Agility that drives customer-centricity

Transcription

1 Agility that drives cstomer-centricity Corporate Brochre

2 LEADING SOLUTIONS PROVIDER FOR DIGITAL CUSTOMER EXPERIENCE LIFE-CYCLE Intense Technologies Or enterprise software prodcts are sed globally by Fortne 500s for digitalization of cstomer experience life-cycle, reslting in greater cstomer-centricity and redced operational expenses We serve cstomers in 30+ contries across 4 continents, with a 70% market share in Telecom domain in Soth Asia, have 10 years of experience in Telecom and Insrance domains, and an award-winning prodct portfolio. We have improved bsiness processes for some of the leading players in Telecom, Banking and Finance, Insrance, and other sectors. Bharti Airtel, Idea Celllar, Aircel, Omantel, Etisalat, ICICI Prdential Life Insrance, GE Money, Bharti AXA Life Insrance, Government of India-Income Tax Dept., and many more are or cstomers. Today, we process 25 billion USD worth of client revene data, help onboard 500,000 cstomers daily, and have a 500 million cstomer base across or engagements. Or software prodcts are designed for big Data Analytics. They are clod-based, and seamlessly integrate into the client s existing systems, withot the need to rip and replace existing hardware or software, leading to a rapid retrn on investment, with technology not being a hrdle 10 Years Experience in Telecom and Insrance domains 70% Market share in Telecom in India

3 Or Mission We will constantly harness or creativity and zeal in delivering world-class knowledge software prodcts that deliver sbstantial retrn on investment and create top line and bottom line growth for or global clients. Or Vision Across all or chosen domains, we will achieve leadership by 2016 and will be a globally renowned $100 million company by Or Vales Cstomer Focs Transparency Technology Leadership Innovation Team Work Social Responsibility Ethics Chairman s Message Innovation and inspiration combined can achieve the impossible. Today, Intense Technologies is the most preferred soltions provider for Fortne 500s for digital cstomer experience life-cycle. Or cstomer-centric approach, domain expertise, talent pool, award-winning prodct portfolio and most importantly or foresight of taking off at the right time has led s in this jorney of sccess. In the year 2000, when India was becoming an IT services Hb, we embarked on a mission to pt India on the global stage in the enterprise software prodct space. The path was difficlt; it meant a longer gestation period, long selling cycles and niche domain and technical skills. Bt we took the challenge and fonded Intense Technologies with the proverbial handfl of dollars and limitless dreams and mentored its metamorphosis from a start p to an IPO to the leading enterprise agility company with global clients, ble chip companies as partners, and with a 500 million cstomer base across or engagements. Intensely working towards delivering enterprise agility to or cstomers, we not jst meet, bt exceed cstomer expectations. As a way forward we are continosly adopting newer technologies like HTML5, location based mobile apps, predictive analytics among others to enhance the vale proposition of or soltions. And now, we look forward to the next qantm leap. Mr. C.K. Shastri Chairman & Managing Director

4 We deliver agility that drives greater cstomer centricity Or platform, UniServe will help yo to differentiate yor services by delivering nified, consistent and personalized experience every time yor cstomers interact with yor brand throgh varios channels. platform for consistent omni-channel engagement throghot the cstomer jorney USSD Or Approach Or approach is to have an "otside-in" view, by qickly modernizing yor existing IT ecosystems, to create a federated cstomer experience across channels. Create a single identity of cstomers with mltiple sbscriptions across lines of bsiness by federating systems of records operating in silos Gain 360-degree view of yor cstomer interactions across mltiple toch points by analyzing demographics, spend patterns, and social behavior Eqip yor internal stakeholders with the correct information abot yor cstomers, at the right time and in the right format Design, process, and send consistent, personalized, and interactive commnications to yor cstomer throgh a nified distribtion platform for mltiple channels Digitalize cstomer interfacing processes across the lifecycle for fast and efficient service delivery The platform sets the stage for the digitalization of low-performing, high-impact cstomer-centric processes, for immediate bsiness benefits. Yo do not have to wait for long-drawn, high-risk transformation projects for enhanced cstomer experience, loyalty, and redced costs of cstomer transactions. SMS SMS What is in it for yo? The overall bsiness impact delivered with or platform incldes: Improved Net promoter score as all internal stakeholders work seamlessly to cater to cstomer expectations Cstomers Improved revenes throgh personalized, digital cstomer engagement, encoraging p-sell and cross-sell initiatives Phases of cstomer jorney Bying Using Sharing Redce operational expenses with lower transactional costs Impact on bsiness processes Acqire End-to-end atomation of cstomer Onboarding for 50% faster trnarond and 40% redction in cstomer acqisition costs. Modernization of order management systems for nified experience Analyze Insights on cstomer data to establish identity across varios services; Ensre metering accracy with atomated pre bill aditing Engage Unified platform for omni-channel cstomer commnications management Experience B2B and B2C cstomer self-service portals with end-to-end capabilities Analytics on spend, demographics and social behavior for cstomer lifetime vale management Acqire Analyze Engage Experience Presentation Layer Bsiness Rle Yo can now deliver ltimate cstomer experience, which is seamless across channels, by ensring greater alignment of yor internal teams to the promise of yor brand. 360 Degree View UniServe platform CRM Billing Systems Order Management Troble Ticketing Systems of record

5 Or Partners SYSTEM INTEGRATORS PARTNERING WITH THE BEST-IN-CLASS We have partnered with large Ble chip companies to take or soltion to global markets, explore new verticals and enhance or vale proposition. Tata consltancy services, Wipro, Indra, HCL, Infosys, Atos origin, Tech Mahindra BUSINESS PARTNERS Datamation grop, Knot soltions, Trendcom BILLING VENDORS Ushacomm, Orga systems, Comverse, Netcracker HARDWARE PARTNERS Intel, HP, IBM, Oracle PRINT CHANNEL PARTNERS Kodak, Xerox, Canon

6 MOST PREFERRED BY THE BIGGEST NAMES No wonder, we are the name of first recall with large enterprises for the soltion that manage digital cstomer experience life-cycle. Or soltions are bilt on ctting edge technologies, having evolved from more than a decade of domain knowledge. They seamlessly integrate into the existing infrastrctre to enable rapid deployment. We do not recommend rip and replace of legacy systems, this being or niqe vale proposition to or valed cstomers. Bhtan Telecom MTN Irancell Ethiopian telecommnications GHANA TELECOM Bahrain Telecom Loop Mobile Reliance Telecom Ltd MTNL Tata Tele Services Spice Telecom Bharti Airtel Idea Celllar Ltd BSNL Aircel Telecom Fiji Etisalat Videocon DTH MTS Omantel Robi Axiata Limited Or Unified Marqee Clientele Nextra Teleservices Commercial Bank of Kwait Arab National Bank First Glf Bank CMA Kenya Department Of Income Tax National Bank of Fjjirah Bajaj Allianz ICICI Prdential Life Insrance Co Bharti AXA Life Insrance Reliance Life Insrance Prdential Life Assrance - Indonesia Pepsi Co Reckitt Benckiser Arabia Oman National Electric Co Honda Glf ROCKWOOL PENINSULAR S.A. GE Money Torrent Power Al Manaratain Akbar Al Khalij Ab Dhabi Cops Alestra Arab finance service ARM Pensions Air Arabia Mashreq Uninor TTSL Lattelecom Wataniya HDFC Standard Life Insrance R O I Rapid Retrn on Investment Seamless Integration SYSTE No need to Rip and Replace

7 Or Prodct Portfolio OrderAssre Modernizes, nifies and improves visibility of mltiple order management systems operating in silos across lines of bsiness. Streamlines the bsiness process to help with faster prodct lanches and deliver seamless cstomer experience across digital channels. AHEAD OF TIME WITH AWARD- WINNING PRODUCTS Deloitte's Technology Fast 50 India (2013) NASSCOM's Emerge 50' (2010, 2011 & 2013) CSI Awards (1st rnners-p in 2012) IBM Beacon Awards (Finalists in 2011, 2012) TM ITsAP's Best Software Prodct Award (For niserve in 2009 & 2013) ICMG Architectre Excellence Awards (Forernner in 2011) Onboard Enables 50% faster and 100% complaint cstomer onboarding. Mobile app-based, end-to-end atomation ensres 40% redction in cstomer acqisition costs. Mobile point of sale that empowers all stakeholders in the vale chain to help yo improve market share 1V Provides a scalable and flexible soltion to accrately establish an identity of yor cstomer across mltiple sbscriptions. Gain sefl insights abot yor cstomer by creating niqe ID and family ID across lines of bsiness to enhance cstomer loyalty Assre Atomated pre-bill aditing of yor bills, not jst a small sbset to ensre 100% accrate bills to yor cstomers. Yo save time, money and resorces, while not having to worry abot reglatory mandates of bill aditing. Enhance brand image becase yor cstomers will now trst yor bills. 360 Enables digitalization of mlti-channel cstomer engagement and experience; as a comprehensive cstomer commnication and information management soltion. The soltion federates existing applications, operating in silos to empower stakeholders to swiftly cater to cstomer expectations. Engage Enables atomation of the entire process of generating and distribting featre-rich, interactive, mlti-device (tab, mobile, PC) compatible statements to end cstomers. Yo redce cstomer commnication costs; improve DSO and lower cstomer spport expense. CorpCare B2B self-service soltion with powerfl analytics abilities that enables enterprises to differentiate their services and save millions becase of redced cstomer service costs and faster revene realization, while providing sperior, mlti-channel cstomer experience.

8 THE LEADERSHIP C.K.Shastri Fonder and Managing Director Mr. Shastri fonded Intense Technologies pioneering in the domains of digital cstomer experience ptting India on the global stage in enterprise software prodcts. Mr. Shastri s Intense Technologies odyssey began with the proverbial handfl of dollars, a fecnd imagination and limitless dreams. His trenchancy mentored Intense s transformation and growth from a startp to IPO, now with global clients and global partners. He is passionate abot bsiness excellence, entreprenership and India's place on the global stage for excellence in enterprise software prodcts. Under his leadership Intense grew from strength to strength. Their award winning enterprise software soltions are sed globally by Fortne 500s for digitalization of cstomer-facing processes that reslt in increased revenes, and improved cstomer experience. He believes in leadership throgh transparency and empowerment and as a top management professional he has set an example in corporate excellence by adhering to the best practices in management, leadership and motivation. Overall, he is a people person, passionate abot bilding teams and mentoring miracles. Srinivas Tangirala Anil Kmar Vengayil Global Head Sales Mr. Anil Kmar has more than 20 years of experience in varios start-ps and established organizations. He has the rare capability of translating vision and strategy into tangible reslts. In his hgely sccessfl management career, he has been highly respected for his niqe trait of leadership with a global perspective. He is repted for managing diverse organizations, incorporating best practices, and encoraging cross-fnctional team participation. SVP, Head - Prodct Management Mr. Srinivas Tangirala is a proven leader with 22+ years (8 years in USA and 14 years in India) of experience in IT. He is highly passionate abot bilding Enterprise world-class software prodcts that makes an impact across all its stakeholders. For the past two years he has been leading the Prodct Management Grop at Intense that not only chalks ot the ftre roadmap for the prodcts bt also envisions new soltions and bsiness opportnities. Earlier for abot 12 years, he led the engineering team that bilt Intense s highly sccessfl enterprise prodct site. He holds a B.Tech from Indian Institte of Technology (IIT), Madras and a M.S. from Clemson University, USA. Jayant Dwarkanath CEO For over a decade now, Jayant has been leading and mentoring the alliances, marketing and sales fnctions across geographies and verticals, while helming Intense Technologies growth and profitability. Marketing strategies being his forte, he is always excited at formlating strategies in marketing the peerless potential of or information-driven cstomer life-cycle management soltions. He does not see the world in terms of clients or partners, rather as one comprising of excellence-oriented corporations to whom he wold like to hold ot the invitation to join or network and benefit from or enterprise agility, docment management, process agility and information-driven cstomer life-cycle management paradigms and profit from it. Edardo Silva, AVP Erope Edardo has more than 16 years experience in the telecoms and IT indstry, shaping next generation technology introdction and transformation. Crrently leading Intense Technologies Eropean region, he is invested in cstomers sccess with their digital cstomer experience to create more focsed cstomer-oriented organizations. Using his experience across Operations Management, Prodct and P&L Management, and Sales, Edardo has worked with leading top notch companies sch as Motorola, Nortel, Aricent Grop (frog and Aricent), Apigee and is at present with Intense Technologies bringing to life technologies sch as VoIP, VoATM, UMTS, LTE, nified commnications, otsorcing, creative design, APIs in the past and now digital cstomer experience life-cycle platform to make organizations sccessfl in their jorney towards transforming the lives and experiences of the society sing technology.

9 Hector Garcia Vice President - Americas Hector Garcia has a backgrond in military, bsiness, finance and telecom domains. He leads Intense Technologies, Americas. Hector has 20+ Years of experience in mltiple bsiness verticals with extreme focs in Telecommnications. He has been Chairman of NACM-NTCG and contines to be a speaker at indstry events. Always willing to take on large and complex projects, he relies on his strategic, commercial and operational expertise. Hector s balance and passion come from family & sport. Mario Clarence Simon Head - Prodct Engineering Grop Mr. Mario Clarence Simon is an M.S. in Information Technology and has also ndergone advanced technical training in Singapore. Starting his IT Career at Intense as early as 1999, he presently heads a team of 168 professionals, dedicated to Creating Vale Throgh Innovation. He plays the lead role in the areas of Development, Qality Assrance and Testing, Project Management, User Experience (GUI), Docmentation, R&D, and Architectre Review. Shravan Ganjoo VP - Global Alliances & Partner Sales Shravan, with more than 18 years of experience, is at ease in excelling at any mltifaceted role which involves sales, partner relations and soltion interfacing inclding liaising with delivery teams. In his vast experience of working with large organizations like Netpro Technologies, MHD, Sify, PCS among others he mastered the art of bilding relationships by copiosly advocating vale propositions of soltions. In his crrent role at Intense Technologies he is focsed on expanding the ASEAN market with his team and also creates a strong global partner organization for developing a strong revene stream, footprint and visibility. He believes that digitalization of cstomer centric bsiness processes is the need of the hor for large enterprises to develop competitive advantage and likes to work closely with System Integrators, Partners and Cstomers across geographies to explore opportnities of working together to enhance the combined vale proposition of soltions H Madhkar Nayak Head - Finance and Administration Mr. H.M. Nayak has more than 20 years of experience in Finance and Administration, specifically with respect to listed companies. He is a Bachelor of Commerce, Acconts, Finance & Bsiness Organization from Osmania University. Heading Finance and Administration, he is aslo the Compliance Officer of the Company. He is an expert in giving advice on new bsinesses, formation of corporations and bsiness strctres, drafting privacy policies and strctring commercial transactions. Reddy Shivaprasad Vice President - Middle East Africa (MEA) He is responsible for Enterprise Sales, Bsiness Development, Partner Identification, Development and Relationship Management. He was appointed at Intense Technologies in April 2012, and has since been sccessflly able to penetrate the MEA region. His matchless leadership skills have allowed him to drive and administer his team to sccessflly generate bsiness in major telecom and banking companies across the region. Backed by his sccessfl leadership ability, Reddy's strategic vision inspires his team to achieve excellence in cstomer service by being cstomer focsed, demonstrate rigor in service delivery and proactively provide vale added focs. Prabhakar Racherla Global Delivery Head Mr. Prabhakar Racherla holds a Post Gradate Diploma in Systems Management with additional credentials of PMP (Project Management Professional) and a CSM (Certified Scrm Master). With 20 years of experience (18 years at Intense Technologies) all focsed on generating measrable bsiness vale for or clients throgh reliable, cost-effective and consistently high-qality services, he leads or global delivery team of 140+ which incldes indstry endorsed Project/Program managers. He has received several excellence awards from or clients across the globe and an "Otstanding Leader Award" from Intense in recognition of exemplary dedication towards service delivery.

10 ALL FOR A BETTER FUTURE Intense Technologies innovative prodcts have shered in the paperless age. Or Other Social Initiatives We adopt entire schools in remote locations across India We sponsor the edcation of promising children from low income grops We fnd varios initiatives in old age homes and orphanages Or digital cstomer experience soltions are effective in saving hge qantities of paper which translates into saving trees. Going a step frther, we have organized varios Green Initiatives; one of the most prominent ones being the Green IT all the way tor. As a part of this initiative, the company s employees ndertook a cycling tor from its headqarters in Hyderabad all the way to Bangalore! Large enterprises as well as SMBs are increasingly leveraging or prodcts and soltions to drive their Green IT initiatives. Mr. C.K. Shastri

11 Contact s: Intense Technologies Limited Corporate Headqarters INDIA A1, Vikrampri Secnderabad Telangana, INDIA Tel: / / Fax: [email protected] MUMBAI Dr.Charat Singh Colony Nr. Solitare Corporate Park Chakala, Andheri (E) Mmbai , Maharastra, INDIA Tel: / / [email protected] Erope UNITED KINGDOM 200 Brook Drive, Green Park, Reading UK, RG2 6UB Tel: [email protected] Americas UNITED STATES OF AMERICA NW 36 Street, Miami FL Tel: , [email protected] NOIDA A-1/E, Sector 16 Noida Uttar Pradesh, INDIA Tel: to 10 [email protected] Asia Pacific SINGAPORE 9, Temasek Bolevard # Sntec Tower 2, Singapore Tel: [email protected] Middle East and Africa UNITED ARAB EMIRATES Hamriyah Free Zone, P.O.Box 53142, Sharjah Tel: / [email protected] We serve cstomers in 30+ contries across 4 continents Information and content contained in here is an exclsive property of Intense Technologies Limited. The content presented is correct at the time of pblishing and is sbject to change. Intense, Intense logo are trademarks of Intense Technologies Limited. All other prodct or brand names are trademarks or registered trademarks of their respective owners.