Discover the world of Miles & More

Discover the world of Miles & More

Contents Page Welcome to Miles & More 3 Miles & More card and PIN 4 Miles & More online 5 Award and status miles 6 Miles & More status membership 8 Spend miles Flight awards 10 Booking flight awards 13 Upgrade awards 14 Other awards 15 Earn miles Flights 16 Hotels & Travel, car rentals 17 Miles & More credit cards 18 Other partners 19 Miles & More service 20 2 From left to right: Croatia Airlines, LOT Polish Airlines, Air Dolomiti, Luxair, Lufthansa, Adria Airways,

Welcome to Miles & More Welcome to the Miles & More worldwide frequent flyer programme. Starting now, you ll earn valuable miles both in the air and on the ground that you can redeem for great awards. We ve compiled the most important information about Europe s largest frequent flyer programme in this brochure. For more information and current offers, visit us online at www.miles-and-more.ch. Here s a tip: Sign up for the Miles & More online newsletter today and you ll earn a bonus of 500 miles. Subscribe to the Miles & More online newsletter: www.miles-and-more.ch/on SWISS, Air One, Austrian Airlines Certain discounted airfares with selected airline partners may not qualify for mileage accrual. Learn more at www.miles-and-more.ch or from the respective Miles & More partner. 3

Miles & More Card and PIN 4 Miles & More PIN: With your Miles & More card, you will also receive a PIN (Personal Identification Number), which you will need to check your account, book awards or use our online services. You can change your PIN online, or request a new one. We recommend that you keep your PIN separate from your Miles & More card and not share your PIN with anyone. Earn miles: Just present your card or enter the Miles & More service card number the miles earned will be automatically credited. You can check your current mileage balance online anytime. Retroactive mileage credit: If your miles are not credited automatically, you can find the forms for retroactive mileage credit at www.miles-and-more.ch. Submit the required documentation to our service team: Miles & More Service, P.O. Box, CH-8058 Zurich-Airport Required documentation: Flights : Original boarding pass(es) and Copy of your passenger receipt Hotels/rental cars: Original receipt for your hotel stay or car rental Other partners: Please contact the service center of the respective partner. The automatic mileage credit can take up to 30 business days; please apply for a retroactive credit only after this period. www.miles-and-more.ch/en/pin www.miles-and-more.ch/en/mileagerequest Please make sure you provide your Miles & More service card number at the time of reservation to ensure that the miles will be automatically credited. Your name must be spelled exactly as it appears on your Miles & More card.

Miles & More Online Discover your personal virtual lounge at www.miles-and-more.ch. There you ll find an overview of important information as well as the latest offers. Through the quick links you can access all the Miles & More online services, for example: View your Miles & More account statement, updated daily Book flight awards and benefit from the online discount Get a retroactive credit for miles not automatically credited Buy miles to get the award you want or to give as a gift Update your personal Miles & More profile www.miles-and-more.ch/en/mileageaccount www.miles-and-more.ch/en/flightawards www.miles-and-more.ch/en/buymiles 5

Award and status miles 6 Award miles are miles that you can redeem for flight awards, upgrade awards, and many more (see page 10). You can earn miles on scheduled flights operated by a Star Alliance or Miles & More airline partner, with hotel and car rental partners as well as with many other associat ed companies. For exceptions, please visit www.miles-and-more.ch. Your miles: are valid 36 months from the date they were earned; after that period, they will expire at the end of the next quarter if unused, do not expire for Frequent Travellers, Senators, HON Circle Members and JetFriends, as long as their status is maintained (see page 8 for more information) if unused, do not expire if you hold a SWISS Miles & More Credit Card, provided that you have had the card for at least three month and make a qualifying purchase per month 2) (see page 18 for more information) Miles & More partners Award miles Status miles HON Circle miles SWISS X X X Adria Airways X X X Air Dolomiti X X X Air One X X X Austrian Airlines Group X X X Croatia Airlines X X X LOT Polish Airlines X X X Lufthansa 3) X X X Star Alliance Partner X X Cirrus Airlines X X Other airline partners X Hotel partners X Car rental partners X Other partners X Status as of: 05/08 The club for kids and teens ages 2-17. For more information, visit www.jetfriends.com. 2) Visit www.miles-and-more.ch/en/creditcards for more information about the respective terms and conditions. 3) Also on flights operated by Lufthansa Italia, Lufthansa Private Jet and Lufthansa Regional.

Status miles determine whether you achieve Frequent Traveller or Senator status. You earn status miles on scheduled flights operated by selected Miles & More airline partners (see table). Status miles are only valid in the calendar year in which they are earned. HON Circle miles are status miles that are earned over two consecutive calendar years on scheduled flights operated by selected airline partners (see table). Only these miles count towards achieving HON Circle Member status. 7

Miles & More Status membership 8 More advantages for frequent flyers: The more status miles you earn the more benefits you can enjoy. There are three levels of Miles & More frequent flyer status, each of which is valid for a minimum of two years. The respective Miles & More communication media conditions apply. 2) Access permitted with a valid Frequent Traveller card and a valid boarding pass for the same day and departure airport on a scheduled flight operated by SWISS, Adria Airways, Air Dolomiti, Air One, the Austrian Airlines Group, Croatia Airlines, LOT Polish Airlines, Lufthansa, Lufthansa Italia, Lufthansa Regional or a Lufthansa partner airline. 3) On flights operated by SWISS, Adria Airways, Air Canada, Air Dolomiti, Air One, the Austrian Airlines Group, Croatia Airlines, LOT Polish Airlines, Lufthansa, Lufthansa Italia, Lufthansa Private Jet, Lufthansa Regional, United and US Airways. 4) Lufthansa Regional includes Air Dolomiti, Augsburg Airways, CityLine, Contact Air and Eurowings. 5) If you do not qualify to renew Frequent Traveller status when your card expires, all miles that you have earned up to that point will be valid for three years from the date of issue of your new Miles & More card. Frequent Traveller starting at 35,000 status miles per calendar year Travel more exclusively as a frequent flyer : Silver Frequent Traveller card Check in at the Business Class counter Access to the Business Lounges operated by SWISS, the Austrian Airlines Group, LOT Polish Airlines and Lufthansa 2) Waitlist priority Executive Bonus 3) : 25% bonus on all miles earned (calculated by distance or fixed mileage value) Free baggage allowance of 40 kg where the weight concept applies on all flights operated by SWISS, Adria Airways, the Austrian Airlines Group, Croatia Airlines, LOT Polish Airlines and Lufthansa, Lufthansa Italia, Lufthansa Regional 4) Exclusive Frequent Traveller Service Team Unused miles earned remain valid as long as status is maintained 5)

Senator starting at 100,000 status miles per calendar year In addition to Frequent Traveller privileges, you also receive : Gold Senator card Check in at the counter Access to the Senator Lounges and the Star Alliance Gold Lounges Higher waitlist priority Booking guarantee up to 48 hours prior to departure in Business Class (C/Class) Senator Premium Award: increased flight award availability Companion Award: 50% mileage discount for one companion on award flights with SWISS, Adria Airways, the Austrian Airlines Group, Croatia Airlines, LOT Polish Airlines and Lufthansa Exclusive Senator Service Team Priority baggage handling Additional free baggage allowance on all flights operated by SWISS and Star Alliance Partners (20 kg where the weight concept applies or 1 piece where the piece concept applies) evoucher: 2 electronic upgrade vouchers when Senator status is achieved or card is renewed HON Circle Member at least 600,000 HON Circle miles in two consecutive calendar years In addition to Senator privileges, you also enjoy the following outstanding privileges : Black HON Circle card Valet parking at Zurich airport Exclusive Check-in Lounge at Zurich Use of the and VIP Lounges (where available) Access to the Lufthansa Terminal in Frankfurt, including limousine service Access to the Lounges in Frankfurt and Munich evoucher: 6 electronic upgrade vouchers when HON Circle status is achieved or card is renewed Senator card for your spouse or partner Highest flight award availability Booking guarantee up to 24 hours prior to departure in Business Class (C or D/Class) Highest waitlist priority Exclusive benefits from selected partners 9

Spend miles Flights From/to Europe 10 Flight awards with Star Alliance member airlines: Renowned airlines, the world s largest network of flight connections, coordinated flight schedules spend your miles with Star Alliance member airlines. With the Star Alliance award chart, you can easily combine several airlines within one flight award. Your miles can be redeemed for flight awards with Star Alliance partners as well as for flight awards with most other airline partners. Flight awards start at just 15,000 miles www.miles-and-more.ch/en/flightawards Smart surfing: Book your flight award online and save up to 3,000 miles. This offer is valid on all flights operated by SWISS, Adria Airways, the Austrian Airlines Group, Condor, Croatia Airlines, LOT Polish Airlines and Lufthansa. Star Alliance regional partners Europe North America Hawaii Central America & Caribbean South America Middle East/Caucasus/ Northern and Central Africa 3) Southern Africa India Southeast Asia Central Asia/East Asia Australia/New Zealand/ Oceania Economy 30,000 2) Business 45,000 2) Economy Business Economy Business Economy Business Economy Business Economy Business Economy Business Economy Business Economy Business Economy Business Economy Business

North America Hawaii Central America & Caribbean South America Middle East/ Caucasus/ Northern and Central Africa 3) Southern Africa India Southeast Asia Central Asia/ East Asia Australia/ New Zealand/ Oceania 60,000 100,000 70,000 80,000 40,000 60,000 60,000 80,000 80,000 100,000 90,000 160,000 105,000 120,000 60,000 90,000 90,000 120,000 120,000 160,000 140,000 240,000 160,000 180,000 100,000 140,000 140,000 180,000 180,000 240,000 30,000 40,000 35,000 60,000 80,000 100,000 100,000 80,000 80,000 80,000 45,000 60,000 50,000 90,000 120,000 160,000 160,000 120,000 120,000 120,000 60,000 100,000 70,000 140,000 180,000 240,000 240,000 180,000 180,000 180,000-60,000 80,000 100,000 100,000 100,000 60,000 40,000 40,000-90,000 120,000 160,000 160,000 160,000 90,000 60,000 60,000-140,000 180,000 240,000 240,000 240,000 140,000 100,000 100,000 30,000 35,000 100,000 100,000 100,000 100,000 100,000 80,000 45,000 50,000 150,000 150,000 160,000 160,000 160,000 120,000 60,000 70,000 200,000 200,000 240,000 240,000 240,000 180,000 30,000 100,000 60,000 100,000 100,000 100,000 80,000 45,000 160,000 90,000 160,000 160,000 160,000 120,000 60,000 240,000 140,000 240,000 240,000 240,000 180,000 30,000 40,000 30,000 60,000 80,000 100,000 45,000 60,000 45,000 90,000 120,000 160,000 60,000 100,000 60,000 140,000 180,000 240,000 30,000 60,000 80,000 100,000 100,000 45,000 90,000 120,000 160,000 160,000 60,000 140,000 180,000 240,000 240,000-40,000 40,000 80,000-60,000 60,000 120,000 Domestic 2) Business 35,000 Economy 25,000 50,000 3 Regions Around the world Economy 100,000 Business 160,000 240,000 Economy 180,000 Business 280,000 400,000-100,000 100,000 180,000 30,000 40,000 60,000 45,000 60,000 90,000 60,000 100,000 140,000 30,000 60,000 45,000 90,000 60,000 140,000 30,000 45,000 60,000 Status as of 11 July 2008. Subject to change without notice. The available destinations and service classes in respective regions depend on the valid SWISS or airline partner flight schedule valid at the time of the reservation is made. The mileage levels and connections shown here are subject to the actual flight schedules and routes offered by SWISS and the airline partners. Availability of awards may vary according to date, season and destination. Certain awards may not be available due to blackout dates. Flight awards are subject to taxes, surcharges and fees. The mileage levels shown are valid for round-trip flight awards. Currently not served by Star Alliance member airlines; awards in the India region are possible with Miles & More airline partners. 2) When both segments of a round-trip flight occur on the same business day, an additional charge of 10,000 miles applies. 3) For members residing in Algeria, Egypt, Israel, Jordan, Lebanon, Libya, Morocco, Syria and Tunisia, the award levels for the Europe region apply. The trip must begin in the country of residence. This exception does not apply for the Fly Smart award in Business Class. 11

Spend miles Flight awards More options, more miles: You can also book great flight awards with other Miles & More airline partners. Lufthansa Regional Fly Smart: You can save up to 46% of the miles for a normal flight award with a Fly Smart award. These awards can only be booked online on short notice between two weeks and two business days before departure. For complete terms and conditions, please visit www.miles-and-more.ch/en/flysmart. You can take off with a Fly Smart flight award within Europe for just 15,000 miles. There are more bargains you can get online starting at just 10,000 miles! Fly Smart award chart 12 Additional airline partners From To (v. v.) Domestic, within Europe Within the Middle East, South America, Southeast Asia Northern/Central Africa, Middle East, Caucasus 2) North America, Southern Africa, India Europe Central America, Caribbean South America, Central and Southeast Asia, East Asia

Spend miles Booking flight awards Just take off: Flight awards are valid up to 12 months from the time they are booked and can be reserved up to 330 days in advance (Exclusion: Fly Smart flight awards). Online: Please visit www.miles-and-more.ch/en/ flightawards. Issuance of your flight award ticket: Your ticket will be saved as an etix (paperless, electronic ticket) under your Miles & More service card number, EC or your credit card number; you can check in at the Quick Check-in machines or at the counter with the respective card. Economy Class 15,000 (Business Class: 25,000) 15,000 35,000 50,000 60,000 70,000 By phone: Call 09 00 85 0000 3). You ll need the following to book your flight award: Miles & More service card number and PIN Name(s) of the person(s) travelling Flight route and date Service class (Economy/Business/) Alternative travel dates (recommended) Credit card number and expiration date for airport taxes and fees Flight award booking: www.miles-and-more.ch/en/flightawards Available only on selected routes. 2) For members residing in Algeria, Egypt, Israel, Jordan, Lebanon, Libya, Morocco, Syria and Tunisia, the award amounts for the Europe region apply. The trip must begin in the country of residence. This exception is not valid for the Fly Smart award in Business Class. 3) 1-2 mins.: local rate from a SWISS landline 3-12 mins.: CHF 0.86/min. All further mins.: local rate from a SWISS landline. 13

Spend miles Upgrade awards Fly more comfortable with upgrade awards : With an upgrade award, you can purchase a ticket in selected Economy Class fares and fly in Business Class starting at just 10,000 miles for a flight within Europe. Book online, or call the Miles & More Service Team The mileage amount required for the award depends on the booking class Miles shown are valid for one flight segment (one flight coupon), mileage amounts for multiple flight segments must be added You may redeem your miles for flight awards or upgrade awards for family or friends, even if you are not traveling with them Conditions and information www.miles-and-more.ch/en/starupgrade Flight segments within From Europe From Economy Class (Y, B) to Business Class Austria, Germany, Poland, Portugal and Switzerland Only possible in combination with required are already included in Europe, South America, Southeast Asia, Central Asia, East Asia, Middle East, Caucasus, Northern/Central Africa 10,000 To (v. v.) North America, Southern Africa, India 35,000 Central America, Caribbean, South America 40,000 Northern/Central Africa, Middle East, Caucasus 2) 30,000 Southeast Asia, Central Asia, East Asia 50,000 Australia, New Zealand, Oceania 60,000 North America Southeast Asia, East Asia, Central Asia 40,000 Hawaii East Asia, Central Asia 25,000 Southern Africa Southeast Asia 40,000 India Northern/Central Africa, Middle East, Caucasus 25,000 Central Asia/East Asia Australia, New Zealand, Oceania, India 30,000 East Asia, Central Asia 30,000 Southeast Asia Australia, New Zealand, Oceania 30,000 Middle East, Caucasus, Northern/Central Africa 35,000 India 25,000 6) 14

From Business Class to. From selected booking classes of Economy Class 3) to Business Class an intercontinental upgrade. The miles the intercontinental upgrade. 15,000 50,000 55,000 35,000 65,000 75,000 55,000 35,000 55,000 35,000 45,000 45,000 45,000 50,000 35,000 Spend miles Other awards Look forward to unique travel, event and merchandise awards 5) : From an espresso machine to a spa getaway Miles & More has something for everyone. Hotels & Travel: Treat yourself to a luxurious hotel stay. Car rentals: Redeem your miles for a drive in the car of your dreams. Shopping & Lifestyle: You ll find attractive merchandise awards at SWISS SHOP and with other retail partners. Event awards: Look forward to unforgettable moments with event awards from our partners. Awards for kids: Even our youngest frequent flyers will get the best from their miles. Other partners: There s so much more you can do with your miles let us surprise you! It s easy to order the award you want online, or by calling 09 00 85 0000 4) (see page 20). www.swiss-shop.com Domestic upgrades are only possible on connecting flights in combination with an upgrade on an intercontinental flight. The miles for an intercontinental upgrade already include the domestic upgrade. 2) For members residing in Algeria, Egypt, Israel, Jordan, Lebanon, Libya, Morocco, Syria and Tunisia, the award amounts for the Europe region apply. 3) Upgrades are not possible at selected discounted fares. For details, visit www.miles-and-more.ch. 4) 1-2 mins.: local rate from a SWISS landline 3-12 mins.: CHF 0.86/min. All further mins.: local rate from a SWISS landline. 5) Not all awards and offers are available worldwide. 6) For United upgrade award please visit www.miles-and-more.com. 15

Earn miles Flights 16 Here s how to boost your mileage account when you fly: The amount of your mileage credit depends on the paid booking class of your ticket Within Europe, booking classes correspond to fixed mileage values On worldwide flights, mileage credit is based on the distance flown and booking class (double miles in Business Class, triple miles in ) In the chart, you can see how many miles you will earn on specific routes. These amounts apply for all flights operated by SWISS, Adria Airways, the Austrian Airlines Group, Croatia Airlines, LOT Polish Airlines, Lufthansa and most other airline partners. www.miles-and-more.ch > Earn miles > Flights Destination Service class Booking class Miles European domestic flights Cross-border European flights Business Class Economy Class Economy Class Economy Class Business Class Economy Class Economy Class Economy Class C, D, J, Z B, P, Y E a, G, H, K, M, Q, S, T e, U, V, W E, L, S c, T, W c C, D, J, Z B, Y E a, G, H, K, M, Q, S, T e, U, V, W E, G d, K d, L, T, W e 1,500 1,000 f 500 125 2,000 1,250 750 125 Lufthansa Private Jet flights 10,000 Worldwide Miles by distance Minimum miles Flights to/from/ between destinations outside Europe Business Class Economy Class Economy Class Economy Class A, F C, D, J, Z B, Y G, H, K, L b, M, P b, Q, S b, e, T e, U b, V E b, L e, S, T b, U, W a With Austrian Airlines and LOT Polish Airlines b With Swiss International Air Lines c With Croatia Airlines and LOT Polish Airlines d With Adria Airways e With LOT Polish Airlines f With Croatia Airlines 750 miles x 3 x 2 x 1.5 x 1 x 0.5 1,500 1,000 750 500 500

Earn miles Hotel & Travel, car rentals Car rentals: You ll earn miles for your car rentals 2) with these partners even without booking a flight. Hotels & Travel: Whether you re on a business trip, at a luxury hotel or a holiday resort, our hotel partners will reward every stay with miles. 3) For exact mileage credit amounts, please visit www.miles-and-more.ch/en/travel Worldwide flights are all intercontinental flights (e.g., from Switzerland to Japan, from Germany to Canada, or from the U.S. to Australia) as well as continental flights outside Europe (e.g., from Washington, D.C. to Miami, from San Francisco to Vancouver or from Singapore to Beijing). For these flights, your account will be credited double miles in Business Class and triple miles in. 2) Certain discounted rates with selected partners may not qualify for mileage accrual. Find out more at: www.miles-and-more.ch or from the respective Miles & More partner. 3) Not all hotels in a hotel chain participate in the Miles & More programme. Please check when making your reservation. 17

Reach your destination faster with the SWISS Miles & More credit cards Right now your wishes can take you further Just imagine, you pay for your everyday and special shopping with your credit card and at the same time you can also earn award miles. It s very easy, because with the SWISS Miles & More credit cards you can top up your Miles & More account with every purchase you make, and you decide how fast. Very soon you will be able to redeem your accrued miles for an upgrade award or a flight award. Collect memories of your travels which perhaps will be among the most beautiful of your life. Miles & More Milemaker Miles & More MasterCard American Express Milemaker Miles & More Milemaker Gold Miles & More VISA Gold American Express Milemaker Gold Miles & More American Express Platinum Every customer with a Swiss bank account can acquire the SWISS Miles & More credit cards. Information You can obtain card application forms and further information on the SWISS Miles & More credit cards at +41 - (0)44-659 63 66 or at www.miles-and-more.ch/en/creditcards. Annual fee CHF 180. CHF 300. CHF 700. Award miles Welcome bonus 1 mile per CHF 2. spent 1,25 miles per CHF 2. spent 1 mile per CHF 2. spent 1,5 miles per CHF 2. spent 2 miles per CHF 2. spent 2,000 miles 5,000 miles 10,000 miles 18 For members with a bank account in Switzerland. Please visit www.miles-and-more.ch/en/creditcards for more information about the respective terms and conditions. Annual loyalty bonus 1,000 miles 3,000 miles 5,000 miles

Earn miles Other partners Miles for Shopping & Lifestyle: Add miles to your mileage account when you shop for instance, at SWISS SHOP or local shopping partners 2). At www.swiss-shop.com 2), you ll earn one mile for every euro you spend and you ll find a large number of high-quality brand name products. You can also earn miles with various clothing retailers, newspapers and magazines, Duty-Free shops and many other partners 2). You can also earn miles for transactions or contracts with our partners in the Financial Services and Insurance sectors 2). www.miles-and-more.ch > Earn Miles 2) Not all awards and offers are available worldwide. And many other international partners. 19

Miles & More Service 20 We re here to help you almost anywhere around the world, either online or by phone: Just call 09 00 85 0000. www.miles-and-more.ch/en/contact The terms of participation are included with your welcome letter and can be viewed online at: www.miles-and-more.ch/en/conditions Switzerland Phone: 0900 85 0000 Mon. Sat., 7 a.m. to 10 p.m. CET Fax: 044 564 64 64 Please have your service card number and PIN handy when you go online or make telefone enquiries. 1-2 mins.: local rate from a SWISS landline 3-12 mins.: CHF 0.86/min. All further mins.: local rate from a SWISS landline Miles & More is the frequent flyer programme of: Printed in Germany, 01/2009, CH/en, FRA EM/A Subject to change