WE HELP YOU STAY IN CONTACT. WE RE ALWAYS NEARBY.

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1 TELEPHONE SERVICES EASY PHONE

2 WE HELP YOU STAY IN CONTACT. WE RE ALWAYS NEARBY. The telephone must be one of the communication resources at work that you most need to rely on 24 hours a day. The minute it stops working, internal and external communication is severely restricted, business processes come to a standstill and customers and suppliers become unsatisfied. That is why we have been applying our own quality demands for years to ensure we provide flexible, high-availability, secure services relating to telephone connections, added value services and telephone equipment. Stay flexible. Put your trust in high quality standards. Contact us. More and more satisfied customers every day are showing us that we have set the right priorities, focussing on service, flexibility and close contact with customers. Find out for yourself with us, you are always well connected. You can delegate all the relevant tasks to us from planning to implementation to the operation of your telecommunications system. Don t compromise when it comes to your most crucial working tool. Simplify your communication. EASY IPHONE EASY IONLINE EASY ICONNECT EASY ICOLOCATE

3 With us you are always well connected We live out our promise of close contact with customers. With our branches in Saarland and Luxembourg, you can find us right outside your front door and we can be there as soon as you need us. We grew up in this region and we want to continue to grow alongside of you. With our own cross-border fibre optic network which is one of the most state-of-the-art networks in Europe. With the know-how of our employees in every aspect of telecommunications. And with the vision of a company that comes from the region and therefore completely understands your requirements. You can define the scope of our services yourself. What tasks do you want to carry out yourself and which would you like our support for? Would you prefer to invest in infrastructure or simply lease it? We are always close by. Our staff speaks your language and ensure top quality and service every day. You re always on the safe side with our telephone connections you can telephone directly via our communications platform with redundant configuration.

4 TAILOR-MADE TELEPHONE SOLUTIONS. FROM ANALOGUE CONNECTIONS TO VOICE OVER IP. Close contact with customers means we can address their wishes in a flexible way. Our telephone service range therefore starts with a simple analogue connection still the right choice for many small companies and special solutions such a fire alarm and emergency call systems. With our ISDN solutions you can also enjoy the benefits of digital technology and fax/ phone at the same time. Connections can be established quickly and with top voice quality. We offer lots of features as standard and at business rates with billing exact to the second. For larger companies, we can offer professional ISDN primary rate interfaces. This means you can use up to thirty voice channels at the same time, with all the benefits of an ISDN connection. And you re well equipped for the future: the number of connections can simply be increased as you expand. Contact us today we are ready to help. Simplify your communication. EASY IPHONE EASY IONLINE EASY ICONNECT EASY ICOLOCATE

5 A secure future with our flexible solutions If you want a standardised platform for your telephony and IP applications, we can simply merge your infrastructures. With our Voice over IP solution you can use your IPbased network to talk and send data simultaneously. If you decide to use this forward-looking technology, our experts will work with you to develop the best conversion scenario for your company. This makes it easy for small and mediumsized companies to optimise their communications structures. Combining , fax and telephone communication results in major timesavings and also makes your staff easier to get hold of. It even makes relocation simpler. Using employee-based recognition, your staff can work wherever they want without configuration expenses and time delays. And, of course, you will profit from the cost advantages of VoIP telephony.

6 ARE YOU EASY TO BE ON CALL? STATE-OF-THE-ART COMMUNICATION SYSTEMS FOR YOUR COMPANY. Professional service plays a very important role in customer satisfaction. You will be easier contacted by phone if you choose the right customer service number, intelligent call management and optimum call distribution. You will be easy contacted if you have your own customer service number and your business partners will love the great service you provide with standardised, transparent prices for every call. We can offer you a range of added value voice services with maximum availability and security. We can also implement tailormade solutions quickly and cost effectively. We take care of everything when it comes to implementing your customer service number. SERVICE NUMBERS IN DETAIL: Establishment of a standardised service number Reduction of operating costs and increase of productivity at the same time Scalable capacity to cover unexpected peak loads Division of call costs possible Statistical evaluation of all calls for optimum transparency and planning reliability: e.g. call forecasts, call division by time etc. Simplify your communication. EASY IPHONE EASY IONLINE EASY ICONNECT EASY ICOLOCATE

7 Better service means greater customer satisfaction A telephone system is rarely seen as a strategic investment, but with the right choice of system solution, you can soon conquer numerous business challenges. A telephone system that can no longer cope with today s requirements will slow your growth and become an obstacle to changes in your working processes. If customers can t get through to you on the phone, your service quality will suffer. With our reliable, high-performance telephone systems, you can improve your external image and increase the productivity of every one of your employees. We plan, build and maintain your telephone system whether you decide to go for a classic system or VoIP. We also offer hosted or virtual telephone systems to optimise your telecommunications. OUR TELEPHONE SYSTEMS - YOUR BENEFITS: One-stop shop for many different telephone system types Alternatives include investment, leasing or monthly flat service rates Significant cost savings in terms of maintenance and operation Maximum flexibility for extensions and relocations Central management of your telecommunications system for all sites also includes cable interconnection upon request

8 CORPORATE COMMUNICATION - YOUR ONE-STOP SHOP, FROM A TO Z We are happy to get any telecommunications queries you may have just contact us. We will work with you to develop tailor-made solutions from the simplest of analogue connections to complete solutions for data, voice and Internet communications. Cegecom S.A. 3, rue Jean Piret L-2350 LUXEMBOURG Phone: (+352) info@cegecom.net