The UK s leading. claims and technical support services provider

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2 WELCOME Sidney H Hooper & Co Ltd are widely recognised as the leading engineering and claims inspections services provider to the insurance sector since Today we have taken that experience, knowledge and history to introduce a new range of technical support services for our customers and the whole sector reflecting the needs of the changing market in which we all operate. We have undertaken one of the most extensive reviews of the industry s current practices in the claims and engineering arena. We have sought to deliver those which reflect the new requirements of our market today and with a view on those likely in the coming years ahead. To this end we have been able to introduce new working practices and services that we believe will have a positive effect in providing the most up to date information, technology and systems efficiencies required by our customers to support their businesses. We have also invested heavily in the training and development of our staff and thoroughly

3 tested our new services and measures to ensure that our customers receive the very best in claims support solutions. Our aim is to further enhance our position and to be recognised as: claims and technical support services provider to the insurance sector. Choosing Hoopers The aim of Hoopers is to provide you, the customer, with some of the most robust and effective outsourced claims support services. We recognise that to do this we must be able to deliver a higher standard of service and performance at a cost equal or lower than what can be achieved by internal or multiple supplier means. We believe in a shared vision to reduce costs and to improve the whole customer experience through knowledge, technology and specialist technical expertise.

4 Innovation Bespoke Solutions An Example Of Our Services Nationwide engineering inspections Remote imaging and desk top assessments National or regionalised territory support Post repair inspections Pre-repair estimating Low impact damage consistency analysis Our Vision is to be the first choice provider for technical claims and engineering outsourcing support services to the insurance and accident management sectors in the UK. Our Mission is to provide innovation, bespoke solutions and expertise, together with cost effective structures for business outsourcing. This has become the Hoopers promise! Expert witness reports Specialist motorcycle engineers HGV, Plant and agricultural inspections Fraud investigation services Bodyshop compliance audits Bodyshop cycle time analysis reports Credit hire analysis reports Bodyshop SLA (Service Level Agreement) audits Vehicle valuation reports

5 Expertise Cost Effectiveness

6 Commercial Vehicle Inspections Insurance Claim Investigators & Vehicle Inspectors Sidney H Hooper & Co Ltd has gained an exceptional reputation within the industry during the forty years since its inception. The company has developed during this time to become the UK s leading accident claims investigators and motor vehicle engineering assessor organisation. Hoopers are proud to have been a forerunner in the utilisation and development of the latest technological advancements, this has helped the company to stay ahead of competitors in providing a high quality, professional and time efficient service. Physical Inspection - an engineer attends the location of the vehicle and conducts a full appraisal of the vehicle, utilising our TTS Pocket

7 Reporting System which encompasses full audit facilities. Image & Estimate review - an engineer conducts an appraisal of images and estimates submitted by repairing garages and reviews the provided information and calculates a TTS assessment utilising our Pocket Reporting System. Post Repair (complaint inspections) - undertaken to the customers requirements, (FSA compliant) ranging from report only through to full management including resolution/sign off inspection. Low Impact Inspection (damage consistency) Expert Witness - where required, Hoopers engineers attend court where cases extend to litigation between parties. Hoopers have the expertise and skills to inspect all types of vehicles including: Motorcycles Motorhomes and caravans Private cars Classic cars LCV HGV Agricultural Plant and machinery Forestry equipment Specialist Vehicle Inspection Services Forensics examination Metallurgical examination Fuel contamination analysis Vehicle diminution Paint contamination

8 H pers Kirkby Lodge South Boundary Road Knowsley Industrial Park Merseyside L33 7SF Tel: Fax: