Nowadays recipe for success

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2 Nowadays recipe for success Dear reader, This column was specially designed to transmit our own philosophy, the way we perceive and feel business. For more than 10 years, we have been working with the same values because we are convinced that simplicity, mobility and quickness are the best ingredients to achieve success nowadays. This is why we have developed INES The key element that has given sense to our vision is collaborative work, which enables us to count with the necessary information at the right time, avoiding time waste and increasing productivity. INES goes along with our pace of life, by allowing us to manage our business with a simple internet connection, from anywhere at any time. While thinking about how to improve our business productivity, we ended up making our lives much easier We can assure you that this recipe does work. If you share our philosophy Welcome! You are already one of us. Damien Duchateau 2

3 Index Our company 4 Mission 5 Vision 5 Values 5 Our customers rely on our solutions 6 Why should your company have a CRM? 7 CRM On Demand 8 CRM and Cloud Computing 8 Benefits of working with INES 9 INES is a security guarantee 10 Our solutions 11 Manage your contact network in the most efficient way 12 Get the best possible performance of your marketing advisors 13 Multiply your prospective clients 14 Increase your customer satisfaction levels 15 Simplify your commercial activity

4 Our company We are a team of professionals, who have been leaders in the development and improvement of On Demand management software since We have a vast amount of experience in the CRM market and we provide our clients with the appropriate solutions that can completely fulfill the needs of their business. Our On Demand solutions guarantee a quick and easy access to all your data with a simple internet connection, anytime, anywhere. INES solutions cover all business processes: sales force managaement and business management, marketing and customer service. INES is a company with over 10 years of experience and an international presence which proves its strenght. INES counts with a team of professionals that will consider your particular case as a project and will offer a solution tailored to your specific needs, supporting you in each step of your implementation process. Direct present in France, Spain, Germany, Canada and Latin America. We also have a wide network of authorised representatives and resellers around Europe and Latin America. Canada Mexico Brazil Spain England France Switzerland Colombia Uruguay Argentina 4

5 Mission To give our clients the appropriate tools needed to increase their commercial activity and sustain continuous growth. Vision To be a company committed to continuous improvement in order to optimize our clients daily work in order to make them successful within a competitive global market. Values Passion for what we do Our dedication to work is reflected in the continuous improvements of our products. Client focus Our clients are very important to us and all of our strategies are focused on their satisfaction. Innovation We always take into account our clients requirements and suggestions so that we are able to implement continuous improvements that can contribute to a quality product. Simplicity This is the main principle of our work. INES is a powerful and effective tool, but mostly a simple to use one. 5

6 Our customers rely on our solutions Our professionalism, commitment and passion have led us to a wide portfolio of customers that makes us feel proud. We try to improve the quality of our services on a daily basis and we fully understand that each customer is unique. Below, some of our referrals: 6

7 Why should your company have a CRM? CRM (Customer Relationship Management) is the abbreviation used to define a business strategy focused on customers, which purpose is to gather as much information of your customers as possible, in order to build long term relationships and increase satisfaction levels. This tendency is part of what it is defined as Relationship Marketing, which also focuses on the study of prospects and the different ways to create close bonds with them. The main idea is to concentrate on the customer in order to get to know him in depth, increase the value of your offer and achieve successful results. Take into account that nowadays, strategies focused on customers are essential to create competitive advantages. INES offers a software that will help you to incorporate this strategy into your business, in a fast and efficient way. INES solutions cover all business processes, from customer care to commercial management, guaranteeing both, an increase in productivity and the protection of your data. Thanks to the Internet, you can access your data from any place, anywhere. INES also offers On demand solutions, which reduce implementation costs and extended implementation time frames of your CRM: it only takes 30 days to experience the advantages of this powerful tool and the support given by our team of professionals. 7

8 A new tendency: CRM On Demand The traditional CRM, which implies high implementation and infrastructure costs is being replaced by a new concept: the CRM On Demand, also known as SaaS CRM (Software as a Service) or Cloud CRM. This new modality offers universal access with a simple internet connection and a dramatic reduction of implementation costs and maintenance that the traditional CRM used to have. Thanks to INES On Demand, you will only pay for those services that you actually use. Cloud Computing and CRM Cloud Computing is a term that has revolutionized the way in which companies manage and store their data. It is a hosted solution that stores data in servers and it is offered to customers as an On Demand solution. CRM solutions are cloud-based hosted and allow customers to reduce acquisition costs, implementation and maintenance It is not necessary to invest neither on additional software, nor on hardware. With a simple internet connection, you will have access to all your data. One of the advantages of this modality, in comparison with a license, is that you will only pay for the service you are actually using. 8

9 Benefits of working with INES Internet CRM: the On Demand version increases productivity because it enables you to access your data anywhere, anytime. Time and place limits disappear. It doesn t require any existing infrastructure: little or no investment in hardware and software. A simple browser is enough. Automatic updates: there is no need to hire extra IT staff to perform updates; this will be done automatically when they are available. Quick implementation: quick implementation = quick return on investment. excellent conditions in terms of safety, hosting and protection of your data, with no additional costs. Companies such as VODAFONE/SFR, Black&Decker and Berlitz entrust EQUINIX their data. Modular solution: You will only spend Money on what you really need. Each user will have access to an adapted solution, without being forced to implement the same solution for everyone and over-consume. INES takes care of your company s budget. Payment by month, per user: you won t have to re-invest, particularly in periods of high activity. Safety and protection of your data: INES has a datacenter in SWITZERLAND and FRANCE, hosted by EQUINIX, a hosting world leader. You will enjoy of 9

10 INES is a security guarantee Having your information hosted by the Cloud is the best way of protecting your information and making it available at the same time. INES offers excellent hosting conditions as your data is stored in Switzerland, in COLT Telecommunications and EQUINIX, which are two of the main European data centers. Data protection: physical and computing security Service quality: exclusive broadband and constant follow-up Constant service: 24/7 surveillance, 365 days of the year. 10

11 Our solutions At INES we always think on our clients needs, this is why we develop solutions tailored to your specific needs. Our solutions are collaborative and they will enable you to share information, promote teamwork and increase your company s productivity, gaining in speed and efficiency in all tasks. Customer Service INCOME STATEMENT > real time analyse INVOICING > per hour > allowances > complete invoicing process + time invoicing + expense management DELIVERY SERVICE > Project Management > stocks, purchases > Time tracking > request & claims > contracts management > asset management > analysis & statics > up-selling > cross-selling >Partner Relationship Management Customer Service Business Management Marketing Collaborative information system 360º visibility Dashboards Reports Sales Force Marketing > Import/Export of Records > Targeting > E-Campaign Marketing Management > Telemarketing Management > Lead Source Management > Campaign Tracking > Real time Dashboards > product/service catalog > Anytime/anywhere Web Acess > Quote Generation > Opportunity Management > Contact Management Forecast & Quota Management > group calendaring ressource availability > document management > sample documents 11

12 INES.ContactManager Manage your contact network in the most efficient way INES. Contact Manager is the collaborative solution to manage your contact network and exchanges. Complete integration of your mailing and agenda with your contact base will provide you remarkable advantages: you would be able to assign tasks and calls, write your notes and reports, schedule meetings. You will save time by sharing documents and creating your own model letters. Thanks to all these features, members of your team will be able to simplify their daily tasks significantly saving both time and money. You will start enjoying the advantages of a simple and complete solution right away. You will later be able to continue incorporating modules within INES solutions as your needs demand. Benefits of INES.ContactManager Gain in speed and efficiency in all tasks Simplify your team's daily work Discover true collaborative work Get to know your clients better and in depth 12

13 INES.SalesForce Get the best possible performance of your marketing advisors Manage your sales force efficiently is essential to increase your commercial activity, leaving the least possible to chance. Thanks to INES sales force management module, your marketing advisors will be able to share and follow-up on their contacts and commercial opportunities. They will remarkably improve their response capacity, sending quotations rapidly and assuring and adequate follow-up of ongoing business, dashboards will allow you to closely follow-up their performance. Benefits of INES.SalesForce Get the best possible performance of your marketing advisors Focus all your resources on the sale Direct your activity using practical dashboards Centralise and enrich your customer database Improve your margins and commercial results 13

14 INES.MarketingManager Multiply your prospective clients The key to your company commercial success has to do with putting into practice well targeted and segmented marketing actions. INES.MarketingManager allows you to elaborate, launch, supervise and evaluate the efficiency of your campaigns. This module will give you the possibility of making an accurate multi-criteria segmentation. You will be able to create and plan your campaigns in an easier way, measuring your return on investment in real time. Statistics and dashboards will allow you to analyse the outcome more thoroughly. INES.MarketingManager is the simplest and most efficient tool to make your commercial opportunities become real business. Benefits of INES.MarketingManager Plan your marketing actions quickly ( ing, phoning, trade fairs) Analyse each and every campaign statistics Adapt your commercial messages easily Exploit current and potential clients information to the fullest seeking to plan new actions and close more and better deals 14

15 INES.CustomerService Increase your customer satisfaction levels A satisfied customer is always a more loyal one. INES.CustomerService will allow you to increase your customer satisfaction levels remarkably. You will be able to centralise your customer requests and distribute work amongst your resources according to your needs. This simplification and support processing optimisation tool will allow you to improve your satisfaction rates and fidelisation in your company. INES.CustomerService, is also an effective service quality and delivery commitment level control tool. Like all INES modules, it is extremely intuitive and of quick implementation. Benefits right away! Benefits of INES.CustomerService Optimise customer relationship management Improve the quality and speed of response Coordinate your team in the easiest possible way Fidelise your customers Increase the quality of your services 15

16 INES.e-BusinessSuite Simplify your commercial activity Managing your company commercial activity effectively resides in making constant decisions. INES e-business Suite allows you to manage and control all areas of your organization from an only tool. Since the first contact with a potential customer to the collection of an invoice, you will have a 360 perspective of your activity: forecasting, follow up of your commercial opportunities, budget elaboration, purchase receipts, dispatch notes, invoicing, stock and purchase management, treasury, results account and command control. INES e-business Suite will simplify all your sales processes right away! Benefits of INES.e-BusinessSuite Manage your commercial activity in real time Simplify your sales processes Invoice in an easy and fast way Manage your purchase and stocks Follow up treasury and your results account 16