Kapsch BusinessCom Press Briefing Kapsch BusinessCom Survey ICT-Business-Trends & Challenges in Austria, CEE and Turkey

Transcription

1 Press Briefing Kapsch BusinessCom Survey ICT-Business-Trends & Challenges in Austria, CEE and Turkey Titel der Präsentation Untertitel der Präsentation 1

2 Basic Information Survey conducted by Field time: October to December 2013 Sample N % Austria % Czech Republic % Hungary % Poland % Romania % Slovak Republic % Turkey % Total % Countries: Austria Czech Republic Hungary Poland Romania Slovak Republic Turkey Operating ICT, trust KBC 2

3 Representative Sample Contact persons (N=885) Company Size (by number of employees) Industries Company Size (by annual revenue) Operating ICT, trust KBC 3

4 Topics IT Budgets IT Outsourcing ICT Challenges Cloud (public, private, local vs. global providers) Virtualization (server, storage, desktop, ) Unified Communications Video Conferencing Enterprise Search Predicted growth of data volumes Mobile Access to Enterprise Applications Bring Your Own Device (BYOD) Security Efforts (budget and time) External Audits Operating ICT, trust KBC 4

5 Global Competitiveness Report Global Competitiveness Index (Maximum value = 7) GCI Score Basic Requirements (Institutions, Infrastructure, ) Efficiency Enhancers (Education, Technological Readiness, ) Innovation & sophistication factors (Business Sophistication, Innovation, ) Austria 5,20 5,60 5,00 5,10 Poland 4,50 4,70 4,60 3,70 Turkey 4,50 4,80 4,40 3,90 Czech Rep. 4,40 4,80 4,50 4,10 Hungary 4,20 4,60 4,30 3,60 Romania 4,10 4,30 4,10 3,30 Slovak Rep. 4,10 4,60 4,30 3,50 Source: Global Competitiveness Report Operating ICT, trust KBC 5

6 Basic Information (Global Competitiveness Report ) Competitiveness: Big differences in the respective countries Ranking (out of 148) Austria 16 Poland 42 Turkey 44 Czech Rep. 46 Hungary 63 Romania 76 Slovak Rep. 78 Source: Global Competitiveness Report Operating ICT, trust KBC 6

7 GDP and Stage of Development GDP per capita (in US$) Overall development of the economies Stage of Development (Score 1-3) Austria 3 Innovation driven Czech Rep. 3 Innovation driven Hungary 2,5 Transition to innovation driven Poland 2,5 Transition to innovation driven Slovak. Rep. 2,5 Transition to innovation driven Turkey 2,5 Transition to innovation driven Romania 2 Efficiency driven Source: Global Competitiveness Report Operating ICT, trust KBC 7

8 Kapsch BusinessCom in the CEE-Region

9 Kapsch BusinessCom in the CEE Region Austria Broad portfolio Well established as outsourcing partner (w. significant growth rates) Strong position in the area of Cloud Computing & Shared Infrastructure (earthdatasafe) Partnerships w. leading technology providers Hungary Romania Poland Czech Rep. Slovak Rep. Turkey Founded Employees Well established in network and voice business Top 3 systems integrator Successful integration of Squario Good Performance of International Delivery Center Strong in workspace/client services, business solutions Growing revenue and market share All Kapsch Companies successfully positioned Successful integration of data storage Strong in data center solutions All Kapsch Companies successfully positioned Follow the customer strategy Synergy w. Czech Republic First projects settled Strategic cooperation with Bimsa-Sabancı Projects Telecommunication Core Network for MVM Net Electronic Health Record, Petrom Virtual desktop solution for Starter (comparable to ÖAMTC) Czech Post Mondi (Field Services) Operating ICT, trust KBC 9

10 IT Markets in CEE and Turkey Market Volumes in million EUR Source: Operating ICT, trust KBC 10

11 Results ICT-Business-Trends & Challenges Titel der Präsentation Untertitel der Präsentation 11

12 Development of IT-Budgets: Stable Growth Rates Past 3 years: 34 % of the companies had an increase of local IT-budgets (for 60 % it remained stable) Next 3 years: 36 % of the companies predict an increase of local IT-budgets (for 61 % it will remain stable) Ranking 1 Turkey 40% 2 Czech Republic 38% 3 Poland 35% 4 Romania 34% 5 Hungary 33% 6 Austria 32% 7 Slovak Republic 26% 1 Romania 45% 2 Turkey 40% 3 Austria 38% 4 Hungary 36% 5 Czech Republic 32% 6 Poland 31% 7 Slovak Republic 27% Operating ICT, trust KBC 12

13 Kapsch CEE Ranking Key indicators for selected ICT topics per country Percentage of positive statements Ranking Results: ICT Market Readiness Index (= current status) ICT Market Development Index (= future development) Operating ICT, trust KBC 13

14 Present Situation: ICT Performance per Country Operating ICT, trust KBC 14

15 Predictions for the Future Operating ICT, trust KBC 15

16 Details

17 Cloud Services Turkey and Poland are the Top Cloud Nations Big potential Majority of 73 % doesn t use cloud services at all. (Larger companies show higher cloud penetration than smaller ones.) Operating ICT, trust KBC 17

18 Cloud Services II Type of cloud Only a small percentage of companies does rely on cloud services on a large scale. Private clouds show best values. Local providers are preferred. (Bigger / international companies rather tend to use international providers; 72 %) Operating ICT, trust KBC 18

19 Cloud Services III Plans to move further parts of IT to the cloud Once again Poland with highest value (same value as Romania). Average only 24%. Most of the companies do not see the need for cloud services. Operating ICT, trust KBC 19

20 Virtualization seems to be pretty common. Top values in Czech Republic and Austria. Turkey has a significant high rate of desktop virtualization. Operating ICT, trust KBC 20

21 Main reason for server virtualization is disaster recovery and backup. Operating ICT, trust KBC 21

22 Outsourcing Austria is the top outsourcing country. (And still has the highest rate of companies which have plans for outsourcing.) Overall satisfaction with outsourcing partners is good (22 % are very satisfied). Hungary and Austria with top values. Operating ICT, trust KBC 22

23 Outsourcing: Market dominated by local providers Nearly ¾ of outsourcing partners are local ones. (Only big companies have a higher share of international providers.) Operating ICT, trust KBC 23

24 Outsourcing: Biggest Benefit in Quality Improvements Majority of companies still does not see the overall benefits of outsourcing. Quality improvements are more relevant than cost reduction. Operating ICT, trust KBC 24

25 Unified Communications In Turkey UC is not very popular. (Cultural reasons?) As UC is mainly used in bigger companies, the Slovak Republic has the lowest share of companies, which plan to purchase UC. Operating ICT, trust KBC 25

26 Main Argument for Unified Communications is improvement of internal cooperation. Operating ICT, trust KBC 26

27 Video Conferencing Austria has the highest rate followed by Turkey and the Czech Republic. (Due to strong internationalization of the economy in these countries.) Operating ICT, trust KBC 27

28 Big Data: Enterprise Search Big potential, still not used. Slovak Republic with significant high value. Operating ICT, trust KBC 28

29 Big Data: Enterprise Search II Speed is the main pro-argument for Enterprise Search. Opportunities still not seen. Operating ICT, trust KBC 29

30 Growth of Data Volumes Growth of data volumes not so big than predicted in other studies / for other markets. Majority of 85 % sees growth rates below 25 %. (Which still is very high.) Operating ICT, trust KBC 30

31 Security A minority thinks of itself that they have the best possible protection of their IT-systems. External security audits still are not common. Operating ICT, trust KBC 31

32 Security-Budgets 56 % will increase their security budgets in the next three years. Operating ICT, trust KBC 32

33 Mobility / Bring Your Own Device (BYOD) Still potential Big differences between markets Limited to a very small group of employees Operating ICT, trust KBC 33

34 Mobility / BYOD II No need can be interpreted as processes and structures are not yet ready for mobility solutions. Mastering of daily tasks is the main pro-argument. Operating ICT, trust KBC 34

35 Mobility / BYOD III Romania is the future BYOD nation. Operating ICT, trust KBC 35

36 Summary & Conclusions

37 ICT-Business-Trends & Challenges in Austria and CEE (+ Turkey) Budgets The ICT-industry shows stable growth rates and establishes itself as driver for the entire economical development of the region Weaker economies have by trend similar or even higher growth rates in the ICT area Outsourcing Market is dominated by local providers Cloud & Virtualization Only 27 % use Cloud Services, but 46 % make use of Virtualization Collaboration Unified Communications and Videoconferencing with strong regional differences Operating ICT, trust KBC 37

38 ICT-Business-Trends & Challenges in Austria, CEE and in Turkey) Big Data Only 21 % use the potential of Enterprise Search. Security External Audits still not common Financial expenses will grow significantly in the next three years. Mobility Only a minority of employees is allowed to access business apps mobile Romania is the future BYOD nation. Operating ICT, trust KBC 38

39 Kapsch BusinessCom - Conclusions Maximum Proximity to customers: 1. Follow the customer (Austrian companies in CEE) an 2. cooperation with local partners with good market knowledge (especially important with outsourcing) Use of "best in class" technology: Partnerships with world's leading technology suppliers Security is a cross cutting issue that needs to be extended in any direction (especially with mobility solutions and collaboration) Cloud / Shared Infrastructure: Advantages are still not sufficiently recognized (security, data management in Europe, scalability, ) Enterprise Search: Untapped treasures; potential of intelligent / efficient use not yet recognized Mobilility: It's less about technology and more about processes. Collaboration: Often takes place through consumer products. Secure enterprise solutions have to catch up. Operating ICT, trust KBC 39

40 Thank you! Titel der Präsentation Untertitel der Präsentation 40