Automatic Call Center the right solution for Your Company s telephony management and better Customer Service

Transcription

1 Automatic Call Center the right solution for Your Company s telephony management and better Customer Service

2 Contents Modern telephone services the challenge Modern telephone services the solution What is Automatic Call Center? Automatic Call Center - basic functionalities Automatic Call Center - view Automatic Call Center - benefits Capricode Systems and Automatic Call Center in a nutshell Contact Information

3 Modern telephone services the challenge The volume of incoming calls is often high The quantity of incoming phone calls varies a lot. The telephone network is also often jammed There is no time to answer every incoming call Phone calls are often connected to the wrong persons How can you handle phone calls more effectively? Do you get needed customer information on screen quickly enough? Do you want to handle some phone calls automatically? How can you handle important but unanswered phone calls? Do you need to record incoming phone calls? How can you improve your customer s service experience?

4 Modern telephone services the solution Automatic Call Center is a new way to organize your company s telephone services more effectively By using ACC, incoming calls are easily connected to the right person and when needed, the customer s personal data are immediately displayed on screen When necessary, phone calls can be recorded, for example, to allow handling of problematic customer-related issues later Some phone calls can be handled automatically when human resources are limited or personnel are busy with various tasks All unanswered phone calls are handled and every single customer is served When the quantity of incoming phone calls decreases, your personnel s work satisfaction increases

5 What is Automatic Call Center? Automatic Call Center is a modern automated telephone service system designed for clever handling of companies telephony services ACC transfers incoming calls automatically to the right person. When needed, named key customers are prioritized Automatic Call Center offers the possibility to centralize or decentralize telephone services whichever is preferred The ACC system adapts automatically and flexibly to calendars and various timetables The system recognizes special occasions and events and operates in the way preferred or programmed in advance

6 Automatic Call Center basic functionalities When a customer calls your company, he or she is identified according to the telephone number and the customer is connected directly to the right contact person Customer information is immediately displayed on screen in order to speed up the subsequent handling process Phone calls can be directed in several flexible ways, and when needed, also special situations are noticed Phone calls are recorded automatically and, if necessary, responsible service personnel can handle certain cases later When it is not possible to answer the phone, the ACC system serves calling customers in a friendly manner and also automatically receives voice messages and call requests that customers leave in the system

7 Automatic Call Center - view

8 Automatic Call Center - benefits Telephone services can be organized exactly according to your company s needs Phone call handling time decreases Calling customers always reach the correct service person All calling customers are served Your company s resources are used optimally The volume of unnecessary telephone calls decreases Your company s personnel work flow improves Your customers have a novel service experience that they will talk about to others

9 Capricode Systems and Automatic Call Center in a nutshell Capricode Systems Oy s Automatic Call Center includes the most modern and advanced automated features, and naturally, all basic Call Center features Automatic Call Center is very reliable and field-tested: a significant number of ACC systems have been delivered since 2003 ACC is highly scalable and capable of handling also large quantities of telephony functions Ease of use and technical reliability have been the basic principles in mind when designing the ACC system Capricode Systems Oy s professional reputation is based on tehnical know-how and excellent customer care

10 Contact information Capricode Systems Oy Yrttipellontie 10 G Oulu, Finland tel: [email protected] web: