Integrating the Allscripts Electronic Medical Records Software with the Cisco Unified Communications 500 Series for Small Business

Transcription

1 Integrating the Allscripts Electronic Medical Records Software with the Cisco Unified Communications 500 Series for Small Business This application note provides guidelines and configuration instructions for the Cisco Unified Communications 500 System for Small Business, middleware software from EXTENSION, and Allscripts Electronic Medical Records (EMR) application. The small office healthcare sector is a fast-paced industry, in which unified communications have been largely underserved. Allscripts, the leader in Electronic Medical Records software (EMR), can be integrated into Cisco IP Telephony infrastructure using a mediation application from EXTENSION that allows administrators to enable alerts, escalations, and intelligent browsing from IP phones and soft phones. The information in this document applies to Cisco Configuration Assistant Version 2.1 or above and Cisco Unified Communications 500 Series software pack Version and up Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 1 of 11

2 Scope and Assumptions The information in this application note is intended for use by Cisco small and medium-sized VARs and Cisco SMB Specialized Partners. We strongly recommend that users have a Cisco Express Foundation Specialization. It is assumed that users are familiar with configuration of voice and security features on the Cisco Smart Business Communications System (SBCS) and are also familiar with the Cisco IOS command-line interface. It is also assumed that users are familiar with fundamental data and voice networking. The scope of this application note is limited to configuration of the EXTENSION application and the Cisco Unified Communications 500 Series provisioning, with a high-level overview of the configuration steps required for the Allscripts application. This document does not cover configuration of additional or optional voice and networking features. The customization and configuration options for the Allscripts portal are also outside of the scope of this document. The procedures in this application assume the following: Each site has been provisioned for WAN connection to the Internet. IP connectivity to Allscripts service is in place (direct or through VPN). Each site has been provisioned for voice users and for public switched telephone network (PSTN) termination (if required) Cisco Systems, Inc. All rights reserved. This document is Cisco Proprietary Information. Page 2 of 11

3 Solution Overview and Benefits Cisco and Allscripts have partnered to offer you an integrated solution that combines the latest in communications technology with Allscripts MyWay, an integrated healthcare solution covering Electronic Health Records (EHR), practice management, and claims management, providing everything you need to keep your practice operating at peak efficiency. What Is the Value of the MyWay Solution from Allscripts and Cisco? The combination of Cisco s secure network and communication system with Allscripts MyWay s key application features, easy-to-use interface, and low acquisition costs provides you with a fully synchronized digital physician s office designed to raise your clinical productivity to new levels. The Cisco Allscripts MyWay Solution allows you to deliver outbound patient notification calls, smart interoffice messaging, dynamic patient call routing, and intelligent patient record lookup from your computer or Cisco phone. Benefits of the Allscripts MyWay Solution One integrated solution covering practice management, EMR, and claims management. One unified database that makes finding the information you need for clinical or business operations fast and effortless. Designed for smaller-sized physician practices. Designed for the unique working environments found in primary care specialties. Designed to give you a choice: select a hosted service to minimize the cost and effort of using advanced technology; pick the on-premise version to take advantage of your current IT infrastructure and in-house capabilities. Practice management schedule: allocate resources, pull reports, handle the demographic details that profile contact points, insurance coverage, pharmacies used, and link it all into your billing process. Electronic Medical Records building: patient history, clinical charting, capture lab results, handle e-prescriptions, and eliminate the paper chase. Claims management, for filing claims and receiving payments. For more information, please visit us at: Cisco Systems, Inc. All rights reserved. This document is Cisco Proprietary Information. Page 3 of 11

4 Basic Network Topology Figure 1 illustrates the most common deployment scenario for Cisco Unified Communications 500 Series and the Allscripts service, with the EXTENSION appliance. For this application note, two extensions are represented, the physician s phone and the site nurse s phone. Figure 1. Basic Network Topology for Cisco Unified Communications 500 Series, the EXTENSION Appliance, and the Allscripts Service The Cisco Unified Communications 500 Series needs to be connected to the Internet and IP connectivity must be established to the Allscripts service. Optionally, the Allscripts MyWay software can be installed on the customer s premises. For more information, visit: Cisco Systems, Inc. All rights reserved. This document is Cisco Proprietary Information. Page 4 of 11

5 Configuring the MyWay Application to Integrate with EXTENSION This stage of the configuration involves the following steps: 1) Configure all HL-7 Partners in MyWay. To do this: a. Log in to the MyWay application. b. Select List Editor from the Tools menu. c. Expand Interfacing Engine and select HL-7 Partners. d. Click Search. e. Select Tripractix. f. Configure Segment Separator, Start Message, and Stop Message to match the settings shown in Figure 2. Configure TCP Sockets to match the IP address of the EXTENSION appliance. Figure 2 Configuring HL-7 Partners in the MyWay Application g. Repeat steps a to f for each Tripractix HL-7 Partner Cisco Systems, Inc. All rights reserved. This document is Cisco Proprietary Information. Page 5 of 11

6 Configuring the Cisco Unified Communications 500 Series to Integrate with EXTENSION The next stage of the configuration involves the following steps: 1) Open a console session to the Unified Communications 500 Series. To do this: a. Use an Ethernet cable to connect your PC to one of the LAN ports on the Unified Communications 500 Series. b. Open the Cisco Configuration Assistant and connect to the UC 500. c. Navigate to Applications >> General Settings and enter the Service URL and Authentication URL specified below. In this example, the EXTENSION appliance has the IP Figure 3 Configuring the UC 500 Notice that only one authentication URL is supported, which means that other features like VoiceView Express will not work when integrating with Allscripts. Refer to the Limitations and Caveats section for more information 2009 Cisco Systems, Inc. All rights reserved. This document is Cisco Proprietary Information. Page 6 of 11

7 Configuring Users in EXTENSION To set user up in EXTENSION, follow these steps: 1) To create the user profile: a. From the EXTENSION admin console, select Users from the Security menu. b. Click the blue Create button. [[The button in the screen shot says Create not New User.]] c. Enter all the pertinent information, paying special attention to PIN (this is the number the user will use to log in to EXTENSION on Cisco phones). d. Select the Active option. Figure 4 shows the Create a New User page. Figure 4 Create a New User Page 2) Assign memberships to the user: a. Click Add memberships for xxxxxxx. b. Select the role to assign the user to. c. Repeat steps a and b until all roles are assigned properly. 3) Assign participations to the user: a. Click Add participations for xxxxxxx. b. Select the dataset to assign the user to. c. Repeat steps a and b until all participations are assigned properly. After the users have been defined, the different productivity services can be accessed from the phone menu. Please refer to Tripractix s documentation for more information about these services Cisco Systems, Inc. All rights reserved. This document is Cisco Proprietary Information. Page 7 of 11

8 Sample Application Pages Figures 5 through 7 show some sample pages for services available to IP phone users. Figure 5 MyWay Login Page The Physician Dashboard is the landing page that shows messages for the physician as well as personal notes. Figure 6 MyWay Physician s Dashboard Figure 7 Phone Login Screen for Nurses or Physicians 2009 Cisco Systems, Inc. All rights reserved. This document is Cisco Proprietary Information. Page 8 of 11

9 Figure 8 Sample XML Services Available to Nurses and Physicians 2009 Cisco Systems, Inc. All rights reserved. This document is Cisco Proprietary Information. Page 9 of 11

10 Limitations and Caveats The following is a list of known limitations: When replacing the authentication URL, Cisco WebEx PhoneConnect, Cisco VoiceView Express, and Cisco TimeCardView cannot be used in conjunction with this integration. If you enable any of these smart applications, Cisco Configuration Assistant will overwrite authentication URL, breaking access to EXTENSION. A static IP address is recommended for the EXTENSION appliance. The Cisco SPA525G 5-line IP Phone with Color Display is not currently supported with EXTENSION XML services Cisco Systems, Inc. All rights reserved. This document is Cisco Proprietary Information. Page 10 of 11

11 Support Information For more information, visit the SBCS Small Business Support Community at: For Cisco technical support information, please contact the Planning, Design and Implementation help desk at (Cisco.com login required) or call 800 GO CISCO and select PDI. For EXTENSION technical support, please contact EXTENSION between the hours of 7 a.m. and 6 p.m. Eastern Time at For Allscripts Professional (formerly Misys) MyWay support, please contact from 8 a.m. to 9p.m. Eastern Time, Monday through Friday Cisco Systems, Inc. All rights reserved. This document is Cisco Proprietary Information. Page 11 of 11