Care and Social Services Inspectorate Wales

Size: px
Start display at page:

Download "Care and Social Services Inspectorate Wales"

Transcription

1 Care and Social Services Inspectorate Wales Care Standards Act 2000 Inspection Report Aylecare Domiciliary Services 11 Alexandra Road Gorseinon Swansea SA4 4NW Type of Inspection Baseline Date(s) of inspection 6 May 2014 Date of publication 12 July 2014 Welsh Government Crown copyright You may use and re-use the information featured in this publication (not including logos) free of charge in any format or medium, under the terms of the Open Government License. You can view the Open Government License, on the National Archives website or you can write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or You must reproduce our material accurately and not use it in a misleading context.

2

3 Summary About the service Aylecare is a large domiciliary care agency that provides a service to adults in the South West Wales region. The agency office is based in the small town of Gorseinon in the City of Swansea with easy access for people and staff. The registered provider Glenda Humphreys is also the registered manager. The registered manager is well supported with a general manager, care manager, 5 care coordinators, 1 senior care coordinator and office staff. What type of inspection was carried out? This was a scheduled unannounced baseline inspection looking at the themes of Quality of Life, Quality of Staffing and Quality of Leadership and Management. This inspection was carried out by one inspector. The methods used in this inspection included: Two visits to the agency office Home visits to four people who use the service and spoken with a further two people by telephone which included one relative. Examination of six staff records Discussion with and information provided by office staff and care staff Discussion with and information provided by the care manager, general manager and care coordinators Attending a staff meeting What does the service do well? No significant areas of good practice were identified at this inspection which was over and above that which is determined by the National Minimum Standards for Domiciliary Care Agencies in Wales What has improved since the last inspection? A significant number of new care staff has been recruited since the last inspection which has resulted in improved continuity for people who receive a service. 3

4 What needs to be done to improve the service? Whilst we found no non-compliance issues to report we identified some areas which require attention and will heighten the quality of the service provided: It is recommended that staff supervision and appraisal must take place within the required timescale and recorded in individual staff files. Further work is required to ensure that at least 50% of care staff holds a relevant qualification as listed in the Care Council for Wales Qualification Framework, and in accordance with National Minimum Standard. It is recommended that Individual staff training files should to be put in place as there was insufficient documentary evidence that the planning and delivery of training for staff was up to date. It is recommended that online employment applications submitted should be signed by the applicant at the earliest opportunity. It is recommended that people and / or their relatives sign their care delivery plans to evidence they have full involvement in the process. 4

5 Quality of life People using Aylecare Domiciliary Services service can be assured that they will be treated as individuals and their privacy and dignity will be respected. The people we spoke with told us (CSSIW) that they were very satisfied with the care they received and said that carers were friendly and courteous and always treated them with respect. They said that the continuity of carers has improved and they mostly visit at the times agreed. People who receive a service are listened to and able to make choices about how they receive personal care in their own homes. This is because the registered manager ensures that the agency visits people prior to the commencement of a service, and seeks their views and wishes regarding the service they require. Peoples records seen at the agency office and in their homes had an initial assessment and care plan in place which detailed how the persons needs were to be met. Feedback from people we visited confirmed that they had been provided with the opportunity to contribute to the care planning process. However, we did not see any signatures of the people who had contributed to the assessment and care planning process. The registered manager should ensure people and or their relatives sign their care plans whenever possible to evidence they have full involvement in the process. The agency promotes the health and safety of the people who use the service. This is because they assess the risks to people and ensure that care staff are provided with personal protective clothing, such as disposable gloves and aprons to guard against cross infection. We noted supplies of personal protective equipment at the agency premises. People who receive a service are assisted to remain healthy because their needs are anticipated and they are enabled to have access to specialist and medical support. The care manager confirmed that good links have been established with medical and specialist support services, for example, general practitioners, community nurses and social workers. All contact with such services is clearly documented. Overall we found that people value the relationships they had made with the care staff supporting them and they had confidence that staff could meet their needs. We felt that, despite a high staff turnover earlier in the year, people were now able to develop a feeling of attachment and safety. 5

6 Quality of staffing People using the service could be mostly confident that they were being cared for by staff that was robustly recruited and inducted into the agency. We examined six (6) newly recruited staff files which all had evidence that a Disclosure and Baring Service (DBS) check had taken place prior to the commencement of employment. In addition staff files showed evidence of fully completed application forms, the required references, identification and a recent photograph. However, we did note that online applications had not been signed by the applicant. The agency should ensure that all applications are signed by the applicant at the earliest opportunity. A two day induction followed confirmation of employment, thereafter all new carers accompanied a more experienced carer for two weeks or until they felt confident and competent in their role. This was confirmed by people we visited who receive a service. People could not be confident that education and training was adequately recorded. Individual staff training files was not available, but we were shown evidence in attendance logs that staff had attended relevant training. This did not provide sufficient documentary evidence that the planning and delivery of training for staff was up to date. We explored this with the care manager who assured us that all staff had received the mandatory training required and agreed to put in place individual training records for every member of staff to evidence subject, date and when the update is required. People could not be confident that care staff are supervised and their performance monitored regularly in line with The National Minimum Standards for Domiciliary Care Agencies in Wales. The staff files we examined evidenced that one to one supervision did not take place within the required timescale. This was discussed with the care manager who informed us that the agency is in the process of developing area teams. The supervision of care staff will then to be addressed by allocating the task to the five area care coordinators. We were assured that this process is to begin with immediate effect. In addition further work is required to ensure that 50% of care staff holds a relevant qualification as listed in the Care Council for Wales Qualification Framework, and in accordance with National Minimum Standards. We found that staff was well motivated and enthusiastic about their role. We attended a staff meeting and saw that staff was encouraged to identify and report back those people they felt needed a review of the service. In addition they were kept up to date with recent reviews and new care plans and were fully involved in discussions. We saw that care staff was able to raise issues confidently during the meeting which were addressed fairly both during the session and afterwards on an individual basis. Overall we found that people who receive a service are generally happy with the care they receive. No one spoken with raised any concerns or made any negative remarks regarding the care staff. We found that the staff had been properly and robustly recruited and were working with appropriate uniform and identification. 6

7 Quality of leadership and management The registered provider / manager of Aylecare Domiciliary Services continues to be Glenda Humphreys who is appropriately qualified for her role. She was unavailable during this inspection. CSSIW were assisted by the care manager and general manager. There was a clear management structure in place. The registered manager had overall responsibility and accountability but delegated much of the management responsibilities to her management team which included the general manager, care manager and care coordinators. People who use Aylecare Domiciliary Services can be confident that they are safe because the service is adequately run. Administration systems are generally well organised and records are being maintained although there are areas in need of improvement as mentioned in other areas of the report. People we spoke with confirmed that they had access to all the relevant information including how to contact the agency. We seen that the people we visited had a home file in place that contained a statement of purpose, care plans and daily diary records of visits. People said they knew who to speak with if they had any concerns or complaints. People can be confident that the registered manager and her management team continue to improve the service by regularly reviewing all policies and procedures and regular undertaking quality monitoring reviews. The quality review was being undertaken at the time of inspection and we seen that the views of people using the service and their families was taken into account. Staff spoken with during the inspection stated that they were supported well and encouraged to improve their skills through training. They said that they could contact the manager whenever they thought it was necessary. 7

8 Quality of environment This is a domiciliary care agency and other than the office premises; the quality of the environment is not relevant in this instance. However some observation was made during the course of the inspection. The office premises are maintained in good order with due regard to the security of personal information. All necessary equipment is available for the day to day running of the agency office. The office allows easy access to the general public and staff with a reception area and meeting rooms. 8

9 9

10 How we inspect and report on services We conduct two types of inspection; baseline and focussed. Both consider the experience of people using services. Baseline inspections assess whether the registration of a service is justified and whether the conditions of registration are appropriate. For most services, we carry out these inspections every three years. Exceptions are registered child minders, out of school care, sessional care, crèches and open access provision, which are every four years. At these inspections we check whether the service has a clear, effective Statement of Purpose and whether the service delivers on the commitments set out in its Statement of Purpose. In assessing whether registration is justified inspectors check that the service can demonstrate a history of compliance with regulations. Focussed inspections consider the experience of people using services and we will look at compliance with regulations when poor outcomes for people using services are identified. We carry out these inspections in between baseline inspections. Focussed inspections will always consider the quality of life of people using services and may look at other areas. Baseline and focussed inspections may be scheduled or carried out in response to concerns. Inspectors use a variety of methods to gather information during inspections. These may include; Talking with people who use services and their representatives Talking to staff and the manager Looking at documentation Observation of staff interactions with people and of the environment Comments made within questionnaires returned from people who use services, staff and health and social care professionals We inspect and report our findings under Quality Themes. Those relevant to each type of service are referred to within our inspection reports. Further information about what we do can be found in our leaflet Improving Care and Social Services in Wales. You can download this from our website, Improving Care and Social Services in Wales or ask us to send you a copy by telephoning your local CSSIW regional office. 10

Care and Social Services Inspectorate Wales. Care Standards Act 2000. Inspection Report. CGMD Ltd (Trading as) Cymru Care Services.

Care and Social Services Inspectorate Wales. Care Standards Act 2000. Inspection Report. CGMD Ltd (Trading as) Cymru Care Services. Care and Social Services Inspectorate Wales Care Standards Act 2000 Inspection Report CGMD Ltd (Trading as) Cymru Care Services Pontypool Type of Inspection Focused Date of inspection Thursday, 30 July

More information

Care and Social Services Inspectorate Wales

Care and Social Services Inspectorate Wales Care and Social Services Inspectorate Wales Children and Families (Wales) Measure 2010 Child Minding and Day Care (Inspection and Information for Local Authorities) (Wales) Regulations 2010 The Child Minding

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Eastham Walk In Centre Eastham Clinic, Eastham Rake, Eastham,

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Bury DCA United Response, City View Business Centre, 9 Long

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Royal Free Hospital Urgent Care Centre Royal Free Hospital,

More information

Care and Social Services Inspectorate Wales

Care and Social Services Inspectorate Wales Care and Social Services Inspectorate Wales Care Standards Act 2000 Inspection Report Brynawel Rehab Care Home Llanharry Road Llanharan Pontyclun CF72 9RN Type of Inspection Baseline Date of inspection

More information

Age UK Rotherham. Age Concern Rotherham Limited. Overall rating for this service. Inspection report. Ratings. Good

Age UK Rotherham. Age Concern Rotherham Limited. Overall rating for this service. Inspection report. Ratings. Good Age Concern Rotherham Limited Age UK Rotherham Inspection report Galax Building Fitzwilliam Road, Eastwood Trading Estate Rotherham South Yorkshire S65 1SL Tel: 01709835214 Website: www.ageuk.org.uk/rotherham

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Amvale Medical Transport - Ambulance Station Unit 1D, Birkdale

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Mid Suffolk Home First The Kingsfield Centre, Chilton Way, Stowmarket,

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Vision MH - Cornerstone House Barnet Lane, Elstree, WD6 3QU

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Prestige Nursing - Newcastle First & Second Floors, 22 Athenaeum

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Sunrise Operations of Westbourne 16-18 Poole Road, Westbourne,

More information

Details about this location

Details about this location Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Manchester Private Medical Clinic 222 Wilmslow Road, Rusholme,

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Lindsay House 110-116 Lindsay Avenue, Abington, Northampton,

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Southdowns Private Healthcare 97 Havant Road, Emsworth, PO10

More information

Oran Home Care Support Service Care at Home Birkbrae Blebo Craigs Cupar KY15 5UG

Oran Home Care Support Service Care at Home Birkbrae Blebo Craigs Cupar KY15 5UG Oran Home Care Support Service Care at Home Birkbrae Blebo Craigs Cupar KY15 5UG Inspected by: Patsy McDermott Type of inspection: Announced Inspection completed on: 15 July 2013 Contents Page No Summary

More information

Details about this location

Details about this location Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Prince George Duke of Kent Court Shepherds Green, Chislehurst,

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Quince House 77 Adeyfield Road, Hemel Hempstead, HP2 5DZ Tel:

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Appletree Care Home 158 Burnt Oak Broadway, Burnt Oak, Edgware,

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Kumari Care Limited 5 Palace Yard Mews, Queen Square, Bath,

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Bluebird Care (Milton Keynes) Suite 107, Interchange Business

More information

Care and Social Services Inspectorate Wales

Care and Social Services Inspectorate Wales Care and Social Services Inspectorate Wales Care Standards Act 2000 Inspection report Care homes for older people Bryn Marl Nursing Home Marl Drive Llandudno Junction LL31 9YX Date of publication 31 March

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Apex Dental Care - Penge 52 High Street, Penge, London, SE20

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Dr R C Gulati & Dr P Gulati 357-359 Dickenson Road, Longsight,

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Julia Brewin - Portland Place 57 Portland Place, London, W1B

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Telegraph House 97 Telegraph Road, Deal, CT14 9DF Tel: 01304369031

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Harrow Health Limited 37 Love Lane, Pinner, Harrow, HA5 3EE

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Watford House Residential Home 263 Birmingham Road, Shenstone

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inglewood Nursing Home Deal Road, Redcar, TS10 2RG Date of Inspection:

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Old Catton Medical Practice 55 Lodge Lane, Old Catton, Norwich,

More information

Carr Gomm - Edinburgh Housing Support Service 16-18 London Road Edinburgh EH7 5AT Telephone: 0131 228 6623

Carr Gomm - Edinburgh Housing Support Service 16-18 London Road Edinburgh EH7 5AT Telephone: 0131 228 6623 Carr Gomm - Edinburgh Housing Support Service 16-18 London Road Edinburgh EH7 5AT Telephone: 0131 228 6623 Inspected by: David Todd Type of inspection: Announced (Short Notice) Inspection completed on:

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection SSCN Social Care Housing Support Service Suite 3, Floor 2 ELS House 555 Gorgie Road Edinburgh Inspection completed on 03 May 2016 Service provided by: Support

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection School's Out Peebles Day Care of Children Peebles Community Centre Walkershaugh Peebles Inspection completed on 18 May 2016 Service provided by: Perceptive

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Pellon Care Centre 200 Pellon Lane, Halifax, HX1 5RD Tel: 01422342002

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Milan Day Care Support Service Support Service Portlee Resource Centre for Older People 17 Hawkhill Avenue Edinburgh Inspection completed on 19 May 2016 Service

More information

CARE AND SOCIAL SERVICES INSPECTORATE WALES. Care Standards Act 2000 INSPECTION REPORT DOMICILIARY CARE AGENCY

CARE AND SOCIAL SERVICES INSPECTORATE WALES. Care Standards Act 2000 INSPECTION REPORT DOMICILIARY CARE AGENCY CARE AND SOCIAL SERVICES INSPECTORATE WALES Care Standards Act 2000 INSPECTION REPORT DOMICILIARY CARE AGENCY Neath Port Talbot County Borough Council Homecare Service Social Services Department Port Talbot

More information

Care and Social Services Inspectorate Wales

Care and Social Services Inspectorate Wales Care and Social Services Inspectorate Wales Care Standards Act 2000 Adoption and Children Act 2002 Inspection Report Voluntary Adoption Agencies In Wales St David`s Children Society 28 Park Place Cardiff

More information

Review of compliance. Brico Limited t/a Bluebird Care (Guildford) Bluebird Care (Guildford) South East. Region:

Review of compliance. Brico Limited t/a Bluebird Care (Guildford) Bluebird Care (Guildford) South East. Region: Review of compliance Brico Limited t/a Bluebird Care (Guildford) Bluebird Care (Guildford) Region: Location address: Type of service: South East Unit 15, Westminster Court Hipley Street Old Woking Surrey

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Loddon Vale Practice Hurricane Way, Woodley, Reading, RG5 4UX

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Allied Healthcare Lowestoft Hipperson Mews, 53a Station Road,

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Assistance In Care Services Ltd Support Service 1 New Law House Saltire Centre Glenrothes Inspection completed on 12 May 2016 Service provided by: Assistance

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Warwickshire & Northamptonshire Air Ambulance Fire & Rescue

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection 1st Homecare Ltd Housing Support Service Banchory Business Centre Burn O Bennie Road Banchory Inspection completed on 10 June 2016 Service provided by: 1st

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Bolton Community Practice CIC Navigation Park, Waters Meeting

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Bield at Home - Linlithgow/Biggar Support Service Westport Resource 1 St Ninians Road Linlithgow Inspection completed on 11 March 2015 Service provided by:

More information

The framework for inspecting residential provision in further education colleges

The framework for inspecting residential provision in further education colleges The framework for inspecting residential provision in further education colleges For use from September 2012 This document sets out the framework for the inspection of residential provision in further

More information

Review of compliance. Redcar and Cleveland PCT Redcar Primary Care Hospital. North East. Region: West Dyke Road Redcar TS10 4NW.

Review of compliance. Redcar and Cleveland PCT Redcar Primary Care Hospital. North East. Region: West Dyke Road Redcar TS10 4NW. Review of compliance Redcar and Cleveland PCT Redcar Primary Care Hospital Region: Location address: Type of service: Regulated activities provided: Type of review: Date of site visit (where applicable):

More information

Training, Support and Development Standards for Foster Care

Training, Support and Development Standards for Foster Care Training, Support and Development Standards for Foster Care Guidance for Managers, Supervising Social Workers Refreshed: November 2012 Guidance for Supervising Social Workers, Managers and Training Officers

More information

Aspirations Support Bristol Limited

Aspirations Support Bristol Limited Aspirations Support Bristol Limited Aspirations Support Bristol Inspection report Design House 26 South View Staple Hill Bristol BS16 5PJ Tel: : 0117 965 1447 Website: www.aspirations-support.co.uk Date

More information

DOMICILIARY CARE AGENCY

DOMICILIARY CARE AGENCY DOMICILIARY CARE AGENCY Manchester Care 2 nd Floor, Victoria Mill 10 Lower Vickers Street Miles Platting, Manchester M40 7LJ Lead Inspector Sue Jenning Announced 28 June 2005 The Commission for Social

More information

United Response. Overall rating for this service Good. Inspection report. Ratings. Overall summary. Is the service safe? Good

United Response. Overall rating for this service Good. Inspection report. Ratings. Overall summary. Is the service safe? Good United Response Kumba Imani Millenium Centre Inspection report 4 Princes Road Toxteth Liverpool L8 1TH Tel: 0151 203 1125 Website: www.unitedresponse.org.uk Date of inspection visit: 6 and 29 August and

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. The Manor House Whitton Road, Alkborough, Nr Scunthorpe, DN15

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Community Playgroups (West Calder) Day Care of Children West Calder Community Centre Dickson Street West Calder Inspection completed on 24 May 2016 Service

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Shared Lives Service - Perth & Kinross Adult Placement Service Suite 2 South Inch Business Centre Shore Road Perth Inspection completed on 16 May 2016 Service

More information

BPU Head of Service Position Statement

BPU Head of Service Position Statement BPU Head of Service Position Statement The aim of this paper is to provide a position statement regarding the identified BPU functions within the Annual Council Reporting Framework. Workforce It is considered

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Richmondhill House Care Home Service 18 Richmondhill Place Aberdeen Inspection completed on 25 May 2016 Service provided by: Aberdeen Association of Social

More information

Domiciliary Care Agencies. Minimum Standards

Domiciliary Care Agencies. Minimum Standards Domiciliary Care Agencies Minimum Standards Updated August 2011 CONTENTS Page Introduction 3 Values underpinning the standards 6 SECTION 1 - MINIMUM STANDARDS Quality Care 1. Service users involvement

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Newcross Healthcare Solutions Aberdeen Branch Nurse Agency Suite K Woodburn House 4/5 Golden Square Aberdeen Inspection completed on 16 May 2016 Service provided

More information

Changes to disclosure and barring: What you need to know

Changes to disclosure and barring: What you need to know Changes to disclosure and barring: What you need to know 2 Changes to disclosure and barring: what you need to know What is the purpose of this leaflet? This leaflet tells you about important changes which

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. University of Southampton Auditory Implant Service Building

More information

Harrow Council. Overall rating for this service Good. Inspection report. Ratings. Overall summary. Is the service safe? Good

Harrow Council. Overall rating for this service Good. Inspection report. Ratings. Overall summary. Is the service safe? Good Harrow Council Harrow Council - Harrow Shared Lives Inspection report PO Box 7 Adults & Housing Services Civic Centre Harrow Middlesex HA1 2UH Tel: 020 8736 6070 Website: www.harrow.gov.uk Date of inspection

More information

Dalry Out Of School Care Day Care of Children Dalry Community Centre St. Margaret's Avenue Dalry KA24 4BA Telephone: 01294 835812

Dalry Out Of School Care Day Care of Children Dalry Community Centre St. Margaret's Avenue Dalry KA24 4BA Telephone: 01294 835812 Dalry Out Of School Care Day Care of Children Dalry Community Centre St. Margaret's Avenue Dalry KA24 4BA Telephone: 01294 835812 Inspected by: Catherine Bain Type of inspection: Unannounced Inspection

More information

Capability Scotland - Sycamore Service Day Care of Children Westerlea 11 Ellersly Road Edinburgh EH12 6HY Telephone: 0131 347 1077

Capability Scotland - Sycamore Service Day Care of Children Westerlea 11 Ellersly Road Edinburgh EH12 6HY Telephone: 0131 347 1077 Capability Scotland - Sycamore Service Day Care of Children Westerlea 11 Ellersly Road Edinburgh EH12 6HY Telephone: 0131 347 1077 Type of inspection: Unannounced Inspection completed on: 25 March 2015

More information

Care service inspection report

Care service inspection report Care service inspection report Quality themed inspection (day care for children) Rising Stars Mobile Play Team Day Care of Children Adelphi Centre 12 Commercial Road Glasgow Inspection completed on 08

More information

Bupa Care Homes (BNH) Limited

Bupa Care Homes (BNH) Limited Bupa Care Homes (BNH) Limited Field House Nursing Home Inspection report 8 Townsend Road Harpenden Hertfordshire AL5 4BQ Tel: 01582765966 Website: www.legalcareservices@bupa.com Date of inspection visit:

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Benfield Park Medical Group Benfield Park Healthcare & Diagnostic

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Copper Beeches 5 Sylewood Close, Borstal, Rochester, ME1 3LL

More information

Care service inspection report

Care service inspection report Care service inspection report Quality themed inspection (day care for children) Queen Street Nursery School Day Care of Children Queen Street Falkirk Inspection completed on 01 June 2016 Service provided

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Warrington Hospital Lovely Lane, Warrington, WA5 1QG Tel: 01925635911

More information

Criminal Records Bureau (CRB) checks for those providers who register with Ofsted

Criminal Records Bureau (CRB) checks for those providers who register with Ofsted Criminal Records Bureau (CRB) checks for those providers who register with Ofsted This factsheet sets out Ofsted s position on using existing Criminal Records Bureau (CRB) checks for providers who register

More information

College name: URN for social care: Inspection dates: Lead inspector:

College name: URN for social care: Inspection dates: Lead inspector: National minimum standards check sheet and evidence form for use during inspections of residential provision for learners under 18 at further education colleges College name: URN for social care: Inspection

More information

LSCB Self-Assessment Tool

LSCB Self-Assessment Tool LSCB Self-Assessment Tool The Local Safeguarding Children board s primary function is to bring together representatives from agencies and professionals responsible for safeguarding children. It is an inter-agency

More information

Quality Report. Portslade Health Centre Medical Practice Church Road. Portslade

Quality Report. Portslade Health Centre Medical Practice Church Road. Portslade Portslade Health Centre Medical Practice Quality Report Portslade Health Centre Medical Practice Church Road Portslade Brighton East Sussex BN41 1LX Tel: 01273 431031 Website: www.portsladehealthcentre.co.uk

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Loreburn Housing Support Service Housing Support Service 27 Moffat Road Dumfries Inspection completed on 31 May 2016 Service provided by: Loreburn Housing

More information

Review of compliance. Florence Nightingale Hospitals Limited Capio Nightingale Hospital. London. Region: 11-19 Lisson Grove Marylebone London NW1 6SH

Review of compliance. Florence Nightingale Hospitals Limited Capio Nightingale Hospital. London. Region: 11-19 Lisson Grove Marylebone London NW1 6SH Review of compliance Florence Nightingale Hospitals Limited Capio Nightingale Hospital Region: Location address: Type of service: London 11-19 Lisson Grove Marylebone London NW1 6SH Diagnostic and/or screening

More information

Domiciliary Service Care and support at home for elderly and disabled people

Domiciliary Service Care and support at home for elderly and disabled people Department for Communities Domiciliary Service Care and support at home for elderly and disabled people Fact Sheet 10 (August 2015) If you are an older person or you have a disability, you may need some

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Home Care Services - Mainstream Team Housing Support Service Southbank House Southbank Business Park Kirkintilloch Glasgow Inspection completed on 29 April

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Gorebridge Out of School Care Day Care of Children c/o Gorebridge Primary School 2c Barleyknowe Lane Gorebridge Inspection completed on 14 March 2016 Service

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection 33 Malcolms Mount Care Home Service 33 Malcolms Mount Stonehaven Inspection completed on 02 June 2016 Service provided by: Inspire (Partnership Through Life)

More information

Inspection report Childminding. Julia Clare Jones

Inspection report Childminding. Julia Clare Jones 7:-' "------- " "'-.ll."lelrti h elutlu '1If::lr.lilI.I"'"T'T.. r'ii~~~~ Inspection report Childminding Julia Clare Jones.J,."'f'-UI.r~f.U [:uur.i..

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Tom's Croft Care Home Service Bunachton Inverness Inspection completed on 25 May 2016 Service provided by: Common Thread Ltd Service provider number: SP2005007437

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Skelmorlie After School Club Day Care of Children Skelmorlie Primary School Innes Park Road Skelmorlie Inspection completed on 06 May 2016 Service provided

More information

Review of compliance. Mid Staffordshire NHS Foundation Trust Stafford Hospital. West Midlands. Region:

Review of compliance. Mid Staffordshire NHS Foundation Trust Stafford Hospital. West Midlands. Region: Review of compliance Mid Staffordshire NHS Foundation Trust Stafford Hospital Region: Location address: Type of service: Regulated activities provided: Type of review: West Midlands Mid Staffordshire NHS

More information

How to complete the provider information return (PIR):

How to complete the provider information return (PIR): How to complete the provider information return (PIR): Community services April 2015 CONTENTS Purpose... 1 Completing the return... 2 Information about the service and the person completing the PIR...

More information

Memorandum of understanding: secure children s homes

Memorandum of understanding: secure children s homes Memorandum of understanding: secure children s homes The Chief Inspector s support for the Secretary of State s functions with regard to secure children s homes Published: April 2012 Reference no: 120071

More information

South Molton Pre School

South Molton Pre School South Molton Pre School The PIP Centre, Central Park, South Molton, Devon, EX36 4AS Inspection date Previous inspection date The quality and standards of the early years provision 26 November 2015 7 July

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Dalweem Care Home Service Taybridge Road Aberfeldy Inspection completed on 03 June 2016 Service provided by: Perth & Kinross Council Service provider number:

More information

Focused examination of learning disability assessment and care management services 2010

Focused examination of learning disability assessment and care management services 2010 Focused examination of learning disability assessment and care management services 2010 Scope of examination As identified through discussion of the Director s report for 2009/10, Jill Lewis, Regional

More information

Performance Evaluation Report 2013 14. The City of Cardiff Council Social Services

Performance Evaluation Report 2013 14. The City of Cardiff Council Social Services Performance Evaluation Report 2013 14 The City of Cardiff Council Social Services October 2014 This report sets out the key areas of progress and areas for improvement in The City of Cardiff Council Social

More information

Diamond Childcare Agency Child Care Agency Unit 3a Whitecrook Business Centre 78 Whitecrooks Street Clydebank G81 1QF Telephone: 0141 951 4754

Diamond Childcare Agency Child Care Agency Unit 3a Whitecrook Business Centre 78 Whitecrooks Street Clydebank G81 1QF Telephone: 0141 951 4754 Diamond Childcare Agency Child Care Agency Unit 3a Whitecrook Business Centre 78 Whitecrooks Street Clydebank G81 1QF Telephone: 0141 951 4754 Inspected by: Donna Laing Type of inspection: Unannounced

More information

Care service inspection report

Care service inspection report Care service inspection report Quality themed inspection (day care for children) Craigour Park Primary School Nursery Class Day Care of Children Craigour Park Primary School Moredun Park Road Edinburgh

More information

CARE AT HOME SERVICE IMPROVEMENT PLAN UPDATE

CARE AT HOME SERVICE IMPROVEMENT PLAN UPDATE HEALTH AND SOCIAL CARE COMMITTEE: 29 NOVEMBER 2012 POLICY AND RESOURCES COMMITTEE: 6 DECEMBER 2012 CARE AT HOME SERVICE IMPROVEMENT PLAN UPDATE Report by Director of Social and Community Services PURPOSE

More information

Teachers Standards (Early Years) From September 2013

Teachers Standards (Early Years) From September 2013 Teachers Standards (Early Years) From September 2013 July 2013 Preamble Early Years Teachers make the education and care of babies and children their first concern. They are accountable for achieving the

More information

Childminder inspection report. Young, Evelyn and Mirelle Selkirk

Childminder inspection report. Young, Evelyn and Mirelle Selkirk Childminder inspection report Young, Evelyn and Mirelle Selkirk Inspection completed on 19 May 2016 Service provided by: Evelyn and Mirelle Young a Partnership Service provider number: SP2003908200 Care

More information

Rotherham, Doncaster and South Humber NHS Foundation Trust Great Oaks

Rotherham, Doncaster and South Humber NHS Foundation Trust Great Oaks Review of compliance Rotherham, Doncaster and South Humber NHS Foundation Trust Great Oaks Region: Location address: Type of service: Yorkshire & Humberside Ashby High Street Scunthorpe Lincolnshire DN16

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Willowbank Bungalows 1,2&3 Care Home Service Willowbank Glendaveny Peterhead Inspection completed on 09 May 2016 Service provided by: Aberdeenshire Council

More information

Summary of findings. The five questions we ask about hospitals and what we found. We always ask the following five questions of services.

Summary of findings. The five questions we ask about hospitals and what we found. We always ask the following five questions of services. Barts Health NHS Trust Mile End Hospital Quality report Bancroft Road London E1 4DG Telephone: 020 8880 6493 www.bartshealth.nhs.uk Date of inspection visit: 7 November 2013 Date of publication: January

More information

Standards of conduct, ethics and performance. July 2012

Standards of conduct, ethics and performance. July 2012 Standards of conduct, ethics and performance July 2012 Reprinted July 2012. The content of this booklet remains the same as the previous September 2010 edition. The General Pharmaceutical Council is the

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Borough of Poole - Civic Centre Borough of Poole, Civic Centre,

More information

Acute services with overnight beds Rehabilitation services Date of Publication: October 2012

Acute services with overnight beds Rehabilitation services Date of Publication: October 2012 Review of compliance East Sussex Healthcare NHS Trust Irvine Unit Bexhill Hospital Region: Location address: Type of service: South East Holliers Hill Bexhill-on-Sea East Sussex TN40 2DZ Acute services

More information