Field Service Excellence:

Transcription

1 Field Service Excellence: the Technology Roadmap for GE Oil & Gas Elena Lorenzi, GE Oil & Gas TMS/DTS Global Field Services IT Leader PIDX International Europe Autumn Conference 2014 Paris, October 29 th 2014 Imagination at work

2 GE Works GE works on things that matter. The best people and the best technologies taking on the toughest challenges. Finding solutions in energy, health and home, transportation and finance. Building, powering, moving and curing the world. Not just imagining. Doing. GE Works. ENERGY MANAGEMENT OIL & GAS POWER & WATER HEALTHCARE AVIATION TRANSPORTATION CAPITAL APPLIANCES & LIGHTING 2

3 GE Oil & Gas technology solutions Subsea Systems Subsea trees & wellheads Subsea power & processing Controls Manifolds Flexible risers Flow lines Specialty connectors & pipes Drilling & Surface Drilling risers Blow-out preventers Electric submersible pumps Logging while drilling & wire line tools Surface wellheads & flow control Logging services Well Performance Services Measurement & Control Asset condition monitoring, control sensing & inspection solutions Optimization & diagnostic software Pipeline inspection and integrity services Control & safety relief valves Fuel dispensers & payment terminals Fuel control & retail systems Turbomachinery Solutions Turbomachinery equipment and services for the upstream, midstream and LNG segments Downstream Technology Solutions Equipment & services for the refinery & petrochemical, distributed gas and industrial applications Delivering customer solutions by applying systems-level engineering across the portfolio 3

4 From extraction, to transportation, to end use Subsea Gas Storage & Pipeline Offshore On- and Offshore Oil & Gas Production Drilling LNG Services & Predictivity Skills Development Distributed Gas Power Generation Refining & Petrochemical Cutting edge technology & service solutions across the value chain

5 Global Field Services ~1000 Field Service Engineers Every day ~750 FSEs on site 729 outages managed & executed with 6874 mobilizations in 2014 as of today Driven by innovation using the newest technologies on site 70 countries where our emloyees work closely with our customers Operating in remote locations under extreme conditions Efficient connection and communication 5

6 Field Services digitization plan Capacity planning EFFICIENCY Field Service Platform Resource management QUALITY Field Engineer Field operations FS «fleet» monitoring Field equipment SPEED See tutorial regarding confidentiality disclosures. Delete if not needed. 6

7 Efficiency Commissioning plans & Installed Fleet analysis FSEs skills/competences Next 2 yrs. demand forecast Resources assignment Gaps analysis Mobilization Training & hiring plans Same technologies & processes x-ge Capacity planning Resource management Task assignment See tutorial regarding confidentiality disclosures. Delete if not needed. 7

8 Speed FSE Visualizer What it is Enables Geo-localization geo-localization on Google Maps of sites and FSEs Supports security management through FSE contact FSE control details and by inventory security management report Enables FSE pools control through inventory management FSE Visualizer Security management FSE search by competence, experience, country Why we need it Enables sales force to get real-time FSE availability Direct based contact w. assignment the FSE/service and duty manager Enables FSEs search by competence/skill, experience, Real-time country, FSEs etc. availability Enables direct contact with the FSE or service manager to activate processes Support short cycle and emergency customer requests See tutorial regarding confidentiality disclosures. Delete if not needed. 8

9 Quality Bluetooth Low energy Tooling First step towards the new era of Digital Field Service Mobility program Progress Title or Job Number XX Month 201X 9 + Measurement Report See tutorial regarding confidentiality disclosures. Delete if not needed.

10 What s next? 360 connectivity 3D & wearable technologies Analytics Crowdsourcing

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