The specialist property managers. Services for house builders and developers

Transcription

1 The specialist property managers Services for house builders and developers

2 ABOUT US Premier Estates was formed in 1998 and is proud to have developed and grown rapidly since this date. It has established a large and diverse management portfolio of properties across the UK. This portfolio contains a varied range of housing including city centre mixed use landmark developments, incorporating leisure, retail and commercial elements, a vast range of apartments from entry level to luxury, retirement developments, industrial mill and country house conversions, affordable housing and a huge array of landscape and public open space schemes. INNOVATIVE PROPERTY MANAGEMENT DESIGNED TO MEET THE CHALLENGE OF THE MODERN HOUSING MARKET With the complex demands of the modern housing market, there is a need for a property management company that offers a creative, innovative and professional service. Today there are probably a greater variety of properties available on the housing market than ever before. Developments such as inner city mixed use complexes on former industrial and brown field sites, imaginative conversions and high density projects in sensitive residential areas, all have led to more complex building forms and complicated specifications. Premier Estates is here as a property management company dedicated to making the management function as straightforward and logical as possible, whatever the requirement, with the clear aim of helping you every step of the way. Changing housing legislation, health and safety regulations and a growing emphasis on sustainable development, all create a clear requirement for fully compliant facilities management ensuring that buildings are maintained to the highest standards and remain desirable and safe places to live long after completion. Premier Estates can help you meet these challenges and add value to any development with its extensive property management service. By offering an unparalleled standard of service for its clients, Premier Estates has now become firmly established as one of the UK s leading residential management organisations and is the first choice for many of the UK s Top 20 house builders and specialist niche developers. With a head office in Cheshire and a regional office in Hertfordshire, Premier Estates operates on a nationwide basis. A team of highly experienced and dedicated property professionals ensuring excellent levels of service and a comprehensive management structure which meets the exacting demands of developer clients, portfolio investors and the eventual leaseholders. Premier Estates is a member firm of the Association of Residential Managing Agents (ARMA) and is proud to be recognised as being fully compliant with all current and forthcoming legislation. All ARMA members agree to adopt and abide by their strict code of professional conduct and to rigorously adhere to the code of practice issued by the Royal Institution of Chartered Surveyors.

3 ABOUT US Premier Estates was formed in 1998 and is proud to have developed and grown rapidly since this date. It has established a large and diverse management portfolio of properties across the UK. This portfolio contains a varied range of housing including city centre mixed use landmark developments, incorporating leisure, retail and commercial elements, a vast range of apartments from entry level to luxury, retirement developments, industrial mill and country house conversions, affordable housing and a huge array of landscape and public open space schemes. INNOVATIVE PROPERTY MANAGEMENT DESIGNED TO MEET THE CHALLENGE OF THE MODERN HOUSING MARKET With the complex demands of the modern housing market, there is a need for a property management company that offers a creative, innovative and professional service. Today there are probably a greater variety of properties available on the housing market than ever before. Developments such as inner city mixed use complexes on former industrial and brown field sites, imaginative conversions and high density projects in sensitive residential areas, all have led to more complex building forms and complicated specifications. Premier Estates is here as a property management company dedicated to making the management function as straightforward and logical as possible, whatever the requirement, with the clear aim of helping you every step of the way. Changing housing legislation, health and safety regulations and a growing emphasis on sustainable development, all create a clear requirement for fully compliant facilities management ensuring that buildings are maintained to the highest standards and remain desirable and safe places to live long after completion. Premier Estates can help you meet these challenges and add value to any development with its extensive property management service. By offering an unparalleled standard of service for its clients, Premier Estates has now become firmly established as one of the UK s leading residential management organisations and is the first choice for many of the UK s Top 20 house builders and specialist niche developers. With a head office in Cheshire and a regional office in Hertfordshire, Premier Estates operates on a nationwide basis. A team of highly experienced and dedicated property professionals ensuring excellent levels of service and a comprehensive management structure which meets the exacting demands of developer clients, portfolio investors and the eventual leaseholders. Premier Estates is a member firm of the Association of Residential Managing Agents (ARMA) and is proud to be recognised as being fully compliant with all current and forthcoming legislation. All ARMA members agree to adopt and abide by their strict code of professional conduct and to rigorously adhere to the code of practice issued by the Royal Institution of Chartered Surveyors.

4 SUPPORT FOR THE DEVELOPER Good management does not simply start once a development reaches completion and occupancy commences. Premier Estates is committed to providing a comprehensive pre- sales management consultancy with the intention of offering the best levels of service from the very beginning of the development process, and will act as an extension to the developer s own technical team with an input into some or all of the following areas: Design and Specification Consultancy As a result of managing a wide range of buildings in a variety of locations, Premier Estates is in a unique position to be able to offer advice on specific design issues that may well have an impact on future management and running costs. These might include communal entrances and car park security, finishes in circulation and communal areas, window design, lift installations, satellite and TV reception, hard and soft landscaping, lighting and public open space requirements. Environmental and Sustainable Housing Issues Property management has to adapt and keep pace with the move towards more sustainable homes, with the innovative use of new building materials to maximise insulation performance, carbon neutral heating, water recycling and alternative waste disposal systems. By understanding this new technology and having direct experience to draw on, Premier Estates is able to accurately incorporate them into future operating budgets and maintenance plans. Health and Safety Premier Estate s team of technical staff and consultants are able to ensure ongoing compliance with this constantly changing legislation, at all developments in its portfolio. Regulatory changes are carefully assessed and implemented ahead of statutory deadlines and any necessary information fed back to developer clients for incorporation on projects during the construction or planning stage.

5 Legal Structures Premier Estates manages developments under a variety of legal structures and documentation. Detailed consideration of the options is available as a separate advisory document which provides guidance on the various alternatives to consider, including the formation of individual resident owned management companies, managing agent agreements, commonhold and various leasehold options. Adoption of a correct legal structure is absolutely fundamental to the way that a development operates and is managed in the future. It also has wider implications in associated areas such as ground rent income and the possible sale of freehold reversions. There is, of course, no difficulty should developers wish to use their own legal structures and documentation, the management scheme will be designed to take full account of this requirement. Sales and Marketing Being able to answer all prospective purchasers questions confidently and accurately is essential to a sale team wanting to maximise it s selling opportunities. Premier Estates fully recognises the importance of this and expects to provide maximum support to sales staff by providing a range of management literature designed to dovetail with sales brochures. This literature includes clear straightforward information covering a wide range of issues to help answer the queries of potential purchasers. Information on occupancy, the delivery and the cost of services and future service charge levels, accountancy & banking arrangements and future management responsibilities. Training sessions can be arranged for sales staff and support can also be provided during the selling campaign including attendance at open days and other sales events.

6 A COMPLETE MANAGEMENT SERVICE Premier Estates currently manages one of the UK s largest private sector residential property portfolios and is proud of its continued success which is founded on the clear aim of establishing successful lasting relationships, not only with developer clients but equally importantly with the resident leaseholders and portfolio holders and their tenants. A management scheme is individually tailored to each development and is implemented by a dedicated facilities management team providing continuity and clear lines of communication between leaseholder and responsible estate manager. Good communication, consultation and transparency underpin a comprehensive service which includes: Regular site visits by experienced senior staff. The specifying, tendering and implementation of repairs and maintenance contracts and compliance with consultation procedures. Employment, training and monitoring of site staff. Providing a 24 hour emergency call out service for all developments 365 days a year. Accountancy, financial budgeting and the setting of service charge levels, together with appropriate collection and arrears procedures. Ground Rent collection. Administration of separate scheme bank accounts with trustee status. Advice to Resident Management Companies and provision of company secretarial services if required. Ensure complete compliance with leasehold legislation and regulations relating to health and safety and fire safety risk assessments. Effecting appropriate insurance cover for buildings and general risks at competitive costs. Establishing and maintaining detailed records and administration systems for each development utilising our bespoke software and thereby ensuring the free flow of accurate information to all parties. Re-sale service to leaseholders helping them to realise maximum value for their property in the future.

7 IN CONCLUSION With the fast changing and complex housing market it is essential that your selected management company work closely with you to help achieve all your commercial and marketing objectives. Yet your choice of property manager can have major implications for your business. Selecting an experienced and innovative management company will have a profound and lasting effect on the profitability, desirability and the future wellbeing of any development. At best, good property management can enhance the reputation of a developer and create high levels of customer satisfaction amongst leaseholders, but at its worst it can have the exact opposite outcome. By selecting Premier Estates as property managers you can be assured that your reputation is in safe and experienced hands. A can-do work ethic, total focus on customer satisfaction and a desire at all times to exceed expectations, ensures a management service that is totally in step with the aims of the successful house builder. The team at Premier Estates would welcome the opportunity to work alongside your company and to become the ultimate guardian of your developments in the years to come.

8 Premier Estates Limited Chiltern House, King Edward Street, Macclesfield, Cheshire, SK10 1AT Tel: Fax: