Introduction to Insurance. Foundations of General Insurance. Regulation and Compliance. Personal Lines. Commercial Lines. Specialisms.

Transcription

1 Guide to Content

2 I F R P C S W Introduction to Insurance Foundations of General Insurance Regulation and Compliance Personal Lines Commercial Lines Specialisms The Workplace Assess is a web based system, written specifically from a general insurance perspective and designed to help you meet your organisation s training and competency requirements. There are over 300 courses and 4,000 assessment questions available in Assess. These are spread across 7 definitive catalogues each designed to comprehensively cover a particular aspect of the general insurance industry. Assess covers everything from the basic principles of insurance and regulation to the more technical areas. This guide to content details the full suite of learning material available in Assess.

3 I Introduction to Insurance Starting from the basics and working upwards, this catalogue provides a straightforward introduction to the world of insurance a world which, especially for newcomers, can often seem confusing. Complex terminology and systems are logically explained and placed into context, with the aim of developing a strong working knowledge of all the essential ideas. These modules are aimed very much at new starters to insurance. Introduction to Insurance Risk and insurance Classes of general insurance The insurance market Contract and agency Insurable interest and utmost good faith Average and proximate cause Indemnity Contribution and subrogation Insurance regulation and legislation Ethics, corporate governance and internal controls Claims Course Length 1 2 1

4 F Foundations of General Insurance These modules establish the key functions of general insurance from the market in which insurance providers operate to the practicalities of underwriting cover and handling claims in a real-world context. Taken as a whole, they provide a comprehensive outline of how the industry operates. Also included is an in-depth analysis of general insurance from the point of view of broking operations. Insurance Market The London market Outsourcing and off-shoring The UK insurance market and its position in the world Insurance Principles Principles of insurance Risk, perils and hazards Underwriting Introduction to underwriting Policy construction and wording Subjectivities, conditions precedent and warranties Claims Claims handling Claims litigation Loss adjusting Fraud Finance General insurance accounting Lloyd s accounting and regulation Premium finance Legal Agency law Contract law Reinsurance Reinsurance Broking Operations Trading in a commercial market Broker new business development Presentation of risk information to insurers Presentation of quotation information to clients The broker-client relationship Binding and delegated authority agreements Customer retention Role of the broker in designing insurance programmes Key broking processes Sun-broking Wholesale market Course Length

5 R Regulation and Compliance The regulatory environment in which the insurance industry operates can initially seem complex; these modules demystify it by approaching the issues involved logically and clearly. From the role of the Financial Conduct Authority and the provisions of key regulatory legislation, to the proper handling of complaints and fair treatment of customers, these modules provide a thorough grounding in all aspects of regulation and compliance. Financial Crime Countering bribery and corruption Money laundering and how you can prevent it Information security Complying with sanctions Fighting Fraud How to comply with the Data Protection Act General Insurance Regulation Most Viewed Introduction to the Financial Conduct Authority (FCA) Introduction to the Prudential Regulation Authority (PRA) Treating customers fairly and conduct risk Professional duties Errors and omissions Solvency II General Insurance Regulation Consumer credit Complaint handling FCA Regulations - ICOBS Training and competence Client money Approved persons The regulation of claims management services Conflicts of Interest Conflicts of interest - immersive case study Managing conflicts of interest Contract Certainty Contract certainty Contract certainty in the London market Management Treating customers fairly for managers Regulation for managers Regulatory supervision - firm systematic framework: insurers Regulatory supervision - firm systematic framework: brokers Course Length

6 P Personal Lines From home insurance to classic car cover, consumer insurance products are the focus of this selection of modules. Each type of insurance is analysed from the perspectives of the policy cover provided, all relevant underwriting and broking considerations, and the claims handling process. Home Home Insurance Home insurance - Overview Buildings Home insurance (Buildings) - Overview Home insurance (Buildings) - Policy cover Home insurance (Buildings) - Broking Home insurance (Buildings) - Underwriting Home insurance (Buildings) - Claims Contents Home insurance (Contents) - Overview Home insurance (Contents) - Policy cover Home insurance (Contents) - Broking Home insurance (Contents) - Underwriting Home insurance (Contents) - Claims Extensions of cover Home insurance (Extensions of Cover) - Overview Home insurance (Extensions of Cover) - Policy cover Home insurance (Extensions of Cover) - Broking Home insurance (Extensions of Cover) - Underwriting Home insurance (Extensions of Cover) - Claims Listed Buildings Listed buildings - Overview Listed buildings - Claims Listed buildings - Broking Blocks of Flats Blocks of flats - Overview Blocks of flats - Policy cover Blocks of flats - Underwriting Blocks of flats - Claims Blocks of flats - Broking High net worth High net worth - Overview High net worth - Policy cover High net worth - Broking High net worth - Underwriting High net worth - Claims Legal Expenses Legal expenses - Overview Legal expenses - Policy cover Course Length

7 Yachts and Small Craft Yachts and small craft - Overview Yachts and small craft - Policy cover Yachts and small craft - Underwriting Yachts and small craft - Claims Yachts and small craft - Broking Caravans Caravans - Overview Caravans - Policy cover Caravans - Claims Caravans - Broking Caravans - Underwriting Liability Cover Under Home Insurance Liability cover under home insurance - Overview Liability cover under home insurance - Policy cover Liability cover under home insurance - Underwriting Liability cover under home insurance - Claims Liability cover under home insurance - Broking 1 5mins Motor Motor Private motor - Overview Motor Insurance Legislation Motor insurance legislation Private Car Private car - Overview Private car - Policy cover Private car - Broking Private car - Underwriting Private car - Claims Classic Car Classic car - Overview Classic car - Policy cover Classic car - Claims Classic car - Broking Classic car - Underwriting Motor Ancillary Insurance Motor ancillary insurance - Overview Motor ancillary insurance - Policy cover Motor Legal Expenses Motor legal expenses - Overview Motor legal expenses - Policy cover Motorcycles Motorcycles - Overview Motorcycles - Policy cover Motorcycles - Underwriting 4 4

8 Motorcycles - Claims Motorcycles - Broking Personal Accident and Sickness Pets, Horses and Ponies Travel Insurance Travel insurance - Overview Travel insurance - Policy cover Travel insurance - Broking Travel insurance - Underwriting Travel insurance - Claims Pet Insurance Pet insurance - Overview Pet insurance - Policy cover Pet insurance - Broking Pet insurance - Underwriting Pet insurance - Claims Horses and Ponies Insurance Horses and ponies insurance - Overview Horses and ponies insurance - Policy cover Horses and ponies insurance - Broking Horses and ponies insurance - Underwriting Horses and ponies insurance - Claims Personal Miscellaneous Risks Personal miscellaneous risks - Overview Personal miscellaneous risks - Policy cover Personal miscellaneous risks - Underwriting Personal miscellaneous risks - Claims Personal miscellaneous risks - Broking Personal Accident and Sickness Personal accident and sickness - Overview Private Medical Private medical - Overview Private medical - Policy cover Private medical - Broking Private medical - Underwriting Private medical - Claims Critical Illness Critical illness - Overview Critical illness - Policy cover Critical illness - Broking Critical illness - Underwriting Critical illness - Claims Personal Accident Personal accident - Overview Personal accident - Policy cover Personal accident - Broking

9 Personal accident - Underwriting Personal accident - Claims Group Personal Accident Group personal accident - Overview Group personal accident - Policy cover Group personal accident - Broking Group personal accident - Underwriting Group personal accident - Claims Payment Protection Insurance Payment protection insurance - Overview Payment protection insurance - Policy cover Payment protection insurance - Broking Payment protection insurance - Underwriting Payment protection insurance - Claims

10 C Commercial Lines How do organisations insure against the range of risks to which they might be exposed. The modules in this catalogue address this question by looking at insurance products relating to commercial activity in three key categories. Commercial property ranging in scope from premises to livestock is the first of these. Vehicles used for business purposes are also covered. Lastly, the issue of commercial liability is addressed. Specific types of insurance are examined in terms of policy cover, underwriting, broking and claims. Liability Introduction Introduction to liability and how it arises Employers Liability Employers liability - Overview Employers liability - Policy cover Employers liability - Broking Employers liability - Underwriting Employers liability - Claims Employment Practices Liability Employment practices liability - Overview Employment practices liability - Policy cover Employment practices liability - Broking Employment practices liability - Underwriting Employment practices liability - Claims Public Liability Public liability - Overview Public liability - Policy cover Public liability - Broking Public liability - Underwriting (Premises) Public liability - Underwriting (Work away) Public liability - Claims Products Liability Products liability - Overview Products liability - Policy cover Products liability - Broking Products liability - Underwriting Products liability - Claims Directors and officers liability Directors and officers liability - Overview Directors and officers liability - Policy cover Directors and officers liability - Broking Directors and officers liability - Underwriting Directors and officers liability - Claims Professional Indemnity Professional indemnity - Overview Professional indemnity - Policy cover Professional indemnity - Broking Course Length

11 Commercial Property Professional indemnity - Underwriting Professional indemnity - Claims Personal Injury Claims Personal injury claims - Injury and property damage Personal injury claims - Diseases and fatal accidents Commercial Property Insurance Commercial property insurance - Overview Commercial property insurance - Policy cover Commercial property insurance - Broking Commercial property insurance - Underwriting Commercial property insurance - Claims Commercial Packages Commercial packages - Overview Commercial packages - Policy cover Commercial packages - Underwriting Commercial packages - Claims Commercial packages - Broking Landlord Insurance Landlord Insurance - Overview Landlord Insurance - Policy cover Landlord Insurance - Broking Landlord Insurance - Underwriting Landlord Insurance - Claims Business Interruption Business interruption - Overview Business interruption - Policy cover Business interruption - Broking Business interruption - Underwriting Business interruption - Claims Business continuity planning Theft Insurance Theft insurance - Overview Theft insurance - Policy cover Theft insurance - Underwriting Theft insurance - Claims Theft insurance - Broking Fidelity Guarantee Fidelity guarantee - Overview Fidelity guarantee - Policy cover Fidelity guarantee - Broking Fidelity guarantee - Underwriting Fidelity guarantee - Claims Terrorism Terrorism - Overview Terrorism - Policy cover Terrorism - Underwriting

12 Terrorism - Claims Terrorism - Broking Goods in transit Goods in transit - Overview Goods in transit - Policy cover Goods in transit - Underwriting Goods in transit - Claims Goods in transit - Broking Limiting the risk Limiting the risk - Risk surveying Limiting the risk - Risk management Limiting the risk - Sprinkler systems leakage 3 Engineering Commercial Motor Engineering insurance - Overview Engineering insurance - Policy cover Engineering insurance - Underwriting Engineering insurance - Broking Engineering insurance - Claims Engineering insurance - Statutory inspection requirements Commercial Motor Commercial motor - Overview Commercial Vehicle Commercial vehicle - Overview Commercial vehicle - Policy cover Commercial vehicle - Broking Commercial vehicle - Underwriting Commercial vehicle - Claims Motor Fleet Motor fleet - Overview Motor fleet - Policy cover Motor fleet - Claims Motor fleet - Broking Motor fleet - Underwriting Motor Trade Motor trade - Overview Motor trade - Policy cover Motor trade - Claims Motor trade - Broking Motor trade - Underwriting Private Vehicles Used for Business Private vehicles used for business Vehicles for Public and Private Hire Vehicles for public and private hire Farming and Agriculture Farming and agriculture - Overview 3 5

13 Farming and agriculture - Policy Cover Farming and agriculture - Underwriting Farming and agriculture - Claims Farming and agriculture - Broking Livestock Livestock - Overview Livestock - Policy cover Livestock - Underwriting Livestock - Claims Livestock - Broking Agricultural Vehicle Agricultural vehicle - Overview Agricultural vehicle - Policy cover Agricultural vehicle - Broking Agricultural vehicle - Underwriting Agriculture vehicle - Claims Contractors All Risk Insurance Contractors all risk insurance - Overview Contractors all risk insurance - Policy cover Contractors all risk insurance - Broking Contractors all risk insurance - Underwriting Contractors all risk insurance - Claims Contract works - Contract conditions 5 Commercial Miscellaneous Risk Commercial miscellaneous risk - Overview Commercial miscellaneous risk - Policy cover Commercial miscellaneous risk - Underwriting Commercial miscellaneous risk - Claims Commercial miscellaneous risk - Broking Commercial Legal Expenses Legal Expenses - Overview Legal Expenses - Policy Cover Legal Expenses - Broking Legal Expenses - Claims 2 Health and safety Health and safety Noise at Work Asbestos Manual Handling Display Screen Equipment Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR) Fire Regulations and Risk Assessment Hazardous Substances Work-related Upper Limb Disorders Work-related Stress Health and Safety, Legislation and Insurance

14 S Specialisms Specialised industries require specialised insurance cover. In the modules featured here, the focus is on examining the challenges posed by providing insurance in several unique fields including marine and aviation risks, as well as contemporary concerns such as cyber attacks and pollution. Marine Freight Liability Freight liability - Overview Freight liability - Policy cover Freight liability - Broking Freight liability - Underwriting Freight liability - Claims Freight liability - The CMR Convention Cargo Marine cargo - Overview Marine cargo - Policy cover Marine cargo - Broking Marine cargo - Underwriting Marine cargo - Claims Hull Marine hull - Overview Marine hull - Policy cover Marine hull - Broking Marine hull - Underwriting Marine hull - Claims Aviation Aviation - Overview Aviation - Policy cover Aviation - Broking Aviation - Underwriting Aviation - Claims Aviation - Convention and legal requirements Digital and cyber risks Digital and cyber risks - Overview Digital and cyber risks - Policy cover Digital and cyber risks - Broking Digital and cyber risks - Underwriting Digital and cyber risks - Claims Pollution and Environmental Risks Pollution and environmental risks - Overview Pollution and environmental risks - Policy cover Pollution and environmental risks - Broking Pollution and environmental risks - Underwriting Pollution and environmental risks - Claims Course Length hr 1 1

15 W The Workplace = Video Modern businesses require a broad range of skills and aptitudes in order to operate successfully. In this selection of modules, key strategies for tackling a range of issues and tasks including managing people, effective leadership and personal development are set out and explored in detail, providing learners with useful ideas to apply in the real world. Workplace Legislation Diversity, equality and discrimination Course Length Time Management An introduction to time management Prioritising projects Making your to do list work for you How do I deal with interruptions How do I manage my Communication Skills How do I become a better listener Why are questions important How do I ask open questions Using probing questions Presenting Skills Preparing for presentations Delivering presentations Meetings Running effective meetings Getting the results you want out of meetings Organising and running effective meetings Coaching and Delegation The role of the coach Delegation Appraisals Overview of performance appraisal Ongoing appraisal Preparing for the appraisal Appraisal discussion Job Descriptions and objective setting Writing job descriptions and person specifications How do I write objectives Why bother with objectives? Creating smarter objectives 3 4 mins 4 mins 2 mins 2 mins 3 4 mins 2 mins mins 1 mins

16 Performance Management How do I highlight the impact of poor behaviour How do I explain the consequences of bad behaviour Dealing with poor performance Encouraging creativity in teams Resolving conflict in teams Health and Safety An introduction to health and safety at work Slips, trips and falls Display screen equipment and workstation safety RSI - Repetitive strain injury 2 mins 2 mins 2 mins 4 4