From Smart Working to Next Generation Spaces. Dr. Klaus Sandbiller Head of Real Estate Global Projects

Transcription

1 From Smart Working to Next Generation Spaces Dr. Klaus Sandbiller Head of Real Estate Global Projects Berlin, September 2015

2 Evolution of the workplace Anywhere The Fields The Factory The Office The New Anywhere BC 200 years ago 100 years ago 50 years ago today 2

3 The City Plan Project created a unique opportunity to rethink and redesign our office space 25 City Plans The Results Consolidation Moscow 150 buildings 700,000 sqm Hamburg Dusseldorf Frankfurt Prague Warsaw Savings 160 meur Nuremberg Munich Vienna Milan Trieste Turin Zagreb Genoa Verona Bologna Belgrade Sofia Rome Iasi Bucharest Istanbul CO 2 Carbon footprint - 50,000 tons of CO 2 New workplaces Palermo Catania 300,000 sqm brand new space 3 New buildings Refurbishment of existing buildings

4 Introducing new ways of working and a new management culture Traditional model Smart Working I see you = you are working' Responsibility, trust and focus on results Assigned workplaces based on status and individual work Shared spaces to foster collaboration and interaction Flexibility only in terms of teleworking & part time "Anywhere & anytime" culture 4

5 Moving from status and barriers to collaboration and interaction Today Cellular Office Open Space Smart Working 10% single offices 10% common areas 20 sqm/ HC 2% single offices 25% common areas 12 sqm/ HC ~0% single offices 40% common areas 10 sqm/ HC Desktop Desktop & Laptop ICT Mobility 5

6 Freedom and choice: Space dedicated to support different ways of working Smart Working: Different worksettings for different needs 1 Individual work Homebase Focus Area Office & Meet 2 Team work Co-Working Area Flexi Room Think out the box 3 Communication Meeting Room M Meeting Room L Phone Booth 4 Socialize & relax Informal Meeting Kitchenette Business Lounge 6

7 Enabled by sharing "economy" in the workplace % 25% 45% Milan Lampugnano 30% 28% 42% Munich 24% 28% 48% Turin 25% 28% 47% Milan UniCredit Tower 72% average workstation occupied 45% average workstation in use From ownership to access 7 Workstation unused Workstation occupied Workstation in use

8 Smart Working all over the Group with 25,000 people working smart until years road map Frankfurt Munich Vienna Turin Milan Iasi Verona Belgrade Bologna Rome 12 head offices 10 cities 5 countries 25,000 employees Global standards Global Policy Global strategy local implementation Implementation guidelines Global furniture tender Economic synergies Quality assurance Local adjustments and implementation Adopting to cultural differences Consider building specifics and local requirements 8 Today Realized until 2018

9 with a successful translation of Smart Working into the branch world Smart Banking Austria sharing approach Concept Mobile role model for branch staff No dedicated or assigned workplaces Differentiated advisory settings according to customer needs Clean desks Laptops, tablets, mobile phones and secure Wi-Fi for all employees Status and results First prototype in Vienna in 2014 New branch standard for Austria Significant space reduction Very positive customer feedback on proactivity of staff, differentiated advisory settings and clean desks ("professional") 9

10 Next Generation Spaces: Hybrid, mobile and connected Concept Area of focus Multiusers Hybrid Space UniCredit International Center Sharing UniCredit Pavilion Smart Hub Hybridization Mobile and temporary spaces Mobility Branch Up! Physical and digital convergence Data driven space design and management Senseable space 10

11 Public vs. Private 1. Multiusers Hybrid Spaces: Crossing boundaries to foster collaboration and interaction Space typology Agile working Desk sharing Social areas Wellbeing Engagement Transparency Customer Fusion Customer experience Corporate offices Co-working spaces Collaboration and Interaction Branches City and Third Places On demand Membership Community Networking Café Lounge Restaurant Retail store Exhibition Events Office vs. Retail 11

12 1.1 UniCredit International Center: Co-working space for international customers to connect with new markets and local business UniCredit International Center in Sofia, Bulgaria Features Co working space for corporate customers looking for business opportunities abroad Temporary offices Rationale One-stop-service concept: co working space and temporary offices with access to local officials, tax and legal assistance, etc. Business-to-business networking, themed sector events and joint-marketing initiatives 12

13 1.2 UniCredit Pavilion: Hybrid space for both citizens and employees to connect with the community UniCredit Pavilion at Piazza Gae Aulenti, Milan Features Auditorium (up to 700 guests) Meeting and conference facilities Kindergarten Lounge Artwalk Rationale Interaction platform for citizens and employees Innovative and sustainable design for hosting meetings, conferences, exhibitions, performances, seminars and trainings 13

14 1.3 Smart Hub: Hybrid space for both customers and employees leveraging on vibrant city locations Smart Hub in Via Manzoni, Milan Private space Office area Public space Lounge & Client Meeting Area Features Hybrid Space Branch/ Office Co-working area for customers Lounge Digital user experience Rationale Interaction platform for both customers and employees Revitalization of an underused branch network Office proximity for employees with less commuting 14

15 1.3 Smart Hub: Less commuting, more well-being, serving the city UniCredit Smart Hub Impact on mobility in Milan Marco's home Luca's home 10 min City Hub City Hub Branch 5 min Office City Hub Head office 5 min City Hub 15 min Paola's home Smart Hub Potential 2018 Anna's home Branch employees ~ 2.5 million km per year ~ 500 cars in the city ~ 45 hours per person per year 15

16 2. Mobile and temporary spaces: the new proximity space comes to the people 2014 Today Tomorrow First prototypes Branch Up! Branch Up! in motion First tests 8 installations in 3 countries Advisory services and ATM Sizes: 7 and 10 sqm Modular concept Low cost/easy to handle Multiple use: advisory, self service, financial education, etc. Connecting with the community City dashboard Sensor for urban dynamics Engaging public into urban issues 16

17 2. Mobile and temporary spaces: Placemaking at its best First installation at the Venice Film Festival

18 3. Senseable spaces enabled by digital technology Smart Spaces Scheduling system Smart Building Occupancy monitoring Data driven space design Monitoring Redesign Improvement Real-time/ predictive data Data driven building management Real-time management of building resources (air, light, temperature, access, etc.) 18

19 The new anywhere: hybrid, mobile and connected Smart Office Branch Up! Smart Hub UniCredit Pavilion Anywhere. 19