epages The e-commerce cloud service platform e-commerce. now plug & play. epages.com

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1 epages The e-commerce cloud service platform epages.com e-commerce. now plug & play.

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3 E-commerce as value added service Chances with the cloud New technologies, increasing competition, market consolidation... It s more important than ever to utilize your existing customer relationships and offer them intelligent added value. In doing so, you will generate new profits and and also become attractive for new customers with your complete offering. In today s world, customers are always on. They make use of the Internet intensively to search for products and services and make purchasing decisions based on the information they discover. No company can afford to be without a professional web presence. Sinking margins and the continued tense global economic situation is forcing even small and medium-sized companies to conduct business as efficiently as possible. Cloud service offers are gaining points with their low fixed costs and the fact that IT infrastructure, software and services can be rented from one source. You not only profit from our many years of experience in this market, you also profit from a tested standard product and additional services that are precisely tailored to your needs. From hosting and application management to shop setup and design for your customers. If you desire, you can offer a complete package without having to build up infrastructure yourself. This allows you to start, market and continually expand your e-commerce platform with minimal risk or technical complexity even internationally. Your customers select exactly the product that best meets their requirements from the different product types offered and then lease the appropriate product via your website. Within minutes, your new customers take their first steps into online business. epages is a scalable e-commerce platform that allows you to respond to this need. Offer business websites and online shops for rent that are easy to administer in different performance classes. And with flexible leasing conditions: You only pay for the shops and business websites that are actually in operation. No need for initial investment in licenses. 03

4 3.5 mil. small and medium-sized businesses in Germany* 22.8 mil. small and medium-sized businesses in the EU** 85% European SME with an own website do not sell online** * German Federal Statistical Office ** European Comission 04

5 5 countries, 6 target groups, 8,000 customers One integrated platform as convincing argument Offer the matching products for different target groups and countries and in an extremely short time and a (theoretically) unlimited amount! For many SMEs, apprehension about technology is the main reason for not making the first steps into e-commerce. With epages, you can offer them a solution: An easy-touse online shop which includes all the functionality for successful online business. These first steps into the world of online business can be made without a need for programming expertise and with low costs. A standard browser is all that is needed for the administration. With epages, you can not only offer powerful online shops, you can also centrally manage, rent out and market large numbers of professional business websites. This means that you can target companies that do not require the classical online shop but do want to operate a professional company website with comprehensive business functions. Hundreds of thousands of businesses have no physical products that can be sold online in the classical way, rather, they offer services that can be booked, reserved or rented. With the appointment, booking and reservation functions of epages, you can also target these companies. Restaurants, bed & breakfasts, repair shops, hair salons every company can now create and operate a professional business website using plug & play. With epages, you improve your competitive ability, your market position and the perception of your brand. By introducing a new product line, you increase your company profits. Because you increase the sales per customer and generate additional sales with new customer business. The more services customers book from one source, the less likely it is they will change providers. You thus, reduce the churn rate of your customers. Additional services help increase customer loyalty and preserve long-term customer retention. epages cooperates with a host of technology partners. By offering epages, you create a range of new possibilities for marketing cooperations. This raises the level of service for your customers and increases your visibility in the market. 05

6 epages references Long-term partnerships for mutual success Choose epages and place your trust in the many years of experience and long-term customer relationships. Several of the largest European hosting providers and service companies already trust and rely on epages Cloud Services for successfully offering on demand online shops and business websites to their customers. We made exactly the right decision with epages. Thanks to the outstanding cooperation with epages in combination with the highly available STRATO server platform in our certified computer centers, we are able to offer the most up-to-date rental shops at extremely low prices. Over 20,000 customers have already gone with a STRATO shop and the growth is accelerating. Damian Schmidt, Chief Executive of STRATO AG 06

7 The right product for every target group E-commerce in modular design With the modular epages platform you can define an appropriate product portfolio depending on which target group you would like to focus on. As a supplier, you can decide how and at what price you want to rent out at. For virtual dedicated servers, we offer epages Flex where customers can turn hardware and functions on and off as needed, and even integrate external systems via provisioned web services. epages Base products are powerful online shops and websites in a shared-hosting environment that are preconfigured by you each having identical functionalities which can be offered by you at different performance classes. Shop type 1 Shop type 2 Shop type products 1 language and currency 1000 products 5 languages and currencies 5000 products 8 languages and currencies Appointment & Booking Function Regions Blog Picture Galleries Product Comparisons Product-Bundles Guest Book Product Ratings Deferred Payment Direct Order Form Customer Attributes Logistic System Integrations (UPS, DHL) Online-Payment Cross-Selling Discounts Pricelists Portal Integrations ebay Integration Newsletter Bulk Pricing Delivery Note Invoice Credit Note Product Ratings Deferred Payment Direct Order Form Customer Attributes Logistic System Integrations (UPS, DHL) Online-Payment Cross-Selling Discounts Pricelists Portal Integrations ebay Integration Newsletter Bulk Pricing Delivery Note Invoice Credit Note Tell a Friend Data Import and Export Question about Product / Attachments Customer Groups Advanced Search Tell a Friend Data Import and Export Question about Product / Attachments Customer Groups Advanced Search Tell a Friend Data Import and Export Question about Product / Attachments Customer Groups Advanced Search E-commerce standard functions Professional shopping basket, complete backoffice, customer group management, 300 design templates, WYSIWYG editor, attachments, product slide show, question about product, SSL encryption, data import and export, customer account with login, optional minimum order quantities and minimum order totals, standard payment methods, payment method discounts. 07

8 Inclusive overall service package epages services Focus on your core business: Earning profits. epages supports you before, during and after the market introduction and helps you select the right products. epages also guarantees interruption-free operation of the epages platform and ensures that your customers always have the best-possible e-commerce offer available through regular updates. In addition, epages assists you in marketing, support, training and sales. Develop new market opportunities. epages supports you with over 10 years of experience in e-commerce. Technical Consulting Do you need a special payment or integration of additional features? If you wish, epages can assist you with the technical implementation and the development of your epages project. Application Management and Hosting With epages, you don t need to worry about administration and maintenance of your shop and website platform. Save time, complexity and server capacity with epages Application Management and Hosting. Technical Support Even the most advanced technology can sometimes cause problems. epages s service team is there for you around the globe and around the clock if you ever have difficulties with the epages platform. Design & Consult Make your customers even more successful. With epages Design & Consult, you can offer a service for the simple setting up, professional design and SEO optimization of the online shops and business websites you rent out simply and without risk. 08

9 Marketing Services epages supports you with the product definition, market introduction and the marketing. The epages marketing team not only provides you with text modules for a customer blog, templates for a professional product presentation and video tutorials, they also care for the epages user community and create customer surveys together with you. Training epages trains your employees. Only when you know about all the features and functions of our software, will you be able to fully utilize it and market it. epages can also take care of your customer training for end users if you wish. Customer Care Services epages supports, activates and analyses your customers. If you want, the epages service center can handle the customer support and activate customers in the test phase. Regular surveys help you to better know your customers. Billing & Provisioning Rent out online shops and business websites to your customers. epages takes care of the billing and provisioning. Through the use of Parallels Operations Automation (POA) and Parallels Business Automation (PBA), all booked offers in your name are directly billed with the customer. 09

10 epages for service providers and telcos Become a full-service provider in just a few steps Today, service providers face a number of challenges simultaneously: Sinking margins, greater competition, extremely pricesensitive customers and the shifting of services to the cloud. Easy-to-use rental online shops and business websites round out your product portfolio with services that sustainably increase customer retention and which you can use to target completely new customer groups. The epages platform is your basis for e-commerce services in the cloud. Instant Reseller Program: The Instant Reseller Program offers the fastest e-commerce solution in the world. You register, get four preconfigured products that match your target groups and immediately start marketing! For this program we cooperate with Parallels, a leading provider of automation software. As an Instant Reseller you get access to your own reseller area within the Parallels Automation Platform where you can implement the online shops and business websites of your customers on the fly and take care of the provisioning. Simply start with a preconfigured offer and switch to an individual solution later on that s no problem when using epages. You can find more information on the Instant Reseller-Program at our website at epages.com/instantreseller. Gold Hosting Program: Do you already have a large customer base and individual requirements for the platform? Then choose the Gold Hosting Program. This provides you with all the possibilities you need: You determine the product configuration, and you can market e-commerce in multiple countries. If you wish, we can install the platform on your servers, integrate your provisioning system, implement integration to your Single-Sign-In-Portal or adapt merchant administration and facilities according to your requirements and specifications. Or you simply let the experienced and knowledgeable epages technology team take care of hosting, application management and all other services. 10

11 Product offering Hosting Instant Reseller Program Pre-configured products On epages white-label hosting platform Gold Hosting Program Individual creation of different epages products In your data center or on epages white-label hosting platform Application management ü Optional 1st Level Support ü Optional Design adaptation of the offering n/a Optional Provisioning Pre-configured provisioning Integration in existing system Countries prepared for roll-out GER, FR, ES, NL, UK As desired Marketing templates ü ü Offer of further epages services possible ü ü 11

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13 epages for logistics companies & trade directories New markets with epages Many established industries such as providers of logistics services or trade directories are experiencing a radical change. For them, the Internet simultaneously represents new potential business fields and a new competitive situation. How can companies profit from the current movement of business to the net and simultaneously retain customers? The answer is: By giving your customer base yet another reason to continue to use your services. Offer online shops and business websites. Today, visitors of online trade directories (for example Yellow Pages) expect the portal to provide them with the ability to get to the website of the company with just one click in order to find out more information. But how many of your customers really have a professionally designed Internet presence or an online shop? With an online shop, logistics experts strengthen not only the customer retention but also increase (in the best case) the number of orders of these customers and thus your quantity of orders. With epages, you can profit from the Internet without an initial investment. We have prepared a range of products for you from which you can arrange an appropriate product portfolio for your customers. And we can take care of everything else as well: from hosting and provisioning to the platform management to Design & Consult packages and accounting. We can take over all tasks that you are not able to take care of or don t want to do yourself. What s your role in all this? You cater to your existing and potential customers with professional online presences and profit from additional sales. Product offering: Design adaptation of the offering: Hosting: Application management: Provisioning: Adaptation of the provisioning process: Billing: User support: Design & Consult: Marketing templates: 1st Level Support: Selection from predefined epages products Optional ü ü Optional Optional Optional Optional Optional ü ü 13

14 Faster in the web with plug & play Professional setup and design as simple exercise With epages, you make it easier than ever before for small and medium-sized businesses to get started in online business: An Internet connection and a browser are all that is needed in order to lease out a shop or a website and expand it to a sales and marketing center. Prior knowledge in software installation, hardware configuration or design is not necessary. 14

15 All tools for success Your customers as professional online merchants Setup and Design An intuitive to use setup assistant ensures a fast and easy setup of an online shop or a company website. Business owners themselves specify the look of their Internet presence. Those who don t have the requisite design experience can select from over 100 industry-specific design templates for a professional visual appearance in just a few clicks. And for those wanting more, the integrated design tools provide the ultimate freedom for creating something truly unique. Shop Management In the well-arranged merchant back office of epages, shop design, product management, appointment management, customer and order management, inventory control and marketing take place in equal measure. With the available back office modules, the shop or website is configured, the day s business is handled and the product marketing is pushed from anywhere and easily via browser. Customer and Order Management In the Orders module, the online merchant is able to keep track of even large order volumes. The order status is assigned with the click of a mouse (e.g. in process, delivered, paid ), and invoices, bills of sale and credit notes can be created. In the Customers area, the business owner sees the individual customers and their orders. Whether aggregate rebate, quantity discount for repeat customers, discount for new customers with epages, your customers will be able to keep track, even with complex rebate systems. images can be positioned using drag & drop, the necessary product images are automatically generated in the required sizes. Products and services that can be booked, reserved or rented by the customer are edited in the Appointment Management module. The business owner stores the information here that is required for the booking (e.g. start and end times, length of time, price). Which resources have been booked for which time period is also seen here. Last but not least, the national and/or international payment and shipping options are specified and the new shop or new website can now be activated already. International Presence epages knows no borders: 13 languages and numerous, expandable currencies give your e-commerce customers room to grow internationally. The system supports the leading national and international payment methods and certifications. Local tax rates can be adapted countryspecifically and country-dependent shipping prices ensure maximum buyer readiness. Content Management Once the design is determined, the catalogs, products, services, descriptions, images and information about the company are incorporated. Content can also be comfortably created and maintained in multiple languages. A powerful WYSIWYG editor and the convenience of front-end editing support your customers. Navigation elements, categories or 15

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17 Maximize online success Strong partners for every case epages offers everything customers need to maximize their online success - and reduces your churn rate. We work with leading technology partners in Europe in order to supply tested and certified additional functions out of the box that have epages proven quality. The seamless integration in standard virtualization software like the Parallels Automisation line or Microsoft Hyper-V as well as the support of the APS standard guarantees a quick and easy implementation of epages into any standard server environment. Rating & Legal Aid Logistics Search & Controlling ERP Market Places, Marketing & Comparison Shopping Saferpay TM Payment-Methods & Collections 17

18 To each his own Successful epages customers With epages, every business can run a successful online sales channel, regardless of size, business model, trade or product portfolio. There are over 50,000 online shops and business websites in use worldwide and every Internet presence is unique. You can see a small selection of customers here and you can find additional references at epages.com/references. 18

19 Get ready for new opportunities with epages. Become an e-commerce cloud service provider. Looking for a personal demo? We are eager to give you a personal product presentation. Let us show you how easy it is to use epages for offering on demand online shops an business websites. Give us a call or send us an . We will get in contact with you as quickly as possible. phone: [email protected] epages.com/offer-eshops 19

20 Headquarters epages GmbH Pilatuspool Hamburg Germany phone fax [email protected] Jena epages GmbH Leutragraben Jena Germany phone fax [email protected] London epages Software Ltd. Hudson House 8 Tavistock Street London, WC2E 7PP United Kingdom phone fax [email protected] Barcelona epages Southern Europe S.L. Entenza , 3 a 2 o Barcelona Spain phone [email protected] epages.com 2010 epages GmbH. All rights reserved. All company, product and brand names are trademarks or registered trademarks of their respective owners.