Cloudreach Salesforce Cloud Consultancy

Transcription

1 Cloudreach Salesforce Cloud Consultancy G-Cloud Framework Service Definition 1

2 Service Overview Cloudreach are the UK s leading cloud migration specialists. As trusted and recognised partners of Google, salesforce.com and Amazon, this engineering-led company takes a uniquely holistic approach to moving businesses to the cloud, taking account of everything from infrastructure to people and training. Cloudreach have an unrivaled level of expertise and experience, with the most AWS certified engineers in Europe and the most Google certified engineers in the world, we ve migrated all sorts of clients, from FTSE 100 companies to Public Sector organisations. We re experts in successfully planning, migrating and managing mission critical infrastructure in the cloud. We are ISO accredited as an organisation and have a 24/7 network operations centre HQ d in Edinburgh and extended out to Vancouver. Over of Salesforce Services Sales Cloud: consulting, configuration and customisation needed in order to create a customer specific solution from the Salesforce CRM platform. Service Cloud: a social customer service application, built of the Force.com platform which empowers companies to increase customer loyalty, decrease call centre costs and track and respond to customers across all channels. Service Cloud can be customised and integrated with existing systems such as CTI to fit a company's specific requirements. Force.com Development: We can build bespoke applications on Force.com, a platform as a service offering from Salesforce.com Inc. The platform can be used to build rich, collaborative custom applications without buying hardware or installing software. On-boarding and Off-Boarding The following services are designed to reduce the risk and complexity of moving to the Cloud. They ensure that the deployment ROI is achieved and projects are completed on a timed planned manner. 2

3 Why do a Deployment Framework? To help customers determine the benefits and challenges of moving to Salesforce, the Deployment Framework is a tried and tested process developed by Cloudreach. The key benefits of the process are: Transfer of knowledge. The workshops provide a great opportunity for customers resources to gain a deep understanding of the SFDC platform and toolkit. This knowledge is invaluable when discussing the project in hand or indeed any future projects. Clear understanding of the project from a technical, compliance and people perspective. An understanding of the aims, business benefits of moving to SFDC, project phasing and technical architecture. Reduce the risk. The scope, issues, risks and costs are clearly identified prior to starting the project, which ensures a smooth project plan and well defined outcome for all parties. Contribute towards and further substantiate the business case. The workshops are an excellent forum to gather ideas and solutions to existing challenges which can add weight to the business case. Security and compliance. Cloudreach will conduct a dedicated section within the workshops to discuss the security and compliance considerations for the customer. This is both from a technical and process perspective. 3

4 Pricing We offer a standard day rate, as according to our SFIA rate. People - Salesforce Engineers/ Developers and Architects Our engineers/ developers and architects are hired with both good Dev and Ops skills and experience. A relatively new concept, DevOps combines the best skills from two disciplines: the Developer and the Operator (sysadmin). An engineer within the DevOps role has all the skills to work problems from both sides of the coin. This allows continuity in the operational environment in which a dedicated team can own, investigate and resolve problems, perhaps by installing a hot-fix, making configuration changes or writing code to create a solution. DevOps yields: Decrease in time to fix Increase quality of service Decrease in overall problem frequency over time Cloudreach engineers have the vocabulary to discuss problems with client engineers or developers People - Typical skill sets The following list comprises a number of skills that our Salesforce team consists of: Salesforce Certificates: Dev 401 Dev 501 Sales Cloud Service Cloud Admin201 Admin401 (Advanced Admin) Architect Developers: Java (J2EE and J2SE) Spring Maven Hiibernate JPA SQL 4

5 MySQL JavaScript HTLM Linux SOAP Webservices JasperReports Apache Tomcat J Query Python Visual Basic ++ Price We offer a standard day rate, as according to our SFIA rate. 5