AMBULANCE SERVICES PATIENT FOCUSED SUPPORT. THERE WHEN YOU NEED US.

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Hester Ferguson
8 years ago
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1 AMBULANCE SERVICES PATIENT FOCUSED SUPPORT. THERE WHEN YOU NEED US.

2 2 ST JOHN AMBULANCE AMBULANCE SERVICES EXPERT PROVIDERS OF AMBULANCE SERVICES St John Ambulance is a leading supplier of ambulance services in England, offering highly trained, dedicated and patient focused personnel using state of the art equipment and vehicles. Our emergency and non-emergency patient transport services are regularly commissioned by NHS trusts, private healthcare groups, local authorities, Clinical Commissioning Groups and in collaboration with the Emergency Services. We are renowned for our professionalism, expertise and ability to solve problems which is why our clients work with us time and time again. Working with the St John Ambulance operations team day to day has transformed the way we are able to work as a service. Dr Sue Broster Consultant Neonatologist Clinical Director Paediatric Critical Care Speciality Lead for the Acute Neonatal Transfer Service for the East of England. NATIONAL COVERAGE Our ambulance service is structured to mirror that of the NHS ambulance service regional footprint so we cover every part of England, no matter how remote. OVER 900 VEHICLES OPERATING 365 DAYS A YEAR Working from eight regional headquarters and multiple ambulance hubs across England, our operations team allocates resources to where they are needed most, regardless of regional borders. Operating 24 hours a day, 365 days a year, we provide a reliable and flexible service. We work with our clients to develop and tailor specialist ambulance services needed to deliver outstanding patient service and care. Ossett

3 4 ST JOHN AMBULANCE AMBULANCE SERVICES QUALITY VEHICLES AND SERVICES PROFESSIONALLY PERFORMING ALWAYS AND EFFICIENTLY At St John Ambulance we cater for all ambulance service transport requirements: CEN compliant ambulances Response cars for rapid deployment Transport specialist medical teams Four-wheel drive vehicles for all terrains Specialist vehicles including bariatric and neonatal ambulances One of the largest ambulance fleets across England. All our services are flexible and can be tailored to meet specific requirements. I have been very impressed with St John Ambulance s can do attitude and very effective performance. They are extremely professional and deliver over and above expectations. Chris Oliver Staffordshire Urgent Care Lead, South Staffordshire CCG. Our core services include: A&E discharge GP urgent Non-emergency patient transport Complex needs bariatric transfers Paediatric and neonatal services Repatriations land, sea and air Speciality services alcohol triage and falls services High dependency transfers Front line support Event cover.

4 6 ST JOHN AMBULANCE AMBULANCE SERVICES PROVIDING ONLY THE HIGHEST STANDARD OF CARE Having robust quality assurance processes in place are foremost in mind. We ensure every patient is made to feel safe, comfortable and is treated with the utmost respect and professionalism. Registered with and regulated by the Care Quality Commission, our focus is always on the needs of the patient and our highly trained customer and patient focussed crews have a reputation for the provision of safe, high quality care using a modern fleet of vehicles equipped to deliver a full range of services. The FIRST Falls service contributes to reducing unnecessary hospital admissions and enhances resource in the community. The teams including St John Ambulance are highly regarded by patients and professionals alike. North Derbyshire CCG PLUS WE RE NOT FOR PROFIT 150,000 people have downloaded our free first aid app. Visit sja.org.uk/app to download it to your smartphone or tablet. 250,000 free first aid guides were given to members of the public. 30,000 adults learnt first aid on our charitable courses. 95,300 children were directly taught first aid thanksto our work. Visit sja.org.uk 54% of participants in RISE, our peerto-peer education programme for young people not in employment, education or training, have used first aid within 12 months of learning it. 35,000 events attended by our volunteers during the last year. 1 Million hours given by our volunteers protecting the public at events across the country. 10,000 emergency 999 calls attended by our Community First Responders.

5 PATIENT FOCUSED SUPPORT. THERE WHEN YOU NEED US. For further information and bookings, contact us to be put in touch with your regional branch. St John Ambulance 2015 I Registered charity no /1 Calls cost 2p per minute plus your phone company s access charge. Call ambulance-services@sja.org.uk Visit sja.org.uk/ambulanceservices

A fresh start for the regulation of ambulance services. Working together to change how we regulate ambulance services

A fresh start for the regulation of ambulance services Working together to change how we regulate ambulance services The Care Quality Commission is the independent regulator of health and adult social