Does your Funeral Home have one or multiple locations?

Transcription

1 FAX# Does your Funeral Home have one or multiple locations? If one, continue, if multiple, have a copy of this page for each location. Funeral Home Name: Physical Address: Mailing Address: Name of Funeral Director(s): Main Phone # at F.H. Private/Personal # at F.H. Fax # Cross Streets: Landmarks: Directions: We can provide callers with directions from up to 10 different areas. Please type these directions out on a separate sheet of paper. Is your Funeral home handicap accessible? If yes, where? Do you refer a local florist? Name: Phone# Name: Phone#: Would you like to have Auto Text on your Account? A text message can be sent to your phone after every message.

2 If a Family member calls to report a death, we ll ask the following: Caller s Name? How is the caller related to the deceased? Caller s Phone #? Name of deceased? Where is the deceased located? PUT A CHECK MARK IN THE BOX IF YOU WANT ADDITIONAL INFORMTION Address of where deceased is located? Date of Birth or Age of the deceased? Who is the next of kin? How is NOK related? NOK Phone #? If a Medical Facility Calls to report a death, we ll ask the following: Caller s Name? Caller s Phone #? Where is the deceased located? Name of Deceased? PUT A CHECK MARK IN THE BOX IF YOU WANT ADDITIONAL INFORMATION Room #? Date of Birth or Age? Time of death? Date of death? Social security #? Attending doctor? Attending Dr s Phone #? Who is the NOK How is the NOK related? NOK phone # Has the death certificate been signed? Is the deceased ready to be taken into our care? Is the family still present? Would you like an ETA from the funeral director?

3 On Call List Page If callers ask for your personal # s should we give them out?

4 Reach for all Calls, unless we are able to assist caller Funeral Directors will always reach you for the following types of calls, unless otherwise stated: Death Calls PATCH TO FUNERAL DIRECTOR Caller Requests the Director be reached PATCH CALL TO FUNERAL DIRECOTR Someone is close to passing away PATCH CALL TO FUNERAL DIRECTOR ALSO REACH ME FOR THE FOLLOWING: How to complete this section: Means contact funeral director I Means contact only if caller is needing an Immediate Return Call P Means PATCH call to the Funeral Director Means DO NOT Reach Prearrangements Monuments Personal Calls Prices Burial Plots Someone the door of F.H. Cremation Renting a limo Questions on Death Certificates Insurance On-Going Funeral Questions Caller is needing Directions Pet Services from a family member Returning Someone s Call Medical Examiner Obituary Information Another Funeral Home is Calling Clergy or Church Caller wants to pay bill Casket Company Cemetery Calling Vault Company Printing Company Florist Calling Newspaper Airlines Red Cross Employee Calling off Any Appt. Cancellation How do you wish to handle non-urgent calls? FAX Text Message Use the check in line to listen to recorded messages Hold Messages; Staff will call in and get messages

5 Death Call ONLY- Criteria If you check out for death calls only, what do you want to be contacted for Example: You may want to usually be reached for several types of calls, like documented on page 4. BUT, if you re meeting with a family or in a service, you can check-out as DEATH CALLS ONLY, and we will reach you for limited situations, as marked below. Death Calls Another Funeral Home calling (trade call) Someone is close to passing away Someone needing information on prices Someone needing information on cremation Someone wanting to make prearrangements On going funeral questions from a family member General Information: What time zone are you in: Eastern Central Mountain Pacific Website: Office Hours: MON-FRI Saturday Sunday Does your funeral home: Have a Notary Do Pet Cremation Service Loan Chairs to the public Accept Credit Cards If callers ask, are we are the answering service, should we tell them?