Alcatel-Lucent Enterprise Educational Services. Get the most from your Enterprise communications with flexible learning options

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1 Alcatel-Lucent Enterprise Educational Services Get the most from your Enterprise communications with flexible learning options

2 Our purpose Deliver training solutions on the latest technologies Enable customers to increase their telecommunications skills Train partners and customers throughout the business cycle by a wide range of course options Support partners during the accreditation process Our commitment We re committed to your satisfaction from end-to-end from the initial training choice through to your final evaluation. Your partner with over 20 years of professional experience Established, innovative training resources Alcatel-Lucent Enterprise Educational Services is committed to providing innovative portfolios of blended learning solutions throughout the world so our partners and enterprise customers can be confident and efficient in using the full range of Alcatel-Lucent Enterprise solutions. Training in your preferred language Training Center professionals deliver educational sessions in more than 15 languages, so you can choose the language that best serves your needs. Expert and extensive training services from needs analysis through to post-training evaluation and support Alcatel-Lucent Enterprise Educational Services is responsible for all aspects of the global training process: Assessing customers needs and designing appropriate multimedia programs Planning on an international scale and managing trainee enrolment Organizing all teaching and training sessions worldwide Providing customer backup and consultancy where and when needed training accomplishments More than 10,000 people from 120 different nations received training 57,000 training days delivered in more than 30 countries 25 percent of training activities involved e-learning 400 students trained per day 2 Alcatel-Lucent Enterprise Educational Services

3 Tailored to your specific requirements Whatever your company relationship is with Alcatel-Lucent Enterprise customer, business partner, carrier we provide you customized training according to: your business requirements: Training location Delivery language Delivery mode Training duration your market segment: Small- or medium-size business Mid-sized enterprises Large enterprises your solution: IP telephony Applications Network management Data networks Security Figure 1. Alcatel-Lucent has training options to suit every need your POSITION: Sales Newcomer learner Presales Experienced with Alcatel-Lucent solutions Presales Post-sales Administrator End user your level: Newcomer Sales Small Solution Large Mid Post-sales IP telephony Applications Management solutions Data networks Security Experienced with Alcatel-Lucent solutions Experienced with other companies solutions Experienced with other companies solutions End users Administrators Alcatel-Lucent Enterprise Educational Services 3

4 A global organization dedicated to fulfilling your worldwide training needs Content adapted to your needs A dedicated team of experts designs training curricula for each organization level: sales, presales, post-sales, administrators, end users as well as technology courses. Local business support Regional training contacts are available to help you identify and assess your business needs and develop and deploy your training plan. Extensive equipment and a global team for optimized training delivery More than 140 Alcatel-Lucent Certified System Instructors deliver training in more than 15 languages around the globe Training is available in over 60 classrooms, all fully equipped with up-to-date training material Our mobile learning platform allows you to train on your own premises Approximately 35 percent of training sessions are delivered in the region Figure 2. Twenty-four Training Centers: there s one next door to you Madrid Contact us: Enterprise Educational Services Tel: +33 (0) Fax: +33 (0) [email protected] website: 4 Alcatel-Lucent Enterprise Educational Services

5 Flexible options enable you to choose your training method Individual learning Gain knowledge at your convenience (computer-based training or Webbased training): Experience the same high quality learning experience at reduced costs (no travel expenses) Classroom learning Experience the benefit of face-to-face education with the classroom learning option at a training center near you: Raise questions directly with the Alcatel-Lucent expert trainer Schedule training to suit your personal needs Practice on real equipment during tutored lab sessions Acquire knowledge at your own pace Train from your home or office on a date/time convenient for you Demonstrate your knowledge acquisition through tests Virtual learning Benefit from customized, virtual training sessions with an Alcatel-Lucent expert trainer through a Web-based training portal: Figure 3. Flexible training options Alcatel-Lucent Enterprise Educational Services: Flexible options enable you to choose your training method End users Administrators How to use Day-to-day management System maintenance I-learning V-learning C-learning Reduce training costs (no travel expenses) Post-sales System installation System configuration Connect with high-quality equipment remotely and access training material directly for demonstration or tutored practice Interact directly with the instructor Presales Sales System architecture How to design How to quote Solution/product positioning Portfoiio overview Alcatel-Lucent Enterprise Educational Services 5

6 A global service offering the highest quality training Quality recognized by our partners 2008 Training evaluation results: 9.1 to 10 out of 10, when evaluated by trainees 7.5 to 10 out of 10 when evaluated by management; research conducted by Sofres (French polling institute) FORECAST educational requirements Regional training managers who reside in each main area help you forecast your training needs and assist you with developing and deploying your training plan. With enhanced skills, your staff will be able to meet new business challenges. ASSESS existing knowledge levels Training sessions will be most effective if they are built around the trainee s initial knowledge level. For that reason, we have devised methods for assessing the best starting point for a successful apprenticeship. LEARN through standardized or customized training sessions We provide you with a full range of training programs that meet your needs and those of your clients: Training objectives are geared to the specific needs of your staff and customers Training can be scheduled to suit your preferred pace via a mix of solutions Training at your location of choice: in classrooms, at your office, from home. By selecting the type of training that suits your needs, you can ensure you optimize your training costs. SUPPORT through coaching To help your staff feel confident during their first practical experiences, we provide coaching services in a real, on-the-job environment. This coaching is provided in computer labs or via distance learning. VALIDATE your learning through the certification program Certify your technical skills and knowledge via multimedia exams (available for all levels, from beginner to expert). Figure 4. An end-to-end training solution Forecast Assess Learn Support Validate 6 Alcatel-Lucent Enterprise Educational Services

7 w Alcatel-Lucent Enterprise Educational Services validates your knowledge through official diplomas and a certification program Why certify? In today s business world, Business Partner customers expect a high degree of competency from their solutions provider. Certification shows customers that you have gained Alcatel-Lucent know-how and are better suited to provide solutions and support. What is certification? Certification is a progressive program with two levels. Each level requires passing one or more exams. There are exams for each solution and graduated levels for sales, presales and post-sales staff. Figure 5. Alcatel-Lucent certification levels functions Certification Description LOGOS 2008 figures 3,250 certified sales experts Sales Presales ACSR Alcatel-Lucent Certified Sales Representative AQPS Alcatel-Lucent Qualified Presales For sales representatives who sell Alcatel-Lucent products and solutions For systems engineers who design stand-alone projects 7,800 certification exams taken overall 75 percent success rate Post-Sales ACPS Alcatel-Lucent Certified Presales ACFE Alcatel-Lucent Certified Field Expert For systems engineers who design large/complex networking projects For field engineers in charge of advanced configurations, installations and service support ACSE Alcatel-Lucent Certified System Expert For expert engineers in charge of complex configurations, installation and remote service suport Alcatel-Lucent Enterprise Educational Services 7

8 Enterprise Educational Services EPG /2009 Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-Lucent. All other trademarks are the property of their respective owners. Alcatel-Lucent assumes no responsibility for the accuracy of the information presented which is subject to change without notice. Copyright 2009 Alcatel-Lucent. All rights reserved.