Central Purpose. OUC processes 12 million push-to-talk radio transmissions annually

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1 Office f Unified Cmmunicatins (OUC) UC0 Jennifer Greene, Directr 2720 Martin Luther King, Jr. Avenue, SE Washingtn, DC Central Purpse OUC prvides centralized, District-wide crdinatin and management f public safety vice radi technlgy and ther public safety wireless cmmunicatin systems and resurces. Our missin includes the fllwing: Develpment and enfrcement f plicy directives and standards regarding public safety and nn-public safety cmmunicatins Operatins and maintenance f public safety and nn-public safety vice radi technlgy Management f the building facilities supprting public safety vice radi technlgy and call center technlgy Review and apprval f all agency prpsals, purchase rders and cntracts fr the acquisitin f public safety vice radi technlgy and call center technlgy systems, resurces and services. OUC prcesses 12 millin push-t-talk radi transmissins annually Gals/Perfrmance Measures 911 Operatins Divisin Percent f 911 calls answered within 5 secnds Percent f 911 calls (wire line and wireless) abandned Percent f current call takers trained and active as Universal Call Takers Percent f current call takers that are cnversatinally bi-lingual Percent f day s minimum staffing levels met. Percent f calls in which call t queue is 90 secnds r less 311 Operatins Divisin Percent f 311 calls answered within 90 secnds Percent f calls abandned fr 311 Percent f calls handled in 4 minutes r less Key Facts On Octber 1, 2004, public safety cmmunicatins management changed frm a jint peratin f the Metrplitan Plice Department (MPDC) and FEMS t a new District f Clumbia gvernment agency: the Office f Unified Cmmunicatins (OUC). OUC handles 1.3 millin 911 calls annually OUC prcesses 900,00 CAD events annually OUC handles 1.2 millin 311 calls annually Technlgy Operatins Divisin Percent f time radi system is available Percent f time 911/311 telephny system is available Percent f time Cmputer Aided Dispatch (CAD) system is available Percent f time OUC respnds t Mbile Data Terminal repairs within 24hrs Transcriptin Divisin Assistant United States Attrney package cmpletin within mandated timeline

2 P a g e 2 Office f Attrney General package cmpletin within mandated timeline Cmpletin f internal investigatins within 72 hurs Agency Management Ttal Number f cmmunity engagement and 911 educatin activities Percent f time OUC s grade.dc.gv custmer satisfactin rating is rated B r better Percent f expendable budget spent with Certified Business Enterprises Prgrams/Services The 911 Operatins Divisin is respnsible fr answering 911 emergency calls and fr dispatching MPD and FEMS t related incidents. The 311 Operatins Divisin prcesses city service requests fr multiple city agencies and handles telephne reprting f specific crimes. The Technlgy Operatins Divisin perates and maintains public safety vice radi technlgy and versees all land and mbile radi systems tied t the respnse netwrk. The Transcriptin Divisin prvides audi transcribing fr the Metrplitan Plice Department (MPD), the Fire and Emergency Medical Services (FEMS) and the 311 Operatins Divisin f OUC. Agency Management administers prgrams supprting the call center and public safety cmmunicatins. In additin, Agency Management versees the emplyee perfrmance management system, new emplyee training and in-service training fr OUC persnnel. First Quarter CY2015 Ht Buttn Issue(s) 911 Wireless Lcatin Accuracy Next Generatin 911 Prgressin Text t 911 Acceptance

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4 P a g e 4 Bards and Cmmissins relevant t the agency (if any) Bard Name Name f Chairpersn N. f Members N/A Budget FY2015 Ttal Budget $ 43,759,607 N. f Emplyees Current N. f FTEs Unin Representatin Unin(s) Unin Representative N. f Members Natinal Assciatin f Gvernment Emplyees (NAGE) Lcal R Facility Lcatin(s) Facility Name / ID Address Zip Ward Main Phne N. Cde Unified Cmmunicatins 2720 Martin Luther King, Jr. Avenue, SE (202) Center Custmer Service Center 310 McMillan Drive, NW (202) Key Prjects/Initiatives Prject/Initiative Name Brief Descriptin Delivery Date Enhancement f Cmmercial Pwer Redundancy thrugh Undergrund Wiring Prject In partnership with DGS and Pepc, install redundant pwer critical t OUC assets and infrastructure. May Simulatin Lab Installatin NG911 Radmap Develpment and Implementatin The OUC will install a state f the art testing and simulatin lab nsite at the UCC that will feature new technlgy systems, sftware and applicatins. This lab will supprt the OUC s effrts t blster the agency s technical infrastructure by enabling nsite prduct and equipment demnstratins and simulatins. The simulatin lab will include a testing lab and a facility t prvide in-depth demnstratins f OUC technlgies and cmmunicatins systems. The agency is preparing t embrace new trends in 911 cmmunicatins management. Effrts arund this wrk include the installatin f an infrastructure that will allw fr IP-based call handling, which includes multimedia cmmunicatins management, such as text t 911 and enhanced caller lcatin infrmatin features. January December

5 P a g e 5 Prject/Initiative Name Brief Descriptin Delivery Date Public Safety Bradband Data Netwrk Planning In February 2012, Cngress enacted the Middle Class Tax Relief and Jb Creatin Act f 2012, cntaining landmark prvisins t create a natinwide interperable bradband netwrk fr first respnders and ther public safety fficials. The law s gverning framewrk fr the deplyment and peratin f this netwrk, which is t be based n a single natinal netwrk architecture, is the new "First Respnder Netwrk Authrity" (FirstNet). This netwrk will enable public safety agencies t cmmunicate n a secure platfrm, designed specifically fr September PSCC (Back Up Center) Building Enhancement Prject the exchange f their critical data. The OUC has maintained a prtin f the facility lcated at 310 MacMillan Drive as a back-up/relcatin center since the OUC s mve t the UCC in OUC s cncerns abut the physical structure, general maintenance and verall suitability f the prperty have resulted in OUC s desire t undertake a capital imprvements prject at the site. T begin early 2015 cmpletin dependent n funding levels Capital Prgram(s) Prject Name Budget ID Funding Surce Prject Budget Current Balance Delivery Date IT and Cmmunicatins Upgrades UC2TDC/07 Capital-Master Lease $ 28,000,000 $ 2,116, /30/2016 Imprtant/Significant Dates Event Brief Descriptin Delivery Date OUC s 10 Year Anniversary On Octber 1, 2004, public safety cmmunicatins management changed frm a jint peratin f the Metrplitan Plice Department (MPDC) and FEMS t a new District f Clumbia gvernment agency: the Office f Unified Cmmunicatins (OUC). Octber Fire Radi System Upgrade t P25 MDC Mbile Ruter Deplyment Annual Natinal Observance f 911 Educatin Mnth Annual Natinal Observance f Natinal Telecmmunicatr s Week The OUC will migrate FEMS radis t the P25 system, which features a number f enhancements including radi encryptin. Migratin t the P25 system will ensure interperable cmmunicatin capabilities fr FEMS. OUC will install mbile ruters in public safety (first respnder) vehicles. These ruters will prvide enhanced in-vehicle cmmunicatin fr first respnders and remte vehicle diagnstics. The purpse f this bservance is t further initiatives that educate the public abut the imprtance f apprpriately and respnsibly using 911 services. The purpse f this bservance is t recgnize prfessinals wh serve as telecmmunicatrs. This recgnitin was instituted thrugh the intrductin f H.J. Res. 284 by Cngress and is celebrated annually during the secnd full week f April. Nvember December April April

6 P a g e 6 Event Brief Descriptin Delivery Date APCO s Annual Cnference and Exp APCO Internatinal is the wrld s ldest and largest rganizatin f public safety cmmunicatins prfessinals. The rganizatin is celebrating its 81st Annual Cnference & Exp in Washingtn, DC, August 16-19, August Key Cntracts Prject Name Vendr Name Ttal Cntract Cntract Term Value MPD/FEMS Mbile Data PC Net, Inc. $12,500,000 6/2014-6/2015 Systems Upgrade Mtrla Maintenance Mtrla Slutins, Inc. $ 3,702,368 10/ /2015 Agreement (Systems and Equipment) IT Staff Augmentatin OST, Inc. $ 2,200,000 10/ /2015 Annual Infrastructure Verizn $ 1,392,000 10/ /2015 Charges (Telephny - ANI/ALI) CAD Maintenance Intergraph Crpratin $ 1,368, / /2015 Implementatin f the Winburne Cnsulting, LLC $ 500,000 10/ /2015 OUC Next Generatin 911 Telecmmunicatins Infrastructure Fire Statin Alerting PURVIS, Inc. $227,604 7/2014-7/2015 Key Agreement(s) / Memrandum(s) f Understanding Prject Name Brief Descriptin Agreement Term ITServUS Between OUC and OCTO - Prvide IT Services fr OUC 10/ /2015 DC Net Supprt Between OUC and OCTO - Prvide IT Services fr OUC 10/ /2015 Radi Service and Between OUC and varius agencies t prvide radi 10/ /2015 Supprt supprt, maintenance and training DDOE LIHEAP Supprt Between OUC and DDOE - Schedule appintments fr residents in need f emergency energy assistance fr DDOE 10/ /2015 Grant(s) Awarded (r Pending Award) t Agency Grant Name Name f Grantr Ttal Grant Amunt Current Grant Balance Grant Expiratin Funding Request fr Urban Areas Security Initiative (UASI) $ 450,000 $ 450,000 9/2015 Mtrla Prtable Radi CAD Infrmatin Sharing and Interperability (DCERS) FEMA $ 300,000 $ 300,000 9/2015

7 P a g e 7 Radi System Planning, Training and Exercises Urban Areas Security Initiative (UASI) $ 250,000 $ 250,000 9/2015

8 P a g e 8 Active Litigatin(s) Prject Name Brief Descriptin Cnsent Decree(s) Prject Name Brief Descriptin Agreement Term N/A