SIP Voice Server Voice-enabling HTML

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Dortha Barber
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1 SIP Voice Server Voice-enabling HTML THE ONLY TELEPHONY SERVER YOUR COMPANY NEEDS is SIP based With you can turn your phone line into a powerful business tool. You can give callers access to information on your web site, customize your own call-routing tree, create phone surveys, and save money by calling over the Internet. Easy to use Easy to install - just like installing software Simplifies development of custom applications Easy to analyze, to process, and to manage sound data Economical Save on telephone line maintenance fees and call charges. No need for expensive telephony equipments Compatible SIP is the new standard in telephony Lots of compatible SIP-based products, and more available every day

Easy to use Easy to install - just like installing software Simplifies development of custom applications Easy to analyze, to process, and to manage sound data Economical Save on

2 What does it do? -Telephone access to the Internet- is software that enables Internet applications to run on voice and dial-tone inputs. It downloads Web pages using HTTP (or HTTPS) just like a web browser, but instead of displaying content on screen will express content by sound. In navigation is accomplished by using a telephone keypad or your voice, instead of a mouse or keyboard. How does it work? -A custom solution for natural expression- Typical websites are written for computer screens, so they may cause some unnatural or ambiguous sentences when read by other voice servers. Reading websites that are written to be read on screen isn't enough to create a professional impression for customers who visit your website. Since uses HTML, you only need to add some extension expressions to your existing HTML code to create a superior phone experience. Typical website's HTML <p>welcome to the Brekeke Library!</p> <p><a href="library_hour.htm" >1. Library hours and holidays</a><br> <a href="new_books.htm" >2. New Arrivals</a><br> <a href="return.htm" >3. Items out</a><br> <a href="hold.htm">4. Hold requests</a><br> <a href="librarian.htm">5. Contact us</a> </p> Regular HTML on the phone Welcome to the Brekeke Library! Beep. 1. Library hours and holidays Beep. 2. New Arrivals Beep. 3. Items out Beep. 4. Hold requests Beep. 5. Contact us Displayed on the screen will read aloud natural expressions, and the display on the screen stays the same as before. This is only a small example of our extension expressions, there are many more to meet your specific needs. HTML with extension expressions <body><p> <div guide="hello, this is the Brekeke Library. Please listen to the following options and select the keypad number that corresponds."> Welcome to the Brekeke Library!</div></p> <p> <a href="library_hour.htm" guide="press 1 for library hours and holidays."> 1. Library hours and holidays </a><br> <a href="new_books.htm" guide="press 2 for this month's new arrivals.">2. New Arrivals</a><br> <a href="return.htm" guide="press 3 to check the status of your items.">3. Items out</a><br> <a href="hold.htm" guide="press 4 to request to hold books.">4. Hold requests</a><br> <a href="librarian.htm" guide="press 5 if you would like to speak with a librarian.">5. Contact us</a></p> </body>

In navigation is accomplished by using a telephone keypad or your voice, instead of a mouse or keyboard. How does it work?

3 Conceived for voice-enabling e-business -A professional solution- Displayed on web browsers Let's look at our library web pages as an example. Usually you need to confirm the entries when personal information is entered. When a user enters information on the web browser, they can confirm their entries as they type, making it simple to catch and to correct mistakes. When voice-enabling services are provided, you need to have custom pages for confirmation purposes. ID and password is verified. Name and the item description will be given. Verified The information could not be verified. The guidance for re-input will be played to begin another attempt. It can also be set so that the line will transfer to the operator after a set number of tries. Could not be verified You hear this on the phone HTML with Extension Expression on the phone To process your request, we need to confirm your library ID and password. Using the keypad, please enter your 10 digit ID number now. Please enter your 4 digit password now Hello John Smith. Currently you have 2 books checked out. There are no overdue items, and there are no lost books on your account. If you would like to hear more details on your current checked out books, please press 1 now. Hello, this is the Brekeke LIbrary. Please listen to the following options and select the keypad number that corresponds. Press 1 for library hours and holidays. Press 2 for this month's new arrivals. Press 3 to check the status of your items. Press 4 to request to hold books. Press 5 if you would like to speak with a librarian.

When a user enters information on the web browser, they can confirm their entries as they type, making it simple to catch and to correct mistakes.

4 Where can you use it? -Your entire website is accessible- Most companies will provide a contact page on their website. A sample contact page is shown on the left. When customers access the page using their web browser, they can type their comments in the given text box. Customers accessing the page using voice-enabled services will record their messages instead of typing. Companies will receive these recorded messages as sound files. As you can see, using can make your entire website available to voice-enabling services. HTML with extension expressions <p><div guide= "Thank you for contacting Brekeke Software.">Enter your inquiry in the text box below. When you are finished, press the Submit button.<br> If you require a reply from us, please include your address or phone number.</div></p> <form name= "Contact us" method="post" action="enctype"="multipart/form-data" > <textarea name="inquiry" cols="50" rows="8" guide="please record your message after the beep. If you would like to hear back from us, please leave your name and phone number. We will call you back as soon as possible. ">Enter your inquiry here.</textarea> Users who access your website through voice-enabling services will hear Thank you for contacting Brekeke Software. Please record your message after the beep. If you would like to hear back from us, please leave your name and phone number. We will call you back as soon as Beep Packed with useful functions -Everything you need is herefunction list Play WAV file Text to Speech (TTS) Record DTMF recognition Voice recognition Send messages Transfer call Specified run flow Dial-out calling View log Play WAV files that are provided by web host Read text using TTS engine. OnDO Voice Server works with the following TTS engines: ScanSoft RealSpeak (19 languages) Oki Electric Industry Smarttalk DLL Record voice and sound, and save them as WAV files Process touch tones as user entries Process user's voice and recognize them as words or sentences. (Optional function) Send user entry information as an message. Recorded file will be attached to the . Transfer user calls to specified phone number Web host can specify response flow (HTML) corresponding to dialed-in numbers Make dial-up calls. (Optional function) View log and results on the administrator screen or download to a PC

Customers accessing the page using voice-enabled services will record their messages instead of typing. Companies will receive these recorded messages as sound files.

5 Why is it so powerful? -Compatibility and ease of use- Concept of Provides high-quality voice-enabling service Most information on the Internet is written in HTML. will let you access that information without limitations on place or application. Leverages your web development Designed to simulate the user interface of a web browser using limited data entry method: telephone keypad and voice. Since understands HTTP requests that are used on web browsers, voice-enabling service and website development can happen simultaneously. Has all the functions you need using telephony HTML extension expression You can create professional voice-enabling services by just adding a few lines to your current website. No need to change the look of your website You can offer web and voice-enabling services with the same HTML files so you can develop them together and simplify their administration. Since web presentations for web-enabled cell phones and voice-enabling are similar, you can combine their presentation and development, too. Co-exists with your other applications is designed to work only for voice-enabling services, and separate from its applications. It can access different WWW servers and operate different programs on each dial-in number, and can therefore handle ASP operations. This is the administrative screen of Screens as viewed through a web browser This screen contains current line status information. Dialedin number and caller's SIP URL (sip:user@domain) will be displayed. The number of calls will be displayed by date. Clicking on a date will open up a detailed log

Leverages your web development Designed to simulate the user interface of a web browser using limited data entry method: telephone keypad and voice.

6 Operating Environment OS: Microsoft Windows 2000 Server CPU: Pentium4 2GHz and up recommended MEMORY: 256MB RAM (512MB recommended) TM Java Environment: JDK , Apache Tomcat Applications OnDO IVR 3.2 Interactive voice response system (Brekeke Software, Inc.) WWW Server Phone lines Internet Sound PSTN Gateway Web browser SIP Phone SIP Soft Phone Brekeke Software,Inc. 650 El Camino Real Suite K, Redwood City, CA (USA) TEL: FAX: URL: For further inquiry, please contact below.

) WWW Server Phone lines Internet Sound PSTN Gateway Web browser SIP Phone SIP Soft Phone Brekeke Software,Inc.

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