Data sheet MainManager IT Mainmanger IT is helping IT Managers and other IT responsible in companies, municipalities and organisations to plan and increase the return of investments in IT equipment. This is achieved by effectively managing and keeping a total overview of the IT equipment, streamlining the support and service of the users and measuring and resolving important issues such as service levels of suppliers and equipment. MainManager IT is a comprehensive Asset Management solution that is beneficial for internal use in any organisation but also for a B2B relationship: MainManager IT core functionality is to manage and keep track of IT equipment incl. hardware, software, software agreements and service contracts. MainManager IT includes a powerful web based Help Desk solution, which is used to streamline the process of service and support between IT users (for example PC users), Help Desk agents, support resources and even external service and support organisations. MainManager IT can also be used as the basis for IT security because it delivers detailed knowledge of the IT infrastructure and components. MainManager IT support the business processes that are essential to optimize the life time and use of IT equipment, processes like: The handling of the hardware right from purchase to termination of use which include registration of information, calculation of rent, history of the equipment etc The handling of software from purchase to termination of use which include registration general information, who has the software, who uses the software, numbers of users and licenses, renewal of licenses etc The handling of support and service contracts The handling of the support of for example pc users Keep track of IT equipment better utilisation The basic idea of keeping track of IT equipment is quite simple if you don t know what your organisation has of equipment - how is it possible to organize and optimize the use of the equipment and reduce both investment in new equipment and daily operational costs. The total overview of the equipment can be obtained by viewing simple lists and by viewing and analyzing the equipment in 2 dimensions, which are organised as dynamic tree structures. The tree structures give access to the equipment from an organisational view and from a location
based view. The location view is very useful for the support organisation if the company or organisation is placed in large buildings or in many different buildings/locations. The IT equipment is described with all relevant attributes whether it is hardware, software or service contracts. Also documents, photos, specifications and other relevant information can be linked to each piece of equipment or item. Besides all these kind of information a complete history of the equipment is kept including upgrades, repairs, service etc. To minimize the effort to register the equipment and keep the inventory updated MainManager IT offers the possibility to automatically scan internal networks to register information about the equipment on the network, which reduces the resources to register and maintain the information. Help Desk better service and support The Web based help desk solution optimizes the communication between end users, help desk agents, internal support people and even external service providers and the management of creating, handling and resolving service and support requests.
The process of creating requests is designed to make it flexible towards different user groups for example the creation of requests has to be fast and easy for end-users whereas the help desk agent has other needs. The end-user can log requests directly on the web or call the help desk to a help desk agent to create the request. All service requests are linked to a specific piece of IT equipment, which makes it possible to analyse and monitor the equipments efficiency and liability. Single or multiple resources can be assigned to resolve the request. Along with the description of the service requests documents like photos, checklists etc. can be linked to the requests. Email notifications can be sent to alert the assigned resources whether it is internal or external resources to make sure that the requests are handled and resolved or just to inform of the status of the project. To keep track of the costs generated by the requests, the assigned resources are able to register hours and other relevant costs. This information can for example be exported to the financial system as basis for internal and external billing or to keep track of total costs on all projects.
Palm As an additional functionality a Palm Pilot with barcode reader can be used to register equipment and to keep the physical location of the equipment updated. Reporting and presentation of data Reports on essential areas around service requests, equipment and vendors are standard. Also time sheets for individual persons can be generated. Data can also be exported to other programs such as MS Excel and MS Word. With the predefined standard reports simple reports listing equipment, service requests are generated but also more analytical questions like who are responsible for the delayed requests? and what equipment needs most service can be answered.
Main Features Keeping track of IT equipment Hardware Software Assets are organized in tree structures History on equipment incl. costs and support requests Searchable Spool equipment from Excel files Network audit of equipment Integration to SMS from Microsoft Email notification Windows based interface Palm Synchronize equipment with barcode Technology Supports MS SQL, Oracle and MS Access databases Multi language Help Desk Rapid service request logging Easy request log for end user by web Assignment of single and multiple resources Assignment of internal and external resources Email notification on assignment Email notification on progress of requests Forwarding of requests Customizable interface for user types Attachment of checklists and documents to requests Resolving requests with checklists Full request history Time and cost recording Searchable Web based and Windows based interface Reporting Reports on equipment (hardware and software) Reports on requests Export to Excel User management Active Directory functionality 12 user groups Read/write access to specific components Next version Management of software licenses Management of service contracts