Tools for Project Management, Workshops and Consulting

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1 Tools for Project Management, Workshops and Consulting A must-have compendium of essential tools and techniques by Nicolai Andler Second revised and enlarged edition, 2011

2 Brief contents/overview of tools 5 Application areas of each tool 8 1 Introduction to the concept and application of this book Structure of this book How to use the book The target audience of this book The scope of this book Skills and competencies for your personal development Clarification an methodologies, models, tools and techniques 24 2 Problem solving approach and application Problem solving Different problem solving processes and approaches The problem solving process used in this book Mental thinking levels during problem solving The author's assumptions Macro logic project cycle - micro logic problem solving cycle Categories of tools How to select the right tool Overview of tools (A) Where `in' the problem solving process am I? (B) Checklist for problem solving processes to identify required tool (C) What is the right category? (D) How to compile the Shopping list (scenario for workshop, E) 44 3 Diagnosis Definition of a situation/problem Problem definition Problem tree Reverse the problem Hypotheses Hypothesis tree 63 15

3 3.1.6 Competing hypothesis (N) Issue tree Influence matrix Fishbone or Cause-effect tool Black box IS IS NOT Stakeholder analysis Stakeholder map Stakeholder expectation management Stakeholder influence matrix Stakeholder accordion Stakeholder swapping Context diagram tool Silo view tool Helicoptering Mind map Information gathering Information gathering plan Interview. (unstructured) Tripod (mixed) Octagon Focus groups (unstructured) Questionnaire (structured) Survey/field study dipstick Direct observation (DILO = day in the life of) Delphi or expert panel Desk research/database research Whys Climate assessment (structured) Creativity Brainstorming Cardstorming tool tool Nyaka (defect analysis) Bionic Attribute listing Morphological matrix Merlin technique/osborn checklist Lotus blossom Irritating words Mental provocation Introduction to alternative creativity tools Information consolidation Consolidation of qualitative and quantitative information Pareto (80:20)

4 3.4.3 ABC tool Information matrix Card sorting Affinity diagram tool Venn diagram Force field Goals and objectives setting Goal-setting criteria Objectives tree Goal hierarchy Charter Goal catalogue SMART goals Goal grid Well-defined outcomes P statements SNAP Analysis Organisational analysis Organisational structure Diamond grading tool Org structure versus process Span of control Organisational assessment Powergram Technical analysis (system, process, data, technology) Architectural decomposition view Logical data relationship Functional decomposition Process analysis Entity relationship diagram Technology and systems landscape Requirements catalogue Logical and functional system modelling Strategic analysis Value chain analysis Critical success factor (CSF) SWOT and TOWS Life cycle Forces Competitor analysis

5 5.3.7 Environmental analysis (PEST) Strategic market group Customer segmentation Strategic development Business matrix Product/market mix Strategic development options Strategy matrix Decision making (incl. evaluation, prioritisation) Introduction to decision making Decision making process steps Selection table for decision making tools Decision tree Perspectives Argument balance Polarities tool Swap sorting tool Pair ranking Nominal group tool Points Utility analysis Cartesian coordinates Cross of beliefs Vroom Yetton Risk analysis Prioritisation matrices Project management tools Project management - activities, processes and tools Key project management activities and tools Brief glossary of key project management terms Warning sign of project risks Project contract LogFrame Project roadmap/programme Work breakdown structure Gantt chart Project work plan Project environment analysis Project structure Project management roles and responsibilities

6 7.11 Project communication plan Accountability matrix (CIDA) Stakeholder communication Workshop guideline Expectation review tool Booz ball evaluation Six thinking hats Action steps and reviews Project management skills radar Annex A - Check Questions Check questions for a project start Check questions to review ideas and qualitative information Check questions to define the current situation - diagnostic Check questions to define goals and objectives Check questions during an analysis Check questions during decision making Check questions for the project initiation phase Annex B - Scenarios and tool lists Author's top 10 tools Scenario: Good practice for project and problem definition Project planning and definition Strategic analysis Org analysis and org design Organisational restructuring Feasibility study System development Strategy workshop Business process improvements 374 Bibliography 375 Application areas of each tool (in alphabetic order)

Tools for Project Management, Workshops and Consulting

Tools for Project Management, Workshops and Consulting Tools for Project Management, Workshops and Consulting A must-have compendium of essential tools and techniques by Nicolai Andler" P U B L I C I S Brief contents/overview of tools 5 Application areas of

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