Oxfordshire Support Finder

Transcription

1 Oxfordshire Support Finder Support and Care Guide for Adults 2015/16 Radcliffe Square Your guide to support and care services in Oxfordshire Support at home Specialist care Useful contacts Care homes In association with

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3 Contents Welcome from Oxfordshire County Council 4 An introduction to care and support in Oxfordshire Getting out and about 5 Getting involved with the community, day centres, advice on transport Disability, mental health and loss of 11 sight or hearing Finding support from specialist services Health, recovery and wellbeing 14 Maintaining a healthy lifestyle plus support when coming out of hospital Support and care where do I start? 16 How to get an assessment Looking after someone 17 Support for carers Living at home 18 Remaining independent, improving your home plus support and care at home Housing options 31 How sheltered housing, extra care, or residential care might suit you Money and paying for support and care 34 How social care is paid for plus benefit advice Keeping safe 35 Advice on protecting vulnerable people and staying safe at home Having your say 37 How to voice your opinions plus organisations to help you Support and care provider listings Support and care at home providers 23 Cherwell Care homes 41 Care homes with nursing 43 Oxford Care homes 43 Care homes with nursing 45 South Oxfordshire Care homes 47 Care homes with nursing 49 Vale of White Horse Care homes 51 Care homes with nursing 53 West Oxfordshire Care homes 55 Care homes with nursing 57 Notes 59 Index 60 Oxfordshire County Council s distribution of this publication does not constitute their support or recommendation of any of the products or services advertised or listed within. The listings in this publication are supplied by the Care Quality Commission and neither Oxfordshire County Council nor Care Choices can be held responsible for any errors or omissions. To obtain extra copies of this Guide call Oxfordshire County Council s Social and Health Care team on Alternative formats This Guide is available electronically at and For those requiring the information in spoken word, there is also a Browsealoud option. If you would like a copy of the text in this leaflet in large print, Braille, audio tape or in another language, please call Oxfordshire County Council s Social and Health Care team on

4 Welcome from Oxfordshire County Council Welcome to the 2015 edition of Oxfordshire Support Finder, a support and care guide for adults. Oxfordshire County Council supports people to live their lives as successfully, independently and safely as possible. We believe that people, regardless of age or ability, are best placed to determine the help they need to lead successful lives. Oxfordshire Support Finder tells you about support services across Oxfordshire to help you or a loved one lead the lives you want to. It is designed to give you help and advice so that you can find your own way to meet any needs for support and care. You might want to know about support to live at home, how to find out about support and care and how much you might pay for it, or how you can find the right place for you to live. If you look after someone else who needs support and care, Support Finder can help you find the support you need for yourself. The information in this guide is intended to introduce you to services in Oxfordshire and includes details of how to find out more information. You can also find information online at We hope Oxfordshire Support Finder will be a useful publication for you and welcome your feedback on it. Councillor Judith Heathcoat Cabinet member for Adult Social Care [email protected] John Jackson Director of Adult Social Services Oxfordshire County Council Director of Strategy and Transformation Oxfordshire Clinical Commissioning Group [email protected] Regions covered by this Guide Support and care at home provider listings 23 Cherwell Care homes 41 Care homes with nursing 43 Oxford Care homes 43 Care homes with nursing 45 South Oxfordshire Care homes 47 Care homes with nursing 49 Vale of White Horse Care homes 51 Care homes with nursing 53 West Oxfordshire Care homes 55 Care homes with nursing 57 WEST OXFORDSHIRE Burford Witney Carterton Shrivenham Faringdon VALE OF WHITE HORSE Banbury Adderbury Woodstock Wantage Didcot CHERWELL Deddington Kidlington Oxford Abingdon Bicester Chinnor Wallingford SOUTH OXFORDSHIRE OXFORD CITY Thame Watlington Henley-on- Thames 4

5 Getting out and about Community Information Networks Get involved, get informed, get in touch Do you want to find out about opportunities and support to help you remain independent and well? The Community Information Network is a service to help you find the information you need more easily. Your local Community Information Worker can provide free, independent face-to-face information and advice on social care, finances, local support services and much more. They ll also let you know about activities and opportunities in your area. For more information contact Age UK Oxfordshire on or visit oxfordshire/community-information-network Good Neighbour Schemes If you want help with transport, odd jobs, gardening, general errands, or someone to chat to, a Good Neighbour Scheme is for you. Good Neighbour schemes are local voluntary groups which offer a service in their community for those in need of help and support. The service aims to help you to stay independent, safe and well. Oxfordshire County Council is encouraging Good Neighbour Schemes in Oxfordshire to form and develop. There are now over 50 schemes up and running in Oxfordshire and new schemes are emerging all the time. For more information contact Age UK Oxfordshire on or visit oxfordshire/community-information-network Voluntary and community organisations Oxfordshire Community and Voluntary Action can put you in touch with voluntary and community organisations across Oxfordshire. They ll be able to tell you about activities and services in your local area as well as volunteering opportunities. Oxfordshire Community and Voluntary Action The Old Court House, Floyds Row, Oxford OX1 1SS Tel: Web: Age UK Oxfordshire works with older people and provides advice and information as well as day services. They offer opportunities for older people to take part in activities and to volunteer. Age UK Oxfordshire St Edmund House, 39 West St Helen Street, Abingdon OX14 5BT Tel: Fax: [email protected] Age UK s national helpline is open 8am to 7pm, seven days a week, including bank holidays. The phone number is Or you can call Age UK Oxfordshire on between 10am and 4pm. Day centres Day centres offer a range of activities, from computer classes to lunches, exercise groups to film clubs. They serve as community hubs where people can get social care and health advice and information and can provide a valuable break for carers. Oxfordshire County Council runs seven Health and Wellbeing Centres that support adults of all ages with physical disabilities, older frail adults, and older adults with dementia, mental health problems and learning disabilities: Abingdon Health and Wellbeing Centre Audlett Drive, Abingdon OX14 3GD Tel: Banbury Health and Wellbeing Centre Ruskin Road, Banbury OX16 9HY Tel: Bicester Health and Wellbeing Centre Launton Road, Bicester OX26 6DJ Tel: >> 5

6 Day centres continued >> Didcot Health and Wellbeing Centre Britwell Road, Didcot OX11 7JN Tel: Oxford Options Health and Wellbeing Centre Awgar Stone Road, Horspath Driftway, Oxford OX3 7JQ Tel: Wallingford Health and Wellbeing Centre Millington Road, Wallingford OX10 8FE Tel: Wantage Health and Wellbeing Centre Stirlings Close, Garston Lane, Wantage OX12 7AQ Tel: The Health and Wellbeing Centres aim to help people live as independently as possible in their own homes and communities, and provide a range of activities and services and help people to stay healthy, independent and engaged. Contact Oxfordshire County Council s Social and Health Care team on for more information about Health and Wellbeing Centres. There are also many smaller scale activities around Oxfordshire such as lunch clubs, tea dances, church cafés and book clubs. Community Information Workers can let you know what s available in your area. For more information contact Age UK Oxfordshire on Abingdon Abingdon Alzheimer s Society - Day Support Health and Wellbeing Centre, Audlett Drive, Abingdon OX14 3GD Helen Little Tel: [email protected] Headway Oxfordshire - Acquired Brain Injury Service Headway Oxfordshire, 4 Bagley Wood Road, Kennington OX1 5PL Claire Twinn Tel: [email protected] Leonard Cheshire Disability - Day Centre Burcot John Masefield House, Burcot, Abingdon OX14 3DP Christina Corr Tel: [email protected] West Way Day Centre, Botley Field House, West Way, Botley, Oxford OX2 9JN Margaret Lawson Tel: [email protected] Banbury Cluster Care Group The Sports Pavillion, Williamscott Road, Cropredy, Banbury OX17 1AE Moya Reed Tel: [email protected] Fielding Lunch Club Sibford Village Hall, Sibford Gower, Banbury OX15 5RW Keith Hicks Tel: [email protected] Headway Oxfordshire 5 White Lion Walk, Banbury OX16 5UD Polly Archer Tel: Hook Norton Day Centre Baptist Church Hall, Netting Street, Hook Norton OX15 5NJ Pat Stratford Tel: or Jill Burger Tel: [email protected] Leonard Cheshire Disability - Day Centre Banbury Health and Wellbeing Centre, Ruskin Road, Banbury OX16 9HY Sheena Wiltshire Tel: [email protected] Orders of St. John Care Trust - Lake House The Green, Lake Walk, Adderbury OX17 3NG Karen Goodman Tel: [email protected] Royal Voluntary Service - Cornhill Day Centre Cornhill Centre, Castle Street, Banbury OX16 5NT Lynda or Sam Tel: [email protected] [email protected] 6

7 Day centres continued St Mary s Thursday Club, Bloxham St Mary s Parish Rooms, Church Street, Bloxham OX15 4ET Lynn Johnson Tel: [email protected] Windmill Thursday Club The Windmill Centre, Hempton Road, Deddington, Banbury OX15 0QH Jean Rudge Tel: [email protected] Bicester and Kidlington Daybreak Oxford - The Lilacs (Kidlington) 11 Charlbury Close, Kidlington OX5 2BW Caroline Morris Tel: [email protected] Headway Oxfordshire Launton Road, Bicester OX26 6DJ Polly Archer Tel: Kidlington High Flyers Club The Pavillion, Exeter Hall, Oxford Road, Kidlington OX5 1AB Bee Myson Tel: [email protected] Witney, Burford and Carterton Bampton Bush Day Centre Old School Building, Church View, Bampton OX18 2JH Tel: [email protected] [email protected] Burford Lunch Club Hunts Close, Burford OX18 4HU Bee Myson Tel: [email protected] Carterton Day Centre Lawton Avenue, Carterton OX18 3JY Lyn Stanley Tel: [email protected] Eynsham Day Centre Eynsham Village Hall, Back Lane, Eynsham OX29 4QW Norma Gummow Tel: [email protected] Hanborough and District Day Centre Recreation Hall, Main Road, Long Hanborough, Witney OX29 8BJ Gill Battams Tel: [email protected] Headway Oxfordshire Witney Methodist Church, High Street, Witney OX28 6HG John Sargent Tel: Leonard Cheshire Disability - Tryards (Witney) Bethany Room, High Street Methodist Church, 40 High Street, Witney OX28 6HG John Blake Tel: [email protected] Leonard Cheshire Disability - Elms Health and Wellbeing Centre Witney Resource Centre, 2-4 Moorland Road, Witney OX28 6LF Lyn Pratley Tel: [email protected] Woodstock, Charlbury and Chipping Norton Charlbury Day Centre The Garden Room, War Memorial Hall, Charlbury OX7 3QW Ruth Gould or Bob Tait Tel: [email protected] Highlands Day Centre 73 Burford Road, Chipping Norton OX7 5EE Jane Simms Tel: [email protected] >> 7

8 Day centres continued >> Stonesfield Lunch Club The Old School, St James Centre, High Street, Stonesfield OX29 8PU Anne Bishop Tel: Wychwoods Day Centre The New Beaconsfield Hall, Shipton-under-Wychwood OX7 6BQ Katherine Gidman Tel: Didcot Wallingford, Henley and Goring Bluebells Community Club Christ Church Centre, 46 Reading Road, Henley RG9 1AG June Wayman Tel: Cholsey Day Centre The Old School, Marymead, Church Road, Cholsey OX10 9PQ Lin Harding Tel: Goring and District Community Centre Luncheon Club Community Centre, Station Road, Goring RG8 9HB Jonathan May Tel: Headway Oxfordshire All Saints Youth and Community Hall, Roman Place, Didcot OX11 7ER Emma Riley Tel: Nettlebed Companions Community Club Sue Ryder Home, Nettlebed, Henley RG9 5DF Linda Jenkins Tel: Faringdon, Grove and Wantage Bromsgrove Day Centre Faringdon Baptist Church, Church Hall, Park Rd, Faringdon SN7 7JF Sue Thrower Tel: Grove Day Centre School Lane, Grove OX12 7LB Christine Divalli Tel: Kingsmoor Community Club The Village Hall, Hinton Waldrist, Nr Longworth SN7 8RN Gywne Diment Tel: Leonard Cheshire Disability - Open Access Self Help Red Cross Hall, Wantage OX12 8AU John Blake Tel: [email protected] Oakwood Community Club Oakwood House, Meadowban, Faringdon SN7 8DS Caroline Terry Club Co-ordinator Tel: October Club - Day Centre for People with Dementia 1-3 The Cloisters, Wantage OX12 8AQ Teresa Taylor Tel: [email protected] Oxford City Anchor Court Community Club York Place, St Clements, Oxford OX4 1AA Ella Thomas Tel: Dew Drop Lunch Club Dewdrop Inn, 258 Banbury Road, Summertown, Oxford OX2 7DX Ella Thomas Tel: Daybreak Oxford - The Limes St Margaret s Institute, 30 Polstead Road, Oxford OX2 6TN Julia Powles Tel: [email protected] Daybreak Oxford - Rosewood The Clockhouse, Long Ground, Blackbird Leys, Oxford OX4 7FX Julie Perks Tel: [email protected] First Wednesday Lunch Club North Oxford Community Centre, Diamond Place, Summertown OX2 7DP Helen Sollis Tel: [email protected] 8

9 Day centres continued Oxfordshire Older Chinese People Centre (Happy Place) West Oxford Community Centre, Botley Road, Oxford OX2 0BT Kwai Coll Tel: Headway Oxfordshire West Oxford Community Centre, Botley Road, Oxford OX2 0BT Jill Brookes Tel: Orders of St. John Care Trust - Marston Court Marston Road, Oxford OX3 0DJ Sharon Fenn Tel: [email protected] Oxfordshire Chinese Community Day Centre East Oxford Community Centre, 44B Princes Street, Oxford OX4 1DD Mrs Estella Packwood Tel: [email protected] St Francis Court Community Club St Francis Court Day Centre, 224 Hollow Way, Headington, Oxford OX3 7JF Ella Thomas Tel: Thame, Wheatley, Watlington and Berinsfield Berinsfield Day Centre Adult Learning Centre, Wimblestraw Road, Berinsfield OX10 7LZ Mrs Sheila Croft Tel: [email protected] Chalgrove Day Centre Tuesdays: Chalgrove Village Hall, Baronshurst Drive, Chalgrove OX44 7TE Fridays: The Acreage, 39 High Street, Chalgrove OX44 7SJ Janet Betts Tel: [email protected] or Wanda Pilgrim Tel: Chinnor Day Centre The Village Centre, High Street, Chinnor OX39 4HE Debbie Bird Tel: [email protected] ShareCare Community Cub Holton Village Hall, Holton, OX33 1PR Iris Ellis - Club Co-ordinator Tel: Thame and District Day Centre Thame Community Hospital, East Street, Thame OX9 3JT Gillian Coleman Tel: [email protected] Watlington and District Day Centre West Room, Old School Place, Gorwell, Watlington OX49 5QE Doreen Hobbs Tel: [email protected] Watlington and District Drop-in Centre 26b High Street, Watlington OX49 5PY Doreen Hobbs Tel: [email protected] Adult learning Oxfordshire County Council s Skills and Learning Service runs a wide range of courses and can help you learn something new, change careers or find employment. To find out more about courses and how to enrol visit or call The University of the Third Age is an organisation of retired but not retiring people who come together to learn. They do not run formal courses and no qualifications are necessary to join. Go to the website to find out more details about adult learning in Oxfordshire. Oxfordshire Family Information Service Oxfordshire County Council s Family Information Service provides children, young people and families in Oxfordshire with free information and advice. For more information call or [email protected] 9

10 Oxfordshire Travel Advice Line Get free impartial advice on a range of transport options for those wanting to get out and about. Call , Monday to Friday, 9am to 5pm or [email protected] Oxfordshire Dial-a-Ride This minibus service, for people with mobility problems, will pick you up from your home. You can catch a minibus between 9am and 5pm but you must book in advance. To register for the service call or visit Bus passes You must be eligible to apply for a bus pass. To find out more, call Oxfordshire County Council s Social and Health Care team on Blue Badges The national Blue Badge Scheme helps people with severe walking difficulties that travel as drivers or passengers to park close to their destinations. To apply, or request an application form, for a Blue Badge please visit or call Oxfordshire County Council s Social and Health Care team on Parking Oxfordshire County Council may provide a disabled person s parking place on a public road where there is a need. Residents can apply for one of these parking places to be provided close to their homes or work. To apply, download the application form at the website or call Oxfordshire County Council s Social and Health Care team on Oxfordshire Community Transport Scheme For a free directory of Oxfordshire s community transport schemes, car schemes and community minibuses, call or go to Oxfordshire Rural Community Council s website where you will find more information about the work of this charity that brings together people who care about local village life. Oxfordshire Accessible Transport and Access Group The group works with bus and rail companies to make sure transport in Oxfordshire is accessible and affordable. It raises issues affecting disabled people with County and District councillors, works on national disability issues and contributes to a fortnightly disability column in The Oxford Mail. If you are a disabled passenger and have a complaint, the group will look into it for you and try to get the issue resolved. If you would like to join the group contact Shirley McAneny, Transport Co-ordinator at Oxfordshire County Council, on or [email protected] 10

11 Railcards A Railcard will give you discounts on rail fares, online or from a staffed rail station. There are several schemes for passengers with different needs, including carers. To buy your card online, find out about ticket prices or get help planning your journey go to call or [email protected] Shopmobility Shopmobility is a free service offering loan of wheelchairs and electric scooters to people who need them for shopping and sightseeing. Shopmobility services are available in various locations around Oxfordshire. To find out about services in your area, visit the Shopmobility website Public toilets - including accessible toilets Your District Councils (contact details on page 32) have a list of all public toilets in your area and can tell you how accessible they are. They ll also let you know about local shops and businesses which have accessible toilets. The Changing Places website has a map of toilets that are fully accessible and have the equipment that disabled people may need. This can be found at Some businesses in Oxford have agreed to let members of the public use their toilets whether they are buying anything or not. A full list can be found on Oxford City s website Some accessible toilets require a Royal Association for Disability and Rehabilitation (RADAR) key. To buy one go to the Tourist Information shop on Broad Street, Oxford, visit call or [email protected] Disability, mental health and loss of sight or hearing Mental health Oxford Health NHS Foundation Trust provides specialist mental health services and physical health care to patients in Oxfordshire. Their teams, made up of psychologists, community mental health nurses, social workers and occupational therapists, provide mental health services to adults in the community. If you feel you need a referral, please contact your GP. To find out more call or [email protected] Dementia support A number of services offer support to people living with dementia, their families and friends. There are Memory Cafés, training courses for carers, and opportunities to socialise. Find out more about what is going on and the support available at org.uk or by calling Age UK s local helpline on , available between 10am and 4pm. Community-based dementia advisers and support workers are available across Oxfordshire. They provide tailored information, advice and support to help people live well with dementia. Your doctor, district nurse, memory clinic and other professional service can refer you to them or you can contact them yourself by calling Oxfordshire County Council s Social and Health Care team on

12 Dementia Web Their 24-hour helpline can give you information about local dementia support services, visit or call to find out more. Oxfordshire Dementia Empowerment Group If you live with dementia and want to talk to others about issues that affect your life, join Oxfordshire Dementia Empowerment Group. The group is run by and for people with dementia in Oxfordshire. To join or to find out more contact Jan Cottle on or Shared Lives The Shared Lives service gives vulnerable and disabled adults the opportunity to live as independently as possible. Adults in Oxfordshire who need care and support can be supported to live in their own home or share a home with a Shared Lives carer. Visit call or [email protected] to find out more. Learning Disability teams Oxfordshire County Council s Community Learning Disability teams, made up of social and health care professionals, work with adults who have a learning disability, their families and carers. There are three learning disability teams in Oxfordshire, contact the team closest to you. City Community team Tel: North Community team Tel: South Community team Tel: Sensory Impairment Teams Oxfordshire County Council s Sensory Impairment Teams provide specialist services for people who are deaf, hard of hearing or visually impaired. Call or textphone to find out more about the services. Voluntary organisations Oxfordshire Community and Voluntary Action is the main organisation for the voluntary and community sector in Oxfordshire. Visit or call to find out more. Age UK Oxfordshire works with older people and provides advice and information as well as day services. They offer opportunities for older people to take part in activities and to volunteer. Age UK s national helpline is open 8am to 7pm, seven days a week, including bank holidays. Call or [email protected] Age UK Oxfordshire St Edmund House, 39 West St Helen Street, Abingdon OX14 5BT Tel: [email protected] Age UK Banbury Office 5 White Lion Walk, Banbury, Oxon OX16 5UD Tel: banburyoffice@ ageukoxfordshire.org.uk Alzheimer s Society Oxfordshire 28 Crown Road, Wheatley, Oxford OX33 1UL Tel: [email protected] 12

13 Unlimited Oxfordshire Unlimited Oxfordshire is a voluntary organisation and registered disability charity that is run by its members and supports people with physical difficulties, including sensory impairments. The organisation campaigns with and on behalf of Oxfordshire residents, promoting their interests and working to resolve access issues and many other aspects of daily life. Telephone: (weekdays) [email protected] Website: Guidepost Trust s Independent Living Centre Guidepost Trust s Independent Living Centre provides free information on ways to help people with disabilities and older people increase and maintain their independence. The centre can tell you about organisations and products, and allows you to view and test out equipment. To find out where to hire a wheelchair, find accessible holiday accommodation, a local or national support group for a particular illness and much more, call the centre s information line on or visit Crabtree Place, Audlett Drive, Abingdon, Oxfordshire OX14 3GD Tel: [email protected] Oxfordshire Association for the Blind Oxfordshire Association for the Blind supports children and adults who are blind or partially sighted. Opening hours are Monday to Friday, 9am to 4pm. Bradbury Lodge, Gordon Woodward Way, Oxford OX1 4XL Helpline: [email protected] Web: Oxford Deaf and Hard of Hearing Centre The centre offers support to those living with hearing loss. It has no set opening times. To make an appointment or for more information, [email protected] St Ebbe s, Oxford OX1 1RL Tel: Text: [email protected] Oxfordshire Mind Oxfordshire Mind can help you find a range of information; from recovery and support groups to community mental health teams, they hold up-to-date contact details for a wide range of services as well as information and links about mental health. Contact the mental health information and advice line on , 9am to 4.30pm, Monday to Friday or visit Rethink Mental Illness Rethink Mental Illness is a national charity that offers support, information and advice to people affected by mental illness such as depression and schizophrenia. There is a service in Oxfordshire to support carers looking after people with mental illness. For more information contact Julie Males on , [email protected] or visit 13

14 Restore Restore supports people with mental health issues in Oxfordshire to get well and get work. They provide a range of mental health support services including coaching, recovery groups, employment workshops and training. Manzil Way, Cowley Road, Oxford OX4 1YH Tel: [email protected] Response Response provides anyone suffering mental health issues in Oxfordshire and surrounding areas with care, home Health, recovery and wellbeing Reading Well - Books on Prescription support and housing. Visit or call to find out more. Oxfordshire libraries are part of the national scheme Reading Well - Books on Prescription which is an approved list of books on mental health issues such as anger, anxiety, depression and stress. Local health practitioners can prescribe a book from the list or you are simply welcome to self-prescribe and borrow the titles that you think will help you. To find your local library visit Find out more at The Home Library Visiting Service The Home Library Service is a free service from Oxfordshire County Council working with Age UK Oxfordshire and Royal Voluntary Service that brings books, DVDs, music CDs, audio books and information about other library services to you at home on a regular basis. The service is offered to people of any age who are housebound and can t get to the library due to disability, illness or full time caring responsibilities. This includes people who might need the service on a short-term basis following debilitating illness or hospitalisation. To register for this service or for further information, call the Home Library Service on or [email protected] Stopping smoking The Oxfordshire Smoking Advice Service gives free advice to help people stop smoking. Call or to find out more. Healthy eating Good nutrition is essential for good short-term and long-term health and protects against chronic disease. Visit for advice and tips on how to eat healthily on a budget and how to lose weight. 14

15 Alcohol and drug addiction If you need support and treatment for drug and alcohol misuse, contact Turning Point on or visit Alternatively you can drop in to one of their hubs - no appointment needed. Please phone or see the website for hub addresses and exact opening times. You can refer yourself to Turning Point by visiting and searching for Oxfordshire or you can ask a health professional to make a referral on your behalf. The Oxfordshire Reablement Service If you have been ill or had an accident or injury which has left you feeling less able and less confident than before, the Oxfordshire Reablement Service can help you get back to living your life as independently as possible. It is designed to be a short-term service of only one or two weeks and can be extended up to a maximum of six weeks. Delivered by Oxford Health NHS Foundation Trust, this service: helps people to maintain or regain their independence by learning or re-learning the skills necessary for daily living; assists in the accurate assessment of people s needs for on-going social care support; is free at the point of delivery up to a maximum of six weeks for Oxfordshire residents over the age of 18, who need and can benefit from the service and meet the eligibility criteria; is delivered to people in their own homes; and is available to people living in the community or who have recently been in hospital. Contact Oxfordshire County Council s Social and Health Care team on to find out more. NHS continuing healthcare NHS continuing healthcare is free care outside of hospital that is arranged and funded by the NHS. It is only available for people who need ongoing health care and meet the eligibility criteria. NHS continuing healthcare is sometimes called fully-funded NHS care. For more information visit the NHS Choices website NHS Health Checks NHS Health Check is a national programme that aims to prevent vascular disease. Once every five years patients between 40 and 74 years old are invited to have a free Health Check at their GP to assess their risk of developing heart and kidney disease, stroke, diabetes and other diseases. Once assessed, you are given the advice and support to help you reduce or manage that risk and you will receive free personalised advice about what you can do to stay healthy. For more information visit the NHS Choices website NHS 111 service NHS 111 is a new service that is being introduced to make it easier for you to access local NHS healthcare services in England. You can call 111 when you need medical help fast but it s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time. NHS 111 is available 24-hours a day, 365 days a year. Calls are free from landlines and mobile phones. 15

16 Support and care where do I start? This Guide will give you a good starting point to help you think about options and provide you with information so that you can find solutions yourself to help you to remain independent and well. If you have access to the internet, visit Oxfordshire County Council s Adult Social Care pages at which have further information and advice to support you. The Care Act The Care Act outlines how care and support should be provided in England. It came into effect on 1st April 2015 and replaced all existing adult social care legislation. The law focuses on promoting wellbeing and health with emphasis on personal dignity, physical and mental health, protection from abuse and neglect and control over day-to-day life. This has been Oxfordshire s approach for a number of years. Assessments The Care Act introduced a nationally agreed level of care and support needs that all councils consider when assessing the support they can give to individuals. It also introduced the right to an assessment for carers (see page 17) and independent support from an advocate if you have difficulty with participating in assessments or planning for your needs. Visit to find out more. If you have difficulty with day-to-day activities such as getting washed and dressed or getting yourself something to eat, you may be eligible for support from Oxfordshire County Council. Being eligible means that, because of illness or disability, you need support and care to manage some of the basics of everyday life, such as eating, using the toilet, maintaining relationships or keeping yourself safe at home. There are national criteria for the Council to use to work out if you are eligible. To find out if you are eligible you can have an assessment. This is an opportunity to understand your situation, the needs you may have and your strengths and capabilities, and will involve talking to you, your partner, carer, relatives or friends as appropriate to consider the factors that affect your health, wellbeing and independence. The assessment will include the outcomes that you want to achieve in your day-to-day life as well as consideration of any needs you may have for care and support. The assessment will also consider how the provision of care and support could help you achieve those outcomes and promote your wellbeing. You have the right to have an assessment regardless of your ability to pay for the support you may need. The assessment may be over the telephone or face-toface, and in the future you will also be able to choose to complete the assessment online. You can arrange for an assessment either for yourself or for someone else: via the Oxfordshire County Council website at by phone on ; or by [email protected] If the assessment finds that you do have needs for care and support which are eligible to be met by the Council, you will be helped to make a support plan. This will include the Council telling you how much meeting your needs is likely to cost known as a Personal Budget. Having a Personal Budget helps you to have control over your life, identify your needs and the things you want to do and, if you wish, to manage your own support. You can choose to have your Personal Budget paid to you as a Direct Payment, which means you can plan exactly how to use it to meet your needs. A Direct Payment is money paid into a person s bank account you have to spend it on meeting your care needs. Contact Oxfordshire County Council s Social and Health Care team on or visit to find out more. One of the ways in which you could meet your needs could be to engage a Personal Assistant. Personal Assistants can help with everyday tasks like going to the shops, as well as personal care such as washing and getting dressed. Oxfordshire County Council has set up the Support with Confidence scheme which approves people offering Personal Assistant services. Visit to find out more. 16

17 Looking after someone Caring can be very stressful but you are not alone. At any one time in Oxfordshire over 60,000 people are providing unpaid care for a family member, friend or neighbour. It is very important that you take time to look after yourself while you are caring for someone else. You may not see yourself as a carer - you see yourself as a son, daughter, partner, friend or neighbour. But if you regularly support and care for someone who could not manage without you then you are a carer and there is help available to support you to carry on with this vital work. If you provide unpaid support to someone who could not manage without your support, the law says you have a right to have your own needs assessed, even if the person you care for has refused support services or an assessment of their own needs. This assessment, called a Carer s Assessment, gives you the chance to say what you need as a carer, and to find out what support might be available to help you. The assessment can also give you information about services available, and other ideas for supporting you in your caring role. Your Carer s Assessment will show if you qualify for support services from the Council. Many carers will be entitled to receive a support plan and Personal Budget in their own right, for services that enable them to continue in their caring role while still being able to pursue their own interests or lifestyle. Carers will not be charged a contribution to services arranged through the Council. Carers Oxfordshire Carers Oxfordshire is an organisation set up for carers which provides free information and advice, specialist oneto-one support, a quarterly newsletter, the carer s discount card, access to support groups, training opportunities including Confidence to Care, moving and handling, and first aid plus support to help you balance work and caring responsibilities. Call them on or find them online at Carers Voice Oxfordshire is an independent voice for carers promoting carers interests, supporting their needs and ensuring their views are heard. For more information please visit If you are a young carer (under 18) there is specialist support available. Call the Young Carers team at Oxfordshire County Council on or [email protected] South and Vale Carers Centre The South and Vale Carers Centre provides free and confidential face-to-face information, advice and support to unpaid carers of all ages living in South Oxfordshire and Vale of the White Horse. It gives unpaid carers who are struggling financially, practically and emotionally access to the support they need so their quality of life improves and so they never feel alone in their caring role. The support they offer includes: help with benefit checks and forms; ongoing emotional support; trips and activities for adult carers; practical support to unpaid carers with issues such as discharge from hospital, accessing disability aids and equipment, and entitlement to social care; representation of unpaid carers at disability benefit appeals and tribunals support to children and young people aged eight to 17, who live with a parent or sibling who has a physical illness or disability, a mental health problem or is dependent on drugs or alcohol; emotional support to young people and children; free trips and activities for children and young people; and outreach with local employers so that unpaid carers who are trying to juggle their caring responsibilities at home with paid employment do not miss out on support. To find out more call or [email protected] 17

18 Respite at home Home-based respite services give carers a break from their caring responsibilities. A care worker comes in to look after the person you care for, so you can have some time to yourself. Respite at home is considered to be a service for the person you care for. If they have a Personal Budget for their own needs (see page 16) they could use that money to pay for it. A financial assessment of the person being cared for will confirm whether they need to pay towards the cost of this service. Benefits you may be entitled to as a carer Carer s Allowance If you care for someone for at least 35 hours a week and you are over 16 you may be entitled to Carer s Allowance. However, you cannot claim it if you are in full-time education or employment and it can affect other benefits or pension you receive. Carer s Premium If you are over 65 you may qualify for Carer s Premium. This can entitle you to an increased amount of incomerelated benefits (such as Pension Credit, Council Tax Benefit and Housing Benefit). Carer s Credit Carer s Credit is a National Insurance credit which will let carers build up qualifying years for the basic State Pension and additional State Pension. This means that there will be no gaps in your National Insurance record if you have to take on caring responsibilities. Contact Carers Oxfordshire on for more information about carers benefits and carer organisations in your area. Help in an emergency Emergency Carers Support Service is a support service for adult carers of adults in Oxfordshire. Experienced staff look after the cared-for person when the carer Living at home For many people it is important to stay in their own, familiar surroundings near to friends and family and to has an emergency and is unable to do so. Care can be provided from one to 48 hours and, in exceptional circumstances, up to 72 hours. Carers must register with the service. It is simple and quick to do. You can complete a form online at call Carers Oxfordshire on or [email protected] Once you are registered you can access emergency help quickly and efficiently when you need it and can call the 24-hour hotline on You will receive a registration card which you can keep in your purse or wallet. retain their independence. But some of us may need a little extra help. Adapting your home Oxfordshire County Council occupational therapists can make recommendations for adaptations to your home and work with you to arrange these. Adaptations include over-bath showers; level access showers; access ramps; stair lifts and grab rails. If your home doesn t meet your needs call Oxfordshire County Council s Social and Health Care team on or visit equipmentaidsadaptations to find out what support you are entitled to. 18

19 Equipment, aids and gadgets Assistive Technology - devices to help you stay safe and independent Assistive Technology refers to devices that can be used to increase your independence and safety and help you with day-to-day tasks. It can also give you, your family, carers or professionals the peace of mind that help is available when you need it and can help determine how you are managing at home if you have memory problems. Assistive Technology can help you to: do something, such as remember to have something to eat or drink, take medication or go to an appointment; keep safe at home, through smoke, flood, or fall detectors; request immediate help; keep safe when you re out and about; and reassure family, friends and carers that you are safe when they are not with you. Assistive Technology ranges from very simple gadgets, such as medication aids (boxes with compartments for particular days of the week and times of day), to Telecare (devices that can automatically and remotely monitor emergencies and call for help). Telecare Telecare is a term used to describe devices (for example, movement, flood, gas, and smoke or fall detectors) that automatically send a signal when a problem is detected and calls for assistance. Personal pendants are also available as part of Telecare; when pressed, a fully trained operator assesses the nature of the emergency and reacts accordingly. Simple gadgets A range of gadgets exists to remind or enable you to do something, or alert a family member or carer living with you that you need help. These gadgets are sometimes referred to as standalone Assistive Technology. Here are some examples of gadgets that Oxfordshire County Council can help to provide: Memory prompts These are used to assist people with memory difficulties by providing daily memory prompts using personally recorded voice messages at specific times of the day to do specific activities, for example, take medicine or eat lunch. Movement activated memory prompts A movement activated message player allows a message to be recorded and played back when a person walks past the sensor, for example, take your keys with you and lock the door or make sure you have turned the cooker off. Location devices Location devices are designed for people who may be at risk of getting lost when they go out on their own and can help them to return home safely. They can be used to locate a person when needed, allow the wearer to call for help and alert friends and family if a person goes outside of areas they know and feel safe in, has a fall or uses transport. People can also have two way conversations using these devices. Will I have to pay for my Assistive Technology? If you arrange this through Oxfordshire County Council they will undertake a financial assessment to work out what, if any, contributions you would need to make to the cost of Telecare. Gadgets (standalone Assistive Technology) are provided to you based on your need for the equipment and do not require a financial assessment. How can I find out more and get an assessment of my needs? Oxfordshire County Council can tell you about the full range of Telecare and simple gadget options available to you, simply visit assistivetechnology - you will also be able to fill out an online form at this address to request an assessment. If you are unable to go on the internet, call the Council s Social and Health Care team on and let them know that you re interested in Assistive Technology. 19

20 Occupational therapy Oxfordshire County Council s Social and Health Care team takes referrals for occupational therapy, which can help identify if you would benefit from any pieces of equipment, from simple solutions such as a walking aid or a second stair rail, to major adaptations such as walk-in showers. If you have difficulty with day-to-day activities such as getting washed and dressed or getting yourself something to eat, an assessment by a social worker can help you find out if you are entitled to a Personal Budget to pay for the support you need. If you would like to find out more, or would like to make a referral for yourself or someone you know, please visit Oxfordshire County Council s website or call Improving your home Each District Council in Oxfordshire provides the following assistance to help residents remain safe, secure, independent and warm in their own homes. Disabled Facilities Grants A Disabled Facilities Grant can help eligible disabled people to adapt their homes to make their day-to-day life easier. This is a means-tested grant - whether you can receive it depends on your other sources of income. To apply for a Disabled Facilities Grant you must first be assessed by an occupational therapist (see above). Essential Repair Grants This is a means-tested grant for home owners. An Essential Repairs Grant of up to 5,000 can be made available to help with essential repairs to the home. Flexible Home Loans This loan scheme for owners and occupiers aged 60 and over is designed to help improve the comfort, safety and security of, and help with repairs to your home. Small Repairs Service Available to owners, occupiers and tenants who are aged 60 and over, disabled and suffering from a long-term health condition. This service covers small plumbing, electrical and basic household repairs. The labour charge is 15 + VAT plus the cost of any materials used. Contact your District Council to find out more about all of the schemes above. Cherwell District Council Tel: [email protected] Oxford City Home Improvement Agency Tel: [email protected] South Oxfordshire Tel: [email protected] Vale of White Horse Tel: [email protected] West Oxfordshire Tel: Falls prevention The Oxfordshire Falls Prevention Service helps people to avoid falls and regain confidence following a fall. Specialist nurses offer a detailed assessment and make recommendations about medication, physiotherapy and home adaptations. Contact Oxfordshire Falls Prevention Service on or [email protected] Shopping Most of the main supermarkets run online shopping services. Also, Montclair Shopping with Care can deliver your shopping and arrange for it to be put away in your cupboards by the driver. Each delivery is charged, but there is no minimum spend. Contact them on or [email protected] 20

21 Delivered meals Frozen meals can be delivered to your home and you can also hire small freezers and microwaves from Wiltshire Farm Foods. Call or visit com to find out more. Support and care at home All home care providers are regulated and inspected by the Care Quality Commission which publishes inspection reports and new quality ratings on its website When considering a service it s always a good idea to check their report. Before you make any decisions regarding the provision of care, be sure to contact several providers and ask for a Service User s Guide and their charges and a draft contract between you and the care provider. Daily support and care A carer can call in daily to assist with day-to-day tasks. Visits are generally available from 7am to 10pm. Some people will need more than one visit per day. Night services can also be provided. The hourly rate depends on the services required, the time of day and the location. To find out more contact Oxfordshire County Council s Social and Health Care team on Live-in care 24-hour live-in care can help people who have ongoing complex needs. It can also provide respite for regular carers and short-term support following a hospital stay. The standards you can expect If you receive support at home from a care agency, these standards will set out what you can expect. If you are a care agency, these are the standards that are expected from your staff and the standards that Oxfordshire County Council will use to monitor the quality of your services. Home care staff will: introduce themselves when they arrive; know you and your support plan; be trained to deliver the support you need; and always deliver support to a good standard. When your home care worker visits you, they will: focus their attention on you; be pleasant and treat you with dignity and respect; do their very best to arrive on time and let you know by telephone if they are going to be late; tell you when they are leaving; check to see how they can best support you at the start of each visit; not rush you - they will help you at a pace that suits you; carry out all agreed tasks; make sure that you are comfortable at all times; communicate and discuss topics that interest you; check that you are happy with the support you are given and encourage you to tell us how they can improve; show you your care record if you ask for it; and be aware that their visit may affect other household members. These standards have been jointly written by people who receive care in their home and home care support agencies. If you have any compliments, comments and/or complaints about the home support you receive please contact your care agency; usually talking to someone in the service can put it right. If not, please contact Oxfordshire County Council by calling , ing [email protected] or writing to Complaints Team, Oxfordshire County Council, County Hall, New Road, Oxford OX1 1ND. Paying for support and care at home Depending on your financial circumstances you may have to pay for some or all of the cost of support and care you need at home. To find out more contact Oxfordshire County Council s Social and Health Care team on

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23 Support and care at home providers 1 TO 1 CARE Oxford Tel: PD LDA MH SI AD BROWNBILL ASSOCIATES LIMITED Thame Tel: PD LDA YA A G PALMER HOUSE Oxford Tel: MH CARE BUREAU LTD, THE Banbury Tel: PD LDA MH SI YA ACQUIRE CARE LTD Oxford Tel: Advert outside back cover LDA MH YA AD CARE COMPASSION AND CONVERSATION LTD Chipping Norton Tel: OP YA ALLIED HEALTHCARE - OXFORD Kidlington Tel: PD LDA MH SI YA AD CARE OUTLOOK (OXFORD) Oxford Tel: PD MH SI YA AMBER HEALTHCARE Abingdon Tel: PD LDA MH SI YA AD CARE WITH CARE Witney Tel: PD SI AUTUMN YEARS CARE Thame Tel: YA CARE2CARE Didcot Tel: PD LDA MH SI YA AD BAILEY CARE SERVICES Oxford Tel: PD LDA MH SI YA CAREMARK (OXFORD) Oxford Tel: PD LDA MH SI YA AD BARNARDO S SYCAMORE RESOURCE CENTRE Banbury Tel: PD LDA SI CAREMARK (WEST OXFORDSHIRE & CHERWELL) Woodstock Advert page 26 Tel: PD LDA MH SI YA AD BLUEBELLES LIMITED Nr Bicester Tel: PD SI YA CARETREE LIMITED Abingdon Tel: PD MH YA AD BLUEBIRD CARE (CHERWELL) Bicester Tel: PD SI YA CARING COMPANY, THE (OXON) Didcot Tel: PD LDA SI BLUEBIRD CARE (OXFORD) Oxford Advert page 22 Tel: PD SI YA BLUEBIRD CARE (SOUTH OXFORDSHIRE) Wallingford Tel: PD YA CEDARWOOD CARE Chipping Norton Tel: CENTURION HOUSE Bicester Tel: PD LDA MH SI YA PD YA Service User Bands OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs This provider list has been provided to Care Choices, the publisher of this Guide, by the Care Quality Commission (Feb 2015). Advertisers are highlighted 23

24 Advertisement DoCare believe that everyone has a right to support in their own home Do you or a relative need help with day to day tasks? Do you or a relative need support but want to keep your freedom and individuality? Would you like free help and advice to get the right support at home? Whether for yourself or a loved one DoCare can offer you the support you need and help make every day a better day. Call us on to qualify for your complimentary consultation. We will be delighted to come and meet you to discuss your needs so that we can help make every day a better day for you and your loved ones. DoCare operates in Bristol, Cirencester, Cheltenham, Dursley, Gloucester, Stroud, Yate and Witney. [email protected] Web: Head Office: Griffin Mill, London Road, Thrupp, Stroud, Gloucestershire GL5 2AZ DoCare is accredited with the local authorities of Bristol City, Gloucestershire, Oxfordshire and South Gloucestershire and registered with the Care Quality Commission Golden Services Helping people live an independent life Golden Services offer full support from morning till night (24 hours). Allowing our clients to remain in the comfort of their own home whilst allowing them to be as independent as possible. Our services are provided 365 days a year. Visits range from 30 minutes to 24 hour duration. Our staff are carefull selected for their skill, experience, attitude and compassion. We carry out comprehensive vetting and full DBS checks as well as on-going training and quality checks. A care package that suits your needs To discuss your requirements please call or or send an to: [email protected] 86A Abingdon Road, Drayton, Oxon OX14 4HP LifeCarers is about providing dependable, one-to-one support to people at home. Your trained LifeCarer visits to help with personal care and practical things like housework or shopping. Your LifeCarer offers companionship too, someone to talk with or escort you on a trip out. A trusted person who keeps an eye on your safety and helps you stay in touch with your family LifeCarers is part of the Bright Yellow Group regulated by the Care Quality Commission 24

25 Support and care at home providers continued CHARTERVILLE CARE AT HOME LIMITED Witney Tel: OP PD LDA MH SI YA DIDCOT SELF DIRECTED SUPPORT SERVICE Didcot Tel: PD LDA MH YA CHERRY CARE SERVICES LTD Witney Tel: PD LDA MH SI YA EARLMONT HOUSE Oxford Tel: MH YA CHERWELL CARE SERVICES LIMITED Bicester Tel: PD SI YA ELITE CARE AGENCY Bicester Tel: PD MH SI YA CHILTERN CENTRE, THE Henley-on-Thames Tel: CIVICARE OXFORD LTD Oxford Tel: PD LDA SI YA PD LDA MH SI YA COMMUNITY VOICE LTD (OXFORDSHIRE DOMICILIARY SUPPORT) Witney Tel: PD LDA MH SI COUNTYWIDE CARING LTD - DOMICILIARY CARE OFFICE Wallingford Tel: PD MH SI YA CROSSROADS CARE (OXFORD) Oxford Tel: PD LDA MH SI YA AD DASHWOOD Banbury Tel: LDA FLEXICARE (OXFORD AND ABINGDON) Oxford Tel: PD LDA GEMINI EXCLUSIVE CARE LTD - ROWOOD HOUSE Bicester Tel: PD SI GOLDEN SERVICES Abingdon Advert page 24 Tel: OP YA GOLDSMITH PERSONNEL LIMITED (OXFORDSHIRE) Bloxham Tel: PD LDA MH SI YA GREIGCARE LIMITED Banbury Tel: HENLEY CARE LIMITED Henley-on-Thames Tel: PD MH SI AD PD MH YA DAY AND NIGHTCARE ASSISTANCE Banbury Tel: PD MH SI YA HF TRUST - NORTH OXFORDSHIRE DCA Banbury Tel: LDA DAY AND NIGHTCARE ASSISTANCE (HO) Witney Tel: PD HF TRUST - OXON VALE DCA Abingdon Tel: OP LDA YA DAY AND NIGHTCARE LIVE-IN CARE LTD Witney Tel: PD HF TRUST - SOUTH OXFORDSHIRE & BERKS DCA Abingdon Tel: OP LDA YA Service User Bands OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs This provider list has been provided to Care Choices, the publisher of this Guide, by the Care Quality Commission (Feb 2015). Advertisers are highlighted 25

26 Advertisement extracare185x130_layout 1 10/03/ :06 Page 1 Extra care is a modern housing initiative for people aged 55 and over, designed to provide independent living combined with flexible care options. Extra care housing is different because: NEW luxury apartments opening in Witney and Miton-under- Wychwood in summer 2015 You are living at home not in a home. You are free to come and go as you please. You have your own front door you decide who comes in. Couples and friends can stay together. There is a mix of able and less able older people. 24-hour care services are available if you need them. You get support to retain your independence. You can join in social activities or choose not to. You have control over your finances. You have security a home for life. To apply for extra care housing and for details of current availability: contact GreenSquare on or [email protected] Recruiting now We are seeking motivated and skilled individuals to join our team. For more information contact: [email protected] Providing flexible care options to residents of GreenSquare s new independent living apartments The Orders of St John Care Trust Registered Charity No Looking for care at home for yourself, or on behalf of someone else? At Caremark we understand that all of our clients are individuals, so all our care is tailored to the specific requirements of our clients, and delivered by fully trained support staff. CQC compliant and Oxford County Council approved, we are passionate about the quality of care we provide for our clients. So whether you are looking for help with day to day activities, 24 hour live in care, personal care and companionship or need more complex care at home, Caremark has a flexible range of services to suit your needs. Caremark (West Oxfordshire & Cherwell) services are available in: Woodstock, Kidlington, Yarnton, Witney, Carterton, Burford, Chipping Norton, Charlbury, Middle Barton, Bicester & all surrounding villages. If you are looking for care, please telephone or us on: to discuss your choice of care and support services at home available to you. [email protected] developed by the publisher of this Directory With so many providers to choose from, where do you start? can help search care providers quickly and easily search by postcode/town and care type Information on standards of care links to the latest inspection reports extra information, photos and direct website links for hundreds of providers request a brochure checklists to take with you when you visit Alternatively, call our friendly helpline team on to talk to someone directly. 26

27 Support and care at home providers continued HOME HELPERS CARE LIMITED Abingdon Tel: PD LDA MH SI YA AD HOME INSTEAD SENIOR CARE (OXFORD) Kidlington Tel: PD LDA SI YA HOME INSTEAD SENIOR CARE SWINDON Watchfield Tel: PD LDA MH SI YA HOME WITH YOU LIMITED Oxford Tel: HOMECOMFORTS Chinnor Tel: PD SI YA PD LDA YA HOUSING & CARE 21 - ERDINGTON HOUSE Kidlington Tel: LDA HOUSING & CARE 21 - STANBRIDGE HOUSE Banbury Tel: PD HOUSING & CARE 21 - WINDMILL PLACE Thame Tel: SI LIFECARERS BANBURY AT BRIGHT YELLOW GROUP Bloxham Advert page 24 Tel: PD LDA MH SI YA AD LIFECARERS WITNEY AT BRIGHT YELLOW GROUP Witney Tel: PD LDA MH SI YA AD MACINTYRE CENTRAL ENGLAND SUPPORT Bicester Tel: LDA YA MARY KNOWLES HOMECARE PARTNERSHIP, THE Oxford Tel: YA MEARS CARE - OXFORD Witney Tel: MIHOMECARE CARTERTON Carterton Tel: MOORLANDS DAYTIME SUPPORT Witney Tel: PD LDA MH SI YA AD PD MH SI YA LDA MUMBY S HOMECARE SUPPORT LIMITED Frilford Tel: PD LDA MH SI YA AD ISIS COURT (OSJCT) Donnington Advert page 40 Tel: OP MY CARER Faringdon Tel: D PD MH SI YA AD LAUREL LEAF SUPPORT LIMITED Witney Tel: OP PD LDA SI YA NATIONWIDE CARE SERVICES LTD (OXFORD) Oxford Tel: PD LDA MH SI YA LAUREL TREE CARE LTD Banbury Tel: LIFE PATH TRUST LIMITED Oxford Tel: PD LDA MH SI YA LDA NORTH CHERWELL SUPPORTED LIVING SCHEME Banbury Tel: PD LDA MH SI YA NURSE PLUS & CARER PLUS UK LTD Oxford Advert page 28 Tel: PD LDA MH SI YA Service User Bands OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs This provider list has been provided to Care Choices, the publisher of this Guide, by the Care Quality Commission (Feb 2015). Advertisers are highlighted 27

28 Advertisement Freedom Care Services Caring about you and your independence Call your local office for a free no obligation assessment of your homecare needs. Compassionate Care in your Home Risborough Carers are your local, private family run Home Care Provider based in Thame, Oxfordshire. We passionately believe in promoting our Client s dignity, privacy, safety, independence and choice. 21 years experience of excellent service from our professional and highly trained staff Services provided: Personal Care (including assistance with morning wake up/ bedtime tuck up routine, bathing/dressing, medication reminders) Specialist Care (including Dementia, Alzheimer s, Palliative Care) Companionship Services (including accompanying to appointments, with shopping, eating out and other social outings, take part in hobbies and crafts) House Keeping Services (including light housework, laundry, meal preparation) Live-In Care a highly trained companion who will stay with you 24/7 1st Floor 1 Thame Business Centre Wenman Road Thame Oxon OX9 3XA Oxfordshire (Didcot) branch Tel: Nottinghamshire/Derbyshire branch Tel: [email protected] Established for over 10 years Do you have concerns for a friend, neighbour or family member? Are they in need of, or approaching a time when they will need, a safe pair of hands? Live-in Care Assisting you 24/7 in your own home, long or short-term. Help with all aspects of Care Companionship Personal hygiene washing, showering, bathing Cooking Medication Housework Shopping Respite Accompanying to appointments Our Carers are: Disclosure and Barring Service (previously CRB) checked, inclusive of ISA check Registered with the Care Quality Commission Reference checked Fully trained with appropriate specialist training Whatever your needs please call or Tel: or (local rate) [email protected] You or a family member may require care & support during the day, night or at weekends for short or long term assistance. Our experienced Care Assistants are on hand to offer support with personal care, getting up and going to bed, palliative care, companion care and support and more, for the elderly, people with a learning or physical disability or extra help following an hospital stay. For added peace of mind, we operate an out of office hours on-call service. For an informal chat call your local office - Registered with the Care Quality Commission (CQC) 28

29 Support and care at home providers continued OASIS PRIVATE CARE LIMITED Abingdon Tel: PD LDA MH SI OXON HELP AT HOME Witney Tel: OP YA OLIVE TREE SERVICES Witney Tel: PD LDA YA PATERSON HEALTH AND SOCIAL CARE Bicester Tel: PD LDA MH SI YA AD ORCHARD MEADOWS (OSJCT) Banbury Advert page 26 Tel: PD YA PECHIV CARE SERVICES Abingdon Tel: PD MH SI YA OXFORD AUNTS Oxford Tel: PD SI YA PLL CARE SERVICES Witney Tel: PD MH SI YA OXFORD BEAUMONT DCA Boars Hill Tel: OP PREMIER PERSONAL CARE LIMITED Henley-on-Thames Tel: PD LDA MH SI YA AD OXFORD DOMICILIARY CARE Oxford Tel: LDA OXFORD HEALTH NHS FOUNDATION TRUST - HQ Oxford Tel: MH YA AD OXFORD HOUSE Henley-on-Thames Tel: OXFORD PRIVATE CARE Oxford Tel: PD LDA MH SI AD PD YA OXFORD SUPPORTED LIVING SCHEME (THE CAMDEN SOCIETY) Oxford Tel: PD LDA MH SI YA OXFORDSHIRE CHILDREN - YOUNG PEOPLE & FAMILIES Oxford Tel: PD LDA SI PRINCIPAL MEDICAL LIMITED REGISTERED OFFICE Banbury Tel: PD LDA MH SI YA AD QUALITY + CARE SOLUTIONS LIMITED Charlbury Tel: YA RADIS COMMUNITY CARE (OXFORD) Botley Tel: PD LDA MH SI YA AD REAL LIFE OPTIONS Littlemore Tel: PD LDA MH SI YA RICHMOND VILLAGE LETCOMBE REGIS DCA Letcombe Regis Advert page 50 Tel: OP RISBOROUGH CARERS LTD Thame Advert page 28 Tel: PD LDA MH SI YA AD Service User Bands OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs This provider list has been provided to Care Choices, the publisher of this Guide, by the Care Quality Commission (Feb 2015). Advertisers are highlighted 29

30 I think she is a lucky find! I would be lost without her we can help you and your family Looking for care and/or assistance within your own home? Are you self funding? From 10 hours to 24 hour live in care. Many people use domiciliary care agencies to receive care at home, however this is not the only option. You could also consider employing your own carer or personal assistant through My Care My Home. What is My Care My Home? My Care My Home work with councils across England and Wales to provide advice and support to anyone who has to pay for part or all of their care themselves. There are many advantages to employing your own carer/ personal assistant. Consistency You have the same carer(s) consistently who you have chosen yourself and like their manner and personality, and are confident in their competence. Loyalty Their loyalty is to you personally and they become committed to you and your welfare at all times. Calibre The pay they receive from you can be higher than that received from a Care Agency.This can attract carers with more experience, knowledge and/or higher qualifications. Flexibility You can agree with them just exactly when and how you want your care delivered, what tasks and duties you want them to do, and how you would like them to deliver it. How can My Care My Home help you? If you want to employ your own staff directly My Care My Home can support you by handling all employment matters such as: Job description and advertisement. Shortlisting applicants. Arranging and conducting interviews with you in your own home. Obtaining necessary documentation such as references, disclosure and barring service, copies of qualifications, etc. Managing the payroll and ensuring that tax, NI, and other deductions are made correctly and the carer is paid on the agreed dates. Providing monthly visits to monitor the performance of your carer(s) to ensure you are happy with the service you are receiving. For more information about this service, or any of the other services that My Care My Home provide, then please speak to one of our care advisors or visit our website at Freephone [email protected]

31 Support and care at home providers continued ROYAL MENCAP SOCIETY - OXFORD DOMICILIARY CARE Oxford Tel: SARAH S CARERS LLP Abingdon Tel: SEVACARE - BANBURY Banbury Tel: SHOTOVER VIEW Oxford Tel: OP LDA YA PD LDA SI YA PD LDA MH SI YA PD SI YA SLADE HOUSE (SOCIAL CARE OXON CITY AND SOUTH DCA) Oxford Tel: LDA SLADE HOUSE (SOCIAL CARE OXON WEST AND NORTH DCA) Oxford Tel: LDA STYLE ACRE Wallingford Tel: SURECARE OXFORDSHIRE Abingdon Tel: VIKING HOUSE SHORT BREAKS SERVICE (MIDLANDS REGION) Oxford Tel: VJ CARERS LIMITED Henley-on-Thames Tel: LDA PD LDA MH SI YA PD LDA SI OP PD YA WEST OXFORDSHIRE SUPPORTED LIVING Witney Tel: PD LDA MH SI YA WESTMINSTER HOMECARE LIMITED (OXFORD) Oxford Tel: PD LDA MH SI YA AD Service User Bands OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs This provider list has been provided to Care Choices, the publisher of this Guide, by the Care Quality Commission (Feb 2015). Housing options Sheltered or retirement housing Sheltered and retirement housing is provided by housing associations and some District Councils. Sheltered housing, which is mostly available for rent only, is a practical step if you would like more security and companionship and, for some, additional help and support. Extra Care housing Extra Care allows people to have their own home to rent, purchase, or part-purchase under a shared ownership scheme, and have flexible care services delivered to them by the on-site team if they need it. This ensures that residents have peace of mind knowing they are able to remain safely in their own home. For many people Extra Care housing is an alternative to a residential care home. To get Extra Care housing, you normally have an assessment of your care needs from a social worker and an assessment of your housing needs by a housing officer. You can also contact the scheme provider directly. If you wish to refer yourself or someone else for assessment then you can arrange an assessment online or telephone the Social and Health Care team on To find out more about Extra Care housing you can watch a short film about the benefits. You can find this on 31

32 District Council contacts Cherwell District Council Bodicote House, Bodicote, Banbury OX15 4AA Tel: Web: Oxford City Council Town Hall, St Aldate s, Oxford OX11BX Tel: Web: Advertisement Heathfield House Nursing Home Situated in beautiful surroundings just outside of Oxford. Impressive mansion house set in rural countryside. Established since 1986, Heathfield House Care Home provides a secure, relaxed and homely environment in which the care, well being and comfort of our residents are of prime importance. South Oxfordshire District Council Abbey House, Abbey Close, Abingdon OX14 3JE Tel: Web: Vale of White Horse District Council Abbey House, Abbey Close, Abingdon OX14 3JE Tel: Web: West Oxfordshire District Council Elmfield, New Yatt Road, Witney OX28 1PB Tel: Web: OUR BRAND NEW SENSORY GARDEN IS NOW OPEN Attractive en suite bedrooms Home cooked, wholesome food Secluded, safe gardens and pleasant patio areas Large day areas Permanent or respite stays Full programme of daily activities Tel us: [email protected] Heathfield House Nursing Home, Bicester Road, Bletchingdon, Kidlington, Oxfordshire OX5 3DX Residential care Care homes If you are reasonably active, but would like greater security and care, a care home offering only personal care may be the best option. Care homes with nursing If you think you may need nursing care in a care home, you will need to be visited by a social worker to identify the care you will need. This visit might be in your own home, or in hospital if you ve been ill, or in a care home. You will be fully involved in planning your care needs. Paying for residential care If you want to find out more about paying for residential care, call Oxfordshire County Council s Social and Health Care team on All care providers in the country must be registered with the Care Quality Commission. All services are inspected by the Commission, which reports on its findings and has started to award quality ratings. These inspection reports are available at 32

33 Care homes checklist 2015 Care Choices Ltd Care Choices, the publisher of this Guide, has drawn up a checklist to help people choose the right care home for themselves or their loved ones. Home 1... Home 2... Home p/w... p/w... p/w First impressions Who owns and runs the home? How many people live there? Are staff warm, friendly, polite, clean and respectful? Do the residents seem happy, active and sociable? Does the home feel homely and welcoming? Is the home fresh, clean and comfortably furnished? Is the home near your family and friends? Accommodation Are bedrooms single or shared? Is there a choice? Will I have my own bath/shower/toilet? Can you decorate and arrange your own room? Can you bring your own furniture and television? Is there a call system for emergencies? Can you control the heating in your room? Can you lock your room or is there a secure place for valuables? Is there a separate dining room? Bar? Are there both adapted showers and baths? Does the home have the right adaptations and equipment to meet your needs? Are all areas safe and accessible (for example, for wheelchair users)? Is there adequate provision for sight or hearing difficulties? Are the grounds/gardens attractive and/or quiet? Is it convenient for shops, public transport, your doctor? Can I bring some of my furniture and other belongings with me? Can I bring my pet with me? Can I have my own phone? Life in the home Are there any rules and restrictions (for example, going out, returning)? Can you get up and go to bed when you like? Are residents involved in decisions on life in the home? Can you make and take phone calls in privacy and comfort? Is alcohol served or permitted? Are there smoking and non-smoking areas? What arrangements are there for religious observance (for example, are places of worship nearby/ Is there a prayer room)? Can you handle your own money? Does a hairdresser/chiropodist visit? Are there arrangements for visiting opticians and dentists? Can I keep the doctor I have now? If not, what choice of doctor do I have? Does the home provide its own transport? Do staff have appropriate language skills/knowledge? Are the staff formally trained? Is there an adequate number of staff day and night? Can you go out when you choose? Are visitors welcome at all times? Can they stay overnight? Can I entertain them in private? Can visitors join you at meals? Is there a charge? How much choice do you get about meals? Is the food varied and interesting? Can you look at a menu? Can the home cater for your dietary needs? Can you have snacks or drinks any time? In your room? Can you continue to pursue your hobbies? What activities and entertainment are organised? Are outings and holidays arranged? At what cost? Fees and contract terms How much are the fees? Do they cover all services available? Does the home accept people paid for by the county council? Under what circumstances will the fees change? Can you retain your own room if you are away? Can you have a short-stay or trial period? Will you be given a statement of terms on admission? Are all procedures clearly spelt-out?

34 Care Choices helpline Care Choices provides a free helpline giving information and help about care services and accommodation. A personalised report can be generated for customers providing details of all home care or care homes that meet their criteria. Money and paying for support and care Care funded by the Council One call to the freephone number will enable the service to build a profile of exactly what type of care you re looking for, while taking into account your personal needs and interests. Do I qualify for local authority financial assistance? If you have been assessed as needing a care home place and your capital is below 23,250 (correct at 1st April 2015 but may change) you may be entitled to financial support from your local authority. To find out more, contact Oxfordshire County Council s Social and Health Care team on Do I have a choice of care home if the Council is paying? Yes and it can even be in a different county. The home you choose must be suitable for your assessed needs, comply with any terms and conditions set by your local authority and not cost any more than they would usually pay for someone with your needs. What if a home costs more than the local authority is prepared to pay? The local authority will allow a third party to top-up your fees as long as they are able to do so for the long term. You are not allowed to top-up the fees yourself from capital below 23,250 (correct at 1st April 2015 but may change). My partner needs care, how does this affect me financially? The Council will do a joint financial assessment for you and your partner, and will also carry out individual assessments on whoever needs care. The contribution you are asked for will be whatever the lower amount is from these assessments. If you receive joint benefits you will only be offered a joint assessment. Paying for your own residential care If you are funding your own care because you are not eligible for local authority funding there are other forms of financial assistance you may be entitled to. The important thing is not to try to do it alone, always seek professional advice. My Care My Home My Care My Home offers a free telephone and face-toface advice service through home visits aimed at helping people find a suitable home care provider, or care in sheltered or Extra Care schemes and care homes. They are also able to visit people who are currently in hospital and require a package of care before they can be discharged. My Care My Home offers referrals to Independent Financial Advisers exclusively from Carematters ( Carematters offers a whole market service. However, if you wish to arrange your own financial adviser, My Care My Home can give you the necessary details to enable you to do this. The full service is explained in detail at or you can call the freephone number on to find out more. Other sources of help and advice are: Financial Conduct Authority The Financial Conduct Authority s website has a range of easy to understand advice and information on sourcing financial advice, including how to find and choose a suitable adviser, what to expect from them, the difference between independent and restricted advisers and charging options visit All advisers should be accredited by the Financial Conduct Authority. 34

35 Paying for your own residential care continued The Society of Later Life Advisers The Society of Later Life Advisers (SOLLA) aims to help people to find trusted accredited financial advisers who have a particular understanding of financial needs in later life. The Later Life Adviser Accreditation Scheme is audited and endorsed by the standard-setting body the Financial Skills Partnership (FSP). The website offers an online search of SOLLA accredited advisers. Visit Saga The Saga Care Funding Advice Service, provided by Just Retirement Solutions Limited, specialises in providing care funding advice for people who need to pay for their own care needs. There is a useful free guide to paying for care on its website that can be downloaded or requested by post. Visit Phone to speak to an adviser. includes advice on its website on paying for care, as well as an online care fees calculator and a care cap calculator. The website offers a search facility for local advisers. For SOLLA-accredited advisers, look for the red and purple flower logo by their name. Visit Money Advice Service This is a range of free and impartial money advice, set up by the Government. It includes a section on paying for care, a telephone number and web chat option for further free advice, plus a link to the SOLLA website for those needing specialist independent advice. Visit Paying for Care Paying for Care is a not-for-profit organisation which Benefits advice Keeping safe Oxfordshire Citizen s Advice can help make sure you are receiving the benefits you are entitled to. Call or visit to find out more. You can also find out more about the benefits you might be entitled to by visiting It features reliable advice on how to make a claim and what to do if your circumstances change. Age UK Oxfordshire also offers an anonymised benefits check and advice service for older people. Call them on Trusted traders Oxfordshire County Council s Buy With Confidence scheme provides a list of reputable local businesses checked by Trading Standards. Trading Standards staff have checked member businesses to ensure their trustworthiness and compliance with the law. You can search the list of approved providers at Fire and rescue To reduce the chance of having a fire in your home you need to be aware of the risks, how to prevent them and what to do should a fire occur. An online home fire risk check will take you through various high-risk areas and highlight where you may have a fire risk. Visit to find out more. If you are worried about your fire safety and would like to know if you are eligible for a free home fire risk check, please complete the form on 35

36 Keeping warm in winter You could get between 100 and 300 tax-free to help pay your heating bills if you were born on or before 5th January This is known as a Winter Fuel Payment. If you are a new claimant contact the Winter Fuel Payments helpline on The line is open Monday to Friday, 8.30am to 4.30pm. Protecting vulnerable adults Far too many adults suffer abuse and neglect, often at the hands of relatives or people in trusted positions. A vulnerable adult is a person aged 18 years or over who may be unable to take care of themselves, or protect themselves from harm or from being exploited. Abuse can be physical, sexual, psychological, emotional or financial, or it can arise from neglect. Institutional abuse is where one or more people are affected by the action, or lack of action, of an organisation, or of an individual working within an organisation where this is not addressed by the management. If you are worried about contacting the police, you can contact Oxfordshire County Council s Social and Health Care team to talk things over first on Further information is also available on the Oxfordshire Safe From Harm website at If someone is in immediate danger, call the police on 999. Domestic abuse Oxfordshire Domestic Abuse services offer emotional and practical support to victims suffering or fleeing domestic abuse. Call the helpline on between 10am and 4pm, Monday to Saturday. There is also a National Domestic Abuse Helpline which is open 24-hours, call Protecting children and young people If you are worried about a child or young person s wellbeing, or think they may be at risk of harm or being abused or neglected, you should let someone know. There are a number of organisations you can speak to but if you think a child is in immediate danger, call the police on 999. You can also get advice and help from the National Society for the Prevention of Cruelty to Children helpline on or get help via on [email protected] You can contact Oxfordshire County Council whether you are a concerned member of the public, a child or young person who is being harmed, or a parent or carer who feels at risk of harming a child. Oxfordshire County Council s Social and Health Care team Tel: Emergency Duty team (outside office hours) Tel: The Kingfisher Team is a specialist team of police and social workers who work with children and young people at risk of sexual exploitation. The team can be contacted on Sexual assault If you have been raped or sexually assaulted and report it to the police they can refer you to a Sexual Assault Referral Centre, a service providing medical care and forensic examination following assault or rape which makes sure clients receive counselling and sexual health services. Doctors will carry out the medicals. There will also be crisis workers on site to support victims. You can contact the centre on , 24-hours a day. Women and girls can also contact the Oxford Sexual Abuse and Rape Crisis centre helpline on It is open Sunday: 6pm to 8.30pm, Monday: 6.30pm to 9pm, Thursday: 6.30pm to 9pm and Friday: 11.30am to 2pm. You can them at [email protected] or visit 36

37 Having your say How to make a complaint or comment If you are unhappy or worried about any adult social care services, it is important to let someone know. Usually talking to someone in the service can put it right. You can talk to the people who provide your care or their managers. They will have a process in place for managing complaints and listening to concerns that are raised. Wherever you raise a concern it should be listened to and taken seriously. The good and bad things people raise can help improve services for everyone. You will not be treated unfairly because of anything you raise. It is never wrong to give the service a call. The Comments and Complaints team will help you decide what to do - you do not have to make a formal complaint to talk things through. You can contact them on , [email protected] Write to Comments and Complaints Service Freepost RRYR-XTBE-GBTZ, County Hall, New Road, Oxford OX1 1ND For complaints concerning the NHS, contact NHS Complaints on or [email protected] Complaints about care that you pay for yourself You can ask the Local Government Ombudsman to take up your case if you are not happy about how a care home or service dealt with your complaint about care that you pay for yourself. You can contact them on or Write to The Local Government Ombudsman PO Box 4771, Coventry CV4 0EH You can call the County Council s Comments and Complaints Service for advice about what to do or to raise a concern about a service. Contact details are above. Healthwatch Oxfordshire Healthwatch Oxfordshire is an independent organisation that listens to people s thoughts and experiences of health and social care in Oxfordshire and works to help people get the best out of these services, whether it s improving them today or helping to shape them for tomorrow. Healthwatch will give children, young people and adults a powerful voice both locally and nationally by: providing information about local health and social care services; listening to your views and experiences on the way that health and social care services are delivered; using your views to make recommendations about how your services could or should be improved now; and making your views known to influence the way your services are designed for the future. For more information about Healthwatch Oxfordshire, please call or visit Hearsay Oxfordshire Healthwatch is working with Oxfordshire County Council to run Hearsay events to find out what the public thinks about Adult Social Care services. People who use services provided by the Council are 37

38 Healthwatch Oxfordshire continued invited with friends, carers and family members to have their say about what is most important to them. They are able to speak directly to people responsible for the planning and quality of adult care services. If you would like to get involved in a Hearsay event, [email protected], call them on or visit Patient Advice and Liaison Service (PALS) The Patient Advice and Liaison Service is a free and confidential service that provides help to the public when dealing with the NHS. It acts independently when handling patient and family concerns, liaising with staff, managers and relevant organisations to negotite immediate or prompt solutions. If the team cannot answer your questions, they will put you in contact with someone who can help you. There are Patient Advice and Liaison Services locally at each NHS Trust. Churchill Hospital Tel: [email protected] Horton General Hospital PALS Office: Tel: [email protected] John Radcliffe Tel: or [email protected] Nuffield Orthopaedic Centre PALS Office: Tel: [email protected] Oxford Health Tel: [email protected] Oxfordshire Clinical Commissioning Group Tel: [email protected] Get involved Oxfordshire Voice This is a citizen s panel made up of over 3,000 Oxfordshire residents who have volunteered to give up some of their time to answer surveys on a wide variety of issues. Panel members are carefully recruited to be representative of the population of Oxfordshire and are invited to stay on the panel for around three years. Visit gov.uk/consultation to find out more. Health and Wellbeing Board The Health and Wellbeing Board is a partnership between Oxfordshire County Council, the NHS, District Councils, local Healthwatch and the people of Oxfordshire. It is designed to ensure that we all work together to improve our health and wellbeing, especially those of us with health problems or in difficult circumstances. Talking Health By signing up to Talking Health, you can get involved and have your say about your local NHS services. Visit or [email protected] to find out more. Oxfordshire Rural Community Council If you would like to support and help to grow community transport locally, get in touch with Oxfordshire Rural Community Council who will be able to find your local community transport group. You could volunteer to help, for example by making sure people who need it know about the service; helping with fundraising; becoming a volunteer driver and helping with bookings. Call or [email protected] to find out more. Volunteer Connect Run by Banbury Citizens Advice Bureau, Volunteer Connect runs a community transport service for the Cherwell area by recruiting volunteer drivers who use their own cars to take people to essential appointments, when there is no reasonable alternative for them to travel. For information about general volunteering, call or for information about community transport call or [email protected] 38

39 Volunteer Centres Cherwell Volunteer Connect provides a volunteering brokerage service to the community throughout Cherwell. The service matches volunteers to volunteering opportunities and works with public and private sector organisations to increase volunteering. Tel: [email protected] Oxford City, South Oxon and the Vale of White Horse The Volunteer Centre Oxfordshire offers a service to those wanting to volunteer and those looking for volunteers in these areas. Tel: Web: West Oxfordshire Volunteer Link Up offers community transport, befriending and practical help. Tel: [email protected] Web: Advocacy Sometimes we all need help to get our views across and to understand the information we are given. But if you have substantial difficulty in understanding, retaining or weighing up information, or in communicating your wishes, you might have a family member, friend or neighbour you can ask to help you. If there is no-one appropriate you can ask, Oxfordshire County Council can arrange for you to have an independent advocate to help you. An independent advocate is a person who supports you to understand information, express your needs and wishes, secure your rights, represent your interests and enables you to be fully involved in planning your care and support. To find out more about how you can get independent advocacy, please contact Oxfordshire County Council s Social and Health Care team by ing [email protected] or by phone on How solicitors can help A solicitor can give you impartial advice about wills, making gifts, estate planning and Powers of Attorney. Some can also offer guidance on immediate and longterm care plans. Solicitors for the Elderly is an independent, national organisation of lawyers, such as solicitors, barristers and legal executives who provide specialist legal advice for older and vulnerable people, their families and carers. Find out more at If you need help finding a lawyer, you can call during office hours on Contact Citizens Advice by visiting Bereavement Oxfordshire County Council s Registration Service has produced a bereavement guide to help you to arrange a funeral. It provides guidance, support and reassurance and will help you to get all the information you ll need to help you at this difficult time. Visit to find out more. Cruse is the leading charity in the UK specialising in bereavement. It offers one-to-one counselling sessions, therapeutic groups and friendship groups to people trying to come to terms with the death of others. Visit call or [email protected] for more information. 39

40 Professional care in a homely environment The Orders of St John Care Trust is consistently rated one of the UK s best care providers in terms of care quality As a charity, our focus is on people not profits We are specially trained to help people living with dementia Listening to your life story helps us provide individualised care Our compassionate approach is underpinned by the Christian values of our sponsoring orders Homes in Oxford, Witney, Abingdon, Adderbury, Thame, Kidlington, Henley-on-Thames, Banbury, Chipping Norton, Wallingford, Wantage, Woodstock, Didcot and Bicester **New home coming to Henley-on-Thames in 2016** To find out more or to arrange an appointment to visit any of our homes in Oxfordshire, please contact or [email protected] Operated by not-for-profit charity The Orders of St John Care Trust Registered Charity No

41 Care home listings Cherwell care homes BAYBERRY CLINIC The Bayberry Community, 6 Church Lane, Wendlebury, Bicester OX25 2PN Tel: MH YA AD LAKE HOUSE (OSJCT) The Green, Lake Walk, Adderbury, Banbury OX17 3NG Tel: Advert page 40 CHERWOOD HOUSE CARE CENTRE Buckingham Road, Caversfield, Bicester OX27 8RA Tel: PD LDA MH SI LEY COMMUNITY DRUG SERVICES 26 Sandy Lane, Yarnton, Kidlington OX5 1PB Tel: AD FAIRHOLME HOUSE Church Street, Bodicote, Banbury OX15 4DW Tel: PD PIGGY LANE, 4 Bicester OX26 6HT Tel: LDA FEATHERTON HOUSE Chapel Square, Deddington, Banbury OX15 0SG Tel: GLEBE HOUSE (OSJCT) 8 Mill Street, Kidlington OX5 2EF Tel: Advert page 40 GOSFORD HOUSE 95 Bicester Road, Kidlington OX5 2LD Tel: HOLT FARM CARE LIMITED Holt Farm, Hopcrofts Holt, Steeple Aston, Bicester OX25 5QQ Tel: OP LDA YA LDA MH RIDINGS, THE Calder Close, Daventry Road, Banbury OX16 3WR Tel: SHORT TERM BREAKS - 69 NEITHROP AVENUE Banbury OX16 2NT Tel: D PD LDA SI ST ANNE S RESIDENTIAL CARE HOME Clifton, Banbury OX15 0PA Tel: PD MH SI YA STEWART HOUSE CARE HOME 85 Bloxham Road, Banbury OX16 9JS Tel: Advertisement Banbury Heights Nursing Home & The Julie Richardson Nursing Home Providing Taylor-made care Nursing Care, Dementia Care and Respite Care Our nursing homes are family run and we have been providing quality affordable care to the residents of Banbury for the past 25 years. Banbury Heights, 11 Old Parr Road, Banbury, Oxfordshire, OX16 5HT Tel: [email protected] Service User Bands OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs This provider list has been provided to Care Choices, the publisher of this guide, by the Care Quality Commission (Feb 2015). Advertisers are highlighted 41

42 Excellent care for people with dementia Matron and some of our team of well trained, kind, caring staff We have an excellent reputation for caring for the elderly mentally infirm, particularly those with Alzheimer s disease. We offer a relaxed and happy environment, where residents retain their freedom of choice and individuality. We use no routine tranquillisers or sedative drugs. Tasty food from our own chef Doors to the garden always open 100 staff care for 45 residents Residents are free to get up and go to bed when they choose and eat between meals if they wish. All bedrooms are light and airy with low windows and most have excellent views. The home has secure gardens and grounds where residents may stroll about whenever and wherever they like. Many enjoy our minibus trips through the country lanes. Beautiful secure grounds with lovely views over open countryside If you are looking for somewhere with the facilities and experience to care for people, no matter what the future may hold then call George Tuthill or Maggie Rampley who will be pleased to answer your questions, send you a brochure, or arrange for you to look around the home. Direct telephone line: Homely spacious rooms Wardington, Banbury, Oxon OX17 1SD. Telephone (Five minutes from Junction 11 on the M40) Visit our website at or [email protected] 42

43 Cherwell care homes with nursing AGNES COURT - CARE HOME WITH NURSING PHYSICAL DISABILITIES Warwick Road, Banbury OX16 2AB Tel: PD YA BANBURY HEIGHTS NURSING HOME 11 Old Parr Road, Banbury OX16 5HT Tel: Advert page 41 PD LDA MH SI CHERWOOD HOUSE CARE CENTRE Buckingham Road, Caversfield, Bicester OX27 8RA Tel: PD LDA MH SI FEWCOTT HOUSE NURSING HOME Fritwell Road, Fewcott, Bicester OX27 7NZ Tel: PD LDA MH SI YA GLEBEFIELDS CARE HOME Stratford Road, Drayton, Banbury OX15 6EH Tel: GODSWELL PARK Church Street, Bloxham, Banbury OX15 4ES Tel: GREEN PASTURES CHRISTIAN NURSING HOME The Hawthorns, Banbury OX16 9FA Tel: HEATHFIELD HOUSE NURSING HOME Heathfield, Bletchingdon, Kidlington OX5 3DX Tel: Advert page 32 OP PD SI OP JULIE RICHARDSON NURSING HOME, THE 14 Dashwood Road, Banbury OX16 5HD Tel: PD LDA MH SI LANGFORD VIEW (OSJCT) Coach House Mews, Bicester OX26 6EW Tel: Advert page 40 LARKRISE CARE CENTRE (OSJCT) Prescott Close, Banbury OX16 0RD Tel: Advert page 40 MANOR HOUSE NURSING HOME Main Street, Merton, Nr Bicester OX25 2NF Tel: SOUTHERNDOWN Worcester Road, Chipping Norton OX7 5YF Tel: Advert page 44 WARDINGTON HOUSE NURSING HOME Wardington House, Wardington, Banbury OX17 1SD Tel: Advert page 42 PD SI YA MH MH YARNTON RESIDENTIAL AND NURSING HOME Rutten Lane, Yarnton, Kidlington OX5 1LW Tel: PD MH SI Oxford care homes EDEN HOUSE RESIDENTIAL HOME I Eden House, 50 Horspath Road, Oxford OX4 2QT Tel: ISLIP ROAD, 27 Oxford OX2 7SN Tel: LDA EDEN HOUSE RESIDENTIAL HOME III Eden House III, 38 Horspath Road, Oxford OX4 2QT Tel: LADY NUFFIELD HOME, THE 165 Banbury Road, Oxford OX2 7AW Tel: OP FAIRFIELD RESIDENTIAL HOME 115 Banbury Road, Oxford OX2 6LA Tel: OP LONGLANDS (OSJCT) Balfour Road, Blackbird Leys, Oxford OX4 6AJ Tel: Advert page 40 Service User Bands OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs This provider list has been provided to Care Choices, the publisher of this guide, by the Care Quality Commission (Feb 2015). Advertisers are highlighted 43

44 Feel right at home with Barchester care homes Call to book your Respite Break with us now From expert care to delicious home-cooked food and engaging activities, our staff pride themselves on making everyone they care for feel at home. It s all part of the first-class care and support that we provide to the people of Oxfordshire and beyond. We have a range of services and facilities to suit all care needs: Nursing care Residential care Dementia care Respite care Assisted living Activities programme If you'd like to take a look around - or just need a bit of friendly advice - your local Barchester care home will be happy to help. Middletown Grange Middletown, Hailey, Oxfordshire, OX29 9UB Oxford Beaumont & Assisted Living Bayworth Lane, Boars Hill, Oxford, OX1 5DF Southerndown Worcester Road, Chipping Norton, OX7 5YF

45 Oxford care homes MARSTON COURT (OSJCT) Marston Road, Oxford OX3 0DJ Tel: Advert page 40 ST JOHN S HOME St Mary s Road, Oxford OX4 1QE Tel: PD MH SI OXFORD RESPITE SERVICE 43 Saxon Way, Headington, Oxford OX3 9DD Tel: LDA ST ANDREW S RESIDENTIAL CARE HOME LIMITED 184 London Road, Headington, Oxford OX3 9EE Tel: MH TOWNSEND HOUSE (OSJCT) Bayswater Road, Headington OX3 9NX Tel: Advert page 40 Oxford care homes with nursing ALBANY CARE HOME, THE 7 London Road, Headington, Oxford OX3 7SN Tel: OP GREEN GATES NURSING HOME 2 Hernes Road, Summertown, Oxford OX2 7PT Tel: Advert below OP BROOKFIELD Little Bury, Oxford OX4 7UY Tel: OP HEADINGTON CARE HOME, THE Roosevelt Drive, Headington, Oxford OX3 7XR Tel: MH YA Advertisement A choice of elderly care options, here for you in Oxford We know that personalised care in a warm and welcoming care home, that s close to your family and friends is really important. That s why we offer long and short stay aged care options in Oxford. What s more, you don t need our health insurance to stay with us. To discuss your elderly care options at your nearest Bupa care home, talk to us today: Call Look for Green Gates Nursing Home in the listings section. Calls from any line to 03 numbers are charged at no more than UK national rates and count towards any inclusive minutes from mobiles. Calls may be monitored and may be recorded for training purposes. Service User Bands OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs This provider list has been provided to Care Choices, the publisher of this guide, by the Care Quality Commission (Feb 2015). Advertisers are highlighted 45

46 Advertisement Winterbrook NURSING HOME Winterbrook is a home that provides nursing and social care for the elderly including those suffering from dementia. Our 41-bed home has recently been thoughtfully extended and refurbished throughout to excellent standards Situated between Reading and Oxford in the historic market town of Wallingford Set in extensive picturesque gardens Nursing, convalescent, care for chronically sick and terminally ill Offering short and long-term care and respite care 35 single rooms with en-suite and walk in showers and 3 double rooms Dedicated 24-hour care provided by Registered Nurses and NVQ trained Health Carers Promoting physical, emotional, social and spiritual well-being Daily activities and regular outings organised by our dedicated activity co-ordinator Vertical lift, with disability access and nurse call system Regular visits by hairdresser, chiropodist and optician Nutritious menus with special diets catered for Regular GP visits to assess residents medical needs Excellent relationship with local GP surgery and pharmacy Affiliated with Oxford Brookes University and training institutions for continuous professional development of staff To fully appreciate the benefits that Winterbrook and our dedicated staff can offer, please come and visit us Address: 18 Winterbrook, Wallingford, Oxon OX10 9EF Tel: [email protected]

47 Oxford care homes with nursing continued HOUSE 2 SLADE HOUSE Horspath Driftway, Headington, Oxford OX3 7JH Tel: LDA TRIANGLE, THE Old London Road, Wheatley, Oxon OX33 1YW Tel: OP HOWARD HOUSE PROJECT 190 Iffley Road, Oxford OX4 1SD Tel: AD IFFLEY RESIDENTIAL AND NURSING HOME Anne Greenwood Close, Iffley, Oxford OX4 4DN Tel: ISIS HOUSE CARE & RETIREMENT CENTRE (OSJCT) Cornwallis Road, Donnington OX4 3NH Tel: Advert page 40 YA ST LUKE S HOSPITAL - OXFORD 4 Latimer Road, Headington, Oxford OX3 7PF Tel: OP Christchurch Cathedral South Oxfordshire care homes AMBER HOUSE - DIDCOT Norreys Road, Didcot OX11 0AT Tel: MH AD BROOK HOUSE RESIDENTIAL CARE HOME 19 Ockley Brook, Didcot OX11 7DR Tel: PD LDA MH CHILTERNS END - OXFORDSHIRE (OSJCT) Greys Road, Henley-on-Thames RG9 1QR Tel: Advert page 40 CLEEVE LODGE 11 Elmhurst Road, Goring-on-Thames, Reading RG8 9BN Tel: DIMENSIONS 7 WYCHWOOD CLOSE Sonning Common, Reading RG4 9SN Tel: DIMENSIONS WOODVIEW 97 WANTAGE ROAD Didcot OX11 0AF Tel: DISABILITIES TRUST - 4 PAGES ORCHARD Sonning Common, Reading RG4 9LW Tel: LDA LDA LDA YA DISABILITIES TRUST - 22 WOODLANDS ROAD Sonning Common, Reading RG4 9TE Tel: LDA YA Service User Bands OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs This provider list has been provided to Care Choices, the publisher of this guide, by the Care Quality Commission (Feb 2015). Advertisers are highlighted 47

48 Advertisement INSPIRATIONAL CARE FOR THE ELDERLY A care home with a difference A modern purpose built home offering residential and nursing care located in the village of Burcot, Oxfordshire. The Close offers long-term care, short-stay convalescent and respite care in a beautiful location close to the market town of Abingdon and within close proximity to the city of Oxford. It is ideally set in three acres of beautiful landscaped gardens that roll down to the banks of the river Thames. Our multi million pound redevelopment now provides some of the best care home accommodation in the country. Extensive investment has transformed The Close into a bright, modern home offering three separate wings of purpose built accommodation coupled with excellent facilities. We are an individual home and not part of a large chain and believe our extensive experience and passion for caring for the elderly offers a unique environment, dedicated to each resident s individual needs. We pride ourselves on treating every resident individually and matching the care they require to their specific needs each resident s Care Plan is designed to build on your strengths and we constantly seek to improve on quality of life. There s always something happening at The Close whether it s a crossword morning with our Activities Co-ordinator, an outing to the local garden centre or maybe just the hairdresser or chiropodist coming in for their weekly appointments. All our residents are free to join in as much as they want; we believe in personal choice and you are always free to decide what you would like to do. To enquire about availability or to arrange a visit, please call: The Home Manager on

49 South Oxfordshire care homes continued EASTFIELD HOUSE CARE HOME Eastfield Lane, Whitchurch-on-Thames RG8 7EJ Tel: OP ORCHARD LODGE 36 Baskerville Road, Sonning Common, Reading RG4 9LS Tel: MH GRANGE, THE Grange Close, Goring, Reading RG8 9EA Tel: LYNDHURST RESIDENTIAL CARE HOME Lyndhurst Road, Goring-on-Thames RG8 9BL Tel: MAPLES, THE Tokers Green, Reading RG4 9EY Tel: ORCHARD HOUSE High Street, Harwell, Didcot OX11 0EX Tel: LDA YA OP PD MH SI YA SOTWELL HILL HOUSE Brightwell-cum-Sotwell, Wallingford OX10 0PS Tel: TOWER HOUSE Tower House, Reading Road, Shiplake, Henley-on-Thames RG9 3JN Tel: WOODLANDS 4 Gaskells End, Tokers Green, Reading RG4 9EW Tel: OP OP LDA MH South Oxfordshire care homes with nursing ABBEYCREST NURSING HOME Essex Way, Sonning Common, Reading RG4 9RG Tel: ACACIA LODGE Quebec Road, Henley-on-Thames RG9 1EY Tel: PD SI YA CLOSE CARE HOME, THE Abingdon Road, Burcot, Abingdon OX14 3DP Tel: Advert page 48 PD YA HEMPTON FIELD CARE HOME 36 Lower Icknield Way, Chinnor OX39 4EB Tel: HUNTERCOMBE HALL CARE HOME Huntercombe Place, Nuffield, Henley-on-Thames RG9 5SE Tel: JOHN MASEFIELD - CARE HOME WITH NURSING PHYSICAL DISABILITIES Burcot Brook, Lodge Burcot, Abingdon OX14 3DP Tel: PD YA LASHBROOK HOUSE Mill Road, Shiplake, Henley-on-Thames RG9 3LP Tel: LONGLANDS Pound Lane, Cassington, Oxon OX29 4BN Tel: MEADOWCROFT (OSJCT) 78 Queens Road, Thame OX9 3NQ Tel: Advert page 40 MEADOWS, THE (OSJCT) Britwell Road, Didcot OX11 7JN Tel: Advert page 40 OP Service User Bands OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs This provider list has been provided to Care Choices, the publisher of this guide, by the Care Quality Commission (Feb 2015). Advertisers are highlighted 49

50 Advertisement Auditcare Affordable Quality Care My mother receives excellent care: she is happy, her needs are met and the kindness and affection given to her from all the staff is exceptional. Ms. J. E. C. January 2015 Expert Dementia Care Palliative Care Person Centered Care Emergency Respite Day Care Elegant Rooms Ensuite Facilities Home Cooked Meals Range of Activities Competitive Fees Flexible & Immediate Respite Places Available Our 30 years of caring experience is about putting you first. We believe in affordable quality person centered care, so please call us to arrange a visit. You can also or find more information on our website. visit [email protected] Mon Choisy 128 Kennington Road Oxford OX1 5PE Kirlena House 18 Kennington Road Oxford OX1 5NZ With so many providers to choose from, where do you start? can help. developed by the publisher of this Directory search care providers quickly and easily search by postcode/town and care type Information on standards of care links to the latest inspection reports extra information, photos and direct website links for hundreds of providers request a brochure checklists to take with you when you visit Alternatively, call our friendly helpline team on to talk to someone directly. Richmond Letcombe Regis Care Home Richmond Letcombe Regis Retirement and Care Village is all about quality of life. Person-centred care services includes: Nursing & residential care Dementia care Respite & convalescent care 53 en-suite bedrooms (including one 2 bedroom apartment) Village facilities Restaurant, Bar & Café Bowling Green Wellness Spa & Gym Hair & Beauty Salon Landscaped gardens Full itinerary of events and activities Richmond Letcombe Regis, South Street, Letcombe Regis, Oxfordshire OX12 9RG 50

51 South Oxfordshire care homes with nursing continued MEYLAN HOUSE 136 Loyd Road, Didcot, OX11 8JR Tel: LDA YA WATLINGTON AND DISTRICT CARE HOME Hill Road, Watlington OX49 5AE Tel: PD MH SI OLD VICARAGE RESIDENTIAL - NURSING AND DEMENTIA CARE HOME, THE Moulsford, Wallingford OX10 9JB Tel: RUSH COURT Shillingford Road, Wallingford OX10 8LL Tel: OP WESTGATE HOUSE (OSJCT) Millington Road, Wallingford OX10 8FE Tel: Advert page 40 WINTERBROOK NURSING HOME 18 Winterbrook, Cholsey, Wallingford OX10 9EF Tel: Advert page 46 OP PD SI Vale of White Horse care homes HAVEN, THE Radley Road, Abingdon OX14 3PP Tel: HF TRUST - MILTON HEIGHTS Potash Lane, Milton Heights, Abingdon OX14 4DR Tel: LDA LDA LEAFIELD RESIDENTIAL CARE HOME 32a Springfield Drive, Abingdon OX14 1JF Tel: PD LDA MH SI YA MON CHOISY 128 Kennington Road, Kennington, Oxford OX1 5PE Tel: Advert page 50 PD SI HF TRUST - NO 3 & 4A MILTON HEIGHTS Potash Lane, Milton Heights, Abingdon OX14 4DR Tel: OP LDA YA OLD STATION HOUSE (OSJCT) Old Station Yard, Abingdon OX14 3US Tel: Advert page 40 IRIS HAYTER HOUSE 43 Sandford Road, Littlemore, Oxford OX4 4XL Tel: OP MH YA KIRLENA HOUSE 18 Kennington Road, Kennington, Oxford OX1 5NZ Tel: Advert page 50 PD SI KNOWL, THE 52 Stert Street, Abingdon OX14 3JU Tel: MH Abingdon Service User Bands OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs This provider list has been provided to Care Choices, the publisher of this guide, by the Care Quality Commission (Feb 2015). Advertisers are highlighted 51

52 Advertisement Abbeyfield Oxenford House Residential Care for the Elderly As a member of The Abbeyfield Society we provide a friendly purpose built home for our 25 residents in the picturesque village of Cumnor, 4 miles from Oxford City. Oxenford House offers its residents: 24 hour care from experienced & well trained staff Single bedded rooms, some with en-suite Visiting doctors, physiotherapist, aromatherapist, optician, hairdresser, chiropodist & local clergy Daily activities & entertainment programme, including outings & pastimes A wide choice of freshly prepared meals which are all home cooked by our chef Long/short term, convalescence, holiday stays & day care all to give families a well-earned rest The choice is all yours. For more information or to arrange an informal visit, feel free to contact us: Tel: Fax: [email protected] Website: Facebook page: Abbeyfield Oxenford Society Ltd The Glebe, Cumnor, Oxford OX2 9RL General Manager: Paulene Shaw WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN T AGREE? VISIT THE NEW CARE SELECT WEBSITE WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM ARE DOESN T THE AGREE? CARE OPTIONS? VISIT HOW THE WILL NEW CARE I SELECT KNOW WEBSITE WHICH TO CHOOSE? WHAT IF MUM THE DOESN T CARE OPTIONS? AGREE? HOW WHAT WILL ARE I THE KNOW CARE WHICH OPTIONS? TO CHOOSE? HOW WHAT WILL IF MUM KNOW DOESN T WHICH AGREE? TO CHOOSE? WHAT IF MUM DOESN T AGREE? VISIT THE NEW CARE SELECT WEBSITE CALL CARE SELECT FOR MORE INFORMATION: VISIT THE NEW CARE SELECT WEBSITE VISIT THE NEW CARE SELECT WEBSITE CALL CARE SELECT FOR MORE INFORMATION:

53 Vale of White Horse care homes continued OXENFORD HOUSE The Glebe, Cumnor, Oxford OX2 9RL Tel: Advert page 52 PD MH SI PILGRIM HOMES - FRAMLAND Naldertown, Wantage OX12 9DL Tel: LDA POPLARS, THE Drayton Road, Abingdon OX14 5HY Tel: LDA STIRLINGS (OSJCT) Garston Lane, Wantage OX12 7AX Tel: Advert page 40 UNITED RESPONSE - 61 ADKIN WAY Wantage OX12 9HN Tel: LDA St Helen s Vale of White Horse care homes with nursing ABINGDON COURT CARE HOME Marcham Road, Abingdon OX14 1AD Tel: Advert page 52 GRANGE CARE CENTRE, THE 25 Church Green, Stanford in The Vale, Faringdon SN7 8HU Tel: OP PD BRIDGE HOUSE Thames View, Abingdon OX14 3UJ Tel: Advert page 56 PD OAKEN HOLT NURSING AND RESIDENTIAL HOME Eynsham Road, Farmoor, Oxford OX2 9NL Tel: COXWELL HALL AND MEWS NURSING HOME Fernham Road, Faringdon SN7 7LB Tel: PD SI OXFORD BEAUMONT Bayworth Lane, Bayworth Corner, Boars Hill, Oxford OX1 5DF Tel: Advert page 44 OP FERENDUNE COURT Ash Close, Faringdon, Oxford SN7 8ER Tel: RICHMOND VILLAGE LETCOMBE REGIS South Street, Letcombe Regis OX12 9JY Tel: Advert page 50 Service User Bands OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs This provider list has been provided to Care Choices, the publisher of this guide, by the Care Quality Commission (Feb 2015). Advertisers are highlighted 53

54 Advertisement 54

55 Vale of White Horse care homes with nursing continued SHRUBLANDS Faringdon Road, Cumnor, Oxford OX2 9QY Tel: PD WANTAGE NURSING HOME Garston Lane, Wantage OX12 7AR Tel: PD MH SI ST KATHARINE S HOUSE Ormond Road, Wantage OX12 8EA Tel: OP STOWFORD HOUSE CARE HOME Faringdon Road, Shippon, Abingdon OX13 6LN Tel: PD SI VALE HOUSE Sandford Road, Littlemore, Oxford OX4 4XL Tel: YA King Alfred of Wantage West Oxfordshire care homes BARTLETT CLOSE 1 Bartlett Close, Witney OX28 6FD Tel: LDA JASMINE HOUSE 7 Pensclose, Witney OX28 2EG Tel: OP BEECH HAVEN 77 Burford Road, Chipping Norton OX7 5EE Tel: MADLEY PARK HOUSE (OSJCT) Madley Way, Witney OX28 1AT Tel: Advert page 40 CHERVIL COTTAGE RESIDENTIAL HOME Brighthampton, Witney OX29 7QW Tel: OP NEWLAND HOUSE 50 Newland, Witney OX28 3JG Tel: OP ENSTONE HOUSE Cox Lane, Chipping Norton OX7 4LF Tel: ROSEBANK CARE HOME High Street, Bampton OX18 2JR Tel: Advert page 54 HAWTHORNS 2 Bushey Ground, Minster Lovell OX29 0SW Tel: LDA SHORT TERM BREAKS - APRIL COTTAGE Ducklington Lane, Witney OX28 4TJ Tel: D LDA MH SI HENRY CORNISH CARE CENTRE (OSJCT) Rockhill Farm Court, Chipping Norton OX7 5AU Tel: Advert page 40 PD SI SPENCER COURT (OSJCT) Union Street, Woodstock OX20 1JG Tel: Advert page 40 Service User Bands OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs This provider list has been provided to Care Choices, the publisher of this guide, by the Care Quality Commission (Feb 2015). Advertisers are highlighted 55

56 Advertisement Exceptional Care. Exceptional Luxury. Exceptional Value. Bridge House Care Home is an exquisite and uniquely-styled care home in the heart of Abingdon-Upon-Thames in Oxfordshire, providing high quality residential, nursing and dementia care in a luxurious but homely environment. Care focused on individual needs Experienced and highly trained nursing and care team Complimentary membership to the Riverly Club spa, hairdressing salon, bistro, fitness suite, cinema Support for all the family Full programme of activities and events Contact us today on to see what life is like at Bridge House. Thames View, Abingdon, Oxfordshire, OX14 3UJ

57 West Oxfordshire care homes with nursing BEECH COURT NURSING HOME 37 Newland Street, Eynsham, Witney OX29 4LB Tel: PD SI MEADOW VIEW NURSING HOME 48 Rack End, Standlake OX29 7SB Tel: Advert page 58 BEECH HAVEN 77 Burford Road, Chipping Norton OX7 5EE Tel: CEDAR COURT CARE HOME 60 Moorland Road, Witney OX28 6LG Tel: Advert below COTSWOLD, THE Woodside Drive, Bradwell Village, Burford OX18 4XA Tel: FREELAND HOUSE NURSING HOME Wroslyn Road, Freeland, Witney OX29 8AH Tel: PD YA HENRY CORNISH CARE CENTRE (OSJCT) Rockhill Farm Court, Chipping Norton OX7 5AU Tel: Advert page 40 PD SI HOMESTEAD, THE 24 Flax Crescent, Carterton OX18 1NA Tel: LANGSTON, THE Station Road, Kingham, Chipping Norton OX7 6UP Tel: OP OP OP PD MERRYFIELD HOUSE NURSING HOME 33 New Yatt Road, Witney OX28 1NX Tel: PD LDA SI MIDDLETOWN GRANGE Middletown, Hailey, Witney OX29 9UB Tel: Advert page 44 MILL HOUSE Bridge Street, Witney OX28 1HY Tel: OLD PREBENDAL HOUSE, THE Station Road, Shipton-under-Wychwood, Chipping Norton OX7 6BQ Tel: RAMPING CAT NURSING HOME White Hill, Burford OX18 4EX Tel: TALL TREES Burford Road, Shipton Under Wychwood, Chipping Norton OX7 6DB Tel: LDA OP OP PD SI PD MH SI YA Advertisement Cedar Court Care Home Cedar Court design is modern and spacious with a lot of natural light. It is a Registered Home for Older People with Nursing and Dementia Care Needs. It is registered with the Care Quality Commission and is within easy reach of local shops, and major road routes such as the A40 to Oxford and London. 60 Moorland Road, Witney, Oxfordshire OX28 6LG t: [email protected] Service User Bands OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs This provider list has been provided to Care Choices, the publisher of this guide, by the Care Quality Commission (Feb 2015). Advertisers are highlighted 57

58 Meadow View NURSING HOME For the extra care you deserve Set in four acres of beautiful grounds and backing on to open countryside. Meadow View Nursing Home is situated in the peaceful village of Standlake, about four and a half miles from Witney in Oxfordshire. Our aim is to help residents achieve and maintain their maximum potential - physically, psychologically, socially and spiritually throughout their stay. Meadow View Nursing Home aims to provide its service users with a secure, relaxed, and homely environment in which their care, well-being and comfort is of prime importance. Our extensive services include: Long term, convalescence care & holiday stay Well trained, refined and friendly caring staff Single, shared & en-suite facilities Excellent home cooking Open visiting hours Extensive activities & outings programme Visiting GP, chiropodist & hairdressing Occupational therapy We have an excellent reputation for providing friendly, professional 24 hour nursing care For more information or to arrange a visit please contact us on (01865) or visit our website at 48 Rack End, Standlake, Oxon OX29 7SB

59 Notes 59

60 Index Advertisers are in bold Support and care at home providers 1 to 1 Care 23 A A G Palmer House 23 Acquire Care Ltd 23 Allied Healthcare - Oxford 23 Amber Healthcare 23 Autumn Years Care 23 B Bailey Care Services 23 Barnardo s Sycamore Resource Centre 23 Bluebelles Limited 23 Bluebird Care (Cherwell) 23 Bluebird Care (Oxford) 23 Bluebird Care (South Oxfordshire) 23 Brownbill Associates Limited 23 C Care Bureau Ltd, The 23 Care Compassion and Conversation Ltd 23 Care Outlook (Oxford) 23 Care with Care 23 Care2Care 23 Caremark (Oxford) 23 Caremark (West Oxfordshire & Cherwell) 23 Caretree Limited 23 Caring Company, The (Oxon) 23 Cedarwood Care 23 Centurion House 23 Charterville Care at Home Limited 25 Cherry Care Services Ltd 25 Cherwell Care Services Limited 25 Chiltern Centre, The 25 Civicare Oxford Ltd 25 Community Voice Ltd Oxfordshire Domiciliary Support) 25 Countywide Caring Ltd - Domiciliary Care Office 25 Crossroads Care (Oxford) 25 D Dashwood 25 Day and Nightcare Assistance 25 Day and Nightcare Assistance (HO) 25 Day and Nightcare Live-in Care Ltd 25 Didcot Self Directed Support Service 25 E Earlmont House 25 Elite Care Agency 25 F Flexicare (Oxford and Abingdon) 25 G Gemini Exclusive Care Ltd - Rowood House 25 Golden Services 25 Goldsmith Personnel Limited (Oxfordshire) 25 Greigcare Limited 25 H Henley Care Limited 25 HF Trust - North Oxfordshire DCA 25 HF Trust - Oxon Vale DCA 25 HF Trust - South Oxfordshire & Berks DCA 25 Home Helpers Care Limited 27 Home Instead Senior Care (Oxford) 27 Home Instead Senior Care Swindon 27 Home With You Limited 27 Homecomforts 27 Housing & Care 21 - Erdington House 27 Housing & Care 21 - Stanbridge House 27 Housing & Care 21 - Windmill Place 27 I Isis Court (OSJCT) 27 L Laurel Leaf Support Limited 27 Laurel Tree Care Ltd 27 Life Path Trust Limited 27 Lifecarers Banbury at Bright Yellow Group 27 Lifecarers Witney at Bright Yellow Group 27 M MacIntyre Central England Support 27 Mary Knowles Homecare Partnership, The 27 Mears Care - Oxford 27 MiHomecare Carterton 27 Moorlands Daytime Support 27 Mumby s Homecare Support Limited 27 My Carer 27 N Nationwide Care Services Ltd (Oxford) 27 North Cherwell Supported Living Scheme 27 Nurse Plus & Carer Plus UK Ltd 27 O Oasis Private Care Limited 29 Olive Tree Services 29 Orchard Meadows (OSJCT) 29 Oxford Aunts 29 Oxford Beaumont DCA 29 Oxford Domiciliary Care 29 Oxford Health NHS Foundation Trust - HQ 29 Oxford House 29 Oxford Private Care 29 Oxford Supported Living Scheme (The Camden Society) 29 Oxfordshire Children - Young People & Families 29 Oxon Help at Home 29 P Paterson Health and Social Care 29 Pechiv Care Services 29 PLL Care Services 29 Premier Personal Care Limited 29 Principal Medical Limited Registered Office 29 Q Quality + Care Solutions Limited 29 R Radis Community Care (Oxford) 29 Real Life Options 29 Richmond Village Letcombe Regis DCA 29 Risborough Carers Ltd 29 Royal Mencap Society - Oxford Domiciliary Care 31 S Sarah s Carers LLP 31 Sevacare - Banbury 31 Shotover View 31 Slade House (Social Care Oxon City and South DCA) 31 Slade House (Social Care Oxon West and North DCA) 31 Style Acre 31 SureCare Oxfordshire 31 V Viking House Short Breaks Service (Midlands Region) 31 VJ Carers Limited 31 W West Oxfordshire Supported Living 31 Westminster Homecare Limited (Oxford) 31 60

61 Advertisers are in bold Care homes / care homes with nursing A Abbeycrest Nursing Home 49 Abingdon Court Care Home 53 Acacia Lodge 49 Agnes Court - Care Home with Nursing Physical Disabilities 43 Albany Care Home, The 45 Amber House - Didcot 47 B Banbury Heights Nursing Home 43 Bartlett Close 55 Bayberry Clinic 41 Beech Court Nursing Home 57 Beech Haven 55, 57 Bridge House 53 Brookfield 45 Brook House Residential Care Home 47 C Cedar Court Care Home 57 Chervil Cottage Residential Home 55 Cherwood House Care Centre 41, 43 Chilterns End - Oxfordshire (OSJCT) 47 Cleeve Lodge 47 Close Care Home, The 49 Cotswold, The 57 Coxwell Hall and Mews Nursing Home 53 D Dimensions 7 Wychwood Close 47 Dimensions Woodview 97 Wantage Road 47 Disabilities Trust - 4 Pages Orchard 47 Disabilities Trust - 22 Woodlands Road 47 E Eastfield House Care Home 49 Eden House Residential Home I 43 Eden House Residential Home III 43 Enstone House 55 F Fairfield Residential Home 43 Fairholme House 41 Featherton House 41 Ferendune Court 53 Fewcott House Nursing Home 43 Freeland House Nursing Home 57 G Glebefields Care Home 43 Glebe House (OSJCT) 41 Godswell Park 43 Gosford House 41 Grange Care Centre, The 53 Grange, The 49 Green Gates Nursing Home 45 Green Pastures Christian Nursing Home 43 H Haven, The 51 Hawthorns 55 Headington Care Home, The 45 Heathfield House Nursing Home 43 Hempton Field Care Home 49 Henry Cornish Care Centre (OSJCT) 55, 57 HF Trust - Milton Heights 51 HF Trust - No 3 & 4a Milton Heights 51 Holt Farm Care Limited 41 Homestead, The 57 House 2 Slade House 47 Howard House Project 47 Huntercombe Hall Care Home 49 I Iffley Residential and Nursing Home 47 Iris Hayter House 51 Isis House Care & Retirement Centre (OSJCT) 47 Islip Road, J Jasmine House 55 John Masefield - Care Home with Nursing Physical Disabilities 49 Julie Richardson Nursing Home, the 43 K Kirlena House 51 Knowl, The 51 L Lady Nuffield Home, The 43 Lake House (OSJCT) 41 Langford View (OSJCT) 43 Langston, The 57 Larkrise Care Centre (OSJCT) 43 Lashbrook House 49 Leafield Residential Care Home 51 Ley Community Drug Services 41 Longlands 49 Longlands (OSJCT) 43 Lyndhurst Residential Care Home 49 M Madley Park House (OSJCT) 55 Manor House Nursing Home 43 Maples, The 49 Marston Court (OSJCT) 45 Meadowcroft (OSJCT) 49 Meadows, The (OSJCT) 49 Meadow View Nursing Home 57 Merryfield House Nursing Home 57 Meylan House 51 Middletown Grange 57 Mill House 57 Mon Choisy 51 N Newland House 55 O Oaken Holt Nursing and Residential Home 53 Old Prebendal House, The 57 Old Station House (OSJCT) 51 Old Vicarage Residential - Nursing and Dementia Care Home, The 51 61

62 Index continued Advertisers are in bold Care homes / care homes with nursing continued Orchard House 49 Orchard Lodge 49 Oxenford House 53 Oxford Beaumont 53 Oxford Respite Service 45 P Piggy Lane, 4 41 Pilgrim Homes - Framland 53 Poplars, The 53 R Ramping Cat Nursing Home 57 Richmond Village Letcombe Regis 53 Ridings, The 41 Rosebank Care Home 55 Rush Court 51 S Short Term Breaks - 69 Neithrop Avenue 41 Short Term Breaks - April Cottage 55 Shrublands 55 Sotwell Hill House 49 Southerndown 43 Spencer Court (OSJCT) 55 St Andrew s Residential Care Home Limited 45 St Anne s Residential Care Home 41 Stewart House Care Home 41 Stirlings (OSJCT) 53 St John s Home 45 St Katharine s House 55 St Luke s Hospital - Oxford 47 Stowford House Care Home 55 T Tall Trees 57 Tower House 49 Townsend House (OSJCT) 45 Triangle, The 47 U United Response - 61 Adkin Way 53 V Vale House 55 W Wantage Nursing Home 55 Wardington House Nursing Home 43 Watlington and District Care Home 51 Westgate House (OSJCT) 51 Winterbrook Nursing Home 51 Woodlands 49 Y Yarnton Residential and Nursing Home 43 Other advertisers Bupa 45 Care Choices Website 26, 50 Care Select 52 DoCare 24 Freedom Care Services 28 GreenSquare 26 Helping Hands Advert inside front cover Link Homecare 22 My Care My Home 30 Promedica24 28 Protection & Investment Ltd Advert inside back cover Rojene Live-in Care 28 Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the indices. Care Choices Limited does not endorse or support any particular institution included in the Directory Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Choices is a trademark of Care Choices Limited. ISBN Printed in England. Ref. No: 4001/Oxfordshire2/0615. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This publication is available free of charge from Oxfordshire City Council. Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: Publisher: Robert Chamberlain. Director of Sales: David Werthmann. Head of Editorial: Emma Morriss. Editor: Angharad Jenkins. Assistant Editor: Emma Cooper. Regional Team Manager: Russell Marsh. National Sales Manager: Paul Leahy. Senior Sales Executives: Elaine Green, Debbie Feetham. Sales Executives: Steve Howett, Rachel Joseph, Vanessa Ryder. Director of Creative Operations: Lisa Werthmann. Assistant Production Manager: Jamie Harvey. DGN: 00005/1/v2 Designer: Holly Cornell. Creative Artworkers: Gemma Cook, Kathryn Regan. Published 06/15 Distribution: David Mulry. Photograph credits: Oxfordshire County Council. Review 06/16 62

63 With prudent planning care fees do not need to be a problem We look to provide you with: A guaranteed income for life The ability to live in the home of your choice No fear that your money will run out The provision for rising care costs Peace of mind for you and your family Please call or to speak to our specialist advisor Daniel Kasaska or visit our website for more information. If you prefer you can [email protected], or simply cut out and return the attached coupon. Return to: Protection & Investment Ltd Index House, St Georges Lane, Ascot, Berkshire SL5 7ET Authorised and Regulated by the Financial Conduct Authority Master Practitioner of Symponia and accredited member of the Society of Later Life Advisers (SOLLA)

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