How To Use Voip4Cloud

Transcription

1 VoIP4Cloud The Future of Unified Communications VOIP4CLOUD COMPANY BROCHURE

2 Introduction to VoIP4Cloud About VoIP4Cloud VoIP4Cloud provides an integrated, cloud-based Unified Communications VoIP PBX service that is dynamically scalable. Our aim is to substantially reduce customers costs by delivering business communications efficiently over the internet via our flagship product Fuse Professional. The Business Choice With high quality of service and security in mind, our vision is for Unified Communications, especially with the rise of smartphones that integrate seamlessly into our hosted IP PBX, to be deployed using the most effective telephony tools so that business communications can develop. Our Flagship Product At the heart of our business, Fuse Professional provides advanced communications tools in a comprehensive and dynamically scalable software platform, designed to co-exist with our vision of the future of business communications. Leveraging Costs By leveraging virtual platforms and redefining communications via mobile devices, we have applied this strategy throughout all of our processes to offer technologies that enable businesses to seamlessly migrate to VoIP, and in doing so reduce call rates, capital and operating costs. Connecting and Collaborating Unified Communications is all about accessibility, and mobile devices are the key to its evolution by empowering businesses to introduce hi-tech communications channels and utilising centrally managed tools that are the next generation of real-time communications. Mission Statement VoIP4Cloud s mission is to deliver state-of-the-art, cloud-based VoIP PBX Unified Communications solutions and integrate real-time business communications via our hosted IP PBX Fuse Professional to better connect employees and enable value creation.

3 Company Strengths Unified Communications Unified Communications (UC) provides an integrated suite of products that simplify and streamline a broad range of business applications to provide a simple user interface across media types such as IP telephony, messaging, conferencing, voic , , SMS, video and fax. Bria Mobile Business App Mobile apps are the future of business communications, and we recommend the Bria app for a fully unified mobile business model. It works with the iphone, ipod, ipad and Android mobile phones and the Bria and eyebeam softphones, which seamlessly integrates into our IP PBX solution. Migration from Legacy We provide an easy migration from legacy systems to run our IP PBX solution, so that businesses have a cost-effective way to run a corporate-class phone system without the expense of buying and maintaining an in-house system. Quality-class Calling We do not to compromise on quality for the sake of price and provide direct and premium routes to avoid dropout. We only use the best quality BT/Verizon-quality business-class calling that avoids cheap but ineffective grey-cost routing, utilising the industry s leading VoIP platform. Secure Business Calling All of your VoIP traffic is wrapped in secure, encrypted voice packets through a VPN tunnel so as to encrypt your calls over the internet and secure communications across your network. A VPN avoids the risk of having your digital transmissions open to the threat of interception. Huge Cost Savings VoIP offers huge savings through reduced costs and call rates. Our mobile solutions allow secure employee access from anywhere in the world and the network communicates between multipleoffice locations at zero cost.

4 Network Infrastructure Multiple Locations Located in Singapore and Holland, our datacenters share hosted facilities capacity with several of the world s most successful internet-based companies and financial institutions. Having our datacenters in close proximity to Asia s top 20 internet exchange points ensures the fastest response times and the highest level of interconnectivity services available anywhere. Furthermore, the geographical diversification of our locations serves as an additional layer of security by minimising our risk of loss and service interruptions owing to potential natural disasters and other extreme situations. Capacity With so many businesses relying on VoIP4Cloud, we handle roughly 500 million minutes of voice traffic per annum. Our customers can be rest assured that our datacenters are capable of handling twice this capacity, which provides us with enormous scope for growth. In order to prevent expansion efforts affecting our customers phone services, we maintain full-scale laboratory testing facilities, which enable us to trial any network amendments prior to rollout. Availability Power and temperature regulation systems are all state of the art. This includes N+1. If one system should fail, another full-capacity system will automatically and seamlessly take its place. All our power systems are monitored electronically every 15 seconds and alerts are sent automatically via SMS. Our datacenter operations utilise VESDA (Very Early Smoke Detection Alert) systems and also oversee heat and carbon monoxide levels. Security Given the importance of communications to our customers, we regard the security of our systems, facilities and personnel as our highest priority. This is why our world-class network operations centers (NOCs) are monitored 24/7, and staffed by eminently qualified on-site technical specialists. A built-in system of man traps helps complement this.

5 Support Services Customer Support Services VoIP4Cloud provides outstanding customer service and support with a dedicated and professional support team standing by ready to handle all issues you may have as quickly as possible to help you run your system more efficiently. If you do experience problems, simply use our ticket center. FAQs for your Company We have compiled a list of FAQs that deal with popular issues and in-depth information, such as explaining Fuse Professional, mobile apps and international DID numbers. We also cover billing issues and information specifically targeted for helping resellers. Knowledge Base Our knowledge base has been built up over the years to provide you with answers to common questions such as connecting to the internet, settings for the iphone/ipod/ipad and Android mobile phones and troubleshooting. Fuse Pro Configurations We provide detailed information on setting up your system, together with explaining various functions and user manuals so you can get to know your system better. We also have configuration manuals especially designed for resellers to set up their system, all in PDF format. Hardware Setup Guides This set of PDF downloads deals with instructions on how to set up your VoIP device with Fuse Professional. We have included an advanced configuration guide to help you get the most out of your VoIP4Cloud s IP PBX system. Should you need any further advice, you can always ring our support line. Ticket Center VoIP4Cloud s ticketing system is available 24 hours a day, seven days a week. Simply indicate the type problem you re experiencing and the nature of it. Your query will be allocated a ticket and our support staff will be deal with it immediately.

6 Resellers Program Program Overview Join resellers in countries around the world and discover the power and success of the VoIP4Cloud Reseller Program. We provide resellers with cloud-based VoIP solutions for businesses and call centers, enabling you to sell private label VoIP services to your customers. Our reseller platform seamlessly integrates SIP termination, mobile VoIP applications, international DID numbers and SIP trunking into a hosted reseller business services solution. Reasons for using VoIP4Cloud Increasingly, businesses are beginning to realise the cost and productivity benefits of VoIP and it is predicted that the global VoIP market will experience exponential growth and is set to become a billion dollar industry. What this means for the VoIP reseller is that the market will undergo rapid expansion in the future as business users switch from legacy systems to VoIP. Earn repeated revenue from selling private label VoIP services as customers recharge their accounts every month. Join our resellers program by discovering the power and success of VoIP4Cloud. Before signing up, resellers are invited to rigorously test our system and call quality before proceeding. Promote SIP Termination, SIP Trunking, International DID numbers and other VoIP services with cutting-edge tools with no large up-front investment. For the design and installation of your network, you have the Cassius Group at hand to assist you wherever you are in the world for full ground level technical support. We offer initial training session via our tutorial videos with your account manager. They can be also be referred to later when you have signed up with us so that nothing is forgotten.

7 Worldwide DID numbers Virtual Telphone Numbers VoIP4Cloud is a virtual VoIP telephone number service provider with global coverage. With a virtual telephone number on your phone or mobile, callers can pay at local call rates, making it much cheaper to stay in contact with your customers and business partners. Single and multiple numbers can be purchased via your customer control panel once you have become a registered member of VoIP4Cloud. On our website you can use the drop-down menus to browse through international telephone numbers that are in stock. If you are unable to see you desired number, please contact us directly, and we will be happy to assist you in locating it. Businesses/Call Centers Multiple VoIP and virtual numbers worldwide International call forwarding to mobiles and landlines Make and receive calls worldwide Innovative call management Instant ordering and activation Full IP PBX functionality DIDs for Resellers Aggressive pricing plans Free white label platform Flexible business models Full integration of APIs Professional support 24/7 Q&As Q: How can I purchase DIDs on your website? A: You can purchase DIDs directly via your online customer account portal. Q: Can I divert multiple numbers to one account? A: You can forward all numbers to one IVR IP PBX SIP account. Q: What form of ID will I need to provide? A: Copy of a passport or driving license, a 3-month-old utility bill, PayPal or bank account. Q: Will my number show? A: Yes, this can be set up directly on you IP PBX or user extension. Q: Can I view my call records? A: Call records can be viewed online by logging into your customer account.

8 VoIP4Cloud The Future of Unified Communications Corporate Headquarters: Unit 1404, 14/F, Kam Chung Bldg, Jaffe Road, Wan Chai, Hong Kong Hong Kong Tel: +852 (0) London Tel: +44 (0) We provide local access numbers in the following regions to save our customers money when calling us: New York: Cape Town: +27 (0) Sydney: +61 (0)