Strategic payment solutions

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1 Strategic payment solutions

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3 About Eiger Systems Eiger Systems provides market leading software and services to meet the requirements of organisations implementing strategic payment solutions. We intentionally focus on the specific problems of data validation and payment processing, acquiring unrivalled expertise in these areas. Our solutions enable organisations to improve the efficiency of their entire payments process and help to address three of the most important issues facing all organisations: cost control risk reduction customer service improvement Founded in 1997, Eiger Systems consistently delivers against its ambitious vision, resulting in an enviable track record of growth and sustained profitability.

4 Strategic payment solutions Eiger Systems solutions are designed to be best in class and are the leading products within their market sectors. Developed to meet the needs of organisations with complex or mission critical payment processes, our solutions interface easily with existing business applications and are available for all main operating systems. Eiger Systems works in partnership with its customers, banks and leading industry bodies to ensure that its solutions reflect the ever changing requirements of payment processing. BACS Payment Schemes Limited and Eiger Systems have enjoyed an excellent working relationship for a number of years and in that time we have seen Eiger Systems build up a strong reputation within the industry as one of the leading providers of innovative payment solutions. They consistently deliver high quality products and services that meet and comply with the UK Direct Debit and Direct Credit scheme rules and actively participate in the BACS Affiliate Interest Group. Michael Chambers Managing Director BACS Payment Schemes Limited The flexible architecture and design of Eiger Systems solutions means we have the capability to evolve alongside new UK and European payment initiatives as they become available. This enables organisations to take advantage of the latest payments technologies, ensuring they are implementing the most effective processes for their emerging business requirements. EigerPAY Gateway - The UK s leading BACSTEL-IP solution and emerging as the global platform for multiple payment channels BANK WIZARD - Europe s leading enterprise data validation solution for validating bank account details across multiple countries BILLER WIZARD - a unique bill payment validation solution for banks and other bill payment providers offering remote banking services BALANCE TRANSFER WIZARD - provides validation of credit, charge and store card details during the account balance transfer process BANK WIZARD for CARDS - provides validation of credit, debit and charge card details, prior to the authorisation process

5 Customers Eiger Systems solutions have been implemented globally and have been chosen by many of the largest and most innovative users of strategic payment solutions. Eiger Systems customers include many of Europe s clearing banks, insurance companies, telecommunication providers and energy utilities. In addition, we supply products and services to a significant number of building societies, charities, local authorities and central government departments. Customer Services Eiger Systems provides full project lifecycle management from initial consultancy through to implementation and support, underpinned by a strong project management methodology. Our Customer Services team is amongst the most experienced in the payments industry, with expertise in handling complex implementations and providing advice on optimising strategic payment systems. A dedicated help desk facility, backed-up by a team of Support specialists ensures that all customers receive a timely and educated response to their queries. In addition we have a team of consultants who provide consultancy, installation, training and project management services. Eiger Systems is unique in having a Data team who sources, validates and manages updates to our product databases. This team consistently and proactively identifies and corroborates changes to data from multiple sources within the payments industry, ensuring that users of Eiger Systems solutions benefit from the most comprehensive and accurate information available. We have been a customer of Eiger Systems for 6 years and in that time have implemented many of their payment solutions. We have always found their systems to be of the highest quality and have delivered real cost benefits to our organisation, at the same time mitigating any risk. What we most value in our relationship with Eiger Systems is that they're always keeping abreast of the latest industry changes, which helps us develop our future payment strategies. Along with this their Customer Support is excellent. Derek Lindley Finance & Service Systems Manager DSG International plc We selected Eiger Systems enterprise BACSTEL-IP solution, EigerPAY Gateway, after a negative experience with a previous supplier. Eiger Systems had a completely different approach to BACSTEL-IP and provided first class support to ensure we met our deadline in migrating from BACSTEL. The solution has been well received by the business and may be extended to deliver other commercial benefits to our organisation. We have been really impressed with the functionality within EigerPAY Gateway and the process improvements it has delivered. Ronnie Smith Project Manager Sky We have been very impressed with the professionalism of Eiger Systems. Our entire project was well-managed, from the initial pre-sales consultancy, through to the completion of the implementation. In addition, Eiger Systems were able to advise on how to get the best out of our solution, with knowledgeable and helpful staff readily available both on-site and on the telephone. Post-implementation, we have received just as much assistance, with any questions that we have had being dealt with quickly and effectively. Tom Guyan Senior IT Architect Standard Life

6 Partners Through its Partner Programme, Eiger Systems works with a variety of partners ranging from specialist application providers to leading system integrators, banks and consultancy firms. Partners have access to comprehensive training, technical support and consultancy to ensure that the benefits of our solutions are fully realised by all parties. Eiger Systems also partners with many leading industry technology companies and through their partner programmes we have acquired a high degree of competence in working with their technologies and platforms. Voca has worked with Eiger Systems on a number of payment initiatives and always find their approach to be original and highly professional. They have an excellent reputation for delivering payment solutions which are functionally rich and provide real value to their customers. Marion King CEO Voca Commitment to quality Eiger Systems adopts a quality focussed approach to all aspects of its business and is ISO 9001:2000 certified. A formal and structured approach is applied to the entire lifecycle of all projects from requirements gathering through to testing and release. Eiger Systems recruits the highest calibre employees and invests significantly in their on-going personal development. Eiger Systems has achieved Investors in People accreditation and has been included in the Sunday Times list of best companies to work for.

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8 EIGER SYSTEMS LIMITED Eiger Point, Swift Park, Old Leicester Road, Rugby, Warwickshire CV21 1DZ, United Kingdom Telephone: +44 (0) Telephone (Sales): +44 (0) Facsimile: +44 (0) This document does not form any part of a contractual commitment. Whilst every effort is made to ensure accuracy, Eiger Systems Limited accepts no responsibility for errors or omissions. EIGER, the EIGER logo, EIGERPAY, BANK WIZARD and BILLER WIZARD are registered trademarks owned by Eiger Systems Limited. BANK WIZARD for CARDS and BALANCE TRANSFER WIZARD are trademarks of Eiger Systems Limited. BACS, BACSTEL, BACSTEL-IP and the BACS Approved Software Service are registered trademarks of BACS Payment Schemes Limited. All other trademarks are acknowledged. Document version: Corporate Brochure 1.0