What is the best way to populate and maintain asset information?

Transcription

1 What is the best way to populate and maintain asset information? USE OF MOBILE TECHNOLOGY! Dr Ralph Godau, Moonee Valley City Council

2 Key What data is needed? What data needs updating? How is this is going to be done?

3 Issues What resources are required to collect and maintain asset information? What role does software and technology play in the process? How receptive are staff to change?

4 What data is needed? To build and maintain asset register Identify what category or class of asset, its attributes and spatial representation Identify when it was made active, its condition over time, etc Capture asset management history Indentify defects against an asset, type, severity and location

5 What data needs updating? Drivers Inspections (ongoing, planned or reactive) Audits Interconnectedness (field access) Customer service enquiry (issue) Asset record (type and location) Inspection record (assessment, defect, priority) Job record (activity data)

6 Customer Service Response Relating requests to the inspection process Relating request to specific asset Relating request to asset management process Access to asset data and history OFFICE to FIELD to OFFICE CHANGE MANAGEMENT (WORK FLOWS)

7 Field Access Access to asset failure and condition history Access to asset register Access to work flow history FIELD to OFFICE to FIELD CHANGE MANAGEMENT (EFFECTIVENESS)

8 Opportunities in the Field Recording ad-hoc issues (proactive) on anything FIELD to OFFICE to FIELD CHANGE MANAGEMENT (ANYTHING POLICY)

9 Real Time Information Case Study Trees

10 Real Time Information Case Study - Trees Condition/defect framework Maintenance prune, crown uplift, etc Reactive more subject to the elements Power line clearance program planned pruning Disposal remove tree, remove stump New assets planting Point assets spatial matching

11 Real Time Information Case Study - Trees High volume customer requests Large asset base High community value Importance of making decision on the go (access to information in the field re: attributes, risk, health, stage of maturity) Inspector, works crew, CSO, contractor, resident

12 Real Time Information Case Study Footpaths

13 Real Time Information Case Study - Footpaths Condition/defect framework Maintenance permanent versus temporary, is it on the capital works program Reactive make safe Inspections intervention levels, pinpoint defects onto segments, frequency Disposal remove New assets replace, upgrade or new Linear assets broken into segments, spatial matching

14 Real Time Information Case Study - Footpaths Regulatory requirements Used 24/7 by public Asset protection - prone to damage by third parties High volume of community requests High community value Levels of service, priorities reflected in class of footpath e.g. shopping precinct Inspector, works crew, CSO, contractor, resident

15 Mobile Asset Management in Action Completing a Condition Inspection Creating a New Defect from the Map

16 Mobile Asset Management in Action Adding a New Photo to a Customer Request Work Order Updates

17 Think Corporate Work flows An action in the field can update information in a number of corporate IT systems at the same time e.g. Job completed in field results in a job being closed, customer service request being updated and status changed.

18 Pace of Change (think about) Technology - 3G versus 4G throughputs similar to DSL in mobile environment Operating systems Hardware Connectivity Useability Lifecycle cost

19 Devices PDA versus tablet Rugged or not? 3G GPS locate, track, live position Camera/Video visual evidence of the asset, defects and it s environment

20 Rugged Device Examples Rugged PDA Rugged Laptop Rugged Tablet

21 Non-Rugged PDA Device Examples Windows Mobile PDA Windows Phone 7 Smartphone ios Smartphone

22 Non-Rugged Tablet Device Examples Android Tablet ios Tablet

23 Device Selection How many do you need and in what user environment? How is it going to be used? Is size of screen and weight important? Is access to maps/gps required? Is access to picture/video capability required? Is access to the 3G network required?

24 Business Case Model Understand the relationship between corporate information system and field access rationale for having and keeping up to date information from the field It is a change management journey opportunity to make more efficient and effective decisions in the field (moving more into the field). Opportunities to improve business outcomes response times, job satisfaction, accountability, governance, etc. Budget Investment/Return Planning - rate of change of technology, etc.

25 Corporate Strategy Increasing support from IT Adopting a cross organisational approach keep things simple Encouraging software vendors to keep up with technology Recognising that GenY are already familiar with new technology Acknowledging that this will lead to greatly improved decision making due to improved accuracy and currency of asset information

26 Every connection is a new opportunity