Do you want to... boost your sales?... have more loyal customers?... beat the competition?... be more effective? crmcenter.centermine.

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2 Do you want to boost your sales?... have more loyal customers?... beat the competition?... be more effective?

3 1. What is CRM? CRM is a modern management and organizational concept, focused on gaining, serving and retaining loyal customers. It is a comprehensive approach for creating, maintaining and expanding customer relationships. CRM ideas are getting realized with software solutions, called Customer Relationship Management systems. 2. Why CRM? Makes you more competitive Reduces costs Saves time Optimizes working processes Improves communication 3. Our Solution - CRM Center CRM Center is a software solution that extends the potential of your organization and makes you more competitive in today s business environment. CRM Center is a modern solution for management and control of all relations and activities, related to contacts and customers. With CRM Center you will optimize your working processes and will get maximum benefits from your business activities. With CRM Center you know every customer in details. It assures the ability to chose the right approach to your customers, tailored to their specific needs, requirements and expectations. All users of CRM Center are working with a single database. Due to the structured information, every employee is able to accept calls or to continue the communication with a customer, even if he s not responsible for the current case all required information is stored in CRM Center. 4. CRM Center implementation The modern technologies, flexible architecture and friendly interface of CRM Center assure its fast and easy implementation in any company or organization. Easy to install the installation of CRM Center usually takes one working day. Data is being stored on a server with a controlled access to it via personal user rights. Easy to learn the standard time for training is 6 hours for 10 users. Easy to use CRM Center has very high usability with intuitive interface. Easy to maintain no special IT knowledge is required to customize the solution according to your business needs. Furthermore, if needed, CenterMine team offers online and offline user support. 5. What do you gain with CRM Center? Detailed information about your business with every customer Costs optimization Better customer s service Higher customer s loyalty Gain loyal customers New business opportunities Higher sales Control over every employee s work Security all company information about customers and partners is stored on a single database with controlled access to it Reach sales targets and ensure business growth

4 CRM Center information structure: Contacts Detailed information for any type of contact; Information for relations between contacts; Rank the contacts by more than twenty indicators; Possibility to use additional user defined fields; Assign a responsible employee to each contact; Complete history and list of past and upcoming tasks for each contact; Information for contact persons of each company; Attach scanned business cards to each contact; Automatic mail merge for many contacts, filtered by project or other criteria; Fast search by major fields. CRM Center is the right tool that allows you to gather the information you need in the easiest way for both you and your customer. Tasks and activities Assign tasks to contacts; Assign a responsible person for execution of each task; Track each task s status; Possibility to assign one task to many contacts /plural or multiple tasks/; Definition of projects and campaigns; Filter tasks by projects; Visualization of all tasks in a calendar; Task assignment directly from the calendar; Visual control and view of pending and completed tasks; Daily, weekly and monthly calendar views; Edit and reassign tasks from the calendar view; Print data for contacts and tasks; Attach files to any task, contact or project.

5 Filters/Reports Tools to create complex filters with more than one condition; Save and name filters in case of further use; Predefined filters available for each user; Import and export data to and from the system; Export activities data from the system.... work is easy with CRM Center. Information security Definition of users and assign access levels for each of them; More than 30 different options for access limitation to the different functions and sections of the system; Information for all deleted records and possibility to restore them; Complete log of all operations made in the system including information for the date, time, user name and type of the operation.

6 CenterMine ltd. Innovative software solutions CenterMine is a global business-to-business software services company, specialized in software development and implementation in different business domains. The company is founded by Rosewell Investment Ltd, UK and has a regional center of excellence in Sofia, Bulgaria, responsible for East Europe and Middle East area. Combining professional technology experience, extensive capabilities, and vast business knowledge we are focused on our customers and what they really want. Based on our international experience we are modeling our solutions in the ways investors and managers want to lead, manage, and maximize the potential growth value of their businesses, wherever they are located, in one place, in real time. In addition to providing innovative high value software solutions, we offer a wide range of consultancy services, and all services related to software implementation business analysis, deployment plans, installation, data migration, training, support, and maintenance. As software development and distribution methodologies continue to evolve, we are leaders by providing professional services to our clients and using our experience and knowledge to build efficient business management systems implemented closely with our clients. CenterMine has been created to serve its clients in business optimization securing the foundation of future development. For more information and to contact us for a meeting with one of our Senior Analytical Strategists, please call our office at any time. Contact us at: CenterMine Ltd. 11 Industrianla str Sofia, Bulgaria Тel: office@centermine.com

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