Latitude NVMS 6.2 With SP1 (Build )

Transcription

1 Latitude NVMS 6.2 With SP1 (Build ) Release Notes Document revision: 0.9

2 Table of Contents 1. INTRODUCTION NEW FEATURES IN SP Digital Zoom Presets Transcoder CPU-Saver mode TruWitness with video tagging Redundant Recording extended support Thin Web Client Extended support Warning events on Storage Tampering attempts Edge Device Integrations and Improvements New DVTel Edge Device models Quasar line enhancements rd party Edge Device integrations ONVIF enhancements Clear ioimage analytics detection automatically Prevent concurrent logins with the same user name ControlCenter warning for high Virtual Memory consumption Using Microsoft.Net SDK Enhancements NEW FEATURES IN Thin Web Client Transcoder Improvements Optimized Performance Edge Devices Single Installation file for all OS types Client Applications Improved Usability

3 3.6.1 AdminCenter: A more flexible configuration of Motion Detection Ioimage Analytics Clear analytics event from tile Prevent alarms from interrupting users Add "Active Monitors" configuration to CC Tools Options Improved Action Active Directory - Import of Local and Universal groups SDK Enhancements Language Support TruWitness Supported Devices INSTALLATION INSTRUCTIONS Latitude 6.2 SP1 Installation Instructions Latitude 6.2 SP1 Installation Instructions Latitude NVMS 6.2 Fresh Installation Fresh Installation Prerequisites System Set-up Disable the Windows Firewall Set the Block Size of a Storage Drive to 64K Disable Indexing on Media Storage Drive For Client Workstations: Disable Screen Saver and Power Saving Options Pre-requisites for User Account Control Feature (for Windows Vista, Windows 7 and Windows 2008) Prepare for Web Server Installation (only required if Latitude will be running under Windows Server 2003) Run Latitude Installation Package for new Installation Optional types of new installation Client Application Installation - Latitude 6.2 Installation Wizard steps Server Installation - Latitude 6.2 Installation Wizard steps

4 4.7.1 Database Installation Multicast Address Setup Complete the Installation Process All In One Installation - Latitude 6.2 Installation Wizard steps Custom Installation - Latitude 6.2 Installation Wizard steps New Installation Follow-Up Procedures General Follow-up Web Server Manual Setup steps (If required) Windows 2003 (IIS6) Windows 7/Windows Server 2008 (IIS7) Direct Upgrade from Previous versions Upgrade Prerequisites Performing a Validation Check of the Directory Database Backing up Existing Systems and Databases Pre-requisites for User Access Control Feature (for Windows Vista, Windows 7 and Windows Server 2008) Expected Scenarios and Best Practice Upgrading the Failover Directory Run Upgrade Procedure from a previous version Upgrade Follow Up Procedures Silent Installer Installation Procedure Required Microsoft Updates Microsoft Time Zone Update Quick Control Center change of Process Name Preventing Anti-Virus from Interfering with the Latitude System TRUWITNESS INSTALLATION INSTRUCTIONS Pre-Requisites TruWitness Mobile Camera - Gateway Setup

5 5.1.3 Adding users with mobile device privileges (allowed to connect with TruWitness application) TruWitness Mobile Camera - Video Tagging Installation Irrelevant for Version installations TruWitness Mobile Camera - Android Application Install the TruWitness application Configuring the TruWitness Application Using the TruWitness Application TruWitness Application System Settings EDGE DEVICE INTEGRATIONS IN 6.2 SP DVTel - Quasar DVTel Single Channel Encoder Extended Temperature Arecont Bosch Panasonic Sony Other Edge Devices Fixed Bugs/Limitations EDGE DEVICE INTEGRATIONS IN DVTel EV Series Panasonic Bosch Sony Other 6.2 Edge Devices Fixed Bugs/Open Bugs/Limitations EDGE DEVICES GENERAL NOTES Always Streaming support (Auto Start Stream)

6 9. PTZ, KEYBOARD AND JOYSTICK INTEGRATIONS PTZ Integration Keyboard Integration Joystick integration IMPORTANT NOTES ADDRESSED ISSUES Bug Fixes for 6.2 SP Bug Fixes for OPEN ISSUES Open Bugs in Version 6.2 SP Open Bugs in Version Limitations in Version 6.2 SP Limitations in Version SUPPORTED FIRMWARE Supported by Design Cameras Tested by Partner Cameras PTZ SUPPORTED CAMERAS ON IOIMAGE TRK UNITS LANGUAGE SUPPORT To manually change the User Interface language

7 16. SUPPORTED OPERATING SYSTEMS WINDOWS UPDATES DEFAULT LATITUDE PORT SETTINGS ADDITIONAL RESOURCES DISCLAIMER

8 1. Introduction DVTel is proud to present Latitude 6.2 SP1, a feature-rich service pack for the latest major release of DVTel s award winning Network Video Management System, and the software platform for DVTel's Video Surveillance Solutions. Latitude 6.2 SP1 offers important additions and exciting improvements to the Latitude platform, including support for many new video edge device models, features to maximize utilization of high resolution cameras and many additional usability features, across the board. Make the most out of your high resolution cameras: Using the new Digital PTZ presets feature, users can digitally zoom into any region of interest within their camera field of view, save it as a preset, and later quick-access it just like they can do with regular PTZ cameras. With this new feature, users can start using the pixels offered by cameras to the full potential! View high resolution cameras even over the internet or limited bandwidth connections using the improved Transcoder. The new improvements allow the Transcoder to work side by side with other services while moderating the CPU consumption, and include a CPU-Saver mode, supporting a higher number of Transcoding requests, by gracefully degrading the output frame rate Improving TruWitness - the new concept of video capturing. With an Android Smartphone, users can not only stream video from a mobile video camera to Latitude, but also tag their video clips. As in every Latitude version, this release continues to extend support for new 3 rd party edge device models as well as integrate new DVTel edge device, and improve the user experience through many system and feature enhancements. Read below to learn more about the latest and greatest in Latitude 6.2 SP1 7

9 2. New Features in SP1 2.1 Digital Zoom Presets Make the most out of your High Resolution Cameras HD cameras and Megapixel cameras are rapidly becoming the common choice for an IP video surveillance system. Thanks to their high resolution, they capture many details that can be very useful, and this feature makes it easier to do that! Similar to the way users can define presets for PTZ cameras, they can now do it with any camera, by using the existing digital zoom functionality to zoom-in on any region of interest in the image, and then set that digital zoom position as a preset. It is also possible save the digital zoom position in a tile as part of a layout. The digital zoom presets can be accessed manually by the operator, in live and archive playback, and they can also be configured for automatic display in camera sequences and actions. With Digital zoom presets, monitoring a camera is much more than simply looking at its full field of view. The difference is in the details. 8

10 2.2 Transcoder CPU-Saver mode Transcoding more cameras while moderating CPU consumption In version 6.2 the Administrator can limit the CPU resources consumed by the Transcoder, when it becomes overloaded. By default, a new configurable parameter permits additional transcoding requests as long as the total CPU level doesn t cross the threshold. As an option, a new CPU-Saver mode automatically knows to reduce the Transcoding CPU pressure, by Transcoding only the key-frame of the requested scene. This means that normal (full-fledged) Transcoding will continue as long as the total CPU level is under the CPU-Saver configurable threshold, but when the CPU level crosses the threshold, some of the scenes will be degraded to CPU-Saver mode. While CPU-Saver mode usually provides 1fps or 1 frame every few seconds, it protects the machine from exhausting the CPU resources, and allows users to view more cameras concurrently, on the same hardware. The configuration of this feature can be done in AdminCenter, in the General tab of the Transcoder server, under Global Performance Limits. 2.3 TruWitness with video tagging Increasing the system s video coverage using Personal IP Cameras The TruWitness device users can now add text-tagging to each video clip that they have been transmitting to Latitude. As soon as the transmission is over and the user is trying to exit the TruWitness App he will be offered to enter a descriptive text, which will become a bookmark in Latitude and can later facilitate searching for that piece of footage, as well as add some important information, for Forensic purposes. 9

11 2.4 Redundant Recording extended support Easier to specify and use, with fewer pre-requisites Redundant recording now covers all cameras and encoders supporting multicast streaming, and all the recording triggers/reasons. In previous versions, there was no support for manual recording on Redundant Archivers, but this is supported since Latitude 6.2 SP1, and now we can say that redundant recording is fully mirroring the primary recording. Whatever the reason is for recording on the Primary Archiver, it would be recorded on the Redundant Archiver as well. In previous versions, some camera models did not support redundant recording, due to out-of-band streaming implementation (by the camera vendors). The new redundancy mechanism in Latitude 6.2 overcomes this limitation, and now the only pre-requisite for redundancy remains multicast support. 2.5 Thin Web Client Extended support Use the Web client on Firefox to access live video from additional platforms The popular thin web client can now be used on additional platforms, for live viewing. While version 6.2 supported only Internet Explorer on Windows client OS, SP1 supports live viewing with MJPEG-HTTP streaming (normally requiring Transcoding). This is available using the Mozilla Firefox web browser, version 8 and above, on the following platforms: Mac OS (tested with Snow Leopard 10.6) Linux OS (tested with Ubuntu 11.10) Windows Server OS 2003, 2008 Windows Client OS without Video Hardware Acceleration VMware 10

12 2.6 Warning events on Storage Tampering attempts Protect your sensitive video footage Latitude 6.2 SP1 provides an important security measure, allowing administrators to receive real-time alerts whenever the video storage is being tampered with. The new version provides an event that will be triggered on any attempt to delete or edit recorded audio or video files in an Archiver s storage location. Those events can be configured to trigger an alert or trigger any other existing type of action that the administrator found useful as an alert. 2.7 Edge Device Integrations and Improvements New DVTel Edge Device models Support the new extended temperature single port encoder EA-201-XT Quasar line enhancements Quasar Dual Scene support, for using two streams as independent scenes New "Smart" Day/Night mode Updated AdminCenter selection of Noise Reduction values HD Series Plug-in name updated to "Quasar/HD Series" Support IR-LED features Updated Motion Detection defaults rd party Edge Device integrations Updated support for the entire Panasonic line of IP cameras, adding many models and better future compatibility o Fully certified 3 models including some of the latest Panasonic additions o Most other models are either already supported or supported by design o Detailed information will be available in the release notes, edge device section, and the DVTel edge device support list for Latitude 6.2 SP1 Updated support for the entire ArecontVision IP camera line, adding many models and better future compatibility o Fully certified 7 models including some of the newest Arecont additions o Most other models are either already supported or supported by design 11

13 o Detailed information will be available in the release notes, edge device section, and the DVTel edge device support list for Latitude 6.2 SP1 Sony Gen5 PTZs (RS-44/46/84/86) Bosch Autodome ONVIF enhancements The Latitude ONVIF support is enhanced, with the integration being more robust and tested against many types of ONVIF edge devices. Latitude 6.2 SP1 is going to be certified as ONVIF Profile S conformant check the ONVIF web site for updates! 2.8 Clear ioimage analytics detection automatically Enhanced usability for analytic-based monitoring centers A new action type was added to Latitude 6.2 SP1, allowing administrators to configure rules for automatic clearance of ioimage analytics events. A common use case is when ioimage analytics detections trigger a Latitude Alarm, which brings the analytics detection to the operator s awareness by activating the Alarm and displaying the associated video in the Latitude ControlCenter application. With the new action, the administrator can make sure that as soon as the operator clears the Latitude Alarm, the system will send the Clear Analytics command to the relevant ioimage device, thus streamlining the operators work and allowing him to go quickly back to routine. 2.9 Prevent concurrent logins with the same user name Control how end users connect to your system This feature allows the system Administrator to define the login policy, as far as concurrent logins by the same user. By default, the system allows the same user name to login from multiple applications concurrently, but by changing the relevant setting in AdminCenter (Under GeneralAdvancedConcurrent login, Prevent login of the same user more than once ), the Administrator can change the default behavior and make sure that each user can only login from one application at a time. 12

14 2.10 ControlCenter warning for high Virtual Memory consumption Helping the end-user utilize memory resources to his benefit The ControlCenter application is often used to display many video streams, and with the intensive use, the virtual memory consumption can reach a limit and prevent the application from functioning properly. This is especially relevant when running ControlCenter on 32bit Windows OS, where the virtual memory limit (around 1.5GB) is lower than on 64bit OS (around 3.5GB). In version 6.2 SP1, a warning message was added that alerts the user when the level of virtual memory gets close to the limit. This warning, together with the memory consumption information on the application status bar, can help the user make the most out of the existing resources while maintaining the application in a proper functional state. Note: similar warnings are already available for a high CPU level as well as the ability to configure a hard limit on the number of video tiles Using Microsoft.Net 4 Staying on the cutting edge of technology Latitude 6.2 SP1 is built on top of Microsoft.Net 4, taking advantage of many its latest and greatest improvements SDK Enhancements Latitude 6.2 SP1 offers some important SDK/API improvements: A new event type alerting that a PTZ camera has started moving The installation includes Safrun watch-dog functionality for SDK applications Additional API improvements (See SDK release notes for more details) 13

15 3. New Features in Thin Web Client A simple way to access video for casual users The new web client is a simple and thin video monitoring application, intended to provide quick and easy access to any user, by simply opening Microsoft Internet Explorer and typing the Latitude web server URL. The web client offers basic functionality and is easy to use. It supports live video monitoring, simple search of recorded video for playback, and PTZ control. The deployment of the web portal is simple and, depending on system configuration, is fully automatic. It uses Windows IIS as the web server. While professional security users and Control Room operators are still expected to require the fullfledged functionality of the ControlCenter application, there are many other users who will benefit from the web client, most of which are casual users such as managers, employees who need to access video from home, or random users, who need a onetime access to live or recoded video. 14

16 3.2 Transcoder Improvements Allowing users to get better video from Latitude over limited connections In addition to MJPEG that is already supported, the Transcoder can now be configured to output H.264 or MPEG4 streams. This gives the system administrator more flexibility in selecting how to utilize limited bandwidth connections for best results in remote video streaming. The Transcoder output resolutions are now defined as 240p, 480p, 720p etc utilizing popular terminology for ease of use. Additional parameters were added to the Transcoder page in AdminCenter, providing the administrator better control over the utilization of the Transcoder. The Transcoder is the video proxy to all web clients. This simplifies the network connectivity as well as providing web clients the ability to select the quality of service they receive from the Transcoder (Original quality with higher bandwidth or Transcoded quality with lower bandwidth). 15

17 3.3 Optimized Performance Some optimizations were made to improve the user experience: The client applications launch faster than in previous versions helping create a more pleasant user experience Larger memory address space per process on 64bit OS, allowing 32bit application and processes (e.g. CC, AC, Archiver, Transcoder) to use up to GB of memory. This translates, in some cases, to costs saving in HW requirements: o o For ControlCenter users, it means being able to display many more video streams concurrently For Archivers, it means increasing the performance envelope, for example supporting a higher number of concurrent playback sessions Reduced baseline memory consumption per process (~50MB less) - overall smaller memory footprint, important especially for server running many Latitude processes. This can help reducing HW costs and allows the existing deployments to get more capacity from existing HW. 16

18 3.4 Edge Devices Improved flexibility through extended model coverage and feature support New additions to the DVTel EV series, part of the complete DVTel solution: EV-208-A, EV-216-A the multiport H.264 encoders now with audio support. EV-401-D another decoder for the EV series encoder family. This model comes with an HDMI output New models of 3 rd edge devices and new features for already supported cameras: Support new Panasonic models: SF332 / SF336 / SF335 / SP306 / SP302 / SP30 Support Bosch NDN-498 Axis dual scene support allowing users to use the two streams separately, both streams can be recorded in different profiles and different retention times for reducing long-term storage costs Sony DH Single Installation file for all OS types A single installation file is now supporting both 32 bit Windows operating systems and 64 bit Windows operating systems. The installation automatically identifies the OS type and installs the relevant files. This was developed to improve the ease of installation and reduce potential confusion hurdles. 3.6 Client Applications Improved Usability AdminCenter: A more flexible configuration of Motion Detection AdminCenter now provides even more flexibility to the user, when configuring motion detection. The new motion recording settings allow the user to easily and independently control the behavior of motion based recording, motion based bookmarks, and motion based video profile boosting Ioimage Analytics Clear analytics event from tile Using ioimage cameras, the function Clearing Analytics events, which was previously only available from the ControlCenter navigation tree, is now also available from the Live Video Tile of any ioimage camera, via the context menu (Mouse right-click). 17

19 3.6.3 Prevent alarms from interrupting users In previous versions, whenever an alarm was activated in ControlCenter, the alarm pane would automatically pop up to the foreground to show the user that a new alarm has been added to the list. Similarly, whenever an alarm tile popped-up automatically, it grabbed the tile focus (yellow rectangle) to capture the user attention. This can be, in certain situations, an undesired behavior, interrupting the end user during PTZ control operations, or playback control operations. In version 6.2, ControlCenter provides means to alter these behaviors through configurable settings in the ToolsOptions menu Add "Active Monitors" configuration to CC Tools Options The ControlCenter ToolsOptions menu now offers a way for the user to define which of the monitors, connected to the workstation, are to be used by the ControlCenter application. This allows the end user to leave specific monitors available for other applications Improved Action actions allow the administrator to configure the system to send automatic notifications following the occurrence of specific types of events. In previous versions, the notification included only the name of the triggering event type, but from version 6.2 and on, any specific event description text will also be included in the , providing more meaningful information to the person receiving the and increasing situational awareness Active Directory - Import of Local and Universal groups Previous versions of Latitude only supported integration with Active Directory Primary domains, because the system queried Active Directory only for Global groups. Version 6.2 now queries also for Local groups and International groups hence it supports working also with Active Directory resource domains. 18

20 3.7 SDK Enhancements Latitude 6.2 offers some important SDK/API improvements: Multi User API - SDK users can now manage several users sessions via a single SDK application New features added to Control Center API: o o SDK applications can subscribe to selected event or double-clicked event triggered by the ControlCenter Events pane. SDK applications can add custom context-menu items, to be displayed upon right-click on a ControlCenter tile. New Transcoder API for streaming MJPEG over HTTP. Optimized performance o o SDK applications launch faster Reduced baseline memory consumption per process.net 4.0 support for DVTel APIs (for SDK applications only). 3.8 Language Support Updated translations for the following Languages: Chinese Portuguese French Russian Hebrew Spanish Japanese 19

21 3.9 TruWitness The Latitude TruWitness feature allows selected Android-based smart-phones to be used as mobile cameras. Once logged in, smart-phones that have been previously registered on the system can connect and send content which will be handled in the same way as that coming from fixed cameras Supported Devices In general, this application can run on Android smart phone or tablet computers, equipped with a video camera and a 3.5" or larger screen, using Android OS version 2.2 or 2.3. The following devices were successfully tested by DVTel QA, so far: Device Wi-Fi connection 3G connection Samsung Galaxy S Yes Yes Nexus S Yes Yes HTC Wildfire Yes By Design HTC G1 Yes By Design Motorola Zoom (Tablet) Yes By Design Samsung Infuse Yes By Design Samsung Galaxy 2 Yes By Design Additional devices that were successfully used but not fully tested: Device Wi-Fi connection 3G connection Comments HTC Desire Yes Yes Nexus 1 Yes Yes Asus transformer Yes Not Supported Acer A500 Yes Not Supported HTC Evo (Sprint) Yes Yes By customer HTC Incredible 2 Yes Yes Android version: HTC version: 2.1 Software number: Additional devices will be tested with time and the table above will be updated. 20

22 4. Installation Instructions 4.1 Latitude 6.2 SP1 Installation Instructions The installation and upgrade instructions of LAT 6.2 SP1 are similar to those of Latitude 6.2 (please refer to chapters 4.3 Latitude 6.2 SP1 Installation Instructions The installation files of the Latitude NVMS 6.2 software are provided by DVTel in various forms such as Installation CDs or FTP links. Installing Latitude NVMS 6.2 for the first time (fresh installation) and upgrading from previous versions is done using the same installation file but using different procedures. To perform a fresh installation, please refer to 4.3 Latitude NVMS 6.2 Fresh Installation. To perform an upgrade, please refer to 4.11 Direct Upgrade from Previous versions. Latitude NVMS 6.2 Fresh Installation and 4.11 Direct Upgrade from Previous versions) with the following exceptions: 1. The direct upgrade paths for Latitude 6.2 SP1 are: Limitations and workarounds in 6.2 SP1 installation/upgrade such as: CR# Latitude Installation - The modify option of the installation doesn t support adding the Web Server component if IIS was installed prior to attempting to use the Modify option. CR# Latitude Installation - In certain situations the SQL Express installation part might fail without providing an informative error message to the user. In such cases, the Latitude installation might continue despite the SQL installation failure. CR# Latitude Installation - If a Client (Admin-Center + Control-Center) is being uninstalled and then Custom installation is committed with the following components: Archiver, Directory, EDB, Gateway, Transcoder, Admin-Center, Control-Center; installation stops. CR# Latitude Installation - On a clean machine installation fails when selecting Windows Authentication. CR# Latitude Version Upgrade - Cannot upgrade from if SQL Windows Authentication was used. 21

23 4.2 Latitude 6.2 SP1 Installation Instructions The installation files of the Latitude NVMS 6.2 software are provided by DVTel in various forms such as Installation CDs or FTP links. Installing Latitude NVMS 6.2 for the first time (fresh installation) and upgrading from previous versions is done using the same installation file but using different procedures. To perform a fresh installation, please refer to 4.3 Latitude NVMS 6.2 Fresh Installation. To perform an upgrade, please refer to 4.11 Direct Upgrade from Previous versions. 4.3 Latitude NVMS 6.2 Fresh Installation The following steps are required to prepare and complete the first installation of Latitude Fresh Installation Prerequisites The following requirements must be fulfilled prior to loading the Latitude NVMS 6.2 package System Set-up Prevent Anti-Virus software from interfering with the Latitude system. For users who intend to use Anti-Virus software on the Latitude servers, please refer to Preventing Anti-Virus from Interfering with the Latitude System. Apply Windows updates. See Required Microsoft Updates and Windows Updates. Warning! To avoid improper or failed installation, assure that all Windows updates are run before and not during the Latitude installation process. Port availability The Latitude Installation process assumes that certain specific ports are available. Please see the list in Section 0. Default Latitude Port Settings. Should any of the listed ports not be available, then your System Administrator should make suitable adjustments in consultation with DVTEL Technical Support. Close all unnecessary applications before running the install package. If you are required to comply with Federal Information Processing Standards (FIPS), assure your FIPSPolicy is disabled before the installation is run. For more information, contact DVTel Technical Support for assistance. Check that Installation Software and License Information are available You should have the following available before starting the installation process: Latitude 6.2.exe 22

24 InstConfig.INI file (should be included in the installation package provided by DVTel) License Information (as described in the Latitude NVMS Quick Start Guide.) Disable the Windows Firewall On every server and workstation running Latitude NVMS 6.2, it is important to disable the Windows Firewall, to make sure it doesn t block any Latitude communications. The procedure varies depending on the operating system. If you do not have access to turn off the firewall, contact you security system administrator. Firewall On-Off settings screens for Windows7 and Windows XP. To disable the Windows Firewall, do the following: For Windows XP: 1. Click the Windows Start button and select Control Panel. 2. In Control Panel, double click Security Center. The Windows Security Center dialog opens. 3. In the Windows Security Center, click Windows Firewall. The Windows Firewall dialog opens. 4. In the Windows Firewall dialog, click the General tab and choose Off. 23

25 For Windows Vista: 1. Click the Windows icon (Start) and select Control Panel. The Vista Control Panel appears. 2. In the Control Panel, on the blue left panel, click Security and then under Windows Firewall, click Turn Windows Firewall on or off. 3. Click Off and OK. For Windows 7: 1. Click the Windows icon (Start) and select Control Panel. The Control Panel appears. 2. In the Control Panel, click System and Security and then click Windows Firewall. The Windows Firewall screen displays. 3. Note which network location displays the text Connected to the left of the network connection area for each Domain networks, Home or work (private) networks or public networks. 4. On the left blue panel, click Turn Windows Firewall on or off. The Customize Settings screen is shown. 5. Depending on what network location firewall settings displayed as operating as noted in step c), ( Connected currently on the machine you are doing the installation), select Turn off Windows Firewall and click OK. 6. Close the Control Panel Set the Block Size of a Storage Drive to 64K Before installing and configuring Latitude NVMS 6.2 for the first time, it is required that you format any disks that are to be used for media storage with a block size of 64K. Warning! This procedure makes any information on the disk unavailable. In order to prevent loss of any data that is stored on the drive partition, make a backup to another media or drive and restore it after the quick format. Doing a quick format from the shortcut menu in the Windows Explorer will not provide the options of selecting 64K. You need to access the Computer Manager to set the block size of a storage drive to 64K. 24

26 To Set the Block Size of a Storage Drive to 64K 1. At a command prompt, type diskmgmt.msc The Disk Management application appears. 2. In the Computer Management tree, select Storage Disk Management. 3. Right-click your media storage-drive in the right pane, and then select Format. The Format dialog box appears. Warning! This procedure makes any information on the disk unavailable. In order to prevent loss of any data that is stored on the drive partition, make a backup to another media or drive and restore it after the quick format. 25

27 Note: If a RAID array is used for storage, the RAID storage should be formatted to block/stripe size of 128KB. (Refer to the relevant device documentation for instructions) 4. From the Allocation unit size menu, select 64K. 5. Select Perform a quick format (if not selected formatting will take much longer). 6. Click OK Disable Indexing on Media Storage Drive Before installing and configuring Latitude NVMS 6.2 for the first time, it is highly recommended that you disable indexing on the media storage drive. To Disable Indexing on Media Storage Drive 1. Open Windows Explorer and depending on your Windows Version display My Computer or Computer. The hard drives, network drives devices, etc. of your computer are shown as labeled icons in the display area of Windows Explorer. 2. Right-click on the drive allocated to media storage and select Properties from the shortcut menu. The Properties dialog box appears. 26

28 3. Select the General tab, and clear Allow Indexing Service to index this disk for fast file searching check box. 4. Click OK For Client Workstations: Disable Screen Saver and Power Saving Options Before using the ControlCenter on a client workstation, it is necessary to disable the screen saver and prevent the screen from automatically turning off, in order to avoid interruptions while using the application and/or monitoring video. To Disable the Screen Saver Do one of the following based on your operating system: Disable the Screen Saver for Windows XP 1. On the Desktop, right click and from the shortcut-menu select Properties. 2. Click the Screen Saver tab. 3. Select (None) and click OK. 27

29 Disable the Screen Saver for Windows Vista and for Windows 7 1. On the Desktop, right-click and from the menu that displays, select Personalize. 2. In the Personalize screen, click Screen Saver. The Screen Saver dialog appears. 3. From the Screen saver drop down menu, select (None). 28

30 To Create a DVTel Latitude Power Scheme (Disable Power settings) and Disable Hibernate Do one of the following based on your operating system: For Windows XP 1. On the Desktop, right click and from the shortcut-menu select Properties and then click the Screen Saver tab. 2. In the Monitor power settings, click Power. The Power Options Properties dialog box appears. 3. In the Settings for Home/Office Desk power scheme area, from each of the menus: Turn off monitor, Turn off hard disks and System standby, select Never. 4. Click Save As, and in the Save Scheme dialog enter DVTel Latitude and then click OK. 5. Select the Hibernate tab, clear the Enable hibernation check box and then click OK. 6. In the Properties dialog, click OK to save your changes. 29

31 To Disable the Screen Saver for Windows Vista and for Windows 7 1. On the Desktop, right-click and from the menu that displays, select Personalization. 2. In the Personalize screen, click Screen Saver. The Screen Saver dialog appears. 3. In the Screen Saver dialog, click Change Power Settings. The Control Panel Power Options screen appears. 4. Click Create a Power Plan. 5. In the Power Plan screen, select High Performance and enter DVTel Latitude in the plan name field and click Next. 6. From both the Turn off the Display menu and the Put the computer to sleep menu, select Never. 7. Click Create. 8. The DVTel Power Plan displays as selected. 9. Note: By default the Hibernate setting is disabled for timed sleep modes. 10. On the Control Panel, click Close Pre-requisites for User Account Control Feature (for Windows Vista, Windows 7 and Windows 2008) Note: User Account Control (UAC) is a technology and security infrastructure introduced with Microsoft's Windows Vista, Windows Server 2008 and Windows 7 operating systems. For more information regarding this MS feature, refer to the relevant Microsoft documentation. To install Latitude with the User Account Control (UAC) feature enabled: Make sure to run the installation as an administrator (right-click Run as Administrator ) Note: Files cannot be saved from the Latitude applications to UAC protected folders such as C:\ or C:\Windows. For example, it will be impossible to export files to such folder. However, it will still be possible to export files to the default export path (C:\export). 30

32 Prepare for Web Server Installation (only required if Latitude will be running under Windows Server 2003) In order to install the Web Server under Windows Server 2003, you need to make sure that IIS is installed before running the Latitude installation. The following steps describe the process of installing IIS on Windows Server Click Start, point to Control Panel, and then click Add or Remove Programs. The Add or Remove Programs tool starts. Click Add/Remove Windows Components. The Windows Components Wizard appears. In the Windows Components list, make sure the check box Application Server is checked. Then select the line by clicking on it, and click Details. 31

33 The Application Server details appear. Check that the following are selected: ASP.NET Enable network COM+ access Internet Information Services Click to select the Internet Information Services (IIS) entry, and click Details to view the list of IIS optional components. The Internet Information Services Subcomponents appear. Check that the following are selected: Internet Information Services Manager World Wide Web Service 32

34 Click World Wide Web Service (but do not clear the check box), and then click Details to view the list of IIS optional subcomponents. Check that all are selected, except Remote Desktop Web Connection. Note: Remote Desktop Web Connection may be selected for other reasons, but is not needed for the Web Server application. Click OK and return to the Windows Desktop. Click Start, Run, and type inetmgr 33

35 The IIS Manager screen opens. All the indicated extensions must be set to Allowed, i.e.: All Unknown CGI Extensions All Unknown ISAPI Extensions Active Server Pages Internet Data Connector Server Side Includes WebDAV Important: If any of the following appear in the list, please make sure that its status is set to Allowed and not Prohibited: ASP.NET v2.0.xxxxx ASP.NET v4.0.xxxxx (xxxxx - any version) 34

36 4.4 Run Latitude Installation Package for new Installation Note: It is highly recommended not to install the database on the same physical hard drive on which the Archiver storage will reside. Copy and run the software installation package. Do the following: 1. Copy the software installation packages to the local hard drive of the server. Note: Prior to the installation, make sure that the InstConfig.INI file, which should be included in the installation package provided by DVTel, is available in the same directory as the installation executable file. 2. Double click the Latitude 6.2.exe file or for operating systems with User Access Control activated, right click the file and select Run as administrator. 3. If a Microsoft Windows security prompt appears, confirm to run the file by clicking Yes to run it. 4. Wait while the Self Extracting Installation files process runs and Configuring Installer process completes. 5. If the Latitude 6.2 Install Shield Wizard screen prompts to install items that are required, click Install. A progress indicator and status shows the progress of the item installations. After installation of the individual requirements, the Latitude 6.2 Installation Wizard Welcome screen appears. For the initial Latitude 6.2 Installation Wizard screens, do the following: 35

37 6. In the Welcome screen, click Next. The License Agreement dialog box appears. Read the license agreement, click I accept the terms in the license agreement, to confirm you agree, and then click Next. 7. A Location screen is shown, indicating the destination directory. Click Next to use the default current destination folder (installation path) -or- To change the default, click Change, enter the path in the Folder name field, and click OK. 8. In the Latitude 6.2 Installation Wizard, click Next. The Language Selection dialog box appears. 9. Click Next -or- To select a language other than English, Click the Language menu and select the language from the available language options and then click Next. The Setup Type dialog box appears. The different installation options are described in the next four sections. 36

38 4.5 Optional types of new installation From the Setup Type Latitude 6.2 Installation Wizard screen, select one of the following options and then click Next: Go to the section that matches your choice on this screen: Setup Type Options Components Client Application Installation Installs the ControlCenter and AdminCenter applications - OR - Server Installation - OR - Installs the servers selected in the Server dialog box All In One Installation Installs the ControlCenter, AdminCenter applications and the Directory, EDB, Archiver, Transcoder, Web Server and Gateway servers on a single machine. - OR - Custom Installation Allows the user to select the desired components for installation in the Custom Setup dialog box 4.6 Client Application Installation - Latitude 6.2 Installation Wizard steps After choosing the Client Application Installation, in the Ready to Install the Program Screen, click Next. In the Installation wizard complete screen, click Finish. 37

39 4.7 Server Installation - Latitude 6.2 Installation Wizard steps After choosing the Server Installation, in the Server Installation Screen, select the required options in the Server Installation Dialog screen. Click Next. The Database Folder screen will open Database Installation In the Database Setup screen, do one of the following: For installations that do not have a database and want to install it locally Select Install a New Instance of Microsoft SQL Express 2008 R2 and click Next. 38

40 In the Database Folder wizard screen, click Next to install in the default location -or- Click Change and in the Change Current destination folder dialog, enter the path to the custom destination in the Folder name field, click OK. In the Database Folder wizard screen click Next For installations that will use an existing instance of SQL 1. Select Use an existing SQL Server and click Next. 2. Select Custom and select or enter the Database Server address. (Either IP or hostname). 3. Enter the database suffix name in field provided, only if it is required to resolve database name conflicts. (The database prefix is used to provide unique database name) 4. Click Next. 5. From the Connect using options, select either Windows authentication credentials of current user -OR- Server authentication using the Login ID and Password below and then enter the Login ID (User name) and Password. 6. When finished, click Next. The Multicast Start Address Dialog screen will open Note: You can change authentication type by changing the UseTrustedConnection property when defining the database section in the application configuration files, and then configuring the DVTel service startup type to logon with appropriate account. 39

41 4.7.2 Multicast Address Setup In the Multicast Start Address Dialog, click Next to accept the default -or- To customize the Multicast IP range used, select Set the multicast start address manually, type the starting IP address number in the box, then click Next. The Ready to Install the Program wizard screen will appear Complete the Installation Process 1. In the Ready to Install the Program wizard screen, click Install. A progress indicator displays and when installation finishes, the Installation Wizard Complete wizard screen appears. 2. In the Installation Wizard Complete wizard screen, click Finish. Go to 4.10 New Installation Follow-Up procedures 4.8 All In One Installation - Latitude 6.2 Installation Wizard steps After choosing the All in One Installation, the steps for Database Installation, Multicast Address Setup and Complete the Installation Process steps as described in the Server Installation must be completed. See: Database Installation Multicast Address Setup Complete the Installation Process 40

42 4.9 Custom Installation - Latitude 6.2 Installation Wizard steps Note: If you are not sure which setup type or which components to install, please contact DVTel Technical Support. After choosing the Custom Installation, the Custom Setup Dialog screen will be shown. 1. To add features to the installation, check the feature/s that you want to install. Checking a group box will install all the sub-items in that group. To remove features from the installation, uncheck the features that you want to remove. 2. If you chose to install any of the servers, then complete the Database Installation steps as described in the Server Installation. See: Database Installation 3. If you chose to install a Directory server, complete the Multicast Address Setup steps as described in the Server Installation. See: Multicast Address Setup 4. Complete the installation process by following the Complete the Installation Process steps as described in the Server Installation. See: Complete the Installation Process 41

43 4.10 New Installation Follow-Up Procedures General Follow-up The following procedures need to be performed after installing Latitude 6.2 for the first time: 1. If the Latitude services did not start automatically after 5 minutes and the SafRun application does not appear, reboot the server. 2. Start AdminCenter, Log-in and install the License. For instructions on activating and installing licenses please refer to the Latitude AdminCenter Quick Start Guide. 3. Configure the Latitude system using the AdminCenter application. For more information, see the Help File. 4. Synchronize the OS clock of the Latitude Servers and Client workstations to a Network time service (NTP source). Note: By default, AuditTrail event logging is disabled. In order to activate it, the administrator must manually enable this feature in the AdminCenter Web Server Manual Setup steps (If required) Normally, the Latitude installation will include the IIS configuration for running the Web Server. If, for any reason, one needs to do manual configuration, then depending on the Operating System being used, the following instructions should be followed. Notes: 1. The Web Server must be installed before following these steps. 2. The Web Server is NOT supported under Windows XP, and therefore no XP option is listed Windows 2003 (IIS6) Click Start Run inetmgr 42

44 1. Right click Application Pools New Application Pool 2. Type the Application pool ID: DVTel Application Pool Click OK 3. Right click on Application Pools DVTel Application Pool Properties 4. Be sure that nothing is checked in the Recycling tab. Go to Identity tab 43

45 5. Set the Application pool identity to Local System Click OK and then Yes on the following warning 6. Right click on Web Sites\Default Web Site New Virtual Directory The Virtual Directory Creation Wizard screen will appear. 7. Click Next 44

46 8. Set the Alias to Web Client and Click Next 9. Set the Path to the WebServer installation path. For example, c:\program Files\DVTel\WebServer (32bit installation) c:\program Files (x86)\dvtel\webserver (64bit installation) 10. Click Next 45

47 11. Make sure Read, Write and Run Scripts are checked. Click Next 12. Click Finish The MyClient Properties screen will appear. 13. Right click Default Web Site Properties Click ASP.NET tab 46

48 14. Change ASP.NET version to v4.0.x The IIS might display a warning that it needs to restart in order to apply the change. Click OK on the warning pop-up (please note that it will restart the IIS). 15. Click the Home Directory tab 47

49 16. Change the Application pool to DVTel Application Pool Click OK Windows 7/Windows Server 2008 (IIS7) Click Start Run inetmgr 1. Right click Application Pools Add Application Pool 48

50 2. Set Name to DVTel Application Pool,.NET Framework version to v4.0.x and make sure the Managed pipeline mode is set to Integrated. Click OK 3. Right click on Sites Default Web Site Add Application 4. Set the Alias to WebClient. 5. Set the Physical path to the WebServer installation path. For example, c:\program Files\DVTel\WebServer (32bit installation) c:\program Files (x86)\dvtel\webserver (64bit installation) 6. Click the Select button for changing the Application Pool 7. Click the Application pool drop down menu and select DVTel Application Pool. 49

51 Click OK Please Note: For both IIS6 and IIS7, both the DVTel Application Pool and the Default Web Site (or any other application pool and web site that were configured for running the WebServer must be started before trying to connect to the WebServer) Direct Upgrade from Previous versions Upgrading from previous versions is performed using the same installation package as the fresh installation. Important: If your minor version (last two digits of the version number) is not listed in the ranges noted in the following list, contact DVTEL Technical Support for guidance on how to incrementally upgrade to a version compatible for upgrading to 6.2.x. The current release supports the following direct upgrade paths: Upgrade from (6.2) - Requires a new license Upgrade from (6.1. SP1a + HF1) - Requires a new license Upgrade from (6.1. SP1a) - Requires a new license Upgrade from (6.1. SP1) - Requires a new license Upgrade from (6.1) Requires a new license. Upgrade from (6.0 HF#4) Requires a new license Upgrade from (6.0 HF#3) Requires a new license Upgrade from (6.0 HF#2) Requires a new license Upgrade from (6.0 HF#1) Requires a new license Upgrade from (6.0) Requires a new license Before starting with the upgrade process, fulfill the prerequisites. Upgrades from Latitude version 5.x: Users migrating from Latitude version 5.x must first upgrade to version 6.0 before applying the upgrade to Version 6.2. Please contact DVTel Support to obtain the Latitude 6.0 Installation package. 50

52 Upgrade Prerequisites The following procedures must be fulfilled prior to upgrading to Latitude NVMS 6.2: 1. Make sure that the Installation folder created by the previous Latitude build is still in the folder C:\Windows\Download Installations. If this directory was previously deleted for any reason, then contact DVTEL Technical Support before carrying out the upgrade, so that the required information can be replaced. 2. Port availability The Latitude Installation process assumes that certain specific ports are available. Please see the list of Default Latitude Port Settings. Should any of the listed ports not be available, then your System Administrator should make suitable adjustments in consultation with DVTEL Technical Support. 3. Make sure you have available license activations. Note that any upgrade from a previous version to Latitude 6.2 will require a new license to be installed for every directory server in the system. 4. Make sure you have Internet access in order to activate and download the license file. 5. Perform a validation check on the Directory database. 6. Apply Windows updates. See Windows Updates. CAUTION: To avoid improper or failed installation, assure that all Windows updates are run before and not during the Latitude installation process. 7. Close Latitude clients and all unnecessary applications before running the upgrade. Note: The Latitude services must be stopped prior to applying windows updates. For more information, see the Latitude NVMS Minimum Requirements document. WARNING for SDK Users:.net version 4 is required for DVTel 6.2 SDK. Check that this was installed with the SDK. When planning to upgrade to the next version, you should consult the Expected Scenarios and Best Practice. See Expected Scenarios and Best Practice Performing a Validation Check of the Directory Database Before starting the upgrade procedure, a validation check of the directory database should be performed. 1. Open Safrun. From the main menu, select View Directory. The Directory dialog box appears. 2. Right-click the window and then select Send String. The Send Text dialog box appears. 51

53 3. In the Send Text dialog box, enter *-ve, and then click Send. Make sure the validation check ended with no invalid entities. If the validation check results show invalid entities, contact DVTel Technical Support Backing up Existing Systems and Databases The upgrade procedure includes an option to backup the databases. It is highly recommended to select this option Pre-requisites for User Access Control Feature (for Windows Vista, Windows 7 and Windows Server 2008) User Account Control (UAC) is a technology and security infrastructure introduced with Microsoft's Windows Vista, Windows Server 2008 and Windows 7 operating systems. For more information regarding this MS feature, refer to the relevant Microsoft documentation. To install Latitude with the User Access Control (UAC) feature enabled: Make sure to run the installation as an administrator (Right-Click Run as Administrator) Note that files cannot be saved from the Latitude applications to UAC protected folders such as c:\ or c:\windows. That is, it will be impossible to export files to such a folder. However, it will still be possible to export files to the default export path (c:\export) Expected Scenarios and Best Practice Following are several expected scenarios and best practices while upgrading to Latitude 6.2. In a multiple server deployment, it is advised to upgrade the Directory\EDB server first. This will ensure that the Archiver(s) will continue to record while the server is offline during the upgrade. A client who wants to see live or recorded video during the upgrade must log in to the system before the upgrade begins. Once the upgrade has started and the Directory\EDB server is down, no new client connections are possible. Furthermore, after the Directory\EDB server is back online, pre upgrade version clients are unable to log in to the system until they have been upgraded to the same version. There will be an approximately 30 minute downtime per server. This downtime does not include downloading software onto the servers or the backup of existing data. During the downtime, no video will be recorded on the respective server, and none of the clients will be able to view live or recorded video from the respective server Upgrading the Failover Directory In order to upgrade a system with Failover directory, begin by upgrading your primary Directory server (server 1). 52

54 While you are upgrading the primary Directory server (server 1), your secondary failover Directory (server 2) becomes the primary Directory. When the upgrade process of the primary Directory (server 1) is done you can start upgrading server 2. Server 1 should then become the primary Directory again, automatically. Note: if you have more than a single failover Directory server in your system, make sure that at the end of the upgrade process (after upgrading the client machines), you verify that your desired server is the primary one (Admin Center-- Servers view -- right-click the desired server and select Become primary directory. Note: The Failover Directory requires a license installation. See instructions under 4.13 Upgrade Follow Up Procedures 4.12 Run Upgrade Procedure from a previous version Copy the software installation packages to the local hard drive of the computer. The installation files are extracted to a temporary folder, (this may take a few minutes). During the file extraction, the following screen appears. After extraction, the following screen is shown. 53

55 The Welcome screen appears. Click Next The Language Selection dialog box appears. Select the language to be used when working with the Latitude system, and then click Next. The System Configuration Backup dialog box appears. 54

56 Note: DVTel strongly recommends backing up the application configuration and databases. Accept the default backup path or click Change to use a different backup path. Click Next. The Ready to Install the Program dialog box appears. Click Next to begin the upgrade process of the software. The Installing Latitude screen appears. 55

57 The Installation wizard shows the status of the components and displays a progress bar. Once the installation process is complete, the Installation Wizard Completed dialog box appears. Click Finish. Note: The Exporter client functionality has been included in the ControlCenter application. Therefore, in case you upgrade from version 6.0 or below to version 6.2 all related clients and folders will be deleted when upgrading. 56

58 4.13 Upgrade Follow Up Procedures If the DVTEL Installed Logon Credentials were reconfigured by the user, the following screen will be displayed, so that the change can be confirmed. The following procedures need to be performed after upgrading to Latitude 6.2: 1. After the first Login to AdminCenter, you will be requested to install a new License file for the primary Directory server. Following that, you will need to install additional license files for each Failover directory in the system from the AdminCenter Licensing page. For instructions on activating and installing licenses please refer to the Latitude NVMS Quick Start Guide. 2. Confirm video is recording via Instant Replay and archive Queries. 3. Confirm live video via viewing all cameras. 4. If components are installed on different machines, assure that all Latitude components on the system are also upgraded. The system does not support components and clients that have mismatched versions. 57

59 4.14 Silent Installer The Silent Mode installer allows Latitude Client software to be installed locally or remotely without operator intervention Installation Procedure For fresh installs on Windows XP machines, ensure.net 3.5 is installed before running in silent mode. (Prerequisites such as this can be handled via non-silent wizard installs with internet access). Copy the installation exe file to a client accessible location (on the network or on the remote client machine). For non-automated command-line: 1. Click Start Run. (or open CMD) 2. Enter the command in the following syntax and press ENTER: 3. [path Latitude install file] /silent For example: \\mysoftware-server\videomanagementswfolder\latitude 6.2.exe /silent For automated scripts and IT tools: Have the script with the shell command in proper syntax ([path\latitude install file] /silent) run on the remote client machine. 58

60 4.15 Required Microsoft Updates Microsoft Time Zone Update Make sure to install latest cumulative time-zone update for Microsoft Windows operating systems (from December 2011), which is included with the installation. For more details, see: WindowsXP-KB x86-ENU.exe for Windows XP x86 Windows6.0-KB x86.msu for Windows Vista x86 Windows6.1-KB x86.msu for Windows 7 x86 Windows6.1-KB x64.msu for Windows 7 x64 WindowsServer2003-KB v2-x86-ENU.exe for Server 2003 x86 Windows6.0-KB x86.msu for Server 2008 x86 Windows6.0-KB x64.msu for Server 2008 x64 Windows6.1-KB x64.msu for Server 2008 R2 Note: From time to time, Microsoft updates the DST package. Therefore, you should make sure to download the latest update package regardless of what is mentioned here. The Latitude services must be stopped prior to applying windows update Quick Control Center change of Process Name A small change has been made to the process of running the Quick Control Center in Latitude 6.2. The Quick Control Center is loaded by running the file QuickControlCenter.exe, which is in the Directory DVTel\Tools\ThinApps. This in turn calls an application called Application.exe in the subfolder \Plugins. The practical implication of this is that, should it be necessary to close the Quick Control Center application manually, then the name listed in the Windows Process list is Application.exe. 59

61 4.17 Preventing Anti-Virus from Interfering with the Latitude System This section is intended for users who wish to install Anti-Virus software on a computer(s) running the DVTel Latitude system. Users should be aware that a variety of Anti-Virus software is available; they should contact DVTel Support with questions concerning configuration prior to software installation. This section assumes that the Latitude Software is installed to the default locations. When configuring the Anti-Virus software Disable the firewall included in the Anti-Virus software. Configure rules to Real time scans and Scheduled scans. Exclude the following locations for the client and server : o The Latitude system folder (e.g. C:\Program Files\DVTel\) o The Windows Paging file (C:\pagefile.sys) Exclude the following locations for the server: o The Microsoft SQL Database folder (e.g. C:\Program Files\Microsoft SQL Server\) o The drives that your system is writing video to (e.g. Y:\Archive, Z:\Archive) Important A common mistake is to configure exclusions for Auto-Protect, and not exclude scheduled and manual scans. All types of scans that run on the server must be excluded, or there is a risk of data loss on the server. Another common mistake is to omit the paths to the folders that you need to exclude. For example: you may exclude C:\Program Files\DVTel\ when the actual installation path is E:\Program Files\DVTel\. Because the Latitude folder locations can be configured differently, the paths here are given with the default installation path. 60

62 5. TruWitness Installation Instructions Pre-Requisites The following pre-requisites are needed in order to support TruWitness: Active Latitude V6.2 System. Local Wi-Fi connectivity or Internet connection - Required to allow streaming from outside of the Local Area Network. Mobile routing port There should be a port available (port 8082 by default) for forwarding internet/ Wi-Fi connections to the gateway server (please refer also to Chapter Error! Reference ource not found. Error! Reference source not found. and Chapter Error! Reference source not found. Error! Reference source not found. for routing ports set-ups) TruWitness Mobile Camera - Gateway Setup To set up the Gateway for the TruWitness feature, the following steps are needed: From the Admin Center, Physical View, right-click on the System icon to open the context menu, and click on Add Gateway server. 61

63 This will open a new server with the default name New Gateway Server 1 If desired, change the name, and enter a description. Enter the address of the Server in the Network Address field, and click Save. (You will not be able to continue with the process until the address has been saved and the system has connected to the server see the Connected icon at the top of the Information tab). Click on the Mobile tab. 62

64 This will open the Gateway Mobile Tab. Click on the Enable video from mobile device checkbox. This will enable all fields in the screen. The screen consists of 4 panes - Network Settings, Video Settings, Recording Settings and Archivers. Network Settings Mobile routing port by default, this will be set to Note: The port value defined in this field of the application must be identical to the port # that was defined for forwarding internet/ Wi-Fi connections to the gateway server as specified in the Pre- Requisites chapter above. Video Settings Compression Select desired compression mode (H.264 or MJPEG) Note: Some devices do not support H.264. In such case, MJPEG compression will be used regardless of the user selection. 63

65 Maximum resolution Select desired resolution Note: If there is a conflict between the resolution specified for the Gateway and that for the camera, the lower resolution will be used. Maximum Bit rate (kbps) Use the slider to select the desired maximum bit rate. Recording Settings In Recording schedule, select the schedule that the Gateway will apply to all content coming from mobile devices: None no content from mobile devices will be automatically recorded. (At the Control Center, one can still trigger recording during a session as for any live content). Always recording schedule all content from mobile devices will be recorded Other recording schedules: Other schedules may be created in System Settings / Schedules. Note: The recording schedule selected in this screen will apply automatically to all content received from mobile devices. A Control Center user can trigger or stop recording of a particular session, but upon reconnecting, that mobile device will revert to the setting made in this screen. Archivers Select one (or more) Archiver/s to collect content from the mobile devices. If more than one Archiver is selected, the system will automatically choose which Archiver to use for a particular session. When all selections have been made, Save the configuration of the Gateway Adding users with mobile device privileges (allowed to connect with TruWitness application) Users with the appropriate privileges have to be created in Latitude in order to be able to connect with the TruWitness application. To add a user with the appropriate privileges, the following steps are needed: In the AdminCenter go to: Users and Groups. Right click on the isoc icon and select Add User 64

66 A Create New User pop-up is evoked: Type Name, Username and password (in the above example user name is: MobileUser1) and confirm once done. The new created user apears under isoc root. 65

67 Select the Priveleges tab and under the Mobile capability at the bottom of the page select the Allow radio button for the Display video from mobile device item. The new created user is now configured with the applicable privileges to use the TruWitness application TruWitness Mobile Camera - Video Tagging Installation Irrelevant for Version installations The Video Tagging installation batch file can be located at: Deployment Instructions: The update should be deployed on the Gateway Server machine. 1. If a Web Server is installed it must be stopped manually before running the Installation script Go to Start >> Run >> Services.msc 66

68 1.2. Stop the World Wide Web Publishing service Note: After the installation is complete the service must be restarted manually 2. Run the batch file Installer.bat This will stop the DVTel services, install the Video Tagging update and restart the DVTel services TruWitness Mobile Camera - Android Application Install the TruWitness application Search for TruWitness in the Android Market (Google Play), or use the barcode below Configuring the TruWitness Application When the download is completed, press Open. The Gateway Settings screen will be shown. Ask the System Administrator for the Gateway Address and the Port Number to be used. Enter the Server Address of the Latitude Gateway. The Port will be set to 8082 by default. If the system uses a different port, enter the Port number. Press Save 67

69 Note: The port number in defined in the mobile device must be identical to the one defined in the Gateway set-up process (In chapter Error! Reference source not found. - Error! Reference source not und., above) and the port # that was defined for forwarding internet/ Wi-Fi connections to the gateway server (as specified in the chapter Pre-Requisites above) Using the TruWitness Application Choose the TruWitness application on the smart-phone. The User Login window will open. Enter the Username and Password. Note: The Username and Password must have previously been registered on the Latitude system. Press Login The camera will be activated, and the message Touch Screen to Send Video will be shown. When the user touches the screen, the message will disappear, and transmission will start. Transmission can be paused by pressing the Pause icon. Transmission is ended by pressing the Back button. 68

70 Once the Back button is pressed: If no video was recorded then a pop-up message that reads: Are you sure you would like to exit? is displayed, with Back or Exit options. The user can select Back to continue the transmission or Exit for stop transmitting. If video was recorded the following pop-up message is displayed: Upon exiting the transmission session a bookmark will be created for the recorded clip with the following description: TruWitness clip initiated by [user] from [device manufacturer] [device model] - [device ID] The user can tag the recorded clip prior to exiting the session. The typed text will be added to system description, as follows: TruWitness clip initiated by [user] from [device manufacturer] [device model] - [device ID]: [user tagging] TruWitness Application System Settings At Login, press Settings Icon. A tools icon will appear below the Settings button. Press Settings below the Tools icon. 69

71 Choose Login Settings, Advanced Settings, or About. Login Settings Server Address The server address currently stored for the system is shown. A new Server Address can be entered. Server Port The port currently stored for the system is shown. A new port can be entered. Clear Login Details Clears all login details, so that anyone subsequently using the smart-phone will need to enter new credentials. Advanced Settings Note: The screen only shows 3 of the settings at once. Scroll up and down to see the full set. Statistics Selecting Statistics will cause the following details to be shown on the screen while the camera is active: Frame rate - Fps Transmission rate - Kbit/sec Compression method - H264 / M-JPEG 70

72 Locations Latitude, Longitude co-ordinates, Altitude M-JPEG Max Resolution Select the required resolution Low, Medium, High (if available on this camera model) M-JPEG Image Quality slider Log report When selected, an is sent for each session, with details of the session. In order to use this feature, the user must select the service to be used (Twitter, Gmail, etc.) Reset - Reset all settings to default About App. Version info 71

73 6. Edge Device integrations in 6.2 SP1 Latitude Version includes all the edge devices that were supported in any previous Latitude version. Following is a list of the new edge devices added with this version and new features for supported edge devices. 6.1 DVTel - Quasar New Features Dual Scene Support It is now possible to record both video streams of the Quasar and HD Series cameras at the same time. The feature is activated upon discovering the camera in Latitude by choosing Create separate scene for each encoder. When choosing dual scene mode, two camera logical entities will be presented in the logical tree for each unit. Each camera logical entity represents a video encoder of the unit, which can be configured separately. Picture Profile Enhancements Day Night Mode Smart IR option was added to the IR LED models. Smart IR is the ability of the camera to detect day / night conditions automatically even when the IR LED is lit. It is the same as automatic mode; only that automatic mode doesn t take into account the IR LED illumination. IR LED Control the IR LED of the camera can be controlled via the Mode Switch property in the picture settings page in Admin Center. The valid values are (1) LED Off, in which the IR LED is always turned off. (2) LED Auto, in which the IR LED is controlled by the camera. Fixed Bugs CR # Feature Description Motion Detection HD Series units AC - Motion on threshold slider displays wrong min value (0.1 instead of 10.1) Motion Detection HD Series-Quasar Motion on Threshold configuration is limit to above 10, we should allow user to set above 1 and including 72

74 Limitations CR # Feature Description Quasar ONVIF When the unit attached as ONVIF then it has the name "MegaPixelCamera" Quasar ONVIF ONVIF show CIF on the first stream General Cannot define CIF resolution on the primary stream Video Settings Motion Detection number of zones Motion events Compression Types Video Resolution Connection Types Multicast address In separate streams, there is no video if the user defined mixed compressions on the unit. Unit supports 10 zones of motion detection but Latitude is using only 6 of them. User is able to create up to 6 motion detection zones via Latitude. In motion events, the camera doesn't indicate the zone in which motion was detected; hence Latitude can only report a general Motion-On event for the camera, and not per zone. While the camera supports both MJPEG and H264, Latitude uses the H264 only. Latitude AdminCenter allows the user to choose video resolution combinations of stream 1 and stream 2 which might be invalid by the camera. User should be familiar with the camera limitations regarding video resolution. As a rule of thumb the video resolution of stream 1 must be greater or equals to the video resolution of stream 2. The camera requires that all video and audio encoders must be configured with the same connection type either Multicast or Unicast. Latitude AdminCenter enforces this limitation of the camera. All video and audio encoders share the same multicast address. They differ only in the multicast port number. Latitude AdminCenter enforces this limitation Multicast port The multicast port is not configurable via Latitude. 73

75 6.2 DVTel Single Channel Encoder Extended Temperature New Models EA-201-XT (Pro Elite family) New Features Extended Temperature housing. Capabilities Table EA-201-XT Motion Detection Config. (AC/Web) AC MD - Full Screen Support (Yes/No) Yes Zones Support - (No / #Zones) 6 AC Red gauge Support - (Yes/No/ NA) Yes Motion Bitmap Support - (Yes/No/ NA) Yes MI Support Yes Smart Search Support Yes Camera Tamper No PTZ N/A Redundant Support Yes Data Format: PCM, ulaw Audio In Sampling: 8Khz, 16Khz Audio Mode: Full Duplex Audio out Yes Compression Type H264/ MJPEG Connection Type Multicast/ Unicast Rotate Image No Mirror No Input Pins 2 Output Pins 1 Rate Control Mode CBR, VBR, CFR Serial Yes 74

76 Known Bugs CR # Feature Description Video Streaming Mixed compressions will result with no video Video Settings Compression of MPEG4 to H264 and vice versa doesn't work. User have to exit from technician session Discovery Rediscovering a Pro Elite unit in dual scene mode fails when rediscovering the unit from single scene and Vice versa General Audio disruptions in live 16Khz streams Unit When changing multiple units to DHCP, some units receive a default IP 75

77 6.3 Arecont New Supported Models 2125IR Capabilities Table AV2125-IR AV Motion Detection Config. (AC/Web) AC AC AC AC AC AC MD - Full Screen Support (Yes/No) Yes Yes Yes Yes Yes Yes Zones Support - (No / #Zones) AC Red gauge Support - (Yes/No/ NA) Yes Yes Yes Yes Yes Yes Motion Bitmap Support - (Yes/No/ NA) No No No No No No MI Support No No Yes Yes Yes Yes Smart Search Support Yes Yes Yes Yes Yes Yes Camera Tamper Yes Yes No No No No PTZ No No No No No No Redundant Support Yes No No Yes Yes Yes Audio In No No No No No No Audio out No No No No No No Compression Type H264 H264 MJPEG H264 H264 H264 Connection Type Multicast/ Multicast/ Multicast/ Multicast/ Unicast Unicast Unicast Unicast Unicast Unicast Rotate Image Yes Yes Yes Yes Yes Yes Mirror No No No No No No Input Pins Yes No Yes Yes Yes Yes Output Pins No No Yes Yes Yes Yes Rate Control Mode CFR, VBR CBR, VBR CBR, VBR CBR, VBR CBR, VBR CBR, VBR Serial No No No No No No 76

78 Supported by Design Models The integration with Arecont edge devices was revamped in version 6.2 SP1, and practically the entire existing line of Arecont IP cameras should be supported. Some of the models were fully tested and certified and the rest are supported by design. For a full list of devices and their support level please refer to the Latitude Edge Device support document for Latitude 6.2 SP1. The following models are supported by design: 1. All Megavideo models 2. All SurroundVideo models 3. All MegaView models 4. All D4 models 5. All MegaDome models Fixed Bugs CR # Name Description Video Streaming ARECONT MJPEG (AV3100, 5100, etc.)-> If unit is set with password (nondefault, meaning not empty) user cannot see video. This problem is true for all Arecont MJPEG units Video Streaming Device Management/ Configuration Motion Detection Arecont - Separate stream - if set to record when recording stops, the live streams as well. Arecont - Quality settings in latitude are applied in a reverse manner when connection type is MC Build 27 + DLLs - AM - Arecont motion on lower bound threshold cannot be set to its lower extent (due to motion off limitation) 77

79 Limitations CR # Feature Description Motion Indication ARECONT MJPEG (AV3100, 5100, etc.) - There is no Motion Indication support for MJPEG stream Video Streaming Motion Detection Sensitivity Motion detection level and threshold Motion indication Arecont 1315 > Archiver live-stream type > setting to multicast results distortion in live-stream in 'Separate-mode'. All zones share the same sensitivity level. Configuring sensitivity level for one zone will override the configuration of all others. This is a camera limitation. The level of motion detection reported by the camera is common for all zones. The only difference between the zones is in the motion-on threshold which determines what level of motion triggers a motion-on event. Motion Indication is taken from the overall motion on all zones selected, if no zone was created, the motion indication will be taken from the entire field of view. 78

80 6.4 Bosch New Supported Model Autodome 800 Capabilities Table Autodome 800 Motion Detection Config. (AC/Web) MD - Full Screen Support (Yes/No) Zones Support - (No / #Zones) AC Red gauge Support - (Yes/No/ NA) Motion Bitmap Support - (Yes/No/ NA) MI Support Smart Search Support Camera Tamper PTZ Redundant Support Audio In Audio out Compression Type Connection Type Rotate Image Mirror Input Pins Output Pins Rate Control Mode Serial No No No No No No Yes No Yes Yes Yes No H264 Unicast/ Multicast No No No No No No Limitations CR # Name Description ONVIF BOSCH Autodome HD - Move from joined stream to separate streams - the recorded stream resolution is now enforced both on live and recorded Some of the shutter speeds that are shown in AdminCenter may be invalid by Shutter Speeds the camera at a given time. 79

81 6.5 Panasonic The integration with Panasonic edge devices was revamped in version 6.2 SP1, and with the exception of a few models, almost the entire existing line of Panasonic CCTV edge devices should be supported. Some of the models were fully tested and certified and the rest are supported by design. For a full list of devices and their support level please refer to the Latitude Edge Device support document for Latitude 6.2 SP1 New Supported Models WV-SW395 WV-SC385 WV-SF336 Capabilities Table WV-SW395 WV-SC385 WV-SF336 Motion Detection Config. (AC/Web) AC AC AC MD - Full Screen Support (Yes/No) Yes Yes YES Zones Support - (No / #Zones) AC Red gauge Support - (Yes/No/ NA) No No No Motion Bitmap Support - (Yes/No/ NA) No No No MI Support Yes Yes Yes Smart Search Support Yes Yes Yes Camera Tamper No No No PTZ Yes Yes No Redundant Support Yes Yes Yes Audio In Yes Yes Yes Audio out No No No Compression Type H264 H264 H264 MJPEG Connection Type Multicast/ Multicast/ Multicast/ Unicast Unicast Unicast Rotate Image 0, 180 0, 180 NA Mirror No No No Input Pins Yes Yes Yes Output Pins Yes Yes Yes Rate Control Mode CBR, CFR CBR, CFR CBR, CFR Serial No No No 80

82 Supported by Design Models The following models are supported by design: WV-SP509 WV-SP508 WV-SW316 WV-SW558 WV-SW559 WV-SC384 WV-SF342 WV-SP102 WV-SP105 WV-SF132 WV-SF135 WV-SF346 WV-SW152 WV-SW155 WV-SW352 WV-SW355 WV-SW396 Fixed Bugs CR # Name Description Discovery Panasonic - Discovery by IP range fails for Panasonic units when the range is larger than 7-12 (on each system we got different range possible, between 7 12). Limitations CR # Name Description ONVIF ONVIF - Panasonic Changing any picture setting parameter resets the cameras Light control mode to ELC (1/30s) which causes the picture to flicker Configuration No second stream available discovering in 3MP and H264 for: WV- SP509\SP508\SW558\SW Motion Detection at PTZ presets Audio Stream Association Panasonic PTZ units support definition of different MD zones for each PTZ preset. This ability is currently not supported by Latitude. Latitude only supports MD to work when camera is positioned at PTZ preset #1. The audio stream must be associated with one of the video streams of the camera. This is done in the Discovery phase in Latitude by checking/ unchecking the Associate audio with live stream check-box. After association, the audio is transmitted only when its corresponding video stream is transmitted MJPEG Only in encoder #1 of the camera (Latitude Live stream) 81

83 6.6 Sony New Supported Models SNC-RS46P Capabilities Table SNC-RS46P Motion Detection Config. (AC/Web) Web MD - Full Screen Support (Yes/No) No Zones Support - (No / #Zones) 4 AC Red gauge Support - (Yes/No/ NA) No Motion Bitmap Support - (Yes/No/ NA) No MI Support No Smart Search Support Yes Camera Tamper No PTZ Yes Redundant Support Yes Audio In Yes Audio out Yes Compression Type H264 Connection Type Multicast/ Unicast Rotate Image 0, 180 Mirror No Input Pins Yes Output Pins Yes Rate Control Mode CBR Serial Yes Supported By Design Models SNC-RS44P SNC-RS44N SNC-RS86P SNC-RS86N SNC-RS84P SNC-RS84N 82

84 Open Bugs CR # Feature Description General Sony SNC-RS46N- In multicast the actual stream port is 8888 and not as appears in AC Audio Streaming Sony SNC-RS46N- The audio stream is always unicast although in AC it may be configured as multicast. Limitations CR # Name Description Other Sony Edge Device Models ONVIF ONVIF - Sony CH240 is discovered as Unicast - grayed out stream type ONVIF ONVIF - Sony CH240 is discovered as PTZ ONVIF ONVIF - Enabling the recorded stream on Sony CH240 takes up to 3 minutes to work. 83

85 6.7 Other Edge Devices Fixed Bugs/Limitations This section lists fixed bugs, open bugs and limitations that are related to edge devices other than the vendors and models specified above. Fixed Bugs CR # Name Description DVTel Edge Devices related Fixed Bugs Device Management/ Configuration DVTel ioi Edge Device related Fixed Bugs ioi - Admin center DVT-7508M - wrong resolutions appear in the drop down list. The unit only supports QCIF, CIF, 2CIFH, Latitude for example shows 4cif resolutions. ioi - Admin center - key frame interval doesn't change on VBR, H264. As a result of this fix the Key-Frame Interval parameter of IOI units is now measured in seconds instead of frames. Existing installation with ioimage device require the video profiles to be adjusted accordingly. Example: In previous versions, if an ioimage video profile had a frame rate of 25 fps and key frame interval of 25, the key frame frequency was 1 key frame per second. In order to maintain the same key frame frequency in Latitude 6.2.1, this profile must be adjusted and the Key frame Interval parameter has to be set to General AM - IOI trk200 units state becomes accessible/inaccessible all the time Axis Edge Devices related Fixed Bugs Video Streaming Axis Q Multicast stream stops after a random period of time - usually less than 30 seconds, units cameras become inaccessible Configuration Multi Scene Axis 211A Camera - Picture settings changes through AC are not sent to the camera (notice on video and web, notice only for this model) Axis Dual Scene - motion indication should be available only for one of the scenes Configuration Modify Rate Control Mode mechanism for Axis H264 84

86 Limitations CR # Name Description DVTel Edge Devices related Limitations Motion Detection HD Elite - CM MD zone is created at the wrong place on a 180 degrees rotated image Audio Streaming HD Classic/Elite > No audio-out in Latitude Audio Latitude > Before adding EV-216-A > Set to factory defaults (all should be Line-in) Audio Streaming DVTel ioi Edge Device related Limitations EV-216-A > Latitude enables to select 'Microphone' in Audio-in 2, while it is blocked through Web > the microphone won't work GUI/ Options Configurator > IOI FW > Temperature value is irrelevant GUI/ Options Configurator > IOI > Serial-port value is missing Pelco Edge Devices related Limitations Device Management/ Configuration Pelco D Video Setting Constraints 85

87 7. Edge Device Integrations in 6.2 The following new Edge Devices were integrated into Latitude in version 6.2: 7.1 DVTel EV Series New Supported Models EV-401-D EV-208-A EV-216-A New Supported Features Decoder (EV-401-D) HDMI Video Output New Supported Features Encoders (EV-208-A & EV-216-A) Motion Detection Improvements Motion Bitmap o The motion bitmap feature provides a better user experience for configuring motion detection for the EV Series encoders. It aligns the EV Series encoders with other DVTel s encoders and cameras in terms of motion detection configuration experience. o The motion bitmap shows a visual representation of the motion in the image. It allows the user to better set the sensitivity value, affecting the detected motion. 86

88 Motion Bitmap in Test Zone mode Configure mask zone o It is now possible to configure a mask zone, and not only rectangular zone as was supported in previous Latitude versions. Red gauge support for zones o Red gauge is now supported for zones, and not only for full screen as was supported in previous Latitude versions. Audio o Supported Codecs: PCM and ulaw o Sampling frequency 8 KHz o Single Channel (Mono). D1 o Added support for D1 resolution (In addition to 4CIF resolution). Encoders (EV-208-A & Capabilities Table Decoder (EV-401-D) EV-216-A) Motion Detection Config. (AC/Web) No AC MD - Full Screen Support (Yes/No) No Yes Zones Support - (No / #Zones) No 1 AC Red gauge Support - (Yes/No/ NA) No Yes Motion Bitmap Support - (Yes/No/ NA) No Yes MI Support No Yes Smart Search Support No Yes Camera Tamper No Yes PTZ Yes No Redundant Support No Yes Audio In Yes Yes Audio out Yes Yes Compression Type H.264 H Dual Connection Type Unicast/ Multicast Unicast/ Multicast Rotate Image No No Mirror No No Input Pins Yes Yes Output Pins Yes Yes Rate Control Mode No CBR/ VBR/ CFR Serial Yes Yes 87

89 Fixed Bugs CR # Feature Description Discovery EV Series - Latitude discovers 3 encoders for each input when the unit is discovered in multi-scene mode. Per the requirements, only 2 encoders should be created Motion Detection EV Series - Red frame disappears (motion off event was fired) and gauge does not reflect correctly. (Even though it is above motion off threshold and not beneath it) Motion Detection EV Series FW The macro-block bitmap is not scaled according to resolution, rather it seems to be always according to 4cif General When displaying EV-116 live stream in Control Center, ART logs show repeatedly the following: "ERROR [(StreamingThreadPoolWorker8) ~QSS(4) > :61454 (Worker)~] [SDPList] Error: could not find default SDP in List (In ONVIF Case Only). - (49107 calls)" General EV-101-D - On CC, Unicast - Dragging live on analog monitor it can be seen on the analog monitor that the icon changed to "Playback" and it freezes (the "live" stream freezes.) General EV-101-D, on CC, Multicast - Dragging live on analog monitor it can be seen on the analog monitor that the icon is changed to "Playback" but it is actually a Live stream Actions and Events EV - Out of focus action description in alarm pane displays $ variables instead of actual camera information Video Settings EV Series is rebooted as result of wrong MinQ set for each Resolution OSD EV-101D after a reboot "Unit name" OSD disappears (live and playback) Video Streaming EV series - there is no de-interlacing on D1 resolution Video Settings EV Series - min quantizer should change according to video resolution and not be fix = 12 Limitations CR # Feature Description Audio In EV-208-A/EV-216-A When the Input Type is Microphone only the odd ports (1, 3, 5, 7, 9, 11, 13, 15) are supported, while line in is supported in all ports. 88

90 7.2 Panasonic New Supported Models Smart HD H.264 models: SP302 SF332 SP305 SF335 SP306 SF336 New Supported Features N/A Capabilities Table Smart HD H.264 models Motion Detection Config. (AC/Web) AC MD - Full Screen Support (Yes/No) Yes Zones Support - (No / #Zones) 4 AC Red gauge Support - (Yes/No/ NA) No Motion Bitmap Support - (Yes/No/ NA) No MI Support Yes Smart Search Support Yes Camera Tamper No PTZ No Redundant Support Yes Audio In Yes Audio out No Compression Type H.264/ MJPEG Connection Type Unicast/ Multicast Rotate Image No Mirror No Input Pins Yes Output Pins Yes Rate Control Mode CFR/CBR Serial No 89

91 Limitations CR # Feature Description Video Settings Recording Panasonic SF and SP models no validation for FPS on MJPEG stream when only 1, 2, 3, 4, 5 are supported. While working in Separate or Join stream, after changing key frame from the Admin Center application, the recording stopped for approximately one minute (for Live video restart stream was performed). 90

92 7.3 Bosch New Supported Models Bosch NDN 498 New Supported Features N/A Capabilities Table Bosch NDN 498 Motion Detection Config. (AC/Web) Web MD - Full Screen Support (Yes/No) No Zones Support - (No / #Zones) 1 AC Red gauge Support - (Yes/No/ NA) No Motion Bitmap Support - (Yes/No/ NA) No MI Support No Smart Search Support Yes Camera Tamper No PTZ No Redundant Support Yes Audio In No Audio out No Compression Type H.264 Dual Connection Type Unicast/ Multicast Rotate Image No Mirror No Input Pins Yes Output Pins Yes Rate Control Mode CBR/VBR Serial No Limitations CR # Feature Description Picture Settings The exposure mode parameter in picture settings should be in gray unless choosing "hold" in exposure mode in general tab Video Settings When changing one encoder to VBR the other becomes CBR General Bosch 498- The video source format appears as auto detect and not as PAL/NTSC 91

93 7.4 Sony New Supported Models Sony SNC DH-120 New Supported Features N/A Capabilities Table Sony SNC DH-120 Motion Detection Config. (AC/Web) Web MD - Full Screen Support (Yes/No) Yes Zones Support - (No / #Zones) 4 AC Red gauge Support - (Yes/No/ NA) No Motion Bitmap Support - (Yes/No/ NA) No MI Support No Smart Search Support Yes Camera Tamper No PTZ No Redundant Support Yes Audio In No Audio out No Compression Type H Dual Connection Type Multicast/ Unicast Rotate Image No Mirror No Input Pins No Output Pins No Rate Control Mode VBR/CBR Serial No Fixed Bugs CR # Feature Description Configuration Sony SNC-DM (Gen4) - parameter changes in AC -> "Picture Settings" -> "Exposure mode" are not sent to the camera. 92

94 Limitations CR # Feature Description Video Settings Video Settings Video Settings Video Settings When moving from "separate" to "joined", the second stream is not being disabled on the camera and therefore there is no motion detection. The motion works only in join stream or if disabling the second stream manually from the camera web interface. The camera has 2 modes of operations (720p and 1280*1024) while on Latitude it is impossible to control the camera modes. In order to select the desired mode, the user has to select it via the Web, prior to connecting to Latitude. When defining 1280x720 and 30 fps on the first stream of the camera, the unit stops recording/ showing video. As a result the camera is shown as inaccessible in Latitude. The unit doesn t support this setting. When working on mode "1280x720" then Latitude allows selecting 2 resolutions that are not suitable: 1280x960 and 1280x1024. If one of those resolutions are selected for the camera from Latitude, the camera resolution is not affected. 93

95 7.5 Other 6.2 Edge Devices Fixed Bugs/Open Bugs/Limitations This section lists fixed bugs, open bugs and limitations that are related to edge devices other than the vendors and models specified above. Fixed Bugs CR # Feature Description DVTel Edge Devices related Fixed Bugs Configuration Unable to detach a Pro Elite/Classic NTSC camera that was set to 30fps Picture Settings Quasar - Add support of "Back light compensation from Admin Center for "On/Off" Technician Table Inappropriate technician table on picture settings for Pro Classic CF P GUI/ Options Quasar - The error message regarding legal shutter speed values is lacking text DVTel ioi Edge Devices related Fixed Bugs PTZ IoI TRK with Spectra PTZ PTZ control issues from Control Center ioi PTZ Cannot control PTZ camera with IOI encoder, using any other protocol than Pelco, Arecont Edge Devices related Fixed Bugs Failed to Discover Arecont unit on Admin Center after 256 discovery Discovery process for Arecont cameras from same Discovery server (while no restart between them) Configuration Arecont When changing Archiver live stream type from unicast to multicast - Resolution changes to 1280X800 regardless of video settings Motion Detection Arecont MD - The gauge and red frame indication for motion are not synchronized. Motion-on event received and at the same time the red gauge didn't cross the on threshold. Axis Edge Devices related Fixed Bugs Rediscovery Axis Q Duplicated motion indication zone is created on the camera webpage upon rediscovery Device Management/ Configuration Axis plug-in - H264 Dual stream - User is not notified when both scenes are configured with Motion Detection and picture schedule Discovery Axis H264 should support dual scene feature Motion Detection Axis MD - Sensitivity settings cannot be changed on an existing zone. AC saves the new settings but they are not sent to the unit. Pelco Edge Devices related Fixed Bugs Camera Integration Pelco Spectra VI crashes due to requests overload by Latitude Performance Overload of requests from Latitude results in Pelco Spectra IV crash PTZ Pelco SpectraPTZ digital MPEG4 / h264, Menu button doesn't work from latitude Video Streaming Pelco SpectraIV-IP - Changing recorded stream resolution results in distorted video output. 94

96 Open Bugs CR ID Feature Description DVT related Open Bugs Video Settings DVT-9520, FW 0103c - First time when adding video profile there is a bitrate value of 30kbps in the unit PTZ Pro Elite\Classic PTZ was uncontrollable on Control Center after a night run with screen saver (occurred Once) Communication Pro Line A cameras appear inaccessible but we can get video when set to Best available and Archiver quick recovery set to Never(forcing to Multicast the streams came online and remained online) General Quasar TCP Listener of port 5656 remains active when the unit is removed from the system while it was disconnected. Arecont related Open Bugs Motion Indication ARECONT MJPEG (AV3100,5100 etc) - There is no MI for MJPEG stream Video Streaming ARECONT MJPEG (AV3100,5100 etc)- If unit is set with password (non default, meaning not empty) user cannot see video. Axis related Open Bugs Motion Axis 240Q (multi-port encoder)- Motion Detection stops working after Detection configuring a Motion Detection zone for several inputs Configuration Axis 211A Camera - Picture settings changes through AC are not sent to the camera (notice on video and web, notice only for this model) Configuration Axis 213 PTZ - Saturation configuration changes via AC only disable/enable the color (0=disabled, 1-100=enabled), so we should consider to use the Color enable\disable radio button for this unit Stability Axis 241Q Encoder - Entire unit becomes inaccessible every night, responds to Ping but no web Motion Axis 211A Camera - Motion Detection doesn t work at all Detection (does work in ) Motion Axis PTZ Motion detection does not work while it does work in Detection and before Web Camera Axis 7404 MI\MD overlap on web and Motion Indication is not set on full screen Bosch related Open Bugs General Bosch - Model name is incorrect. Should present the real model name and not the HW name in Admin Center Communication Bosch camera appears as inaccessible but completely responsive from network and web interface (happened once after upgrade, restart to Archiver solved it). 95

97 CR ID Feature Description Panasonic related Open Bugs Picture Settings Panasonic - Picture settings support for Contrast and Brightness are disabled ( greyed-out ) in Admin Center Discovery Panasonic Discovery by IP range fails for Panasonic units when the range is larger than 7-12 (on each system we got different range possible, between 7 12). Workaround - re run the Discovery with shorter ranges each time. Limitations CR ID Feature Description DVT related Limitations Audio Video Settings Video Settings Video Streaming General Very poor audio quality on DVT9520 IP7138 (same audio quality appears in the Web) DVT-9520, FW 0103c, on CBR, "Quality" doesn't do anything. Limitation of the Unit. DVT-9520, FW 0103c, on VBR rate control mode, bit-rate doesn't have influence over the video (Unit Limitation). DVT-9520, FW 0103c, when moving on AC from Stream1 to Stream2 and vice versa video freezes for ~15 seconds DVT-9520, FW 0103c, on Admin-Center Video source format value is "640x480" (read only) and not PAL or NTSC General DVT-9520, FW 0103c, unit doesn't have motion indication on playback General DVT-9520, FW 0103c, on CBR rate control mode bit-rate/fps is inaccurate [Unit Limitation] Arecont related Limitations Video Streaming Motion Detection Axis related Limitations Playback General Motion Indication Arecont 2105M - Distorted H264 video stream from camera. Arecont 5105 FW Editing Arecont motion detection profile doesn t work properly when the Web interface is open, AM still listens to the original zone. Workaround: Close the Web interface when configuring MD from AC. Axis - Secondary stream's fps is lower than set Unit Limitation Motion detection - AXIS (tested over Axis 211) - upon entering the test zone, the gauge is up for 5 seconds until it is normal and responds to motion correctly. 96

98 CR ID Feature Description Multi Scene Panasonic related Limitations Q Axis H264 dual scene support doesn t work. Displaying/ recording un configured or identical configuration for the two streams makes Latitude treat them as a single stream Video Settings Panasonic - Latitude doesn't support light control mode of the unit. Sony related Limitations Video Streaming Video Streaming Discovery Sony SNC-CH240 - FW :3 aspect ratio resolutions appears stretched: CIF, 4CIF, D1 etc. Sony SNC-CH240 - FW :3 aspect ratio resolutions appears stretched: CIF, 4CIF, D1 etc. Sony Gen 5 cameras support only Dual H264 compression type. When trying to discover camera from this family via Latitude as MJPEG, the discovery succeeds but the camera works as H

99 8. Edge Devices General Notes Always Streaming support (Auto Start Stream) Always Streaming, also known as Auto Start Stream is a feature allowing Latitude to configure the edge devices to continuously stream live video, regardless of viewing requests. This mode is different than the default behavior of the system, which is streaming on demand. Not all edge device types support always streaming (Auto start stream). The list below shows which edge device types support this feature. Edge Device Type Support Always Streaming DVTEL VALUE-LINE YES *1 DVTEL PRO-LINE YES DVTEL LEGACY YES *1 DVTEL PRO-LINE A DVTEL AVT-LINE DVTel IOImage DVTel HD Elite DVTel HD Classic DVTel EV Series DVTel Pro Line Elite\Classic DVTel Quasar ARECONT AXIS YES YES NO NO NO NO NO NO NO YES BOSCH YES *1 IQEYE PANASONIC PELCO PROMELIT SIGHTLOGIX SONY NO NO NO NO NO Comments *1: After unit reset it might take 4 minutes to resume the video streaming NO 98

100 9. PTZ, Keyboard and Joystick Integrations 9.1 PTZ Integration Latitude 6.2 supports PTZ domes from different manufacturers, using different protocols, including the following: American Dynamics Panasonic 256 presets Axis IP Camera PTZ Panasonic 64 presets Bosch IP Camera PTZ Panasonic Conventional DVTel PTZ Panasonic IP Camera PTZ Dynacolor Pelco D Elbex 1000 Pelco P Elbex Extended Pelco P (255 presets, 255 patterns, 255 auxiliaries) ESCBAZ Philips Bosch Fixed GE Legend Philips Bosch Variable Honeywell Sony IP Camera PTZ Kalatel Sony Visca - PTZ Merit Vicon Extended - latching NTCIPPTZ Vicon Extended - momentary 9.2 Keyboard Integration Latitude 6.2 supports the following CCTV Keyboard protocols: DVTel Keyboard Pelco (ASCII protocol) American Dynamics Note: In DVTel Pro Line series - When connecting a CCTV keyboard to an encoder or decoder RS-232 port, a null modem adapter should be used to cross the transmission lines to match those of the encoder or decoder. 9.3 Joystick integration Latitude 6.2 supports the Logitech Attack 3 Joystick control. 99

101 100

102 10. Important Notes 1. Changing computer name will change the machine ID This requires the license to be reissued by DVTel and reactivated by the user using the new machine ID. 2. In order to change IP addresses of Directory, Archiver or any other Latitude server, please refer to the topic Changing IP Address and Computer Name in the Latitude Help file. 3. For users of Windows7 with Aero Theme Support Aero Theme is not recommended to use as it may cause GUI issues. However For those using Aero Theme - In order to get the best video performance out of the Latitude Control Center we recommend that the Computer Base Score is between In case your computer Base Score is lower than 3.5 the following workaround should be used: In the CC config file, set devices per monitor to 1 (from default 4). Note that reducing the devices per monitor will reduce performance and reduce Latitude 3D requirements. Disable Aero. You should expect a decrease of performance decrease (with respect to frame rate) when having many active tiles rendering with a single device. For further information, please refer to Microsoft Help to view your computer's base score. 101

103 11. Addressed Issues 11.1 Bug Fixes for 6.2 SP1 CR # Feature Description General QCC - Can't be run due to UAC on windows7 32 bit (full download working fine) Redundancy Privacy masking - Once you start recording a stream by a redundant Archiver, privacy masking changes to that stream wont effect the redundant recorded clip Trace Log Transcoder - *pd should report when there's RTSP port conflict Camera Sequence Camera Sequence CC - Internal error when removing all scenes from camera sequence while playing CC, Camera sequence - digital PTZ affect all scenes in sequence Installation Configuration Installation of Latitude Tools folder should contain only DeviceConfigurator, MPlayer and ThinApps and DVTelDVSExtractor Transcoder won t bind an occupied RTSP port after it was released without manually changing the port via AC GUI/ Options AC - Spelling mistake on warning message (in the word: attantion) GUI/ Options Upgrade GUI/ Options Performance Unified Configurator - Change caption from "DVTel HD series" to "HD Line/Quasar" Upgrade - Cancelling the upgrade process at the window stage (after the selfextract stage is done), results in latitude services remaining in "manual" state. Installation Multicast Step - Next button is disabled when checking the 'Set the multicast start address manually' even though the address is valid ( ), the button becomes enabled only after editing the text box, even when no change was performed AC Manually shutting down CaseBuilder/Transcoder/Gateway from AC causes server state in General pane to remain shutdown after restarting it (although it is up) Failover Directory AC - Directory synchronization time is displayed in UTC and should be changed to GMT General CC - When displaying alarm sequence with user that is not ADMIN but has privileges pause alarm sequence is disabled 102

104 CR # Feature Description Mass Export Mass Export wizard is failing when there are multiple Archivers in the list Archiver Span Android App Archiver Span present wrong value which remember containers in the cache indefinitely after FOA\Moving between Archiver TruWitness - Video cannot be transmitted over firewalls that block jumbo frames Alarms CC - 'Send to query' in alarm tile (salvo mode) could cause application error GUI/ Options Installation - MC configuration dialog - following a certain flow user cannot validate the MC address Background Export Background Export fails when reaching protected container Communication GUI/ Options GUI/ Options Mobile camera - When setting the MobileMaxHTTPBodySizeBytes to be the stream disconnects when displaying it in CC CC - Internal errors in CC which appear in a message box should include more information in the details section When running QCC with UAC on, it has a warning about launching Application.exe (which people may not understand it being related to our application) because it isn t digitally signed Installation Mentor process doesn t load automatically after clean installation Database DB - T_DOM_VERSION - the version under this table is not always updated Upgrade Web site Installation - find locking processes - the installer kills the apps regardless of user input and installation continues. Hence, there is no meaning for the notification to the user to kill the app/s since the installation will kill the app anyway. Web Client - improve logging by adding sufficient information to allow the feature supportability Application Server Video Streaming Application server - ServingStop event is not fired when killing the service via Safrun. Failed to playback H.264 streams after time change Configuration Removing a camera's MD profile in AdminCenter doesn t update AM (Happened once with Sony DM-160), unit keeps recording on MD events. 103

105 CR # Feature Description Application Server Application server fails to start from the batch file Device Management/ Configuration Change the Transcoder's RTSP port to be 5554 instead of Installation Installation Licensing Add to installation tools the following tools: DiagnositcsTool, PasswordEncryptor. Installation - installing when SDK key is missing - an error message pops up indicating that installation key is missing. This error message should not appear. Reduce the number of calls to SLM to one per directory runtime, only to check machine id and load the license upon start serving 104

106 11.2 Bug Fixes for 6.2 CR ID Feature Description Alarms Startup/ Shutdown/ Login Menu Installation General Installation Performance Installation After connecting to a Gateway and re-launching the application the login screen automatically selects both isoc and isoc via Gateway - therefore when clicking login the client will automatically try to connect to all the Directory components. User cannot query for auto acknowledged alarms. I.e. the query will receive no results. The "Feature Description" presented when selecting SDK from the installer is incorrect. Default connection types for microphones are not taken from system root ISOC->General->Stream connection types. After selecting "Next" on the Database Folder screen it takes a very long time (over a minute) to get to the next screen and from the user s perspective it seems as the installer is hung. Deadlock in Control Center when doing rapid switching using the Control Center sample. GUI is jammed. Installation over 64bit OS - when directing the installation to another destination path (not default system path), the installation installs the 32bit running application under the default path Alarms User cannot query for 'Auto cleared' alarms Startup/ Control Center\Admin Center - Can t login with non-admin users Shutdown/ Login over win7 x64 while UAC is enabled. Menu Performance Memory Leak in EDB Private Bytes (14Mb per day) Input/ Output Pins I/O Pin state is wrong after reboot of unit (EV Series) or Network disconnection (EV Series, Pro Classic/Elite, Pro Line) Performance Performance Diagnostics on 64bit OS - product version for Diagnostics components under "program files (x86)" is indicated as Trace Log EDB file trace level was changed to Info Trace Log ART - Total throughput added for playback (*p?), like in recording (*r?) Layout - Video CC - Tiles 26,27,28 etc do not retain attribute or chosen scene while using a layout of a 5x6, 4x Camera Sequence If a camera is set with MD and then attached to a sequence, MD stops working. In addition, if it was set to continuous recording, recording stops for ~2 seconds and then resumes Auto Start Stream Archiver fails to restart streams on EV216 random inputs after failback. 105

107 CR ID Feature Description GUI / Options Win7 64 bit - After resize of Admin Center the frames appear as overlapping Privileges Failure to stop an audio streamed to users by changing the access rights on the fly General Admin Center - Database size in V6.1SP1 shows 4GB while using MS- SQL 2008 R2 which allows 10GB AuditDB When audit-db is out of space (DB reached 4GB of data), even though purge has already occurred, no new auditing takes place Performance Performance counters registration on application start causes issues/delays in application load PTZ Latitude wrongly sends "go to preset 95" command in Pelco-P protocol for present OSD Menu while it should be "set a preset 95" Live Video Transcoder displays: "SyncDecodeBase_Video discard 1 frame due to Decoder change" Case Builder Case-Builder fails to access network path when foreign OS language pack is installed Configuration When setting monitor ID=33, Control Center fails to display selected videos via keyboard on this monitor Multi System Transcoder in Multi system connection - Archivers tab contains Archivers from both current system and other systems to which the Admin Center is connected Performance Transcoder takes long time to release sessions after they were already closed PTZ When controlling the on-tile PTZ, using the mouse, there is no way to stop tilting (when panning and Tilting at the same time) Export Sub export failed when the checksum file is missing Installation Installation on clean machine initiated twice after machine restart as results of Windows Installer Stability Mentor crashed after restart on Windows 7 (rare occurrence) Alarms When the alarms are automatically acknowledged, the alarm icon remains in an alarmed state on Map Camera Sequence Couldn't send a PTZ camera from a sequence (while paused) to a preset via CCTV KBD Playback General Control Center doesn't show timeline and Instant Replay playback after Failover Archiver. Occurs while Control Center is opened before/during the failover Case Builder Case Builder Server crashes indefinitely when first defining it without setting a Case Builder path GUI/ Options Admin Center 64bit - In camera tabs, schedule/profile grid control becomes corrupted after column resizing Web QCC User is prompted to reboot the system due to 4.5 MS installer when installing QCC even though no reboot takes place and even though it is not required for running QCC. 106

108 CR ID Feature Description Installation QCC portal installation -> the installation screen is missing the build version Motion Detection Motion Indication doesn't work correctly after connecting Quasar camera to Archiver due to chane of the camera default Audio Streaming Push-to-talk microphone to speaker on Windows 7 64 bit doesn't work when the microphone is disconnected during the Control Center start operation Audio Streaming Quasar - Add support for audio in sensitivity and audio out volume from Admin Center Audio configuration Camera Sequence When the first camera in the sequence is detached, logs are flooded with 'Error in feeding sink' error messages. Starts when displaying a sequence, continues to be printed even when the sequence is no longer displayed Database The transition in installation menus between the database folder installation and the Multicast choice menu takes long time GUI/ Options Navigation tree - Change terminology when connecting via Gateway, to "System Name (Logical ID) via Gateway (network address: port)" (instead of IP and Port) Export Export - Exporting linked scenes should work the same way from Control Center's timeline and Query results pane Tools Options Control Center tools options should allow the user to set the number of active screens the application uses and the start screen ID Services Safrun app doesn't monitor all the services after clean installation on Management build Failover Directory In a large system with a large amount of events, it takes almost 30 minutes until failover directory is complete causing the AC GUI to be stuck until Fail Over Directory completes Playback General Cannot query for clips due to registry corruption of the Time Zone Motion Detection After enabling motion detection on Arecont camera, ART shows an Error - "System.ArgumentException: Unexpected string when reading line \r found in the middle of the line" Redundant Redundant recording - User should be warned when trying to add a Archiver/Unit camera which is set to unicast in the redundant page Redundant Alert the user when changing camera connection type to Not Archiver/ Unit Supported redundant recording (If recording device) Installation Application Server should have a description and we should consider moving it to be under a new category with SDK Installation The Installer does not validate the SQL password and instead allows the user to install but then fails to upgrade the databases GUI/ Options Admin Center - After minimize maximize the display is disrupted. 107

109 CR ID Feature Description Stability Deadlock on very rare situation, on which the ART doesn't receive an IFrame after at least 100 PFrames, and exactly at the same time, a change is performed on the sequence itself Upgrade Upgrade - The notification that the upgrade path is not supported should appear immediately, not after all the prerequisites are installed Dashboard Admin Center - Internal error message appeared - probably due to something which is happening in the background regarding the Dashboard Video Settings Latitude does not support the "Automatic" mode for Bosch Quality video parameter Video Settings Archiver pushes a default profile to a unit while no profile is actually defined Stability AM - leak of proxy items Keyboard Control Center locking up as result of video switch from keyboard Configuration AM log reports "resolution not supported" for D1 resolution on the first stream on EV units Performance Improve Control Center memory access 64bit OS by adding LARGEADDRESSAWARE flag Alarms Alarms- Escalation timeout settings are affected by the recipient s priority settings Failover Archiver Failover Archiver doesn't fail units when Archiver has 2 logical networks and the Archiver which the system failed to, has only a single network OSD Control Center on Wwin7 64bit Laptop - OSD tool bar appears messed up Trace Log Control Center log repeatedly shows a "De-interlacing Video" debug level message, when a live stream with 4CIF resolution from an EV series unit is displayed System Settings Admin Center - Application error pops-up after clicking "always recording schedule" under "system settings" tree Layout - Video Tile layout is opened without tile toolbar and OSD when first opening layout or when switching between layouts Alerts Machine Time Changed displays wrong info in the alert details Alerts Machine Time Changed alert should ignore tiny changes Picture Settings Admin Center - Picture setting "Shutter mode" changed name to "Exposure mode" Performance Use the 64 bit flag(largeaddressaware flag) for any process and application (not only Control Center) Navigation Tree Unknown icon in the tree (wrong alarm icon), when performing login to the system and the system tree is retrieved from cache while the following error, "The key scenevideooffline_signallost.ico is invalid", appears in the log file. 108

110 CR ID Feature Description Player The ffmpeg DLLs should not be in both external" and the "common" folders Camera Sequence Sequence - Dwell time doesn't work well. The settings apply to the camera to which the settings were made before Bookmark/ Incident When using the create incident button from Control Center toolbar - Incident pop up rename incident does not always appear Performance Leak of StreamKeepAliveDetails in Control Center process Performance Control Center Leak as result of H264 decoder in MP resolution Storage Phase out Storage location is pending for deletion even after restart of Archiver Installation Installation Un-installation process doesn't uninstall the dvtel assembly and dvtel policy in assembly Lock/ Unlock Protected Clips contain containers that are not marked as protected Lock/ Unlock When running the Unprotect procedure on containers, unprotected containers should be filtered out Installation QCC portal - web page doesn't open when installing on a machine that already has Latitude web server (IIS6/2003, IIS7/2008) Layout When displaying a layout using a remote call and inserting it between existing layouts, layout gets distorted Web site Clear Tile button in toolbar is grayed out when using Maximize this tile Upgrade Installation - During upgrade in case where the "Download Installation" folder for the last installation is missing, the user should be notified and the upgrade process should be stopped Web Server Using IE8 to connect to the web server - if the web server is on Intranet - user will see a notification that the browser is not supported Installation Installation - web server installation fails when the.net is already installed Active Directory Web Server - Active Directory users cannot login to web server Case Builder When CaseBuilder is down and query for cases is performed, search never stops. The GUI is not frozen Video Streaming Control Center - Stream leaks when closing layout contains two tiles of the same scene Installation Option to not backup is selected as default. The default selected radio button should be Enable backup Installation QCC - QCC process isn't killed even after doing graceful shutdown Motion Detection Latitude doesn't support MD for Axis multiport Upgrade After upgrade of XP SP2 could not start Control Center\Admin Center due to missing Common.core.Common dll and some SLMProtected dll s were not removed from Plugins Upgrade Upgrade - After upgrade, services that were manually configured to run as a specific user or service account (not "local system"), return to be logged in as local system 109

111 CR ID Feature Description Installation The warning message when trying to overwrite the DB is wrong.(the Yes/No are inverted). If you choose No the installation is continued Upgrade logggerdb_motion backup is not created when performing upgrade to Does work when performing upgrade to General Logical ID limit in the SDK help file VS in reality Upgrade During upgrade from with SQL2005 Express, the Upgrade of SQL failed Database DB Upgrade failed when the DB Password was different (DVTel) from our system Default Video Streaming After Upgrade Bosch Autodome4 could not get video and was inaccessible. We could only get video after setting video settings on the cameras Installation During upgrade from version earlier than 6.2, if SQL is standard 2005 (not Express) and the server points to it, then the installation will attempt to upgrade the DB Web site Web Client login page should focus to u/n field Case Builder Control Center - CaseBuilder cause Handles and USER OBJECTS leak after open-close case layout Archiver Indications When Archiver "Serve as media recorder" is unchecked the Archiver and camera get a yellow exclamation mark Configuration Support on the Fly change for the RTSP port in case it is already occupied Layout - Video Open handles leak in ControlCenter when using remote controller to open and close tiles layouts PTZ PTZ controller of ControlCenter sends wrong speed value Alarms Active alarms are not displayed in the system if the user who has to accept the active alarms was deleted from the system GUI/ Options Change in the Installation GUI, the multicast starting address from to Web Client Installation of IIS failed on Server 2008 R2 64bit while defined as Domain Controler Upgrade After upgrade, in case the installation folder was targeted to different drive than the default 'C' drive, there are no config files and the services not registered (only happens while upgrade in 6.2) Installation In case SQL installation/upgrade failed a message is displayed. After the o.k. button is pressed the installation GUI disappears but in the background the installation keeps running and the installation is performed Video Streaming RTSP Client is not sending the right contentlength+auth to RTSP server (discovered in Axis units). 110

112 12. Open Issues 12.1 Open Bugs in Version 6.2 SP1 CR ID Feature Description Installation Web Client Control Center Installation MapBuilder Video Installation Installation The modify option of the installation doesn t support adding the Web Server component if IIS was installed prior to attempting to use the Modify option. Using the keyboard Backspace key while trying to edit the to/from date/time or AM/PM fields makes the browser return to the login page. Iris open/close buttons are only functioning as step-by-step (each click changes a little, to change the iris in a drastic way, a lot of clicks are required), while focus buttons are continuous (focus is changing until the button is released). In certain situations the SQL Express installation part might fail without providing an informative error message to the user. In such cases, the Latitude installation might continue despite the SQL installation failure. Attempting to resize the camera icon in MapBuilder fails to change the size of the icon itself. It only has an effect on the size of the clickable area around the icon. TruWitness - Video that is captured when the device is rotated will rotate as well and not be very useful. If a Client (Admin-Center + Control-Center) is being uninstalled and then Custom installation is committed with the following components: Archiver, Directory, EDB, Gateway, Transcoder, Admin- Center, Control-Center; installation stops. On a clean machine installation fails when selecting Windows Authentication Upgrade Cannot upgrade from if SQL Windows Authentication was used. 111

113 12.2 Open Bugs in Version 6.2 CR ID Feature Description GUI/ Options In Mass Export wizard the screen that should contain a list of jobs doesn't refresh and doesn't show jobs until clicking back + next Installation Shortcut for control center is created on c:\program files\dvtel. This happens on 32 and 64 bit installations Offline Playback Control Center - File Playback - Add Clip action filters all dvt/dvtel extensions by default Smart Search Switching "Motion query type" while performing "smart search" disables the "stop" button and prevents all query types Alarms Salvo alarms sequence is stopped when units are removed SceneTracker Deadlock in SceneTracker while disposing the Tile (rare scenario) Web site Web Client - When dragging a camera, its name and icon are hidden (or cut) when hovering over a populated tile Trace Log Moving focus from live stream to playback creates a FATAL level message in CC log. No functional issue observed Alerts The alarm input for DVTel 9x20 is reversed by default (while on the web it is set to low ) In an environment with 2 V-LANs and one of the cameras in the sequence is set to Multicast/Multicast, then: Camera If the Sequence is presented on a client in another V-LAN Sequence (Unicast) than the Multicast/ Multicast camera, and the sequence is paused, then the tile is stuck (the next/previous/play are disabled) Installation Upgrade from 6.0 to 6.2- DB backup file names appear with current version instead of former (6.0.x.x) Web site Web Client - Empty sites/enterprises are displayed in the live tree with collapse/expand button that doesn't do anything Scene Tracker The location of De-interlace and De-block checkboxes in SceneTracker show live window should be changed Web site Query doesn't populate the whole width of the query results pane Active Directory Synchronization between Latitude and Active directory does not include live changes in AD group names Web site Web Client - Filter should be added to live tree like it is in CC Installation Installation - After uninstalling all the folders in c:\windows\download installations still exist. 112

114 CR ID Feature Description Upgrade When performing upgrade and selecting backup, duplicate backup files are being saved Case Builder Occasionally when logged in to two directories from Control Center, one with CaseBuilder and the other without, the CaseBuilder pane is shown but buttons are disabled Web client If UAC is enabled (the default), the ActiveX log is not created. Workaround is to change the UAC default Web Server Privileges - even though the access rights for a camera are denied in real time, the user can still see the video if it was on tile before Upgrade During Upgrade can t backup the DB when DB in Standby mode for Fail over Directory GUI/ Options CC - Tools-> Options-> saving settings changes in "Joystick" tab may take up to 30 seconds Installation Web server - windows 2003R2 - Failed creating the default web site while installing the web server without the default web site Web Client Cannot modify Web Server on server 2008 SP2 while IIS was installed before modify Installation Installation - Web server - After fresh installation "web server installation notification" appeared although the default web site exists Bookmark/ Jumping between bookmarks doesn t update key frame when Incident smooth reverse is checked Reporting tool Reporting tool - User activity report cannot be sorted Transcoder Web Client - doesn't Support Proxy over Transcoder for Not Standard MPEG4 (Pro Line and Bosch) when connection speed = high Camera Internal error when removing all scenes from camera sequence Sequence while playing in Control Center Performance Transcoder memory leak when running transcoded session using Web client GUI/ Options Installation - Latitude cannot be installed on PC with font size 125% (medium in windows 7), "I agree" option button isn't displayed and as a result, the user cannot advance to next step after license agreement step Installation Uninstall 64 bit All in One, Empty c:\program files\dvtel\plugins directory still exists after uninstall Configuration Transcoder won t bind an occupied RTSP port after it was released without manually changing the port via Admin Center Technician session for units with Archiver based motion detection Technician does not prevent the unit from recording upon motion and/or Session creating bookmarks. 113

115 CR ID Feature Description Upgrade Upgrade - Cancelling the upgrade process at the window stage (after the self extract stage is done), results in Latitude services remaining in "manual" state. Workaround: user will need to change to Manual and start the Safrun Shutting down the application server from AC causes Ssafrun to Application restart it and report a crash. The server state in Admin Center Server remains Shutdown (although it is up) Performance Manually shutting down CaseBuilder/Transcoder/Gateway from Admin Center causes server state in General pane to remain shutdown after restarting it (although it is up) Case Builder Two ControlCenter clients editing the same case will result in a Motion Detection Case Builder Failover Directory Failover Directory Web site PTZ Control Layout - Video PTT Alarms Configuration Upgrade crash for one of them. Edge based Motion Detection is not submitted as event on web and on Latitude and doesn't work on AXIS and Hermes units after upgrade ControlCenter with an opened case will crash if the case is deleted by another Client. Admin Center - Directory failover information is incorrect, synchronization status and time is not updated (the sync incremental happening on time). Admin Center - Directory synchronization time is displayed in UTC and should be changed to GMT Web client - clicking on backspace button when trying to edit the to/from date/time fields leads to pointing the browser to the login page(also issue appear when changing AM\PM from inside the time selection). Iris open/close buttons are only functioning as step-by-step (each click changes a little, to change the iris in a drastic way, a lot of clicks are required), while focus buttons are continuous (focus keeps changing until the button is released) Layout tour causes memory leak and crashing after 2-3 days while working in Average CPU of 90% on win7 32bit. Tile toolbar doesn t show PTT icon for a microphone with linked speaker, same problem exists also in When displaying alarm sequence with user that is not ADMIN but has privileges, Pause alarm sequence is disabled (workaround to add this privilege in Advance mode). Transcoder do not bind an occupied RTSP port after it was released without manually changing the port via AC. Cancelling the upgrade process at the window stage (after the self extract stage is done), results in latitude services remaining in "manual" state. 114

116 CR ID Feature Description AuditDB Application Server Performance Web site PTZ Layout - Video Installation Web site Archiver Span GUI/ Options EDB - There is no correspondence between AuditDB table size in AC,EDB log file and the real table size. AC - Shutting down the application server from AC causes Safrun to restart it and report a crash. The server state in AC remains Shutdown (although it is up). AC Manually shutting down CaseBuilder/Transcoder/Gateway from AC causes server state in General pane to remain shutdown after restarting it (although it is up). Web client - clicking on backspace button when trying to edit the to/from date/time fields leads to pointing the browser to the login page (the issue also appears when changing AM\PM from inside the time selection). PTZ-Iris open/close buttons are only functioning as step-by-step (each click changes a little, to change the iris in a drastic way, a lot of clicks are required), while focus buttons are continuous (focus is changing until the button is released) CC - Layout tour causes memory leak and crashing after 2-3 days while working in Average CPU of 90% on win7 32bit. Installation - in case ssql installation failed (for example while upgrade with domain User) the installation/upgrade should stop and provide proper warning for the user to understand whythe SQL failed to install. Web Client - Password field should be the focused if Username exists (remember me). Archiver Span presents wrong value which remembers containers in the cache indefinitely after FOA\Moving between Archiver Run QCC with UAC on, it has a warning about launching Application.exe (which people may not understand it being related to our application) because it isn t digitally signed 115

117 116

118 12.3 Limitations in Version 6.2 SP1 CR ID Feature Description General Generic camera- Cannot reboot the camera from AC Device Management/ Configuration Device Management/ Configuration Archive Manager > fails to enable the recorded stream for Sony DH120/CH240. Archiver - Several Sony scenes, cameras, microphones become inaccessible when configuration is set to multicast with Auto start stream enabled(snc-df80, SNC-CS50) Communication Mentor - Changing unit Archiver stream connection type to unicast UDP stops stream from mentor PTZ PTZ control > System takes over unit while user controls the unit Web Client Digital zoom functionality is not supported in the Web Client ONVIF Transcoder Web Client In ONVIF, it is impossible to assure that Latitude would preserve existing camera settings upon attaching the camera for the first time. Web Client > Transcoder > Disconnect from network and reconnect > Video in FF doesn't return ONVIF MJPEG stream with High connection speed is not supported via the Web Client. 117

119 12.4 Limitations in Version 6.2 CR ID Feature Description Video Display Issues with Remote Desktop apps Transcoder Web site Web site Web site Auto Start Stream QCC Portal Installation Latitude client applications will not function well when remote desktop software, such as VNC or Go-To-Meeting, is using a mirror driver (AKA hook driver) to capture screen changes, which interferes with the Latitude Video rendering. The workaround is to disable the mirror driver of the remote desktop software and select alternative method of screen capturing. Web Client - While opening Sequence or Video which has/had privacy mask, the video is always transcoded even if the connection speed type is high. Web Client - Camera sequence name in OSD doesn't show the 'camera name' only the 'sequence entity's name' Web client - Unprivileged scene is displayed while viewing it in camera sequence. Web Client - A black tile is displayed when dragging an inaccessible camera, as opposed to an error message as in CC Auto Start Stream - Enabling "ASS" causes all Sony Cameras audio stream to become inaccessible, gen3 and gen4 live stream becomes inaccessible periodically (when the cameras are not being recorded). While installing QCC over OS with IIS7 (win7 or Server 2008) if the IIS 6 backward compatibility is not installed as well, one will not be able to change the default VirtualDirectory name/ path,. 118

120 13. Supported Firmware Note that while many edge devices now support newer firmware versions, it is not always necessary to upgrade from the existing firmware in order to continue utilizing those edge devices with Latitude 6.2 and See the Minimum Firmware column in the table below. Product Type Approved Firmware DVTel Pro-Line DVT-7501D 3.60o Build 498 DVTel Pro-Line DVT-7501DA 3.60o Build 498 Minimum Firmware Same as approved Same as approved Comments No Audio Audio In/Out DVTel Pro-Line DVT-7504D 4.22e Build c Build 27 Audio In/Out DVTel Pro-Line DVT-7501E -New 4.22i-32 DVTel Pro-Line DVT-7501EA - New 4.22i-32 DVTel Pro-Line DVT-7501E -Old 3.60n Build 498 DVTel Pro-Line DVT-7501EA -Old 3.60n Build 498 DVTel Pro Line DVT-7502M 3.60o Build 498 Same as approved Same as approved Same as approved Same as approved Same as approved No Audio Audio In/Out No Audio Audio In/Out Audio In/Out DVTel Pro-Line DVT-7504E 3.60e Build e Build 256 No Audio DVTel Pro-Line DVT-7508M 3.60e Build e Build 256 No Audio DVTel Pro-Line DVT-7601E 4.80u i Build 500 No Audio DVTel Pro-Line DVT-7601EA 4.80u i Build 500 Audio In/Out DVTel Pro-Line DVT-7604E 5.00n build v Build 553 No Audio, 4.60v Build 553 is also supported DVTel Pro-Line DVT-7604EA 5.00n build v Build 553 Audio In/Out DVTel Pro-Line DVT-7608E 5.00n build v Build 553 No Audio DVTel Pro-Line DVT-7608EA 5.00n build v Build 553 Audio In/Out DVTel Pro-Line DVT-7608EU 5.00n build v Build 553 Audio 12 input 119

121 Product Type Approved Firmware Minimum Firmware Comments DVTel Pro-Line DVT-7612E 5.00n build v Build 553 No Audio DVTel Pro-Line DVT-7612EA 5.00n build v Build 553 Audio In/Out DVTel Pro-Line DVT-7612EU 5.00n build v Build 553 Audio 12 input DVTel Pro-Line DVT-7624E 5.00n build v Build 553 No Audio DVTel Pro-Line DVT-7624EA 5.00n build v Build 553 Audio In/Out DVTel Pro-Line DVT-7101E 4.80s l Build 770 Audio In/Out DVTel Pro-Line DVT-7401DA 5.00b build f Build 770 Audio In/Out, DVTel Pro-Line DVT-7401E 4.80s Build 770 Same as approved Single Channel Encoder DVTel Pro-Line DVT-9540/ n build 32 Same as approved Camera PAL/NTSC DVTel Pro-Line DVT-9540S-N/P 4.80s Build l Build 770 Camera PAL/NTSC DVTel Pro-Line DVTel Pro-Line DVTel Pro-Line DVTel Pro-Line DVTel Pro-Line DVT- 9540SW/DW DVT-9840 (DVT- IP-4V) DVT-9840 (DVT- IPB-4V) DVT-9460 (DVT- IP-4V) DVT-9440 (DVT- IPB-4V) 4.80m-770 Same as approved IP Fixed camera 4.80s Build 770 Same as approved PTZ 4.80s Build 770 Same as approved PTZ 4.80s Build l Build 770 Mini-Dome 4.80s Build 770 Same as approved Fixed DVTel Pro Line A DVT-IPB-401A Pro Line camera DVTel Pro Line A DVT-7801E/PEA Single Channel Encoder DVTel Pro Line A DVT-9460A Mini-dome DVTel Pro Line A DVT-9540A Fixed Camera DVTel Pro Line A DVT-9840A PTZ DVTel Pro Line A DVT-IPB-401AM Mega Pixel line DVTel Pro Line A DVT-9480A MP Mini-dome DVTel Pro Line A DVT-9580A MP Fixed DVTel Value Line DVT c 103b Fixed 120

122 Product Type Approved Firmware Minimum Firmware DVTel Value Line DVT c 103b Fixed Comments DVTel Value Line DVT c 0100c Mini-dome DVTel Legacy line DVT Same as approved DVTel Legacy line DVT Same as approved DVTel Pro Classic CF N DVTel Pro Classic CF P DVTel Pro Classic CM N DVTel Pro Classic CM P DVTel Pro Classic CP N DVTel Pro Classic CP P DVTel Pro Classic CP N DVTel Pro Classic CP P DVTel Pro Elite CF N DVTel Pro Elite CF P DVTel Pro Elite CF N DVTel Pro Elite CF P DVTel Pro Elite CM N DVTel Pro Elite CM N DVTel Pro Elite CM N DVTel Pro Elite CM N DVTel Pro Elite CM P DVTel Pro Elite CM P DVTel Pro Elite CM P DVTel Pro Elite CM P DVTel Pro Elite CP N DVTel Pro Elite CP N DVTel Pro Elite CP N DVTel Pro Elite CP P

123 Product Type Approved Firmware Minimum Firmware DVTel Pro Elite CP P DVTel Pro Elite CP P DVTel Pro Elite CP P DVTel Pro Elite CP N DVTel Pro Elite CP N DVTel Pro Elite CP N DVTel Pro Elite CP P DVTel Pro Elite CP P DVTel Pro Elite EA Same as approved DVTel Pro Elite EA-201-XT Same as approved DVTel HD Classic DVTel HD Classic CF CM Motorized CM Non-Motorized Cam FW: P SW Ver: f ns Cam FW: P SW Ver: f ns Cam FW: P SW Ver: f ns Cam FW: P SW Ver: f ns Cam FW: P SW Ver: f ns Cam FW: P SW Ver: f ns DVTel Quasar CF f nsa Same as approved DVTel Quasar CM f nsa Same as approved DVTel Quasar CM f nsa Same as approved DVTel Quasar CM f nsa Same as approved DVTel Quasar CF f nsa Same as approved DVTel Quasar CM f nsa Same as approved DVTel Quasar CM f nsa Same as approved Comments Single Channel Encoder Single Channel Encoder Extended Temperature 122

124 Product Type Approved Firmware Minimum Firmware DVTel Quasar CM f nsa Same as approved DVTel Quasar CM I Not Approved Yet DVTel Quasar CM I Not Approved Yet DVTel Quasar CM I Not Approved Yet DVTel Quasar CM I Not Approved Yet DVTel HD Elite CM-4021 f f ns DVTel HD Elite CF-4121 f f ns DVTel IOImage SC DVTel IOImage SC1dn-A Not Approved Yet DVTel IOImage TRK-101 Not Approved Yet DVTel IOImage TRK DVTel IOImage TRK DVTel IOImage TRK 10d DVTel IOImage TRK DVTel IOImage TRK 100d DVTel IOImage Wdc100dn DVTel IOImage TRK DVTel IOImage TRK DVTel IOImage TRK 4000d DVTel IOImage TRK DVTel IOImage MMP camera DVTel IOImage xptz100dn Comments DVTel EV Series EV Encoder DVTel EV Series EV-208-A Same as approved Encoder with Audio Not GA yet DVTel EV Series EV Encoder 123

125 Product Type Approved Firmware Minimum Firmware DVTel EV Series EV-216-A Same as approved Comments DVTel EV Series EV Encoder DVTel EV Series EV-101-D Same as approved DVTel EV Series EV-401-D Same as approved Arecont AV Arecont AV Arecont Same as approved Arecont AV Arecont AV Arecont 2125IR Same as approved Arecont AV Arecont AV Same as approved Arecont Same as approved Arecont AV Arecont AV Encoder with Audio - Not GA yet Decoder Not GA yet Decoder Arecont AV H264 Arecont Same as approved Arecont AV Arecont AV Arecont AV Same as approved Arecont AV Same as approved Not GA yet Axis AXIS Same as approved MJPEG only Axis AXIS Same as approved No audio support Axis AXIS 209 MFD 4.47 Same as approved Axis AXIS Network Camera 124

126 Product Type Approved Firmware Axis AXIS 211M Minimum Firmware Comments Network Mega- Pixel Camera MJPEG, and MPEG4 Axis AXIS Same as approved PTZ value camera Axis AXIS 223M Network Mega- Pixel Camera MJPEG Axis AXIS 225FD Same as approved Network Camera Axis AXIS 213 PTZ Axis AXIS 216 FD Axis AXIS 216 MFD Axis Axis Same as approved Axis AXIS Same as approved Axis Axis 231 D Same as approved Axis AXIS 233D Axis AXIS 240Q 4.4 Same as approved Axis AXIS 243Q Axis AXIS 241Q Axis AXIS 241S PTZ Network Camera Network Dome Camera, from version Network Mega- Pixel Camera MJPEG, and MPEG4 Network Camera, supported from Network PTZ Dome Camera, firmware also supported Blade Video Server Blade Video Server Blade Video Server Blade Video Server 125

127 Product Type Approved Firmware Minimum Firmware Axis 7401 Q Same as approved Comments H264 1 Ch. Encoder Axis P Same as approved H264 Axis Q Same as approved Axis Q Axis Q6032-E 5.06 Same as approved Axis Q Same as approved Axis P Same as approved Bosch Autodome 300 Bosch Autodome 300 Hi Res ( ) ( ) 3.52 B8 PTZ Same as approved Bosch Autodome (4.54) Same as approved Bosch Bosch Dinion NWC 0455 Dinion NWC 0495 PTZ B8 Fixed B8 Fixed Bosch VIP X B Encoder, 2.51 Bosch VIP 10 S 2.1 Same as approved Encoder Bosch VJ Same as approved Encoder Bosch VJx B8 Encoder Bosch VIP1000S Same as approved Encoder Bosch VIP x B4 Encoder Bosch Autodome 500i ( ) 3.52 B8 PTZ Bosch NDN Same as approved FlexiDome IQEye IQ /6(080313) Same as approved IQEye IQ /6(080313) Same as approved IQEye IQ /2(090521) Same as approved 126

128 Product Type Approved Firmware Minimum Firmware Panasonic WV-NP E+02 Same as approved Fixed Panasonic WV-NP P2 1.21P0 Panasonic WV-NW484S 1.60E E+01 Panasonic WV-NF E E+02 Panasonic WV-NW E+02 Same as approved Panasonic WV-NS E+02 Same as approved Panasonic WV-NF E5_1.06 Same as approved Panasonic WV-NS202A 2.60P3 Same as approved Panasonic WV-NP E+05 Same as approved Panasonic WV-NF E+02 Same as approved Panasonic WV-NP Same as approved Panasonic WV-NW Same as approved Panasonic Panasonic WV-SW395 WV-SC385 Application 1.41 Driver 1.31 Image Data 1.17 Application 1.41 Driver 1.31 Image Data 1.09 Same as approved Same as approved Panasonic SP Same as approved Panasonic SP Same as approved Panasonic SP Same as approved Panasonic SF Same as approved Panasonic SF Same as approved Panasonic SF Pelco IXE20DN A A Pelco Spectra 4 IP Pelco IXS A A Comments Fixed 1.25 MP (MJPEG 1280x960, MPEG4 VGA) H

129 Product Type Approved Firmware Minimum Firmware Pelco IP Same as approved Promelit Dmax MP Comments Sony SNC-RX550N 2.31 Same as approved PTZ (3rd gen) Sony SNC-RX550P 3.01 Same as approved Sony SNC-RX530N 2.31 Same as approved PTZ (3rd gen) Sony SNC RX570N Same as approved PTZ (3rd gen) Sony SNC RX570P Sony SNC-RZ PTZ (2nd gen) Sony SNC RZ PTZ (3rd gen) Sony SNC-DF Same as approved Dome (2nd gen) Sony SNC-DF Same as approved Dome (2nd gen) Sony SNC-DF Same as approved Dome (3rd gen) Sony SNC-DF Same as approved Dome (3rd gen) Sony SNC CS Same as approved Fixed (3rd gen) Sony SNC-CS Same as approved Fixed (2nd gen) Sony SNC-CS Same as approved Fixed (2nd gen) Sony SNC-P Same as approved Fixed (2nd gen) Sony SNC-P Same as approved PTZ (2nd gen) Sony DM Same as approved Gen 4 Sony CH Same as approved Gen 5 H264 Sony DH Same as approved Gen 5 H264 Sony CH Same as approved Gen 5 H264 Sony DH Same as approved Gen 5 H264 Sony RS-46P Sony RS-84/

130 13.1 Supported by Design Cameras Product Model Arecont All Megavideo models Arecont All SurroundVideo models Arecont All MegaView models Arecont All D4 models Arecont AV1305 Arecont AV3105 Arecont AV1355 Arecont AV2155 Arecont AV3155 Arecont AV5155 Arecont AV8185 Arecont AV8365 Axis 214 Axis 212-V Axis 241QA Axis 241SA Axis 231D+ Axis 209FD Axis 209MFD-R Axis 209FD-R Axis P3301-R Axis 215 PTZ-E Axis Q6034 Axis Q6035/ - E Axis Q1910-E Axis P1311 Axis P3343 Axis P3343-V-6mm Axis P1343 Axis P1344 Axis P5532-E Axis P1346-E Axis M1011 PANASONIC WV-NW960 Panasonic WV-SP508 Panasonic WV-SP509 Panasonic WV-SW316 Panasonic WV-SW558 Panasonic WV-SW559 Panasonic WV-SC384 Panasonic WV-SF

131 Product Panasonic Panasonic Panasonic Panasonic Panasonic Panasonic Panasonic Panasonic Panasonic Panasonic PELCO PELCO PELCO PELCO PELCO PELCO PELCO PELCO PELCO PELCO PELCO PELCO PELCO PELCO PELCO Sony Sony Model WV-SP102 WV-SP105 WV-SF132 WV-SF135 WV-SF346 WV-SW152 WV-SW155 WV-SW352 WV-SW355 WV-SW396 Sarix IDS0 Sarix IMS0 Sarix IDE20 Sarix ID10DN Sarix IX30DN Sarix IX10 Sarix IX30 Sarix ID10 Sarix ID30 Sarix IM10 Sarix IES0 Sarix IE10 Sarix IEE10 Sarix IEE20 Sarix IE30 SNC-RS44P SNC-RS44N 130

132 13.2 Tested by Partner Cameras Product Axis Axis Axis Axis Sony Model P1346 M3204 M3014 P5534 SNC-DS10 131

133 14. PTZ Supported Cameras on IOImage TRK Units Item Make Model Autono mous PTZ track Detection on PTZ presets Supported Firmware Comments PELCO 1. Spectra III DD53CBW-X (zoom x23 PAL) 2 Spectra III SD53CBW-X (zoom x23 PAL) 3 Spectra III DD53CBW (zoom x23 NTSC) 4 Spectra III SD53CBW (zoom x23 NTSC) 5 Spectra III DD53C22 (zoom x22 NTSC) 6 Spectra III SD53C22 (zoom x22 NTSC) 7 Spectra III DD53TC16 (zoom x16 NTSC) 8 Spectra III SD53TC16 (zoom x16 NTSC) 9 Esprit 10 Spectra IV ESIOPCBW (zoom x22/x23 PAL/NTSC) DD4CBW Zoom x18/x23/x35 (PAL) 11 Spectra IV DD4CBW Zoom x35 (PAL) FW: 1.06 FW: 1.09/ Spectra IV DD4CBW Zoom x35 (NTSC) FW: Spectra IV BOSCH DD4CBW Zoom x18/x23/x35 (NTSC) FW: G3A / EnviroDome ENVT 120/230 P/R/W/M/C/P {F} {T} (zoom x25 PAL/NTSC) 2 SAMSUNG (Electronics) 15 Smart Dome SCC C6405 zoom x22 (PAL) 16 Smart Dome SCC-C6435P zoom x32 (PAL) SAMSUNG (Techwin) 17 SPD SPD 3300 zoom x30 (NTSC) PANASONIC Motor FW 0.027/1.00 3/1.006 Detection and handoff from a fixed camera not supported. Zoom speed must be set to WV-CS950 zoom x22 (PAL/NTSC) 19 WV-CW960 zoom x30 (NTSC) 132

134 Item Make Model Autono mous PTZ track Detection on PTZ presets Supported Firmware Comments HONEYWELL 20 ScanDome III HSDC 251NX zoom x25 (NTSC) 21 ScanDome III HSDC 351N zoom x35 (NTSC) SONY 22 IPELA SNC-RZ50 zoom x26 (PAL/NTSC) Forward Vision CCTV Model Autono mous PTZ track Detection on PTZ presets Supported Firmware Comments 23 Mic1-400 zoom x18 (PAL) NEC 24 PT103 zoom x20 (NTSC) TEDAS 25 Defiant TP-DX-W36 zoom x36 (PAL) FW: VICON 26 Surveyor VFT-23 zoom x23 (PAL) FW: OPGAL 27 Esprit Meron 50 (Thermal camera) IKEGAMI 28 PCS-400P zoom x36 (PAL) World-CCTV 29 Smart Dome WSD-626-IVS zoom x26 (PAL/NTSC) FW: FW: Auto-Flip cannot be disabled. Project based support for this release only. Camera Auto-Focus issues and slow zoom speed may limit detection and tracking capabilities. GENERIC Model Autono mous PTZ track Detection on PTZ presets Supported Firmware Comments 30 Cameras supporting PELCO-D or VCL protocol - For use with PTZ cameras not integrated and tested at ioimage labs. 133

135 15. Language Support Latitude UI localization support multiple languages. By activating the desired language, Latitude is conveniently displayed in the localized user interface of your choice. The selection of the user language can be done during the installation phase or manually if the system is already installed (see procedure below). Latitude supports the localization of the following languages: Chinese Japanese English Portuguese French Russian Hebrew Spanish Italian 15.1 To manually change the User Interface language In order to activate the localization, each of the following files needs to be edited: C:\Program Files\DVTel\AdminCenter\AdminCenter.exe.config C:\Program Files\DVTel\ControlCenter\ControlCenter.exe.config C:\Program Files\DVTel\Directory\Directory.exe.config 1. Open the files using a text editor, such as Notepad or WordPad. 2. Search for the following string: add key=" Language" value="en" 3. Replace the value en with the value of the desired language: For English, type en For Japanese, type ja For Hebrew, type he For Chinese, type zh-cn For Spanish, type sp For French, type fr-fr For Russian, type ru For Portuguese, type pt-br For Italian, type it 4. Save the files. 5. Launch the isoc application displaying the localized user interface. 134

136 16. Supported Operating Systems The following operating systems are supported and can be used for running Latitude: Windows 7 32 bit SP1 Windows 7 64bit SP1 Windows XP 32bit SP3 Windows XP 64bit SP2 Windows Vista 32bit SP2 Windows Server bit SP2 Windows Server bit R2 SP1 Windows Server 2003 SP2 17. Windows Updates (Note: The Latitude services must be stopped prior to applying windows updates) Certified with all Microsoft Updates available up until May 9, Check for the latest MS updates at: 135

137 18. Default Latitude Port Settings The Latitude Installation process assumes that the ports listed below ports are available. Should any of the listed ports not be available, then your System Administrator should make suitable adjustments in consultation with DVTEL Technical Support. Process DVComm Miscellaneous Directory 4919 EDB 4921 Archiver 5051 Discovery 5053 ART 5055 ARTController 5057 Transcoder 5089 Video Streaming: -HTTP port: 8080; -RTSP port: 554 Gateway 5099 Routing TCP port: 7777 ControlCenter 4931 SafRun 5019 Mentor n/a Default VSIP port 5511 Web Server 5061 Multicast and Unicast Ports Logger Chatroom Ports Public Description Ports Video Multicast (& RTCP) Audio Multicast (& RTCP) Video & Audio Unicast Configurable Port Range (default ) VSIP Events Axis Events

138 19. Additional Resources For more information about Latitude NVMS 6.2, please review the Latitude 6.2 Help file, the Latitude Quick Start Guide, Latitude Quick Reference Guide and Latitude NVMS 6.2 System Specifications. For more information about the SDK package of Latitude NVMS 6.2, please refer to the Latitude NVMS 6.2 SDK Release Notes, or contact For more assistance, DVTel Technical Support may be reached Monday-Friday, 8AM-8PM at (888) DVTEL 77 or Disclaimer 2011 DVTEL, INC. All rights reserved. By providing this document, DVTEL, INC. is not making any representations regarding the correctness or completeness of its contents and reserves the right to alter this document at any time without notice. 137