The Connected Enterprise Driving Business Value with Mobility Collaboration and Trust

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Beverly Wilkins
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1 The Connected Enterprise Driving Business Value with Mobility Collaboration and Trust Enzo Signore - AVAYA Vice President, Enterprise Collaboration Product Strategy

63% Aligning IT initiatives with business goals 54% Improvement to IT Operations 50% Shaping Direction Implementing new systems 41% Identifying differentiators Taking

3 63% Aligning IT initiatives with business goals 54% Improvement to IT Operations 50% Shaping Direction Implementing new systems 41% Identifying differentiators Taking 45% Direction 54% Developing business strategy Driving business innovation Source: State of the CIO Survey, CIO magazine, January Avaya Inc. All rights reserved. 3

5 2013 Expect to complete within next year 52% Mobility 47% BI & Analytics 39% Cloud Computing 37% Big Data New Initiatives New Services 36% 35% Data Management Solutions Customer Engagement /Social Media Source: State of the CIO Survey, CIO magazine, January Avaya Inc. All rights reserved. 5

Cloud Mobility Big Data Analytics Social Media Collaboration Customer

7 Market Trends Personal Enterprise Video Meets Mobile Collaboration 48% Deployed 28% Used 60% UC growth rate driven by personal/ mobile video 40% employees spend >20% of time away from desk 80% Fortune 100 deploying iphones/ipads Over of enterprises expect to integrate desktop/mobile video with rooms

8 Collaboration Flexibility Across User Needs is Critical PRODUCTIVITY REVENUES & CUSTOMER SATISFACTION ALIGNMENT & TRUST uct Office Centric Name Lookup Click-to-Dial Desktop Video IM/Presence Voic Conference Calls Mobile / Virtual Remote access Enterprise features Single-number reach Device choice Speech-enabled Ready access to content Power Collaborator Multi-tasking BYOD Voice/video/web Conferences Share content 2013 Avaya Inc. All rights reserved. 8

9 Build a Connecting Platform Open Platform Provides the ability to integrate existing and future investments Scalable Can grow to meet future needs with a virtualized approach Cost Effective Maximizes current investment while minimizing management costs 2013 Avaya Inc. All rights reserved. 9

To Deliver Business Value Device Agnostic Support device demands of users inside and outside of the enterprise Context not Data Deliver actionable information

10 To Deliver Business Value Device Agnostic Support device demands of users inside and outside of the enterprise Context not Data Deliver actionable information to speed decisions / processes Ease of Adoption Provided a simplified experience to ensure usage across the enterprise 2013 Avaya Inc. All rights reserved. 10

11 Securely Inside and Outside of your Enterprise Identity management Right level of access for the right role Device management Automate authentication and setup of new devices External Security Internal Security Secure collaboration Delivered simplified access while keeping data secure 2013 Avaya Inc. All rights reserved. 11

Renown Health Videomedicine Challenge Value Avaya Difference Deliver timely, specialized care to patients in rural communities Educate rural physicians

investments Better patient care from rural physicians Improve patient satisfaction from local access to quality care Broad interoperability Low

12 Renown Health Videomedicine Challenge Value Avaya Difference Deliver timely, specialized care to patients in rural communities Educate rural physicians on medical specialties Provide rural offices access to experts in Centers of Excellence Physician training & access to experts utilizing existing video investments Better patient care from rural physicians Improve patient satisfaction from local access to quality care Broad interoperability Low bandwidth & TCO Easy to use desktop & mobile experiences The Radvision solution delivered the biggest bang for the buck. Kirk Gillis, Vice President, Renown Health

13 University of Utah Collaboration with Audio, Video, Web and BYOD Challenge Value Avaya Difference Increase speed of the campus critical health care response team Embrace the BYOD trend to address campus mobility requirements locations an hour apart Quickly grow capabilities and scale to meet new requirements Robust ad hoc collaboration saves time & speeds decisions Device agnostic support delivers campus mobility by leveraging existing WiFi network Large scale conferencing and capacity meets future demands (Including video) Broad support to cover BYOD requirements: 92% of smartphones 88% of tablets 98.5% of desktops Architecture that optimizes the bandwidth to the person / device Provides cost effective & quality experience

Global Supplier Microsoft Lync & Avaya UC Communications Core Challenge Value Avaya Difference Leverage existing communication services in one user experience Provide

no retraining Lower IT Costs Protect existing communications network & desktop investments Reliable / resilient open communication platform with single dial plan in a

14 Global Supplier Microsoft Lync & Avaya UC Communications Core Challenge Value Avaya Difference Leverage existing communication services in one user experience Provide a highly reliable, scalable communications network Reduce complexity Increase productivity while minimizing support costs Enhance user experience and productivity with no retraining Lower IT Costs Protect existing communications network & desktop investments Reliable / resilient open communication platform with single dial plan in a multi-vendor environment Integration with best-inclass Contact Center and Mobile Apps Scalable audio, web and video conferencing Up to 6X lower TCO for video conferencing

Thank You Enzo Signore - AVAYA Vice President, Enterprise Collaboration

BT One. Analyst and consultant update, September 2012. BT One. Communications that unify 1

BT One. Analyst and consultant update, September 2012. BT One. Communications that unify 1 BT One Analyst and consultant update, September 2012 BT One. Communications that unify 1 BT One Agenda Introductions Neil Sutton Vice President Global Portfolio BT One Overview Andrew Small Vice President