Maryland State Department of Education and The Johns Hopkins University Center for Technology in Education

Transcription

1 Maryland State Department of Education and The Johns Hopkins University Center for Technology in Education Maryland Model for School Readiness (MMSR Online) Kindergarten Assessment Users Guide March 2010

2 Table of Contents Pages Getting Started... 4 Logging In...4 Navigation...4 Student Interface... 6 Students...6 Search for a Student in System...7 Students List...7 Developmental Checklist... 8 MMSR Checklists...8 Enter WSS Information into Checklist...8 Print Checklist...10 Understand Checklist...10 Submit Checklist...11 Remove/Delete Checklist...13 Student Information Enrollment Information...14 Manage Teachers & Students and Assign Classes...14 Reports Run Reports...15 Report Descriptions...15 Indicators By Students Report...15 Student Profile Reports...16 Student Detail Reports...16 ClassList by Selected Indicators...17 Class Readiness Summary...17 Status Report...18 Admin Interface User Level...19 County-Level...19 School-Level...19 Teacher-Level...19 User Access Rights...19 Admin Rights...19 School-wide Rights...19 List of Users...20 Remove/Delete Users...21 Add or Edit Users...21 Search for Student in System...23 Add a Student...24 Add a Class...25 Assign Teacher(s) to a Class...26 Johns Hopkins University Center for Technology in Education and Maryland State Department of Education 2009 DRAFTPage 2 of 33

3 Assign Students to a Teacher's Class...27 Edit Data in Enrollment and Demographic Information Sections...28 Associate Student with Class...29 Extract/Export Data...30 Upload Data...31 Technical Support Technical Support for MMSR Online Application...33 Technical Support for MMSR Data-Collection or WSS Process...33 Johns Hopkins University Center for Technology in Education and Maryland State Department of Education 2009 DRAFTPage 3 of 33

4 GETTING STARTED: Logging In Note: If you don't have a username, ask your school or county-based administrator to generate one for you. If your username and/or password is lost or forgotten, see your school or county-based administrator. 1. Go to 2. Enter your assigned login name and password. The password is case sensitive. To complete the login process, click on the Login button or press Enter. Navigation 1. Opening Screen - After logging into MMSR Online, a Welcome screen will appear. Click on the Students link to add/edit Student information as described on page 6. An additional Admin link may be available to County and School-Level users. Johns Hopkins University Center for Technology in Education and Maryland State Department of Education 2009 DRAFTPage 4 of 33

5 Johns Hopkins University Center for Technology in Education and Maryland State Department of Education 2009 DRAFTPage 5 of 33

6 STUDENT INTERFACE: Students 1. Click on the Student link to see a screen with the following link options: A. Students List This link allows a user to view his/her class list. B. Search (for a Student) This link allows a user to locate a student who already exists in the System and then to edit or complete a MMSR checklist for the student. Note: Students can only be added to MMSR Online and associated with classes by a County and/or School-Level user. View Students List 1. Click on the Students List Link on the left Navigation Bar. 2. Select the appropriate class from the drop-down list. 3. The screen will refresh and the list of students in that class will appear. All classes assigned to the teacher who is logged in will appear in this dropdown list. Johns Hopkins University Center for Technology in Education and Maryland State Department of Education 2009 DRAFTPage 6 of 33

7 Search for a Student in System 1. Click on the Search link on the left Navigation Bar. This search checks the MMSR Database to see if the student's information already exists in the System. Type the student's information - either complete the Local Student ID Number or any of the Student Information fields. Click on the Search button. 2. If the student is not found in the MMSR Database, ask a County-Level User to add the student to this database. After the student is listed, click on the student's name to link to his/her MMSR Checklist and View/Edit Demographic and other student information. Students List 1. Teacher-Level users will see a list of all students to whom he/she is assigned. In the screenprint shown below, the teacher has 5 students on her class. The teacher can easily navigate to MMSR Checklist by clicking on the appropriate student's name. Click on the student's name to add or view his/her MMSR Checklist. 2. Students are added to a teacher's Student List by following the directions listed on page 14. Only a user with County or School-Level user access can add a student to the teacher's Student List/caseload. Note: Teachers and School-Level users cannot add students to the MMSR Online. Only users with County-level rights can add a student to this System. Johns Hopkins University Center for Technology in Education and Maryland State Department of Education 2009 DRAFTPage 7 of 33

8 DEVELOPMENTAL CHECKLIST: MMSR Checklists 1. After locating the student in MMSR Online, click on the link for the appropriate student's name and then click on MMSR Checklist. 2. Checklist(s) for available Testing Window(s) will appear. Note: A Testing Window is the time period for which a Teacher can enter the MMSR Checklist scores into the MMSR Online Application. Counties can have 2 Testing Windows usually one if the Fall; one in the Spring. The Fall Testing Window is to collect the Kindergarten Readiness MMSR data. 3. Click on the link for the Checklist that is listed. For example, click on "Fall 2009 Administration" for the screenprint/example above. 4. The Checklist will appear. Enter WSS Information into Checklist 1. Follow the steps in the previous section (the MMSR Checklists Section) to locate the appropriate student and to start a MMSR Checklist. Johns Hopkins University Center for Technology in Education and Maryland State Department of Education 2009 DRAFTPage 8 of 33

9 2. Notice that the indicators on the checklist for the Personal and Social Development Domain are displayed. 3. The Kindergarten Exemplars for this domain are listed at the top of the page. 4. Complete the checklist by clicking on the appropriate radio buttons below the P, I, or N at the top right side of the screen. A. is Proficient = student can reliably demonstrate indicator B. is In Process = student demonstrates indicator intermittently. C. is Not Yet = student cannot demonstrate indicator. 5. Use the Apply-All buttons to have the System automatically complete all indicators in this Domain with that rating. For example, click on the "P" button ( ) to fill in Proficient scores for all indicators in the current Domain/Screen. Then make any necessary changes to any indicators in this Domain/Screen by clicking on the appropriate radio button. 6. Important: Click on the Save button at the bottom of the screen for each Domain. 7. A confirmation message will appear at the bottom of the screen. 8. Continue completing the student's checklist by clicking on each Domain on the left Navigation Bar. Click on each Domain (II. Language through VII. Physical Development and Health) and record a rating for each Indicator. For each Domain, click on the Save button at the bottom of each screen. Every indicator must be marked in order to submit the checklist for state reporting. Johns Hopkins University Center for Technology in Education and Maryland State Department of Education 2009 DRAFTPage 9 of 33

10 Print Checklist 1. Print the checklist as a final review for accuracy before attempting to submit a checklist. 2. Click on the Print Checklist link on the left Navigation Bar. 3. The student's checklist will appear in a new window. 4. Turn off the Header/Footer on your Browser (possibly under File, Page Setup), if necessary. Read the Printing Suggestions on the report. 5. Go to File, Print. 6. Close the Print window/screen to return to the MMSR Online Application. Understand Checklist 1. A composite score and score for each domain has been calculated. 2. Readiness Levels are included for of the seven domains and the Composite Score. Johns Hopkins University Center for Technology in Education and Maryland State Department of Education 2009 DRAFTPage 10 of 33

11 Readiness Levels Scoring Ratings: The Score Ratings of Full, Approaching and Developing Readiness are calculated by the MMSR Online Application. The sum is calculated for the four indicator values from six of the Domains and the six indicators values from Language and Literacy. Each of the scores at the indicator level was given the following values: Proficient = 3 In Process = 2 Needs Development = 1 Then the sums were divided into the 3 readiness levels. For Language and Literacy (with 6 indicators): Full Readiness = sums of 18, 17, 16 and 15 Approaching Readiness = sums of 14, 13, 12, 11 and 10 Developing Readiness = sums of 9, 8, 7 and 6 For the other Domains with 4 indicators each: Full Readiness = sums of 12, 11 and 10 Approaching Readiness = sums of 9, 8 and 7 Developing Readiness = sums of 6, 5 and 4 Readiness Levels Definitions: Full Readiness - Students consistently demonstrate skills, behaviors, and abilities needed to meet kindergarten expectations successfully. Approaching Readiness - Students inconsistently demonstrate skills, behaviors, and abilities needed to meet kindergarten expectations successfully and require targeted instructional support in specific domains or specific performance indicators. Developing Readiness - Students do not demonstrate skills, behaviors, and abilities needed to meet kindergarten expectations successfully and require considerable instructional support in several domains or many performance indicators. Submit Checklist 1. After scores for the indicators in all Domains/Screens have been marked, the assessment can be submitted. 2. Click on the Submit Checklist on the left Navigation Bar. 3. Click on the Submit Checklist button. 4. IF ratings for the indicators in all Domains/Screens have not been marked, an error message will appear stating that "the checklist cannot be submitted yet because not all indicators have been answered." Johns Hopkins University Center for Technology in Education and Maryland State Department of Education 2009 DRAFTPage 11 of 33

12 If this message appears, click on the Run Audit button. A list of missing indicators will appear. Then go back and click on each of the Domains to double-check that a rating is marked for each indicator. 5. If all indicators have been marked with a score, a window will appear to verify that the information is correct and valid. Click on the OK button. Once a checklist has been submitted only a Teacher-Level user can delete the checklist. Checklists can't be edited once they are submitted. 6. A confirmation screen will appear stating that "the checklist has been submitted." 7. Also, upon returning to the Developmental Checklist screen, the word "submitted" will appear next to the Checklist. Johns Hopkins University Center for Technology in Education and Maryland State Department of Education 2009 DRAFTPage 12 of 33

13 Remove/Delete Checklist 1. Once a Checklist has been submitted, the word "Remove" appears in red next to the submitted checklist for Teacher-Level users only. If the checklist has been submitted in error or has an indicator score that needs to be changed, the checklist will need to be removed/deleted and then to be recreated again. 2. Navigate to the student s submitted MMSR checklist page. 3. Click on the Remove link to delete the checklist. 4. A confirmation screen will appear stating that a brand new checklist will have to be submitted and that removal of checklists is closely monitored. Click on the OK button to confirm the deletion of this checklist. 5. The checklist is removed and a new one for the same Testing Window will now appear for the student. Johns Hopkins University Center for Technology in Education and Maryland State Department of Education 2009 DRAFTPage 13 of 33

14 STUDENT INFORMATION: Enrollment Information 1. Click on the Enrollment Information link to view student information. Only County-Level users who have Can Edit Demographic rights can edit student enrollment and demographic information. Teachers can view the enrollment data but cannot view the additional demographic information (such data on Spec Ed, Free/Reduced Lunch, Title 1, Head Start, etc.). Manage Teachers & Students and Assign Classes 1. Students are assigned to classes and appear in teachers class. Only County-Level and School-Level users with Manage Class rights can assign students and teachers to classes. 2. Ask a County or School-Level user to add/modify students, to add/modify teachers, and to assign teachers and students to classes. Johns Hopkins University Center for Technology in Education and Maryland State Department of Education 2009 DRAFTPage 14 of 33

15 REPORTS: Run Reports Reports are the same for all users except for the Status Report. The Status Report is only available to County and School-Level users. Follow these steps for every report: 1. Click on the Reports Tab at top of screen or the Reports link on Welcome Screen. 2. Select the link for the appropriate report. 3. Complete the query/filter screen. 4. Click on the Run Report button. (The Run Report button will appear after required query fields have been completed.) 5. The report will appear in a new window/tab. 6. Turn off the Header/Footer on your Browser (possibly under File>Print Preview), if necessary. Read the Printing Suggestion on the report. 7. Click on Print button in top right corner or Go to File, Print. 8. Click on Close Report button in top right corner. Report Descriptions: Indicators by Students Report: This report displays the students' scores for each indicator. Users select the appropriate indicator on the Filter/Query screen (as described in step 3 above). Composite scores for each domain and for entire assessment are listed. Johns Hopkins University Center for Technology in Education and Maryland State Department of Education 2009 DRAFTPage 15 of 33

16 Student Profile Reports: This report displays the students' ratings for each domain. Composite rating is listed in last column. Readiness Levels are included for of the seven domains and the Composite Score. Readiness Levels Definitions: Full Readiness - Students consistently demonstrate skills, behaviors, and abilities needed to meet kindergarten expectations successfully. Approaching Readiness - Students inconsistently demonstrate skills, behaviors, and abilities needed to meet kindergarten expectations successfully and require targeted instructional support in specific domains or specific performance indicators. Developing Readiness - Students do not demonstrate skills, behaviors, and abilities needed to meet kindergarten expectations successfully and require considerable instructional support in several domains or many performance indicators. Student Detail Reports: This report has the same layout as an individual student's printed checklist. This way more than one students checklist can be printed at the same time. School and County-Level Users can filter by school and class. Johns Hopkins University Center for Technology in Education and Maryland State Department of Education 2009 DRAFTPage 16 of 33

17 Class List by Selected Indicators: After selecting a particular indicator in the Filter/Query screen, students are listed under each score of Proficient, In Process, and Needs Development. Class Readiness Summary: This report displays an overall view for a particular class. It lists the percentage rate of Proficient, In Progress, and Needs Development for each domain. Johns Hopkins University Center for Technology in Education and Maryland State Department of Education 2009 DRAFTPage 17 of 33

18 Status Report: This report displays the status of checklist completion for a particular school/class. It lists each students status of whether checklists are Submitted, Not Submitted, or Removed. Expect to see the same student show up on the report more than once if he/she has a Removed checklist. Johns Hopkins University Center for Technology in Education and Maryland State Department of Education 2009 DRAFTPage 18 of 33

19 ADMIN INTERFACE: User Levels There are the following 3 levels of Users: A. County-Level - These users work at Central Office at the County level. They are employees who supervise or work with School Administrators and Teachers from the entire county. They have rights to view demographic and checklist data of any student in the county. B. School-Level - These users work in the schools. They are Administrators or Support Staff who are working within a particular school. They have rights to add and view demographic and checklist data of any student in their school. C. Teacher-Level - These users work in the Classroom. They are teachers who are working with students in one or more class. They have rights edit and submit checklists for students who are assigned to their class(es). Teachers can be assigned to more than one class. Teachers cannot add students to the System. User Access Rights In addition, users can be assigned different access rights as determined by their Local School System. For County Admin Level: The following 5 access rights are available: A. Admin rights County and School-Level users with Admin User Rights are able to view the Admin Interface, if there is a checkbox next to the "Is Admin User" field. Users will see the Admin tab at the top of the screen and on the main menu when first logging onto MMSR Online. Their other rights depend upon whether the other checkboxes that are marked. B. Can Add/Edit Users A County or School-Level user with Add/Edit Rights is able to add and edit users (at the same level or below his/her level of access) to the MMSR Online Database. C. Can Edit Demographics A County-Level user with Add Demographics Rights can add students to the system and edit student's enrollment and demographic information. Johns Hopkins University Center for Technology in Education and Maryland State Department of Education 2009 DRAFTPage 19 of 33

20 D. Can Upload Files A County-Level user with Can Upload Files Rights is able use upload enrollment, demographic, and/or entire checklist files to the system. E. Can Manage Class County or School-Level users with this right can add classes, can assign teachers to a class, and can add students to a class. F. Can Extract Data County Level-Users with this right can extract/upload data from the MMSR Online Database to their computer. Matrix of User Levels and User Access Rights The following table illustrates the combinations of user levels and access rights that are available in the MMSR Online. User Levels Is admin user Can Add/Edit Users User Access Rights Can Edit Can Demographics Upload Files Can Manage Class Can Extract Data County X X X X X X School X X X Teacher Able to edit/remove Checklists X List of Users This section allows Local School Systems to view, add, edit, and delete the MMSR Online users. This is a list of users that the logged-in user is allowed to view - based on his/her user level as described on page Click on the List of Users link on the left Navigation Bar. 2. Click on the All link to list all users that the currently logged-in-user has rights to edit. Click on a letter to view all users whose last name begins with that letter. 3. Notice that users can be deleted/removed from this system and that their information can be edited. Tip: If a user's access rights are not correct, another user with higher level access rights will have to change the rights of the incorrect user. Johns Hopkins University Center for Technology in Education and Maryland State Department of Education 2009 DRAFTPage 20 of 33

21 Remove/Delete Users This section allows users to remove/delete MMSR Online users from the System. 1. Click on the Remove link next to the appropriate user. 2. Click on OK button on the dialog box. The user will be deleted. Add or Edit Users This section allows users to add or edit information the MMSR users. These users would include Teachers, Principals, Assistant Principals, Counselors, Office Support Staff, County Supervisors, and more. 1. Click on the Add/Edit User link on the left Navigation Bar. 2. Complete the data carefully. The yellow fields are required. 3. There are 3 types of User Groups - County, School, and Teacher. Fewer User Groups Types may be available depending upon the user's access rights. Choose a level for this user. Refer to page 19 for more details about each User Group. Johns Hopkins University Center for Technology in Education and Maryland State Department of Education 2009 DRAFTPage 21 of 33

22 4. Specific rights can be given to each level of user. Select the appropriate group (Teacher, School, or County Level User) from User Group drop-down list. After selecting group, the screen will refresh and the correct rights will appear at the bottom of the screen. Refer to page 19 for more information about the descriptions of Rights. Click in the checkbox next to appropriate checkbox to give rights to the School or County Level user. Teachers are automatically given the right to edit/remove checklists, and they are not allowed to add/edit users or to manage classes. Marking the "Is Admin User" checkbox will make it so the Admin Tab appears at the top of the screen and on the main menu for School and County Users. For Teacher Level: For School Admin Level: For County Admin Level: 5. Click on the Save button after the screen has been completed. A list of users with last names beginning with the same last letter will appear. Johns Hopkins University Center for Technology in Education and Maryland State Department of Education 2009 DRAFTPage 22 of 33

23 Search for a Student in System Note: Administrators should check to see if the student already exists in the MMSR Database before adding him/her to the system. 1. After logging onto MMSR Online as a County Administrator, click on the Students link. 2. Click on the Search link on the left Navigation Bar. This search checks the MMSR Database to see if the student's information already exists in the System. Type the student's information - either complete the SAS ID number, the Local Student ID Number or any of the Student Information fields. Click on the Search button. 3. If the student is not found in the MMSR Database, add the student to this database as described on page 24. If the student is listed, click on the student's name to view his/her MMSR Checklist, to view/edit Demographic and other student information, and to assign the student to a teacher's class. Johns Hopkins University Center for Technology in Education and Maryland State Department of Education 2009 DRAFTPage 23 of 33

24 Add a Student Note: Teachers cannot add students to the MMSR Online Application. Only County- Level users with Can Edit Demographics rights can add a student to this System. 1. Click on Students tab at top of screen. - Click on the Add Student link on the left Navigation Bar. 2. Complete the form. Do not add a period after the middle initial. Don't type any punctuation such as apostrophes or dashes. Entering the Social Security Number is optional. 3. A MMSR Checklist screen for the new student will appear. Johns Hopkins University Center for Technology in Education and Maryland State Department of Education 2009 DRAFTPage 24 of 33

25 Add a Class Note: Students need to be assigned to a teacher's class before a teacher can add a student's Checklist information into System. Only School-Level or County-Level users with "Can Manage Class" Rights can add classes. 1. Click on Admin tab at top of screen. Click on the Manage Class on the left Navigation Bar. 2. Click on the Add New Class button at top right corner. 3. Type the teacher's information. Choose the correct Testing window Fall or Spring. If the data is being collected for the Kindergarten Readiness MMSR data, choose the Fall Testing Window. Click on the Save button. Note: A Testing Window is the time period for which a Teacher can enter the MMSR Checklist scores into the MMSR Online Application. Counties can have 2 Testing Windows usually one if the Fall; one in the Spring. The Fall Testing Window is to collect the Kindergarten Readiness MMSR data. 4. The Class List will appear. Once the class has been created, teachers can be associated with this class and students can be added to it. Johns Hopkins University Center for Technology in Education and Maryland State Department of Education 2009 DRAFTPage 25 of 33

26 Assign Teacher(s) to a Class Note: Teachers need to be added to the MMSR Online System as described on page 21 before they can be assigned to a class. Teachers can be associated with more than one class. Only School-Level or County-Level users with "Can Manage Class" Rights can assign teachers to classes. 1. Click on Admin tab at top of screen. Click on the Manage Class on the left Navigation Bar. 2. Click on the Teacher Link next to the correct class in a particular school. 3. A list of teachers associated with that school will appear in a new window. Click in the checkbox next to the appropriate teachers to be added to that class. 4. Click on the Add Selected Teachers button. 5. Click on OK button to confirm that the selected teachers should be added to the class. 6. The teacher's or teachers' name(s) will appear at the top of the window. Click on the X at the top right corner to close the window. Johns Hopkins University Center for Technology in Education and Maryland State Department of Education 2009 DRAFTPage 26 of 33

27 Assign Students to a Teacher's Class Note: Students need to be assigned to a teacher's class before a teacher can add a student's Checklist information into System. Only School-Level or County-Level users with "Can Manage Class" Rights can assign students to classes. 1. Click on Admin tab at top of screen. Click on the Manage Class on the left Navigation Bar. 2. Click on the Student Link next to the correct class in a particular school. 3. A list of students associated with that school will appear in a new window. Click in the checkbox next to the appropriate students to be added to that class. 4. Click on the Add Selected Students button. Johns Hopkins University Center for Technology in Education and Maryland State Department of Education 2009 DRAFTPage 27 of 33

28 Note: Once students in a school are assigned to a class during a certain Testing Window, the students names will not appear on another list for a different class. Students can be part of only one class per Testing Window. 5. Click on OK button to confirm that the selected students should be added to the class. 6. The student's or students' name(s) will appear at the top of the window. Click on the X at the top right corner to close the window. Edit Data in Enrollment and Demographic Information Sections Note: Only County-Level users with Can Edit Demo-graphics rights can revise a student's enrollment and demographic information. 1. Search for student for whom his/her information needs to be revised. After locating the student in MMSR Online, click on his/her name. Then click on View/Edit Enrollment Information link or the View/Edit Demographic Information link to view or revise student information. Only County-Level and School-Level users who have rights to edit student demographics can do so. Teachers can only view the Enrollment data. 2. Type the revised or additional information. Johns Hopkins University Center for Technology in Education and Maryland State Department of Education 2009 DRAFTPage 28 of 33

29 Enrollment Information Screen: Demographic Information Screen: 3. Click on the Save button for both screens (or either screen). 4. A Confirmation Screen will be displayed stating that "demographic information change has been saved successfully." Associate Student with Class Note: Only users with School-Level or County-Level rights who have rights to "Can Manage Class" can assign students to a class. 1. Search for specific student by following the steps on page Click on the Manage Class link on the Left Navigation Bar (on the Active Student Tab). Johns Hopkins University Center for Technology in Education and Maryland State Department of Education 2009 DRAFTPage 29 of 33

30 3. Click in the checkbox next to the appropriate class. 4. Click on the Add Selected Classes button. 5. Click on the Yes button to confirm that this student can be added to the class. Students can only be added to one class per Testing Window. If more than one class is marked, an error will appear. 6. The assigned class is listed at the top of the screen. Note: Teachers can be added (associated with) more than one class per Testing Window. Students can only be added to one class per Testing Window. There are 2 ways to assign a student with a class. One way is described on page 27 and the other is on page 29. If adding more than one student into the same class, follow directions on page 27. If adding one student to more than one class, follow the directions above on page 29. Extract/Export Data This section allows County-Level users with Can Extract Data rights to extract a flat file of enrollment, demographic, and checklist data. 1. Click on Admin Tab at top of screen. 2. Click on the Extract/Export link on the Left Navigation Bar. 3. Select a Testing Window from the drop-down list. Johns Hopkins University Center for Technology in Education and Maryland State Department of Education 2009 DRAFTPage 30 of 33

31 4. Select a School from the School drop-down list. 5. Click on Extract button. Upload Data Note: Only County-Level users who have "Can Upload Data" rights can upload. The Enrollment upload automatically places students into schools in a testing window. 1. Click on the Upload Data link on the Left Navigation Bar. 2. Select the Testing Window from the drop-down list. 3. Choose either "Enrollment, Demographic, or Enrollment, Demographic, & Checklist from the File Type drop-down list. A. Enrollment Enrollment is the information on the Enrollment Information screen, which includes data about the student's name, Social Security number, date of birth, race, gender, Local School ID, County and School. Uploading an Enrollment file automatically assigns students to schools and creates a draft checklist for the testing window chosen in the filter. B. Demographic Demographic is the information on the Demographic Information screen, which includes Special Ed service information, Free/Reduced Price Meals data, Student's previous education experiences, and other information. Johns Hopkins University Center for Technology in Education and Maryland State Department of Education 2009 DRAFTPage 31 of 33

32 C. Enrollment, Demographic, & Checklist This option would include all information on the Enrollment and Demographic screens and the MMSR Developmental Checklist information. 4. Click on the Browse button. 5. Search for the file. Select it and click on the OK button. 6. Click on the Upload button. 7. Follow the directions on the screen to complete this process. Johns Hopkins University Center for Technology in Education and Maryland State Department of Education 2009 DRAFTPage 32 of 33

33 TECHNICAL SUPPORT: Technical Support for MMSR Online Application Call your School-Designated Person first and then County-Designated Person, if you are experiencing technical problems with or have questions about the MMSR Online Application. 1. Before calling them, please reboot your computer and repeat the steps you were attempting to do. 2. Write down any error messages you receive. 3. Remember other programs that were open at the time the problem occurred. 4. Try to repeat your steps on another computer. Does it work on that computer? 5. Think about the computer specifications of the computer you are using. In other words, does the computer have a current Operating System such as Windows 2000 or Windows 2003/XP? Is it a Mac? 6. What type of connection do you have? Is it through the telephone line, cable, DSL, or LAN? Technical Support for MMSR Data-collection or WSS Process Call your Local Coordinator, if you are have questions about the Kindergarten or MMSR data-collection and/or WSS process. Johns Hopkins University Center for Technology in Education and Maryland State Department of Education 2009 DRAFTPage 33 of 33