Formally known as: Cisco Advanced Services Education (ASE)
Cisco EMEAR Learning Partner of the Year Cisco EMEAR Collaboration Partner of the Year Contents 02 Cisco High-Touch Delivery Learning Services 03 Advanced Technology Training 06 Data Center 06 Metro Ethernet 06 Network Management 07 Optical 07 Routing & Switching 08 Unified Communications 08 Unified Contact Center 09 TelePresence 09 SP Video Services 10 Cisco Technical Education Portal 11 Contact Details 12 2
: The Leading Cisco Learning Provider has consistently been the Leading Cisco Learning Provider, not just in EMEA but worldwide. No other provider of authorised Cisco training can offer the same, breadth, depth, quality and reliability of delivery. s partnership with Cisco High-Touch Delivery Learning Services (HTDLS) further underlines our commitment to providing training for all aspects of Cisco s portfolio. Our strong relationship with Cisco Partner Development and Education, Learning@Cisco and the Cisco product teams ensures that we have access to the latest Cisco product knowledge and intellectual property. This unique relationship enables us to create, customise, and deliver market-leading training tailored to your exact requirements. s innovative approach to blended solutions incorporates the desire of students to use the collaborative aspects of social media in the way they learn. s Community Learning Portal enables students and organisations to access technical and business skill training specific to their business requirements in a way and at a time that suits them., with its unique vendor relationships and innovative approach to training, is the provider of choice. Contact your local office (see page 12) for more information on how we can address your training needs. 3
Cisco High-Touch Delivery Learning Services (HTDLS) Scope Footprint The primary mission of and Cisco HTDLS is to help customers optimise their network investment, and speed adoption and migration of advanced technologies, by providing customer-oriented skills development solutions. Cisco HTDLS creates and delivers hands-on, instructorled training for leading-edge Cisco technologies and platforms and is uniquely positioned to be a primary training source for Cisco product knowledge and skills. By working closely together with the Cisco Advanced Services engineers, all course offering are aligned with engineering best practices and recommendations. Selecting and Cisco HTDLS as your training source provides you with a variety of training options that can be tailored to meet your needs within the time available. The solutions are based on a "Three E" model: Exposure Technical Knowledge Library Education Standard and custom course offerings Experience Curriculum recommendations and custom courses, which can be created to simulate the student's office environment Cisco High-Touch Delivery Learning Services training courses focus on the deployment and integration of Cisco advanced technologies. Open enrolment sessions are scheduled on a regular basis in Germany, Netherlands, Spain, UK and the US, but they can be delivered anywhere in the world at either a facility or on-site at your premises. Focus technology areas include : Data Center Metro Ethernet Network Management Optical Routing & Switching Security Unified Communications Unified Contact Center TelePresence SP Voice Services 4
Credentials All of our courses include intensive, hands-on labs based on network connectivity, device configuration and troubleshooting. To make the most of this opportunity, you need experienced instructors that demonstrate an expert level of understanding of the challenges that students will experience in the field. All instructors are hand-picked from within Cisco and the Cisco Learning Partner Community. All trainers demonstrate a level of knowledge that can only be achieved from being fully immersed in that specific area of technology. Real world experience is vital to understanding the needs of the customer which is gained within a consultative services environment. This approach to trainer development ensures that you really do have the experts in their field at your fingertips. 5
Advanced Technology Training Data Center Today s organisations require continual system availability and expect IT to provide a rapid and fluid response to their ever-changing business needs. Cisco s Nexus family of data center class switches are designed to meet these business challenges. The Configuring the Cisco Nexus Data Center course has been designed to enable organisations to make the most of their infrastructure investment. Using the Cisco Nexus and MDS family of products, you will construct a highly available and modular network infrastructure that can be used to provide virtualised cloud-based services. CCNDC Configuring the Cisco Nexus Data Center Metro Ethernet The Deploying and Maintaining Carrier Ethernet course gives students the knowledge and skills required to configure, administer and deploy Layer 2 Ethernet services, on a service provider or large enterprise Multiprotocol Label Switching (MPLS) enabled network. DMCES Deploying and Maintaining Carrier Ethernet Services 6
Network Management The Cisco network management portfolio offers a broad range of technologies to fulfil a variety of needs. Cisco network management products can help to: Increase business and network resources Save network administrators time Improve business productivity Increase user and subscriber satisfaction Cisco High-Touch Delivery Learning Services currently offer courses on Active Network Abstraction (ANA) Unified Communications platforms, such as Cisco Unified Operations Manager and Cisco Unified Provisioning Manager The following courses are also delivered locally by and are available at your centre: Cisco Secure Access Control Server (ACS) Cisco Identity Services Engine (ISE) Cisco PRIME is the latest Network Management Suite and training on this suite of products will be available from Cisco HTDLS and over the coming months. CANA Cisco Active Network Abstraction 4 days ACS CUOM-SM Implementing Cisco Secure Access Control System Cisco Unified Operations Manager and Service Monitor 3 days 2 days CUPM Cisco Unified Provisioning Manager 2 days ICISE Implementing Cisco Identity Service Engine Secure Solutions Optical The Cisco HTDLS portfolio offers courses that highlight the various applications and implementations supported by the Cisco ONS 15454. This includes courses on the SONET multiservice provisioning platform (MSPP) and multiservice transport platform (MSTP) for dense wavelength-division multiplexing (DWDM). These courses include hands-on lab exercises and are designed for individuals who install, deploy, and maintain the Cisco ONS 15454 in these various environments. CPT ONS 15454 Carrier Pack Transport 3 days ONS_TDM_SONET Cisco ONS Time Division Multiplexing (TDM) SONET MSTP Designing and Selling 15454 MSTP 2 days SDH ONS TDM Synchronous SDH MSTP-FITP MSTP-DWDM Cisco ONS 15454 MSTP Implementing DWDM from Installation to Protection Cisco ONS 15454 Multiservice Transport Platform (MSTP) Advanced Topics and Data over DWDM 4 days 7
Routing and Switching is the market leading provider of training for Routing and Switching. The inclusion of Cisco HTDLS courses into our portfolio ensures that we can provide training on leading edge service provider platforms such as ASR9K and the Cisco Carrier Routing Systems. These courses focus on the deployment and optimisation of large networks using technologies such as IS-IS, OSPF, BGP, MPLS VPNs, MPLS TE, QoS and IPv6. CRS Cisco Carrier Routing Systems Product Enhancements 3 days CRS-1 Cisco CRS-1 Essentials CRS-3 Cisco CRS-3 Carrier Routing System Essentials IMTXR Implementing and Maintaining Cisco Technologies Using IOS XR DMTXR Deploy, Maintain and Troubleshoot Cisco IOS XR XIPV4R Cisco IOS XR Software Advanced IPv4 Routing for Service Providers 4 days XIPV6R Cisco IOS XR IPv6 Routing XMPLST4 Cisco IOS XR MPLS and Tunnel Technologies for IPv4 ASR1K ASR 1000 Series Essentials 4 days ASR9K ASR 9000 Essentials XR12K Cisco XR 12000 Series Essentials DOCSIS Cisco Data over Cable Service Interface Specification 4 days ASISR Cisco 7600 Series Essentials AMPLS BCN Advanced Implementing and Troubleshooting MPLS VPN Networks Building Core Networks with OSPF, IS-IS, BGP and MPLS Unified Communications The CUCM-course focuses on key Cisco Unified Communications Manager platform topics, including configuration, operation, and troubleshooting. This course is written for data networking professionals who need to integrate Unified Communications into their enterprise networks. CUCM Deploying Cisco Unified Communications Manager 8
Unified Contact Center The successful deployment of a unified contact center is reliant upon a number of key components. Installation, deployment and maintainance are already available in the portfolio of courses offered by. The three courses below provide training on the planning of a UCCE deployment and the maximisation of its reporting functionality. PPDIOO Cisco IPCC Enterprise PPDIOO Workshop IPCAR Customised Reporting for ICM and IPCC 2 days IPCAS Advanced Scripting IPCC Enterprise 2 days Cisco TelePresence Cisco TelePresence provides business collaboration with high-resolution video. It helps to enable real-time, face-to-face meetings anywhere, anytime. These courses enable students to learn about the latest Cisco TelePresence products, features, functions, network design, operation, installation, configuration, maintenance and troubleshooting techniques. TSOT TICT Cisco TelePresence Support and Operations Training Cisco TelePresence Installation and Configuration Training TTST Cisco TelePresence Troubleshooting Training 9
SP Video Services SP Video Education Services is a leader in providing interactive and hands-on training programs to Service Provider video network professionals. Digital Subscriber Networks DNCSMIG Cisco DNCS Software Release 5 Migration 1 day DSN Activating and Operating Digital Subscriber Networks ADVDBDS Advanced Digital Broadband Delivery Systems DVBSYS Configuring a Cisco PowerKey DVB System 3 days UNIXINTR Introduction to UNIX on a Digital Network Control System 2 days DTACS Operating a Cisco DTA Control System 2 days CDSTV Operating a Content Delivery System TV 2 days BFSCAR Understanding the DNCS BFS Carousel Structure 1 day DAVICB Understanding the Explorer DAVIC Boot Process 1 day DBDSUT Using DBDS Utilities 2 days Network Management Systems ROSAEMA ROSACON Headend Programs SPVTG IPTV Cisco ROSA Element Manager (EM) Administration Cisco ROSA Network Management System (NMS) Configuration and Administration Cisco Service Provider Video Technology System and Product Training 2 days 4 days ENCOPS Cisco Encoder D9036 Operations Training 2 days VIDEOC Introduction to Video Compression 2 days DCMON Operating and Maintaining a Cisco DCM 2 days POWERVU PowerVu System Operation and Maintenance 4 days Mobile Apps Our mobile learning apps enable you to practice and enhance your skills; and prepare for certification exams. Available for iphone, ipod and ipad, these easy-to-use apps provide an accessible, fun and effective learning environment to supplement your skills and certification prep training. All apps are available in the App Store. Visit /mobileapps 10
Cisco Technical Education Portal Cisco Technical Education is an e-learning portal that includes a variety of training modules for many of Cisco s platforms and technologies, including break/ fix and new product introduction training that is used by Cisco s technical assistance center (TAC) engineers. It was developed to meet the needs of Cisco customers who are interested in just-intime learning offerings that can be combined with traditional training methods to provide a complete training solution. Some of the features of Cisco Technical Education are: Over 10,000 training modules and growing Customer administration features such as monitoring student access Online access to hands-on labs Cisco Technical Education benefits customers by: Providing content coverage over a broad spectrum of Cisco platforms and technologies Enabling ongoing access to content over a 12-month period. Access to Cisco Technical Education is available on an annual subscription basis. Purchase Options Access to the Cisco Technical Education Portal can be purchased for a single technology or for multiple technologies. Pricing for the packages available, can be found below: All Technology Access Package 1 year user Licence List Price Product ID Single user license $3,500 CON-TRN-CTE-1U Bundle of 50 $165,000 CON-TRN-CTE-50U Bundle of 200 $622,000 CON-TRN-CTE-200U Bundle of 500 $1,458,000 CON-TRN-CTE-500U Single Technology Package 1 year user Licence List Price Product ID Single user license $1,000 CON-TRN-CTE-1UL Bundle of 50 $47,000 CON-TRN-CTE-50UL Bundle of 200 $178,000 CON-TRN-CTE-200UL Bundle of 500 $417,000 CON-TRN-CTE-500UL Please contact your account manager for further information on how this unique product can be used to complement your existing training knowledge or send an email to info@globalknowledge.net Training Blog Visit the Training Blog, your source for information on technical, professional & leadership training. Read interesting blog articles about the latest technologies and developments and interact with the international experts from and our partners. Visit www.globalknowledgeblog.com 11
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