FIS/Payment Monitor. A low-cost, application and system monitoring tool with specific focus on the EFT transaction environment

Transcription

1 A low-cost, application and system monitoring tool with specific focus on the EFT transaction environment

2 Feature highlights: Monitor Switching environments performance and state of various application components from a single GUI screen Perform Switch system administration tasks Monitor database/ application server software/ hardware and surrounding network equipment Discover and resolve system problems and performance bottlenecks before they occur Uses industry standard SNMP or product specific agents to gather data FIS/Payment Monitor is ideal for financial institutions, networks or processors of any size looking to monitor their open technology payments processing environment. It has the added advantage that the Open Source platform it is built upon is able to monitor the associated system and hardware environment as well. FIS/Payment Monitor Suite is a vital tool for maximising performance and availability of any FIS open technology-based payment solution and is designed specifically for demanding needs and procedures of a bank or an IT department within a payment processor. FIS/Payment Monitor Suite Basics Configurable monitor views according to business and operational need Web and mobile display Monitors internal components of IST and Cortex systems to provide advance warning of potential system problems Add-on components for ATM monitoring, video surveillance and SLA management Multi-threaded processing and memory caching for optimised performance with minimal system impact 2

3 FIS/Payment Monitor Solution Overview Security Authenticates users using passwords, X.509 certificates or smartcards Encrypt system communications using high strength industry standard protocols Configure user and group access rights for every system function FIS/Payment Application Monitoring and Administration Monitor transaction response times and throughput, alert on configurable threshold values Monitor statistics on transaction response codes, alert on configurable threshold values for responses Monitor ATM/POS application drivers, alert on errors and configurable threshold values Monitor Switch core processes and alert on errors and configurable threshold values (such as process states, process memory, start-up/shutdown, etc.) Monitor Switch log files and alert on configurable threshold values or specific log patterns Monitor Tuxedo system, alert on Tuxedo system events through MIBs and ULOG files Monitor Tuxedo/Q queue parameters (such as free queue space, error queue message count, etc.) and alert on configurable threshold values Monitor DBMS (DB2, Informix, Oracle), alert on configurable threshold values Integration Integrate with third-party directory services using LDAP protocol Integrate with third-party event correlation software and SOA service buses using well-documented Product API Integrate with third-party help desk systems (such as HP ServiceDesk, RMC Remedy) Perform Switch administration tasks (such as start-up, shutdown of the application and its components, housekeeping, configuration backup and restore). System and hardware monitoring and administration Monitor Thales HSMs, alert on status changes Monitor Switch server operating system status and parameters (such as memory, disk space, I/O performance, etc.), alert on configurable threshold values and system events Monitor network equipment status and parameters via SNMP or preconfigured plug-in modules, alert on configurable threshold values or traps 3

4 The FIS/Payment Monitor suite: ATM Monitoring and ATM Video Surveillance for part of the FIS/Payment Monitor suite a family of solutions designed for financial institutions and processing entities. ATM Monitoring ATM Monitoring is a complete one-stop monitoring solution for ATM networks. It facilitates monitoring and management of ATM specific hardware and software for increased ATM uptimes and reduced operational costs. ATM Monitoring feature highlights: Monitor ATM availability (both network and application) Monitor ATM hardware statuses (such as hardware status of card reader, dispenser, etc.) View ATM hardware statistics (such as number of cards retained) Issue ATM software and hardware commands remotely XFS-based ATMs from all major vendors supported: NCR SelfServ/Personas, Diebold Opteva, Wincor Procash, Triton RL/RT/FT All major XFS platforms supported: Agilis, Kalignite, Aptra, ProTopas, PRISM ATM Monitoring feature overview: Monitor ATM availability on the network, alert if ATM is not online Monitor ATM hardware statuses and alert on problems. Most ATM hardware devices supported, including: Printer devices Service terminal units Card readers Sensors and indicators Cash dispensers Cameras PIN keypad devices Alarm devices Check readers/scanners Cash-in devices Depository devices Monitor ATM cash position (bill counts and denominations), assign customised actions, alert on configurable threshold values Monitor ATM hardware statistics (such as number of cards or print media retained), assign customised actions, alert on configurable threshold values Execute ATM hardware commands remotely (such as card eject, replenishment, etc.), either manually or automatically, as event triggers Configure and execute generic commands remotely (such as reboot ATM or terminal application, run housekeeping tasks, etc.), either manually or automatically, as event triggers Monitor ATM terminal application status (up or down), assign customised actions, alert on problems View and monitor ATM journal files, assign customised actions on specific journal pattern matches, alert on specific pattern matches (common use policies are preconfigured 4

5 ATM Video Surveillance ATM Video Surveillance is a comprehensive solution, which allows you to record video from one or more security cameras mounted on an ATM, as well as download selected video clips to a host computer for further viewing, if required. ATM Video Surveillance can be used as a tool for both card fraud detection and chargeback dispute resolution. ATM Video Surveillance feature highlights: Real-time video and still image capture Instant and event-based media capture modes Centralised management of the recorded media Hardware and system requirements Any XFS-compatible ATMs supported Some non-xfs ATM models Digital USB and/or analogue CCTV cameras, wide-angle autofocus cameras recommended Recorded media can be stored on ATM internal hard drive or on an extra storage media for increased data retention times ATM Video Surveillance feature overview: Video and/or still snapshots for any ATM event (Card Inserted, Money Taken, etc.) No special or expensive hardware required (works with any digital cameras or analog CCTV cameras with simple capture board; mixed camera types supported within a single ATM) Configurable media resolution and video codecs Distributed media snapshot storage and retrieval upon request, repeated requests are processed on the server side Media snapshots can be searched and retrieved by various transaction parameters (e.g., PAN, terminal ID, etc.) Optimisations for limited bandwidth environments Centralised configuration and software updates Automatic housekeeping of the outdated snapshots Contact Us For more information about FIS EFT solutions, call or visit us at 5

6 Europe/Middle East/Africa Asia Australasia FIS and/or its subsidiaries. All Rights Reserved. Latin American/Caribbean