Tools for Project Management, Workshops and Consulting
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1 Tools for Project Management, Workshops and Consulting A must-have compendium of essential tools and techniques by Nicolai Andler" P U B L I C I S
2 Brief contents/overview of tools 5 Application areas of each tool 8 1 Introduction Structure of this book How to use the book The target audience of this book The scope of this book : Skills and competencies for your personal development Clarification on methodologies, models, tools and techniques 21 2 The concept and application of this book Problem solving Different problem solving processes and approaches The problem solving process used in this book Categories of tools ; How to select the right tool Overview of tools (A), Where 'in' the problem solving process am 1? (B) Checklist for problem solving processes to identify required tool (C) What is the right category? (D) How to compile the shopping list (scenario for workshop, E) 34 3 Diagnosis Definition of a situation/problem Black box IS - IS NOT Helicoptering Hypothesis Stakeholder map Stakeholder analysis - Expectation management Stakeholder influence matrix 51 13
3 3.1.8 Stakeholder accordion Stakeholder swapping Context diagram tool Silo view tool Mind map Information gathering Interview (unstructured) Climate assessment (structured) Tripod (mixed) Octagon Focus groups (unstructured) Questionnaires (structured) Survey/field study - dipstick ' Direct observation (DILO = day in the life of) Delphi or expert panel...; Desk research/database research Whys " Creativity and grouping of information Brainstorming Cardstorming tool tool Nyaka (defect analysis) Bionic Attribute listing Morphological matrix Merlin technique/osborn checklist Force field Introduction to alternative creativity tools Affinity diagram tool Venn diagram Fishbone or cause-effect tool Pareto (80:20) ABC tool Ill 4 Goals and objectives setting Goal catalogue SMART goals Well-defined outcomes P statements Goal hierarchy Goal grid Charter SNAP
4 5 Analysis and synthesis Organisational analysis, ' Organisational structure Span of control.' Org structure versus process Organisational assessment Powergram Technical analysis (system, process, data, technology) Architectural decomposition view Functional decomposition Process analysis Entity relationship diagram Logical data relationship Technology and systems landscape Requirements catalogue Logical and functional system modelling Strategic analysis Value chain analysis Critical success factor (CSF) SWOT and TOWS Life cycle Forces Competitor analysis : Environmental analysis (PEST) Strategic market group Customer segmentation Strategic development Business matrix Product/market mix Strategic development options Strategy matrix Decision making (incl. evaluation, prioritisation) Introduction to decision making Decision making process steps Selection table for decision making tools Decision tree Perspectives Argument balance Cross of beliefs Polarities tool Utility analysis Nominal group tool
5 Points Cartesian coordinates Vroom Yetton Risk analysis Prioritisation matrices Project management tools Project management skills radar Expectation review tool Roadmap Gantt chart Work breakdown structure (WBS) Action steps and reviews Project management roles and responsibilities Accountability matrix (CIDA) Project structure Project communication plan Workshop guideline tool De Bono thinking hats (6 hats) Booz ball evaluation Annex A - Check Questions Check questions for a project start Check questions to define the current situation - diagnostic Check questions to define goals and objectives Check questions during an analysis Check questions during decision making Annex B - Scenarios ('Shopping Lists' of Tools) Feasibility study System development Organisational restructuring Strategy workshop Business process improvements Project definition/scope 284 Bibliography 285 Application areas of each tool (in alphabetic order)
Tools for Project Management, Workshops and Consulting
Tools for Project Management, Workshops and Consulting A must-have compendium of essential tools and techniques by Nicolai Andler Second revised and enlarged edition, 2011 Brief contents/overview of tools
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