What Enterprise Pro?... 7

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1 Scalable Device Management: A unique approach Contents At a Glance What is Device Management?... 5 What Enterprise Pro?... 7 Our Unique Advantage... 7 Who Can Benefit?... 9 Feature Highlights... On-Site... Connector Option Complementary Solutions WBDI PCS Director Managed Document Services Frequently Asked Questions Additional Resources Glossary of Terms... System Requirements Note: For detailed Table of Contents, see Page 3. June, 2011

2 2011, Ricoh Americas Corporation. All Rights Reserved. The content of this document, and the appearance, features and specifications of Ricoh products and services are subject to change from time to time without notice. While care has been taken to ensure the accuracy of this information, Ricoh makes no representation or warranties about the accuracy, completeness or adequacy of the information contained herein, and shall not be liable for any errors or omissions in these materials. Your actual results will vary depending upon your use of the products and services, and the conditions and factors affecting performance. THERE ARE NO GUARANTEES THAT YOU WILL ACHIEVE RESULTS SIMILAR TO OURS. The only warranties for Ricoh products and services are as set forth in the express warranty statements accompanying them. Nothing herein shall be construed as constituting an additional warranty. Ricoh does not provide legal, tax, accounting or auditing advice, or represent or warrant that our products or services will GUARANTEE OR ENSURE COMPLIANCE WITH ANY LAW, REGULATION OR SIMILAR REQUIREMENT. Customer is responsible for making the final selection of products, solutions and technical architectures, and for ensuring its own compliance with various laws such as the Gramm-Leach-Bliley Act, the Sarbanes-Oxley Act and the Health Insurance Portability and Accountability Act (HIPAA). Green Report Sources: CO 2 Emissions: USEPA Department of Energy (See section 1605(b) Energy Policy Act of 1992). Forest Consumption: Note: Power Usage tracks and trends power usage on a month to month basis, i.e., Green Reports show how much time a device spends in standby mode vs. energy saver mode versus in Off condition. Age of device(s), device manufacturer and customer fleet makeup affect the accuracy of Green Reports. More detailed device data is available from compatible Ricoh devices than other devices. Ability to Connector option services is dependent in part on the service provider. No part of this guide may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or any information storage and retrieval system, without permission in writing from the Publisher. Specifications subject to change without notice. 2

3 Table of Contents What is Device Management?... 5 What Enterprise Pro?... 7 Our Unique Advantage... 7 Who Can Benefit?... 9 Feature Highlights... On-Site Device Batch Configuration Printer Management List Display Settings Automatic Device Discovery & Status Polling Job Logs, Access Logs, and Device Counters Device Floor Plan Mapping Ricoh Driver Deployment Service Alerts (In-house Device Administrator) Toner Alerts (In-house Device Administrator) Device Firmware Update (Basic/Internal) All Printers List Device Groups... Connector Option Web-based Fleet & Green Reports Service & Toner Alerts (External Service Provider) Automatic Meter Collection & Submission Device Firmware Update (Advanced/External Service Provider) Data Security Fleet Visibility What Comes Next? Summary Complementary Solutions Web Based Driver Installer (WBDI) PCS Director Managed Document Services Frequently Asked Questions Additional Resources Glossary of Terms... System Requirements

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5 What is Device Management? In an enterprise environment, Device Management (DM) is the practice of leveraging software solutions to better manage large fleets of network laser printers (LPs) and multifunctional products (MFPs). Specifically, IT professionals can remotely monitor device status/activity and configure settings from any Intranet-enabled computer. For instance, you can view device status, establish global parameters to match corporate policy, e.g., duplex output, black-and-white or color, paper tray default, etc., as well as automate meter collection/submission, service alerts and low toner notification. As digital imaging technology becomes more sophisticated, IT departments are under increasing pressure to keep pace. In general, DM solutions can reduce that burden by centralizing and automating otherwise manual tasks, thereby providing you with enhanced visibility into device usage and efficiency. What Ricoh s DM Enterprise Pro, does is take device management to a whole new level. Indeed, with 24/7 access to accurate and timely device data, your IT staff can optimize many aspects of device administration, saving time and money. Enterprise Pro s comprehensive suite of utilities, device administrators can learn how employees are using printer/mfp assets, whether those assets are located around the corner or around the globe. With an unmatched Enterprise Pro provides metrics that can reveal costly inefficiencies, including over- and/or under-utilized devices. For instance, if some devices in the fleet are handling a workload that exceeds recommended monthly volumes, measures can be taken to align the correct devices with the appropriate applications. And with device status feedback readily available, error conditions, such as low toner or paper conditions are easily identified, maximizing device uptime and workgroup productivity. 5

6 While there are many benefits to implementing a DM solution strategy, such Enterprise Pro, one of the most powerful motivators is the potential to institute a proactive versus reactive service model. Reactive Service Model If a critical service event is encountered, an end-user typically contacts the help desk. Regardless of why the device is down, productivity is compromised. And if a technician is dispatched, will the right tools and parts be on hand? If service dispatch misdiagnoses the problem, will time and money be lost waiting for a second visit? Proactive Service Model If a critical service event is encountered, an alert is automatically triggered; the DM solution transmits an message, including a description of the problem. The end-user does not have to place a call. A technician is alerted, sometimes before the end-user realizes there is an issue. As such, a proactive service model offers - Eliminates the need to initiate service (or toner replenishment) calls. - Prompt response to service alert; repairs are completed faster, increasing device uptime - Uninterrupted workflow; reduced disruption to daily operations, boosting office productivity 6

7 What Enterprise Enterprise Pro is a scalable, enterprise-level DM solution that meets today s demanding workflow challenges by centralizing device monitoring and management of large fleets of Ricoh and non-ricoh network laser printers and is comprised of two On-Site and Connector On- Site gives you local access to device status and counters, service and toner alerts (via ) to the in-house device administrator, as well as the ability to batch-configure devices. All administrative tasks are performed using a standard web browser; no special client software is needed. When paired with Connector option, available services are expanded to provide added visibility into Ricoh-made device populations, e.g., Web-based Fleet Reports and Green Reports, automated service and toner alerts to an external service provider, and on-time meter collection/submission. The ability to perform more sophisticated remote firmware update is also supported. Intelligent Device Monitoring & Management Our Unique Advantage What Enterprise Pro from other DM solutions is the Utilization->Optimization Enterprise Pro not only provides on-going device utilization data as do other DM solutions but also supports your initiatives to fully optimize fleet operation. With fleet utilization metrics available through web portal, device deployment can be arranged to address any inefficiencies and help meet cost-reduction goals. For instance, something as simple as setting device defaults to Duplex (2-sided) output can dramatically reduce paper consumption. Utilization data may also reveal large volumes being output on higher cost-per-page legacy color devices. 7

8 With a wealth of device data and graphs at your fingertips, decisions can be made to shift workflow to more cost- and energy-efficient systems. What s more, personnel are no longer needed to manually gather and report meter readings; the process is fully automated. The Utilization->Optimization loop is a critical component in driving behavioral changes that can produce measurable cost savings, while also helping meet environment objectives. The following chart summarizes the key advantages of Enterprise Pro DM Enterprise Pro FEATURE FUNCTION BENEFIT Device Discovery Device Configuration Device Status Meter Collection/ Submission* Device Access/ Authentication Driver can be scheduled to perform the discovery at a specific time daily, weekly or month. Device configuration settings range from default settings to user code assignment and address book setup Active monitoring of device status for low consumables or device errors Automation associated with meter collection Device and/or application authentication to determine the user and their privileges Ranging from default driver settings to management and distribution of preconfigured drivers Enables collection of device status and meter data; no user intervention is required Assists with initial installation activities, as well as on-going conformance to company policies and procedures Quick notification of devices requiring attention can increase user satisfaction and reduce overall downtime, which impact productivity Increases accuracy and reduces the costs associated with manual collection Protects assets from misuse and helps increase security Driver management represents an area on opportunity for cost savings and process improvement Utilization Track usage and output by devices, segments or locations *Available Connector option. Provides the administrators with critical data needed to make informed business decisions to reduce costs or promote environmental initiatives 8

9 Who Can is designed to support enterprises with between 1,000 and 5,000 Ricoh network laser printers and MFPs. To meet large-fleet management combines conventional DM monitoring and management tools with a key value-add, and competitive differentiator. cloud application is available when Connector option is installed. With 24/7 access to Ricoh-made device population utilization and trend data and environmental reports, you can leverage your network infrastructure to provide a suite of services for unprecedented control over fleet-related management Fleet On-Site Benefits: Saves time/money and maximizes uptime by automating service and toner alerts to an internal destination, driver deployment, etc., thus reducing calls to the help desk. Increases operational efficiency with intuitive tools for accessing logs and counters, device grouping, auto discovery and firmware upgrade. Facilitates large-fleet deployment by enabling you to apply device settings to multiple devices, at one time, using a standard web browser. Enhances visibility with floor plan mapping that enables you to locate any printer/mfp in the enterprise, for easy status monitoring. 9

10 @Remote Connector Option Benefits: Reduces costs associated with the reactive service model by minimizing costly on-site service calls. If service or preventative maintenance is required, the service provider can more efficiently deploy human resources. Leverages actual fleet data to identify over- or under-utilized devices, enabling fleet rightsizing, i.e., applications are aligned with most efficient devices. Automates meter collection/submission; accurate counters are automatically forwarded to the service provider, relieving IT of this time-consuming task*. Improves supply management; automated toner alerts help you forecast toner inventory needs based on actual device usage data*. Increases IT efficiency by reducing help desk calls through proactive reporting of critical device error conditions*. Optimizes fleet performance through firmware upgrades that require no user intervention; updates are remotely deployed*. Supports environmental initiatives* with Green Reports that enable you to measure your paper consumption and track paper saving methods, like duplex and combine printing*. With installation of Connector option, customers can leverage actual fleet usage data to make more informed decisions about fleet management by turning the information into actionable reports accessible through the Web Portal. Note: To view sample reports and graphs, please contact your service provider. * For Ricoh-made devices. 10

11 Feature Highlights On-Site, and Connector option, IT departments can automate a wide range of common device management and maintenance On-Site Device Batch Configuration Batch Configuration enables you to apply device settings to multiple devices, at one time, using a standard web browser; no special client software is needed. You can configure, for example, network settings, paper tray settings, and more. The same settings are applied to all targeted devices. You can configure multiple batch configuration tasks, which is useful when creating different configurations for sets of printers, or staggering the configuration execution time if you are configuring a large number of printers. Printer Management List Display Settings Display settings are easily selected to meet your exact requirements. Select the display items in the desired order, for instance, Printer IP Address, Serial Number, Printer Model, etc. Simple drag-and-drop operations allow you to change the order of displayed items on the fly. In addition, you can specify the number of devices to display per page, based on the selected items. Automatic Device Discovery & Status Polling To reduce the need for extensive IT support during the installation performs an automatic discovery of all MIB-compliant devices, identifying basic information about all Ricoh-made and non-ricoh printers/mfps (across specific IP ranges and network segments). Standard display attributes include print counters. 11

12 Note: Once discovered, device status is detected using a highly-optimized method of polling for both Ricoh and non-ricoh devices, providing prompt error detection which is required in enterprise environments. Furthermore, you can configure how polls the devices, and the length of time it waits for a response. For example, you may choose to initiate status polling prior to start of the work day. Ricoh devices generate a SNMP trap, to immediately identify any error conditions. Job Logs, Access Logs, and Device s Log Management feature allows you to view all job logs for the registered Ricoh devices. Job logs are records of device operations by user, such as printing, making copies, scanning, and sending faxes, which are all recorded in the log. To perform further analysis on the data, you can export log data (.csv file) to another application, e.g., Microsoft Excel. Access logs are also available, providing records of access results for registered devices, e.g., login, logout, and setting events. (Job Logs and Access Logs are collectively known as Device Logs.) In also collects device counters. Counters include information, such as the number of color pages printed and the number of transmitted faxes, which can be manually exported. Device Floor Plan Mapping The Floor Plan Mapping feature lets you associate specific devices to locations on a.jpg floor plan, and then monitor device status from the map view. Visual color symbols are used to indicate the device s status, allowing easy status monitoring and fast resolution of error conditions. Ricoh Driver Deployment A print driver packaging tool is available for deployment of select Ricoh device drivers. The package is an executable (.exe) file that contains all of the files and settings needed for distribution to end users. Note: Also see Complementary Solutions. Service Alerts (In-house Device Administrator) Streamline service with automatic alerts. Upon critical error sends an to the internal administrator that you identify detailing the event. Users no longer need to report errors, and administrators do not have to diagnose the error over the phone. 12

13 Toner Alerts (In-house Device Administrator) Manage toner inventory with automated toner alerts. The software notifies device administrators when a low toner status is detected, ensuring sufficient toner stock inventory, thus maximizing device uptime and workgroup productivity. Device Firmware Update (Basic/Internal) Maintain high uptime with remote firmware s Firmware Management feature makes it possible to check for and install recently-released upgrades remotely over the network either immediately or scheduled at a later time. And through the interface, you can view available device firmware and update older firmware versions, as needed. All Printers List Support personnel can click on any listed device to reveal its current condition, including paper, toner, memory level and configuration information. Early warnings, such as low toner or almost out of paper, as well as conditions that indicate a halted device, e.g., paper jam, no toner, cover open, etc. are also then s the alert to the appropriate IT staff member. Device Groups The Group feature enables you to manually registered groups, which are displayed on the Directory tab. When a group is selected, all of the devices registered with that group are Connector enables you to achieve the ideal blend of in-house management and outsource support by adding Connector option. IT departments can reduce printer related support calls, improve response times, automate manual processes and lower the cost of supporting enterprise-wide printing. Web-based Fleet & Green Reports Connector option gives you access to a secure website where you can view Fleet Reports and Green Reports. Usage data is automatically aggregated and available to any authorized user. Should further analysis be required, you can drill down into report details, and export data to, for example, a spreadsheet application. Visual reports include Fleet Population, Utilization by Device, Trending Data, and reports on your environmental impact. 13

14 Fleet Report Benefits: - Secure cloud portal that gives you on-going visibility into fleet population and utilization, with updates available 24/7. - Reports help administrators recognize under- and over-utilized devices, so systems can be placed in the most appropriate areas. - Provides intelligence to let the user optimize fleet size to generate maximum productivity from the organization s current technology investment. - Supports drill-down into report details, allowing users to scrutinize page counts, page sizes, duplex versus simplex, black-and-white versus color, color coverage ratio, and other granular metrics for compatible devices. - Enables data export (.csv file) for further analysis. Note: Fleet reports are available for most vendors networked devices. Green Report Benefits (for Ricoh-made devices): - Tracks a variety of environmental metrics related to how much energy and paper each managed Ricoh device consumes. - Administrators can see the percentage of duplex or combine print jobs, which significantly cuts paper consumption and expenses. - Reports can be customized with local data, such as the cost of a single sheet of paper or a kilowatt of electricity; you can estimate how much electricity devices consume monthly. - Graphs help you track progress on environmental initiatives, such as Duplex utilization. - Indicates how much time is spent in energy modes. Note: Green metrics are directional rather than literal. Service & Toner Alerts (External Service Provider) Connector option streamlines service by enabling Ricoh-made devices to issue alerts directly to the service provider, not the internal device administrator or help desk. For critical service events, the service providers receive the alert, along with the device s recent service history. Not only does this relieve IT burden, no new infrastructure investment or skillset is required to take advantage of this service. Automatic Meter Collection & Submission With Connector option installed, manual collection of device counters is replaced by automatic meter collection and submission to your service provider. In the background, your service 14

15 provider can set up automatic collection and submission of device meters on a preset schedule. The device then securely delivers actual device usage data to the service provider, ensuring accurate invoicing. Device Firmware Update (Advanced/External Service Provider) Maintain high uptime with remote firmware updates performed by your service s Firmware Management feature makes it possible to check for and install recently-released updates remotely over the network either immediately or scheduled at a later time. Since the update is performed by your service provider, IT staff is relieved of the task. Data Security In contrast On-Site, where device data remains on your with the Connector option communicates beyond the firewall. As such, the communication between the devices server is encrypted. What s more, the transmission of meter data or a service alerts uses HTTPS protocol, along with data encryption. Indeed, system is designed with multiple levels of security: - HTTPS Protocol; Certificate Exchange (RSA 512-bit encryption) - Data Encryption (between server & hosted data site using triple DES 168-bit key) - ISO Certification (Ricoh has deployed IT security procedures using ISMS) Fleet Visibility What Comes Next? With Connector option you gain visibility into the fleet population and utilization by device, vendor, model, etc. Once you have obtained that valuable information, what do you do with it? In order to make informed fleet management decisions and, thereby, reduce print output costs, consider solutions that take device management to the next level. Indeed, there are a number of tools, such as Web Based Driver Installer and PCS Director that can leveraged that data to reduce IT burden and control costs across your entire enterprise. To learn more, see Complementary Solutions. Summary There are Enterprise Pro configurations to choose from: 1) On-Site software 2) On-Site software, plus Connector option Again, the Connector option expands On-Site capabilities to allow even greater visibility into Ricohmade device utilization and environmental metrics, while also maximizing uptime and reducing IT burden by linking directly to an external service provider. 15

16 Complementary Solutions Web Based Driver Installer (WBDI) WBDI is a user-friendly, self-service software solution that enables direct IP printing with pre-configured print drivers that users can download from a searchable website. When the user selects a driver, it is easily installed to their computer. Furthermore, your IT department can package groups of drivers by facility, department, floor or other criteria. WBDI works with virtually all printer makes and models. Benefits: Eliminates the need for expensive print servers. Makes print drivers available to your users, thus reducing IT support time and costs. Enables IT to quickly deploy large numbers of new printers and/or computers. Reduces network traffic associated with printing via print servers. Improves productivity by reducing the time needed for a user to connect to a device and print. Pre-configured settings, e.g., B&W/duplex, lowers output costs and environmental impact. Intuitive search feature allows users to locate a device by printer name, location, e.g., city, building, or floor, IP address, etc. Supports drivers for Windows, Mac, or Linux operating systems. Runs on any web server that supports PHP. Accommodates all printer and MFP manufacturers, printer models, drivers and languages. PCS Director PCS Director is a software solution that allows you to monitor all printing, copying, scanning, and faxing activity, handle charge-backs, control who is printing, how much is being printed, and identify the cost of printing across the entire organization. This comprehensive print management solution allows you to understand and manage printing costs to reduce your Total Cost of Ownership. Benefits: Identifies bottlenecks and inefficiencies on the network by providing a "snap-shot" of all printing devices, volumes, and usage costs. Provides rules based to enforce company policies and reduce expenses. Automates the process of allocating costs back to clients for printing, copying, scanning and faxing. Integrates with most corporate proximity card standards for security authentication, trouble-free implementation for IT, and simple ease-of-use. Note: See Additional Resources for links to product brochures. 16

17 Managed Document Services Ricoh MDS streamlines core business functions by focusing on processes, people, technology, and innovation to create a state of continuous improvement and helps organizations better manage and leverage information for improved business outcomes through a flexible, partnership-led approach. Customers are increasingly less willing to pay for hardware and software they must manage and optimize themselves. They are seeking consultative partners, not just innovative products. They want deployed solutions that enable them to pay only for what they actually use and scale up or down quickly, based on changes in their company and the markets they serve. And they are looking to outsource non-core business functions to partners willing to invest, collaborate and work in an environment of shared accountability. Here is a brief description of our Adaptive Customer-focused Approach: Phase I: Understand Ricoh collaborates with customers and applies change, project and service management best practices to understand each customer s existing workflow, strategic goals and document needs. Ricoh document workflow experts assess and define the current environment, and develop a deep understanding of the customer s capabilities, limitations and true costs. Phase II: Improve Based on a current state assessment, Ricoh experts articulate a desired future state that aligns with the customer s strategic objectives. Ricoh offers recommendations to enhance efficiency, increase productivity, and drive measurable and sustained cost savings. Phase III: Transform Ricoh experts then provide a clear roadmap that shows precisely how to make a successful transition from the current state to the desired future state. Using proven methodologies, Ricoh experts apply a structured approach to ensure our customers can quickly realize objectives by systematically aligning leadership goals and end-user behaviors. Phase IV: Govern During this phase, Ricoh provides onsite services to drive realization of cost savings, fleet productivity and workflow improvements. We deliver measurable and sustained improvements that differentiate Ricoh MDS from other print solutions and ensure measurable cost containment, reduced IT effort and enhanced end-user satisfaction. 17

18 Phase V: Optimize These services transform the customer s workflow and enable organizations to deliver the right information, at the right time, and in the right format, all while saving significant amounts of money. We bring our specialized talent in-house without adding headcount and without customers relinquishing strategic control of their information architecture, and work as an extension of the customer s staff, applying the exact expertise required, exactly when it is needed. Our MDS Adaptive Model (Figure 1) demonstrates how we use our customer-focused approach to engage the customer s organization. Our portfolio of services (Figure 2) clearly articulates what we offer. While each service in this model can serve as a stand-alone offering, it is critical to understand two key concepts. The first is the adaptive nature of the portfolio; our MDS services are configured to create a perfectly aligned solution for each customer. The second is our delivery method; Ricoh Service Management is the fundamental pillar to govern the print and document services program, aided with expert consultancy and proven Project and Organizational Change Management methodologies. Figure 1 18

19 Figure 2 Project Management Ricoh certified project managers follow globally-accepted best practices to manage each engagement, and use refined processes and tools to track project scope, timelines, milestones, budgets and resource allocations throughout the life of the MDS engagement. Service Management Ricoh service management professionals are employed to ensure the transformed environment or the desired future state is effectively governed, expertly measured and continuously optimized. This ensures operational stability, continuous productivity gains and achievement of sustainable outcomes. 19

20 Frequently Asked Questions Q. What Enterprise Pro On-site do? On-Site provides centralized monitoring and device management for your entire enterprise of networked Ricoh Family Group (RFG) laser printers and MFPs. This server-based solution gives your IT support personnel the information and control they need to maximize uptime and lower support costs. A single instance can manage up to 5000 network Ricoh-made devices. Locally-installed server-based software for monitoring and managing MFPs and printers. Collect page counters from each device by function, color and black-and-white or total print meter for other manufacturers devices. Perform print driver installation/packaging. Receive real-time device status, including paper, toner, configuration and early warnings, such as "Low Toner, "Almost out of Paper," etc. Alerts can be automatically ed to internal device administrator. Mapping function allows the user to manage devices visually, based on their location on a floor plan, with color indicating the device's status. Q. What does Connector option do? On-Site can be paired with Connector option which expands services to include: web-based fleet reporting, toner and service alerts (to external service provider), automated meter submission, and remote firmware upgrades. Furthermore, Connector option provides you with access to a secure web-based portal to monitor aggregated fleet data and monthly trend reports. Reports include fleet population, utilization, trending and environmental metrics, as well as other reports and options for drill-down analysis and data export. On-Site software can be used with or without Connector option. Q. How is Connector option purchased? A. Connector option is priced by device license, which is based on the number of Ricohmade (not third-party) devices to be managed by the Connector. Device licenses are available in three levels, 500, 1000, and 5000 devices. A service fee is applied for installation. Maintenance and support is also available, which is recommended to ensure the highest level of system performance and customer satisfaction. For more information, please contact your authorized Account Executive. Q. What Connector need to communicate with Ricoh s hosted data site? A. Connector obtains device data, such as meter data or alert information, and then communicates that data to Ricoh s repository via the internet. In order to do so, your network infrastructure must support HTTPS communication via Port

21 Additional Resources Brochures (click link or thumbnail) Enterprise Pro: - Ricoh Web Based Driver Installer (Self-service Print Driver Solution): WBDI_Fnl.pdf - PCS Director (Assessment & Cost Recovery Solutions: Quick Tour Video Enterprise Pro: White Papers - On-Site Connector Option white papers, please contact your service provider. 21

22 Glossary of Terms Authentication Authentication refers to the process of verifying a user's identity, and allowing him/her access to the includes a built-in authentication system, and supports several external authentication systems, such as LDAP and Active Directory. Device - A "device" is a laser printer or multifunctional product (MFP) connected to the network. Though the term generally includes routers, hubs, and other network devices, "device" in this guide is limited to network-connected printers and MFPs. Discovery Discovery refers to the process of automatically detecting devices connected to the network, and then registering them DM (Device Management) DM is enterprise software that enables the monitoring, managing and servicing of intelligent devices over the Internet. Using a DM solution, device administrators and service providers can monitor device population, utilization and costs from anywhere in the world. HTTPS (Hypertext Transfer Protocol Secure) A standardized web protocol that encrypts and decrypts user page requests and pages returned by the Web server. ISMS (Information Security Management System) A set of policies concerned with information security management or IT-related risks. The governing principle behind ISMS is that an organization should design, implement and maintain a coherent set of policies, processes and systems to manage risks to its information assets, thus ensuring acceptable levels of information security risk. ISO (International Standardization Organization) Refers to ISO 15408, the set of evaluation standards for security products and systems. The United States, Canada, Germany, United Kingdom and France combined separate criteria into a single set of IT security criteria, called Common Criteria. IT (Information Technology) Refers to those individuals involved in the use of technology to manage and process information, especially in large organizations. MIB (Management Information Base) A database of device information that describes the state of a particular class of digital system that can be managed using SNMP. There are public MIBs and private MIBs. MFP (Multifunctional Product) Also called Multifunctional Device (MFD), refers to an office system that integrates two or more core functions, e.g., Copy, Print, Scan, Fax, etc. 22

23 OS (Operating System) The most important program that runs on a computer. Every generalpurpose computer must have an operating system to run other programs. Operating systems perform basic tasks, such as recognizing input from the keyboard, sending output to the monitor, keeping track of files and directories on the disk and controlling peripheral devices, e.g., printers. SNMP (Simple Network Management Protocol) A secure protocol that is used to retrieve device counters (maintenance/accounting information) from the printer or MFP. SSL (Secure Socket Layer) Refers to an encryption protocol that encodes the transfer of data, e.g., meter readings, when communicated over the Internet. TCP/IP (Transmission Control Protocol/Internet Protocol) The set of standards (protocols) for data transmission and error correction that allow the transfer of data from one Internet linked computer to another. 23

24 @REP System Requirements General Specifications Item Specification SNMP Trap Real-time Database SQL Express 2005 Grouping Batch & Manual Batch Yes Configuration Counters Detailed (for most Ricoh devices; Total Print Counter for third-party networked devices) Device Mapping Yes, with user-supplied.jpg file Dedicated Server (VM Server) Requirements Item Requirement Hardware CPU: Pentium 4, 2.8GHz Hyper-threading support or better recommended Memory: 1GB or more minimum; 2GB or more recommended when using Connector option Free disk space: OS recommended space + 10GB Operating System Windows Server 2003 Standard Edition/Enterprise Edition SP2 or later Windows Server 2003 R2 Standard Edition/Enterprise Edition SP2 or later Windows Server 2008 Standard Edition/Enterprise Edition (32 bit) supported as standard. Optional: Windows Server 2008 R2 (64 bit) compatibility scheduled for mid Web Browser Microsoft Internet Explorer 6 (SP1), 7 with Java Script Network TCP/IP must be installed and properly configured Screen Resolution 1024 x 768 or more Network TCP/IP must be installed and configured correctly (IPv4 is supported); 100Mbps or more network speed is recommended; Internet connection is required to use the RFU Connector functions Virtual Server SQL Server 2005 Express Edition SP2 or later;.net Framework 2.0 must be installed before installing SQL Server 2005;.NET Framework 2.0 is not included in the server installer; please download it using Windows Update or from Microsoft s website. Optional: External MS SQL Database Support. Flash Player Adobe Flash Player 9.0 or later 24

25 Client PC Requirements Item Requirement Operating System Windows 2000 Professional/Server/Advanced Server SP4 or later Windows XP Home/Professional SP2 or later Windows Server 2003 Standard Edition/Enterprise Edition SP2 or later; Windows 2003 R2 Standard Edition/Enterprise Edition SP2 or later; Windows Vista Ultimate/Enterprise/Business/Home Premium/Home Basic Windows Server 2008 Standard Edition/Enterprise Edition SP2 or later Supported Browser Microsoft Internet Explorer 6 (SP1), 7 Screen Resolution 1024 x 768 recommended Flash Player Adobe Flash Player 9.0 or later Printer & Multifunctional Device Requirements Item Requirement Network Protocol TCP/IP Standard MIB Printer MIB (RFC1759) MIB-II (RFC 1213) Host Resource MIB (RFC 2790) Interfaces 10/100MB Ethernet (802.x.x compatible) Wireless LAN devices (802.x.x compatible) Optional Module Connector Meters Collected Requirement Toner Alerts; Service Alerts; Remote Firmware Upgrades; Automated Meter Submission; Access to Fleet Reports (for most Ricoh-made devices); Communicate May require an instance in each country when a network spans multiple countries Detailed meter data from compatible Ricoh devices and printer meters from other MIB-compliant, networked print devices ### 25

26 Ricoh Americas Corporation Five Dedrick Place, West Caldwell, NJ Phone (973) /11, Rev. 1