INTEGRATED OCCUPATIONAL SAFETY AND HEALTH SYSTEM. Work Injury Compensation. WicSubmit User Guide

Transcription

1 INTEGRATED OCCUPATIONAL SAFETY AND HEALTH SYSTEM Work Injury Compensation WicSubmit User Guide

2 WORK INJURY COMPENSATION WicSubmit User Guide Ministry of Manpower Occupational Safety and Health Division, MOM Services Centre, Singapore Phone Fax

3 Table of Contents TABLE OF CONTENTS INTRODUCTION Purpose of this document Documents that may be submitted via WicSubmit GETTING STARTED Access e-services and Login Upload a Document Upload Supporting Documents Upload multiple files in one document How to replace a selected document View Submitted Document How to Print Submitted Document How to Cancel On-going Uploading How to Access another e-services How to Get Help How to Logout

4 1 INTRODUCTION WicSubmit (Electronic Submission of Work Injury Compensation Documents) is an electronic submission web portal that allows you to submit electronic copies of your documents to the Work Injury Compensation Division. This facilitates the prompt receipt of your documents by the Division. You will receive instantaneous acknowledgement upon successful upload of the documents to our system. 1.1 Purpose of this document The aim of this document is to introduce the common operations users will perform on uploading documents for work injury compensation via e-services and the steps to carry them out. For the purposes of this document, "Users refers to any party involved in the work injury compensation case. 1.2 Documents that may be submitted via WicSubmit Documents you may be required to upload Application Form Fatal Accident Statement Medical Report For Permanent Incapacity Compensation Claims For Death Compensation Claims Additional Notes If the injured employee wishes to claim compensation for Permanent Incapacity under the Work Injury Compensation Act (WICA), he have up to 1 year from accident to return the form to MOM. If the employee passed away as a result of accident arising out of and in the course of Employment, the deceased s next of kin will be required to return the form to MOM. Once the injured employee decides to claim under the WICA, a medical report is to be completed by the treating hospital/clinic. This is for the hospital/clinic to assess the extent of the employee s injury. 3

5 Medical Report for Medical Board Clarification Letter for Medical Report Claim Withdrawal Form Form A (Objection Form) Supporting Documents (e.g. Salary vouchers) Payment Acknowledgement Form Upon MOM s request Upon MOM s request Upon MOM s request The party who object to the % permanent incapacity indicated in the Notice of Assessment will be asked to arrange for a medical reassessment of the injured employee, with a panel appointed by the Work Injury Compensation Medical Board. The assigned Hospital will return the completed medical report to MOM. MOM may seek clarification from the treating hospital/clinic regarding the medical assessment of the injured employee. If an injured employee (or deceased s dependant) has filed a claim under WICA, but subsequently wishes to withdraw his claim, he may return us the completed form. Any party who wishes to object to the Notice of Assessment (NA) is required to complete and submit this form within 14 days from the date of service of the NA. At any stage of the claims process, MOM may request for documents that will assist us with the processing of the claims. When MOM request for the acknowledgement of receipt of compensation payment, you will be asked to submit the completed form to us. 4

6 2 Getting started 2.1 Access e-services and Login Step 1: Go to Step 2: Click on. A [SingPass] login window will pop up. You will need SingPass ID to login If you do not have a SingPass ID, please click the link [Do not have a SingPass? Apply here] to register. Figure 1 Step 3: Enter [SingPass ID] and [SingPass]. Click to continue. Step 4: You will be redirected to [Document Submission for Work Injury Compensation] page as shown in Figure 2. 5

7 2.2 Upload a Document You need a valid WIC claim reference number before you can upload documents for the case. Step 5: Enter [Your Particulars] and tick the checkbox to confirm the declaration. Figure 2 Step 6: To retrieve the document list, enter [WIC Claim Reference No.] and click (shown in Figure 2). A list of documents required for the case shall be displayed as shown in Figure 3. 6

8 Figure 3 7

9 Button will be displayed for documents that are pending submission Step 7: If you wish to get help, please click to view the frequently asked questions. Step 8: Mouse over to view a sample of the document. Step 9: From the list of documents displayed in Figure 3, click or icon against the document which you wish to perform an upload. A new window will pop up as shown in Figure 4. Figure 4 Step 10: Please ensure your documents meet the requirements stated in Figure 4. 8

10 Step 11: Click on and another window will pop up to display the document folders located in your computer, as shown in Figure 5. Figure 5 Step 12: Select the required PDF file and click to start the uploading process. You will be redirected to the Document Upload screen shown in Figure 6 and a status bar will be displayed to show you the progress. Figure 6 9

11 Only PDF format file is accepted and the maximum accepted file size is 6MB Step 13: To verify the document which you have previously selected, click on in Figure 7, and a preview page of the document will be displayed as shown in Figure 8. After previewing the document, click to continue with the document upload process. If you need to add another document, please refer to Section 2.4. To cancel the uploading process, please refer to Section 2.8. Figure 7 10

12 Figure 8 Step 14: To confirm your submission, click as shown in Figure 7 and the Preview Screen shown in Figure 9 will be displayed. If you need to replace the document, please refer to Section 2.5. If the document is correct, click again to complete the document upload process. You will be then be directed to the Acknowledgement screen as shown in Figure

13 Figure 9 Figure 10 Step 15: To complete your submission, click on you will redirected to the Document list page (Figure 3). button in Figure 10 and Document uploading shall be completed only after you have clicked on button in figure [11]. Step 16: You may submit another document for the same case, or click on to submit document(s) for other claim case. If you would 12

14 like to access other online services provided by us, click on. To end this session, click on. 2.3 Upload Supporting Documents In addition to the list of documents displayed in Figure 3, you may also upload documents that will assist us with the processing of the claim. You may mouse over or icon to view examples as shown in Figure 11. Figure 11 Step 1: Click on document list as seen in Figure 12. and a new row will be added to the 13

15 Figure 12 Step 2: Input the document title and/or more information about this document that you are about to upload. Step 3: To proceed with document upload, please refer to Section 2.2 for the step by step guide. 2.4 Upload multiple files in one document If you wish to add another PDF file after completing the document upload in Step 12, click (in Figure 7) to select the additional file. The system will merge the selected file into a single PDF file. 2.5 How to replace a selected document If you need to replace the uploaded document in Step 12, click on. Another window will pop up to display the document folders located in your computer. Select the new PDF file to replace the uploaded one. 14

16 2.6 View Submitted Document To view submitted document, click hyperlink or icon as seen in Figure 13. This will display the document in a new window as shown in Figure 14. Figure 13 15

17 Hyperlink will be only available for document that has been submitted by you. You shall NOT be able to view the document that has been archived Figure 14 Click on to close the view submitted document screen. 16

18 2.7 How to Print Submitted Document When you view your submitted document, you may also print a copy as reference. Refer to Section 2.6 on steps to view submitted document. If the document has a single page only, a button will be displayed as in Figure 15. To print the document, click on let you select printer and set your printing., and a window will pop to If the document has multiple pages, a button will be displayed as in figure 14. To print the document, click on button, a PDF format of the document will be displayed as in Figure 16, click on, and a window will pop to let you select printer and set your printing, as shown in Figure 17 Figure 15 17

19 Figure 16 18

20 Figure How to Cancel On-going Uploading If you wish to cancel the document upload, you may do so only at the Document upload screen. Refer to Figure 7. Click and you will be prompted Close this window without saving changes? Click to proceed and to continue with document uploading. 19

21 2.9 How to Access another e-services Click on the document submission page (refer to Figure 3) And you will be directed to the MOM Assess Another eserives page as shown in Figure 17. Click on in Figure 13 to log out the system. Figure 18 20

22 2.10 How to Get Help Click to view the Frequently Asked Questions. Refer to Figure 3. If you need to contact us, please us at 2.11 How to Logout Click to exit the eservice. 21