Presented By : Melissa Michalik, CFM, LEED AP Deborah Bennett, CFM, FMA

Transcription

1 Presented By : Melissa Michalik, CFM, LEED AP Deborah Bennett, CFM, FMA

2 The most respected global credential in facility management The Certified Facility Manager (CFM) credential sets the industry standard for ensuring the knowledge and competence of practicing facility managers. IFMA s certification process is designed to assess competency in the field through work experience, education and the ability to pass a comprehensive exam. Since the program began in 1992, more than 3,100 facility managers from 32 countries have achieved this prestigious recognition. Content from:

3 Recognized globally The CFM is the only global facility management certification available. Goals of IFMA's certification program: Assure professional excellence Establish standards for global professional practice Promote the added value of the profession Influence the future direction of the profession Content from:

4 Visit the IFMA website to learn what is required: Decide between Self Study or the two day Exam Prep class. Class includes: The CFM Exam Review Course Manual The CFM Exam Review Course Workbook and Self Study Guide (also be ordered online if you choose to self-study)

5 Join a study group Find a Study Buddy

6 Online Courses Via the IFMA web site at Online Practice test Gives you an idea of what the test format is like Helps identify areas of strength and weakness

7 11 Competency Areas which define the practice arena of competent facilities practitioners. Competency 10 and 11 are new and will be added to a future version of the exam.

8 1. Communication Communication plans and processes for both internal and external stakeholders 2. Technology Facility management technology, workplace management systems 3. Finance & Business Strategic plans, budgets, financial analyses, procurement 4. Quality Best practices, process improvements, audits and measurements 5. Real Estate and Property Management Real estate planning, acquisition and disposition

9 6. Human Factors Healthful and save environment, security, FM employee development 7. Project Management Oversight and management of all projects and related contracts 8. Leadership and Strategy Strategic planning, organize, staff and lead organizations 9. Operations and Maintenance Building operations and maintenance, occupant services 10. Emergency Preparedness and Business Continuity Emergency and risk management plans and procedures(new competency ) 11. Environmental Stewardship and Sustainability Sustainable management of built and natural environments(new competency)

10 Understand: Facilities Management Communication activities and challenges Communication Concepts, Tools and Techniques Presenting Facilities Management Information

11 Understand: Technology across the enterprise and in the built environment Strategies for selecting, managing and optimizing FM Technology Using Technology as a tool to manage facilities

12 Understand: General Financial Accounting Delivering FM Services aligned with the organization s Financial approach Applying Management Accounting principles to Facilities Management Operating and Capital Budgeting Procurement Tools and Techniques

13 Understand: Basics of Quality Measuring, Analyzing and Reporting Facility Management Data Setting FM Quality Standards Fostering Innovation in the FM Function

14 Understand: Real Estate Planning: Tools and Techniques The Real Estate Life Cycle: Key Activities, tools and FM touch points Adding Facility Management value to Real Estate activities

15 Understand: Healthy, safe, secure and attractive workplaces Temperature, Light and Sound Ergonomics Air Quality

16 Understand: Key activities, concepts and the FM s role regarding: Construction (Process elements and management tools) Facilities Planning Programming & Design Project Management (responsibilities and risk management) Relocation Management

17 Understand: Aligning the FM Function with Customers The Facility Manager as a leader Leadership and Management Tools and Techniques

18 Understand: Building Systems and the Facilities Lifecycle Maintenance: Key Activities, performance measurement and work management Operations and Maintenance Management: Strategies and tools Operations: Key activities, performance measurement, management and customer alignment

19 Review the information on the handout, become familiar with the competencies and thoroughly analyze your background in each performance. Source:

20 Each of the Core Competencies is broken down into sub-competencies which are further broken down into specific Performances. The exam questions are written to determine whether or not the examinees are competent in each performance.

21 Core Competency: Real Estate Competency 1: Manage and implement the real estate master planning process. Performances: 1. Manage the development and implementation of a real estate master plan for the organization. 2. Maintain the real estate master plan. 3. Evaluate and recommend action on development decisions.

22 Competency 2: Manage Real Estate Assets Performances: 1. Manage the acquisition and disposition of company leased and owned property. 2. Evaluate and recommend action on development 3. Direct highest and best use studies etc. (refer to handout for full list)

23 Competency Based Exam Timed: 4 Hours, 180 multiple choice questions Delivered via Prometrics Testing 70% correct to pass

24 Think Big Picture Answer questions thinking like an Executive Safety is always first, business second Choose answers related to keeping the business going Pay close attention to wording

25 Critical Thinking: (leadership decisions) Reframe issues so that the right problems are addressed What is the real problem Is there a pattern What risks are associated with the decision

26 Quiz

27 Q & A