SURVEY AMONG DEPARTING PASSENGERS AT THE PRAGUE AIRPORT
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- Rafe Mosley
- 7 years ago
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1 SURVEY AMONG DEPARTING PASSENGERS AT THE PRAGUE AIRPORT STANDARD REPORT: APRIL Number of passengers: / -, / -, / -, / -, / -, / -, / -, / -, / -, / -, / - / Total - / -, / -, / -, / -, / -, / -, / -, / -, / -, / -, / -, / - / Total - / -, / -, / -, / -, / -, / -, / -, / -, / -, / -, / -, / - / Total - / -, / -, / -, / - / Total - Total - STANDARD REPORT - APRIL, Page
2 CONTENT SUMMARY... page PASSENGER PROFILE page Country of main residence, Nationality of passenger, Residence Czech Republic vs. Other, Gender of passenger, Age category in years, Passenger s occupation, Frequency of flying - returns per years, Departures from or transfers through Prague Airport in last years CURRENT TRIP... page Mode of transport to Prague Airport, Purchase of refreshments, Shopping at the airport, Main reason of travel, Class of travel, Departure or Transfer/Transit, Type of airline/flight, Departure to Prague - city, Final destination - city PASSENGER SATISFACTION. page Passenger satisfaction - total, Overall satisfaction with Prague Airport, Orientation at the airport, Availability of luggage trolleys, Check-in process, Passport control process, Security inspection process, Airport service staff, Comfort of airport terminals, Cleanliness of airport terminals, Washroom quality, Choice of refreshments, Prices of refreshments, Shopping facilities, Prices in shops, Transportation to Prague Airport, Parking at Prague Airport, Missing at Prague Airport, Appreciating at Prague Airport STANDARD REPORT - APRIL, Page
3 SUMMARY FEBRUARY Passenger profile % of departing passengers are residents of the Czech Republic. As far as other countries of residence, high number of departing passengers were from Russia ( %), France ( %) and Great Britain ( %). Demographics There were slightly more women than men ( % vs. %), young passengers up to years of age ( %) and employees ( %). % of pax fly maximum of times a year. In last two years, % of pax used the PRG airport at least twice. The Current trip The Prague Airport is the first point of departure for approx. / of pax ( %). % of pax made a private trip; majority of pax ( %) have flown in the economy class. The structure of the sample was weighted on the base of quotas, the most frequently used airlines are the ČSA ( %), Lufthansa ( %), Travel Service ( %) and EasyJet ( %). The most favourite destinations are major cities such as Moscow ( %), London ( %) or Paris ( %). % of departing pax have used the public transportation, % used car and % the taxi as a form of transportation to the Prague Airport. Passenger satisfaction Overall satisfaction with PRG airport currently scores. at average (using scale =Excellent - =Very poor), which is well on the level of year. According to passengers, the strongest points of PRG Airport are Cleanliness of its terminals (. avg), Passport control process (. avg) and Orientation at the airport (, avg). The worst evaluated area is Prices of refreshments (. avg), which on the other hand has improved most of all the monitored areas since the year (. % improvement). STANDARD REPORT - APRIL, Page
4 PASSENGER PROFILE / Country of main residence - TOP Czech Republic Russia France Great Britain Germany Italy USA Slovakia Spain Ukraine Netherlands Norway Poland Switzerland Belgium Other % % % % % % JAN (n=) JAN (n=) JAN (n=) JAN (n=) FEB (n=) FEB (n=) FEB (n=) FEB (n=) MAR (n=) MAR (n=) MAR (n=) MAR (n=) APR (n=) APR (n=) APR (n=) APR (n=) MAY (n=) MAY (n=) MAY (n=) MAY (n=) JUN (n=) JUN (n=) JUN (n=) JUN (n=) JUL (n=) JUL (n=) JUL (n=) JUL (n=) AUG (n=) AUG (n=) AUG (n=) AUG (n=) SEP (n=) SEP (n=) SEP (n=) SEP (n=) OCT (n=) OCT (n=) OCT (n=) OCT (n=) NOV (n=) NOV (n=) NOV (n=) NOV (n=) DEC (n=) DEC (n=) DEC (n=) DEC (n=) TOTAL (n=) TOTAL (n=) TOTAL (n=) TOTAL (n=) BASE: All passengers STANDARD REPORT - APRIL, Page
5 PASSENGER PROFILE / Nationality of passenger - TOP Czechs Russians French English People Germans Italians Slovaks Americans Ukrainians Spanish Dutch People Poles Norwegians Belgians Swedes Other % % % % % % JAN (n=) JAN (n=) JAN (n=) JAN (n=) FEB (n=) FEB (n=) FEB (n=) FEB (n=) MAR (n=) MAR (n=) MAR (n=) MAR (n=) APR (n=) APR (n=) APR (n=) APR (n=) MAY (n=) MAY (n=) MAY (n=) MAY (n=) JUN (n=) JUN (n=) JUN (n=) JUN (n=) JUL (n=) JUL (n=) JUL (n=) JUL (n=) AUG (n=) AUG (n=) AUG (n=) AUG (n=) SEP (n=) SEP (n=) SEP (n=) SEP (n=) OCT (n=) OCT (n=) OCT (n=) OCT (n=) NOV (n=) NOV (n=) NOV (n=) NOV (n=) DEC (n=) DEC (n=) DEC (n=) DEC (n=) TOTAL (n=) TOTAL (n=) TOTAL (n=) TOTAL (n=) BASE: All passengers STANDARD REPORT - APRIL, Page
6 PASSENGER PROFILE / Residence Czech Republic vs. other Czech Republic All other % % % % % % JAN (n=) JAN (n=) JAN (n=) JAN (n=) FEB (n=) FEB (n=) FEB (n=) FEB (n=) MAR (n=) MAR (n=) MAR (n=) MAR (n=) APR (n=) APR (n=) APR (n=) APR (n=) MAY (n=) MAY (n=) MAY (n=) MAY (n=) JUN (n=) JUN (n=) JUN (n=) JUN (n=) JUL (n=) JUL (n=) JUL (n=) JUL (n=) AUG (n=) AUG (n=) AUG (n=) AUG (n=) SEP (n=) SEP (n=) SEP (n=) SEP (n=) OCT (n=) OCT (n=) OCT (n=) OCT (n=) NOV (n=) NOV (n=) NOV (n=) NOV (n=) DEC (n=) DEC (n=) DEC (n=) DEC (n=) TOTAL (n=) TOTAL (n=) TOTAL (n=) TOTAL (n=) BASE: All passengers STANDARD REPORT - APRIL, Page
7 PASSENGER PROFILE / Gender of passenger Male Female % % % % % % JAN (n=) JAN (n=) JAN (n=) JAN (n=) FEB (n=) FEB (n=) FEB (n=) FEB (n=) MAR (n=) MAR (n=) MAR (n=) MAR (n=) APR (n=) APR (n=) APR (n=) APR (n=) MAY (n=) MAY (n=) MAY (n=) MAY (n=) JUN (n=) JUN (n=) JUN (n=) JUN (n=) JUL (n=) JUL (n=) JUL (n=) JUL (n=) AUG (n=) AUG (n=) AUG (n=) AUG (n=) SEP (n=) SEP (n=) SEP (n=) SEP (n=) OCT (n=) OCT (n=) OCT (n=) OCT (n=) NOV (n=) NOV (n=) NOV (n=) NOV (n=) DEC (n=) DEC (n=) DEC (n=) DEC (n=) TOTAL (n=) TOTAL (n=) TOTAL (n=) TOTAL (n=) BASE: All passengers STANDARD REPORT - APRIL, Page
8 PASSENGER PROFILE / Age category in years % % % % % % JAN (n=) JAN (n=) JAN (n=) JAN (n=) FEB (n=) FEB (n=) FEB (n=) FEB (n=) MAR (n=) MAR (n=) MAR (n=) MAR (n=) APR (n=) APR (n=) APR (n=) APR (n=) MAY (n=) MAY (n=) MAY (n=) MAY (n=) JUN (n=) JUN (n=) JUN (n=) JUN (n=) JUL (n=) JUL (n=) JUL (n=) JUL (n=) AUG (n=) AUG (n=) AUG (n=) AUG (n=) SEP (n=) SEP (n=) SEP (n=) SEP (n=) OCT (n=) OCT (n=) OCT (n=) OCT (n=) NOV (n=) NOV (n=) NOV (n=) NOV (n=) DEC (n=) DEC (n=) DEC (n=) DEC (n=) TOTAL (n=) TOTAL (n=) TOTAL (n=) TOTAL (n=) BASE: All passengers STANDARD REPORT - APRIL, Page
9 PASSENGER PROFILE / Passenger s occupation Entrepreneur Manager Employee Student Retired Other % % % % % % JAN (n=) JAN (n=) JAN (n=) JAN (n=) FEB (n=) FEB (n=) FEB (n=) FEB (n=) MAR (n=) MAR (n=) MAR (n=) MAR (n=) APR (n=) APR (n=) APR (n=) APR (n=) MAY (n=) MAY (n=) MAY (n=) MAY (n=) JUN (n=) JUN (n=) JUN (n=) JUN (n=) JUL (n=) JUL (n=) JUL (n=) JUL (n=) AUG (n=) AUG (n=) AUG (n=) AUG (n=) SEP (n=) SEP (n=) SEP (n=) SEP (n=) OCT (n=) OCT (n=) OCT (n=) OCT (n=) NOV (n=) NOV (n=) NOV (n=) NOV (n=) DEC (n=) DEC (n=) DEC (n=) DEC (n=) TOTAL (n=) TOTAL (n=) TOTAL (n=) TOTAL (n=) BASE: All passengers STANDARD REPORT - APRIL, Page
10 PASSENGER PROFILE / Frequency of flying - returns per year % % % % % % JAN (n=) JAN (n=) JAN (n=) JAN (n=) FEB (n=) FEB (n=) FEB (n=) FEB (n=) MAR (n=) MAR (n=) MAR (n=) MAR (n=) APR (n=) APR (n=) APR (n=) APR (n=) MAY (n=) MAY (n=) MAY (n=) MAY (n=) JUN (n=) JUN (n=) JUN (n=) JUN (n=) JUL (n=) JUL (n=) JUL (n=) JUL (n=) AUG (n=) AUG (n=) AUG (n=) AUG (n=) SEP (n=) SEP (n=) SEP (n=) SEP (n=) OCT (n=) OCT (n=) OCT (n=) OCT (n=) NOV (n=) NOV (n=) NOV (n=) NOV (n=) DEC (n=) DEC (n=) DEC (n=) DEC (n=) TOTAL (n=) TOTAL (n=) TOTAL (n=) TOTAL (n=) BASE: All passengers STANDARD REPORT - APRIL, Page
11 PASSENGER PROFILE / Departures or transfers at PRG Airport in last years Don t know % % % % % % JAN (n=) JAN (n=) JAN (n=) JAN (n=) FEB (n=) FEB (n=) FEB (n=) FEB (n=) MAR (n=) MAR (n=) MAR (n=) MAR (n=) APR (n=) APR (n=) APR (n=) APR (n=) MAY (n=) MAY (n=) MAY (n=) MAY (n=) JUN (n=) JUN (n=) JUN (n=) JUN (n=) JUL (n=) JUL (n=) JUL (n=) JUL (n=) AUG (n=) AUG (n=) AUG (n=) AUG (n=) SEP (n=) SEP (n=) SEP (n=) SEP (n=) OCT (n=) OCT (n=) OCT (n=) OCT (n=) NOV (n=) NOV (n=) NOV (n=) NOV (n=) DEC (n=) DEC (n=) DEC (n=) DEC (n=) TOTAL (n=) TOTAL (n=) TOTAL (n=) TOTAL (n=) BASE: All passengers STANDARD REPORT - APRIL, Page
12 CURRENT TRIP / Mode of transport to Prague Airport Car Taxi Public Transport Other % % % % % % JAN (n=) JAN (n=) JAN (n=) JAN (n=) FEB (n=) FEB (n=) FEB (n=) FEB (n=) MAR (n=) MAR (n=) MAR (n=) MAR (n=) APR (n=) APR (n=) APR (n=) APR (n=) MAY (n=) MAY (n=) MAY (n=) MAY (n=) JUN (n=) JUN (n=) JUN (n=) JUN (n=) JUL (n=) JUL (n=) JUL (n=) JUL (n=) AUG (n=) AUG (n=) AUG (n=) AUG (n=) SEP (n=) SEP (n=) SEP (n=) SEP (n=) OCT (n=) OCT (n=) OCT (n=) OCT (n=) NOV (n=) NOV (n=) NOV (n=) NOV (n=) DEC (n=) DEC (n=) DEC (n=) DEC (n=) TOTAL (n=) TOTAL (n=) TOTAL (n=) TOTAL (n=) BASE: Passengers departing from Prague STANDARD REPORT - APRIL, Page
13 CURRENT TRIP / Purchase of refreshments Yes No % % % % % % JAN (n=) JAN (n=) JAN (n=) JAN (n=) FEB (n=) FEB (n=) FEB (n=) FEB (n=) MAR (n=) MAR (n=) MAR (n=) MAR (n=) APR (n=) APR (n=) APR (n=) APR (n=) MAY (n=) MAY (n=) MAY (n=) MAY (n=) JUN (n=) JUN (n=) JUN (n=) JUN (n=) JUL (n=) JUL (n=) JUL (n=) JUL (n=) AUG (n=) AUG (n=) AUG (n=) AUG (n=) SEP (n=) SEP (n=) SEP (n=) SEP (n=) OCT (n=) OCT (n=) OCT (n=) OCT (n=) NOV (n=) NOV (n=) NOV (n=) NOV (n=) DEC (n=) DEC (n=) DEC (n=) DEC (n=) TOTAL (n=) TOTAL (n=) TOTAL (n=) TOTAL (n=) BASE: All passengers STANDARD REPORT - APRIL, Page
14 CURRENT TRIP / Shopping at the airport Yes No % % % % % % JAN (n=) JAN (n=) JAN (n=) JAN (n=) FEB (n=) FEB (n=) FEB (n=) FEB (n=) MAR (n=) MAR (n=) MAR (n=) MAR (n=) APR (n=) APR (n=) APR (n=) APR (n=) MAY (n=) MAY (n=) MAY (n=) MAY (n=) JUN (n=) JUN (n=) JUN (n=) JUN (n=) JUL (n=) JUL (n=) JUL (n=) JUL (n=) AUG (n=) AUG (n=) AUG (n=) AUG (n=) SEP (n=) SEP (n=) SEP (n=) SEP (n=) OCT (n=) OCT (n=) OCT (n=) OCT (n=) NOV (n=) NOV (n=) NOV (n=) NOV (n=) DEC (n=) DEC (n=) DEC (n=) DEC (n=) TOTAL (n=) TOTAL (n=) TOTAL (n=) TOTAL (n=) BASE: All passengers STANDARD REPORT - APRIL, Page
15 CURRENT TRIP / Main reason of travel Business Private Don t know % % % % % % JAN (n=) JAN (n=) JAN (n=) JAN (n=) FEB (n=) FEB (n=) FEB (n=) FEB (n=) MAR (n=) MAR (n=) MAR (n=) MAR (n=) APR (n=) APR (n=) APR (n=) APR (n=) MAY (n=) MAY (n=) MAY (n=) MAY (n=) JUN (n=) JUN (n=) JUN (n=) JUN (n=) JUL (n=) JUL (n=) JUL (n=) JUL (n=) AUG (n=) AUG (n=) AUG (n=) AUG (n=) SEP (n=) SEP (n=) SEP (n=) SEP (n=) OCT (n=) OCT (n=) OCT (n=) OCT (n=) NOV (n=) NOV (n=) NOV (n=) NOV (n=) DEC (n=) DEC (n=) DEC (n=) DEC (n=) TOTAL (n=) TOTAL (n=) TOTAL (n=) TOTAL (n=) BASE: All passengers STANDARD REPORT - APRIL, Page
16 CURRENT TRIP / Class of travel Business / First Economy Don t know % % % % % % JAN (n=) JAN (n=) JAN (n=) JAN (n=) FEB (n=) FEB (n=) FEB (n=) FEB (n=) MAR (n=) MAR (n=) MAR (n=) MAR (n=) APR (n=) APR (n=) APR (n=) APR (n=) MAY (n=) MAY (n=) MAY (n=) MAY (n=) JUN (n=) JUN (n=) JUN (n=) JUN (n=) JUL (n=) JUL (n=) JUL (n=) JUL (n=) AUG (n=) AUG (n=) AUG (n=) AUG (n=) SEP (n=) SEP (n=) SEP (n=) SEP (n=) OCT (n=) OCT (n=) OCT (n=) OCT (n=) NOV (n=) NOV (n=) NOV (n=) NOV (n=) DEC (n=) DEC (n=) DEC (n=) DEC (n=) TOTAL (n=) TOTAL (n=) TOTAL (n=) TOTAL (n=) BASE: All passengers STANDARD REPORT - APRIL, Page
17 CURRENT TRIP / Departure or Transfer / Transit Departure Transfer/Transit % % % % % % JAN (n=) JAN (n=) JAN (n=) JAN (n=) FEB (n=) FEB (n=) FEB (n=) FEB (n=) MAR (n=) MAR (n=) MAR (n=) MAR (n=) APR (n=) APR (n=) APR (n=) APR (n=) MAY (n=) MAY (n=) MAY (n=) MAY (n=) JUN (n=) JUN (n=) JUN (n=) JUN (n=) JUL (n=) JUL (n=) JUL (n=) JUL (n=) AUG (n=) AUG (n=) AUG (n=) AUG (n=) SEP (n=) SEP (n=) SEP (n=) SEP (n=) OCT (n=) OCT (n=) OCT (n=) OCT (n=) NOV (n=) NOV (n=) NOV (n=) NOV (n=) DEC (n=) DEC (n=) DEC (n=) DEC (n=) TOTAL (n=) TOTAL (n=) TOTAL (n=) TOTAL (n=) BASE: All passengers STANDARD REPORT - APRIL, Page
18 CURRENT TRIP / Type of check-in procedure Self service check in Internet check in Traditional check in at the counter Mobile phone check in Don t know % % % % % % JAN (n=) JAN (n=) FEB (n=) FEB (n=) MAR (n=) MAR (n=) APR (n=) APR (n=) MAY (n=) MAY (n=) JUN (n=) JUN (n=) JUL (n=) JUL (n=) AUG (n=) AUG (n=) SEP (n=) SEP (n=) OCT (n=) OCT (n=) NOV (n=) NOV (n=) DEC (n=) DEC (n=) TOTAL (n=) TOTAL (n=) BASE: Passengers departing from Prague STANDARD REPORT - APRIL, Page
19 CURRENT TRIP / Type of airline/flight Network Low cost Charter % % % % % % JAN (n=) JAN (n=) JAN (n=) JAN (n=) FEB (n=) FEB (n=) FEB (n=) FEB (n=) MAR (n=) MAR (n=) MAR (n=) MAR (n=) APR (n=) APR (n=) APR (n=) APR (n=) MAY (n=) MAY (n=) MAY (n=) MAY (n=) JUN (n=) JUN (n=) JUN (n=) JUN (n=) JUL (n=) JUL (n=) JUL (n=) JUL (n=) AUG (n=) AUG (n=) AUG (n=) AUG (n=) SEP (n=) SEP (n=) SEP (n=) SEP (n=) OCT (n=) OCT (n=) OCT (n=) OCT (n=) NOV (n=) NOV (n=) NOV (n=) NOV (n=) DEC (n=) DEC (n=) DEC (n=) DEC (n=) TOTAL (n=) TOTAL (n=) TOTAL (n=) TOTAL (n=) BASE: All passengers STANDARD REPORT - APRIL, Page
20 CURRENT TRIP / Departure City (arrival to Prague from...) - TOP Paris Larnaca Moscow Vilnius Sofia Madrid Kiev Tel Aviv Rome Athens Barcelona Košice Bucharest Yekaterinburg Ljublana Other % % % % % % % % % % % % JAN (n=) JAN (n=) JAN (n=) JAN (n=) FEB (n=) FEB (n=) FEB (n=) FEB (n=) MAR (n=) MAR (n=) MAR (n=) MAR (n=) APR (n=) APR (n=) APR (n=) APR (n=) MAY (n=) MAY (n=) MAY (n=) MAY (n=) JUN (n=) JUN (n=) JUN (n=) JUN (n=) JUL (n=) JUL (n=) JUL (n=) JUL (n=) AUG (n=) AUG (n=) AUG (n=) AUG (n=) SEP (n=) SEP (n=) SEP (n=) SEP (n=) OCT (n=) OCT (n=) OCT (n=) OCT (n=) NOV (n=) NOV (n=) NOV (n=) NOV (n=) DEC (n=) DEC (n=) DEC (n=) DEC (n=) TOTAL (n=) TOTAL (n=) TOTAL (n=) TOTAL (n=) BASE: Passengers transfering at / transiting through Prague airport STANDARD REPORT - APRIL, Page
21 CURRENT TRIP / Final destination (city) - TOP Paris Moscow London Amsterdam Brussels Barcelona Rome Zurich Madrid Oslo Frankfurt Milano Düsseldorf Warsaw Kiev Other % % % % % % JAN (n=) JAN (n=) JAN (n=) JAN (n=) FEB (n=) FEB (n=) FEB (n=) FEB (n=) MAR (n=) MAR (n=) MAR (n=) MAR (n=) APR (n=) APR (n=) APR (n=) APR (n=) MAY (n=) MAY (n=) MAY (n=) MAY (n=) JUN (n=) JUN (n=) JUN (n=) JUN (n=) JUL (n=) JUL (n=) JUL (n=) JUL (n=) AUG (n=) AUG (n=) AUG (n=) AUG (n=) SEP (n=) SEP (n=) SEP (n=) SEP (n=) OCT (n=) OCT (n=) OCT (n=) OCT (n=) NOV (n=) NOV (n=) NOV (n=) NOV (n=) DEC (n=) DEC (n=) DEC (n=) DEC (n=) TOTAL (n=) TOTAL (n=) TOTAL (n=) TOTAL (n=) BASE: All passengers STANDARD REPORT - APRIL, Page
22 PASSENGER SATISFACTION / Total TOTAL TOTAL TOTAL TOTAL Cleanliness of airport terminals Passport control process Orientation at the airport Airport service staff Check-in process Security inspection process Washroom quality Overall satisfaction with PRG Airport Availability of luggage trolleys Comfort of airport terminals Transportation to PRG Airport Choice of refreshments Shopping facilities Parking at PRG Airport Prices in shops Prices of refreshments,,,,,, Excellent BASE: Passengers evaluating satisfaction, TOTAL / TOTAL / TOTAL / TOTAL (January, April), Overall satisfaction is interviewed every month NOTE: Average on scale - (=Excellent, =Very poor) Very poor STANDARD REPORT - APRIL, Page
23 PASSENGER SATISFACTION / Total TOTAL TOTAL TOTAL TOTAL % Relative change against Relative change against Relative change against Satisfaction Cleanliness of airport terminals, l,, % l,, % ll-, -,, Passport control process, lllll,% lllll,,% lll,,, Orientation at the airport, llll, % lllll,,% lll,,, Airport service staff, lll, % lllll,% lll,, Check-in process, llll, % llll, % l -, -,, Security inspection process, llll, % lllll,,% llll,, Washroom quality,, ll % lll, % llll,, Overall satisfaction with PRG Airport, -, l -, %, l, % -, l -,, Availability of luggage trolleys,, ll %, ll %, l,, Comfort of airport terminals,, l, %, ll %, ll,, Transportation to PRG Airport -,, lll -, %, l, % -, lll -,, -, Choice of refreshments, ll -, %, l, %, l,, -, Shopping facilities, l -, %, l, %, l,, -, Parking at PRG Airport, lllll -, % -, l -, % -, l -,, Prices in shops, ll, % lll, %, llllll, Prices of refreshments, ll -, %, l, %, lllllll,, Note: Base = Passengers evaluating satisfaction (TOTAL / TOTAL / TOTAL / TOTAL = January, April), Overall satisfaction is interviewed every month In column TOTAL there are annual mean values of passenger satisfaction (related to appropriate attribute) on the scale - (=Excellent, =Very poor) These mean values are % base for indices describing changes between years -, In columns TOTAL TOTAL and TOTAL there are relative changes of passenger satisfaction between year and appropriate year, where = % Green bars indicate better results in appropriate year compared to year - difference in % Red bars indicate worse results in appropriate year compared to year - difference in % E.g. Passport control process: in : mean =,, in : mean =,; change between both years = -,%; but: the lower mean value, the better passenger evaluation, therefore the figure is displayed as positive change, STANDARD REPORT - APRIL, Page
24 PASSENGER SATISFACTION / Overall satisfaction with Prague Airport Excellent Good Poor Very poor % % % % % % JAN (n=) JAN (n=) JAN (n=) JAN (n=) FEB (n=) FEB (n=) FEB (n=) FEB (n=) MAR (n=) MAR (n=) MAR (n=) MAR (n=) APR (n=) APR (n=) APR (n=) APR (n=) MAY (n=) MAY (n=) MAY (n=) MAY (n=) JUN (n=) JUN (n=) JUN (n=) JUN (n=) JUL (n=) JUL (n=) JUL (n=) JUL (n=) AUG (n=) AUG (n=) AUG (n=) AUG (n=) SEP (n=) SEP (n=) SEP (n=) SEP (n=) OCT (n=) OCT (n=) OCT (n=) OCT (n=) NOV (n=) NOV (n=) NOV (n=) NOV (n=) DEC (n=) DEC (n=) DEC (n=) DEC (n=) TOTAL (n=) TOTAL (n=) TOTAL (n=) TOTAL (n=) BASE: Passengers evaluating satisfaction -, % of all passengers (TOTAL) STANDARD REPORT - APRIL, Page
25 PASSENGER SATISFACTION / Orientation at the airport Excellent Good Poor Very poor % % % % % % JAN (n=) JAN (n=) JAN (n=) JAN (n=) FEB (n=) FEB (n=) FEB (n=) FEB (n=) MAR (n=) MAR (n=) MAR (n=) MAR (n=) APR (n=) APR (n=) APR (n=) APR (n=) MAY (n=) MAY (n=) MAY (n=) MAY (n=) JUN (n=) JUN (n=) JUN (n=) JUN (n=) JUL (n=) JUL (n=) JUL (n=) JUL (n=) AUG (n=) AUG (n=) AUG (n=) AUG (n=) SEP (n=) SEP (n=) SEP (n=) SEP (n=) OCT (n=) OCT (n=) OCT (n=) OCT (n=) NOV (n=) NOV (n=) NOV (n=) NOV (n=) DEC (n=) DEC (n=) DEC (n=) DEC (n=) TOTAL (n=) TOTAL (n=) TOTAL (n=) TOTAL (n=) BASE: Passengers evaluating satisfaction -, % of all passengers (TOTAL) STANDARD REPORT - APRIL, Page
26 PASSENGER SATISFACTION / Availability of luggage trolleys Excellent Good Poor Very poor % % % % % % JAN (n=) JAN (n=) JAN (n=) JAN (n=) FEB (n=) FEB (n=) FEB (n=) FEB (n=) MAR (n=) MAR (n=) MAR (n=) MAR (n=) APR (n=) APR (n=) APR (n=) APR (n=) MAY (n=) MAY (n=) MAY (n=) MAY (n=) JUN (n=) JUN (n=) JUN (n=) JUN (n=) JUL (n=) JUL (n=) JUL (n=) JUL (n=) AUG (n=) AUG (n=) AUG (n=) AUG (n=) SEP (n=) SEP (n=) SEP (n=) SEP (n=) OCT (n=) OCT (n=) OCT (n=) OCT (n=) NOV (n=) NOV (n=) NOV (n=) NOV (n=) DEC (n=) DEC (n=) DEC (n=) DEC (n=) TOTAL (n=) TOTAL (n=) TOTAL (n=) TOTAL (n=) BASE: Passengers evaluating satisfaction -, % of all passengers (TOTAL) STANDARD REPORT - APRIL, Page
27 PASSENGER SATISFACTION / Check-in process Excellent Good Poor Very poor % % % % % % JAN (n=) JAN (n=) JAN (n=) JAN (n=) FEB (n=) FEB (n=) FEB (n=) FEB (n=) MAR (n=) MAR (n=) MAR (n=) MAR (n=) APR (n=) APR (n=) APR (n=) APR (n=) MAY (n=) MAY (n=) MAY (n=) MAY (n=) JUN (n=) JUN (n=) JUN (n=) JUN (n=) JUL (n=) JUL (n=) JUL (n=) JUL (n=) AUG (n=) AUG (n=) AUG (n=) AUG (n=) SEP (n=) SEP (n=) SEP (n=) SEP (n=) OCT (n=) OCT (n=) OCT (n=) OCT (n=) NOV (n=) NOV (n=) NOV (n=) NOV (n=) DEC (n=) DEC (n=) DEC (n=) DEC (n=) TOTAL (n=) TOTAL (n=) TOTAL (n=) TOTAL (n=) BASE: Passengers evaluating satisfaction -, % of all passengers (TOTAL) STANDARD REPORT - APRIL, Page
28 PASSENGER SATISFACTION / Passport control process Excellent Good Poor Very poor % % % % % % JAN (n=) JAN (n=) JAN (n=) JAN (n=) FEB (n=) FEB (n=) FEB (n=) FEB (n=) MAR (n=) MAR (n=) MAR (n=) MAR (n=) APR (n=) APR (n=) APR (n=) APR (n=) MAY (n=) MAY (n=) MAY (n=) MAY (n=) JUN (n=) JUN (n=) JUN (n=) JUN (n=) JUL (n=) JUL (n=) JUL (n=) JUL (n=) AUG (n=) AUG (n=) AUG (n=) AUG (n=) SEP (n=) SEP (n=) SEP (n=) SEP (n=) OCT (n=) OCT (n=) OCT (n=) OCT (n=) NOV (n=) NOV (n=) NOV (n=) NOV (n=) DEC (n=) DEC (n=) DEC (n=) DEC (n=) TOTAL (n=) TOTAL (n=) TOTAL (n=) TOTAL (n=) BASE: Passengers evaluating satisfaction -, % of all passengers (TOTAL) STANDARD REPORT - APRIL, Page
29 PASSENGER SATISFACTION / Security inspection process Excellent Good Poor Very poor % % % % % % JAN (n=) JAN (n=) JAN (n=) JAN (n=) FEB (n=) FEB (n=) FEB (n=) FEB (n=) MAR (n=) MAR (n=) MAR (n=) MAR (n=) APR (n=) APR (n=) APR (n=) APR (n=) MAY (n=) MAY (n=) MAY (n=) MAY (n=) JUN (n=) JUN (n=) JUN (n=) JUN (n=) JUL (n=) JUL (n=) JUL (n=) JUL (n=) AUG (n=) AUG (n=) AUG (n=) AUG (n=) SEP (n=) SEP (n=) SEP (n=) SEP (n=) OCT (n=) OCT (n=) OCT (n=) OCT (n=) NOV (n=) NOV (n=) NOV (n=) NOV (n=) DEC (n=) DEC (n=) DEC (n=) DEC (n=) TOTAL (n=) TOTAL (n=) TOTAL (n=) TOTAL (n=) BASE: Passengers evaluating satisfaction -, % of all passengers (TOTAL) STANDARD REPORT - APRIL, Page
30 PASSENGER SATISFACTION / Airport service staff Excellent Good Poor Very poor % % % % % % JAN (n=) JAN (n=) JAN (n=) JAN (n=) FEB (n=) FEB (n=) FEB (n=) FEB (n=) MAR (n=) MAR (n=) MAR (n=) MAR (n=) APR (n=) APR (n=) APR (n=) APR (n=) MAY (n=) MAY (n=) MAY (n=) MAY (n=) JUN (n=) JUN (n=) JUN (n=) JUN (n=) JUL (n=) JUL (n=) JUL (n=) JUL (n=) AUG (n=) AUG (n=) AUG (n=) AUG (n=) SEP (n=) SEP (n=) SEP (n=) SEP (n=) OCT (n=) OCT (n=) OCT (n=) OCT (n=) NOV (n=) NOV (n=) NOV (n=) NOV (n=) DEC (n=) DEC (n=) DEC (n=) DEC (n=) TOTAL (n=) TOTAL (n=) TOTAL (n=) TOTAL (n=) BASE: Passengers evaluating satisfaction -, % of all passengers (TOTAL) STANDARD REPORT - APRIL, Page
31 PASSENGER SATISFACTION / Comfort of airport terminals Excellent Good Poor Very poor % % % % % % JAN (n=) JAN (n=) JAN (n=) JAN (n=) FEB (n=) FEB (n=) FEB (n=) FEB (n=) MAR (n=) MAR (n=) MAR (n=) MAR (n=) APR (n=) APR (n=) APR (n=) APR (n=) MAY (n=) MAY (n=) MAY (n=) MAY (n=) JUN (n=) JUN (n=) JUN (n=) JUN (n=) JUL (n=) JUL (n=) JUL (n=) JUL (n=) AUG (n=) AUG (n=) AUG (n=) AUG (n=) SEP (n=) SEP (n=) SEP (n=) SEP (n=) OCT (n=) OCT (n=) OCT (n=) OCT (n=) NOV (n=) NOV (n=) NOV (n=) NOV (n=) DEC (n=) DEC (n=) DEC (n=) DEC (n=) TOTAL (n=) TOTAL (n=) TOTAL (n=) TOTAL (n=) BASE: Passengers evaluating satisfaction -, % of all passengers (TOTAL) STANDARD REPORT - APRIL, Page
32 PASSENGER SATISFACTION / Cleanliness of airport terminals Excellent Good Poor Very poor % % % % % % JAN (n=) JAN (n=) JAN (n=) JAN (n=) FEB (n=) FEB (n=) FEB (n=) FEB (n=) MAR (n=) MAR (n=) MAR (n=) MAR (n=) APR (n=) APR (n=) APR (n=) APR (n=) MAY (n=) MAY (n=) MAY (n=) MAY (n=) JUN (n=) JUN (n=) JUN (n=) JUN (n=) JUL (n=) JUL (n=) JUL (n=) JUL (n=) AUG (n=) AUG (n=) AUG (n=) AUG (n=) SEP (n=) SEP (n=) SEP (n=) SEP (n=) OCT (n=) OCT (n=) OCT (n=) OCT (n=) NOV (n=) NOV (n=) NOV (n=) NOV (n=) DEC (n=) DEC (n=) DEC (n=) DEC (n=) TOTAL (n=) TOTAL (n=) TOTAL (n=) TOTAL (n=) BASE: Passengers evaluating satisfaction -, % of all passengers (TOTAL) STANDARD REPORT - APRIL, Page
33 PASSENGER SATISFACTION / Washroom quality Excellent Good Poor Very poor % % % % % % JAN (n=) JAN (n=) JAN (n=) JAN (n=) FEB (n=) FEB (n=) FEB (n=) FEB (n=) MAR (n=) MAR (n=) MAR (n=) MAR (n=) APR (n=) APR (n=) APR (n=) APR (n=) MAY (n=) MAY (n=) MAY (n=) MAY (n=) JUN (n=) JUN (n=) JUN (n=) JUN (n=) JUL (n=) JUL (n=) JUL (n=) JUL (n=) AUG (n=) AUG (n=) AUG (n=) AUG (n=) SEP (n=) SEP (n=) SEP (n=) SEP (n=) OCT (n=) OCT (n=) OCT (n=) OCT (n=) NOV (n=) NOV (n=) NOV (n=) NOV (n=) DEC (n=) DEC (n=) DEC (n=) DEC (n=) TOTAL (n=) TOTAL (n=) TOTAL (n=) TOTAL (n=) BASE: Passengers evaluating satisfaction -, % of all passengers (TOTAL) STANDARD REPORT - APRIL, Page
34 PASSENGER SATISFACTION / Choice of refreshments Excellent Good Poor Very poor % % % % % % JAN (n=) JAN (n=) JAN (n=) JAN (n=) FEB (n=) FEB (n=) FEB (n=) FEB (n=) MAR (n=) MAR (n=) MAR (n=) MAR (n=) APR (n=) APR (n=) APR (n=) APR (n=) MAY (n=) MAY (n=) MAY (n=) MAY (n=) JUN (n=) JUN (n=) JUN (n=) JUN (n=) JUL (n=) JUL (n=) JUL (n=) JUL (n=) AUG (n=) AUG (n=) AUG (n=) AUG (n=) SEP (n=) SEP (n=) SEP (n=) SEP (n=) OCT (n=) OCT (n=) OCT (n=) OCT (n=) NOV (n=) NOV (n=) NOV (n=) NOV (n=) DEC (n=) DEC (n=) DEC (n=) DEC (n=) TOTAL (n=) TOTAL (n=) TOTAL (n=) TOTAL (n=) BASE: Passengers evaluating satisfaction -, % of all passengers (TOTAL) STANDARD REPORT - APRIL, Page
35 PASSENGER SATISFACTION / Prices of refreshments Excellent Good Poor Very poor % % % % % % JAN (n=) JAN (n=) JAN (n=) JAN (n=) FEB (n=) FEB (n=) FEB (n=) FEB (n=) MAR (n=) MAR (n=) MAR (n=) MAR (n=) APR (n=) APR (n=) APR (n=) APR (n=) MAY (n=) MAY (n=) MAY (n=) MAY (n=) JUN (n=) JUN (n=) JUN (n=) JUN (n=) JUL (n=) JUL (n=) JUL (n=) JUL (n=) AUG (n=) AUG (n=) AUG (n=) AUG (n=) SEP (n=) SEP (n=) SEP (n=) SEP (n=) OCT (n=) OCT (n=) OCT (n=) OCT (n=) NOV (n=) NOV (n=) NOV (n=) NOV (n=) DEC (n=) DEC (n=) DEC (n=) DEC (n=) TOTAL (n=) TOTAL (n=) TOTAL (n=) TOTAL (n=) BASE: Passengers evaluating satisfaction -, % of all passengers (TOTAL) STANDARD REPORT - APRIL, Page
36 PASSENGER SATISFACTION / Shopping facilities Excellent Good Poor Very poor % % % % % % JAN (n=) JAN (n=) JAN (n=) JAN (n=) FEB (n=) FEB (n=) FEB (n=) FEB (n=) MAR (n=) MAR (n=) MAR (n=) MAR (n=) APR (n=) APR (n=) APR (n=) APR (n=) MAY (n=) MAY (n=) MAY (n=) MAY (n=) JUN (n=) JUN (n=) JUN (n=) JUN (n=) JUL (n=) JUL (n=) JUL (n=) JUL (n=) AUG (n=) AUG (n=) AUG (n=) AUG (n=) SEP (n=) SEP (n=) SEP (n=) SEP (n=) OCT (n=) OCT (n=) OCT (n=) OCT (n=) NOV (n=) NOV (n=) NOV (n=) NOV (n=) DEC (n=) DEC (n=) DEC (n=) DEC (n=) TOTAL (n=) TOTAL (n=) TOTAL (n=) TOTAL (n=) BASE: Passengers evaluating satisfaction -, % of all passengers (TOTAL) STANDARD REPORT - APRIL, Page
37 PASSENGER SATISFACTION / Prices in shops Excellent Good Poor Very poor % % % % % % JAN (n=) JAN (n=) JAN (n=) JAN (n=) FEB (n=) FEB (n=) FEB (n=) FEB (n=) MAR (n=) MAR (n=) MAR (n=) MAR (n=) APR (n=) APR (n=) APR (n=) APR (n=) MAY (n=) MAY (n=) MAY (n=) MAY (n=) JUN (n=) JUN (n=) JUN (n=) JUN (n=) JUL (n=) JUL (n=) JUL (n=) JUL (n=) AUG (n=) AUG (n=) AUG (n=) AUG (n=) SEP (n=) SEP (n=) SEP (n=) SEP (n=) OCT (n=) OCT (n=) OCT (n=) OCT (n=) NOV (n=) NOV (n=) NOV (n=) NOV (n=) DEC (n=) DEC (n=) DEC (n=) DEC (n=) TOTAL (n=) TOTAL (n=) TOTAL (n=) TOTAL (n=) BASE: Passengers evaluating satisfaction -, % of all passengers (TOTAL) STANDARD REPORT - APRIL, Page
38 PASSENGER SATISFACTION / Transportation to Prague Airport Excellent Good Poor Very poor % % % % % % JAN (n=) JAN (n=) JAN (n=) JAN (n=) FEB (n=) FEB (n=) FEB (n=) FEB (n=) MAR (n=) MAR (n=) MAR (n=) MAR (n=) APR (n=) APR (n=) APR (n=) APR (n=) MAY (n=) MAY (n=) MAY (n=) MAY (n=) JUN (n=) JUN (n=) JUN (n=) JUN (n=) JUL (n=) JUL (n=) JUL (n=) JUL (n=) AUG (n=) AUG (n=) AUG (n=) AUG (n=) SEP (n=) SEP (n=) SEP (n=) SEP (n=) OCT (n=) OCT (n=) OCT (n=) OCT (n=) NOV (n=) NOV (n=) NOV (n=) NOV (n=) DEC (n=) DEC (n=) DEC (n=) DEC (n=) TOTAL (n=) TOTAL (n=) TOTAL (n=) TOTAL (n=) BASE: Passengers evaluating satisfaction -, % of all passengers (TOTAL) STANDARD REPORT - APRIL, Page
39 PASSENGER SATISFACTION / Parking at Prague Airport Excellent Good Poor Very poor % % % % % % JAN (n=) JAN (n=) JAN (n=) JAN (n=) FEB (n=) FEB (n=) FEB (n=) FEB (n=) MAR (n=) MAR (n=) MAR (n=) MAR (n=) APR (n=) APR (n=) APR (n=) APR (n=) MAY (n=) MAY (n=) MAY (n=) MAY (n=) JUN (n=) JUN (n=) JUN (n=) JUN (n=) JUL (n=) JUL (n=) JUL (n=) JUL (n=) AUG (n=) AUG (n=) AUG (n=) AUG (n=) SEP (n=) SEP (n=) SEP (n=) SEP (n=) OCT (n=) OCT (n=) OCT (n=) OCT (n=) NOV (n=) NOV (n=) NOV (n=) NOV (n=) DEC (n=) DEC (n=) DEC (n=) DEC (n=) TOTAL (n=) TOTAL (n=) TOTAL (n=) TOTAL (n=) BASE: Passengers evaluating satisfaction -, % of all passengers (TOTAL) STANDARD REPORT - APRIL, Page
40 PASSENGER SATISFACTION / Missing at Prague Airport - TOP Comfort, resting places More coffee shops & refreshment facilities Internet, wifi More shops Prices in general Price of refreshments Better signage, guide posts Smoking room Others Better access to the airport Organization of check-in and transfer TV Washrooms cleanliness / quality Electric outlets No answer % % % % % % % % % % JAN (n=) JAN (n=) JAN (n=) JAN (n=) FEB (n=) FEB (n=) FEB (n=) FEB (n=) MAR (n=) MAR (n=) MAR (n=) MAR (n=) APR (n=) APR (n=) APR (n=) APR (n=) MAY (n=) MAY (n=) MAY (n=) MAY (n=) JUN (n=) JUN (n=) JUN (n=) JUN (n=) JUL (n=) JUL (n=) JUL (n=) JUL (n=) AUG (n=) AUG (n=) AUG (n=) AUG (n=) SEP (n=) SEP (n=) SEP (n=) SEP (n=) OCT (n=) OCT (n=) OCT (n=) OCT (n=) NOV (n=) NOV (n=) NOV (n=) NOV (n=) DEC (n=) DEC (n=) DEC (n=) DEC (n=) TOTAL (n=) TOTAL (n=) TOTAL (n=) TOTAL (n=) BASE: All passengers STANDARD REPORT - APRIL, Page
41 PASSENGER SATISFACTION / Appreciating at PRG Airport - TOP Easy to navigate, short distances Overall satisfied Cleanliness Choice of goods - shops & restaurants Nice airport Low level of noise Large airport Customer service Airport facilities Check-in, speed of service Airport infrastructure updates Accessibility to airport Level of service Other No answer % % % % JAN (n=) JAN (n=) JAN (n=) JAN (n=) FEB (n=) FEB (n=) FEB (n=) FEB (n=) MAR (n=) MAR (n=) MAR (n=) MAR (n=) APR (n=) APR (n=) APR (n=) APR (n=) MAY (n=) MAY (n=) MAY (n=) MAY (n=) JUN (n=) JUN (n=) JUN (n=) JUN (n=) JUL (n=) JUL (n=) JUL (n=) JUL (n=) AUG (n=) AUG (n=) AUG (n=) AUG (n=) SEP (n=) SEP (n=) SEP (n=) SEP (n=) OCT (n=) OCT (n=) OCT (n=) OCT (n=) NOV (n=) NOV (n=) NOV (n=) NOV (n=) DEC (n=) DEC (n=) DEC (n=) DEC (n=) TOTAL (n=) TOTAL (n=) TOTAL (n=) TOTAL (n=) BASE: All passengers STANDARD REPORT - APRIL, Page
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