UniCredit Management Consultancy. The Internal Consultancy Unit of UniCredit

UniCredit Management Consultancy The Internal Consultancy Unit of UniCredit

UniCredit Management Consultancy Head Office: Piazza Gae Aulenti, Tower B Milan - Italy Munich Branch: Am Tucherpark, 16, Munich - Germany Vienna Branch: Lassallestrasse, 5, Vienna - Austria E-mail: UMCRECRUITING@unicredit.eu http://www.unicredit.it 2012

Our Commitment is Our Strength We are strongly committed to attain our mission, by leveraging the unique combination of deep knowledge of the Group and firstclass consultancy experience. Welcome to UniCredit Management Consultancy: shared aspirations, tangible solutions.

Valentina Consultant «UMC people are smart and dedicated and have very diverse backgrounds which makes the interaction in the team extremely appealing, motivating and fun. Great teamwork even if you approach someone just for info! There is a real collegial and supportive culture based on reciprocal respect. A lot of off-the-job interaction is encouraged, with everyone knowing everyone, also through social events like aperitifs, cooking sessions and ski trips»

Contents UniCredit Management Consultancy - About Us Our Mission and Values Our Positioning Our Projects Our Work Environment Our People What Makes Us Different UniCredit - At a Glance 5 7 9 11 13 15 22 23 UniCredit Management Consultancy - Contents 4

UniCredit Management Consultancy About us UniCredit Management Consultancy is a strategic Unit set up in 2007. Due to its strategic relevance, the Unit has been positioned as a direct report of the UniCredit Chief Operating Officer, Mr. Paolo Fiorentino. The Unit is part of the Holding Company and aims to create a centre of excellence for strategic consulting and talent management at the service of all UniCredit Divisions. Average age 32 1 Women 40% 1 1 As of June 2013 UniCredit Management Consultancy - About Us 5

UniCredit Management Consultancy Employees by background (%) A melting pot from UniCredit world, leading consultancy firms and top universities 1 As of June 2013 Employees: 70 coming from 10 different Countries 1 Branches: 3 1 Milan, Munich, Vienna UniCredit Management Consultancy - About Us 6

Our Mission and Values Our mission is to support the Group s growth by becoming the preferred strategic and management consulting choice for the bank, while attracting and developing talents of UniCredit. UniCredit Management Consultancy is governed by its core principles deeply rooted in UniCredit values: Within UniCredit Management Consultancy, corporate values rule day by day decisions as well as long term strategy. Living these values allows the team to be an independent, trustful partner, able to provide high quality consultancy services on delicate, complex, cross divisional key projects. UniCredit Management Consultancy - Our Mission and Values 7

Ivan Consultant «Even if joining UMC was just an internal move, it caused significant transformation in my way of life I was moving from the East to the West, shifting from the business side to consultancy environment, switching from budget execution to projects realization and all these changes were strictly dependant on how smooth and quick I can integrate the Unit. After few months in UMC, I can say it was very easy to integrate: environment is totally transparent and respectful! I would compare it with the relay in light athletics, because no matter what project and responsibilities are, I feel free to act at my lap At the same time, output is strictly dependant on trust between all team members and overall results come from performance of both you personally and the team as a whole. Finally, it is important to train, to learn and to improve constantly.a real challenge for young professionals eager to grow!»

Our Service Range UniCredit Management Consultancy provides consultancy services to the Group in four major areas: strategy, organizational issues, process redesign and program management, by leveraging on best practices within the Group. Business strategies and market positioning Organizational design and process optimization Strategic positioning of Units in the relevant market; market entry/growth strategies for Business Units Realization of divisionalisation across the Group; segmentation according to Group target business model; global business line activation; reorganization enforcing Group model; redesign of processes to realize efficiencies and to ensure effectiveness Service Range Definition of structures and models to support business strategies at Group and Business Unit level Business architectures and corporate modeling Design and management of transformation programs for pre- and post-closing; integration management in specific business and operational Units Change management UniCredit Management Consultancy - Our Positioning 9

Barbara Senior Engagement Manager «It s really incredible to work with such a pool of charismatic and talented people, really smart and with a never ending energy and commitment to the work and to the clients. I really get energy from my job! I have the daily opportunity to face with the team members extraordinary job challenges, to reinforce my project mindset, to increase my capabilities and especially to train my brain continuously! I really appreciate the opportunity to have a great and daily exposure to Group Senior Management, to learn their strategic way of thinking and receive suggestions on how to move from execution to Group strategy.»

Our Projects Daily challenges from all the business areas and countries UniCredit Management Consultancy has already successfully completed a number of highly relevant projects within UniCredit. Since 2007 we developed projects in several countries: Italy, Germany and Austria as well as Poland, Turkey, Russia, Hungary, Slovakia, Romania, Bulgaria, Croatia, Ukraine and Czech Republic. The Unit has been serving all the Group s Divisions (Family & SME, Private Banking, Corporate & Investment Banking and CEE); the Chief Operating Officer and six Competence Lines out of seven (Organization, Chief Financial Officer - CFO, Group Risk Management - GRM, Audit, Legal & Compliance and Human Resources). We completed projects in the following fields: Business / revenues development: projects aimed at at increasing banking services revenues, margins and profitability from final customers (example: Launch the non profit bank of Retail Italy Division, Revenue boost project for Corporate clients in CEE countries, GTB products opportunity mapping ) Strategy redefinition: group wide strategically relevant initiatives, touching different topics, such as the Group Corporate Governance, the Group organizational model, the service model (example: Group Corporate Governance Program, Set Up of Internal Integrated System ) Process redesign: projects focused on the (re)design of core banking processes, significantly impacting how excellent the bank or a function is perceived by the relevant stakeholders such as the internal / external customers, the regulators, the shareholders (example: CEE credit enhancement, Conflict of Interest process design, Decision making process ) Project management: activities, typically supervising strategically relevant initiatives characterized by a width scope and / or a high degree of complexity (example: UnicreditCapitalia integration, CIB restructuring ) UniCredit Management Consultancy - Our Projects 11

Alessandro Principal «The projects we follow are highly strategic and we have the opportunity of truly contributing to the key decisions of the Group - in the Headquarters and in each of its Companies. In addition, the size of our Unit, its flexibility, its speed of reaction and its high diversity create a unique environment and a tremendous learning path for professionals of all tenures.»

Our Work Environment Diverse, multicultural, dynamic In UniCredit Management Consultancy you will find a real consulting environment within one of the world s leading banking Groups. Key Career projects options UniCredit Management Consultancy is involved in the most important change management projects of the Bank Consultants gain high exposure in all projects Stimulating work environment High cooperation and teamwork Internal (within the Unit): explosive growth even through the financial crisis; proven track record of promotions through the ranks External (within the Group): high exposure to the Group Top Management; transfer to positions within the Bank actively encouraged; smooth transition to the rest of Our the Group Work Environment Diversity Unequivocally, the most international bank headquartered in Italy, one of the most international consulting expe Strong partnership with rience our clients Different ages, professional On the job learning No commercial background, education; through core projects pressure 45% women; of the Bank 10 nationalities Investment in development through mentoring and coaching programs Continuous learning 100 hours per year of training Preferred entry point for talent programs within the Group UniCredit Management Consultancy - Our Work Environment 13

Federico Consultant «Talent development and double career opportunities are key factors for a personal bright future. Thanks to strong investments in talent development activities and to the possibility to be part of multi-sector and international projects, UniCredit Management Consultancy gives the opportunity to increase knowledge of banking business and enhance personal leadership attitude. In addition to this, UniCredit Management Consultancy high exposure to the Group top management and to its strong relationships with internal clients represent a great position to embark into a new managerial career challenge within a truly European banking Group!»

Top Line The team is led by Laura Penna, a UniCredit Senior Executive with extended external consulting experience. The Principal Office, formed by senior managers with a former and extended experience as partners of worldwide leading consulting firms, ensures clear supervision and direction on the project portfolio. The principals act as coaches for the team and point of reference for key clients. Laura Penna Laura holds a degree in Economics from Bocconi University in Milan. After 10 years as consultant at Accenture - Strategic Services, she moved to UniCredit as Head of Group Planning & Control. In 2007 she has been appointed Head of UniCredit Management Consultancy. Florian Forst Florian holds a PhD in Company Law from Munich University. Before joining UniCredit Management Consultancy, he worked 7 years at McKinsey & Co., of which 2 as Associate Principal. Florian is a Principal of UniCredit Management Consultancy since 2007. Gaspare Amico Gaspare holds a Degree in business management from Bocconi University. He started his career in 1998 in Paribas Corporate Banking and Private Equity. In 2000 he joined McKinsey & Co. In 2005 he moved to Morgan Stanley. In 2007 he re-joined McKinsey and in 2009 he was elected Partner. Since 2011: Principal of UMC UniCredit Management Consultancy - Our People 15

Top Line Massimiliano Gianotti Massimiliano holds a MSC in Management Engineering at Politecnico of Milan. He worked for 14 years in consulting, of which 8 spent at BCG (Principal since 2005), leading projects on Financial Services and Consumer Goods Industries. He joined UniCredit Management Consultancy in 2008. Isabel Garcia Leiva Isabel holds a MBA at MIT Sloan School of Management. She as over 10 years of consulting experience of which 5 spent at Value Partners Management Consulting (from associate to Engagement Manager). In UniCredit Management Consultancy since 2008. Gianluca Longhi Gianluca holds a degree in Management Engineering at Politecnico of Milan. He started working in 1998 for Morgan Stanley and then he passed the last 7 years at McKinsey & Co. up to Associate Principal. He joined UniCredit Management Consultancy in 2008. Alessandro Simula Alessandro holds a degree in General Economics and Commerce from the University of Pisa and a MBA from Insead. He worked at McKinsey & Co. for 11 years up to Associate Principal. He joined UniCredit Management Consultancy in 2010. UniCredit Management Consultancy - Our People 16

Management Consultant Team The Management Consultant Team is settled on 5 career levels, depending on seniority. UniCredit Management Consultancy - Our People 17

Management Consultant Team The Team is dedicated to the core activity of strategic consulting. The team goal is to support UniCredit divisions, by offering a suite of consulting services ranging from strategy re-definition and process-redesign to PMO. UniCredit Management Consultancy - Our People 18

Management Consultant Team Roberta Consultant «Working in UniCredit Management Consultancy means not only being a spectator of the Group change but also a contributor to it, being free and encouraged to proactively bring new ideas on the table» Marek holds a Master in Finance and Banking with specialization in Banking Analyses from Warsaw School of Economics. Before joining UniCredit Management Consultancy in 2008, he worked 3,5 years for Bank BPH SA, first as Investor Relations Specialist, then as Area Manager. Roberta holds a MSc in General Management at Bocconi University in Milan. She joined UniCredit Management Consultancy in 2008, after 1 year as junior associate at ASI Consulting. «UniCredit Management Consultancy is a perfect polygon where you could master the skills of how to embrace diversity at workplace. Once somebody asked me to tell some basics about myself, simply What do you do for living. And even I was puzzled by the answer: I come from Poland, I live in Italy, I work in Turkey under German Principal and I speak English now. Mhm?» Marek Engagement Manager UniCredit Management Consultancy - Our People 19

Management Consultant Team «I found a really young and friendly working environment, in which I have the opportunity to highly increase my knowledge of the business and my interpersonal skills, thanks to the strategic projects performed by the Unit and the strong experience and commitment of the colleagues working with me.» Michele holds a Degree in Industrial and Management Engineering from University of Parma. Before joining UniCredit Management Consultancy in 2008, he worked as Business Analyst at Accenture Management Consulting. Michele Engagement Manager Francesca holds an MBA from SDA Bocconi of Milan. She started working in 1999 as Fixed Income Sales in Goldman Sachs International. In 2005 she joined McKinsey & Co. where she worked for 4 years. Francesca joined UniCredit Management Consultancy in 2009. «I like consulting: it allows you to be exposed to different topics and people.» Francesca Senior Engagement Manager UniCredit Management Consultancy - Our People 20

Laura Staff «Continuous knowledge exchange and strong collaboration between staff people, top managers and consultants are deep-rooted in UniCredit Management Consultancy culture. This approach not only gives me the everyday opportunity to learn - even when I m not directly involved in the strategic activities - but it also allows me to support the team in a more effective way!» The Staff Team is composed of 6 people. They supports UniCredit Management Consultancy internal processes such as knowledge sharing and research; marketing, communication and event management; people management; planning & control; etc. They also support the Top Line as well as the Management Consultant Team on a daily basis

What Makes Us Different Key differentiating points of being the in-house management consultancy arm of UniCredit Internal knowledge of the Group Deep understanding of client needs based on direct experience of UniCredit environment Independence Strong capability to ensure actionable recommendatio ns Total professional independence, thank to the absence of commercial pressure High leverage on strongly rooted people network to build consensus Unbiased opinion driven by real Group needs and goals Unit s positioning focused on key professional competence, no need for acquiring marginal projects at any cost Partnership and confidentiality Complete sharing of customer values and goals Full commitment on Group relevant results Continuous focus on knowledge sharing and transfer across Group s Divisions UniCredit Management Consultancy strives to create a long lasting partnership with its clients, based on performance improvement, reliable service and innovative business solutions. UniCredit Management Consultancy - What Makes Us Different 22

UniCredit - at a Glance UniCredit gains a competitive edge through its extensive European reach, robust business model and a corporate culture based on shared values. By leveraging these key elements, UniCredit strives to turn profit into value for its stakeholders. With approximately 9,600 branches and more than 160,000 employees in 22 countries, UniCredit has one of the largest banking networks in Europe. Consequently, the Group benefits from its large customer base and market diversification. UniCredit broad reach enhances its ability to build strong customer relationships. These advantages allow the Group to achieve one of the region s highest market shares. UniCredit is building a European bank that combines a single brand identity with deep local roots everywhere it operates. The Group steady growth speaks to UniCredit s strategy and future potential. UniCredit Management Consultancy - UniCredit at a Glance 23

Highlights 1 Data as of March 2013 UniCredit Management Consultancy - UniCredit at a Glance 24