Group Protection Online User Guide. Welcome to Friends Life Group Protection Online

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1 For advisers only. Welcome to Friends Life Group Protection Online Thank you for choosing to use the Friends Life Group Protection Online system. It has been designed with you in mind and will save you time by giving you the option of creating and amending your own quotes, as well as allowing you to go on risk at a time that suits you. This user guide will give you the help you need to get the most out of the system and get working online as quickly as possible. You are given a step-by-step guide right from registration to creating and amending quotes, all the way through to how to submit your group protection business to Friends Life. You ll find our system at Why not get started today and see just how easy it is? If you do find that you have any questions our Friends Life sales team will be happy to help and are available on or groupprotectiononline@ friendslife.co.uk Group Protection Online User Guide

2 Registration It s really easy to get started with the Friends Life Group Protection Online system. Visit to register as a new user. Registration Step 1 Click on the New User registration box on the left-hand side of the screen. You will be directed to a simple registration form that you will need to fill in and submit to apply for access to the online system. Registration Step 2 You will receive an with your user name and temporary password within 24 hours of registration, during which time Friends Life will verify that you have an agency agreement. Registration Step 3 You are now ready to enter the system. When you do this for the first time using your temporary password, you will be prompted to change this to something more memorable and you should use a password containing three of the following four character groups: Uppercase characters (from A through Z) Lowercase characters (from a through z) Base 10 digits (from 0 through 9) Non-alphanumeric characters (for example:!, $, #, or %). At this stage you will be asked a number of security questions which we will use to verify your identity, should you forget your password at a later date or log in incorrectly. 2

3 Getting a quote Using Friends Life Group Protection Online, it is possible to produce a new quote and place the scheme on risk in approximately 20 minutes. Getting started is easy and all you need to do is log in to the system and select the Get a new quote option on the Homepage and follow the simple 5-step process. Quote Step 1 Firstly, you need to enter all the general scheme information: the name of the scheme, the head office postcode, the nature of business and the product type required. 3

4 Getting a quote continued Quote Step 2 At this stage you will need to answer a set of further questions, including whether the scheme is new or existing, how many lives are on the scheme, if any members are based abroad and whether any members have been previously medically underwritten. The answers given to the questions at this stage will determine whether the quotation can be taken to the next step. Some types of business that cannot be quoted for on the system are listed below: Schemes with less than three lives or more than 100 lives. Existing schemes insured with Friends Life. Schemes with overseas members in areas other than Europe, Australasia, North America, China or Japan. Schemes where members have been previously declined or postponed. Schemes that are closed to new entrants. Schemes including equity partners. Schemes with more than two claims for Group Life Assurance and one claim for Group Critical Illness Cover and Group Illness Protection. Schemes with a high proportion of manual occupations for Group Income Protection. 4

5 Getting a quote continued Quote Step 3 This next step requires you to enter details of the benefits required under the scheme. You are able to select up to four categories of benefit and we require the eligibility, salary definition and expiry age for each category. At this point you are able to select your rate of commission from between 0 and 30 per cent, and the frequency of the payments, for example annually, monthly, etc. 5

6 Getting a quote continued Quote Step 4 Now you are ready to upload the membership data. (Please see the online data upload user guide.) Quote Step 5 Your initial quote is now complete and you have the option to view the full quote, requote on a different basis, view the application form or go on risk. From this screen you can also create quotes for the other products and view the technical guide for the quotation you have just created. 6

7 Discover more Going on risk Once you have confirmed that you would like to place your business with Friends Life, you will be able to access our on risk pack with links to the following: PDF of the quote. Direct Debit mandate. Pre-populated application form to complete and return. Health declaration to complete and return for each member who requires medical underwriting (this is detailed on the quotation). A link to our technical guide. A link to our product terms and conditions. The on risk pack that you receive by will need to be printed, completed and returned to: Friends Life Group Protection, 2nd Floor, Anchorage 1, Anchorage Quay, Salford Quays, M50 3YL. When we receive these, we will send you the policy documentation and inception accounts. Retrieving a quote By choosing this option you are able to retrieve any quotes you have previously requested and saved in your account. To retrieve your quote you need to: 1 Enter the reference number. 2 Enter the dates between which you requested the quote. 3 Search on All, Completed Non Completed or On Risk. Account details By choosing this option you can update your registration details and change your password. You are not able to change the intermediary name. If you require a change to this, you need to notify Friends Life, which will request a central update. If you move to another intermediary, you will need to re-register for this service. 7

8 Group Protection Sales team Call the Friends Life Group Sales team on or Group Protection Sales team are available Monday to Friday, 9am 5.30pm. Hours of business Friends Life Group Protection Online is available 24 hours, 7 days a week. Friends Life Limited An incorporated company limited by shares and registered in England and Wales, number Registered office: Pixham End, Dorking, Surrey RH4 1QA. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Calls may be recorded. Friends Life is a registered trade mark of the Friends Life group. GPSA (45365)