Fractalia Manager. Version 5.0 FRACTALIA Software

Transcription

1 Fractalia Manager Version 5.0 FRACTALIA Software

2 2 A. INTRODUCTION... 3 B. WORKING DESCRIPTION... 3 C. PLATFORM MANUAL ACCESS TO THE PLATFORM AUTHENTICATION MODES AUTHENTICATION AS MASTER MODULES FOR MASTER Principal module Secondary module AUTHENTICATION AS ADMINISTRATOR MODULES FOR ADMINISTRATOR Main module Secondary modules REQUIREMENTS D. REPORT WEB APPLICATION MANUAL ACCESS TO THE APPLICATION REPORT WEB APPLICATION E. FRACTALIA MANAGER CLIENT (IRM CLIENT) MANUAL INSTALLATION INSTANT RECOVERY SYSTEM (IRS) OPERATION FRACTALIA MANAGER AGENT (IRM AGENT) CONFIGURATION SELF SERVICE OPERATION UNINSTALLATION REQUIREMENTS F. FRACTALIA MANAGER MOBILE MANUAL INSTALLATION UNINSTALLATION REQUIREMENTS

3 3 A. Introduction The objective of the following document is to present the user guide for Fractalia Manager and facilitate its handling by the users. This manual details all the possible options and actions that the user can find or take. B. Working Description Fractalia Manager is a robust platform to administer, control and give support to distributed computer networks. Fractalia Manager s main functions are: Unattended distribution of software. Instant Recovery System: technology of local or remote recovery of machines. Inventory of hardware and software assets: allows the control of the state of the machines in a quick and efficient way. Remote control: provides support and allows the control of the state of the machines in a quick and efficient way without travel. C. Platform Manual The Fractalia Manager platform has a user interface based on Microsoft smart client technology. A smart client consists of a traditional Windows application that provides the user with an interface to access a web services based system, maintaining the advantages of traditional web clients, such as the absence of installation on the client machine, operation through Internet and automatic updates. The Fractalia Manager platform is multi-company, that is to say, each one of the companies registered on the platform will have their own group of terminal units, invisible to the rest of the companies. Each one of these terminal groups will contain the terminals that have been registered. A terminal can be a computer ( ) or a mobile ( ). The following actions can be made via the Fractalia Manager platform on the terminals: In the computers, all the actions described in the manual can be performed In the mobiles, you can do unattended distribution of software, limited remote actions, hardware and software inventories and remote control. A group of terminals can contain both terminals and/or groups of terminals. 1. Access to the platform Access to the platform is via the configured Internet browser, introducing the URL that gives access to the platform in the browser s address bar (Figure 1):

4 4 Figure 1. Browser address bar Figure 2 shows what appears in the browser window when Enter is pressed: Figure 2. Access to the platform Click on "Run and the system will launch the application "click once." This application carries out the following actions: Checks that the application Fractalia Manager (IRM) exists in the machine. (Figure 3) Figure 3. Verification of the existence of IRM If it exists, it checks that the version that is in the client machine is the same as the one in the browser and if it is not, downloads it. (Figure 4 and Figure 5)

5 5 Figure 4. The application does not exist in the machine Figure 5. The application is downloaded The application is executed and the authentication window appears (Figure 6 and Figure 7). Figure 6. Application run

6 6 Figure 7. Authentication 2. Authentication modes There are three modes of authentication: Master: is the user that has control over the administrators and users of the companies. If you access the platform with this user, you can create common updates for all the companies created in IRM. Administrator: is in charge of the maintenance of the terminals for a particular company created in IRM. User: is the user that has access to the platform with the privileges assigned by the administrator of the company created in IRM. 3. Authentication as master When registering as the master user, Figure 8 is displayed where you can select two options: Register as administrator or user of one of the companies. If you register with this option you can access the platform (see section A.6) and perform all the actions on the terminals that are allowed for the user with which you have registered. Register with master privileges. If you register with this option, you can create groups of common updates for all the companies. Figure 8. Master authentication options

7 7 4. Modules for master 1. Principal module Figure 9 shows the principal module for the master user. Figure 9. Principal module for master user The master module is divided in two zones marked with red rectangles in Figure 9. Platform menu Figure 10. Platform menu : Indicates if any action is in process. : Displays the name of the user logged in the application. If you press on this (Figure 11) is displayed giving the option of modifying your access password. The access password length must be bigger than 6 and less than 15 characters. Figure 11. Changing user password

8 8 : displays Figure 12, the confirmation window to go to the master user options. (See section 3) Figure 12. Confirmation window : Closes the application and returns to display the authentication. : Displays a window in the lower part of the secondary modules. the platform. : Displays the autorefresh configuration window to edit the autorefresh time of Figure13. Autorefresh configuration In order to activate the autorefresh you must mark the checkbox, select if want the time in minutes or seconds and elect th e autorefresh time with 2. Secondary module 2.1 Remote Updates Management The sub module is shown in Figure 14. The updates and groups of common updates for all the companies registered in IRM are created in this sub module. These updates will be distributed by the company administrators as indicated in section

9 9 Figure 14. Management of Remote Updates The sub module has a menu that allows you to create packets and updates. Figure 15. Management Sub module (Collapse All): Collapses all the directories of the main tree. (Expand All): Expands all the directories of the main tree. (Adjust columns): the columns are adjusted to the size of the data saved in each one of the registers. (Refresh): Refreshes the main tree. In some cases, it is necessary to refresh so that the changes made are displayed in the tree. SelfHelp Preloaded Solutions: a group of solutions generated, by default, on installing the server. These solutions can be executed from the SelfService application. (See section E.4) FirefoxFixer: cleans the history, cookies and temporary files. IEFixer: cleans the history, cookies and temporary files. NetFixer: enable and disable the network interface. TerminalDisablingPacket: update that disables the machine, deleting the file Hal.dll in C:\Windows\System32. To assign it to a terminal you would have to create a new group of updates with this update (see more below) and assign it from the company where the terminal is located. (see section C) : The groups of updates are created, in which you will agglutinate the updates. A window is displayed where you must introduce the name of the package and, optionally its description, assign the updates that you wish to include and the priority of the package (Figure 16).

10 10 Group Data: insert the update characteristics and select the priority of the download and the updates that are going to be assigned to the group. Figure 16. New Update Group Name: the name of the group of updates, maximum 50 characters. Description: the description of the group of updates, maximum 50 characters. This field is optional. The priorities of the update groups are high, medium and low, being downloaded first those of high priority, then those of medium and later those of low. To assign an update to an update group, it is necessary to drag the download from Available updates to Assigned updates. If you edit the group of updates (See later in this section), Terminal assigned to this group will display the terminals to which you have assigned the group of updates (Figure 17). You can cancel the assignment of the terminals selecting the field "Del" of the terminal or in the way explained in the Assignment tab. Figure 17. Terminals assigned to this group

11 11 If, when pressing "Ok", erroneous. Locate the mouse on appears on the right of any field; it means that that field is ; and the cause of the error will be shown. Operations: assigns the actions that you want to perform before and after the update group download. (Figure 18). Figure 18. Actions of the update group Restart the terminal: reset the terminal that has been assigned the action. Force inventory of Hardware and Software: Forces a hardware and software inventory of the terminal that has been assigned the action. Immediately wake up bandwidthmetermodule: Wakes up, immediately, the module that measures the bandwidth of a terminal group. Selecting the action displays a message that the operations have been correctly sent (Figure 128). Figure 19. Operations sent correctly NOTE: This operation cannot be done with mobiles.

12 12 Immediately wake up updates modules: Wakes up, immediately the Update module that is in pause. Selecting the action displays a message that the operations have been correctly sent (Figure 129). Figure 20. Operations sent correctly NOTE: This operation cannot be done with mobiles. Pause all updates: This command pauses all updates being downloaded for a terminal. Restore the last Recovery Point: This directly restores the last Recovery Point of the terminal that has been assigned the action. NOTE: This operation cannot be done with mobiles. Resume the process of downloading updates: Continues the download process that was paused previously. Send a callback signal: Send a signal via the Callback port, when the terminal receives this signal it does not wait for the polling time but immediately executes the assigned operations. This signal has to be sent via an intermediate terminal that has enabled remoting by proxy. NOTE: This operation cannot be done with mobiles. Set Recovery point as base line: sets the Recovery Point in Figure 130 as baseline eliminating the recovery points prior to that selected. Figure 21. Select a Recovery Point NOTE: This operation cannot be done with mobiles. Creates a system command: On selecting this operation, Figure 131 is displayed and the Windows command that is inserted is executed with the SYSTEM user. (Windows XP)

13 13 Figure 22. Insert command to run Creates a user command: On selecting this operation, Figure 132, is displayed and the Windows command that is inserted is executed with the user that is logged-in. (Windows Vista) Figure 23. Insert a command to run Subscribe to terminal: register a terminal in the server SIP (Session Initiation Protocol) so that the Fractalia Manager platform server can enquire as to its status. NOTE: This operation cannot be done with mobiles and it needs the terminal to be equipped with Intel Corwin Springs technology. Wake up terminal: sends this signal to make a terminal that is in Sleep status active. NOTE: This operation cannot be done with mobiles and it needs the terminal to be equipped with Intel Corwin Springs technology. Do a Recovery Point: makes a recovery point for the terminal that has been assigned this action. Selecting this option displays Figure 133, in which a name must be inserted for the new Recovery Point. Figure 24. Introduce a name for the Recovery Point NOTE: This operation cannot be done with mobiles. Restore to Recovery Point: restore a Recovery Point in the terminal that has been assigned the action. Selecting this option displays Figure 134, to select the Recovery Point that is going to be restored.

14 14 Figure 25. Select a Recovery Point NOTE: This operation cannot be done with mobiles. Delete a Recovery Point: deletes a Recovery Point in the terminal that has been assigned the action. Selecting this option displays Figure 135, to select the Recovery Point that is going to be deleted. Figure 26. Select a Recovery Point NOTE: This operation cannot be done with mobiles. Set Restore ON Start ON or OFF: Choose if the terminal to which the action is assigned restores the latest Recovery Point after rebooting or not. Selecting this option displays Figure 136, in which you must choose to restore the terminal each time it is rebooted or not. Figure 27. Automatic restore ON or OFF NOTE: This operation cannot be done with mobiles. If you close a window where you introduce the argument for an action, then the action is cancelled and Figure 28 is displayed. Figure 28. Action cancelled by user

15 15 To assign actions before the download drag the action to be done to Pre operations. (Figure 29 and Figure 30). Figure 29. Assign to Pre actions I Figure 30. Assign to Pre actions II

16 16 To assign actions after the download drag the action to be done to Post operations. (Figure 31 and Figure 32). Figure 31. Assign to Post operations I Figure 32. Assign to Post operations II If you tick the checkbox Select for Error, the post operations assigned will be run after installation even if there are errors. (Figure 33)

17 17 Figure 33. Post operations whether the installation is faulty or not To assign operations after a faulty installation; drag the desired action to the Post operations error case. (Figure 34 and Figure 35).

18 18 Figure 34. To assign a Post operations error case I Figure 35. To assign a Post operations error case II

19 19 : the updates are created that will be assigned to the groups of updates. A window (Figure 36) is displayed consisting of three tabs: General: the features of the update are inserted with the actions to be carried out: installation with or without execution, with or without copying in a path in the terminal or uninstallation of the update. Figure 36. New Update General (Install information) Name: Insert the name of the terminal, 50 characters maximum. Hash: You cannot modify this field. It will be created when creating the update. Description: insert the description of the update, 50 characters maximum. This field is optional. You can select three actions to take with the update: Install information: introduce the information relating to the update installation (Figure 36) Actions: Mark the actions you want to take after downloading the update. The actions are: Execute after download: Execute the update after the download. If you mark this option, it is obligatory to fill a valid detection option. File Destination: If you want to keep the update somewhere else, introduce the path where you want to keep it. Parameters: introduce the executable parameters, if you have them. Command: execute the command inserted in this field. Upload Package: Choose the file that you want to upload to the server. Upload Information: Introduce the path where the information (.ini) of the package to upload is found. The introduction of this path is optional. Uninstall information: insert the information relating to update uninstallation. (Figure 37)

20 20 Figure 37. Update General (Uninstall information) Actions: Mark the actions you want the update to take. The actions are: Uninstall when unassign: the update uninstalls once it has unassigned the terminal. Delete in file destination: the update is eliminated from the file UpdatesProccessed.xml.upd that is in %PROGRAMFILES%\Fractalia Manager\4.8\ and from the File Destination in the case that this field has been filled in. Detecting: introduce the information relating to the detection of an update in the terminal where it has been installed. (Figure 38)

21 21 Figure 38. Update General (Detecting) Detecting: detection modes to know if an update is already installed in the equipment. There are three detection modes: Default: controls that the update is in the IRM updates download path. File: checks that the file path inserted in the File field exists. Registry key: checks that the registry key inserted in the Registry key field exists. URLs: alternative URLs are displayed where the terminal can download the update if the URL is not available. It works as redundancy server, that is to say, if one of the servers where the update is found is not available, it will go to the other one to carry out the download of the update. In Figure 39 the URL has been added, this contains the same update that you uploaded to the main server. In case the main server, where you uploaded the update yqunimornpibdka.jpg, is not available, the client will try to carry out the download from the alternative route

22 22 Name: insert a URL alternative. URL s list: list of URL s available. Figure 39. New Update URLs Insert an alternative URL in the field Name and press "Add" to go on adding more sources for the update, in the URL's list panel. If a URL of the list is selected, it can be deleted by pressing the button Delete. Groups: you can assign an update to one or several groups already created by dragging one or a group from Available Groups to Assigned Groups, in this way, the groups that are in Assigned Groups will contain the update. Figure 40. New Update Groups

23 23 Requirements: insert the requisites that the terminals must comply with to download the update. Figure 41. Update Requisites The requisites that can be assigned to an update are: Operating System. The predefined values for this requisite are: Microsoft Windows XP Professional Service Pack 2 Microsoft(R) Windows(R) Server 2003, Standard Edition Service Pack Microsoft Windows XP Professional Service Pack 2 Microsoft Windows 2000 Professional Service Pack 4 Microsoft(R) Windows(R) Server 2003, Enterprise Edition Microsoft Windows 2000 Advanced Server Service Pack 4 Microsoft Windows XP Home Edition Service Pack 2 Microsoft(R) Windows Vista Starter Microsoft(R) Windows Vista Starter K Microsoft(R) Windows Vista Basic Microsoft(R) Windows Vista Basic K Microsoft(R) Windows Vista Basic N Microsoft(R) Windows Vista Home Basic Microsoft(R) Windows Vista Home Basic K Microsoft(R) Windows Vista Home Basic N Microsoft(R) Windows Vista Home Premium Microsoft(R) Windows Vista Home Premium K Microsoft(R) Windows Vista Home Premium Microsoft(R) Windows Vista Business Microsoft(R) Windows Vista Business K Microsoft(R) Windows Vista Business N Microsoft(R) Windows Vista Enterprise Microsoft(R) Windows Vista Enterprise K Microsoft(R) Windows Vista Ultimate

24 24 Microsoft(R) Windows Vista Ultimate K Processor. The predefined values for this requisite are: Intel(R) Pentium(R) AMD Intel(R) Celeron(R) RAM size (in MB). Insert a value in the Value field and select an operator in the Operator field. The operators that can be selected are <, >, <=, >=, =. Free Windows Partition Size (in MB). Insert a value in the Value field and select an operator in the Operator field. The operators that can be selected are <, >, <=, >=, =. Internet Explorer Version. The predefined value for this requisite is 6.0. Mozilla Firefox Version. The predefined value for this requisite is 1.8. If Netscape 6 is installed. If Net Framework 1.1 is installed If Net Framework 2.0 is installed Java Version. The predefined value for this requisite is 1.5. Macromedia Flash Version. The predefined value for this requisite is 9.0. ActiveSync Version. The predefined value for this requisite is 4.2. Media Player Version. The predefined value for this requisite is 9.0 or Outlook Express Version. The predefined value for this requisite is 6.0. All requisites that are added by pressing, are shown in the lower panel of the tab (Figure 42). The requisites can be eliminated from the update in this panel by pressing on the requisite to be eliminated. Figure 42. Requisites added to the update Clicking on a group with the right-hand button opens a menu that allows you to create a new group of updates and edit, view or delete the group you have clicked.

25 25 5. Authentication as administrator When you access the platform for the first time as administrator, you must carry out three indispensable actions so that the operation of the platform is correct: Create an inventory Template. Create an inventory Schedule, or calendar. These two actions are necessary because the setup of the groups of terminals establishes a template and the periodicity with which the inventory is carried out. Create a timetable, or schedule, for downloads. With the Schedule, the frequency of update downloads allocated to each terminal is established. 6. Modules for administrator 1. Main module Figure 43 shows the module that is common for all the secondary modules of the platform: Figure 43. Main module The master module is divided into three areas, marked in Figure 43 with rectangles. Platform menu Figure 44.Platform menu : indicates if some operation is processing. : shows the user name logged on to the application. If you click on it, another window opens that gives the option to change the access passwords (Figure 45). The length of the access key has to be bigger than 6 and smaller than 15 characters.

26 26 Figure 45. User password change : Closes the application and returns to the authentication screen. : Displays a window located in the lower part of the secondary modules. platform. : displays a window Figure 46, to edit the autorefresh frequency of the Figure 46.Autorefresh configuration To make the autorefresh function you must mark the, select the time in minutes or seconds and select the delay time with. Terminal tree We can distinguish two types of terminal tree: IRM tree (IRM Groups). Contains the structure of groups created directly in IRM. As displayed in Figure 47, the main tree is in this area, consisting of the root (IRM Groups) and their subfolders. The subfolders of the root form the groups created by the users and the terminals registered in the platform. AD (Active Directory) synchronization tree, imports the structure of groups and equipment directly from an AD server. As displayed in Figure 48, the possibility exists that another root directory exists denominated Active Directory. This directory is generated when synchronizing the Active Directory with the platform. (See AD synchronizer of the Appendix)

27 27 Figure 47. Main tree Figure 48. Tree with Active Directory synchronization As observed in Figure 47 there are two different parts Action menu (Figure 49) Figure 49. Action menu (Collapse All): Collapses all the directories of the main tree.

28 28 (Expand All): Expands all the directories of the main tree. (Terminal Alias): The green colour indicates that the name of the terminal that appears is the alias. (Terminal Alias): The grey colour indicates that the name of the terminal is the name of the machine. (Style): The style that the root directories are displayed is changed. To return to the previous style click on the button again. (Sort): Puts the groups in alphabetic order. (Refresh): The main tree is updated. In some cases, it is necessary to refresh to show the changes that have been made in the tree. (Search): Displays the window of Figure 57, in the lower part of area 2. (Dynamic Groups): Displays Figure 60, in the lower part of area 2. Tree display area (Figure 50) Figure 50.Tree display area In this area, the groups where the terminals are going to go can be created, the users are registered with the client configurator (see the configurator section of the IRM Client manual), and certain actions can be carried out with groups or terminals. (See section 2.3.3). Click on ; so that the root directory or the groups are displayed, and click on ; so that they fold up again. On the right of the group name [X,Y] is displayed, X being the number of subgroups that the group contains and Y the number of terminals in the group. Event To access the events, click on in the platform menu. In the events, the actions carried out by the selected terminal are displayed.

29 29 Figure 51. Events window As shown in Figure 44, the events window can be divided into four areas: Selection of the events to be displayed in the information window (Figure 52). Figure 52. Events selection All: All the events are displayed. Generic: The general events of the platform are displayed. Inventory: The inventory events of the platform are displayed. IRS: The events of the actions that are carried out in the platform with the application Instant Recovery System are displayed. Remote Updates: The events of the download of updates are displayed. Remote Control: The remote control events are displayed. VPro: Displays the Vpro events. Selections of the filters so that the events are displayed from the selected start and finish dates. Figure 53. Filter of events by selection of dates If you click on the tabs "From" or "To", in the image on the left in Figure 53, a calendar is displayed, as shown in the right-hand image of Figure 53 so that you can select the dates by which you wish to filter the events. Selection of automatic refresh time for event information. (Figure 54)

30 30 Figure 54. Automatic refresh of event information To make the information window refresh automatically you must mark the check box "Auto Refresh", mark the time that you want for the automatic refresh and later click on the button "OK." Filter of the number of event lines to display. Figure 55. Filter of the number of event lines to display : number of event lines that you wish to display. : if the total events are more than the number of event lines selected, you can select a block of the events you are going to display. Information of the selected events Search Figure 56.Window showing the selected terminal events You access search by pressing in the action menu of the terminal tree. Make searches of groups created and terminals registered in the platform. To make a search you have to select terminals or groups in the drop down menu (Figure 57), and then write what you are looking for in the search field (Figure 58).

31 31 Figure 57. Search window Figure 58. Search window menu The result of the search is shown in Figure 59. The result consists of those terminals or groups whose name coincides, totally or partially, with the character chain introduced in the search field (Figure 57). Dynamic Groups Figure 59. Search results Access the dynamic groups by pressing in the action menu of the terminals tree. Dynamic groups allow you to create groupings of terminals to carry out actions with the secondary modules on these groups and not on the initial grouping. Figure 60. Dynamic Groups window

32 32 Two areas are displayed: Action menu (Figure 61), with the same features as the action menu in Figure 49 except that the "Terminal Alias", "Search" and "Dynamic Groups" buttons are not shown, it also includes: Figure 61. Action Menu (Collapse All): Collapses all the directories of the main tree. (Expand All): Expands all the directories of the main tree. : returns to the initial style. On the contrary, to the menu of Figure 49, to return to the previous style you need to press this button and not the one that appears on the right. (Style): The style that displays the root directories is changed. To return to the previous style press the button again. (Sort): Puts the groups in alphabetic order. (Refresh): The main tree is updated. In some cases, it is necessary to refresh to show the changes that have been made in the tree. : If you create groups with terminals you need to apply the changes because if you do not, all the terminals created in the group will disappear as soon as you press update in the action menu of Figure 61 or you close and open up Dynamic Groups again. Area for creation of groups (Figure 62). The terminals can be assigned to groups manually (Manual Dynamic Groups) or by choosing conditions so that only those terminals that comply appear in the created group (Dynamic Query's Groups). Figure 62. Creation of groups Manual Dynamic Groups You can create a Manual Dynamic Group and move the terminals and groups, with or without terminals, which you find in the displayed area of the tree (Figure 50) to this group. Create Manual Dynamic Groups by following these steps: Using the right-hand button of the mouse click on Manual Dynamic Groups and display the menu Figure 63. Figure 63. Menu Dynamic Groups

33 33 Next press on New and the window Figure 64 will open. Figure 64. Creation of a group Insert the name (Name), 50 characters maximum, and, optionally, the description (Description), 100 characters maximum, and press "OK". The result of creating the group "ECC" is the following: Figure 65. Example Manual Dynamic Groups creation Once created the Manual Dynamic Groups, you can drag terminals and groups with or without terminals from the upper terminal tree. Remember that when you carry out any of these actions you must press "Apply" to save the changes. Dynamic Query s Groups A Dynamic Query's Group is a group where the terminals that comply with certain search criteria appear. Create a Dynamic Query's Group by following these steps: Using the right-hand button of the mouse, click on Dynamic Query s Groups and display the menu Figure 63. Next press on New and the window Figure 66 will open. Figure 66. Dynamic Query s Group

34 34 Figure 67. Add Item Figure 68. Delete Item Figure 69. Test Item The Dynamic Query s Groups has a menu where you can add (Figure 67), delete (Figure 68) or test (Figure 69) the Items. An Item is a search condition and is composed of the following fields: Default: select the option that you want: AND: The terminals are shown that comply with the conditions of the previous Items and comply with the current Item that has been inserted. OR: The terminals are shown that comply with the conditions of the previous Items or with the current Item that has been inserted. AND NOT: The terminals are shown that comply with the conditions of the previous Items and do not comply with the current Item that has been inserted. OR NOT: the terminals are shown that comply with the conditions of the previous Items or do not comply with the current Item that has been inserted. This field is only active starting from the second Item. Keywords: the key to filter the terminals that are registered in the platform. Terminal Name: Name of registered terminals in the platform. Private IP: Private IP of registered terminals in the platform. Public IP: Public IP of registered terminals in the platform. IRM Version: Version of the platform on which the terminals are registered Manufacturer: Manufacturer of registered terminals in the platform. Operating System: Operating system installed in the registered terminals in the platform. CPU: Processor installed in the registered terminal in the platform. Memory (Megabytes): Memory installed in the registered terminals in the platform. System partition size: Size of the system partition in each of the registered terminals in the platform. Available free space in system: Free available space in the system of the registered terminals in the platform. Rollback version: version of the rollback that each platform registered terminal has installed. Status (1 or 0): status of the registered terminals in the platform. They can be connected (1) or disconnected (0). Last Web Service Call: last call to the Web Service. Expression: Select the expression that you need, among them are: Equals: The keyword of each terminal that has been chosen in the previous field is the same as the one inserted in the field value.

35 35 Does not equal: The keyword of each terminal that has been chosen in the previous field, is not the same as the one inserted in the field value. Is greater than: The keyword of each terminal that has been chosen in the previous field is greater than the one inserted in the field value. Is greater than or equal to: The keyword of each terminal that has been chosen in the previous field, is bigger than or the same as the one inserted in the field value. Is less than: The keyword of each terminal that has been chosen in the previous field is less than the one inserted in the field value. Is less than or equal to: The keyword of each terminal that has been chosen in the previous field, is less than or the same as the one inserted in the field value. Does not contain: The keyword of each terminal that has been chosen in the previous field, does not contain the one inserted in the field value. Value: insert in this field the value that you want the terminals to comply with to be included in the group that has been created. Press the button "Test" to see the terminals that will be inside your group. Then insert the name and, optionally, the description, and press "OK". You can edit, see and delete the Manual Dynamics Groups and Dynamic Query's Group (Figure 70), but not the terminals that you have added in Manual Dynamic Groups, nor the terminals of the Dynamic Query's Group (Figure 71). The only action you can do is to eliminate the group from the Manual Dynamic Groups, but eliminating it from the Manual Dynamic Groups does not eliminate it from the group of terminals (Figure 72). Figure 70. Menu of Manual Dynamic Groups and Dynamic Query's Group Figure 71. Menu of the groups of terminals of Manual Dynamic Groups and Dynamic Query's Group Figure 72. Menu of the terminals of Manual Dynamic Groups and Dynamic Query's Group Remember that when you create the group you have to press "Apply" to save the changes made.

36 36 Actions in the tree display field IRM Groups Actions with groups of terminals Create groups by clicking the right-hand button of the mouse on IRM Groups ; the Figure 73 menu will be displayed. Figure 73. IRM Groups Menu Press on New and the terminal groups properties opens on the Generic tab (Figure 74). Figure 74. Terminal Group Properties-Generic Tab In this tab, insert the name of the group (Name), maximum 50 characters, and, optionally, the description (Description), maximum 100 characters. The "Serial Number" field is inactive because it is generated automatically when creating the group. This field cannot be modified when editing. In the Configuration tab (Figure 75), select the available inventory type and recurrence, (See section C.3.2.6), and the monitoring frequency for (Inventory), downloads (Updates), (Remote Actions) and bandwidth (Bandwidth Test), the default time is 5 minutes (this means that all terminals in the group will consult the server every 5 minutes for instructions). In case this fails, the default time for repetition of the consultation is 1 minute (this means that, by default, all the terminals of the group will retry the communication to the server to obtain instructions every minute). Then select the number of attempts in case of failure, by default 2

37 37 (this means that all terminals in the group will, by default, make two attempts to consult the server in case of failure). The frequency and numbers configured will only apply to those terminals registered in that group. Figure 75. Tab for Configuration of Group Properties In the Connection Type tab, select the connection type that the terminal will have with the platform. Remoting: the actions required by the terminal are performed instantly. Polling: the actions required by the terminal are stored in the server database and executed on the next poll. Remote visibility: the actions required by the terminal are stored in the server database and executed on the next poll, and leaves the Callback port open. : if you mark this, you will apply the changes in the type of connection on the first level terminals; if you do not mark the changes in the type of connection, they will not be applied. Figure 76. Terminal Group Properties-Connection Type Tab In the information tab (Figure 77); introduce the data of the group. All the fields of the Information tab are optional.

38 38 Department: introduce the department that the group belongs to, 50 characters maximum. Address: introduce the address of the group, 50 characters maximum. Locality: introduce the location of the group, 50 characters maximum. Postal Code: introduce the postal code of the group, 10 digits maximum. Province: introduce the province or county of the group, 50 characters maximum. Country: introduce the country of the group, 50 characters maximum. Person of contact: introduce the contact person for the group, 50 characters maximum. Telephone: introduce the group telephone, 10 digits maximum. If, when pressing "Ok", appears on the right of any field; it means that that field is erroneous. Locate the mouse on ; and the cause of the error will be shown. Figure 77. Tab for Information of Group Properties : select all the children of that group. : unselect all the children of that group. You can create subgroups within the terminal groups, by pressing the right-hand button of the mouse on the group that you want to create a subgroup of and the menu Figure 77 is displayed. Press on New and the properties of the terminal groups will open Figure 74. Figure 78. Menu of the groups As you can observe in Figure 78, the menu options (Edit), (View), (Delete), (Select all children) and (Unselect all children) are enabled.

39 39 With the option (Edit), you can modify the data fields of Generic, Configuration, Connection Type and Information, but not the (Serial Number) field, which is disabled because the serial number is randomly generated when creating the group. With View, you can see all the data that has been inserted in the tabs. With Delete, you can delete the group on which you pressed. When deleting the group, the subgroups and the terminals that belonged to that group are also deleted. With Select all children you select all the children descending from the group. With Unselect all children you unselect all the children descending from the group. Actions for terminals It is important to know that the customers never register directly from the platform but through the IRM installation software, inserting the license number. Press on a terminal with the right-hand button of the mouse and the Figure 79 menu will be displayed. Figure 79. Terminal menu Observe that the enabled options are Edit, View and Delete. Press on Edit or View and the terminal properties will open (Figure 80). Figure 80. Terminal Properties

40 40 With the option Edit, you can edit the terminal properties, two tabs are available: Generic: edit the terminal generic properties; the only field that can be modified is Alias. Connection Type: Select the type of connection that the terminal will have with the platform. (Figure 81) Remoting: the actions required by the terminal are performed instantly. Polling: the actions required by the terminal are stored in the server database and executed on the next poll. Remote visibility: the actions required by the terminal are stored in the server database and executed on the next poll, and leaves the Callback port open. Figure 81. Connection Type Configuration The View option does not let you modify any terminal properties field; you can only look at them. Delete eliminates the terminal from the platform. With Remote Control, you can connect remotely with the terminal. (See section C.3.2.7) : selects all the children descending from the group. : unselects all the children descending from the group. If you have several groups and terminals, you can move a terminal from one group to another by expanding the group to which you want to move the terminal (Figure 82) and then move the terminal to that group, that is to say, drag&drop can be used. When you carry out this action, a confirmation window will be shown (Figure 83) and if accepted, the terminal will move to the group (Figure 84).

41 41 Figure 82. Expansion of the groups Figure 83. Drag&Drop Confirmation Window Active Directory Figure 84. Successful Drag&Drop The terminals that are shown in the Computers group are the terminals that are registered in the Active Directory and that when synchronizing it with the platform they are shown in that group. (See Synchronizer of the AD in the Appendix). The only actions that can be carried out on the terminals and the groups of the Active Directory, if you click on one of them, are (Edit) and (View). (Figure 85) Figure 85. Active Directory menu for groups and terminals.

42 42 Actions with the panels The actions that you can carry out with the panels are two: To Pin / Unpin: in the higher right corner of the panels, is shown; that allows you to pin the panel in the main module. If the panel is already pinned in the main module, is shown in the higher right corner. The panels where you can carry out this action are: (Search) search of terminals or groups of terminal units, (Events), (Dynamics Groups) and a terminal tree. Figure 86. Pinned Dynamic Groups and Search panels Close: in the higher right corner of some panels an is shown. This allows you to close the panel permanently, until you access it again. The panels where you can carry out this action are: search of terminals or groups of terminal units, (Search) events (Events) and the groups (Dynamics Groups). The secondary modules They contain the whole functionality of the application. If you want to go to a tab, it is only necessary to click on it. If all the modules are not shown, the arrows at the end ( ) are used to scroll the tabs left to right or right to left depending on the modules that are hidden.

43 43 2. Secondary modules 2.1 Home Figure 87. Situation of the secondary modules This is the first secondary module that is shown when the platform is run. It does not have any function, it only shows the image or flash that is configured. (See server installation manual to change the image) Figure 88. Home Secondary Module

44 User Configuration The module User Configuration gives the administrator the possibility of creating users with limited permissions and the secondary modules to be shown to them. Only the administrator can access this module. Two user types exist that have access to the platform: Administrator: the administrator of the company does not have restrictions in the use of the platform. Only one administrator is created per company. Rest of users: created by the administrator, who is in charge of the creation of the permissions for each one of the secondary modules. (See section ) Figure 89. Menu Options of User Configuration There are three distinct sub-modules that belong to the User Configuration module: Options Menu, User Settings and User Permissions Groups Options Menu The administrator is in charge of the creation of users and the allocation of permissions for each one of the secondary modules. : opens the Agent window (Figure 90) to create a new user.

45 45 Figure 90. Generic Tab of the window Agent In the Generic Tab (Figure 90) insert the new user's data, as well as the name to login to the platform together with the password. Name: introduce the user's name, 50 characters maximum is inserted. Surname 1: introduce the user's first surname, 50 characters maximum. (Optional field) Surname 2: introduce the user's second surname, 50 characters maximum. (Optional field) introduce the user's address. The format for mail is (Optional field) Description: introduce some comment about the user, 50 characters maximum. (Optional field) Login: introduce the user name for access to the platform, 20 characters maximum. Password: introduce the user's access key to the platform, between 6-15 characters. Retype password: repeat the user's access key to the platform, between 6-15 characters. In the Configuration tab (Figure 91); you select the language for the user. Figure 91. Configuration Tab

46 46 The user data is introduced in the Additional Data tab (Figure 92). Not all this data is obligatory, some is optional. Figure 92. Additional Data Tab Department: introduce the user department, 50 characters maximum. Address: introduce the user's address, 50 characters maximum. Locality: introduce the user's town, 50 characters maximum. Postal Code: fill in the user's postal code, 10 digits maximum. Province: fill in the user's county, 50 characters maximum. Country: introduce the user's country, 50 characters maximum. Person of contact: the user contact person, 50 characters maximum. Telephone: insert the user's telephone, 10 digits maximum. Web page: insert the user's web page, 50 characters maximum. Mobile phone: insert the user's mobile telephone, 10 digits maximum. Company: insert the company that the user belongs to, 50 characters maximum. If, when pressing "Ok", appears on the right of any field; it means that that field is erroneous. Locate the mouse on ; and the cause of the error will be shown. : applies the user permission changes that the administrator has made. to the users for the modules: : the administrator can assign three types of permission Nothing: The module that has this permission is not shown. Reader: The module is displayed but no actions can be carried out on that module, neither can any data be modified. Writer: The module is displayed and the user can carry out all the actions for that module and modify its data. Press on a user with the right-hand button of the mouse and a menu will be displayed Figure 93, that will allow you to create a new user, to modify or view user data and to delete the user created by the administrator.

47 47 Figure 93. User Options Menu To create a new user with the menu option is the same as creating a user by pressing the "New User" button User Settings Allows you to carry out certain customization adjustments of the platform for each user. Figure 94. User Configuration User Settings Load on Demand: if this option is selected, the terminal tree is loaded on user demand, that is to say, the tree loads as it displays. If this option is not selected the terminal tree is completely loaded from the beginning. View Terminal alias: if the option is marked, the Terminal aliases are visible, whenever the platform is run, the icon of the alias is enabled ( ). Language: the user's language is selected. To select the language, one has to double click on the field and a list of the languages that can be selected will be displayed. Figure 95. Language Options : the changes in the adjustments made by the administrator for the user's platform are applied User Permissions Groups The groups are selected that will form part of the user terminal tree.

48 48 Figure 96. User Configuration User Permissions Groups The administrator marks the user's checkbox and that of the groups that they want to appear in the user's platform. When they apply the changes and the user logs in to the platform, the groups marked by the administrator will appear in the tree. If you double click on a user in the terminal tree, the groups are marked that are associated with that user. the user. : apply the changes of the groups that will form part of the terminal tree of 2.3 Computers In the Computer module the status of the terminals is displayed, you can change or save the configuration and take remote control. There are seven distinct sub-modules: Terminals, Configuration, Actions, BandWidth Test, Annotations, Terminals vpro and AMT Services. Figure 97. Control Panel Status Terminals The content of the selected group is displayed. If this group contains terminals, the state of these is displayed. (Refresh): the whole Status sub module is updated. : returns to the next level. This button is activated, if you select a group that contains subgroups and access one of them. : the columns are adjusted to their content. : The control panel configuration is displayed (Figure 98). Choose the preferences of the terminal that you want to display: all, public IP, private IP, Fractalia Manager client version, VNC port, manufacturer, operating system, version of the rollback, processor, state of the terminal, tag, size of the RAM, size and the free space in the Windows partition.

49 49 Figure 98. Control Panel Configuration Private IP, the state of the terminal and tag are marked by default. A terminal can be in three states: the terminal is connected with the platform the terminal is not connected with the platform because the service has stopped or because it has been disconnected without previous notice. the terminal is turned-off. In this sub module, you can take action on the groups of terminal units and/or terminals that are displayed. Actions for a group of terminals You can create subgroups in the terminal groups, pressing the right-hand button of the mouse on the group that you want to create a sub-group of and display the menu Figure 99. Press on New and you will open the terminal group properties Figure 100. Figure 99. Menu for the groups

50 50 Figure 100. Generic Tab of Group Properties In this tab, insert the name of the group (Name), 50 characters maximum, and, optionally, the description (Description), 100 characters maximum. The "Serial Number" field is inactive because it is generated automatically when creating the group. This field cannot be modified. In the Configuration tab (Figure 101), select the inventory type and recurrence that are available (See section C.3.2.6), the time for monitoring (Inventory), downloads (Updates), and (Remote Actions). Default time is 5 minutes (this means that all terminals in the group will consult the server every 5 minutes for instructions). In case this fails, the default time for repetition of the consultation is 1 minute (this means that, by default, all the terminals of the group will retry the communication to the server to obtain instructions every minute). Then select the number of attempts in case of failure, by default 2 (this means that all terminals in the group will, by default, make two attempts to consult the server in case of failure). The times and numbers configured will only apply to those terminals registered in that group. Figure 101. Tab for Configuration of Group Properties

51 51 In the Connection Type tab, select the connection type that the terminal will have with the platform. Remoting: the actions required by the terminal are performed instantly. Polling: the actions required by the terminal are stored in the server database and executed on the next poll. Remote visibility: the actions required by the terminal are stored in the server database and executed on the next poll, and leaves the Callback port open. : if you mark this, you will apply the changes in the type of connection on the first level terminals; if you do not mark the changes in the type of connection, they will not be applied. Figure 102. Terminal Group Properties-Connection Type Tab In the information tab (Figure 103), introduce the data of the group. All the fields of the Information tab are optional. Department: introduce the department that the group belongs to, 50 characters maximum. Address: introduce the address of the group, 50 characters maximum. Locality: introduce the location of the group, 50 characters maximum. Postal Code: introduce the postal code of the group, 10 digits maximum. Province: introduce the province or county of the group, 50 characters maximum. Country: introduce the country of the group, 50 characters maximum. Person of contact: introduce the contact person for the group, 50 characters maximum. Telephone: introduce the group telephone, 10 digits maximum. If, when pressing "Ok", appears on the right of any field; it means that that field is erroneous. Locate the mouse on ; and the cause of the error will be shown.

52 52 Figure 103. Tab for Information of Group Properties As you can observe in Figure 104, the menu options (Edit), (View) and (Delete) are enabled. With the option (Edit), you can modify the data fields of Generic, Configuration and Information, but not the (Serial Number) field, which is disabled because the serial number is randomly generated when creating the group. With View, you can see all the data that has been inserted in the tabs. With Delete, you can delete the group on which you pressed. When deleting the group, the subgroups and the terminals that belonged to that group are also deleted. Actions for terminals Press on a terminal with the right-hand button of the mouse and the Figure 104 menu will be displayed. Figure 104. Terminal menu Observe that the enabled options are Edit, View, Delete and Remote Control (see section C.3.2.7) and Configuration. Press on Edit or View and the terminal properties will open (Figure 105).

53 53 Figure 105. Terminal Properties In the option Edit, you can only modify the Alias field. With the option View, you cannot modify any terminal properties field, you can only see them. With Delete, you can delete the terminal from the platform. Figure 106. Option Configuration of the Control Panel Terminal drop-down menu With the Configuration option of the Figure 106 menu, you can do two things: Open the configurator (Configuration (Config) (See the configurator section of the IRM Client manual) Save the terminal configuration as a template to configure other terminals (Configuration Set as Config. Template). If you select to save the terminal configuration, a confirmation is displayed that you have correctly saved it with the name of the terminal (Figure 107). This configuration can be selected in the Terminal Configuration module of the Control Panel.

54 54 Figure 107. Confirmation that the configuration has been saved correctly Figure 108. Option Operations of the terminal Control Pane drop-down menu With the Operations option of the Figure 108 menu, you can make two operations: Assign operations on the terminal clicked. ( that can be assigned to a terminal are: ).The operations Restart the terminal: reset the terminal that has been assigned the action. Force inventory of Hardware and Software: Forces a hardware and software inventory of the terminal that has been assigned the action. Immediately wake up bandwidthmetermodule: Wakes up, immediately, the module that measures the bandwidth of a terminal group. Selecting the action displays a message that the operations have been correctly sent (Figure 128). Figure 109. Operations sent correctly NOTE: This operation cannot be done with mobiles. Immediately wake up updates modules: Wakes up, immediately the Update module that is in pause. Selecting the action displays a message that the operations have been correctly sent (Figure 129).

55 55 Figure 110. Operations sent correctly NOTE: This operation cannot be done with mobiles. Pause all updates: This command pauses all updates being downloaded for a terminal. Restore the last Recovery Point: This directly restores the last Recovery Point of the terminal that has been assigned the action. NOTE: This operation cannot be done with mobiles. Resume the process of downloading updates: Continues the download process that was paused previously. Send a callback signal: Send a signal via the Callback port, when the terminal receives this signal it does not wait for the polling time but immediately executes the assigned operations. This signal has to be sent via an intermediate terminal that has enabled remoting by proxy. NOTE: This operation cannot be done with mobiles. Set Recovery point as base line: sets the Recovery Point in Figure 130 as baseline eliminating the recovery points prior to that selected. Figure 111. Select a Recovery Point NOTE: This operation cannot be done with mobiles. Creates a system command: On selecting this operation, Figure 131 is displayed and the Windows command that is inserted is executed with the SYSTEM user. (Windows XP) Figure 112. Insert command to run

56 56 Creates a user command: On selecting this operation, Figure 132, is displayed and the Windows command that is inserted is executed with the user that is logged-in. (Windows Vista) Figure 113. Insert a command to run Subscribe to terminal: register a terminal in the server SIP (Session Initiation Protocol) so that the Fractalia Manager platform server can enquire as to its status. NOTE: This operation cannot be done with mobiles and it needs the terminal to be equipped with Intel Corwin Springs technology. Wake up terminal: sends this signal to make a terminal that is in Sleep status active. NOTE: This operation cannot be done with mobiles and it needs the terminal to be equipped with Intel Corwin Springs technology. Do a Recovery Point: makes a recovery point for the terminal that has been assigned this action. Selecting this option displays Figure 133, in which a name must be inserted for the new Recovery Point. Figure 114. Introduce a name for the Recovery Point NOTE: This operation cannot be done with mobiles. Restore to Recovery Point: restore a Recovery Point in the terminal that has been assigned the action. Selecting this option displays Figure 134, to select the Recovery Point that is going to be restored. Figure 115. Select a Recovery Point NOTE: This operation cannot be done with mobiles.

57 57 Delete a Recovery Point: deletes a Recovery Point in the terminal that has been assigned the action. Selecting this option displays Figure 135, to select the Recovery Point that is going to be deleted. Figure 116. Select a Recovery Point NOTE: This operation cannot be done with mobiles. Set Restore ON Start ON or OFF: Choose if the terminal to which the action is assigned restores the latest Recovery Point after rebooting or not. Selecting this option displays Figure 136, in which you must choose to restore the terminal each time it is rebooted or not. Figure 117. Automatic restore ON or OFF NOTE: This operation cannot be done with mobiles. Each time an action is correctly assigned to a terminal Figure 118 is displayed. Figure 118. Action assigned If you close a window where you insert an argument for an action ( Error! No se encuentra el origen de la referencia. and Error! No se encuentra el origen de la referencia.), the action is cancelled and window Figure 119 is displayed.

58 58 Figure 119. Action cancelled by user To eliminate all actions assigned to a terminal. Selecting this action displays Figure Configuration Figure 120. Action eliminated Shows all the terminal configurations that have been saved. Figure 121. Control Panel Configuration : This allows you to upload your configuration to the platform with a personalised name, for later distribution to a machine or group of machines. Figure 122 is displayed in which you must put the name with which you want to save and attach the files, Config.xml (see Configuration Files in the Appendix) and Update.xml (see Configuration Files in the Appendix), to save the terminal configuration correctly. Figure 122. Upload Template Configuration To attach the files press on Browse and Figure 123 will be displayed. The address where the two files, Updates.xml and Config.xml, are to be found is %PROGRAMFILES%/Fractalia Manager ; you must select the corresponding file with your Browse and open them.

59 59 Figure 123. Window to open files If you press on a configuration that has already been stored, a menu is displayed with the options to edit the stored configuration or delete it (Figure 124). If you edit the configuration, the client configurator is shown with the stored characteristics of the file that you can modify (see configurator section in the IRM Client manual). Figure 124. Terminal Configuration Menu right button : pressing this button configures a terminal and /or group of terminals, with the properties that you have marked. To assign a configuration to a terminal and/or group of terminals, mark the terminal to which you want to assign that configuration, mark the configuration and then apply the changes (Figure 125). Figure 125. Assignment of a configuration to terminals and/or groups of terminals

60 Operations Actions are assigned to a selected group of terminals and or terminal. The actions have two phases: In process ( Executed ( ): the action is pending. ): the action has finished correctly Figure 126. Computer Operations Tab : If this action is ticked in the assigned action panel, the actions pending or finished in the selected terminal will be shown. If it is not ticked, then the following will be shown instead. : In the assigned actions panel will show the actions pending in the selected terminal. If the option is ticked this is shown. : If you mark this option, the Actions tab will be refreshed with the frequency you have established in of the principal platform menu. If the platform autorefresh is not active then the Figure 127 message will be displayed. Figure 127. Information window

61 61 Those actions that can be assigned to a terminal and/or group of terminals are: Restart the terminal: reset the terminal that has been assigned the action. Force inventory of Hardware and Software: Forces a hardware and software inventory of the terminal that has been assigned the action. Immediately wake up bandwidthmetermodule: Wakes up, immediately, the module that measures the bandwidth of a terminal group. Selecting the action displays a message that the operations have been correctly sent (Figure 128). Figure 128. Operations sent correctly NOTE: This operation cannot be done with mobiles. Immediately wake up updates modules: Wakes up, immediately the Update module that is in pause. Selecting the action displays a message that the operations have been correctly sent (Figure 129). Figure 129. Operations sent correctly NOTE: This operation cannot be done with mobiles. Pause all updates: This command pauses all updates being downloaded for a terminal. Restore the last Recovery Point: This directly restores the last Recovery Point of the terminal that has been assigned the action. NOTE: This operation cannot be done with mobiles. Resume the process of downloading updates: Continues the download process that was paused previously. Send a callback signal: Send a signal via the Callback port, when the terminal receives this signal it does not wait for the polling time but immediately executes the assigned operations. This signal has to be sent via an intermediate terminal that has enabled remoting by proxy. NOTE: This operation cannot be done with mobiles.

62 62 Set Recovery point as base line: sets the Recovery Point in Figure 130 as baseline eliminating the recovery points prior to that selected. Figure 130. Select a Recovery Point NOTE: This operation cannot be done with mobiles. Creates a system command: On selecting this operation, Figure 131 is displayed and the Windows command that is inserted is executed with the SYSTEM user. (Windows XP) Figure 131. Insert command to run Creates a user command: On selecting this operation, Figure 132, is displayed and the Windows command that is inserted is executed with the user that is logged-in. (Windows Vista) Figure 132. Insert a command to run Subscribe to terminal: register a terminal in the server SIP (Session Initiation Protocol) so that the Fractalia Manager platform server can enquire as to its status. NOTE: This operation cannot be done with mobiles and it needs the terminal to be equipped with Intel Corwin Springs technology. Wake up terminal: sends this signal to make a terminal that is in Sleep status active. NOTE: This operation cannot be done with mobiles and it needs the terminal to be equipped with Intel Corwin Springs technology. Do a Recovery Point: makes a recovery point for the terminal that has been assigned this action. Selecting this option displays Figure 133, in which a name must be inserted for the new Recovery Point.

63 63 Figure 133. Introduce a name for the Recovery Point NOTE: This operation cannot be done with mobiles. Restore to Recovery Point: restore a Recovery Point in the terminal that has been assigned the action. Selecting this option displays Figure 134, to select the Recovery Point that is going to be restored. Figure 134. Select a Recovery Point NOTE: This operation cannot be done with mobiles. Delete a Recovery Point: deletes a Recovery Point in the terminal that has been assigned the action. Selecting this option displays Figure 135, to select the Recovery Point that is going to be deleted. Figure 135. Select a Recovery Point NOTE: This operation cannot be done with mobiles. Set Restore ON Start ON or OFF: Choose if the terminal to which the action is assigned restores the latest Recovery Point after rebooting or not. Selecting this option displays Figure 136, in which you must choose to restore the terminal each time it is rebooted or not.

64 64 Figure 136. Automatic restore ON or OFF NOTE: This operation cannot be done with mobiles. These last operations are for terminals that have installed the Instant Recovery System; if they do not have it, Figure 137 will be displayed on assigning the action. Figure 137. Information message If you close a window where you insert an argument for the operation (Figure 131, Figure 132 and Figure 133), the operation is cancelled and window Figure 138 is displayed. Figure 138. Operation cancelled by user To assign an operation to a terminal, mark the terminal and drag the operation from the (Availables Operations) panel to the (Assigned Operations) panel and apply the changes. Figure 139. Assign Operation I

65 65 Figure 140. Assign Operation II To unassign an action from a terminal, mark the terminal, drag the action from the (Assigned Operations) panel to the (Availables Operations) panel, and apply the changes. Figure 141. Unassign Operation I

66 BandWidth Test Figure 142. Unassign Operation II Allows the bandwidth on one or various groups of terminals to be measured. (Figure 143). Figure 143. Computers BandWidth Test The BandWidth Test sub-module has two tabs: Assignment and Management Assignment Assigns the resources to the groups of terminals selected in the IRM tree and shows the state of the test.

67 67 Available Resources Displays the available resources that are going to be used to perform the bandwidth test. Assigned Resources Assigns the resources to perform the bandwidth test and displays its progress. displayed in the lower panel of Assigned Resource. : filters the terminal groups that are The first field selects the number of terminal groups that are going to be displayed in the lower panel of the Schedule Group. (Figure 144). Figure 144. First filter field The second field selects the state of the terminal groups to be displayed in the lower panel of the Schedule Group. (Figure 145). Figure 145. Second filter field If ANY is selected, the number of groups selected in the first field that are in any state IDLE, BLOCKED, COMPLETED or OUT_OF_INTERVAL will be shown. To assign a resource to a terminal group mark the terminal group on which you want to perform the test and move the resource that you want to use from Available Resources to Assigned Resources. Once assigned, Figure 146 appears..

68 68 Figure 146. Download Setting The test adjustment window (Figure 132) has: Figure 146 Selected Group Tree: shows the terminal groups that are going to perform the test. Selected Resource: shows the resource URL selected (URL) and the resource size that the group is going to download (Size). Recordatory Test Name: insert the name you want to give to the test; a maximum of 50 characters can be inserted. Size to Download has two options: (Customize): select a personal size that you are going to download from the resource. Units: choose if the size to be downloaded is in MEGABYTES or KILOBYTES. Figure 147. Units

69 69 Quantity: select the quantity of resource size to be downloaded. (Full): download the complete resource. (Applied Schedule): to perform the bandwidth test, select the Schedules created in the Management tab. Pressing, displays Figure 148, where all the available Schedules are shown. Figure 148. Schedule Selection (Advanced Settings), there are two adjustments that can be made: (Repeat times): number of times that the terminal group is going to download the resource. It can happen that on downloading a resource more than once the same terminal will do it depending on who makes the petition after the download has been made. (Time out minutes): if the time indicated in the field is exceeded and no terminal has started a test, or a terminal has started but has not finished the download of the resource, the test will be terminated. Once the adjustments have been made, if you press OK, the test starts. The follow-up of the test is shown in the panels Assigned Resources and Terminals Response. If no terminal group has been selected the message shown in Figure 149 is displayed. Figure 149. No terminal group selected

70 70 If you double click on a terminal group on which you have assigned a test the following characteristics will be shown: Status: shows the state of the terminal group. A test can be in four states: (IDLE) : ready to download the resource or start the test. (BLOCKED) : it is downloading the resource and no other terminal can make a request. (COMPLETED) : the test has finished. (OUT_OF_INTERVAL) : no terminal of the selected terminal group has started the download before time out. URL: shows the address of the resource being used for the test. Size to download: shows the size of the resource to be downloaded. Pending download: displays the number of resources pending download. Time out: shows the time for the end of the test, if no terminal has made a request to download the resource. Next time out: shows the time for the end of the test if a terminal has started to download but is taking longer than the time shown in this option. Create date: shows the creation date of the test. Workers (terminals): shows all the terminals belonging to the terminal group shown in the Schedule Groups pane. Schedule: shows the Schedule employed for the test. Pressing on the test follow up with the right hand mouse button displays that allows the elimination of the test that was clicked, after pressing Si in the validation Figure 151. Figure 150. Eliminate test I Figure 151. Validation to eliminate a test

71 71 Figure 152. Eliminate a test II Terminals Response This panel shows a series of characteristics to describe the progress of the test. The format that will be shown is: Name of the test (Terminal group that is performing the test and the date programmed for it) Set of characteristics of the terminals that perform the test Figure 153. Progress Status Terminal: shows the name of the terminal performing the test. Bytes to read: shows the number of bytes that have to be downloaded to the terminal. Read Bytes: shows the progress of the download of the resource. Percent: shows the percentage downloaded of the resource. Init Date: shows the date the test started. End Date: shows the date the test finished. Init Time: shows the start time for the download of the resource. End Time: shows the end time for the download of the resource. Kbps: shows the download speed in Kilobits per second (Kbps).

72 72 Seconds: shows the time it takes to download the resource. State: shows the download state of the resource. Three states exist: Processing: the download of the resource is being processed. OK: the resource has been successfully downloaded. ERROR: the resource has not been successfully downloaded. Management Create the new resources and operating schedules for the test of the bandwidth. Management upper panel Figure 154. Management of Bandwidth Test Shows the available resources created by the users to perform the test. All the resources that are shown can be selected to perform a new test. : clicking this button displays Figure 155; this is used to insert the URL resource that is going to be employed to perform the tests.

73 73 Figure 155. New Resource If the URL is incorrect, on pressing Ok an error message is displayed (Figure 156), indicating that the URL inserted is not available or is not a downloadable resource. Figure 156. Error message for the URL inserted If the URL inserted is available and it is a downloadable resource, it will be stored in the upper panel and in the (Available Resources) panel in the Assignment tab. Clicking on this panel with the right-hand mouse button opens the Figure 157 menu. This menu allows you to create a new resource to perform the test. Figure 157. Available resources panel menu

74 74 Figure 158. New Resource If the URL is incorrect, on pressing Ok an error message is displayed (Figure 159), that indicates that the URL inserted is not available or is not a downloadable resource. Figure 159. Error message for the URL inserted If the URL inserted is available and it is a downloadable resource, it will be stored in this panel. Clicking on this panel with the right-hand mouse button opens the Figure 160 menu. This menu also allows you to create a new resource to perform a test, and lets you edit, view or eliminate a resource that has been created previously. Figure 160. Available Resources Menu When editing or viewing a resource Figure 161, is displayed, with the URL, the size and the availability of the resource.

75 75 Figure 161. Edit or View Resource If you edit the resource, the URL field is the only one you can modify. If you insert a URL that is not available or is not downloadable Figure 162 is displayed. If the URL is correct it will modify the Size and Available fields according to the resource inserted. Lower Management Panel Figure 162. Error message for the URL inserted Shows the schedules available to perform the test that the users have created. : pressing this button displays Figure 163 with which you can create a new schedule to perform a test. Figure 163. Create a Schedule in Management Name: insert the name of the Schedule, maximum 50 characters.

76 76 Description: insert the Schedule description, maximum 50 characters. This field is optional. Initial date: select the Schedule start date. End date: select the Schedule finish date; this must be later than the start date. Hour: insert the starting and finishing time for the Schedule. Clicking on this panel with the right-hand mouse button opens the Figure 150 menu. This menu also allows you to create a new resource to perform a test, and lets you edit, view or eliminate a resource that has been created previously Annotations Figure 164. Available Resources Menu Create and show all the notes that have been created for the selected terminal or terminal group. Figure 165. Annotations : edit the contents of an annotation of a group or terminal. Another way to edit the annotation contents of a group, or terminal, is to double click on the note that you want to modify. If it is a terminal group, Figure 166 will be displayed and if it is a terminal, Figure 167 is displayed. Figure 166 Edit content of a group annotation

77 77 Figure 167. Edit annotation of a terminal If you click on the Annotations panel with the right-hand button the Figure 168 menu will open. Figure 168. Annotations Menu : edits the content of a group or terminal. Another way to edit the content of an annotation is by double clicking on the annotation that you want to modify. If it is a terminal group Figure 169 will be displayed and if it is a terminal Figure 170 will be displayed. Figure 169. Edit content of a group annotation

78 78 Figure 170. Edit annotation of a terminal : creates a new annotation type. Two types of annotation exist, one for all the groups of terminals in the principal tree and the other for all the terminals registered in the platform. If you want to create an annotation type by group, you must click on a group of terminals, then click on the Annotations panel with the right-hand button and select the option New Type. Selecting this option will display Figure 171. Figure 171. New Type If you want to create an annotation type by terminal, you must click on a terminal, then click on the Annotations panel with the right-hand button and select the option New Type. Selecting this option will display Figure 172. Figure 172. New Type

79 79 : edits the annotation name and description that you clicked. When you select this option, Figure 173 is displayed for a terminal group and Figure 174 is displayed for a terminal. Figure 173. Edit annotation for a terminal group Figure 174. Edit annotation for a terminal : Eliminates the annotation that you have clicked. On trying to eliminate the annotation, a confirmation window will be displayed Figure 175. Figure 175. Confirmation window of elimination of Terminals vpro annotation Terminals vpro This shows the terminal on which you have double clicked to enable the option to use VPro actions.

80 80 Figure 176. VPro Terminals (Refresh): Refreshes the main tree. In some cases, it is necessary to refresh to show the changes made in the tree. (Adjust columns): adjusts the columns to the size of the data saved in each one of the registers. Terminal: name of the AMT terminal. User: VPro access user name. Password: VPro access password. Port: VPro access port. IP: public or private. Actual IP: Actual VPro IP that the machine has. Power State: VPro terminal connection status. To enable the VPro terminal it is necessary to mark the checkbox of the VPro field, insert the VPro access password in the Password field and press. Figure 177. Register a VPro terminal If you click with the right-hand button on one of the terminals that has vpro enabled the Figure 178 menu is displayed. vpro Actions Figure 178. VPro Menu Selecting this option in the menu displays all the actions that can be done with a machine that has vpro. Turn on the terminal: Turns on the terminal machine that has the action assigned. Shutdown the terminal: Shuts down the terminal machine that has the action assigned. Restart the Terminal: Restarts the terminal machine that has the action assigned. Update power state: Updates the VPro terminal s Power State field. Update configuration: updates the VPro terminal s configuration.

81 81 AMT Remote Control Selecting this option opens the remote control window of IRM AMT (Figure 179), where you can perform certain actions on the terminal machine that you clicked on with the right-hand button of the mouse. Figure 179. IRM AMT Remote Control It is divided in three areas: Menu, connection state and remote control monitoring. AMT Remote Control Menu Terminal Connect SOL: connects the Serial Over LAN, if it is disconnected. Disconnect SOL: disconnects the Serial Over LAN, if it is connected. Reset Terminal: resets the terminal. Font Size: select the application font size. Send Key Code: Send Key Code: sends a key press to the terminal. Exit: closes the IRM AMT Remote Control application. Remote Command Normal Boot: switches on the equipment even if it is turned off. Power Up: switches on the equipment even if it is turned off. Power Down: switches off the equipment when it is turned on. Remote Boot to BIOS Setup: starts the equipment in the BIOS. Remote Boot to Redirect Floppy: starts the equipment and redirects to the disk of the equipment making the remote control. Remote Boot to Redirect CD: starts the equipment and redirects to the CD of the equipment making the remote control.

82 82 Disk Redirect Remoted Reboot: starts the equipment even if it is switched off accessing the Instant Recovery System menu by remote control. Custom Command: sends a command to the equipment Redirect active: activates redirecting to the floppy or CD of the equipment making the remote control. Redirect Start: selects redirecting mode. Change Target Floppy: selects the disk unit that you want to redirect to. Change Target CD: selects the CD unit that you want to redirect to. Show Redirection State: shows the state of the redirection. Connection state Shows the connection status with the Serial Over LAN. There are three states: Connecting, Connected and Disconnected. Remote Control Monitoring Presents the visualization of the remote control of the terminal that has the vpro. 2.4 Remote Updates The module Remote Updates will manage the updates and the groups of updates. Figure 180. Assignment of Remote Updates A group is formed by one or more updates to be assigned to the groups of terminal units and/or the terminals belonging to the terminal tree (IRM Groups and Active Directory) or Dynamic Groups (Manual Dynamic Groups and Dynamic Query's Groups). When a group of updates is assigned to a group of terminals, the group of updates will be downloaded to all the terminals and existing groups in it.

83 83 If a group of updates has been downloaded and you introduce a new update in the group of updates, this will be downloaded automatically in the terminal without the need for any action. In addition, if you modify some update and the modification has a change of the update key (hash), this downloads again. When downloads are carried out two files are generated: UpdateShared.upd.xml: stores the information of the updates downloaded. This file is in: %PathIRM%\p2p. Where % PathIRM% is the path configured in the Configuration tab of the IRM client configurator, (see section E.3.1). UpdateProcessed.upd.xml: stores the information of the updates processed. This file is in: %PROGRAMFILES%\4.8\Fractalia Manager There are five sub modules in which you can assign, create and view the status of the downloads, check requisites and create updates: Assignment, Management, Update Status, Check requirements and Self Service Assignment The assignment of groups of updates to terminals and/or groups of terminals is carried out in this sub module (Figure 181). To assign a group of updates you must mark the checkbox of the group, terminal and/or terminals that you want to assign the group of updates to (Figure 181) and drag the group of updates from the window Available Update Groups to Assigned Update Groups (Figure 182). When the changes are applied, two things can happen, depending on whether the update group has an update with requisites or not. Figure 181. Select terminals and/or groups of terminal units

84 84 Figure 182. The groups of updates are dragged to the assignment panel Group of updates without requisites A confirmation message is displayed that must be accepted to download the update groups selected to the terminals or terminal group (Figure 183). Figure 183. Message of assignment confirmation Group of updates with requisites Displays a message to see if a check of the requisites of the update group is wanted. If you press No, Figure 184, will be displayed, that must be accepted to download the update groups selected to the terminals or terminal group. Figure 184. Check requisites If you press Si, Figure 185 appears, that starts to check the update requirements for the terminals assigned for the update. (Figure 186).

85 85 Figure 185. Requirements Result I Figure 186. Requirements Result II The results of the check are shown in Figure 187 and can be two: : The terminal has passed all the update requisites. : The terminal has failed some update requisite.

86 86 Figure 187. Requirements Results III To see which requisite the terminal has not passed, the terminal tree must be displayed by pressing on. (Figure 188). Figure 188. Requirement Result IV

87 87 Once the results have been obtained, you can assign the update group to all the terminals that fulfil all the requisites or cancel the assignment. If you decided to apply the updates window Figure 183 will be displayed, that you must accept if you wish that the update groups selected be downloaded to the terminals or groups of terminals. Once the update groups have been correctly assigned to the terminals, Figure 189 will be displayed. Figure 189. Process performed successfully In Assigned Update Groups select the timetable (Schedule, see section ) of the update packets, clicking on the tab, to download them on the desired date (Figure 190). Figure 190. Select Schedule To cancel the assignment of a group of updates to a terminal or a group of terminals, double click on the terminal or groups of terminals so that the panel Assigned Update Groups displays the groups of updates assigned. Next, you have to mark the terminals or groups of terminals that you want to cancel the assignment of a group of updates for (Figure 191), drag the group of updates from Assigned Update Groups to Available Update Groups (Figure 192) and apply the changes. Figure 191. The terminals or groups of terminal units are marked

88 88 Figure 192. Drag the group of updates to the Available Update Groups panel Management The sub-module is shown in Figure 193. It is divided in two panels: in the upper panel, you create the updates and the groups of updates that later you will assign to the registered terminals. In the lower panel, the timetables, or Schedules are created, indicating when it will be possible to download the groups of updates. Upper Management panel Figure 193. Management of Remote Updates The upper panel (Figure 194) has a menu that permits the creation of packages and updates. Figure 194. Upper Panel of the Management sub module (Collapse All): Collapses all the directories of the main tree. (Expand All): Expands all the directories of the main tree. (Adjust columns): The columns are adjusted to the size of the data saved in each one of the registers.

89 89 (Refresh): The main tree is refreshed. In some cases, it is necessary to refresh so that the changes made are displayed in the tree. : the groups of updates are created, in which you will bring together the updates. A window is displayed where you must introduce the name of the package and, optionally its description, assign the updates that you wish to include and the priority of the package (Figure 195). Group Data: insert the update characteristics and select the priority of the download and the updates are going to be assigned to the group. Figure 195. New Update Group Name: insert the name of the group of updates, maximum 50 characters. Description: insert a description of the group of updates, maximum 50 characters. This field is optional. The priorities of the updates groups are high, medium and low, being downloaded first those of high priority, then those of medium and later those of low. To assign an update to an update group, it is necessary to drag the download from Available updates to Assigned updates. If you edit the group of updates (See later in this section), Terminal assigned to this group will display the terminals to which you have assigned the group of updates (Figure 196). You can cancel the assignment of the terminals selecting the field "Del" of the terminal or in the way explained in the Assignment tab.

90 90 Figure 196. Terminals assigned to this group If, when pressing "Ok", appears on the right of any field; it means that that field is erroneous. Locate the mouse on ; and the cause of the error will be shown. Operations: assigns the actions that you want to perform before and after the update group download. (Figure 197). Figure 197. Actions for the update group Restart the terminal: reset the terminal that has been assigned the action. Force inventory of Hardware and Software: Forces a hardware and software inventory of the terminal that has been assigned the action. Immediately wake up bandwidthmetermodule: Wakes up, immediately, the module that measures the bandwidth of a terminal group. Selecting the action displays a message that the operations have been correctly sent (Figure 128).

91 91 Figure 198. Operations sent correctly NOTE: This operation cannot be done with mobiles. Immediately wake up updates modules: Wakes up, immediately the Update module that is in pause. Selecting the action displays a message that the operations have been correctly sent (Figure 129). Figure 199. Operations sent correctly NOTE: This operation cannot be done with mobiles. Pause all updates: This command pauses all updates being downloaded for a terminal. Restore the last Recovery Point: This directly restores the last Recovery Point of the terminal that has been assigned the action. NOTE: This operation cannot be done with mobiles. Resume the process of downloading updates: Continues the download process that was paused previously. Send a callback signal: Send a signal via the Callback port, when the terminal receives this signal it does not wait for the polling time but immediately executes the assigned operations. This signal has to be sent via an intermediate terminal that has enabled remoting by proxy. NOTE: This operation cannot be done with mobiles. Set Recovery point as base line: sets the Recovery Point in Figure 130 as baseline eliminating the recovery points prior to that selected. Figure 200. Select a Recovery Point NOTE: This operation cannot be done with mobiles.

92 92 Creates a system command: On selecting this operation, Figure 131 is displayed and the Windows command that is inserted is executed with the SYSTEM user. (Windows XP) Figure 201. Insert command to run Creates a user command: On selecting this operation, Figure 132, is displayed and the Windows command that is inserted is executed with the user that is logged-in. (Windows Vista) Figure 202. Insert a command to run Subscribe to terminal: register a terminal in the server SIP (Session Initiation Protocol) so that the Fractalia Manager platform server can enquire as to its status. NOTE: This operation cannot be done with mobiles and it needs the terminal to be equipped with Intel Corwin Springs technology. Wake up terminal: sends this signal to make a terminal that is in Sleep status active. NOTE: This operation cannot be done with mobiles and it needs the terminal to be equipped with Intel Corwin Springs technology. Do a Recovery Point: makes a recovery point for the terminal that has been assigned this action. Selecting this option displays Figure 133, in which a name must be inserted for the new Recovery Point. Figure 203. Introduce a name for the Recovery Point NOTE: This operation cannot be done with mobiles.

93 93 Restore to Recovery Point: restore a Recovery Point in the terminal that has been assigned the action. Selecting this option displays Figure 134, to select the Recovery Point that is going to be restored. Figure 204. Select a Recovery Point NOTE: This operation cannot be done with mobiles. Delete a Recovery Point: deletes a Recovery Point in the terminal that has been assigned the action. Selecting this option displays Figure 135, to select the Recovery Point that is going to be deleted. Figure 205. Select a Recovery Point NOTE: This operation cannot be done with mobiles. Set Restore ON Start ON or OFF: Choose if the terminal to which the action is assigned restores the latest Recovery Point after rebooting or not. Selecting this option displays Figure 136, in which you must choose to restore the terminal each time it is rebooted or not. Figure 206. Automatic restore ON or OFF NOTE: This operation cannot be done with mobiles. If you close a window where you introduce the argument for an action, then the action is cancelled and Figure 207 is displayed.

94 94 Figure 207. Action cancelled by user To assign actions before the download drag the action to be done to Pre operations. (Figure 208 and Figure 209). Figure 208. Assign to Pre actions I

95 95 Figure 209. Assign to Pre actions II To assign actions after the download drag the action to be done to Post operations. (Figure 210 and Figure 211). Figure 210. Assign to Post operations I

96 96 Figure 211. Assign to Post operations II If you tick the checkbox Select for Error, the post operations assigned will be run after installation even if there are errors. (Figure 33)

97 97 Figure 212. Post operations whether the installation is faulty or not To assign operations after a faulty installation; drag the desired action to the Post operations error case. (Figure 34 and Figure 35).

98 98 Figure 213. To assign a Post operations error case I Figure 214. To assign a Post operations error case II

99 99 : The updates are created that will be assigned to the groups of updates. A window (Figure 215) is displayed consisting of three tabs: General: the features of the update are inserted with the actions to be carried out: installation with or without execution, with or without copying in a path in the terminal or uninstallation of the update. Figure 215. New Update General (Install information) Name: Insert the name of the terminal, 50 characters maximum. Hash: You cannot modify this field. It will be created when creating the update. Description: insert the description of the update, 50 characters maximum. This field is optional. You can select three actions to take with the update: Install information: introduce the information relating to the update installation (Figure 215) Actions: Mark the actions you want to take after downloading the update. The actions are: Execute after download: Execute the update after the download. If you mark this option, it is obligatory to fill a valid detection option. File Destination: If you want to keep the update somewhere else, introduce the path where you want to keep it. Parameters: introduce the executable parameters, if you have them. Command: execute the command inserted in this field. Upload Package: Choose the file that you want to upload to the server. Upload Information: Introduce the path where the information (.ini) of the package to upload is found. The introduction of this path is optional. Uninstall information: insert the information relating to update uninstallation. (Figure 216)

100 100 Figure 216. Update General (Uninstall information) Actions: Mark the actions you want the update to take. The actions are: Uninstall when unassign: the update uninstalls once it has unassigned the terminal. Delete in file destination: the update is eliminated from the file UpdatesProccessed.xml.upd that is in %PROGRAMFILES%\Fractalia Manager\4.8\ and from the File Destination in the case that this field has been filled in. Detecting: introduce the information relating to the detection of an update in the terminal where it has been installed. (Figure 217)

101 101 Figure 217. Update General (Detecting Detecting: detection modes to know if an update is already installed in the equipment. There are three detection modes: Default: controls that the update is in the IRM updates download path. File: checks that the file path inserted in the File field exists. Registry key: checks that the registry key inserted in the Registry key field exists. URLs: alternative URLs are displayed where the terminal can download the update if the URL is not available. It works as redundancy server, that is to say, if one of the servers where the update is found is not available, it will go to the other one to carry out the download of the update. In Figure 218 the URL has been added, this contains the same update that you uploaded to the main server. In case the main server, where you uploaded the update yqunimornpibdka.jpg, is not available, the client will try to carry out the download from the alternative route

102 102 Name: insert an alternative URL. URL s list: list of URL s available. Figure 218. New Update URLs Insert an alternative URL in the field Name and press "Add" to go on adding more sources for the update in the URL's list panel. If a URL of the list is selected, it can be deleted by pressing the button Delete. Groups: you can assign an update to one or several groups already created by dragging one or a group from Available Groups to Assigned Groups, in this way, the groups that are in Assigned Groups will contain the update. Figure 219. New Update Groups

103 103 Requirements: insert the requisites that the terminals must comply with to download the update. Figure 220. Update Requisites The requisites that can be assigned to an update are: Operating System. The predefined values for this requisite are: Microsoft Windows XP Professional Service Pack 2 Microsoft(R) Windows(R) Server 2003, Standard Edition Service Pack Microsoft Windows XP Professional Service Pack 2 Microsoft Windows 2000 Professional Service Pack 4 Microsoft(R) Windows(R) Server 2003, Enterprise Edition Microsoft Windows 2000 Advanced Server Service Pack 4 Microsoft Windows XP Home Edition Service Pack 2 Microsoft(R) Windows Vista Starter Microsoft(R) Windows Vista Starter K Microsoft(R) Windows Vista Basic Microsoft(R) Windows Vista Basic K Microsoft(R) Windows Vista Basic N Microsoft(R) Windows Vista Home Basic Microsoft(R) Windows Vista Home Basic K Microsoft(R) Windows Vista Home Basic N Microsoft(R) Windows Vista Home Premium Microsoft(R) Windows Vista Home Premium K Microsoft(R) Windows Vista Home Premium Microsoft(R) Windows Vista Business Microsoft(R) Windows Vista Business K Microsoft(R) Windows Vista Business N Microsoft(R) Windows Vista Enterprise Microsoft(R) Windows Vista Enterprise K

104 104 Microsoft(R) Windows Vista Ultimate Microsoft(R) Windows Vista Ultimate K Processor. The predefined values for this requisite are: Intel(R) Pentium(R) AMD Intel(R) Celeron(R) RAM size (in MB). Insert a value in the Value field and select an operator in the Operator field. The operators that can be selected are <, >, <=, >=, =. Free Windows Partition Size (in MB). Insert a value in the Value field and select an operator in the Operator field. The operators that can be selected are <, >, <=, >=, =. Internet Explorer Version. The predefined value for this requisite is 6.0. Mozilla Firefox Version. The predefined value for this requisite is 1.8. If Netscape 6 is installed. If Net Framework 1.1 is installed If Net Framework 2.0 is installed Java Version. The predefined value for this requisite is 1.5. Macromedia Flash Version. The predefined value for this requisite is 9.0. ActiveSync Version. The predefined value for this requisite is 4.2. Media Player Version. The predefined value for this requisite is 9.0 or Outlook Express Version. The predefined value for this requisite is 6.0. All requisites that are added by pressing are shown in the lower panel of the tab (Figure 221). The requisites can be eliminated from the update in this panel by pressing on the requisite to be eliminated. Figure 221. Requisites added to the update Clicking on a group with the right-hand button opens a menu that allows you to create a new group of updates and edit, view or delete the group you have clicked. Clicking on an update with the right-hand button opens a menu that allows you to create a new update and edit, view or delete the update you have clicked.

105 105 Lower Management Panel In the lower panel (Figure 222) allows the creation of the planning (or Schedules), that are the periods during which the update groups can be downloaded. Figure 222. Lower Panel of Management sub module To create a Schedule click in the panel with the right hand button of the mouse, a menu is displayed and pressing New displays the window to create a Schedule (Figure 223). Figure 223. Management Schedule Name: insert the name of the Schedule, maximum 50 characters. Description: insert the Schedule description, maximum 50 characters. This field is optional. Initial date: select the Schedule start date. End date: select the Schedule finish date; this must be later than the start date. Hour: insert the starting and finishing time for the Schedule. If, when pressing "Ok", appears on the right of any field; it means that that field is erroneous. Locate the mouse on ; and the cause of the error will be shown. Clicking on a Schedule with the right hand button displays a menu (Figure 224). This menu gives the option to create a new Schedule or edit, view or delete the Schedule clicked on. Figure 224. Drop down menu If you select to create a new Schedule (New), to Edit or View Figure 223 is displayed. Selecting Delete will display a confirmation window (Figure 225), to check that you really want to delete the selected Schedule.

106 Update Status Figure 225. Confirmation window to delete a Schedule The download status of the updates is shown by group or by terminal. Figure 226. Update Status by terminal By terminal (Figure 226): the download state of the updates is shown that have been assigned to a terminal. Double clicking on a terminal on the right shows the update groups assigned to that terminal and their status. : The update has been assigned to the terminal : The update is being downloaded. : The update download has finished. : The update is installing. : It has been installed, if this option is active, or the update has downloaded correctly. : The update has not downloaded or installed correctly. Clicking on the update with the right hand button of the mouse will display the Figure 227 options. Figure 227. Update menu : This will reinstall the selected update. After reinstallation of the update a warning icon will be displayed to tell you that the update has been installed twice. (Figure 228)

107 107 Figure 228. Warning after reinstallation : This reinstalls the MSI type update that you clicked on. : This will hide the Warning message that otherwise would be displayed next to the status of the update when this is reinstalled to inform you that the update has been installed twice. (Figure 228 and Figure 229) Figure 229. Warning message disappears : resets the state of the update to assigned and reinstalls it. By group (Figure 230): displays all the terminals that have a group of updates assigned and their state. Double-clicking on a group of updates will display, on the right, the terminals that have been assigned this group and the status of the download of these updates. Figure 230. Update Status by Update Group Clicking the update with the right hand button of the mouse will show the Figure 231 options. Figure 231. Update menu By Update Group : reinstalls the update you clicked on. : reinstalls the MSI type update you clicked on Check Requirements Checks the update requisites for selected terminals or groups of terminals.

108 108 Figure 232. Check Requirements To check a requisite for a terminal and/or group of terminals, mark those you want to check, mark the update that you want to verify and click on, the result of the check is shown in the Requirements check result panel. (Figure 233 and Figure 234). Figure 233. Check requisites Self-Service SW Figure 234. Results of the Check The assignment of update groups to the SelfService client application is performed in this sub module. (See section E.4)

109 109 Figure 235. Self Service SW Tab To assign an update group to Self Service you have to mark the checkbox of the group, terminal and/or terminals for which you want to have the updates available for download. via the Self Service application, drag the update group from the All Update Groups window to the Available Update Groups window and apply the changes. (Figure 236) 2.5 Patch Management Figure 236. Assign and update group to the Self Service The Patch Management module is where you are going to manage the IRM supported application patches and the update groups, that contain patches.

110 110 Figure 237. Patch Management Tab It has six tabs: Start Page, Application for center, Application for clients, Patch Manager, Installed patches, Download Manager Start Page Shows the GUID of the center where the FPDS web application must be registered (see section 2.3 of the Server Installation Manual) to make the rest of the Patch Management tabs available Application for center Shows the applications that will convert to groups of updates. The groups of updates created in this tab will be shown in the Remote Updates tab as PM_ApplicationName. The only action that can be performed on these groups of updates is to add a patch that has been downloaded via the Download Manager tab. (see section 2.5.6)

111 111 Figure 238. Applications for center tab : apply the changes made in this tab. : update the applications in the Applications for center tab. To convert an application in the update group click on the application you want to convert and apply the changes. (Figure 239 and Figure 240) Figure 239. Convert applications in update groups

112 Application for clients Figure 240. Conversion finished correctly The patches installed by a terminal of a concrete application are checked Patch Manager Shows the patches that will be candidates for conversion to updates. The updates created in this tab will be shown in the Remote Updates tab as PM_PatchName. The only action that can be performed on these updates is to include them in a group of updates created in the Application for center tab of Patch Management. (See section 2.5.2) Figure 241. Patch Manager Tab Application name displays all the applications that have been converted into update groups in the Application for center tab. (see section 2.5.2) All the patches available for the selected application are shown in the Patches section. The characteristics of a selected patch are displayed in Patches details. : apply the changes made in this tab. : refreshes the applications in the Patch Manager tab.

113 113 : filters the patches selected by the languages shown in the menu. To convert the patches in candidates to be converted in updates mark the application to display the corresponding patches, select the patches that you want to convert to updates and apply the changes. (Figure 242 and Figure 248) Figure 242. Candidate patches to be updates Installed patches Figure 243. Patch marked as candidate to be an update Displays the status of the patches Download Manager Shows the status of the patches marked in the Patch Manager tab (see section 2.5.4) to convert for future updates.

114 114 Figure 244. Download manager tab : apply changes made in this tab. : refreshes the applications in the Download Manager tab. : filter the application patches by status as follows: Approved: patch approved for conversion in an update. Declined: patch rejected for conversion in update. Any: any of the states mentioned. : filters the application patches selected by the following patch status: In process: patch downloading for conversion to an update. Downloaded: patch downloaded; therefore, it has been converted into an update and can be used as such. Error: Patch download erroneous. New Patch: new patch created in the Patch Manager tab. Any: any of the states mentioned. After selecting one of the two filter options, it is necessary to press the button to apply the filter. : filters the application patches selected by the languages shown in the menu. To create a patch as an update to add to a group of updates mark the Is approved checkbox of the patch that you want to convert to update and apply the changes. (Figure 245, Figure 246, Figure 247, Figure 248 and Figure 249)

115 115 Figure 245. Locating the patch to approve as an update Figure 246. Mark to convert to an update Figure 247. Patch in process of conversion to update

116 116 Figure 248. Patch created as an update I Figure 249. Patch created as an update II To reject a patch as an update, unmark the Is approved checkbox of the patch you wish to reject and apply the changes. (Figure 250 and Figure 251)

117 117 Figure 250. Locating the patch to approve as an update 2.6 Inventory Figure 251. Unmark to reject a patch The inventory contains the system hardware and software information. The hardware and software information contained is specified in a template. The template is an XML file generated in the client and sent to the server, to do this it is necessary to program a task in the server. This module allows you to know the software and hardware features of the different terminals and it allows you to upload templates and configure tasks.

118 118 Figure 252. View hardware It has four sub-modules: Inventory, Inventory Differences, Processes Associations and Management Inventory It allows you to see a complete list of features at configuration level or hardware of the registered terminals in the platform (Figure 252). (Collapse All): Collapses all the directories of the inventory. (Expand All): Expands all the directories of the inventory. (Refresh): Refreshes the inventory. In some cases, it is necessary to refresh to show the changes made in the tree. : Exports the inventory content for the selected group of terminals to a file. Pressing this button displays the Figure 253 window to select the path and name of the file.

119 119 Figure 253. Window to export the file to your machine : The inventory is exported to the printer. Pressing this button displays Figure 254, where the printer is selected that will print the document and on accepting, it shows a preview of the document to print. (Figure 255). Figure 254. Printer selection

120 120 Figure 255. Preview of printout On clicking the module tab, View Hardware a window is displayed in the lower part of the area where the main tree is found (Figure 256). This panel filters the hardware properties that are to be displayed in the inventory that appears in the main window of View Hardware. Figure 256. Inventory Filter (Collapse All): collapses all the directories of the inventory. (Expand All): expands all the directories of the inventory.

121 121 (Refresh): updates the inventory. In some cases, it is necessary to refresh to show the changes made in the tree. : selects or deselects all the Inventory Filter options. : exports the inventory content for the selected group of terminals to a file. Pressing this button displays the window Figure 257 to select the path and name of the file. Figure 257. Window to export the file to your machine : exports the content of the inventory for a selected group of terminals to the printer. Pressing this button displays Figure 258, where the printer is selected that will print the document and on accepting, it shows a preview of the document to print. (Figure 259). Figure 258. Printer selection

122 122 Figure 259. Printout Preview To show the inventory, you must mark the filter options that you want to display and the double click on the terminal of which you want to show the inventory. (Figure 260). Figure 260. Example of the display of a terminal inventory

123 Inventory Differences The Hardware and Software modifications made in a terminal are displayed. As you can observe in Figure 261, you can choose to display the (Added) ones, those (Deleted), the updates (Updated) or all the modifications that have been carried out in the equipment of the terminal (All Items). Figure 261. Hardware Differences Figure 262. Different Types of Hardware Differences Processes Associations Applications detected in the inventory are associated with the processes. Once associated, the percentage of use is shown in the Report Server web application. (See section D.2.2.4)

124 124 Figure 263. Processes Associations Module To do this, click on the drop down menu and select the application corresponding to this process. (Figure 264) Figure 264. Association of processes

125 Management Only one inventory template per company can be created to get the different elements. During the group creation process, you must choose an inventory-reporting template and schedule a time for it, which will be valid for all the terminals belonging to that group. Figure 265. Inventory Management Two ways exist to upload an inventory: through the contextual menu or by pressing. To display the contextual menu (Figure 266), click with the right-hand button of the mouse on the window, and then press "New" in the displayed menu. Figure 266. Management Menu Using either method the Figure 267 window is displayed. Figure 267. Inventory Document Specification Name: insert the name you want for the inventory, 50 characters maximum.

126 126 Description: insert a description of the inventory, this field is optional, 50 characters maximum. Hash and Parameters: these two fields cannot be edited as they are created as you upload the inventory. File: select the path where inventory template can be found. To upload an inventory template click on Browse to display the Figure 268 window. From this window, you can access the address where the inventory template you want to upload to the platform can be found. Figure 268. Window to select inventory template If you want the inventory to be marked as default in all the terminals registered in the platform, mark the checkbox "Mark as default specification. If you click with the right-hand button on one of them a menu, (Figure 269) is displayed with the options to create a new one or edit, view or delete the inventory that you clicked on. Figure 269. Management menu To configure how often the inventory is made, click on the lower panel with the right-hand button of the mouse, and then press New or press. In both cases, the Figure 270 window will be displayed.

127 127 Figure 270. Periodic Schedules Name: insert the name that you want for the Schedule. Description: insert the description of Schedule. This is an optional field. Program selected: Daily: it is run every day. Weekly: it is run on the days of the week that are marked. Monthly: it is run on the days of the month written in the label. The days are separated by commas. If you want the Schedule to be marked as default for all the groups of terminals registered in the platform, mark the checkbox "Mark as default specification. For both inventories and Schedules, if you click with the right-hand button on one of them, a menu is displayed with the options to create a new one or edit, view or delete the selected inventory or Schedule. 2.7 Reports Graphic or table mode reports are generated of the terminal numbers, by group, with software features and/or common hardware.

128 128 Figure 271. Reports Clicking on the Reports module tab displays a window in the lower part where the main tree is found (Figure 272). Figure 272. Reports (Collapse All): collapses all the Inventory directories. (Expand All): expands all the inventory directories. (Refresh): updates the inventory. In some cases, it is necessary to refresh to show the changes made in the tree. : select or deselect all the options of Reports. In order that the marked features appear in a graph or table by added feature it is necessary to mark the groups of terminals that you want to try, and then press to display the graph.

129 129 As you can observe in Figure 273, there are two areas: the first one shows a graph or a table with the number of terminals, and the lower area, that shows the values of the features of the terminals of the group marked in the tree. If the values are displayed, then the terminals are shown that have this value. Above the second area, there is a menu where you can select: (Collapse All): collapses all the inventory directories. (Expand All): expands all the inventory directories : the columns are adjusted to their content. : the selected options of the Report are shown in table mode. (Figure 273). Figure 273. Table Mode : shows the selected options of the Report in graphical mode. (Figure 274). Figure 274. Graphical mode : exports the summary of the terminal characteristics to a file with format csv. Pressing the button displays the window Figure 275, where the path is selected and the name of the file will be inserted.

130 130 Figure 275. Window to export the file to your machine Clicking in graphic mode with the right hand button of the mouse displays the Figure 276 menu. Figure 276. Reports Graphic Menu Copy: copies the graph to the clipboard. Save Image As: allows you to save the graph to a storage device, opens a standard Windows dialogue. Page Setup: displays the page configuration. Print: prints the graph, opens a standard Windows dialogue square. Show Point Values: shows the point values. Un-zoom: cancels the zoom. Undo All Zoom/Pan: undoes the zoom. Set Scale to Default: sets to the default scale, selecting this option activates the previous two. To obtain a summary of the characteristics marked you must mark the terminal groups that you want to control and then click on to display the summary of the characteristics by terminal. (Figure 277). Figure 277. Inventory Summary : adjusts the columns to the content.

131 131 : exports the summary of the terminal characteristics to a file in format csv. Pressing this button displays Figure 278, where the path is selected and the name of the file will be inserted. Figure 278. Window to export the file to your machine : the inventory content for a selected group of terminals is exported to a printer. Pressing this button displays Figure 279, where the printer is selected to print the document and on being accepted displays a preview of the document to print. (Figure 280). Figure 279. Printer selection

132 Remote Control Figure 280. Printout preview This module allows you to connect and to control remotely the machine of a terminal registered in the platform. Two remote control modes exist: Figure 281. Remote Control Assignment Direct: is used to connect with terminals that are in the same LAN as the server or in different networks, as long as the possibility exists to map public IPs: public ports to private IPs, private ports in the intermediate network elements. The clients have a VNC server listening in a port (default 5000). When a computer with access to the platform IRM executes remote control on another terminal, a direct connection is established between them. In some cases, a router may exist between the "viewer" equipment and the "controlled" equipment. In this case, to make a direct connection you need to map the router ports. In this situation, it is not advisable to use the connection in direct mode.

133 133 Figure 282. Direct Mode Normal: is used in the cases in which one is not able to map any type of input port or the terminals do not have fixed IPs. The clients have a VNC server listening in a port (by default 5000), but they also have the capacity to send "video VNC" as an output connection to any machine prepared to receive it (in this case the Repeater WAN). Additionally, a machine placed outside of the network, denominated Repeater WAN is located in some network that does not have restrictions for mapping of ports. Figure 283. Normal Mode Two modules exist: Assignment and Repeater Management.

134 Assignment Allows you to choose the remote control type to be used to take remote control of the machines. It is possible to enable a machine to be remotely controlled by either mode Repeater Management To access a terminal by remote control in Normal mode, the appropriate software for each mode must be installed and configured. (See Repeaters in the Appendix) Configuring equipment to carry out remote control consists of two phases: Installation of the repeater software in the machine that will be the repeater. Register this machine in the platform. This phase is done in the platform. In this module, the Normal mode must be registered in the platform. Figure 284. Repeater Management of Remote Control : opens the window (Figure 285) to register a new Repeater. Figure 285. Repeater properties of the New Repeater Name: the configuration name of the Repeater is inserted. Viewer Port: the viewer port is inserted. Host address: the host address is inserted. Server Port: the server port is inserted. Mode: Repeater mode (LAN, WAN, LAN&WAN). If, when pressing "Ok", appears on the right of any field; it means that that field is erroneous. Locate the mouse on ; and the cause of the error will be shown. For Repeater I the mode is LAN or LAN&WAN and for Repeater II it is WAN or LAN&WAN.

135 135 If you click on one of the Repeater properties with the right-hand button a menu is displayed (Figure 286) with options to create one or edit, view or delete the Repeater configuration. Figure 286. Repeater Management Menu To take remote control of a machine To connect a terminal in direct mode, go to the Assignment tab, double click on the terminal over which you wish to establish remote control to display the terminal window and mark the Direct checkbox (Figure 287). Next press with the right-hand button of the mouse on the terminal and click on and the Figure 288 window will be shown, select the direct mode and later press to connect. The connection with the other terminal will be made if it accepts the connection. Figure 287. Direct Checkbox marked Figure 288. Connection in Direct Mode

136 136 To remotely connect a terminal in Normal mode, the first thing is to register the Normal mode, to do this go to the Repeater Management tab and create the Normal configuration. After that go to the Assignment tab, double click on the terminal over which you wish to establish remote control to display the terminal window and mark the Normal checkbox (Figure 289). Next press with the right-hand button of the mouse on the terminal and click on, and the Figure 290 will be shown, select the Normal mode, and in "Available Repeaters" the configuration that you have created for Repeater I in the Repeater Management tab, and press connect. The connection with the other terminal will be made if it accepts the connection. Figure 289. Normal Checkbox marked Figure 290. Connection in Normal Mode

137 Requirements The application is run in Internet Explorer. (Version 6.0 or higher) or in Firefox, installing the plug-in that allows it to run smart clients. This plug-in can be found in Framework 2.0

138 138 D. Report Web Application Manual Report Web Application is a web application that shows information and statistics of the registered clients in the IRM platform. 1. Access to the application Access to the platform is via the configured Internet browser, introducing the URL that gives access to the platform in the browser s address bar: Figure 291. Browser address bar Figure 292 shows what appears in the browser window when Enter is pressed: Figure 292. Access to the application Insert the user and password to access the application. Figure 293. Report Web Application

139 Report Web Application The application has five tabs: Total terminal managed, SW Packages distributed, Updated Last Month, Process Monitor Report and Software Distribution. 2.1 Total Terminal Managed Clicking on this option displays all the terminals registered in the platform and their principal features: terminal name, private and public IP, operating system installed in the equipment, date registered and the last connection date with the platform. 2.2 SW Packages distributed Figure 294. Terminals registered in the platform Clicking on this option shows the updates available in the platform and the number of terminals that have downloaded each one of them. Figure 295. Updates and number of terminals that have downloaded them 2.3 Updated Last Month Clicking on this option displays the number of applications that have been downloaded by terminals registered in the platform. Figure 296. Number of applications downloaded by terminal

140 Process Monitor Report Clicking on this option shows the percentage of processes used by the terminals registered in the platform. In order for the percentages to be shown, it is necessary to associate the applications detected in the inventory with the processes. (see section ) 2.5 Software Distribution Figure 297. Processes use statistics by the terminals Clicking on this option displays the Figure 298 window, where you can select to show the update distribution statistics by terminal group or by group of updates. Figure 298. Software distribution statistics If you select the option Software Distribution By Terminal Groups it will show all the terminal groups created in the IRM platform. (Figure 299)

141 141 Figure 299. Terminal groups created in the platform Clicking on a terminal group will display the statistics of the status of updates downloaded for the terminals registered in the selected group. (Figure 300) Figure 300. Update download statistics for the terminal group Computers

142 142 Clicking on the option Software Distribution By Update Group will show all the update groups that have been created in the IRM platform. (Figure 301) Figure 301. Update groups created in the platform When you click on an update group the status statistics of the updates will be shown for the group selected, that have been downloaded to the terminals registered in the platform. (Figure 302) Figure 302. Status Statistics of the Grande Update Group 2.6 Hardware/Software Clicking on this option displays Figure 303, where you can select the software and hardware inventories of all the equipment, and also how many and which machines have this hardware or software Figure 303. Equipment hardware and software inventories

143 143 If you click on Total Hardware, all the hardware installed in the equipment and the number of terminals that has this hardware will be displayed. (Figure 304) If you click on the number of terminals that have this hardware, the names of the terminals will be displayed, the group they belong to and the hardware device selected. (Figure 305) Figure 304. Hardware inventory of all the terminals Figure 305. List of terminals that have that Hardware device If you click on Total Software, all the software installed in the equipment and the number of terminals that have this software will be displayed. (Figure 306). If you click on the number of terminals that have this software, the names of the terminals will be displayed, the group they belong to and the software selected. (Figure 307)

144 144 Figure 306. Software inventory of all the terminals Figure 307. List of the terminals that have this Software installed 2.7 Customized Reports Clicking on this option will display Figure 308, where the reports personalized and generated by the user are shown. (See section A.7 of the Appendix) Figure 308. Personalised reports

145 145 Figure 309. Personalised reports generated by the user

146 146 E. Fractalia Manager Client (IRM Client) Manual The Fractalia Manager client is an agent with a set of modules that access the server to observe the changes that have happened and if some change has occurred in any of the modules, it carries out an action. Fractalia Manager is divided in two main modules: 1. Installation - Fractalia Manager Agent - Instant Recovery System First, the installers of existing clients: 1. IRM Core vx.x, Setup.exe: is the basic client installer (updates, remote control, remote actions ). Installing it, the services IRMService.exe and Winvnc.exe are created. Two folders are also created, in one to store libraries, client configuration files and images used, and the other to store the logs and the download updates, those downloaded or those that are downloading in that moment. Fractalia Manager is in the first folder, where the libraries are found, in %PROGRAMFILES%/Fractalia Manager/5.0/". The second folder, where the logs and updates are found, is in the path configured by the administrator. This folder contains three sub folders: Data: for storing files of information that are to be uploaded to the platform. log: for storing the platform events logs. p2p: contains two sub-folders: shared: for storing the updates downloaded. temporal: for storing the updates that are downloading. 2. IRM Local Configurator vx.x, Setup.exe: installs the local Fractalia Manager configurator. 3. IRM Security - Remote Control vx.x: installs the winvnc to perform remote control. 4. IRM Security - DeviceLock vx.x, Setup.exe: adds Devices functionality to the local Fractalia Manager configurator. 5. IRM Security IRS vx.x no irrollback_msi, Setup.exe: Takes charge of verifying there are no errors in the file system and optimises disk space. 6. IRM Security - Remote Configuration vx.x, Setup.exe: is used to change the local configuration of a terminal and assign configuration templates from the platform. 7. IRM Asset - Remote Actions vx.x, Setup.exe: installs the commands from the platform for remote actions for the terminal to which the action is assigned. 8. IRM Asset - Requirements checker vx.x, Setup.exe: installs the necessary components to perform the system requirements test. 9. IRM Asset - Software inventory vx.x, Setup.exe: installs so that the software inventory can be taken.

147 IRM Asset - Scheduled Tasks v.x.x, Setup.exe: is installed to generate programmed tasks assigned to terminals or groups of terminals. 11. IRM Asset Updates Self Service vx.x, Setup.exe: installed so the updates can be downloaded without intervention by the platform administrator. 12. IRM Information - Bandwidth Meter vx.x: used to measure the terminal bandwidth via a resource download. 13. IRM Information - Hardware inventory vx.x, Setup.exe: installs so that the hardware inventory can be taken. 14. IRM Information - Process Monitor vx.x, Setup.exe: sends monitoring information of executed processes in the terminal system where it is installed. 15. IRM Information - URL Monitor vx.x, Setup.exe: sends information to the server of the monitoring of URLs viewed in the server navigator. 16. IRM Instant Notification System vx.x, Setup.exe: to realise remote commands instantly. 17. Fractalia Manager Corwin Corwin Springs: This is installed in machines that have the Intel Corwin Springs technology so as to be able to perform the actions that that technology permits. 18. IRM Security - IRS vx.x, Setup.exe. It is the basic application installer of the Instant Recovery System (IRS) application. The IRS folder is created in %PROGRAMFILES%/Fractalia Manager/5.0/". The executables of the actions that can be carried out with the application are found inside the IRS folder. (See Commands of the IRS system symbol in the Appendix) Double clicking the IRS installer displays a console where the initial configuration of the IRS is made. (Figure 310)

148 148 Figure 310. Initial configuration console If you want to protect a disk, you have to press the button, which will display Figure 311, where you will have to mark the disks that you want to protect and if you want to restore to a previous state each time that you reboot the machine (ROR). Figure 311. Disk Protection Next, you have to insert the IRS password, select the maximum number of recovery points that you are going to allow, if you wish to show the IRS menu when loading the operating system (Boot), if you wish to activate the password for a day (ODP) or if you wish to enable a one use password (OTP), if you wish to show a message, to restore to the baseline or restore the last recovery point in the case of lack of memory and if you want a strategy of writing of a copy in writing or redirect in writing. (Figure 312)(See section C of the Appendix for more information on the options)

149 149 Figure 312. Protected disks configuration Once the initial IRS configuration is finalised, it is necessary to reboot the machine twice to complete the installation. In the first reboot, the retrieval system is connected and in the second reboot, the retrieval console is connected before loading the operating system. Figure 313. Protection of the disk via IRS Creates an IRS direct access in the Windows desktop. 2. Instant Recovery System (IRS) Operation Instant Recovery System is an application that allows you to record images (Instant Recovery Point, IRP) of your machine, in the event of a critical error of Windows, a virus is inserted in the system, etc; it can restore your machine to a previous state so that the problems disappear.

150 150 The maximum number of IRPs that can be created is ten, the initial and nine more. When the maximum number of images exists and we want to create a new one, the first image created, not locked after the initial IRP (See section E.2.2), will be automatically removed. 1. Console prior to the loading of the operating system As soon as the machine is initiated, an option to access the Instant Recovery System is displayed (Figure 314). Figure 314. Option for access to the Instant Recovery System console Press F3 or D to access the IRS console in graphic mode, (Figure 315) will be displayed, in which a password must be inserted to show the Instant Recovery System console (Figure 316). Three password types exist to be able to access the system: Administrator's password that will never be facilitated to the normal user of IRS. ODP (One Day Password): a password is generated for one day. It must be requested from the system administrator. La OTP (One Time Password): a password is generated every time that you access the console. It must be requested from the system administrator, informing him/her of the code XXXXXXXX in Figure 316, and the administrator will give another key so that you can access the IRS console. Figure 315. Instant Recovery System Register Once you have accessed the console (Figure 316), select the disk you want to restore and select the state, which appears in a list, to which you want to restore your machine. Next, press the Esc key twice to start the restore. If you restore to an earlier state, all the later states will be lost unless they are protected.

151 151 Figure 316. Instant Recovery System Console I If you press the button of Figure 316, this will unprotect the selected protected disk in the list. On accepting, the IRS can uninstall or remove programs via the Control Panel Add or Remove programs. Figure 317. Instant Recovery System Console II If you mark the option "Use fixed", and restore a previous state (to ensure that it is possible to reboot the machine), the actual state is stored in a hidden space, before the restore, with a special snapshot reference, the snapshot fixed. The state stored can then be mounted in a virtual drive through the console or by means of the instruction VirtualDiskControl. Press F4 or F to access the IRS console in text mode, it will show (Figure 318) in which you must enter a password to display the Instant Recovery System console.

152 152 Figure 318. Instant Recovery System register Once you have accessed the console (Figure 319), select the disk you want to restore and select the state you want to restore your machine to from the displayed list. Next, press the Esc key twice to start the restore. If you restore to an earlier state, all the later states will be lost unless they are protected. Figure 319. Instant Recovery System Console Press R or F12 and the system will ask if you wish to eliminate the disk protection (Figure 320). On accepting, the IRS can uninstall or remove programs via the Control Panel Add or Remove programs. Figure 320. Instant Recovery System Console Press F or F4 and this will enable the Use fixed option (Figure 321), and restore a previous state (to ensure that it is possible to reboot the machine), the actual state is stored in a hidden space, before the restore, with a special snapshot reference, the snapshot fixed. The state stored can then be mounted in a virtual drive through the console or by means of the instruction VirtualDiskControl (See Commands of the IRS system symbol in the Appendix).

153 153 Figure 321. Instant Recovery System Console Press ESC or wait five seconds so that the operating system executes. 2. Windows Console To access the Instant Remote Manager console, you must double click the icon that appears in the desktop or in the start menu in programs, Fractalia Manager (Figure 322). On accessing, the console will be displayed. Figure 322. Access mode to Instant Recovery System When accessing the Instant Recovery System console a password may be requested, depending on the permissions that the user has. (Figure 323). Figure 323. IRS Authentication

154 154 Figure 324. Instant Recovery System Console in Spanish Figure 325. Instant Recovery System Console in English

155 155 Figure 326. Instant Recovery System Console in Portuguese : with this option, select the language to show the IRS console. Three languages can be selected: Spanish (es) (Figure 324) English (en) (Figure 325) Portuguese (pt) (Figure 326). There are two distinct zones: System Units: The disk partitions existing in the machine and the actions that can be carried out with them are displayed. The partitions shown with this image protected. means that they are Mount / Unmount. A virtual disk drive is mounted with the content of the protected partition of a Recovery Point that you have selected previously. On pressing this button, the Figure 327 window is displayed. In this window, select the virtual disk where you will mount the selected Recovery Point disk. The disk can be mounted if a Recovery Point, is displayed to the left of the drive letter, if it cannot be mounted it will show drive will appear in red., and the letter of the Figure 327. To mount / unmount a Virtual Drive

156 156 When you have mounted a virtual disk drive and you press this button again, it will show the Figure 328 window again, and if you choose a virtual disk in which you have mounted a Recovery Point disk, you can unmount it by pressing "Unmount". To mount a virtual drive you must select a protected partition and the disk image of the content you want to mount. Recovery Point. All the actions that can be carried out on a Recovery Point (RP) are displayed. Create new. Creates an RP of the equipment, pressing this button displays a window to introduce the name of the new RP (Figure 328). The RP created is displayed as the one following the last RP created with the Figure 329 format. Figure 328. Description of Recovery Point Figure 329. Format of a new Recovery Point The maximum number of Recovery Points that can be created is 10, the initial one and nine more. When the maximum number of RPs exists and you want to create a new one, the first created RP, not locked after the initial, will be automatically deleted. Restore. Restores the selected RP in the equipment. When you restore an image remember that the later stored images will be lost, whether they are locked or not. When you restore an RP, the machine will reboot to establish the new RP. Delete. Deletes the selected image. The initial image and the locked images cannot be deleted. Figure 330. Delete an IRS image Lock / Unlock. Locks or unlocks an image. If an image is locked, it cannot be deleted, neither manually nor automatically, nor by substitution of the RP. It can only be deleted by restoring a previous one. Move baseline. Moves the initial image to another previously selected image. When you move the initial image remember that the prior stored images will be lost, locked or not.

157 157 Figure 331. Move baseline Deactivate Fixed Recovery Point. This action can only be made if the Fixed Recovery Point is active. Modify the number of recovery points that you had configured by default on installing the IRS. To do this press and the Figure 332 will be displayed, where you can modify the number of Recovery Points configured initially. Figure 332. Modify the number of Recovery Points 3. Fractalia Manager Agent (IRM Agent) Configuration This is an agent with a set of modules that provide a series of capabilities: download of updates, remote control, inventory, etc Configurator This application configures the client modules. Each module has its setup tab and all the changes carried out in the configurator will be reflected in the files Config.xml and Updates.xml (see Configuration files in the Appendix) and vice versa. In this last case, it is necessary to open the configurator to observe the changes. Figure 333. Mode of access to the configurator When accessing the configurator a password may be requested, depending on the permissions that the user has. If the IPM module and some IRM modules are not installed, not all the options will be shown in the configurator.

158 158 IRM Configuration Configure the general characteristics for the user and the platform (Figure 334). Figure 334. General Configuration of the configurator User The name of the terminal (name of the machine) is displayed, this cannot be modified from the configurator, configure the access password to the configurator, to be able to access the configurator of the terminal in the event that you are not accessing with administrator permissions. The IRM applications Windows, the configurator (See IRM configuration Files of the Appendix) and the IRS console can have three authentication types: One integrated with Windows. The administrator users do not need to insert a password. The IRM password, configured in this dialogue box. By default, the password is admin. The ODP password. A password generated for each day that must be requested from the system administrator. Central Platform Configure the Web Service address of the IRM central platform, with which the agents contact to monitor and interchange information and the delay before attempting reconnection with the Web Service, in the event the service fails or that the Service Web address is unavailable for the client.

159 159 The format of the address is usually: Error! Referencia de hipervínculo no válida.ip >/IRM/WS/IRM_WS.asmx Error! Referencia de hipervínculo no válida.equipment name>/irm/ws/irm_ws.asmx To check if the Web Service address is correct, press on the Test link that appears on the right of the field where the address is inserted. If it is correct a window will be displayed informing you that the Service Web address is correct (Figure 335) and if not it will display a window informing you that the Service Web address is not correct (Figure 336). Figure 335. Platform central address correct Figure 336. Central platform address incorrect Options Insert the path for sending data, another path for logs, a path for storage of the updates downloaded, the time for starting the service and the delay for rebooting the terminal. All files located in the folder of Send are sent to the platform. When the files are sent to the platform, they disappear from the folder Send. Every X seconds, as configured in Config.xml (See Configuration files in the Appendix), the folder is checked to see if it has a file to send to the platform. The start time is the delay before starting the IRM service, IRMService.exe after the start of the operating system. The restart time is the delay shown in the countdown window when the equipment must reboot for some action made in the platform. To save the changes press the button "Apply" in the lower right-hand corner. (Figure 337).

160 160 Proxy Figure 337. Changes made This is used to configure the Internet access proxy, when you can only connect one machine. That is, when there is only one IP address. In this tab (Figure 338), you configure: General Figure 338. Proxy configurator Activate proxy: to activate the proxy it is necessary to mark the checkbox. Proxy Server: insert the address of the proxy. Proxy port: insert the port of the proxy. Authentication This area is only activated when the "Activate proxy check box is marked. Activate authentication: If our proxy has authentication you need to mark the checkbox. User: insert the user configured in the server proxy. Password: insert the password configured in the server proxy. To save the changes press the button "Apply" in the lower right-hand corner. Remoting channel server (supports instant notification)

161 161 The remoting channel is used to carry out remote actions instantly. To be able to use this option it is necessary to insert the host, server port and the directory where the resource is to be found in this area. To save the changes press the button "Apply" in the lower right-hand corner. Terminal control port This area is only enabled when the checkbox Allow callback port is ticked. Port: insert the port that will transmit the Callback signal. Instant Recovery System On opening the Instant Recovery System, you can configure the password shown, although it is recommended not to modify it. This password is admin by default. To save the changes press the button "Apply" in the lower right-hand corner (Figure 339). Update Figure 339. Instant Recovery System of the configurator P2P is mainly based on sharing files of/for all the users. With this system, it is intended to ensure the availability of shared content, without which the network could not exist. The terminals have three download modes: P2P in LAN. The terminal is not connected directly with the server, it needs another terminal in the mode "Act as Proxy for other peers" so that this will communicate with the server and later send the requested package. Direct with the Server. The terminal communicates directly with the server, and it does not need an intermediate terminal to receive the update packages Acting as proxy for other peers. It acts as a "mirror", when it sees that a terminal in mode "P2P in LAN" is requesting an update, it passes the request to the server and then sends it

162 162 to the terminal that was requesting it. If this option is selected, you also have to mark the "Direct from Server" under the Type of download. This tab configures (Figure 340): Directories Figure 340. Configurator update Displays the paths where the packet description (ini), temporary (temp) and downloaded updates (shared) files are going to be stored. This path is configured in the Configuration tab of the client. Type of download These two checks are used to configure the terminal in P2P in LAN or Direct from Server modes. Share files with other terminals Configures the terminal to Act as proxy for other peers and the maximum size, in MegaBytes, of the shared directory (shared). Bandwidth control This option configures if you want to control the bandwidth of update uploads and/or downloads. The bandwidth is measured in bytes per second. To save the changes press the button "Apply" in the lower right-hand corner.

163 163 Devices Select the read and write permissions for each one of the devices shown in Figure 341. The possible options that exist are: : you can see and modify the content of the device. : you can see but you cannot modify the content of the device. : you can modify the content of the device. : you can neither see nor modify the device content. Figure 341.Devices To apply the changes on this tab, you must press the Apply button in the lower right hand part of Devices. License In this tab (Figure 342); the license of the terminal is activated in the platform. This is the step prior to registering the terminal inside a platform group so that it is visible in this group. There are two ways to register a terminal in the platform, depending on the checkbox that is marked:

164 164 Figure 342. Configurator license License The terminal is registered inside the group of the actual IRM tree, depending on the license number inserted. Until that moment, the terminal does not exist for the IRM platform. To register a terminal by licence in the platform, you need to know the serial number of the group in which we want to register, and insert it in the licence field in Figure 342. To obtain the serial number of the terminal it is necessary to access the platform and click on the group of terminal units in which you want to register the terminal with the right-hand button, and see the properties of the group in the Generic tab. (Figure 343). Figure 343. Obtaining of the license of a group in the platform When you press the Activate License button, if the number is correct Figure 344 will be displayed below the button. If the serial number is not correct, a window will be displayed informing that the inserted serial number is not correct.

165 165 Figure 344. Confirmation of License Once the license confirmation is accepted, the terminal will be registered in the platform. Figure 345. Terminal registered satisfactorily Figure 346. Panel of the state of a registered terminal After registering the terminal and having installed Instant Recovery System, if you press the Ok button of the configurator, you can establish a Recovery Point so as not to lose the setup of the terminal in the event of carrying out a restoration. (Figure 346). Domain Figure 347. Make an RP after registering the terminal

166 166 If the terminal is registered in the Active Directory and this is configured and synchronized correctly with the IRM platform (See AD Synchronizer in the Appendix), the terminal will be registered automatically in the Active Directory tree of the platform. 4. Self Service Operation Self Service is an application which lets the user, owner of the terminal, make update downloads that the administrator has assigned in the tab Self Service for Remote Updates. (See section C ) To do this the platform administrator has to create a user in the User tab (see section C ) inserting the electronic mail address that the user will use to register in the Self Service application. (Figure 348) Figure 348. Self Service User To access the application console you must access the start menu and in the Fractalia Manager program click on Self Service Tool and Figure 350 will be displayed.

167 167 Figure 349. Mode of access to the Self Service tool Figure 350. Self Service Tool

168 168 For a user to have access to the updates and solutions assigned by the administrator, they have to insert the that they have given to the platform administrator and press the confirmation button. (Figure 351, Figure 352, Figure 353 and Figure 354) Figure Registration Figure 352. Confirmation of

169 169 Updates Once all the updates have been obtained, the user selects the updates that they want to download to their equipment in the Updates tab (Figure 355). Once the changes have been applied, a confirmation window will be displayed (Figure 356) that has to be accepted to download the selected groups of updates. (Figure 357) Figure 353. Obtaining updates Figure 354. Updates available for the registered

170 170 Figure 355. Assignment of update groups I Figure 356. Confirmation window Figure 357. Group of updates assigned

171 171 Solutions It is necessary to install the SelfHelp Preloaded Solutions updates group in the Fractalia Manager platform to show the solutions (Figure 358 and Figure 359). These contain the scripts that will be shown in the Solutions tab once they have been downloaded and installed. Figure 358. Assign Self Help Preloaded Solutions update group to the terminal Figure 359. Group of updates downloaded and installed These updates have as the destination path %PROGRAMFILES%\Fractalia\Solutions and once installed they decompress on the same path (Figure 360). On registration in the Self Service application, click on the Solutions tab and all the solutions installed will be displayed. (Figure 361) Figure 360. Updates installed

172 172 Figure 361. Self Service Solutions tab To execute the solutions, select the solution and press the Execute button and accept the confirmation message (Figure 362). Once executed Figure 363 will be displayed to indicate that the solution has executed correctly. Figure 362. Execute a solution Figure 363. Solution correctly executed

173 Uninstallation 1. Instant Recovery System To uninstall Instant Recovery System from the line of commands access the address Ą%PROGRAMFILES%\4.8\IRSą The security is disabled on the disk that is activated when installing Instant Recovery System. You have four options: Disable.exe [ <disk-letter> <password> ] 0. This leaves the hard disk in its present state. Disable.exe [ <disk-letter> <password> ] 0 /u. This leaves the hard disk in its present state and when a session is started as Administrator IRS will be uninstalled. The process Add or Remove programs as explained below should be avoided. Disable.exe [ <disk-letter> <password> ] 1. This returns the hard disk to its state before the installation of the Iriscene Recovery System, which means that all applications and information stored in that disk will be lost. We return to the baseline state. Disable.exe [ <disk-letter> <password> ] X. This returns to state X of the Iriscene Recovery System, which implies losing all the applications installed and information stored in that disk after this state. The computer is reset so that the executed instructions have effect. On rebooting the computer, a message indicating that the IRS is being deactivated will be displayed (Figure 364). Figure 364. The protection of the disk is disabled Accessing the address Ą%PROGRAMFILES%\4.8\IRSą from the command line and executing Get Info, checks that the Iriscene Recovery System is disabled, if it shows an error, it has been correctly disabled. Access the Control Panel, Add or Remove Programs, uninstall the Instant Recovery System program and reboot the computer.

174 174 Lastly, delete the Fractalia folder in %PROGRAMFILES%\4.8. As an alternative, you can uninstall the IRS by accessing this address Ą%PROGRAMFILES%\4.8\IRSą from the line commands and executing the following command: Disable 0 /u Fractalia Manager Agent To uninstall the client, click in the Control Panel Add or remove programs (Figure 365 and Figure 366) and uninstall the IRM 4.8 application. (Figure 367) Figure 365. Control Panel Figure 366. Add or remove programs

175 175 Figure 367. Eliminate IRM Requirements The minimum configuration requirements to be able to install the client of IRM are the following: Hardware: Processor: Celeron 1.8 GHz RAM Memory: 256MB Hard Disk: 40 GB Software: Operating System: W2K, Windows XP, Windows 2003, Windows Vista Additional Software: Framework Net v2.0 NTFS file system, if you wish to install the Instant Recovery System application. Other additional recommendations for the correct installation of the client are: Defragmented hard disk, for the correct installation of the Instant Recovery System. pagefile.sys File size marked as fixed. Hibernation system disabled. Port 80 and the output TCP must be enabled in the firewall so that IRMService can access the web Service. The P2P ports configured in Updates.xml and those of the UltraVNC must be enabled to allow remote control. Automatic Windows update is disabled.

176 176 SO Automatic retrieval System is disabled

177 177 F. Fractalia Manager Mobile Manual The Fractalia Manager client is an agent with a set of modules that access the server to observe the changes that have happened and if there is any change take action. 1. Installation After editing the Fractalia Manager Mobile configuration file, this file must then be synchronised with the mobile via any application for the synchronisation of files for a mobile. Next, you must execute the existing client installer, two installation options are available: 2. Uninstallation 1. Fractalia Manager Mobile Batch Install: is the basic client installer (updates, remote control or remote actions, ). On installing, the Fractalia Manager and VNC services are created. It also creates three folders, one where the update files are stored, another with the logs and in the last other important files for the operation of the client. The first folder, where the libraries are kept, is Fractalia Manager Mobile and is to be found in %PROGRAMFILES%". 2. Fractalia Manager Mobile Installer: is the basic graphic mode client installer (updates, remote control or remote actions, ). On installing, the Fractalia Manager and VNC services are created. It also creates three folders, one where the update files are stored, another with the logs and in the last other important files for the operation of the client. The first folder, where the libraries are kept, is Fractalia Manager Mobile and is to be found in %PROGRAMFILES%". NOTE: This installer is only valid for PocketPC. To uninstall the client you have to click on the Fractalia Manager Mobile Batch Uninstall executable, and it will delete the services and the folders created with the installer. 3. Requirements Windows Mobile 6 (Standard, Professional and Classic) Windows Mobile Software for Pocket PC NET Compact Framework 2.0 SP 1 Windows Mobile 5.0 for PocketPC and Smartphone +.NET Compact Framework 2.0 SP1 Windows CE.NET NET Compact Framework 2.0 Service Pack 1