Organizational Leadership & Change Management workshop

Transcription

1 Build and Sustain a High Performance Organization Organizational Leadership & Change Management workshop Recognize the Seven Piece Framework for Organizational Excellence Understand and Assess the Factors that Create High Performance Organizations June 18 19, 2013 Washington, DC Develop and Implement a Clear Strategic Direction towards Organizational Alignment and Improved Performance Utilize Strategy Mapping and a Balanced Scorecard Approach in Organizational Assessment Create a Strong and Positive Culture of Leadership and Management within Your Organization Lead and Manage Change Effectively with Essential Change Management Skills Presented by: Earn up to 12 CPE Credits! Build an Enterprise-Wide Vision and Close the Gap between your Current and Future States PerformanceWeb.org/ OrganizationalMgmt

2 Who Should Attend? Organizational Leadership & Change Management workshop CHROs and CHCOs Administrators Directors Deputy Directors Associate Directors Performance Officers Performance Specialists Program Managers Department Heads Senior Managers Human Resources Managers Workforce Planning Managers Employee Engagement Supervisors Supervisors Team Leaders Planning Staff Dear Colleague, What is the best organization you ve ever been in? What made it so good? What steps were taken to build and sustain it Most organizations focus on pieces of this challenge, but few address it holistically and directly. The concept of the High Performance Work Organization has been in place since 1994 (USDOL), yet few organizations take a disciplined approach to building organizational excellence where all the components of high performance are present and leveraged for both maximum mission accomplishment and ongoing staff commitment. This practical and hands-on, two-day workshop answers the questions: Which organizations are considered High Performance Organizations (HPO)? and What qualifies them as such? before delving into the proven framework of What are the components? and How does one become a High Performance Organization (HPO)?. Two different assessments are used to both showcase what organizational excellence looks like as well as provide participants with a picture of how they compare. The critical thinking small group exercises and discussions, and significant action planning elements of the workshop help crystallize commitments and the confidence to execute them. As you ll see below, a number of unique but simple conceptual frameworks are used to communicate the ideas and the language of the seven components of the organizational excellence framework. One of the workshop s greatest strengths is its ability to engage all levels of an organization (executives, leaders, managers, supervisors and frontline staff) with this common picture and language. Attendees of this workshop have returned to their organizations, implemented their action plans, and produced breakthrough results. We look forward to positioning you for similar successes in Washington, DC! Sincerely, Ted Kniker Executive Director The Performance Institute

3 Day 1 8:30 Continental Breakfast and Registration 9:00 Learn the High Performance Organization (HPO) Framework Identify the six component pieces that support delivering customer satisfaction Learn the results and benefits of achieving organizational excellence Discuss examples of High Performance Organizations and why they can be considered as such Assess your Organization/Business Unit against the HPO Framework Assess your organization s current state in terms of organizational pain and potential gains Identify barriers to achieving Organizational Excellence State your critical success factors for this journey Describe the organizational culture you desire and how you will achieve it Leverage Key Customers and Stakeholders Augment your knowledge on what customers REALLY want Learn how to deliver customer delight Define the strategies you will implement to deliver customer delight 12:00 Lunch 1:00 Understand How to Define and Implement Your Strategic Direction Describe the benefits, characteristics and uses of a clear strategic direction Learn how to use balanced scorecard and strategy map thinking Determine ways to see your vision and values carried out in day-to-day organizational activities Plan How to Create Strong, Positive Leadership and Management Describe followers expectations and their scorecard of both leaders and managers Explain the connection between leader/manager behavior and employee commitment State the leadership traits and behaviors of those we d follow anywhere Experience the challenge of managers balancing organizational and employee needs/wants Leverage Your Employee s Engagement and Commitment Assess where your employees are on the continuum of commitment Discover the significant benefits of a fully engaged workforce Learn how to earn your employees discretionary effort Use recognition and rewards to maximize longterm loyalty and commitment 4:00 Day 1 Adjourns Participants will be asked to bring: A copy their organization s/business unit s mission, vision, strategic plan/balanced scorecard, core values, budget summary (3 pages or less), and recognition/reward policy for an exercise on deploying the organizational strategy throughout the organization. They will also be asked to share and discuss the course overview with their manager prior to attending the workshop. PerformanceWeb.org/OrganizationalMgmt 3

4 Day 2 8:30 Continental Breakfast and Registration 9:00 Maximize Employee Competence with a Performance Consulting Approach Learn the Performance Equation for maximizing/ diagnosing employee performance Identify causes of low performance Leverage the practices of high performers and the Gallup 12 study Use Measures that Matter to Improve Organizational Performance Describe what you produce at work Determine what measures best fit your needs Describe the optimal environment for effective performance measurement Identify measures you can stop using and ones you should start using 12:00 Lunch 1:00 Lead and Manage Change Effectively Discuss best and worst lead change experiences Define why people embrace and resist change Describe the role of communication and trust in leading successful change Use the change chart to diagnose or plan change efforts Define the levers that best help you implement and sustain change Determine How to Become a High Performance Organization Learn the four phases of building a HPO Assess the gap between your current and desired states Determine the driving and restraining forces that will affect implementation Ensure leaders, supervisors, and front-line workers invest their time in their appropriate roles Complete the shell of an action plan 4:00 Training Adjourns Top 5 reasons to Attend Learn 2 and understand a holistic approach to building and sustaining organizational excellence Assess and evaluate your organization s capacity to attain a high performance organization status

5 Meet the Facilitator Jeffrey Parks Jeffrey Parks is President of Performance Breakthroughs, Inc. (PBI) an innovative management consulting firm focusing on developing high performance workplaces and helping organizations and teams to achieve their business/mission goals. Mr. Parks graduated from the U. S. Coast Guard Academy in 1973 and then served a 20 year career in operational and human resources assignments in the Coast Guard. During his final 2 ½ years in the service, he served as the Director of Training, Workforce Performance Improvement, and Leader Development for the entire U.S. Coast Guard. He worked as a Senior Consultant for International Management and Development Group, Ltd. (IM&D) for four years. In January of 1998 he founded PBI. At IM&D, Mr. Parks was the driving force in defining the strategy, outcomes, design, evaluation plan, employability skill set, and curriculum plan for the General Motors/Automotive Youth Educational Systems Initiative and consulted with Directors and Managers at General Electric, General Motors, Chrysler, AlliedSignal, GTE, MCI, and Siemens. Jeff recently partnered with the Department of Homeland Security s Leader Development Division to create the framework and design for DHS firstever Executive Capstone Program (which will eventually be required for all new SES personnel and Coast Guard Admirals). Mr. Parks holds a Masters Degree in Education specializing in Guidance and Counseling. Jeff also is a Certified Performance Technologist (CPT), certified in Strategic Change Management, and is an adjunct instructor George Mason University. The information and techniques presented in the High Performance Organization class is invaluable. It is amazing how quick these techniques produce positive results. D.M. Town of Kernersville 3 Identify and implement proper measures that your organization should be using to evaluate and boost performance 4 Maximize and improve employee commitment and engagement with proven skills and tools 5 Engage and dive into highly interactive and hands-on learning exercises that will improve your leadership and managerial skills 5

6 About the performance Institute The Performance Institute is a nonpartisan, private think tank seeking to improve government performance through the principles of transparency, accountability, performance and engagement. We serve as the nation s leading authority and repository on performance-based management practices for government. Our mission is to identify, study and disseminate the leading management innovations pioneered by best-in-class organizations. Through our national conferences on pressing issues, interactive training programs for government managers, best practice research and strategic consulting services, the Institute provides cutting edge expertise in the design, implementation and evaluation of strategies to solve operational and managerial challenges and enhance organizational performance. organizational leadership & change management In-House Training and Customization One of the more popular vehicles for accessing the Institute s educational offerings is the delivery of on-site trainings and management facilitations. Bringing a training or facilitation in- house gives you the opportunity to customize a program that addresses your exact challenges and provides a more personal learning experience, while virtually eliminating travel expenses. On-site delivery of single courses, certification programs and entire packages of specialized courses are available in the following areas: Strategic Planning Performance Management Project Management Lean Six Sigma Workforce Management Leadership and Change For more information about in-house training options available to you, please contact Chris Kamal at his [email protected]. 6 PerformanceWeb.org/OrganizationalMgmt

7 Logistics Tuition and Group Discounts The tuition rate for Organizational Leadership and Change Management Workshop is as follows: Rate Build an Enterprise-Wide Vision and Close the Gap Between Your Current and Future States Event Date: June 18 Ends $899 Ends May 18 $1099 Until Closing For more information on the early bird rate or group discounts please contact an Account Manager at Venue Organizational Leadership and Change Management Workshop will be held at The Performance Learning Center in Washington, DC. The Learning Center is just a few blocks from both the Gallery Place-Chinatown and Metro Center metro stations. A public parking garage is located inside of the building at the current rate of $18 a day and is accessible from K Street. The Performance Learning Center 901 New York Avenue, NW 3rd Floor West Tower Washington, DC Please note: The building elevators do not allow delegates up into the Learning Center until 8:30am Hotel For hotel information near the venue, please contact customer service at for more information. Credit Hour Information CPE Credits: 12 Delivery Method: Group-live Program Level: Basic Prerequisites: None Advanced Preparation: Given through if applicable Sponsor Organization Name and ID Number: The Performance Institute, The Performance Institute is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Nashville, TN Website: Quality Assurance The Performance Institute strives to provide you with the most productive and effective educational experience possible. If after completing the course, you feel there is some way we can improve, please write your comments on the evaluation form provided upon your arrival. Should you feel dissatisfied with your learning experience and wish to request a credit or refund, please submit it in writing no later than 10 business days after the end of the training to: Performance Institute: Quality Assurance The Performance Institute 11 Canal Center Plaza Suite 107 Alexandria, VA We will evaluate individual complaints in a context of collective comments from the event. Note: As speakers are confirmed six months before the event, some speaker changes or topic changes may occur in the program. The Performance Institute is not responsible for speaker changes, but will work to ensure a comparable speaker is located to participate in the program. If for any reason The Performance Institute decides to cancel this conference, The Performance Institute accepts no responsibility for covering airfare, hotel or other costs incurred by registrants, including delegates, sponsors and guests. PerformanceWeb.org/OrganizationalMgmt 7

8 Registration Call Fax this form to Visit PerformanceWeb.org/ OrganizationalMgmt Registration Form o Yes! Register me for Organizational Leadership & Change Management Workshop o Please call me. I am interested in a special group discount for my team Delegate Information Name Title Organization Dept. Address City State Zip Telephone Fax Payment Information o Check o Purchase Order/Training Form o Credit Card Credit Card Number Expiration Date Verification No. Name on Card Billing Address Please make checks payable to: The Performance Institute Cancellation Policy: The Performance Institute will provide a full refund less a $399 administration fee for cancellations requested four weeks prior to the event start date unless cancellation occurs within two weeks prior to the event start date. If a cancellation is requested less than two weeks prior to the event start date, no refund will be issued. Registrants who fail to attend and do not cancel prior to the event will be charged the entire registration fee. All cancellations must be requested through the cancellation link found in your attendance confirmation . Please note that cancellation is not final until you receive a cancellation confirmation . o I have read and accepted the Cancellation Policy above. ACKNOWLEDGED AND AGREED By: Date: Priority Code: P1013-WEB