Professional HD IP NVR. User Guide. Thank you purchasing the XRN HD IP NVR from Xvision Pro HD.

Transcription

1 HD IP PRO Professional HD IP NVR O PR O PR O PR 8 Camera O O PR 8 Camera PR 16 Camera O PR O PR O PR O PR 20 Camera O PR O 36 Camera PR O PR User Guide Thank you purchasing the XRN HD IP NVR from Xvision Pro HD. Please ensure that you read and understand this User Guide before operating the camera. Please store this User Guide in an easily accessible location. Version 1

2 Contents 1. Introduction Package Contents Wizard Setup Menu Operation OSD Guide Auto Add IP Camera Manually Adding a Camera Search IP Camera Add Founce IP Cameras Manual Add Camera Setting Adjust Changing IP Camera Settings Delete IP Camera System Configuration Device Parameters Set Channel Parameters Set Display Setting Video Parameters Encoding Type & Resolution Schedule Record Record Time Advance Record Motion Detection Video Lost Tampering Alarm Video Mask Setting Network Parameters Network Setting Advanced Setting DDNS Setting NTP Setting Setting Alarm & Exception Alarm Input Alarm Output Exception Management Platform Account Setting User Information Setting User Online Checking System Admin Device Log Stream Info HDD Setting System Update... 37

3 Contents Continued Auto Reboot Recovery Configuration Video Playback Backup Setting PTZ Control Capture Alarm Setting (Event Log) File Manage Manual Record Screen Display Setting Image Setting Screen Aspect Ratio Start/Shutdown System FAQ s... 45

4 Safety Precautions 1. Do not install the equipment in an environment with too much moisture, dust or smoke dust as this may result in fire or electric shock. 2. In the unlikely event that the equipment should malfunction and emit an abnormal smell or smoke, please immediately stop it, shut off the power and contact your supplier. 3. Please do not place this equipment near a heat source to avoid risk of fire. 4. Please do not store, install and use this product in danger areas with inflammable or explosive substances. 5. Please make sure the power is turned off when installing the product. 6. Please ensure that you install the camera in an area with good ventilation. 7. When installing the camera, please make sure that it does not face any objects giving out strong lights as this will damage the CCD of the camera. 8. Please do not use the camera in an environment where temperatures that exceed either -20 C to +55 C. 4

5 1. Product Overview 1. Introduction This Manual will cover the following: Wizard Setup Menu Operation on the XRN Units System Configuration setting Before using this manual, please follow the XRN Quick Setup Guide. It is recommended that the units are setup and tested before being mounted or installed. Please note that as of February 2014 all of the XRN/XC units only support Internet Explorer and the CMS software. New firmware is in in the final beta stages to support all browsers, this will be available on website and will already be loaded to cameras purchased in May These instructions are for guidance only detailed information is in accordance with the product. The instructions may include some technical inaccuracies or typographical errors, these will be corrected in future updates. The product or procedures described in the instructions may be changed or updated at any time without prior notice. Screenshots used in the instruction are only for indications and explanations. 1.1 Package Contents 5 XRN0808E/XRN0808P XRN0808E NVR or XRN0808P NVR Software CD 5V PSU

6 XRN1609/XRN2016/XRN3625 XRN1609 NVR or XRN2016 NVR or XRN3625 NVR Software CD PSU 6 USB Mouse SATA Cables Remote Control Rack Mount Mounting Accesories

7 1. Product Overview 2. Wizard Setup After applying power to the XRN and having a monitor connected, you will see the main screen. Right click on your mouse and select Start > Login. The default user name is admin and there is no password. Next, select the desired language. 7 Then, change your video format and resolution (please make sure your monitor can support the resolution that you have selected).

8 When the format and resolution has been selected, click Next to begin setting up the IP address, subnet and default gateway. 1. Change the IP address to as below. IP address change 2. When finished, click the OK button. You will be asked to Set up the IP camera manually, please select Cancel. 8

9 1. Product Overview 3. Menu Operation 3.1 OSD Guide Once you have completed the wizard you can now right Click and you will get the menu as shown below, we will run through all the options and start with adding an IP camera. 3.2 Auto Add IP Camera When the IP has been set up on the XRN, you will be able to use the Auto IP feature. The Auto IP function will take the XRN IP address and automatically add IP address to the XC IP cameras starting from the next IP. For example, if the XRN IP is , the first XC IP camera will have the address and the second and so on To set up the Auto IP function, firstly right click the mouse and go to the IP Channel Setting>Auto. 2. Confirm that you wish to set up an IP channel automatically.

10 3. When you click OK you will see a progress bar (below). When finished you will be able to see the image from the camera you have added. 3.3 Manually Adding a Camera (Onvif) To manually add a camera, right click the mouse and navigate to the IP Channel Setting option, then Manual Search IP Camera To search for an IP camera manually, click the Search button and all the IP cameras on your LAN will appear Add Found IP Cameras You can also add IP cameras automatically from this section. To do this, Click next to the IP Camera you want to add. This will add the IP Camera to the window on the left. This means it is now added to the XRN. To finish, click save in the top right and close the window. To add all cameras, click the ALL option on the left hand side of the window.

11 3.4 Manual Add 1. Click in front of Enable option at the channel item you wish to add. 2. Select relevant protocol for our cameras it is I8 or you can use Onvif. 3. Input the IP address 4. Input the port number 5. Input the user name 6. Input the IP Cameras password, 7. Finally click Save Please Note You must add the user name and password if the IP camera requires this, or you will get no image Camera Setting Adjust To change any of the settings on the IP camera automatically, double-click the IP cameras in the left window to access the parameters. Then input relevant changes and click Save to finish. The following parameters can be changed on the unit: Enable: Select the relevant channel, check Enable Protocol: ONVIF Standard protocol/ I8 Private protocol/ I9 Private protocol/ RTSP Standard protocol for selection IP Add: Edit and modify the IP address manually Port: Edit and set the relevant port number Stream Type: Select Main Stream or Sub Stream Network Type: Select TCP or UDP User: Input the user name Password: Fill the password in the password field

12 3.6 Changing IP Camera Settings Double-click the channel parameters which you want to modify on the Channel menu, then fill in the relevant parameters, click Modify, as shown below. 3.7 Delete IP Camera Mark the IP Camera parameters which you want to remove, then click Delete, as shown below. 12

13 1. Product Overview 4. System Configuration 4.1 Device Parameters Set Click Device parameters on the Device Info. interface. Then you can view and modify the relevant basic information, as shown below Device Info: Check and modify the basic information 2. System Version: Edit the system version number 3. PTZ Setting: Modify the access dome cameras parameters 4. DST Setting: Enable and set DST parameters

14 4.2 Channel Parameters Set Display Setting Select the relevant channel and modify the parameters on the Display Setting interface, as shown below Channel: Modify the specified IP Cameras channel name 2. Local Camera Name: Modify the IP Cameras channel name 3. Time Format: Select time display mode for the IP Camera 4. Date Format: Select date display mode for the IP Cameras Channel 5. OSD Position: If you have selected to show date and time, you can select where they are displayed on the IP Cameras channel screen. 6. Image Setting: Adjust the IP Cameras brightness/ contrast / Saturation and Hue

15 4.2.2 Video Parameters The video parameter option allows you to change the encoding/ resolution main and sub stream plus more of the IP Camera. 1. Channel: Select the channel number 2. Encoding Type: Main stream/ Sub stream/ Main stream (Event) 3. Stream Type: Audio & Video /Video optional 4. Resolution: Set the resolution of the IP cameras 5. Bit Rate Type: CBR/VBR optional 6. Bit Rate: Select relevant bit rate which needed 7. Frame Rate: Select different frame rate from the drop-down list, FULL default. 8. Video Quality: Different level video quality optional, Highest default. 15 Please Note These settings are only available for our Protocols I8 and I9 not Onvif Encoding Type & Resolution If you have added your IP camera but are getting no live image or a frozen image you may need to change the Sub Stream resolution and the Stream type on the XRN. The table on the following page will show you all the supported stream types on your XRN unit.

16 XRN0808E 8x[1920*1080]+Sub stream [640*480] + 2Ref. + 1Play 8x[1280*720]+Sub stream [640*360] + 1Ref. + 4Play XRN x[1280*960]+sub stream[640*480]+4ref.+4play 9x[1920*1080]+sub stream[960*576]+4ref.+1play XRN x[1280*960]+sub[640*480]+4Ref.+4Play 16x[1920*1080]+sub[640*480]+4Ref.+4Play 8x[1920*1080]+8x[1280*960]+sub[640*480]+4Ref.+4Play 4x[2048*1536]+sub[960*576]+4Ref.+4Play XRN x[1280*960]+sub[720*576]+4Ref.+8Play 25x[1920*1080]+sub[960*576]+4Ref.+4Play 16x[1920*1080]+16x[1280*960]+sub[960*576]+4Ref.+4Play 8x[2048*1536]+sub[960*576]+4Ref.+8Play 4x[2592*1920]+sub[960*576]+4Ref.+4Play 16 The values above signify the maximum amount of channels, the maximum supported Main Stream resolution, the maximum supported Sub Stream resolution and the maximum amount of channels that are shown in playback. So for example, the XRN0808E gives you two options of: 8 x [1920*1080] + Sub Stream [640*480] + 2Ref + 1Play 8 x [1280*720] + Sub stream [640*360] + 1Ref. + 4Play If you use the 1st one as an example this means that it will allow 8 channels at a maximum resolution of 1920*1080 with a maximum Sub Stream resolution of 640*480, it will also play back 1 channel at a time when viewing recorded footage. 8 x 1920* Sub Stream(640*480) + 2Ref + 1Play Channels 2. Maximum Main Stream Resolution 3. Maximum Sub Stream Resolution 4. This is for factory use. 5. Maximum Channels at Playback

17 You may have a resolution lower than what is stated but if these resolutions are exceeded then you will not not receive an image or they will freeze up. The XRN1609 will give the following options: 16 x [1280*960] + Sub Stream [640*480] + 4Ref + 4Play 9 x [1920*1080] + Sub Stream [960*576] + 4Ref + 1Play This means that one option will give 16 channels at a maximum Main Stream resolution of 1280*960 or 9 channels with a slightly higher resolution of 1920*1080. Some of the other unit will give you further options, for example: 8 x [1920*1080] + 8 x [1280*960] +Sub Stream [640*480] + 4Ref + 4Play This means that it will allow a total of 16 channels, however, the first 8 channels will have a maximum Main Stream resolution of 1920*1080 and the last 8 channels have a maximum Main Stream resolution of 1280*960. The image above has a table explaining a breakdown of all supported resolutions and maximum amount of cameras that support those resolutions. Amount of Cameras Live image at 1920x1080 resolution Live image at 1280x960 resolution Live image at 640x480 resolution Simultaneous Playback 17 1 Yes Yes Yes Up to 4 Cameras 4 All 4 Cameras All 4 Cameras All 4 Cameras Up to 4 Cameras 8 All 8 Cameras All 8 Cameras All 8 Cameras Up to 4 Cameras 16 8 Cameras 8 Cameras All 16 Cameras Up to 4 Cameras To configure the above settings, please follow the steps below: On the main screen, right click and choose the Setting option. Then, select the Device option and Device Info as shown in the right hand image above.

18 On the Device Info page at the bottom you will find Stream Type, select the drop down list and pick the required Stream. When you have selected the stream type, the XRN unit will reboot. When rebooted, navigate to the main menu and go the Setting-Channel-Video Parameters. Then, you can change your main stream and sub stream to match the new stream settings. 18 Under video parameters, change between main stream and sub stream settings for each channel. The XRN1609, XRN2016 and XRN3625, when in 1 or 4 screens use the main stream to display. If the display is set to 9/16/25/36 screens, the sub stream is used. For the XRN0808E, in single view the main stream is used and when display is set to 4/9 split view, the sub stream is used. The recommended Bit rate for main stream is the following: For 720P IP camera: 3072Kbps For 1080P IP camera: 4096Kbps For example, if the XRN2016 is in the mode of 16x [1920*1080] +sub [640*480] +4Ref. +4Play, it supports a sub stream of 640x480 maximum, so the correct resolution of the sub stream you have to setup is 640x480 (VGA), or Q720P/QVGA/CIF. If the resolution is set to higher, there will be no image displayed through HDMI and VGA output when the XRN displays in multi-screens (9/16/25/36 screens). The recommended bit rate under Sub stream is 512Kbps or less. The example below shows live image support for XRN2016.

19 4.2.4 Schedule Record Here you can set the schedule recording for each channel. Remove the tick from All day recording to set your own date, time and method of recording. Simply select the method of recording Schedule/ Motion/ Alarm/ Motion\Alarm/ Motion & Alarm. Then left click the mouse over the time and date frame you want the selected recording method. To change this time, double click the coloured area, as shown below Record Time Remove the tick from All day recording now you can select Setting next to Record Time to do period time recording on the Schedule interface, as shown below.

20 4.2.6 Advance Record Set Pre and Post Recording by selecting the advanced button. as shown in the picture below Motion Detection Please Note The IP camera must support motion detection to use this function. Modify each video channel parameters on the Motion interface, as shown below Click in front of Enable Motion Detection 2. Set motion areas, Left click and drag on your mouse to select the motion area, you will be left with squares as shown below. To remove an area use the right button and drag on your mouse. The motion area us enabled across all the XR cameras by default.

21 3. Adjust the Sensitivity of the motion detection. 4. Set an alarm schedule 5. Select trigger mode, as shown in the picture below Video Lost Modify each video channel parameters on the Video lost interface, as shown in the picture below Click in front of Enable Video Lost 2. Set arm schedule, you will see a graph, select the required date and time. 3. By default this is all selected. You can Right click on your mouse and de-select time and date intervals, or select Setting and you will get a full date and time table to change more preciously. This is shown below.

22 4. Select Linkage to change the Trigger mode, as shown in the picture below Tampering Alarm Please Note Your IP camera must support tampering alarm. 22 Modify each video channels parameters on the Tampering Alarm interface, as shown below. 1. Click in front of Enable Video Tampering 2. To set an area, Left click and drag on your mouse to select the Alarm area (you can only have one area). You will be left with a clear box with a red outline shownon the next page. To remove an area use the Right button and drag on your mouse inside the box.

23 3. Set Arm Schedule: You will see a graph, select the required date and time. By default this is all selected. You can Right click on your mouse and de-select time and date intervals, or select Setting and you will get a full date and time table to change more preciously, as shown below Next select trigger mode, as shown in the picture below.

24 Video Mask Setting Modify each video channel parameters on the Video Mask interface, as shown below Click in front of Enable Video Mask 2. To set mask areas, Left click and drag on your mouse to select the Alarm area (you can have eight areas). You will be left with a clear boxes with a red outline. To remove an area use the Right button and drag on your mouse inside the box.

25 4.3 Network Parameters Below is an image of the Network settings tab Network Setting Modify the basic network parameters on the Network setting interface, as shown in the picture below NIC (Network Interface Card) Type: This will always be a value of 1 unless you have more than one NIC adapter. 2. IP: Input the relevant IP address number (IP: default for all our IP Hardware)

26 1. NIC (Network Interface Card) Type: This will always be a value of 1 unless you have more than one NIC adapter. 2. IP: Input the relevant IP address number (IP: default for all our IP Hardware) 3. DHCP: Click in front of DHCP, it will acquire an IP address automatically according to the DHCP router or Server. 4. Remote Port: Input relevant remote port number (Default 5050). You will need to change this if you have more than one on your LAN that you will want to view remotely. 5. Subnet Mask: Input relevant IP LAN subnet mask number 6. Default Gateway: Input relevant LAN default gateway, this is usually your routers IP address. 7. MAC: Display present MAC address 8. HTTP Port: Input relevant port number (Default 80) 9. Multicast: Edit relevant multicast address 10. WIFI (Not supported on all models): Click in front of Enable Wi-Fi after link Wi-Fi external attachment and then click Refresh. The device will then search wireless automatically, input the relevant parameters and click OK to save it, as shown in the below picture G (Not support on all models): Click in front of Enable 3G after link 3G external attachment, relate device type, edit relevant phone number and select work state. Click OK after setting, as shown in the picture below.

27 4.3.2 Advanced Setting Set advanced configuration parameters on the Advance interface, as shown below DDNS Setting DDNS is used when you do not have a static IP address from your ISP to access your XRN remotely. This is sometimes a free service but some will charge, the Xvision XRN supports the following DDNS websites: IP Server / DynDns / PeanutHull / No-IP and Once you have registered with one of these companies you can fill in the below DDNS page with the account you created. 27

28 1. Select DDNS server type 2. Input the server name For example: member.3322.org 3. Input the port 4. Input the user name 5. Input the password 6. Confirm the password 7. Input the domain name NTP Setting Server Address: Input the IP of the NTP server 2. NTP Port: Only supports TCP transmission, default Update Frequency: Input the time interval needed to be adjusted 4. Select Time Zone: Select the time zone of different places 5. GMT: Adjust time

29 Setting If you selected as the trigger alert in any of the previous sections for alarm etc, then you will need to fill in the section. These details can be obtained from your provider or your network administrator. To set up alerts, you will need to enter: Address Password SMTP Server address SMTP port SSL Now you can enter the preferred address to receive alerts in the box in the middle (shown below). 29 DDNS is used when you do not have a static IP address from your ISP to access your XRN remotely. This is sometimes a free service but some will charge, the Xvision XRN supports the following DDNS websites: IP Server / DynDns / PeanutHull / No-IP and Once you have registered with one of these companies you can fill in the below DDNS page with the account you created.

30 4.4 Alarm & Exception Set the relevant parameters according to the need on the Alarm interface, as shown below Alarm Input (Not supported on all models) 30 Set alarm input parameters on the Alarm Input interface, as shown in the picture below. 1. Enable alarm processing 2. Set arm schedule 3. Select trigger mode, as shown in the picture on the following page.

31 4.4.2 Alarm Output (Not supported on all models) Set alarm output parameters on the Alarm Output interface, as shown below Set alarm output delay 2. Set alarm schedule

32 4.4.3 Exception Set abnormality on the Exception interface, as shown below Management Platform This section is for future development, you will see other supported client software protocol s with future firmware updates. Currently there is only our Cloud function (P2P), you can select it ON or OFF. There will be more information on this feature in future manual updates,

33 4.5 Account Setting Here you can set the allowed users, change their access priority and passwords User Information Setting This option allows you to Modify, Add or Delete users or distribute user permission on the Account Setting interface. 33

34 4.5.2 User Online Checking Check the current user connection status of the connected online user User Online interface (shown below). 34

35 4.6 System Admin Here you can check system logs, Stream info, HDD settings, Firmware and Recovery configuration. This option allows you to Modify, Add or Delete users or distribute user permission on the Account Setting interface Device Log 35 Click Device Log on the System interface, here you can search and export system logs. 1. Main Type of Log: All Type / Alarm / Exception / Operation for selection 2. Sub Type: According to the different main types, you have corresponding sub types for selection. 3. From: Select a start time for log query 4. To: Select an end time for log query 5. Export: Export and display all query results

36 4.6.2 Stream Info View the stream information of each connected IP Camera on the Stream Info. interface, as shown below HDD Setting 36 The HDD Setting allows you to check HDD capacity / free space. You can also format by click in front of HDD No and then selecting format at the bottom of the page. Please note that the XRN will reboot after this to complete the format. Please Note Please Note on the XRN8080E, you have to use the E-SATA port for HDD larger than 2TB as your HDD capacity will not be fully detected.

37 4.6.4 System Update The system update option allows you to apply new firmware to the XRN, put the firmware on a USB dongle and then insert to one of the available USB ports. Select browse and locate the file, select it and then select Upgrade to complete the firmware update Auto Reboot Select your required maintenance mode: Disable/ Every Day/ Every week/ Once options for selection, now you can select the schedule as shown below. The device will restart according to the maintenance mode Recovery Configuration This option allows you to Export Configuration, Import Configuration and Default to factory reset the XRN.

38 1. Product Overview 5. Video Playback Select Playback on the main menu to enter the playback screen. Dates available will be highlighted in Red. Select one of these to populate the time bar at the bottom of the page, click on the required section to begin playback Pause: Pause the current playback 2. Stop: Stop the current playback 3. Slow: Slow down the playback speed (1/2, 1/4, 1/8, 1/16 times optional) 4. Fast: Speed up the playback process (2, 4, 8, 16 times optional) 5. Snapshot: Can be snapshot for any playback channel 6. Frame play: Single frame to play 7. Backup: Make video backup for any channel 8. Full Screen: Video image playback with full screen 9. Volume: Adjust the volume of playback audio Double-click channel bar or click Play button to play the backup video, double-click single channel screen to get full screen display.

39 1. Product Overview 6. Backup Setting In the backup setting option, you can either search and playback the footage as per the Video Playback section and then click on the backup button or Connect your chosen backup device. To do this select Backup in the main menu, click Refresh and when found, the device will appear in the drop down box next to refresh Channel: Select relevant channel in the drop-down list 2. From: Select a start time for video backup 3. To: Select an end time for video backup Click Start to start the backup, the process bar at the bottom will show the completion percentage. Once complete press the unmount button to safely remove the USB.

40 1. Product Overview 7. PTZ Control 1. Preset Setting: Rotate the camera to the appropriate angle and position by PTZ directional buttons, select a preset number in the drop-down list, and click the button. 2. Call Preset: Select a needed preset number in the drop-down list, and click the button Cruise Setting: Select a cruise number in the drop-down list, and click button, the below interface will pop-up. On the Cruise interface you can set preset, residence time, cruise speed, and click Add to add new cruise preset (support multiple presets). To clear the preset, click Delete. Call cruise: Select a needed cruise number in the drop-down list, and click the button. Cruise delete: Select a needed cruise number in the drop-down list, and click delete to clear the cruise. 4. Track Setting: Select a track number in the drop-down list, click track start buttons to make PTZ operation. Then, click again to finish, track memory operate successfully. Call track: Select a needed track number in the drop-down list, and click the button.

41 1. Product Overview 8. Capture Select Capture on the main menu and press the lower right corner of the screen to get a snapshot of the preview channel. To check the stored image go to file manager in the main menu. 1. Product Overview 9. Alarm Setting (Event Log) Select Alarm in the main menu, all the devices alarm information will appear on the list (shown below) Product Overview 10. File Manage Select File Manager in the main menu, the file list column will show an external storage device backup files and local capture image.

42 1. Product Overview 11. Manual Record Manual recordings have the highest priority, whatever state of each channel at present. Click Manual and then all of the corresponding channels will be set to ordinary record. 1. Product Overview 12. Screen Display Setting Select Display Setting in the main menu, the following interface will pop-up Resolution: Select different resolution. Please check your monitor supports the resolution you are changing to. 2. Display: Adjust the brightness, contrast, saturation and hue of the video screen display. 3. Language: Different kinds of languages for selection (English, Simple Chinese, French, etc.) 4. Screen Mode: 1 /4 / 9 / 16 Screen for section. 5. Auto Logout: The XRN will log the user out when no user interaction has taken place. 6. Rotation Interval: Set rotation interval time (seconds). Click in front of Enable SEQ to make video image rotate automatically.

43 1. Product Overview 13. Image Setting Adjust the video image brightness, sharpness, saturation and tone volume on the Image Setting interface per channel. 1. Product Overview 14. Screen Aspect Ratio To set the aspect ration, select 4:3 on the main menu, the video image will display at 4:3. According to the XRN version there are 4 screen, 9 screen, 16 screen, 25 screen, 36 screen for selection. 43

44 1. Product Overview 15. Start/Shutdown System Main menu-start (Wizard setup, Power off, Reboot, Login, Logout). 1. Wizard Setup: Click to run the Wizard at any time. 2. Power Off: Click Power off, to shutdown the XRN 3. Reboot: Click Reboot, the XRN will reboot automatically 4. Logout: Click Logout, the XRN will logout, you will now see the main OSD menu greyed out. 44

45 1. Product Overview 16. FAQ s 1. I am missing items? Please contact your supplier immediately and report this. 2. No output on XRN NVR? Please check the PSU and monitor out cables (VGA/HDMI). Also, check the power button is pressed down on the XRN0808E. 3. I can t find any IP cameras? Check the cables, confirm you are only connecting one camera at a time, remember all devices share the same default IP address ( ). 4. I can t backup to my USB? Make sure the USB is formatted as FAT The HDD is not detected? Shut down the XRN and check the SATA cables. If you re using ESATA, confirm the ESATA cable is connected. Then reboot the machine and search again. If it is still not detected, please check your HDD on a PC. 6. Where should I keep my XRN? 45 The XRN should be in a cool, dry place that is well ventilated and kept as dust free as possible.

46 1. Product Overview Notes 46

47 1. Product Overview Notes 47

48 Manufactured exclusively for: PRO TECHNICAL SUPPORT For technical support, please contact your local distributor. Alternatively, LIMITED WARRANTY This product is supplied with a 12 month warranty (extendable to 3 years). The warranty excludes products that have been misused (including accidental damage) and damage caused by normal wear and tear. In the unlikely event that you encounter a problem with this product, it should be returned to the place of purchase. Xvision UK, Unit 2 Valley Point, Beddington Farm Road, Croydon, Surrey CR0 4WP