My Mercedes. My Service. Ensuring complete peace of mind.

Transcription

1 My Mercedes. My Service. Ensuring complete peace of mind.

2 The best or nothing. This statement conveys how Mercedes-Benz aspires to develop and build highly desirable, top-class vehicles. The same passion, pledge and commitment apply to the Mercedes-Benz Service too. The bouquet of world-class After-Sales products will not only attend to every need of your Star but will also redefine the concept of ownership experience with a focus on providing end-to-end customer delight. After all, your Star deserves nothing less than a star treatment. The service bouquet includes: STAR Ease maintenance packages is a service with a defined maintenance cost and comes with a range of exclusive features. On-Road Assistance provides round-the-clock support across the country. STAR CARE Plus provides an extended warranty for less than 1% of the cost of the Star. Digital Service Drive is a hassle-free service based on a digital platform and provides freedom to get your car serviced at the click of a button. Premier Express is another innovative service that ensures your Star is taken care of without any delays, in a minimum time. With such customer-friendly services, it s not surprising that J.D. Power s Customer Index ranked Mercedes-Benz as the No.1 among luxury brand in terms of customer satisfaction in India, and that too for two years in a row. What s more, thanks to One Call, All Answers any service related information is now just a call away on Now don t just enjoy luxury, experience complete peace of mind too.

3 STAR Ease Maintenance Packages MAINTENANCE PACKAGES Servicing your Star means enjoying complete peace of mind. With the STAR Ease Maintenance Packages, pay a defined cost of maintenance depending on the model, contract period and mileage and say goodbye to spending on service every time. Plus enjoy exclusive features like priority handling, shorter waiting time and quicker processes. Flexi Plan Choose from 9 different packages as per your requirement Compact Package Long Term Plan Coverage from as little as 2 years going up to 10 years of ownership My Choice Plan Option to choose as per your need, before the 5 th service* of vehicle Unlimited Plan No mileage restriction under the Compact package On board electronics check via XENTRY Diagnosis Replacement of Engine Oil, Transmission Oil, Brake Fluid and Coolant Replacement of Oil Filter, Air Filter, Cabin Filter and Transmission Filter Tenure: 2 years, 3 years, 4 years, 5 years, 10 years Compact Plus Package On board electronics check via XENTRY Diagnosis Replacement of Engine Oil, Transmission Oil, Brake Fluid and Coolant Replacement of Oil Filter, Air Filter, Cabin Filter and Transmission Filter Replacement of Brake Discs and Brake Pads (front and rear) Replacement of Wiper Blades Wheel Alignment and Balancing Tenure/Mileage: 3 years/30k kms, 3 years/60k kms, 4 years/40k kms, 4 years/80k kms, 5 years/100k kms, 10 years/200k kms, *5 th Service is scheduled at 5 years / 75,000 kms, whichever earlier

4 The Compact Maintenance Package Flat rate servicing for your car. MAINTENANCE PACKAGE The Compact Plus Maintenance Package There s no longer any need to worry about maintenance costs and wear-and-tear repairs. Enjoy more relaxed motoring in your Mercedes-Benz with the Compact Maintenance Package. It covers all scheduled maintenance work, as specified by Mercedes-Benz. This makes the Compact Maintenance Package ideal for anyone who values cost transparency and calculability. To ensure that you enjoy lasting safety and driving pleasure in your new or used Star, we make sure that your Mercedes-Benz is always maintained to the highest standard. The Compact Plus Maintenance Package comprises all maintenance work, as well as the replacement of wear parts arising from normal vehicle usage. The benefits in detail: Cost security - Absolutely no additional costs for the maintenance of your Mercedes-Benz: every 15,000 kms or 1 Year. Safety - Your vehicle is serviced exclusively at authorised Mercedes-Benz service partners this guarantees servicing of the very highest quality and excellent vehicle reliability. Convenience - You don t have to worry about maintenance costs and are guaranteed to stay mobile. Value retention - Enjoy the satisfaction of knowing that you will get a good price if you resell your Mercedes-Benz. Wear Wear parts renewed with Mercedes-Benz Genuine Parts (Brake Pads, Brake Discs, Wipers, etc.) Maintenance All maintenance work as specified by Mercedes-Benz including replacement of parts (Oil Change, Combination Filter) The benefits in detail: Cost security All regular maintenance work and the described wear-and-tear repairs are covered in this package. Safety You can rely fully on your Mercedes-Benz as it is always in tip-top shape. Your authorised Mercedes-Benz service partner will make sure it is. Convenience All your routine maintenance requirements are taken care of, including wear and tear items. Value retention Your vehicle is maintained in accordance with the manufacturer s specifications, while wear parts are replaced with Mercedes-Benz Genuine Parts. This really pays off for you especially when it comes to reselling. Wear Wear parts renewed with Mercedes-Benz Genuine Parts (Brake Pads, Brake Discs, Wipers, etc.) Maintenance All maintenance work as specified by Mercedes-Benz including replacement of parts (Oil Change, Combination Filter) The Compact Service package is available for new vehicles up to a maximum of 10 years of vehicle age without any mileage restriction and for used vehicles up to a maximum of 8 years of age without any mileage restriction. Included: Replacement of Engine Oil, Engine Oil Filter, Air Cleaner Element, AC Filter, Fuel Filter, Radiator Coolant, Brake Fluid, Transmission Oil & Transmission Oil Filter as per schedule. Topping up of Windshield Washer Fluid, as per requirement. Short Test (STAR Diagnosis), Interior & Exterior Cleaning (Vacuuming), Tyre Rotation, Visual Inspection. Excluded: Tyres, Replacement of Brake Pads, Brake discs, Brake Wear Sensor, Wiper Blades, Spark Plugs, V-Belt, Wheel Alignment, Wheel Balancing, Accidental Repairs. The Compact Service package is available for new vehicles up to a maximum of 10 years of vehicle age without any mileage restriction and for used vehicles up to a maximum of 8 years of age without any mileage restriction. Included: Replacement of Engine Oil, Engine Oil Filter, Air Cleaner Element, AC Filter, Fuel Filter, Radiator Coolant, Brake Fluid, Transmission Oil & Transmission Oil Filter as per schedule, Topping up of Windshield Washer Fluid, as per requirement. Short Test (STAR Diagnosis), Interior & Exterior Cleaning (Vacuuming), Tyre Rotation, Visual Inspection, Replacement of Brake Pads, Brake Discs, Brake Wear Sensor, Wiper Blades if required, Wheel Alignment, Wheel balancing. Excluded: Tyres, Spark Plugs, V-Belt, Accidental Repairs.

5 On-Road Assistance Day or night, city or off-roads, support is right by your side. It is an extension of the breakdown assistance service provided as standard with your Star. Post the complimentary service, you get an option of extending the service. The comprehensive On-Road Service provides efficient, round-the-clock accident and breakdown cover, across the length and breadth of the country. 24x7 ASSISTANCE One Point of Contact Mobility Benefits Support provided for tire, battery, keys & fuel problems Coverage Support available at more than 700 locations across India Privileged Pickup Taxi service to passengers in case of vehicle immobilisation Towage Service Quick recovery of your vehicle to the nearest authorised MB dealer Privileged Travel Air fare for onward/return travel in case of immobilisation Accomodation Hotel accomodation to passengers in case of vehicle immobilisation Medical Co-ordination Medical co-ordination in case of accident and injuries to passengers Legal Consultation Legal consultation provided if required at accident venue

6 STAR CARE Plus Mercedes-Benz cars are equipped with 2 years standard warranty and 1 Year Star Care program (for the 3 rd year) as standard. Now customers can also benefit from extended warranty for the 4 th year, with absolutely no mileage restriction. What s more, the program includes the entire range of benefits as the standard warranty. The STAR CARE Plus (extended warranty program) is available from as low as Rs. 32,000 onwards. Peace of mind starts at 1%* of the cost of your car. EXTENDED WARRANTY Security No unexpected expenses in the 4 th year Bliss Transferrable program enhancing resale value of Star Exclusivity Priority handling and Express claim processing Flexibility Can be purchased anytime within 36 months Freedom Unlimited mileage coverage Availability Honored at all authorised Mercedes-Benz dealers across India * Terms & conditions apply, contact your nearest dealership to know more.

7 Digital Service Drive Servicing your Star is the last thing you will ever have to worry about. Digital Service Drive is a transparent, convenient and hassle-free service based on new age technology. This innovative product is rich with customer-friendly features and works around your schedule, so that you will have one less thing to focus on. Digital service e The Digital Service Drive highlights: 1 SMS Reminder Gone are the days when SMS was just sent to remind you of your service due. Now the personalized service reminder SMS will direct you to the online service appointment booking page. 4 Video Calling Get the freedom to speak to your service advisor at your convenience on a video call. Enjoy personal attention and more transparency even while you are not physically present at the workshop. Online Service Booking Estimates on 2 Booking an appointment is now easier than ever. Get real-time 5 Now you can receive estimates on as well as approve availability of time slots at your preferred dealerships and book them. Save time while you add convenience to your service your appointment in five easy steps. experience. Workshop at your doorstep Feedback No need to stress about the traffic as the workshop comes to 3 your doorstep. Our Car Delivery Executive (CDE) is equipped 6 Your service experience matters a lot. Post the delivery, with a tablet to receive your vehicle and connect you to your share your feedback instantly through a tablet. Service Advisor for expert advise. To book your appointment now scan this QR code or visit

8 One Call - All Answers Enjoy privileges that are as exclusive and luxurious as the Star. Mercedes-Benz India Private Limited: E-3, MIDC Chakan - Phase III, Chakan Industrial Area, Kuruli & Nighoje, Tal: Khed, Pune (India) Toll free No.: customerconnect@daimler.com, website: R K SWAMY BBDO