Swiss Post s certifications and awards

Transcription

1 Swiss Post s certifications and awards (A selection from 2004 to 2014) Certifications Subject Unit From To Certificate Basic and advanced training PostBus Switzerland asa recognition (association of automobile ) as CZV training centre Basic and advanced training Post Offices & Sales eduqua certification for the Post Offices & Sales unit for satisfying high requirements in in-house training and Buildings Information Security system Information Security system Management system for customer contact centers Quality Quality Swiss Post Real Estate Management and Services continuing education New PostFinance head office: MINERGIE ECO Swiss Post Solutions ISO/IEC 27001:2005 (certified since 2008) Document output Swiss Post Solutions ISO/IEC 27001:2005 (certified since 2010) Mailroom solutions, document processing and records Post Offices & Sales EN 15838: 2009 (certified since 2012) Certification for Swiss Post Customer Service PostBus Switzerland QIII Switzerland Tourism (certified since 2003) Post CH AG Corporate Forest Stewardship Council FSC COC (certified since Procurement 2013) Printing products of all kinds Quality PostLogistics ISO (certified since 2003) Accreditation as an inspection body (type B) for delivery time checks on postal items dispatched Quality PostBus Switzerland ISO 9001:2008 (certified since 1997) Passenger transport, system, leisure and tourism offers Quality PostLogistics ISO 9001:2008 (certified since 2008) CEP (Courier, Express, Parcels); goods, transport and storage logistics Quality Swiss Post Solutions ISO 9001:2008 (certified since 2008) Document output Quality Swiss Post Solutions ISO 9001:2008 (certified since 2010) Mailroom solutions, document processing and records Quality Post Offices & Sales ISO 9001:2008 (certified since 2012) Certification for Swiss Post Customer Service PostLogistics ISO 14001:2004 (certified since 2008) CEP (Courier, Express, Parcels); goods, transport and storage logistics Swiss Post Solutions ISO 14001:2004 (certified since 2011) Document output Swiss Post Solutions Swiss Post Solutions (UK) ISO 14001:2004 (certified since 2008) Mailroom solutions, document processing and records ISO 14001:2004 (certified since 2008) Provision of mailroom, document processing and associated

2 Awards Year Unit Subject Prize / Award (short description) 2014 PostFinance Call Centre Manager of the Year The CAt Award recognizing the most successful call center manager is high on the agenda every year at the international CCW congress and trade fair in Berlin. The distinction is awarded jointly by convention organizer Management Circle and the trade magazine CallCenterProfi. It is the most prestigious honour for call center managers in the Germanspeaking world, awarded for the best concepts and projects implemented by call center managers in German-speaking countries PostFinance Internal communication Award of Master prize for the visionary film Der Schrei: optimum interplay of concept, creativity and implementation. The message was visualized spectacularly, and employees were used as extras PostFinance Innovative IT solutions IT Influencer of the Year award for innovative web solutions 2013 PostFinance Enterprise content Awarded the Enterprise Content Management Award for increasing the efficiency of form processes while lowering costs 2013 PostLogistics Quality Recertification of the Villmergen pharmaceutical storage facility by Swissmedic, in accordance with GdP guidelines 2013 Human Resources Health Group-wide award from the Health Promotion Switzerland foundation with the Friendly Work Space label 2013 Communication Climate protection / health 2013 PostBus Innovative products and 2012 Corporate Procurement Sustainable procurement 2012 PostBus Innovative products and Recognition award from Pro Velo during the 2013 Prix Velo awards. Award for the five-year fuel cell Postbus pilot project, with the Watt d Or prize from the Swiss Federal Office of Energy in the Energy-efficient mobility category. Awarded the 2012 Swiss Ethics Prize for joining the Fair Wear Foundation and for commitment to the strict inspection of social standards at its clothing suppliers. Awarded the Prix Velo, infrastructure prize by Pro Velo Switzerland for PubliBike, the new (e-)bike-sharing scheme from PostBus, SBB and Rent a bike PostFinance External communication Gold Fox Award for +Finance the magazine for better business for efficient corporate media in the Germanspeaking world PostMail Climate protection / corporate social responsibility World Mail Award in the Corporate Social Responsibility category for carbon-neutral mail delivery. The World Mail Awards are the only postal-sector awards to have gained worldwide recognition PostMail Electric scooter for mail Winner of the World Mail Award delivery 2012 Communication Public sponsoring Awarded the International Sponsoring Award for the 2x Christmas campaign run by Swiss Post, the Swiss Red Cross and SRG SSR (the Swiss broadcasting corporation) 2012 Communication Communication Best of Corporate Publishing Award for the customer magazine magazin 2011 PostBus Innovative products and Best innovation 2011: Customer information through augmented reality. The Augmented Reality service enables customers to pick up tips and advice on excursions and places of interest via their mobile phones.

3 2011 PostBus Switzerland Health Awarded the Friendly Work Space label by Health Promotion Switzerland for the introduction of measures advocating employee health PostFinance Internal communication Bronze feather in the Electronic Media category, awarded by the Swiss Association for Internal Communication 2011 IT Service Desk Innovation Honoured with the Service Desk Award, an innovative best practice approach in the field of IT, for the Passerelle multichannel architecture, as part of the 15th IIR Technology Service Desk Forum Real Estate and InfraPost Building technology Award presented by Energo for efficient optimization measures in seven post office buildings 2011 Communication Internal communication Gold Feather award presented by the Swiss Association for Internal Communication in the Electronic Internal Communication category, for the intranet service Communication Internal communication Silver award 2011 for the intranet service, presented by FEIEA (Federation of European Business Communicators Associations) 2011 Communication Communication Appraisal of the and websites by the Access for All Foundation, earning an AA+ rating. The Swiss Post portal ( emerged from the study as the best rated Internet service Communication Innovation World Mail Award for the mobile apps 2011 Communication Innovation Special Achievement in GIS 2011 award from the software manufacturer Esri for the map-based location search 2011 Human Resources Health Friendly Work Space label awarded by Health Promotion Switzerland 2010 PostMail Direct marketing Silver award in the Electronic publishing / e-newsletter category at the Best of Corporate for the DirectPoint newsletter 2010 PostMail Direct marketing Prize for DirectNews in the category of Business-to-business customer publications at the international Astrid Awards held in the US 2010 PostMail DirectFactory The 100 most useful e-shops of This label was awarded by the magazine anthrazit 2010 PostBus Strategic goal setting: sustainable development 2010 PostBus Innovative products and 2010 PostFinance Human resource As the leading regional transport company in Switzerland, PostBus became a full member of the UITP Sustainable Development Charter. The charter was signed in Brussels on 18 September Recognition award in the national Prix Velo, infrastructure competition for the bike-sharing network project in Frenchspeaking Switzerland: The project is ground-breaking with regard to adapting a foreign bike-sharing scheme to the Swiss context. Swiss HR Award presented by the specialist magazine HR Today together with the organizer of Personal Swiss and spring Messe Management GmbH 2010 PostFinance Communication Gold Award in the biggest corporate publishing competition in Europe for PostFinance s online employee newsletter Communication Communication Bronze award in the BIENE competition (barrier-free Internet opens new horizons), a prize launched by Aktion Mensch and the Digital Opportunities Foundation 2010 Communication Communication Silver Award for magazin - the magazine for Swiss Post s private customers and for the direct marketing newsletter

4 DirectPoint 2010 Communication Internal communication FEIEA Grand Prix 2010 for Post Wide Web Intranet 2010 Communication Logistics Swiss Logistics Public Award for the 2x Christmas campaign 2009 PostMail Direct marketing Silver award for the Direct Marketing Champion dialogue programme and Letter of Distinction in the category of Electronic Media at the Awards Night organized by the Swiss Dialogue Marketing Association PostMail REMA Second place in the 14th Swiss Logistics Award for forwardlooking, innovative solutions in the field of mail sorting logistics PostMail RefillPost Swiss ethics: The RefillPost service makes it possible to fill ink cartridges by mail quickly and cost-effectively. Thanks to this service, PostMail in collaboration with two specialist laboratories in Basel (CRTechnologies AG) and Gland (Inko Service) contributes to environmentally-friendly printing Communication Marketing Best of Swiss Web Online Marketing Silver 2009 Human Resources Education World Mail Award 2009 in the Human Resources category for the ValiPoste vocational training programme 2009 Human Resources Health Health and Business 2009 award from the Swiss section of the European Association for Health Promotion (AEPS) in collaboration with the Health Promotion Switzerland Foundation and Suva (accident insurance) 2009 PostMail Direct marketing Gold award for the DirectPoint newsletter in the Electronic 2009 PostMail Direct marketing European training media award for the DirectPoint online courses. Swiss Post received the Comenius EduMedia seal for four consecutive years Communication Internal communication Intranet Innovation Award 2008 Communication Internal communication Gold Feather in the category of Best Employee Magazine presented by the Swiss Association for Internal Communication 2008 Communication Internal communication Certificate from the Swiss Association for Internal Communication in the category of Best Electronic Internal Communication 2008 Communication Internal communication Bronze Feather in the Swiss Association for Internal Communication competition in the category of Best front cover of an employee magazine 2008 Communication Internal communication FEIEA Grand Prix, Best Internal Newspaper 2008 PostMail Direct marketing Silver award for DirectNews in the category of Media integration at the Best of Corporate 2007 PostMail Direct marketing Gold award for the DirectPoint newsletter in the Electronic 2007 PostMail Direct marketing Silver award for DirectNews in the category of Media integration at the Best of Corporate 2007 PostMail Quality Recognition for excellence with a certificate recognized throughout Europe presented by the European Foundation for Quality Management (EFQM) 2007 Post Offices & Sales Business excellence Winner of the ESPRIX Award for business excellence, presented by the ESPRIX foundation 2007 Real Estate and InfraPost Building technology Winner of the ESPRIX Award for business excellence

5 2006 PostMail Direct marketing European training media award for the DirectPoint online courses. Swiss Post received the Comenius EduMedia seal for four consecutive years PostMail Direct marketing Letter of Distinction for the DirectPoint online courses at the Awards Night of the Swiss Dialogue Marketing Association PostMail Direct marketing Winner of the Best of Swiss Web seal of approval in the Online Marketing category for the DirectPoint online courses 2004 PostMail Direct marketing Silver award for the DirectPoint newsletter in the Electronic