How To Manage Information Systems

Transcription

1 Management of Information Systems Anthony Hussenot, Ph.d Associate Professor in Management and Organization Studies Université Paris-Dauphine UMR CNRS n [email protected] 1. Prerequisites for the Course The participants are expected to be knowledgeable of fundamental concepts from strategy and management. 2. Objectives of the Course and Overview Globalization, competition between firms, the development of new and powerful tools for processing and sharing information, together transform information management in organizations. In recent years, information systems (IS) evolved rapidly with the emergence of many integrated application suites or methods, and the maturing of Internet technologies ( , intranet, e-commerce, Web 2.0., Cloud Computing, etc.). Future managers should acknowledge these changes and develop understanding about how to leverage IS benefits in order to foster organizational performance and competitive advantage. The purpose of this course is thus assist future managers in becoming knowledgeable participants in IS strategic decisions. It is intended to provide a foundation of basic concepts relevant to using and managing information for leveraging firms competitive advantage. It helps forming a critical point of view about how IS will help, hinder, and create opportunities for their organizations. The approach of this course is a managerial, nontechnical one. The key questions and issues addressed in this course are the following: What are the implications of information and information management around and within contemporaneous firms? How do information systems (IS) contribute to corporate strategy and strategic advantage? How to manage IS project and IT lead business transformation? How is decision making formed through information technology? How do IS change work practices? Why should any company Department care about IS? How to evaluate the performance and the value of an IS? 3. Learning Goals Upon successful completion of the course, the student will be able to: 1. Understand the evolution of the IS-related competitive and strategic context of organizations;

2 2. Understand the constitutive dimensions of an Information System and its implications for organizations; 3. Form critical thinking about Information System and its relevance for corporate strategy ; 4. To understand how IS can be leveraged in order to contribute to an organization s competitive advantage. 5. Understand how IS can be used to reengineer business processes. 4. Skills Developed Following the course, the student will be able to: Evaluate the competitive forces of organizations in IT intensive environments; Contribute to IS decisions in their companies or from a consulting perspective; Define, analyze and improve an organization s IS policy in order to contribute to competitive advantage; Elaborate or promote efficient change approaches following IS implementation and use; Define strategies compatible with IS success in organizations; Work with IS teams ; Evaluate the appropriateness of technical solutions; 5. Pedagogical Methods The course comprises lessons, readings and team work. Class attendance is mandatory Lessons and readings The class comprises several lessons detailed in section VI below. The participants are invited to read the articles / case studies indicated prior the beginning of the class (to the greatest extent possible). They are also expected participate and share their own experience (e.g., during internships, associative work etc.) during the course sessions. Cases and readings will be relevant, not only for the case they make about a company or so, but also for the concepts they apply. Importantly, students are expected to be critical with respect to the concepts, so that we can critically make the link with real company life and business constraints IS class project See slides

3 6. Grading Procedures The project accounts for 50% and the final exam for 50%. The overall grading scale for the course is as follows: Table 1. Grading Evaluation Grading Content Final Exam 50 % Analytical questions and/or mini-case study Groups of 3-4 students IS class project 50 % Case studies will be assigned during the class sessions Delivery: slides + presentation Overall, the evaluation will check: The quality of contributions during the class (relevance of analyses, critical view, experience sharing, etc.), the quality of the group project (depth of analyses, critical view, quality of information sources, etc.), and the quality of the analyses for the final exam, the ability of the participants to develop team abilities and to work effectively together. The participants are encouraged to share their experiences and practices in link with the issues of the course. 7. Course Content The schedule of the course is as follows. Class Topic 1 Content Introduction What is an IS? Do IT matter? Why Participate in Decisions about Information Systems? The evolving competitive information environment of organizations. Topic 2 Information, Internet and Competitive Strategy ; Linking IS to Strategy and the Organization Strategic Use of Information Resource Value creation in E-Business. The managerial levers of Organizational strategy Topic 3 Enterprise applications Enterprise Requirement Planning and Business process integration Information Systems Applications (Customer Relationship management, Supply Chain Management). Topic 4 A few Perspectives on Managing Strategic IS projects IS project management Change management Topic 5 Electronic Commerce E-Commerce and the Internet E-Commerce: Business and Technology 3

4 Topic 6 Mobile Commerce IS for Knowledge Management Knowledge Management From Managing Knowledge to Business Intelligence Topic 7 Topic 8 Presentations The IT Function, Ethical and Security Issues Understanding Ethical and Social Issues related to IT Ethics in an Information Society IT trends and Challenges for Organizations Work Design and Global Collaboration Work and communication systems End-user issues, individual and organizational performance, Trends in IT infrastructure and emerging technologies IS Class Projects Presentations The students are expected to be prepared to contribute to class discussion. They should read the cases and article before classes to the greatest extent possible. Cases may be assigned prior the beginning of classes to students who will discuss them during the classes. 8. Bibliography Textbook «Management Information Systems», 11th edition, Kenneth C. Laudon, Jane P. Laudon, (2007) Publisher: Prentice Hall Published: 2010 Other recommended books Manager s Guide to Making Decisions about Information Systems, Paul Gray (2006) Publisher: John Wiley & Sons, Inc. Format: 326 pp Strategic Management of Information Systems 4 th Edition, Pearlson and Saunders (2009) Publisher: John Wiley & Sons, Inc. 9. Faculty Bio Anthony Hussenot is an associate professor (maître de conférences) in Management and Organization science at the Université Paris-Dauphine. He obtained his Ph.D. (doctorat) in Management and Organization Sciences (Sciences de gestion) in His research interests include the study of organizational activities from a socio-materiality lens. Specifically, he focuses on the structuring of activities over time, taking into consideration both human and artifact. He has developed some works on the collective appropriation of tools, and on the mediation role of objects. Using organizational ethnography and case studies methods, he has studied the appropriation of a particular groupware among teachers of a secondary 4

5 school from 2004 to 2006, and the development of a device for competencies management in a bank from 2008 to His research papers have been published or are forthcoming in several leading journal in Management and Organization Studies. 5