Infrastructure Services. From HCL

Transcription

1 Services From HCL Confers HCL with the Innovation Excellence Award ; recognizes it as One of the Most Innovative R&D Players at the 2011 Americas Paragon Awards Honors HCL with the Data Center & Virtualization Partner Award in 2012 Awards HCL and Teradyne with the Outsourcing Excellence Award for Best Transition Project

2 Understanding the Industry Major Trends driving Management Services Mature trends Emerging trends ISD Value+ Solutions Service offerings for mature trends (Data Center Services, End User Computing, Network & Security Services, Application Operations, Process & Automation) Data Center Services: Organizations are constantly changing service demands to improve business responsiveness, lower costs, and consolidate their data centers. End User Computing: With Microsoft announcing an end of support for Windows XP by 2014, a majority of enterprise customers globally have begun their migration planning to Windows 7. Network & Security Services: To deal with new vulnerabilities and attacks in their network, enterprises aim to adopt managed security services. Application Operations: Focus has shifted to transformation and consolidation in IT infrastructure operations as customers prepare for greater value in outsourcing. Process & Automation: Increasing complexity in IT infrastructure drives the need for innovative solutions & tools to gain full visibility and control across the enterprise. Utility: Growing realization and acceptance of using shared infrastructure to leverage savings and productivity improvements has paved the way for delivering Utility Services. Private Cloud: Enterprises are opting for Private Clouds to optimize their infrastructure since security and control continue to be major inhibitors of relevance during Cloud adoption. Cloud Aggregation: Cloud computing will have a big impact on IT infrastructure service delivery as well as IT application management in the very near future. End User Computing: Enterprises are re-thinking their mobility strategy as they look for an IT services provider with relevant expertise in enterprise mobility & mobile device management. HCL Offering End User Computing Data Center Operations/ Transformation Network & Security Services Application Operations Value Proposition Global standardized service desk - enhanced end user experience Effective Client & Field Support Services for organisations with distributed operations Architect / migrate to new technologies / collaboration platforms / trends (BYOD) Comprehensive end-to-end services portfolio Optimized operations with Hosting & Facility Management Services Migration / consolidation to optimize high performance data center architecture Design, architect and implement data center infrastructure to meet customer business expansion strategies Managed Network Services for proactive & cost effective professional support Network Virtualization leading to high ROI and lower TCO Securing business operations with end-to end security services relevant for your business Integrated IT operations across business functions Right first time resolution of application issues Improved business uptime through high application availability Strong compliance through administration and reporting Industry Challenges Rising Opportunities Increasingly commoditized marketplace Responding to changing business needs in a comprehensive IT infrastructure outsourcing deal Delivering cost-effective services to clients and to improve profitability Converging value propositions leading to strategic dilemma HCL Services Division Here to help Rapid uptake of technology by enterprises to achieve and sustain business excellence and competitiveness Cost control and a need to manage infrastructure complexity driving infrastructure services demand Growing number and complexity of local regulations leading enterprises to entrust the management of their IT infrastructure to third-party providers Cloud Computing services driving demand for as a service models to manage and support disparate technology environments 20 years of infrastructure services experience; pioneered the Remote Management model certified consultants; 250+ global customers served though 21 global delivery centers Key offerings include End User Computing, Data Center Services, Network & Security Services, Application Operations and Process & Automation Scope of services includes emerging demands for Utility Services, Private Cloud and Cloud Aggregation Focus verticals Banking, Financial Services & Insurance, Consumer, Energy &Utility Services, Life Sciences & Healthcare, Manufacturing & Hi-Tech, Media, Publishing & Entertainment, and Travel, Transportation & Logistics Tools & Processes Business aligned IT through Service Integration HCL s proven tools and integration framework (MTaaS TM /MyDashboard TM ) for complete visibility and control to the customer HCL Gold Standard TM helps a customer move to optimized IT operations Service offerings for emerging trends ( Utility, Private Cloud, Cloud Aggregation) HCL Offering Utility Private Cloud Cloud Aggregator Value Proposition SAP-on-Demand offers greater cost transparency and comprehensive security HCL EPaaS to develop next gen hybrid cloud ready applications Bundle management and operations on top of IaaS addresses dynamic infrastructure requirements Transform the internal IT infrastructure to Private Cloud HCL Private Cloud Reference and Deployment Architecture HCL tools for provisioning, metering and monitoring for Private Cloud Build and manage a federated Cloud environment spread across multiple private/public clouds and legacy environment Complete cloud lifecycle management using HCL proprietary MyCloud TM suite

3 People in action The INFRA Team Industry Best in Class CSAT 100% Contract Renewals Strong IPs, proprietary tools; Dedicated 200+ tools & process integration team Supporting more than 3,50,000 business application users Supporting more than 14 million tickets, 3 million devices and 26 languages Managing more than 300,000 data devices, 350,000 Voice ports and more than 300,000 MPLS/ATM/FR circuits Monitoring and managing over 175,000 network security devices and 250,000+ system security devices Supporting more than 350,000 distributed computing servers, 90,000+ MIPS and 30,000 database instances Working with: 20 Fortune 100 companies 50+ Fortune 500 companies 150+ Global / Fortune 1000 companies Domain Expertise 20 years of legacy and market leadership 17,000+ certified professionals worldwide 75+ Customer IT Transformations Global Multi-Lingual Support L1, L2, L3 Support Partnerships & Industry Alliances Microsoft EMC Xerox BMC Software HP NetApp VCE Cisco VMware Dell Industry Focus Banking, Financial Services & Insurance, Consumer, Energy & Utility Services, Life Sciences & Healthcare, Manufacturing & Hi-Tech, Media, Publishing & Entertainment, Travel, Transportation & Logistics Centers of Excellence (CoE) End User Computing DC Transformation Network Designing Security Consulting Cloud Consulting & Assessment In-house Tools & Methodologies / Frameworks MTaaS TM mydashboard TM HCL s ITSA TM HCL s Gold Standard TM Business Aligned IT TM (BAIT) HCL MyCloud TM 250+ global customers Recognized amongst the Top 15 Global Service Providers by TCV awarded in 2011 (by TPI) Received the System Integrator of the Year for APJ Award in 2012 (by VMware) HP AllianceONE Partner of the Year award in the Cloud Computing Service Provider of the Year category Engagement Models Full Service Cosourcing Remote Management Full Outsourcing Multi Sourcing Re-bid Sourcing Selective Sourcing Output-based Pricing Major Global Delivery Centers Raleigh, NC, USA; Guadalajara, Mexico; Sao Leopoldo, Brazil; Puerto Rico Sunning Hill, South Africa; Espoo, Finland; Stavanger, Norway; Krakow, Poland; Shanghai, China; Singapore SUCCESS STORIES Testimonials We were looking for an IT service provider who could ensure successful transition from our staff augmentation model to a proactive IT management services model to ensure a scalable and agile IT environment while improving our internal processes. In HCL, we found an IT vendor that could support this strategic transformation as well as provide a cost effective solution. As an added benefit, this initiative enables us to free up permanent staff time to work on strategic, valueadded projects. - Vice President and CIO on the Successful Transition Management at a US based Leading Pharmaceutical Company Responsiveness to our business partners is always a top objective of IT. Working with HCL ISD to develop fine-tuned governance, delivery and management processes has been a true enabler to delivering on that objective. - An American multinational document management corporation As a result of our partnership with HCL, we were able to achieve game-changing results quickly and effectively. - Senior Director Enterprise at a Leading Hi-tech Manufacturing Company Case Studies Transition Management A US based pharmaceutical company wanted to shift the responsibility for day-to-day operations and infrastructure support from Purdue to HCL ISD. This would enable Purdue resources previously responsible for such activities to be reallocated to more strategic roles within IT. We took a phased approach to transition services from Purdue and provided HCL ISD employees to help resolve day-to-day as well as long-term issues. Results: The transition went smoothly with virtually no impact on the business, was completed on time and well within the planned budget. Purdue s internal resources focused on architecting solutions, generating technology innovation and supporting business projects, while our team effectively monitored and provided the infrastructure support. Cost Optimization through Cloud A leading hi-tech manufacturing company approached us to help migrate its messaging data and mailboxes to a new environment while creating a secure cloud messaging service. A cloud-based, two-factor authentication system was deployed, and the move to Google Messaging was the first step in an extensive cloud strategy. Subsequently the company deployed the entire cloud-based Enterprise Google Apps suite, and then moved its human resources system and audio/web conferencing to the cloud. In 2011, it moved all of its end-user document storage into the cloud. Results: The company s use of Cloud-based services resulted in $1.6 million in annualized savings and a significant improvement in collaboration among employees distributed across the globe. Our cloud strategy helped this customer meet its organizational goal of having a lean and agile IT organization. Business Transformation A Fortune 500 Company was looking for a reliable outsourcing partner to consolidate its entire internal client services - including IT, HR, accounting and professional support into a single operation. The company wanted its internal IT organization to focus on strategic and core IT. We delivered end-to-end IT infrastructure services, and undertook several transformational projects for backup tape optimization, application consolidation, database optimization, server virtualization and more. HCL wellexecuted a major area of concern for the customer i.e. data center consolidation. Results: Our automated tools helped this client improve its IT services and reduce costs. Helpdesk consolidation across geographies decreased support costs and reduced ticket resolution by 30%. Focus on SLAs, process standardization across the globe and resource optimization with zero impact to the business improved CSAT scores. The successful completion of Six Sigma projects saved our client $50K to $100K annually per project.

4 HCL: $6.2bn people 31 countries Global Delivery Locations India Delivery Locations (8) Delivery Locations Outside India (30) Proposed New Delivery Centers (2) HCL s INFRA Team Impacting the World Experience - 20 years of legacy and market leadership Customers global customers Team - 17,000+ certified professionals worldwide Partnerships - Microsoft, EMC, Xerox, BMC Software, HP, NetApp, VCE, Cisco, VMware, Dell Centers of Excellence (CoE) - End User Computing, DC Transformation, Network Designing, Security Consulting, Cloud Consulting & Assessment

5 The World is noticing something unique about HCL Acknowledges HCL Technologies as the world s most modern management HCL is also the only Asian company whose CEO featured on Fortune s Dream Team HCL s Employees First and democratization of management concept could bring about a corporate renaissance HCL s Employees First is a new and radical management philosophy which will catch on with the world sooner or later HCL is in the Elite Thinkers 50 List Harvard Business School teaches about HCL as a case study on business transformation highlighting the Employees First initiative Darden School of Business has done a case study on the impact created by HCL through its Employees First Customers Second practice For the fourth time in a row, WorldBlu lists HCL as one of the Most Democratic Workplaces in the World Publishes a Case Study recognizing the business value of HCL s Employees First - For HCL customers, improved engagement and employee passion translates into greater flexibility, proactive innovation, and a desire to do the right thing for the customer, regardless of what the rules might say, it says. Wins the Asian Human Capital Award 2011 for innovative and impactful people practices centered on the Employees First, Customers Second philosophy Ranked as the world s Most Innovative Company for its workforce practices Gartner Exclusive report on EFCS recognizes that this philosophy empowers HCL s frontline employees to make decisions and take actions for the benefit of customers One of Britain s Top Employers for the 5th Consecutive Year Honored with the Forrester Groundswell Award 2011 in the Management Innovative Systems category for Value Portal an employee idea exchange platform where employees collaborate, innovate and lead the implementation of their ideas to deliver value to HCL s customers Published by Harvard Press, Employees First, Customers Second is admired by global thought leaders - Tom Peters, Tony Hsieh, Gary Hamel, Judy McGrath, Ram Charan and Victor K. Fung; Ranked No. 17 on the Best Seller list in 800-CEO-READ; Listed amongst the Best Business Books of 2010 by the Library Journal of America; Ranked No. 7 on Amazon UK s listing of Best Business Books of IT IS EMPLOYEES FIRST The Employees First philosophy at HCL, the first such articulation in the IT Industry, is at the core of our efforts to provide our employees with a work environment and culture that they can take pride in. Employees First. When you channelize the energies of 90,000 employees and pour it into a funnel, you get a potent concoction gushing out of the other end that will send your company s engines racing. We call this the Employees First effect.