Executive Summary and Recommendations: National Audit of Learning Disabilities Feasibility Study

Transcription

1 Executive Summary and Recommendations: National Audit of Learning Disabilities Feasibility Study

2 Contents page Executive Summary 1 Rationale and potential impact of a future audit 2 Recommendations Standards for a national audit 6 Recruiting sites 7 Methods to extract and collect data 7 Disseminating local audit findings 8 References 10

3 Executive summary Background and aims Concerns have repeatedly been expressed about the quality of healthcare that people with learning disabilities receive in the NHS. Clinical audit can be an effective method for improving the quality of healthcare especially when existing standards are poor. This feasibility study for a national audit of learning disabilities examined the acceptability of data collection methods and the role that audit data could play in raising the standard of care provided. The audit team used these results to recommend how a future national audit should be conducted, including recommendations for standards, recruiting services, data collection methods, and helping services use audit data to improve the quality of care they provide. Participation and data received Primary care data were extracted for 794 people with learning disabilities from 12 primary care practices. In secondary care nine acute general hospitals and seven mental health services participated. 176 case notes were audited and each secondary care service provided information on systems used to flag people with learning disabilities, use of reasonable adjustments, liaison with specialist staff, and staff training. These data were supplemented with 614 staff and 141 service user and carer surveys. Feedback from stakeholders Commissioners, providers and service users who reviewed the study s findings supported investment in a future national audit of learning disabilities and saw potential to drive much needed change in this area. Feedback from study sites indicated that a national audit is feasible and valuable. Primary care sites highlighted their need for contextual information to help interpret the data. Some study sites shared ways they were using audit data to help improve their service. All secondary care study sites, and those primary care sites that received support to review their data, said that they would be willing to participate in a future audit of learning disabilities. Findings and recommendations Results of the study confirm that the quality of care for people with learning disabilities falls below recommended standards. Variation in practice across study sites suggests that it is possible to improve the quality of care people receive. Primary care standards in a national audit should address whether physical and mental health monitoring is adequate for people with learning disabilities. Based on stakeholder feedback, the audit should also collect information about interventions associated with these standards. Audit data should be reported to individual practices as well as at a commissioning level, to maximise engagement with quality improvement. A national audit of secondary care should include acute and mental health providers, as well as specialist learning disability services. Private providers commissioned for NHS patients should also be included within the audit s remit. Standards in secondary care should be centred on physical and mental health monitoring, staff training, reasonable adjustments and delivery of person-centred care. There should be a core set of standards applying to all types of service, and a subset developed to audit priority issues specific to each service. Experience measures for staff, carers, and service users are necessary. 1

4 Rationale and potential impact of a future audit This feasibility study aimed to answer two questions: (1) would a national clinical audit be able to generate reliable data about the quality of care provided by healthcare organisations to people with learning disabilities, and (2) is a national clinical audit an effective way of driving improvement within NHS organisations? The findings of this study and feedback collected from study sites and stakeholders indicate that the answer to both questions is yes. Need for an audit There are over 1.5 million people with a learning disability in the United Kingdom i. We know inequalities exist in the provision of healthcare to people with learning disabilities; numerous reports 3,4,8 have revealed a high level of unmet need. This has resulted in less effective treatment and in some instances to premature death 4. A poor overall level of care and variation in practice were found in the feasibility study. In primary care the low uptake of annual health checks mirrored the current national levels, there was unsatisfactory physical health monitoring and health promotion, and substandard recording of health action plans. Secondary care services were found to have difficulty identifying people with learning disabilities and making the reasonable adjustments that people needed. Learning disability was not included in mandatory training programmes and staff reported feeling out of their depth when caring for this patient group. Support from stakeholders Study sites For all trust boards to sit up and treat learning disabilities as a priority, we need a national audit to stare them in the face. Audit lead, secondary care study site. Primary care sites said that benchmarking information was useful as it allowed them to reflect on the data which lead to discussions about implementing quality improvement. Practices that had the data presented and discussed at a clinical meeting said they would be willing to take part in a national audit. Secondary care study sites commented that the workload for this audit was manageable and in line with other national audits. They were receptive to the audit findings and all sites said they would be willing to take part in a national audit. People with learning disabilities and carers This audit you re talking about is long, long overdue...what we re talking about here could have been said 10, 15, 20 years ago and the fact that your findings show so little change in all that time just demonstrates to me that we ve not been pushing it hard enough Carer of a person with a learning disability. i 2

5 Rationale and potential impact of a future audit The audit team consulted people with learning disabilities and carers, who agreed that the feasibility study was in line with their priorities and fully supported a national audit in this area. People with learning disabilities expressed frustration at being patronised and ignored by health professionals, and carers voiced their anger at having to constantly fight for adequate care. Other stakeholders I can t think of a more important national clinical audit in mental health that isn t already being done. We ve got one for psychological therapies, one for dementia and one for schizophrenia, so this absolutely is the top priority. Special Policy Lead and Lead for Mental Health, Care Quality Commission Overall, stakeholders recognised the usefulness of audit and how feedback to providers could be used for quality improvement. Stakeholders suggestions for improving the audit have informed the recommendations for a future audit. Impact of an audit Clinical audit offers providers the opportunity to evaluate their own practice against evidence -based standards, and encourages alignment with established best practice and national guidelines. Not only does clinical audit allow services to reflect on their compliance with best practice standards, it also allows them to compare their performance against other services. The value of this was confirmed by staff at participating study sites, who reported finding such benchmarking helpful. It s helpful to know how we are doing as a practice compared to others in our locality and certainly made us think about certain aspects of care we provide GP, primary care study site. The national average benchmark and findings give us enough evidence to see where we are in relation to others. If other hospitals are doing well it gives us leverage to say if that hospital has this, why don t we? - Audit lead from an acute hospital A national audit would need to complement existing or upcoming quality improvement initiatives in the learning disability field. The strength of using audit as a method for promoting quality improvement in tandem with such initiatives lies in its ability to generate widespread learning, while supporting individual services to prioritise areas for improvement specific to them. As clinical audit is cyclic, the focus is not just on quality improvement, but also sustaining that improvement over two or more rounds of audit. Providers would be able to evidence any improvement, and this is particularly illustrative when the views of clinicians, service users and carers are embedded in the clinical audit process. 3

6 Rationale and potential impact of a future audit Challenges Engaging primary care services Limited time and competing priorities are challenges that cut across all of primary care. Currently there is no obligation or financial incentive for primary care sites to participate in a national audit. This places it at a disadvantage against other national programmes. Despite this, once study sites were provided the right information in the right way, practices were keen to participate. Primary care services need to be engaged throughout an audit cycle; firstly to ensure they sign up and allow access and sharing of their data; and secondly to ensure they understand and use their data for ongoing quality improvement. Engagement at the practice and commissioning level would be crucial to ensure success as there exists different levers, motivations and opportunities at both levels. Identifying patients in secondary care services Many hospitals do not have a systematic way of flagging people with learning disabilities using the ir service 4,8 and only a minority of acute and mental health services in the feasibility study had an electronic flagging system. Without this, it is difficult to keep track of this patient group and monitor whether appropriate reasonable adjustments are being made across the care pathway. Each secondary care service was required to identify 15 eligible patients for case note audit. Some found this difficult because without a flagging system they had to rely on community teams, learning disability liaison nurses and ICD-10 coding to identify eligible patients. In the absence of an electronic flagging system, the bias of using specialist staff to identify patients would need to be considered. It may not provide a fair representation of people with learning disabilities using health services; however it would generate a bigger patient sample. Alignment with national priorities The feasibility study focussed on the mental and physical care of people with learning disabilities. This compliments the Mental Health Strategy for England 5, and the parity of esteem agenda 10. All providers of health services to people with learning disabilities should consider the relationship between physical and mental health by adopting a holistic approach to care. A future audit of learning disabilities should consider both physical and mental health irrespective of the care setting, as was the case in the feasibility study. 4

7 Rationale and potential impact of a future audit The NHS Mandate 7 highlights the key priorities of the NHS over the next two years. Efforts to provide more safe, effective and compassionate care for people with learning disabilities lie at the core of this proposal and would assist services in meeting several principles in the mandate including: preventing people from dying prematurely; enhancing quality of life for people with longterm conditions; protecting people from avoidable harm; and ensuring that people have a positive experience of care. NHS Wales aims to improve the experiences and outcomes of people with learning disabilities when they access general hospital services by encouraging better integration, information sharing and communication between general hospital and specialist services. NHS Wales 1000 Lives report 9 on improving hospital care for people with learning disabilities highlights the need to systematically identify people with learning disabilities, improve communication, and deliver person-centred care and better discharge planning as priority areas. The feasibility study also reflects the Care Quality Commission s Essentials Standards of Quality and Safety 2. This includes the importance of: (a) involving service users and carers in decisions about care and treatment, (b) delivering person-centred care, treatment and support, and (c) ensuring staff have the appropriate training and experience to deliver high quality care. Further development The audit team propose a national audit of learning disabilities be undertaken in primary and secondary care services. In secondary care this should include acute and mental health providers, and specialist learning disability services. This is because people with learning disabilities are at a higher risk of developing physical and mental health problems, compared to the general population ii. Private providers should also be considered for inclusion as otherwise the audit will overlook some services that have been known to provide poor care to NHS patients (e.g. Winterbourne View Hospital 6 ). Once an audit in these sectors is established, a future audit of learning disabilities should aspire to tracking patients through primary, secondary and community care. To ensure that care is person-centred and continuous, it is vital that service users receive an integrated approach. In primary care, lessons learnt from other primary care national audit models should be considered particularly their data collection and quality improvement methods. In particular, the pilot of the National clinical audit and quality improvement programme for chronic kidney disease in primary care. A national secondary care audit should consider using a prospective case note study design and its impact on the size of local case note samples. Doing so would generate a more up to date picture of the care provided and allow a more integrated approach with other health providers, such as primary care. ii 5

8 Recommendations The results of this study demonstrate that a future national audit is feasible and would generate information that commissioners and providers can use to drive improvements in the quality of primary and secondary care for people with learning disabilities. We have developed a series of recommendations for a future national audit of learning disabilities based on key learning from the study and feedback from participating study sites, patients and carers and other stakeholders. What we achieved in the feasibility study Standards for a national audit The feasibility study demonstrates that audit standards can be used to measure the quality of care provided to people with learning disabilities in primary and secondary care settings. A total of 28 criteria were developed for primary care using a consensus process. A total of 21 standards were developed for secondary care. These were derived from a review of current literature and consultation with the audit s advisory group. Next steps for a future audit Primary care: 1. The primary care standards used in the feasibility study should be used as the basis for a primary care component of a future national audit of learning disabilities. 2. A future national audit should collect data on interventions and treatments, in addition to data on monitoring and screening. Secondary care: 1. A core set of standards should be used for both mental health and acute hospitals, and additional subsets of standards developed specifically for each setting. 2. Consideration should be given to how services are meeting standards based on objective evidence. A future audit should require services to evidence what they actually provide to patients with learning disabilities. Primary and secondary care: 1. Key Performance Indicators (KPIs) should be identified to support services in prioritising areas for action. They should be based on a small number of core standards that every participating service is expected to achieve. A developmental approach to KPIs is recommended. 6

9 Recommendations What we achieved in the feasibility study Recruiting sites A total of 60 GP practices were approached about the feasibility study and 14 agreed to participate. Due to competing priority areas and no provision of practical support, some primary care services were reluctant to participate. 11 acute hospitals and 8 mental health services were approached to participate in the feasibility study. In total, nine acute hospitals and seven mental health services participated. All secondary care services said they would be willing and able to participate in a future audit of learning disabilities. Next steps for a future audit Primary care: 1. Participation in a future audit would be influenced by the approved consent model adopted. Due consideration should be given to the impact an opt-in model may have when commissioning a national audit (e.g. timing, resources) and ability to report at a national level (e.g. potential for representative sample only). Secondary care: 1. A future audit should include acute and mental health providers, as well as specialist learning disability services. 2. The secondary care component of the audit should be extended to include private sector services that are commissioned for NHS patients. What we achieved in the feasibility study Methods to extract and collect data Data were successfully extracted from 12 primary care study sites. This involved a third-party organisation writing and extracting data via MIQUEST queries with minimal involvement from individual practices. All secondary care services submitted an organisational checklist and a total of 176 case notes were received. Staff, patient and carer questionnaires were also distributed - a total of 614 staff questionnaires and 141 carer and patient questionnaires were received. The main challenge for secondary care services was identifying patients for the case note audit as the service needed to have a flagging system in place to identify people with learning disabilities. In the absence of a flagging system, services relied on community teams, learning disability liaison nurses and ICD-10 coding to identify eligible patients. 7

10 Recommendations Next steps for a future audit Primary care: 1. Different models of implementing a national audit and the likely success and challenges associated with each should be considered. Some models rely very little on practice engagement (e.g. National Diabetes Audit), whereas others plan to enable practices to access real-time audit data, and actively encourage services to undertake their own quality improvement activity (e.g. National Chronic Kidney Disease Audit). Secondary care: 1. A retrospective case note audit should be used to provide information about the patient s journey through the service being audited, from admission to discharge. Each service should submit data on a consecutive sample of 50 people with learning disabilities. To be eligible, patients must be aged 18+, have a diagnosis of a learning disability, and have had at least one overnight stay in the service. Services should record how each patient has been identified for the audit e.g. flagging system, coding, or information from specialist staff. 2. Staff, patient and carer questionnaires should be used in a future audit of learning disabilities. Study sites found this information most useful, and welcomed local feedback even if based on a low number of survey returns. 3. A short organisational checklist should be used to examine systems that hospitals use to: (a) flag people with learning disability and the reasonable adjustments they need, (b) liaise with community teams, and (c) provide staff training. Data collected should include the number of people identified through the flagging system, numbers of staff trained, and copies of easy-read information sheets used. 4. Community learning disability teams are very well placed to give feedback on key aspects of the quality of care provided by local primary and secondary care services. Teams should be invited to give feedback on areas of good practice and areas of concern especially regarding services ability to make reasonable adjustments, the quality of interaction between patients and staff, and the ability of staff to deliver person-centred care. What we achieved in the feasibility study Disseminating local audit findings Both primary and secondary care study sites received a report showing their local data benchmarked against all data received. Study sites were asked to comment on the report and whether it could support them to change their practice. Primary care sites that received support in interpreting the findings found the reports useful and reported that they would be interested in participating in a national audit. Secondary care study sites also found their local reports useful, particularly in using it as evidence for the need for service improvement. 8

11 Recommendations Next steps for a future audit Primary care: 1. Reporting should occur at both a practice and Clinical Commissioning Group (CCG) level. This would be crucial to demonstrate the need for change, facilitate any structural or funding support, and continual engagement to encourage and bring about change. Engagement of commissioners and practices should be seen as key to the success of any future national audit and reporting should be tailored for both, therefore making a national audit more accessible to CCGs should be a priority. 2. Resources will be needed to engage primary care services in the audit and to act on results. This will be required at a CCG and practice level to provide contextual information as to why the data extracted are important and the implications for patient outcomes if this is not acted upon. Secondary care: 1. All services should be benchmarked for the core audit standards i.e. ones that apply to all types of health setting. 2. Data should be benchmarked across acute hospitals, mental health services, and specialist learning disability services in the NHS and private sector, according to service-specific standards. 9

12 References 1. Campbell SM, Braspenning J, Hutchinson A, Marshall MN (2003). Research methods used in developing and applying quality indicators in primary care. British Medical Journal; 326: Care Quality Commission (2010). Guidance about compliance: Essential standards of quality and safety. London: Care Quality Commission. 3. Changing Our Lives (2011). Quality of Health Principles. West Bromwich: Changing Our Lives. 4. CIPOLD (2013). The Confidential Enquiry into premature deaths of people with learning disabilities (CIPOLD). Final report. Bristol: Norah Fry Research Centre. 5. Department of Health (2011). No Health without mental health: A cross-government mental health outcomes strategy for people of all ages. London: Department of Health. 6. Department of Health (2012). Transforming care: A national response to Winterbourne View Hospital: Department of Health review final report. London: Department of Health. 7. Department of Health (2013). The Mandate. A mandate from the Government to NHS England: April 2014 to March London: Department of Health. 8. Michael, J (2008). Healthcare for all. Report of the independent inquiry into access to healthcare for people with learning disabilities. London: Department of Health. 9. NHS Wales (2014). How to guide 1000 Lives Plus. Improving general hospital care of patients who have a learning disability. Wales: NHS Wales. 10. Royal College of Psychiatrists (2013). Whole-person care: from rhetoric to reality Achieving parity between mental and physical health. London: Royal College of Psychiatrists. 10

13 The feasibility study is commissioned by the Healthcare Quality Improvement Partnership (HQIP) as part of the National Clinical Audit and Patient Outcomes Programme (NCAPOP). This report was prepared by: Aarti Gandesha, Pamela Gallagher, Alan Quirk and Mike Crawford from the Royal College of Psychiatrists; and Megan Lanigan and Umesh Chauhan from the Royal College of General Practitioners. For more information about the audit please contact the team: Royal College of Psychiatrists Centre for Quality Improvement 21 Prescot Street London E1 8BB The Royal College of Psychiatrists is a registered charity in England and Wales (228636) and Scotland (SC038369) The Royal College of Psychiatrists