Company structure. IT products services & supplies. Bechtle AG founded IT System housing Managed services

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2 Company structure Bechtle AG founded 1983 IT System housing Managed services IT e-commerce

3 Company structure Bechtle AG founded 1983 Multi-brand strategy e-commerce 14 EU countries 30 companies 1996 Artikona Nederland BV 2006 ARP Artikona BV ARP Nederland BV IT reseller with hard copy specialization

4 Company structure Bechtle AG founded 1983 Multi-brand strategy e-commerce 14 EU countries 30 companies Bechtle AG subsidaries Netherlands

5 Customer Segmentation 2000 PC s Corporate accounts 500 PC s Large accounts 25 PC s Mid-sized accounts 10 PC s B2B & B2G no SOHO no Private Small accounts

6 Customer Segmentation 2000 PC s Corporate accounts 500 PC s Large accounts 25 PC s Mid-sized accounts 10 PC s Web-based only B2B & B2G no SOHO no Private Small accounts

7 ARP ECO-system Presentation system Conference system Digital Signage (Narrow Casting) Automated Audio and Visual Client Server virtualization Storage implementation migration VDI Trainingen en E-learning ARP ECO-system Connectivity Wireless Unified communication Infrastructuren Glasvezeltechnieken Assemblage van infrastructuren Mobile Device Management Mobile Application Management Mobile Content Management

8 Sales organization ARP NEDERLAND - CUSTOMERS TEAM COMMERCIAL (B2B) TEAM PUBLIC (B2G) SOLUTIONS TENDERDESK NEW BUSINESS SOLUTIONS B2B IT-seats Teamleader B2B IT-seats Teamleader B2B 350+ IT-seats Teamleader BAM s BAM s BAM s Government Education Health Teamleader BAM s Solutions Teamleader Networking & Security Server & Storage Workstations Thin Clients Software Mobility FPRS MPS LCM Shared resources Hunters BUSINESS MANAGER BUSINESS MANAGER BUSINESS MANAGERS BUSINESS CONSULTANTS ARP NEDERLAND - MANAGER SALES SOLUTIONS

9 E-procurement 100% C-Art B-Art A-Art 80% 60% 40% 20% 10% van het aankoopvolume veroorzaakt meer dan 70% van de kosten Aanschafvolume in Euro Kosten inkoopproces 0%

10 E-procurement 1 Webshop Customized E-catalog Electronic authorization workflow ARP Pro ARP Workflow Webshop(features Alle$offertes$online$met$op.e$tot$omze0en$naar$order Aanmaken$van$persoonlijke$inkooplijsten Overzicht$van$bestelde$ar.kelen$(met$a;eelding) Aanmaken$van$bedrijfsinkooplijsten$(zichtbaar$voor$alle$contactpersonen) VoorkeursAfactuuradres$instellen$per$contactpersoon VoorkeursAafleveradres$instellen$per$contactpersoon Koppelen$van$contactpersoon$met$factuuradres(sen) Koppelen$van$contactpersoon$met$afleveradres(sen) Definiëren$bestellimiet$in$euro$per$contactpersoon Definiëren$van$manager(s)$per$contactpersoon Definiëren$en$gebruiken$van$autorisa.eAlevels$via$workflow ARP( Pro ARP(( Workflow

11 E-procurement Cloud Procurement Cloud Procurement portal Hubwoo Ariba Tblox BestDeal XML integration order integration invoice integration efficiency Webshop B2B OCI connection Customized E-catalog Electronic authorization workflow ARP Pro ARP Workflow SAP Navision Inconto Proquro AFAS ESIZE

12 Process management Assortiment producten Assortiment vendoren One-stop-shop ARP products Expertise in B & C producten Op verzoek producten toevoegen

13 Process management Webshop Assortiment Webshop ARP webshop profielen E-procurement Inkooplijsten Vendor partner shops Uitgebreide productselectors

14 Process management ARP Team Assortiment Webshop ARP Team Vaste aanspreekpunten Business managers onsite Product specialisten Webshop customization advies Customized offertes

15 Process management Gegevens uitwisselen Assortiment Webshop ARP Team Gegevens uitwisselen Inkoop orders Orderbevestigen B2B koppelingen XML order integration

16 Process management E-invoicing Assortiment Webshop ARP Team Gegevens uitwisselen E-invoicing XML invoicing integration PDF import

17 Process management ARP Service Assortiment Webshop ARP Team Single point of contact Gegevens uitwisselen E-invoicing Garanties Onderhoud Escalatielevels ARP Service Vendor demo mogelijkheden

18 Process management Statistieken Assortiment Webshop ARP Team Gegevens uitwisselen E-invoicing Customized management rapportages By site By country By product group By product By date Average price of products Delivery time ARP Service Statistieken Online orderhistorie alle bestelvormen Zeer uitgebreide filtermogelijkheden

19 Process management Assortiment Webshop ARP Team Gegevens uitwisselen E-invoicing efficiency ARP Service Statistieken

20 Life Cycle Management Aankoop Aanschaf hardware Warehousing IJzeren voorraad

21 Life Cycle Management Aankoop DOA-check Configuratie Aanpassingen BIOS Inbouw componenten Imaging Asset tagging CMDB management

22 Life Cycle Management Aankoop Projectplanning Configuratie Leveren op afroep Leveren zonder verpakking Leveren in rolcontainer Afroep

23 Life Cycle Management Aankoop Vervoer naar locatie Configuratie Uitpakken op locatie Plaatsing op de werkplek Stekkerklaar nieuwe werkplek Afroep Uitrol

24 Life Cycle Management Aankoop Configuratie Afvoer Afvoer van verpakkingsmateriaal Afvoer oude hardware Diskwipe inclusief certificaat Afroep Uitrol

25 Life Cycle Management Aankoop Trade-in Configuratie Inruil voor wederverkoop Herinzet oude hardware Afvoer Afroep Uitrol

26 Life Cycle Management Aankoop Trade-in Configuratie efficiency Afvoer Afroep Uitrol

27 ARP Print services ARP Easy Page Prijs per pagina ARP Easy Page Prijs per pagina Geen tikken geen factuur Fair-use-policy kleur Service engineers Solution engineers Follow me Scanning Flexibel volume Flexibele looptijd Tenderdesk Multivendor Geen meerafdrukprijs Afrekening exact volume IT products services achteraf & supplies

28 ARP Print services ARP Easy Page Prijs per pagina Single point of contact ARP Service Single point of contact Fixed Price Repair Service Garantie afhandelingen Onderhoud ARP Service

29 ARP Print services ARP Supplies ARP Easy Page Prijs per pagina Bespaar tot 60% ARP Supplies Single point of contact ARP Service Bespaar 40% tot 60% 24 maanden garantie Productie Maastricht 12 testpagina s voor uitlevering ISO 9001 ISO 14001

30 ARP Print services ARP Easy Page Prijs per pagina Bespaar tot 60% Single point efficiency of contact ARP Supplies ARP Service

31 Mobility ECO-system Mobile Device Management Wireless Deployment Secure Remote wipe/lock OS independent Network Wifi survey 2,4 and 5 GHz Reliable and Secure Single Authentication Mobile Tablets Phones BYOD CYOD Finance Lease Insurance Installation Seamless integration Mobility ECO-system App App-development Support Services Single point of contact Exchange possibilities Training Customized training Managed Print Services Printing IT products Follow services me printing & supplies Mobile printing Document Management (DMS) Sharepoint Box Axcelion

32 Software SOFTWARE VALUE PARTNER Trusted Advisor Specialist Software licenses Account manager Public Commercial Corporate benchmark Vendor benchmark

33 Software SOFTWARE VALUE PARTNER Strategic roadmap software Software Asset management License compliancy SAM-team License scan

34 Software SOFTWARE VALUE PARTNER ONE-STOP-SHOP software Microsoft nr 1 Large Account Reseller Microsoft VMware Citrix Adobe Symantec Oracle Online portal software Commercial Public Tenderdesk

35 Software SOFTWARE VALUE PARTNER Trusted Advisor Software Asset management ONE-STOP-SHOP software

36 Added values Trusted advisor senior business management vendor management vendor benchmark corporate benchmark

37 Added values Software Expertise Comsoft direct Microsoft VMware Citrix Adobe Symantec Oracle Trusted advisor

38 Added values Best of both worlds accountmanagement EN customized webshop Trusted advisor Software expertise

39 Added values one-stop-shop besparing sourcing kosten leveranciersreductie Trusted advisor Software expertise Best of both worlds

40 Added values Assortiment op verzoek producten toevoegen producten vendoren ARP products ARP Made Trusted advisor Software expertise Best of both worlds one-stop-shop

41 Added values Assortiment E-procurement customized E-catalog Open Catalog Interface (OCI koppeling) cloud procurement XML integration Trusted advisor Software expertise Best of both worlds one-stop-shop

42 Added values Assortiment E-procurement Expertise B en C artikelen duizenden peripherals creditcard bestellingen Trusted advisor Software expertise Best of both worlds one-stop-shop

43 Added values Assortiment E-procurement Expertise B en C artikelen MVO Social return CO2 footprint GreenIT maatschappelijk verantwoord ondernemen Trusted advisor Software expertise Best of both worlds one-stop-shop

44 Added values Assortiment E-procurement Expertise B en C artikelen MVO Business modellen indirect partnerdirect Trusted advisor Software expertise Best of both worlds one-stop-shop

45 Added values Assortiment E-procurement Expertise B en C artikelen MVO Business modellen Centrale Tenderdesk Bechtle AG 40 FTE Bechtle AG (4 FTE Bechtle group NL) Public tenders per jaar Public business 900 MIO Trusted advisor Software expertise Best of both worlds one-stop-shop

46 Added values Assortiment E-procurement Expertise B en C artikelen MVO Business modellen Trusted advisor Software expertise Best of both worlds one-stop-shop

47 Added values Assortiment E-procurement Expertise B en C artikelen MVO Business modellen Tenderdesk ARP Products Toners Kabels Accessoires mobile computing Netwerk- & Storageproducten Trusted advisor Software expertise Best of both worlds one-stop-shop

48 Added values Assortiment E-procurement Expertise B en C artikelen MVO Business modellen Tenderdesk ARP Products Q-meetings Trusted advisor Software expertise Best of both worlds one-stop-shop

49 Added values Assortiment E-procurement Expertise B en C artikelen MVO Business modellen Tenderdesk ARP Products ARP ECO systeem Q-meetings Trusted advisor Software expertise Best of both worlds one-stop-shop

50 Added values Assortiment E-procurement Expertise B en C artikelen MVO Business modellen Tenderdesk ARP Products ARP Mobility Q-meetings ARP ECO Systeem Trusted advisor Software expertise Best of both worlds one-stop-shop

51 Added values Assortiment E-procurement Expertise B en C artikelen MVO Business modellen Tenderdesk ARP Products ARP Easy Page Q-meetings ARP ECO Systeem ARP Mobility Trusted advisor Software expertise Best of both worlds one-stop-shop

52 Added values Assortiment E-procurement Expertise B en C artikelen MVO Business modellen Tenderdesk ARP Products EOL Management End of Life roadmap management Pro-actief voorraadbeheer Warehousing Q-meetings ARP ECO Systeem ARP Mobility ARP Easy page Trusted advisor Software expertise Best of both worlds one-stop-shop

53 Added values Assortiment E-procurement Expertise B en C artikelen MVO Business modellen Tenderdesk ARP Products ARP Sales team Internal Account manager Business managers onsite Solution specialisten Q-meetings ARP ECO Systeem ARP Mobility EOL Management ARP Easy page Trusted advisor Software expertise Best of both worlds one-stop-shop

54 Added values Assortiment E-procurement Expertise B en C artikelen MVO Business modellen Tenderdesk ARP Products Financiële draagkracht 403 verklaring Bechtle AG ARP Sales team Q-meetings ARP ECO Systeem ARP Mobility EOL Management ARP Easy page Trusted advisor Software expertise Best of both worlds one-stop-shop

55 Added values Assortiment E-procurement Expertise B en C artikelen MVO Business modellen Tenderdesk ARP Products Customized management Rapportages Online orderhistorie alle bestelvormen Zeer uitgebreide filtermogelijkheden ARP Sales team Q-meetings ARP ECO Systeem ARP Mobility EOL Management Financiële draagkracht ARP Easy page Trusted advisor Software expertise Best of both worlds one-stop-shop

56 Added values Assortiment E-procurement Expertise B en C artikelen MVO Business modellen Tenderdesk ARP Products Pricing and Availability Centraal Europees logistiek systeem ARP ECO Systeem ARP Mobility EOL Management ARP Sales team Financiële draagkracht Customized management rapportages Q-meetings ARP Easy page Trusted advisor Software expertise Best of both worlds one-stop-shop

57 Added values 293 fabrikanten 450 distributeurs Europawijd Beschikbaarheid Prijs Dagelijks ongeveer 10 miljoen datagegevens Centraal Logistiek Systeem 00:00 02:00 04:30 06:30 Time Gemiddeld verandert dagelijks 40% van de prijzen Wekelijks gemiddeld 300 nieuwe producten Pricing and Availability

58 ARP Vendor Partners

59 Partnership? efficiency!