INTRODUCING CHEVROLET COMPLETE CARE YOUR COMPREHENSIVE OWNER BENEFIT PROGRAMME

Transcription

1 INTRODUCING CHEVROLET COMPLETE CARE YOUR COMPREHENSIVE OWNER BENEFIT PROGRAMME

2 COMPLETE CARE OVERVIEW WHAT IS CONTENTS COMPLETE CARE? WHAT IS COMPLETE CARE? When we set out to FIND NEW ROADS, we created the most complete care program available because we wanted a confidence guarantee that frees you from one of life s big worries, the care of your car. Will it be done properly? Professionally? On time? And what if costs escalate? NEW VEHICLE WARRANTY At Chevrolet, we believe you should never have to ask these questions. When we say Excellent quality, timely delivery, and transparent costs come as standard, we mean it. ROADSIDE ASSISTANCE CUSTOMER CARE GENUINE PARTS, TRAINED TECHNICIANS & APPROVED BODY REPAIRERS Chevrolet Complete Care covers all routine maintenance, regular servicing and roadside emergencies. It is delivered by dedicated, professional technicians with the qualifications to prove it. We will meet your needs and exceed your expectations. That s our pledge to you. Trained telephone operators to answer your questions accurately. Mechanics who perform their tasks quickly and professionally and a mobile app to give you estimated costs before you SERVICE PLAN GM PAYMENT PLAN make a booking. It s the kind of service that isn t found in your warranty, but in the people who understand what your car means to you. It s what you deserve from us and what we expect from ourselves. CHEVROLET COMPLETE CARE. GREATER EXPECTATIONS. OWNER AND SERVICING APP (FOR MOBILE PHONES)

3 NEW VEHICLE WARRANTY FREE ROADSIDE ASSISTANCE 5 YEARS OR KM 24/7/365 FOR 5 YEARS / KM All new vehicles sold come standard with a 5 year or 120,000km warranty coverage A stress-free motoring experience should be like having one s own personal assistant a mere phone call away whichever occurs first for complete peace of mind motoring. The warranty covers the following, FREE OF CHARGE: o bumper to bumper o And any unforeseen costs related to any product warranty related concern, components and labour excluding, normal wear items and routine servicing. The warranty will be valid and honoured if vehicles are service at a Chevrolet Dealership on the specified service intervals. This is to ensure that the vehicles, components and updates are maintained or performed (e.g. filters and oil replaced at the correct time) as per schedule and that the vehicle will continue to serve the owner with reliability, economy and component durability. Always ensure you fully understand your vehicle s warranty terms (available in the warranty & service guide booklet inside vehicle) and servicing requirements, along with the importance of maintaining a full service history (stamped service book records) at a Chevrolet Dealership throughout the lifespan of the vehicle (toll free in South Africa) or (for outside South Africa) In the event of an unfortunate vehicle breakdown, we will be dedicated to assisting you and your valued passengers to your destination as quickly, safely and hassle-free as possible. Please note that this service is only supported in South Africa, Namibia, Lesotho and Swaziland. SERVICES INCLUDE: TOWING SERVICE OR TECHNICAL ASSISTANCE: In the event of a vehicle breakdown, we ll arrange for your vehicle to be towed to the closest Dealership for diagnosis and repairs. Where possible, and if repairable at roadside, a Chevrolet Dealership or Roadside Assistance technician will be dispatched to assist you with your vehicle concern. COURTESY OR ALTERNATIVE TRANSPORT: Should the Dealership be unable to diagnose and repair your car immediately, you will be assisted with alternative transport (Dealer Courtesy Car subject to availability or alternative vehicle as applicable) or a chauffeur lift, either to your home or planned destination as applicable if within 100km from your home.

4 FREE ROADSIDE ASSISTANCE CUSTOMER CARE CENTRE 24/7/365 FOR 5 YEARS / KM 7AM TO 5:30 PM (MON-FRI) ACCOMMODATION OR RENTAL CAR: Information, prompt support and assistance is a mere phone call at (toll Should you be stranded further than 100km from your home or destination due to your free in South Africa) or (for outside South Africa), vehicle undergoing un-scheduled repairs as a result of breakdown, a FREE rental car will be or customer@support.gmsa.com for: provided in order for you to complete your destination or, alternatively, suitable FREE overnight accommodation as applicable. A fuel deposit (fully refundable when vehicle is returned with a General enquiries (vehicle related or other) full tank of fuel) is payable for rental cars supplied and fuel (including tolls) for traveling during Vehicle concerns and repairs not resolved by a Chevrolet Dealership rental usage is for owner s account. Sales enquiries with regard to vehicles, parts and accessory offers OTHER SERVICES: Vehicle product recall enquiries (as applicable) Safety at Roadside (if you feel unsafe, a security vehicle as available will be dispatched to Dealership service level and vehicle compliments and complaints protect you) Safe overnight storage of vehicles NB: If the call or is vehicle related, always have and include Repatriation of your vehicle to your home/closest dealer upon completion of repairs your vehicle s VIN/Chassis Number (on your licence disc or bottom L/H windscreen area), registration number and mileage in the (further than 100km from home) Changing of flat tyres Keys locked in car Fuel Assistance (owner pays for fuel supplied only) Transmission of urgent messages to family members or assistance with directions Information Services (closest Dealer, filling station, vehicle warning systems, tyres) (As applicable or that any negligence, accident damage, etc. might be for owners account) correspondence.

5 GENUINE PARTS, TRAINED TECHNICIANS GENUINE PARTS, TRAINED TECHNICIANS AND APPROVED BODY REPAIRERS AND APPROVED BODY REPAIRERS Only Genuine Parts which carry a 1 year unlimited kilometre nationwide warranty In the event of an unfortunate vehicle accident, always insist and ensure that your vehicle are fitted. will only be repaired by an Approved Body Repairer. In the unlikely event that the vehicle Genuine Parts are designed and manufactured with exacting standards including is repaired by a non-approved Body repairer, there are serious risks with regard to vehicle attention to detail to achieve precise levels of fit and function, making a significant reliability, safety and full vehicle warranty cancellation. contribution to your vehicle s value, reliability, performance and integrity. Genuine Parts also undergo extensive testing to comply with all recognised regulatory, safety and environmental requirements. With Genuine Parts, there are no compromises. These are guaranteed to fit and work. Although non-genuine parts may seem like an exact replica of Genuine Parts, they are often made from low-grade materials. This inherent lack of quality makes non-genuine parts less effective and shortens their period of serviceability. Fitment of non-genuine parts will jeopardise the validity of your warranty (where applicable), which could have expensive consequences should major components fail and will impact negatively on your vehicle s resale value. All service and repair work at a Chevrolet Dealership or Approved Body Repairer is always carried out by trained technicians, using specialised diagnostic equipment and tools. All our Dealerships and Approved Body Repairers have access to the latest technical updates and our highly qualified technicians receive regular training to stay up to date with the latest technological advances, in depth product knowledge and expertise to repair any problems right the first time.

6 SERVICE PLAN VARIOUS PARAMETER ON SPECIFIC MODELS GENERAL MOTORS Your servicing costs are fixed and provided for so you don t have to feel the pinch of regular The GM Payment Plan can make a large cash amount available to you, at very short notice. It servicing costs when your vehicle is due for a scheduled service. Simply don t worry about enables you to afford large purchases that will keep you (and your car) up and running, with inflation, parts or labor cost increases. Your vehicle will be serviced at Chevrolet dealerships, affordable monthly premiums and flexible terms. PAYMENT PLAN using genuine parts are by trusted trained technicians. The GM Payment Plan is simple to access. One phone call is all it takes to apply for any amount WHAT IS A SERVICE PLAN AND COVERAGE? up to R Payments can be arranged to suit your situation, for any period between 24 Standard vehicle services as specified in the Service Schedule are covered for the duration or months and 6 years. And because emergencies are always urgent, we can make the much mileage of the specific plan, whichever occurs first. needed funds available to you within 48 hours. What s more, you don t have to provide any collateral! The money you need could be deposited in your bank account within 48 hours. Standard vehicle services include: All R - Replace items as per the Manufacturer Service Schedule Parts & Labour to conduct the service Lubricants and Coolant Consumables No maintenance or wear and tear components will be covered under this type plan. When life throws you a curve ball, the GM Payment Plan puts you back in control.

7 GENERAL MOTORS PAYMENT PLAN OWNER AND SERVICING APP IS IDEAL FOR: (FOR MOBILE PHONES) GM PAYMENT PLAN IS IDEAL FOR: The mobile phone app provides all the practical and functional features an owner would ever Any once-off service. For example, a km service. Major repairs. For example, clutch repair or engine overhaul. Extended warranties, service plans or maintenance plans. Genuine GM accessories, like canopies, alloy wheels, bull bars, tow bars, etc. want at the touch of a button. Schedule your car s servicing date with ease, locate a dealer or get roadside assistance when you need it, fast! (It will immediately indicate your exact location on screen after pushing the roadside assistance button). Plus you can always keep your Owner s Manual in the palm of your hand. Speak to directly to a GM Dealer for more information. Or, if you would rather speak to us over phone or , contact us on: Call us directly: SMS GMPP to and we will call you us: gmsa@directaxis.co.za and we will call you The Parking Reminder feature lets you mark parking spots on a map so you ll never have trouble finding your car in those parking lots again. The MyOwner App. A perfect, everyday companion for you and your vehicle. Features include: Schedule your car service. Locate a dealer. Owner s Manual. Parking reminder. Roadside assistance NB: The Chevrolet Owner App, MyChevrolet, is available for FREE download (Android and Apple) in the Google Play and Apple App Stores today.

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9 Information, prompt support and assistance is a mere phone call or away on: (toll free in South Africa) or (for outside South Africa) customer@support.gmsa.com Or contact your closest and preferred dealer today! CHEVROLETSA Vehicles may vary from one country to another.