HSBC Merchant Services for members
HSBC Merchant Services LLP HSBC Merchant Services LLP is a limited liability partnership registered in England, with a head office in Leicester and offices in London and Sheffield. It is a wholly-owned subsidiary of Global Payments Inc. Global Payments is the world's sixth largest payment processing company, with offices across the globe and a history of successful card payment service provision that has resulted in over four decades of continuous growth. This enables our customers to benefit from their global reach and stability in addition to gaining their specialist industry expertise and market knowledge. Global Payments have over four decades of experience in card processing, driving growth by constant innovation throughout that time. This allows HSBC Merchant Services to support the growth of business by investing significantly in technological and processing capability to provide market leading products and services. This in turn means that your members can enjoy a world-beating service combined with the in-depth expertise that has created one of the safest, most secure transaction processing systems in the world. 2
Pricing Terms for Dentalink members Headline Rates (based on annual card turnover) 0-500k 500k- 1m 1m+ Visa credit cards - % per Transaction 1.29% 1.20% MasterCard credit cards - % per Transaction 1.32% 1.23% UK issued Maestro and Solo cards fixed charge per transaction 14p 12p By individual negotiation UK issued Visa cards fixed charge per transaction 16p 14p UK issued Debt MasterCard cards fixed charge per transaction 16p 14p Terminal Rental (via HSBC Merchant Services) 18.00+VAT for each static terminal, per month 21.00+VAT for each portable terminal, per month Set-up fee Free the usual set-up fee will be waived for all members. Minimum monthly service charge There is a minimum service charge of 20. This is the minimum amount payable monthly, even if the total transaction charges are less than this. Terminal rental is not included in this calculation. 3
Pricing Notes Credit and Debit Card assessment fees, which cover the card schemes costs of processing card payments by issuer region along with authorisation, refund and chargeback rates, will be charged as follows: Credit Card Assessment Fees UK Europe International Visa 0.018% & 0.49p 0.018% & 0.49p 0.150% & 3.23p MasterCard 0.016% & 0.51p 0.059% & 0.51p 0.416% & 6.80p Debit Card Assessment Fees UK Europe International Visa 0.005% & 0.49p 0.005% & 0.49p 0.150% & 3.23p MasterCard 0.016% & 0.51p 0.059% & 0.51p 0.416% & 6.80p Maestro 0.016% & 0.51p 0.059% & 0.51p 0.416% & 6.80p Authorisations Electronic 2.95p per authorisation IVR 10.00p per authorisation Voice 75.00p per authorisation Refunds 5p per refund Chargebacks 15 per chargeback processed 5 per request for information Additionally, there may be Interchange Differential Fees (IDF) added to the transaction. These additional charges cover the costs specific to the card type, the card acceptance method and associated processing fees. These are detailed below. The table below details the most frequently processed card transactions. Visa Credit VISA BUS 0.655% VISA CVV2 0.330% VISA SEC E-COM 0.110% VISA CNTLSS < 15 0.120% VISA MOTO 0.655% VISA STND 0.780% MasterCard (MC) MC BASE 0.500% MC ELEC 0.100% MC PAYPASS 0.000% MC BUS BASE 1.213% MC FULL UCAF 0.150% MC WORLD CHIP 0.625% MC CARD NOT PRESENT 0.200% MC MERCH UCAF 0.100% Visa Debit (VDC) VDC BUS 3.80p VDC CNTLSS > 2 & < 10-4.00p VDC SEC E-COM 0.01% +2.00p VDC CVV2 2.50p VDC CNTLSS > 10 & < 15 0.00p VDC STND 18.00p VDC CNTLSS < 2-7.00p VDC MOTO 18.00p Debit MasterCard (DMC) DMC FULL UCAF 2.00p DMC MERCH UCAF 2.00p DMC STND 18.00p 4
Other Transaction Types The table below details other transaction types. Visa Credit VISA AIRLINE 0.000% VISA BUS STND-EUR 0.730% VISA SEC E-COM-EUR 0.000% VISA CHGE AIRLINE 0.705% VISA CHIP-EUR 0.000% VISA STND - EUR 0.250% VISA CHGE CHIP 0.375% VISA CNTLSS-EUR 0.000% VISA AIRLINE CHIP-INTL 0.243% VISA CHGE CVV2 0.255% VISA CORP CHIP-EUR 0.630% VISA AIRLINE ELEC-INTL 0.293% VISA CHGE E-COM 0.475% VISA CORP ELEC-EUR 0.730% VISA BUS-INTL 1.155% VISA CHGE RECUR 0.255% VISA CORP STND-EUR 0.793% VISA CHIP-INTL 0.243% VISA CHGE STND 1.155% VISA CVV2-EUR 0.000% VISA CORP-INTL 1.155% VISA CNTLSS > 15 & < 20 0.000% VISA EA-EUR 0.000% VISA ELEC-INTL 0.293% VISA CORP 0.993% VISA EDC-EUR 0.555% VISA ELEC CHIP CARD-INTL 0.293% VISA PURCH 0.993% VISA MOTO-EUR 0.000% VISA INFINITE-INTL 1.218% VISA RECUR 0.000% VISA PURCH CHIP-EUR 0.630% VISA NON-AUTH-INTL 0.833% VISA AIRLINE-EUR 0.155% VISA PURCH ELEC-EUR 0.730% VISA PURCH-INTL 1.155% VISA BUS CHIP-EUR 0.580% VISA PURCH STND-EUR 0.793% VISA SEC E-COM-INTL 0.833% VISA BUS ELEC-EUR 0.680% VISA RECUR-EUR 0.000% VISA STND-INTL 1.205% MasterCard (MC) MC BUS CHIP 0.525% MC CORP ELEC-EURO 0.863% MC FLEET LRG TIKT-2-E EUR 0.638% MC BUS ELEC 0.625% MC CORP FULL UCAF-EURO 1.038% MC FLEET MERCH UCAF-E EUR 1.088% MC BUS FULL UCAF 0.788% MC CORP MERCH UCAF- EURO 0.863% MC FULL UCAF-E EUR 0.805% MC BUS MERCH UCAF 0.625% MC ELEC-EURO 0.000% MC MERCH UCAF-E EUR 0.605% MC CHIP SIGNATURE 0.050% MC FLEET BASE-EURO 1.163% MC PAYPASS-E EUR 0.455% MC CORP BASE 1.413% MC FLEET CHIP-EURO 0.500% MC PREM-E EUR 1.450% MC CORP CHIP 0.738% MC FLEET ELEC-EURO 0.600% MC PURCH BASE-E EUR 1.638% MC CORP ELEC 0.838% MC FLEET FULL UCAF-EURO 0.763% MC PURCH CHIP-E EUR 0.988% MC CORP FULL UCAF 1.013% MC FLEET LRG TIKT-1-EURO 0.325% MC PURCH ELEC-E EUR 1.088% MC CORP MERCH UCAF 0.838% MC FLEET LRG TIKT-2-EURO 41.01 MC PURCH FULL UCAF-E EUR 1.238% MC FLEET MERCH UCAF- MC FLEET BASE 1.413% EURO 0.600% MC PURCH LRG TIKT-1-E EUR 0.888% MC FLEET CHIP 0.738% MC FULL UCAF-EURO 0.000% MC PURCH LRG TIKT-2-E EUR 0.638% MC PURCH MERCH UCAF-E MC FLEET ELEC 0.838% MC MERCH UCAF-EURO 0.000% EUR 1.088% MC FLEET FULL UCAF 1.013% MC PAYPASS-EURO 0.000% MC WORLD BASE-E EUR 1.750% MC FLEET LRG TIKT-1 0.263% MC PURCH BASE-EURO 1.163% MC WORLD CHIP-E EUR 1.000% MC FLEET LRG TIKT-2 27.10 MC PURCH CHIP-EURO 0.500% MC WORLD ELEC-E EUR 1.100% MC FLEET MERCH UCAF 0.838% MC PURCH ELEC-EURO 0.600% MC WORLD FULL UCAF-E EUR 1.250% MC PREPAID BASE 0.450% MC PURCH FULL UCAF- EURO 0.763% MC WORLD MERCH UCAF-E EUR 1.100% MC PREPAID CHIP 0.200% MC PURCH LRG TIKT-1-EURO 0.325% MC WORLD PAYPASS-E EUR 0.500% MC PREPAID PAYPASS 0.200% MC PURCH LRG TIKT-2-EURO 41.01 WRLD SIG BASE-E EUR 1.850% MC PURCH MERCH UCAF- MC PREPAID UCAF 0.050% EURO 0.600% WRLD SIG CHIP-E EUR 1.100% MC PURCH BASE 1.413% MC WORLD BASE-EURO 0.620% WRLD SIG ELEC-E EUR 1.200% MC PURCH CHIP 0.738% MC WORLD CHIP-EURO 0.280% WRLD SIG FULL UCAF-E EUR 1.350% MC PURCH ELEC 0.838% MC WORLD ELEC-EURO 0.310% WRLD SIG MERCH UCAF-E EUR 1.200% MC PURCH FULL UCAF 1.013% MC WORLD FULL UCAF- EURO 0.350% WRLD SIG PAYPASS-E EUR 0.500% MC PURCH LRG TIKT-1 0.263% MC WORLD MERCH UCAF- EURO 0.330% INTL BASE 1.175% MC PURCH LRG TIKT-2 27.10 MC WORLD PAYPASS-EURO 0.000% INTL BUS 1.638% MC PURCH MERCH UCAF 0.838% WRLD SIG BASE-EURO 0.820% INTL COMM F2F 1.143% MC REWARDS BASE 1.025% WRLD SIG CHIP-EURO 0.480% INTL COMM FULL UCAF 1.143% 5
MC REWARDS CHIP/PIN 0.375% WRLD SIG ELEC-EURO 0.510% INTL COMM MERCH UCAF 1.143% MC REWARDS ELEC 0.475% WRLD SIG FULL UCAF-EURO 0.550% INTL CORP 1.638% WRLD SIG MERCH UCAF- MC REWARDS FULL UCAF 0.625% EURO 0.530% INTL ELEC 0.363% MC REWARDS MERCH UCAF 0.475% WRLD SIG PAYPASS-EURO 0.000% INTL FULL UCAF 0.803% MC WORLD BASE 1.275% MC BASE-E EUR 1.205% INTL MERCH UCAF 0.703% MC WORLD ELEC 0.725% MCBUSBASE-EEUR 1.638% INTL NEW WORLD BASE 1.300% MC WORLD FULL UCAF 0.875% MC BUS CHIP-E EUR 0.988% INTL NEW WORLD ELEC 0.488% MC WORLD MERCH UCAF 0.725% MC BUS ELEC-E EUR 1.088% INTL NEW WORLD FULL UCAF 0.928% INTL NEW WORLD MERCH WRLD SIG BASE 1.475% MC BUS FULL UCAF-E EUR 1.238% UCAF 0.828% MasterCard (MC) Continued WRLD SIG CHIP 0.825% MC BUS MERCH UCAF-E EUR 1.088% INTL PREM BASE 1.425% WRLD SIG ELEC 0.925% MC CHIP-E EUR 0.455% INTL PREM ELEC 1.113% WRLD SIG FULL UCAF 1.075% MC CORP BASE-E EUR 1.788% INTL PREM FULL UCAF 1.113% WRLD SIG MERCH UCAF 0.925% MC CORP CHIP-E EUR 1.038% INTL PREM MERCH UCAF 1.113% MC BASE-EURO 0.000% MC CORP ELEC-E EUR 1.138% INTL PURCH 1.638% MC BUS BASE-EURO 1.163% MC CORP FULL UCAF-E EUR 1.288% INTL PURCH - LARGE TICKET 0.10% + 25.00 MC BUS CHIP-EURO 0.500% MC CORP MERCH UCAF-E EUR 1.138% INTL SUPER PREM 1.555% MC BUS ELEC-EURO 0.600% MC ELEC-E EUR 0.605% INTL WRLD SIG BASE 1.300% MC BUS FULL UCAF-EURO 0.763% MC FLEET BASE-E EUR 1.638% INTL WRLD SIG ELEC 0.488% MC BUS MERCH UCAF-EURO 0.600% MC FLEET CHIP-E EUR 0.988% INTL WRLD SIG FULL UCAF 0.928% MC CHIP-EURO 0.000% MC FLEET ELEC-E EUR 1.088% INTL WRLD SIG MERCH UCAF 0.828% MC CORP BASE-EURO 1.438% MC FLEET FULL UCAF-E EUR 1.238% MC CORP CHIP-EURO 0.763% MC FLEET LRG TIKT-1-E EUR 0.888% Visa Debit (VDC) VDC CNTLSS > 15 & < 20 0.00p VDC SEC E-COM-EEA 0.175% VDC STND-EUR 20.86p VDC CORP 3.80p VDC STND-EEA 0.215% VPAY CHIP-EUR 6.48p VDC PURCH 3.80p VDC BUS CHIP-EUR 0.580% VPAY CNTLSS-EUR 0.00p VDC RECUR 2.50p VDC BUS ELEC-EUR 0.680% VPAY SEC E-COM-EUR 0.01% +6.48p VPAY 23.70p VDC BUS STND-EUR 48.29p VDC BUS-INTL 1.925% VDC CHIP-EEA 0.175% VDC CHIP-EUR 6.48p VDC CHIP-INTL 1.013% VDC CNTLSS-EEA 0.175% VDC CNTLSS-EUR 0.00p VDC ELEC-INTL 1.063% VDC CVV2-EEA 0.185% VDC CVV2-EUR 7.39p VDC ELEC CHIP CARD-INTL 1.063% VDC EA-EEA 0.195% VDC EA-EUR 7.39p VDC NON-AUTH-INTL 1.603% VDC EDC-EEA 0.215% VDC EDC-EUR 12.86p VDC SEC E-COM-INTL 1.603% VDC MOTO-EEA 0.215% VDC MOTO-EUR 12.86p VDC STND-INTL 1.975% VDC PREPAID STND-EEA 0.215% VDC RECUR-EUR 7.39p VDC RECUR-EEA 0.175% VDC SEC E-COM-EUR 0.01% +6.48p Debit MasterCard (DMC) DMC CHIP 0.00p DMC WORLD PAYPASS > 15 & < 20 8.00p DMC CHIP-E EUR 1.175% DMC ELEC 0.00p DMC WORLD PAYPASS TERM 8.00p DMC ELEC-E EUR 1.325% DMC PAYPASS 0.00p DMC CHIP-EURO 0.125% DMC FULL UCAF-E EUR 1.525% DMC WORLD BASE 31.00p DMC ELEC-EURO 0.135% DMC MERCH UCAF-E EUR 1.325% DMC WORLD CHIP 13.00p DMC FULL UCAF-EURO 0.145% DMC PAYPASS-E EUR 1.175% DMC WORLD FULL UCAF 14.00p DMC MERCH UCAF-EURO 0.135% DMC STND-E EUR 1.925% DMC WORLD MERCH UCAF 8.00p DMC PAYPASS-EURO 0.165% DMC WORLD PAYPASS < 15 0.725% DMC STND-EURO 0.405% Maestro (MAE) MAE E-COM 10.00p MAE BUS PAYPASS-EURO 0.825% MAE CHIP-E EUR 0.725% MAE MOTO 13.00p MAE BUS PIN-EURO 1.413% MAE CHIP LATE-E EUR 1.375% MAE PAYPASS CARD 1.00p MAE BUS SIGN-EURO 1.675% MAE E-COM-E EUR 1.525% MAE PAYPASS TERM -1.00p MAE CHIP-EURO 0.125% MAE PAYPASS-E EUR 0.775% MAE STND 13.00p MAE CHIP LATE-EURO 0.433% MAE PIN-E EUR 0.875% 6
MAE BASE-EURO 0.433% MAE E-COM-EURO 0.155% MAESIGN-EEUR 1.125% MAE BUS BASE-EURO 1.913% MAE PIN-EURO 0.173% MAE CHIP-INTL 0.663% MAE BUS CHIP-EURO 1.275% MAE PAYPASS-EURO 0.165% MAE E-COM-INTL 0.963% MAE BUS CHIP LATE-EURO 1.963% MAE SIGN-EURO 0.145% MAE PIN-INTL 0.713% MAE BUS E-COM EURO 1.525% MAE BASE-E EUR 1.375% MAE SIGN-INTL 0.713% Illustration of charge for common card types, including assessment fee, (based on a 100 transaction and annual card turnover of 0-500) Overall Rate Visa MasterCard Visa Debit Credit Credit Debit MasterCard Face to Face, Chip/PIN 1.312% 1.340% 16.85p 17.52p HSBC Merchant Services has the ability to facility acceptance of American Express cards via a separate agreement with each member. HSBC Merchant Services reserves the right not to open a card processing facility. 7
Card Processing Terminals We can provide members with access to a range of card processing terminals to suit their individual needs, either rented from HSBC Merchant Services or rented or purchased from approved 3 rd party suppliers. Below are examples from our current range. Static (Ingenico ICT220) Static or fixed terminals are connected to a standard telephone point and power supply. They are compact and easy to use and offer a cost effective, efficient method of processing card payments. These terminals have either a separate pin pad device or one that is integrated into the main unit. Portable (Ingenico 930BEM) Widely used in the restaurant sector, allowing customers to pay at the table, a portable terminal gives members the added ability of using the terminal anywhere within business premises. The terminal has a handset and a base which is connected to a standard telephone point and power supply. 8
Value Added Services Global Access Advantage (GAA) GAA is a powerful reporting tool with three useful options, all accessible at any time, 24 hours a day and all updated daily keeping the merchant fully informed. It enables them to: Perform reconciliations back to name account credits View transactions trends to understand business performance Improve fraud detection View data in a secure manner with the option to save to their own systems Have multi user access per location and tailor user and access rights estatements We can provide monthly billing invoices in electronic format. estatments provides a number of benefits to members: Help to preserve the environment Eliminate the wait for paper statements to arrive View invoices anytime, anywhere View previous invoices (up to 25 months of historical data is available) View data in a secure manner with the option to save to their own systems IP terminals Many businesses use IP as their preferred communication method. Our terminals are IP compatible Transaction processed up to six times faster than on a standard telephone line Using a broadband line removes the need for a separate telephone line for the terminal, therefore reducing line rental charges The broadband line can also be used for access to the Internet for web browsing, downloads, e- mail and other multi-media applications Global Fortress Global Fortress is available exclusively from HSBC Merchant Services and is designed to provide a first line of defence against fraudsters. It simplifies the process for their customers to achieve and maintain Payment Card Industry Data Security Standard (PCI DSS) compliance, by giving them access to the resources they need to protect their customer card data. A simple one stop shop to PCI DSS compliance, that starts from as little as 3.50 a month per merchant ID (plus VAT, where applicable), invoiced monthly in arrears. Access to SecurityMetrics, HSBC Merchant Services Qualified Security Assessor (QSA) partner for this product. They will support merchants in taking the necessary steps to achieve compliance When merchants sign up for Global Fortress the remainder of the current month will be free Access to SecurityMetrics PANscan a simple to use tool that will help ensure merchants are not storing customer card data. 9